Total 38 job vacancies by Delivery Hero

Stakeholder Management:

• Liaise with internal stakeholders across different departments to gather project requirements and ensure alignment with customer experience objectives.

• Communicate project updates, milestones, and dependencies to stakeholders in a timely manner.

• Facilitate meetings, workshops, and presentations to engage stakeholders and gather feedback.

Data Analysis and Reporting:

• Collect, analyse, and interpret data related to customer experience metrics and project performance.

• Prepare regular reports s to monitor key performance indicators (KPIs) and track progress towards customer experience goals.

• Identify trends, insights, and areas for improvement based on data analysis.

Project Management: 

• Define project scope, objectives, and deliverables.

• Coordinate project schedules, timelines, and resource allocation.

• Build project roadmaps to ensure timely and quality deliverables of project launches through the identification of project risks and dependencies and create conversations to disable them

Process Improvement:

• Collaborate with cross-functional teams and local countries to identify opportunities for process optimization and efficiency gains.

• Assist in the development and implementation of best practices, standards, and tools to support project management and customer experience initiatives.

• Participate in continuous improvement initiatives to enhance the effectiveness of project management practices.

ROLE POSITIONING AND OBJECTIVES

As a Content Editorial agent, we are responsible for creating and updating our vendor’s menu according to their actual menu while ensuring that the quality we are reflecting in our foodpanda frontend is at par with the company’s standard. We are also responsible for working on the request within the target SLA. We are expected to deliver quality service in an effective and efficient manner to provide maximum vendor experience.

WHAT YOU WILL OWN:

● Administer all editorial tasks within the assigned scope of work efficiently

● Manage and submit cases within the SLA

● Identify vendor’s need by understanding the requirements and ensure that it is according to the content SOP

● Ensure that quality standards are maintained in creating and updating menu

● Ensure that target productivity and quality scores are met

● Ensure compliance with company policy and procedures

● Participate in daily team huddle

● Proactively provide feedback and suggestions for the improvement of SOP

● Assist the RTA/TL in executing ad-hoc tasks as and when required

● Able to handle timelines and take ownership of tasks assigned

ROLE POSITIONING AND OBJECTIVES

As a Content Editorial agent, we are responsible for creating and updating our vendor’s menu according to their actual menu while ensuring that the quality we are reflecting in our foodpanda frontend is at par with the company’s standard. We are also responsible for working on the request within the target SLA. We are expected to deliver quality service in an effective and efficient manner to provide maximum vendor experience.

WHAT YOU WILL OWN:

• Administer all editorial tasks within the assigned scope of work efficiently
• Manage and submit cases within the SLA
• Identify vendor’s need by understanding the requirements and ensure that it is according to the content SOP
• Ensure that quality standards are maintained in creating and updating menu
• Ensure that target productivity and quality scores are met
• Ensure compliance with company policy and procedures
• Participate in daily team huddle
• Proactively provide feedback and suggestions for the improvement of SOP
• Assist the RTA/TL in executing ad-hoc tasks as and when required
• Able to handle timelines and take ownership of tasks assigneg

ROLE POSITIONING AND OBJECTIVES :
As a Content Editorial agent, we are responsible for creating and updating our vendor’s menu according to their actual menu while ensuring that the
quality we are reflecting in our foodpanda frontend is at par with the company’s standard.
We are also responsible for working on the request within the target SLA. We are expected to deliver quality service in an effective and efficient
manner to provide maximum vendor experience.

WHAT YOU WILL OWN:

● Administer all editorial tasks within the assigned scope of work efficiently
● Manage and submit cases within the SLA
● Identify vendor’s need by understanding the requirements and ensure that it is according to the content SOP
● Ensure that quality standards are maintained in creating and updating menu
● Ensure that target productivity and quality scores are met
● Ensure compliance with company policy and procedures
● Participate in daily team huddle
● Proactively provide feedback and suggestions for the improvement of SOP
● Assist the RTA/TL in executing ad-hoc tasks as and when required
● Able to handle timelines and take ownership of tasks assigned

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.

● Well-versed in international cuisine, especially in the Asia Pacific region with sound knowledge of common food preparation and
terminologies
● Good oral and written communication skills in Chinese, Traditional Chinese
● Approachable personality with people handling skills
● Good listening skills
● Familiar with Salesforce, Microsoft Office applications (Excel, Powerpoint), Google platform
● Good problem solving skills in handling complaints effectively
● Must be able to work on shifts, weekends, and public holidays
● Willingness to take on additional responsibilities and ad hoc task
● Able to handle timelines committed and take ownership of tasks assigned to you
● Ability to communicate effectively with senior management and other

WHAT YOU WILL OWN:
While leads are provided, you will be expected to:
● Research, track, maintain and update leads.
● Contact prospects to qualify leads.
● Research and maintain lead generation database.
● Provide accurate and timely information to management.
● Develop a strong knowledge of the company’s products and services in order to facilitate the sales process.
 

