Total 205 customer service job vacancies in Farnborough, Hampshire, GU14 0FB

Join Our Team as a Service Desk Supervisor/Manager!

Are you ready to take the next step in your career? We're seeking a dedicated and dynamic Service Desk Supervisor/Manager to join our client, at their main office in Fareham. This is an exciting opportunity to lead a talented team and make a significant impact within the organization.

What We Offer:

• Competitive Salary: £35,000 - £45,000 per annum
• Generous Leave: 26 days of holiday plus 8 bank holidays
• Pension Contribution: 3% company pension scheme
• Overtime Opportunities: Increase your earnings with additional hours
• Health & Wellbeing Program: Comprehensive support for your physical and mental health
• Enhanced Parental Leave: Enjoy enhanced maternity and paternity leave options
• Employee Discounts: Save on a variety of products and services
• Company Events: Join in on regular team-building and social events
• Free Parking: Convenient parking available for all staff
• Sick Pay: Financial support during difficult times

About the Role:
As the Service Desk Supervisor/Manager, you will oversee daily operations, ensuring exceptional service delivery and team performance. You will be responsible for managing workflows, mentoring staff, and driving continuous improvement initiatives. Ensure smooth communication between the desk and on-site service management and play a key role in maintaining service quality and managing client expectations. Act as the main point of contact, manage CAFM systems and most importantly lead the team.

Experience: Service Desk Experience: Minimum of 2 years managing a service desk in a fast-paced environment Team Management: Proven experience in managing and leading a team Facilities Management: At least 2 years of experience in the FM industry CAFM System Experience: Experience with CAFM systems (Concept Evolution preferred) for tracking and managing work orders. Financial Proficiency: Comfortable raising quotes and issuing purchase orders, with attention to detail.

Don't miss out on this fantastic opportunity to join a forward-thinking company that truly values its employees!

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Are you based in the Basingstoke area?

Do you have a passion for working with people and enjoy a fast-paced and varied role?

Jewson Partnership Solutions (JPS) specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities.

We're on the hunt for a Customer Service Assistant to join our team in Basingstoke, who's as passionate about great service as we are!

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 34 days of holiday (inclusive of bank holidays).

Working Hours: 7.30 - 5.00 Monday to Friday (no weekends!)

Location: Jewson Partnership Solutions, Daneshill East Industrial Estate, Bell Rd, Basingstoke RG24 8PY

Key Responsibilities

• Get to know our product lines and services in order to make the most of all customer interactions in line with our JPS values

• Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible

• Use our in-house systems to process customer orders, organise delivery times, manage stock control and keep customers updated throughout their journey

• Pick and prepare customer orders in our warehouse and load onto customer and delivery vehicles

• Act as a relief delivery driver, performing deliveries to our customers in one of our 3.5t vans, unloading materials at site (if a driving license is present)

• Keep the branch and yard/warehouse looking clean and tidy, to make a great first impression on our customers

• Maintain stock levels, carrying out regular stock counts

• Work with colleagues to suggest opportunities for improvement

What's in it for you?

• Retirement Savings Plan (Pension) - with Legal & General

• Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.

• WorkPerks - A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway

• Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)

• Voluntary company benefits such as Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover

• Employee Discount

• Refer a Friend scheme

• Wellbeing Centre via WorkPerks

• New Reward and Recognition programme - launching soon!

Required Skills and Experience

• A driving license would be beneficial to this role as there may be some relief delivery driving involved

• Previous industry experience preferred but not essential

• Experience in a customer facing environment

• IT literate and a strong communicator

• Passion for working with people with a positive can-do attitude

About us

At JPS, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well. 

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!

Service Coordinator
Location: Hampshire and surrounding community
Salary: £22,871 per annum base on 35 Hours Per Week
Contract Type: Fixed Term Contract Until End of March 2025
Driving: Full UK Manual Driving Licence required and access to your own vehicle. Business mileage paid

Do you have great social skills and a passion to make a difference to the lives of vulnerable people within the community?

Step into the impactful role of a Service Coordinator and lead a dedicated team that's committed to making a real difference. We're here to support individuals dealing with unmet social needs and the challenges of loneliness and seclusion.

You're at the forefront of creating bespoke support that goes beyond the surface, creating lasting change and renewed hope. Through your guidance, those in need will rediscover their independence and embark on a journey to better well-being.

If you can ignite change with empathy and persuasion, this role isn't just a job – it's a chance to make a real impact. Step up to a role where your skills will help spread the power of kindness.
What will a day in the life of a Service Coordinator entail?

Participate in patient support planning at multi-disciplinary meetings in community venues and acute hospitals in Portsmouth.
Promote the service and develop relationships with health and care partners to generate referrals through outreach and engagement.
Triage referrals according to local service criteria and allocate cases for support, such as urgent welfare checks, transport, or food provision, within the required timeframe.
Ensure that the impact of our service for service users is recorded through appropriate records (such as BRM), complete reports and paperwork as required.
Hold line management responsibility for the support workers, casual support workers and volunteers.
Be a contingency for other staff during periods of absence.
What do you need to be a successful Service Coordinator?
Do you have strong leadership skills and a knack to get the best out of people?
Are you a good communicator?
Do you have knowledge of Health and Social Care services?
Do you have a manual UK driving licence, held for minimum of two years, and access to a vehicle? (mileage will be paid).
If so, this role could be perfect for you! Hit apply now

Closing date for applications is 4th November 2024.

Please note that early application is encouraged, as we’ll be reviewing applications throughout the advertising period and reserve the right to close the advert in advance of the advertised closing date.
In return for your dedication and expertise, you’ll get:

Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
Pension scheme: Up to 6% contributory pension.
Flexible working: We do our best to accommodate your preferred work style.
Learning & Development: Wide range of career opportunities + comprehensive learning.
Discounts: Access to Blue Light Discount Card and employee benefits platform.
Wellbeing Assistance: Access to mental health and wellbeing assistance.
Team Working: Champion our mission in a collaborative team.
Cycle2Work: Lease a bicycle through the scheme.
Season ticket loan: Interest-free loan for commuting expenses.
We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.

Connecting human kindness with human crisis

Proud member of the Disability Confident employer scheme

Are you based in the Basingstoke area?

Do you have a passion for working with people and enjoy a fast-paced and varied role?

Jewson Partnership Solutions (JPS) specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities.

We're on the hunt for a Customer/Warehouse Assistant to join our team in Basingstoke, who's as passionate about great service as we are!

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 34 days of holiday (inclusive of bank holidays).

*Please note: a driving license is a requirement of this role

Working Hours: 7.30 - 5.00 Monday to Friday (no weekends!)

Location: Jewson Partnership Solutions, Daneshill East Industrial Estate, Bell Rd, Basingstoke RG24 8PY

Key Responsibilities

• Get to know our product lines and services in order to make the most of all customer interactions in line with our JPS values

• Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible

• Use our in-house systems to process customer orders, organise delivery times, manage stock control and keep customers updated throughout their journey

• Pick and prepare customer orders in our warehouse and load onto customer and delivery vehicles

• Act as a relief delivery driver, performing deliveries to our customers in one of our 3.5t vans, unloading materials at site

• Keep the branch and yard/warehouse looking clean and tidy, to make a great first impression on our customers

• Maintain stock levels, carrying out regular stock counts

• Work with colleagues to suggest opportunities for improvement

What's in it for you?

• Retirement Savings Plan (Pension) - with Legal & General

• Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.

• WorkPerks - A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway

• Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)

• Voluntary company benefits such as Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover

• Employee Discount

• Refer a Friend scheme

• Wellbeing Centre via WorkPerks

• New Reward and Recognition programme - launching soon!