WHAT YOU WILL OWN:
While leads are provided, you will be expected to:
● Have the ability to sell on the phone as second nature. 
● Be relentless in researching, reaching out to, and speaking to the right decision-makers in a business. 
● Be sales-minded and resourceful to hit set KPIs. 
● Meet requirements in the areas of documentation accuracy, partner approval and systems processing. 
● Meet the expected daily productivity in terms of number of calls and sales 
● Keep records of calls and sales and note useful information in an organized fashion. 
● A knack for objection handling, persuasiveness, instilling urgency and acting in a fast-paced fashion. 
● Problem solving comes as second nature; constantly striving to provide solutions which are in-sync to company offers. 
● Constantly excelling in meeting and exceeding KPI elements set by the company. 

WHAT YOU WILL OWN:
While leads are provided, you will be expected to:
● Have the ability to sell on the phone as second nature. 
● Be relentless in researching, reaching out to, and speaking to the right decision-makers in a business. 
● Be sales-minded and resourceful to hit set KPIs. 
● Meet requirements in the areas of documentation accuracy, partner approval and systems processing. 
● Meet the expected daily productivity in terms of number of calls and sales 
● Keep records of calls and sales and note useful information in an organized fashion. 
● A knack for objection handling, persuasiveness, instilling urgency and acting in a fast-paced fashion. 
● Problem solving comes as second nature; constantly striving to provide solutions which are in-sync to company offers. 
● Constantly excelling in meeting and exceeding KPI elements set by the company. 

WHAT YOU WILL OWN: 
● Enjoyable, dynamic and challenging working environment 
● Responsibility from day one in a fast-growing global company
● Employee Discount Codes
● Regular company and team events
● E-learning platform
 

We are looking for an Account Specialist covering the industries of Financial Services & Insurance to be based in Bangsar South. This role will be reporting to the Head, Advertising & Partnerships. 

At Advertising & Partnerships we are disrupting the online and offline advertising space by offering a full suite of high impact and visibility solutions within our ecosystem to help our non-restaurant partners reach out to over 15M registered customers across east and west Malaysia.

For this role, the candidate will work closely with banks, fintech companies, payment providers, card schemes, insurance and investment companies, and e-wallets. The goal is to drive growth and create value for both parties by increasing new customers, the number of transactions, transaction value, and overall market share through advertising campaigns and the sale of foodpanda vouchers to incentivize increased transactions.

Responsibilities

Responsibilities include, but are not limited to:

• Manage a portfolio of accounts within the financial and insurance services sector (banks, fintech companies, payment providers, card schemes, insurance and investment companies, e-wallets…).
• Identify ways in which we can elevate partnerships and the revenue generated by each account, including expanding areas of collaboration via new products, solutions or initiatives.
• Move from ad-hoc campaigns to quarterly/yearly marketing sales plan with an investment commitment.
• Ability to work with various stakeholders from different departments within the company to plan and execute partnership campaigns
• Breakdown key data points from dashboards to build a business case to support sales and end of campaign reports (SQL skills is a plus)
• Work closely together with the BI, Campaign Management and Business Development teams and provide valuable insights on potential new partners and campaign optimization recommendations for upcoming campaigns.
   

ROLE POSITIONING AND OBJECTIVES:

We are looking for Executive, Commercial who are persuasive and demonstrate selling, communication and closing skills. The Commercial Executive is responsible for the process of calling, pitching, closing and servicing existing partners..

WHAT YOU WILL OWN:

Tasked with the care of a portfolio of partner accounts, you will be expected to:

• Meet the expected daily productivity in terms of the number of vendor sales calls to sell assigned products.
• Be sales-minded and resourceful to hit set KPIs.
• Manage vendor objections according to set guideline
• Record calls, sales and other useful information accurately into CRM tool following guidelines
• Active check and respond in the company’s collaboration platform

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE:

• As this is a 100% telesales role, you need to be comfortable in making outbound calls via digital communication tools over extended periods of time.
• Open to fresh graduates .Previous telesales experience is not necessary but is an added advantage (maximum 1.5 years),
• Able to communicate in English effectively, an added advantage for the ability to speak, read & write in Bahasa Malaysia, Mandarin or Cantonese.
• A strong relationship builder, target-oriented, resilient and a team player with a willingness to learn.
• Fast learner and able to adapt quickly to constant changes in operational processes and requirements.