Required Skills and Experience

• A manual UK driving license with no more than 6 points

• Previous industry experience preferred but not essential

• Experience in a customer facing environment

• IT literate and a strong communicator

• Passion for working with people with a positive can-do attitude

About us

At JPS, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well. 

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!

Service Care Solutions have an exciting opportunity working in partnership with a Housing Association who have a vacancy for a Grounds Maintenance Operative to join their team on a Temporary contract, where you'll be covering the Eastleigh and surrounding areas of Hampshire.

We are looking for a proactive, great team player and someone with a good eye for detail who's looking for a new challenge.

Working within a team, you'll be responsible for the upkeep of the external communal areas, grass, shrubs and hedges. You may also be required to undertake soft landscaping/minor tree work.

You'll be covering sites across Hampshire, Somerset and Berkshire from the office in Eastleigh and have the flexibility to plan your workload within a fortnightly round.

This is an excellent opportunity for an enthusiastic, self-motivated and well-driven individual looking to contribute to a dynamic and diverse team. Our client are always looking to improve and empower the lives of residents and communities they live in.
Don't worry about getting from site to site, as you will be provided with a company van.

If this is the opportunity you've been looking for, we'd like to hear from you!

What you'll need:

• Practical amenity horticultural knowledge & experience
• PA1 and PA6AW qualifications (desirable, but not essential)
• NPTC certification or equivalent (desirable, but not essential)
• A full driver's license (with towing license desirable)

Benefits

• Your van, PPE, and uniform will be provided
• Comprehensive training and development, including study support
• Staff recognition scheme

Additional benefits are available should you become a permanent member of the Housing Association team.
For more details on this role and to apply, please email Prakash on prakash.panchani@servicecare.org or call Prakash on 01772 208967.

As an Electrician in our Direct Repairs department, you will play a vital role in delivering a comprehensive, efficient, and responsive property service. You will work across Eastleigh, providing high-quality maintenance services to residents, internal colleagues, and partners. This role includes occasional Out of Hours work, offering additional earnings. A company van will be provided for work purposes.

Key Responsibilities:

• Deliver high-quality responsive maintenance services.
• Manage repairs effectively from issue to completion.
• Provide support and clear structure to operatives.
• Ensure final quality assurance of all repair works.

What You'll Need:

• Proven track record as an Electrician with at least 2 years of experience.
• Strong focus on customer satisfaction.
• Trade Qualifications:
  • City and Guilds 18th Edition Certificate.
  • Qualified to Part 1 & 2 City and Guilds for electrical installation.
  • City and Guilds 2391 testing and inspection (desirable but no essential).
• A valid UK driving licence is essential.

What's in it for You:

• Pension scheme
• Life assurance
• Healthcare cash plan
• Eyecare & dental benefits
• Birthday leave
• Retailer discounts
• Cycle to work scheme
• Buy & sell annual leave
• Season ticket loan
• In-house academy & career development

How to Apply:

Please feel free to apply direct to this ad, or call john on 01772208967 or email me at jorden.thompson@servicecare.org.uk

Job Title: Health, Safety, and Wellbeing Administrator
Location: Horndean, Portsmouth (2 days per week on-site)
Salary: £12.83 PAYE / £16.60 Umbrella
Contract: Temporary, 9 months
Hours: Full-time

About the Role
We are looking for an enthusiastic Administrator to join our Health, Safety, and Wellbeing team for a 9-month period. This is a great opportunity to contribute to a motivated and supportive team environment, where you'll play an important role in supporting various health and safety functions.
Your tasks will range from assisting with projects and managing the Health and Safety helpdesk to organizing health surveillance appointments and liaising with our Occupational Health Provider. You will also support our Eye Care Voucher programme and manage non-complex accident and incident reports.
We'll provide you with the training and support needed to succeed in this role, working in a friendly and encouraging environment.
Key Duties and Responsibilities

• Project Support: Collaborate on health and safety projects, contributing to ongoing team initiatives.
• Health Surveillance: Organize and schedule health appointments, ensuring timely and efficient management of our health surveillance program.
• Helpdesk Management: Manage the Health and Safety helpdesk, addressing routine inquiries and providing administrative support.
• Eye Care Program: Support the administration of our Eye Care Voucher programme, liaising with team members as required.
• Incident Management: Handle non-complex accident and incident reports, following up as needed.

About You
If you're a people person, have a good working knowledge of Microsoft applications, a willingness to learn, and the ability to work independently, we would love to hear from you. Your work will require a commitment to delivering excellent service, supporting both team members and external contacts.
Key Requirements:

• Strong interpersonal skills and customer-focused attitude
• Competency with Microsoft applications and other database systems
• Ability to work on your own initiative while being part of a collaborative team
• Willingness to work on-site in Horndean two days a week, midweek, to collaborate directly with our Health Advisor and Admin Assistant (specific days can be discussed at the interview stage)

Who We Are
Abri is one of the UK's largest housing providers, managing over 50,000 homes and serving 114,000 customers across 36 local authorities. We're committed to delivering safe, sustainable, and high-quality homes, and we're deeply invested in supporting the communities we serve.
With plans to invest £689 million in building safety and energy efficiency, and deliver 10,000 affordable homes by 2030, we're driven by a mission to create communities where everyone can thrive. Our regional approach allows us to deliver services tailored to local needs, connecting closely with customers and partners alike.

Job Overview:

As an Electrician in our Direct Repairs department, you will play a vital role in delivering a comprehensive, efficient, and responsive property service. You will work across Eastleigh, providing high-quality maintenance services to residents, internal colleagues, and partners. This role includes occasional Out of Hours work, offering additional earnings. A company van will be provided for work purposes.

Key Responsibilities:

• Deliver high-quality responsive maintenance services.
• Manage repairs effectively from issue to completion.
• Provide support and clear structure to operatives.
• Ensure final quality assurance of all repair works.

What You'll Need:

• Proven track record as an Electrician with at least 2 years of experience.
• Strong focus on customer satisfaction.
• Trade Qualifications:
  • City and Guilds 18th Edition Certificate.
  • Qualified to Part 1 & 2 City and Guilds for electrical installation.
  • City and Guilds 2391 testing and inspection (desirable but no essential).
• A valid UK driving licence is essential.

What's in it for You:

• Pension scheme
• Life assurance
• Healthcare cash plan
• Eyecare & dental benefits
• Birthday leave
• Retailer discounts
• Cycle to work scheme
• Buy & sell annual leave
• Season ticket loan
• In-house academy & career development

How to Apply:

Please feel free to apply direct to this ad, or call john on 01772208967 or email me at john.neary@servicecare.org.uk

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Responsible for organizing and conducting direct control operations to reduce wildlife damage within a geographical area or technical/subject area of program involvement.
• Inspects and surveys areas and, as necessary, will revise existing WDM programs in close consultation with higher-level management.
• May be required to use chemical immobilization and euthanasia drugs to capture and handle wildlife.
• Assists Wildlife Biologists by correctly identifying current, and forecasting future damage, problems and relating them to the damage-causing species.
• Modifies or adapts established damage control techniques as necessary to meet local conditions and address specific environmental, economic or political considerations.
• Assists in the negotiation of cooperative service agreements with landowners, lessees, or administrators to accomplish the goals outlined for the WS program.
• Assists in conducting demonstrations and training for others, including other cooperators or other interested groups, on WDM methods, procedures, and program objectives.

Starting at $44,709 Per Year (GS 5)

Your new company
Your potential new employer is a well established and successful company, who provides outstanding products and levels of service.

Your new role
You will be joining a very friendly and professional team who all work to common goals and share success. Your duties will be diverse with no two days being the same, including - managing customer orders and queries, distributing monthly reports, updating orders and managing order escalations for key customers, updating and monitoring work in progress reports and customer survey reports, daily coordination of engineering work, tracking order amendments on internal systems, coordinating daily customer updates.