WHAT YOU WILL OWN: 
● Enjoyable, dynamic and challenging working environment 
● Responsibility from day one in a fast-growing global company
● Employee Discount Codes
● Regular company and team events
● E-learning platform
 

WHAT YOU WILL OWN:
While leads are provided, you will be expected to:
● Have the ability to sell on the phone as second nature. 
● Be relentless in researching, reaching out to, and speaking to the right decision-makers in a business. 
● Be sales-minded and resourceful to hit set KPIs. 
● Meet requirements in the areas of documentation accuracy, partner approval and systems processing. 
● Meet the expected daily productivity in terms of number of calls and sales 
● Keep records of calls and sales and note useful information in an organized fashion. 
● A knack for objection handling, persuasiveness, instilling urgency and acting in a fast-paced fashion. 
● Problem solving comes as second nature; constantly striving to provide solutions which are in-sync to company offers. 
● Constantly excelling in meeting and exceeding KPI elements set by the company. .
 

WHAT YOU WILL OWN:
While leads are provided, you will be expected to:
● Have the ability to sell on the phone as second nature. 
● Be relentless in researching, reaching out to, and speaking to the right decision-makers in a business. 
● Be sales-minded and resourceful to hit set KPIs. 
● Meet requirements in the areas of documentation accuracy, partner approval and systems processing. 
● Meet the expected daily productivity in terms of number of calls and sales 
● Keep records of calls and sales and note useful information in an organized fashion. 
● A knack for objection handling, persuasiveness, instilling urgency and acting in a fast-paced fashion. 
● Problem solving comes as second nature; constantly striving to provide solutions which are in-sync to company offers. 
● Constantly excelling in meeting and exceeding KPI elements set by the company. .
 

What's on your plate

• Design & Build & Maintain
  • Able to re-configure and maintain a career competency framework based on how to organization is growing and evolving.
  • Learning programs through research into the already available platforms. Where necessary, be resourceful enough to find new platforms to implement learning pathways and track them for completion.
  • Introduce new programs like internship programs, management training programs that will help in terms of our employer branding.
  • Identify & create employee development curriculum through various career paths through on-the-job experiential learning, networking and formal learning programs.
  • Identify & Create processes to develop leadership and key talent encompassing high performers and high potentials
• Implement & Monitor
  • Collaborate with different stakeholders both internally and externally and run learning programs.
  • Partners with key stakeholders within and outside of HR in the development and enhancement of integrated talent development/talent management processes from foodpanda perspective
  • Engage with participants and trainers post sessions to find gaps and refine the programs
  • Build an automated tracking system that will help push training programs for each individuals based in their needs and journey points within the organization
• Maintenance and Improvements
  • Constantly looks into the frameworks, programs, systems, tools, contents, trainers, etc; finds gaps and opportunities to improve let it be in the execution or even experience
  • Proactively look into the L&D initiatives and improve to ensure it meets the business needs.
  • Think of an employee’s journey and how to retain them and groom them through multiple roles within the organization
  • Develop, maintain & report integrated talent development/talent management metrics to all key stakeholders within foodpanda
• Own HRDF as a topic from submissions of grants, following up on claims. etc.
• Own the L&D budget and ensuring it is evenly utilized with high understanding of ROI.

WHAT YOU WILL OWN:

● Onboard potential foodpanda vendors on the platform via phone call & livechat

● Assist the sales team on face-to-face/call training sessions with potential vendor

● Provide the support to the vendors to ensure they are satisfy with foodpanda

● Setting up relevant accounts for potential vendors for them to start selling on foodpanda

● Provide first call resolution to the vendor if needed

● Any other ad hoc tasks as requested by your line manager

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE:

● Highly communicative with a pleasant personality

● Fluent in written and spoken English; spoken Mandarin/Cantonese is a plus

● Proactive and self-motivated individual who thrives on meeting targets

● Prior call center experience a plus, but not compulsory

WHAT WE OFFER:

A top-notch office in Kuala Lumpur, Malaysia close to amazing restaurants and bars. Inside the walls of this office you’ll find:

● An empowering, international and agile working environment

● Responsibility from day one in an innovative and rapidly expanding tech business

● Regular office parties and exciting team events

● And a bunch of cool extras including foosball tables and a table tennis table, as well as free fruits and, ofcourse, a monthly corporate allowance from foodpand