What you'll need to succeed
Our client is seeking to recruit a highly motivated and organised individual who has first-class stakeholder engagement skills. The successful candidate will have gained experience in a similar role, have excellent technology skills, great coordination and planning ability. Due to the nature of the role, this vacancy will be fully office-based at the client site near Farnborough and applicants must have full right to work in the UK already in place.

What you'll get in return
Service Administration, Permanent, Farnborough, Full-Time, Monday to Friday, Fully Office Based. £27K PA, Excellent benefits, Parking available on site. Due to the nature of the role, this vacancy will be fully office-based at the client site near Farnborough and applicants must have full right to work in the UK already in place. What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

We have an excellent opportunity for a Multi Skilled Operative with core trade to join maintenance and repairs team .

Key Duties

* Competent to complete a wide variety carpentry, plumbing and other trade tasks at multiskilled level

* Ensure that work is carried out to a professional standard, adhering to building regulations, codes of practice or best practice.

* To ensure at all times that all works comply with relevant health and safety legislation, policies and procedures in the performance of the duties of the post. Including understanding of risk assessments and method statements which will include appropriate use of equipment, PPE, and safe working practice.

* To be available to cover out of hours emergency call out in accordance with the rota.

this is a 40 hour a week role and pays The hourly pay rate for this role is £20.00 Ltd (PAYE equivalent £17.05 Inclusive of holiday).

* Complete and maintain paperwork and records accurately in accordance with our policies and procedures
* Minimum NVQ level 2, or time served experience in either carpentry, masonry and/or plumbing with proven competency in non-core trades

full UK driving licence require for this role

Please contact Jorden for more information on 01772 208967 or email your cv to Jorden.thompson@servicecare.org.uk

JOB SUMMARY

The Portsmouth Marriott Hotel is looking for a F&B Service Expert (Waiter/Waitress) to join our fantastic restaurant team!

We are looking for an enthusiastic F&B Service Expert (Waiter/Waitress) wanting to deliver first-class restaurant experience at the world leading hospitality company Portsmouth Marriott Hotel. Located near famous landmarks such as the Spinnaker Tower has a range of amenities including: Cast Iron Bar & Grill, our signature restaurant and fitness centre.

The Portsmouth Marriott Hotel provides exceptional, personal, and friendly service whilst catering to a variety of guests.

At Portsmouth Marriott there is the opportunity to progress your career in a supportive environment!

As the F&B Service Expert (Waiter/Waitress) you will…

• Welcome guests and promptly attend to tables
• Serve food and beverages to guests making recommendations if needed
• Share your menu knowledge to assist guests with questions and special requests
• Record transactions in the MICROS system correctly and timely
• Check-in with guests to assure satisfaction with each course and beverage
• Clean tables, complete closing duties and re-stock tableware and other supplies
• Embrace the Marriott culture

A successful F&B Service Expert (Waiter/Waitress) is someone who…

• Has a positive outlook and outgoing personality
• Enjoys the fast-paced restaurant environment
• Is a team player
• Can communicate clearly (verbal, listening, writing)
• Is proactive, reliable and can support shifts including weekends and bank holidays

In return for your hard work, F&B Service Expert (Waiter/Waitress) will receive…

• Discounted stays at over 8000 hotels worldwide!
• Discounted food & drink in all our restaurants and bars
• Discounts for your friends and family
• Wellness and mental health programmes
• 20 Holiday days, increasing with length of service
• Double pay for bank holidays
• Gratuities
• Company sick pay after 6 months of service
• World class training and development
• Unlimited career opportunities (internationally and locally)
• Half price cinema tickets
• Staff parties
• Free meal on shift
• Free car parking
• Service awards and recognition gifts

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Proud member of the Disability Confident employer scheme

Customer Service Representative - Basingstoke

£23,400

Monday-Friday, 8:30am - 6pm

Basingstoke

So, what does the role entail?

You'll join a people and technology-driven business, taking inbound calls from customers about their life assurance, savings, investments, or pension plans. Whether assisting customers plan for retirement, accessing investments, updating personal information, or supporting families during bereavements, you'll ensure a seamless experience during the moments that matter.

Many new colleagues come from contact centres, retail, hospitality, or travel backgrounds, so financial services experience isn't required; comprehensive training will be provided.

We support our colleagues with competitive benefits:

• No weekend working.
• 31 days annual leave (including UK Bank Holidays).
• Annual discretionary bonus eligibility.
• Perks at Work (online discounted shopping).
• Car lease scheme and Jaguar Land Rover discount.
• Cycle to Work scheme and interest-free season ticket loans.
• Annual volunteering day.
• Supportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave).
• Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support.
• Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection.
• Personal and career development opportunities within Diligenta.

Join our team if you're…

• Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure.
• Someone who has excellent listening, verbal and written communication skills and able to simplify complex matters whilst providing outstanding service.
• A problem solver, flexible, and adaptable to changing priorities.
• Comfortable switching between multiple IT applications with attention to detail.
• Proficient in Microsoft Office (Word & Excel).
• Excited to work with great people and create a supportive workplace.
• Passionate about learning and sharing knowledge to enhance skills and develop best practices.

Who is Diligenta?

Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in the moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.

We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, Standard Life, AVIVA, M&G Prudential and Nest, the UK government's workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK!

Diligenta's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey.

Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.

Registered Service Manager - Alton/Hampshire up to £36,075

Join Voyage Care and Feel Valued, we reward your dedication with:
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Registered Service Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Registered Service Manager to join us in leading our residential service in Alton. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Our Registered Service Manager will be working alongside local authorities, healthcare professionals and the families of the people we support as well as leading a team to ensure that people gain more independence in their daily lives and have positive outcomes.

You will be managing the day-to-day running of the service(s), developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing quarterly audits and reports, effectively manage the services P&L, ensure regulatory, legislative, internal and contractual requirements are met including relevant notifications and adherence to policies and procedures. You’ll be a friendly, dynamic and caring leader with a passion for the care sector and delivering the best support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Registered Service Manager having both the right experience and the right values. This is why at this service our Registered Manager should have previous experience in a care management role, be willing and able to undertake CQC registration and a Level 5 in Health & Social Care as well as experience working with individuals with autism, complex individuals with mental health needs, and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Job Title: Senior Residential Support Worker

Contract: Permanent
Hours: 37 hours a week
Salary: £32,690 - £35,792 per annum (dependent on experience, including sleep-ins)
Location: Alton

Job Overview

Our client is seeking a Senior Residential Support Worker for one of their children's homes in Alton. In this role, you will:

• Plan, manage, and lead shifts, ensuring children are safe and engaged throughout the day.
• Take a lead role in ensuring the care and welfare of each child in placement.
• Ensure that each child's Placement Plan is followed and adhered to at all times.
• Provide guidance and support to all Residential Workers.
• Supervise designated staff members, recording this in their Supervision Sheet.
• Raise any concerns with the Registered Manager as appropriate.

Requirements

• NVQ Level 3 Diploma in Children's and Young People Workforce.
• At least 2 years of experience in residential childcare and working with young people.

Benefits

• Passport to Manage training to achieve your Level 5 qualification.
• Earn up to £3,250 for recommending a foster carer, or up to £1,000 for recommending a full-time staff member.
• Receive a £100 bonus for achieving a 'Good' Ofsted outcome for the home and a £200 bonus for achieving "Outstanding".
• Service awards: £200 (2 years), £400 (5 years), and £600 (10 years), plus up to £500 for outstanding practice.
• Access to a health and wellbeing support platform