Total 8 job vacancies by The Guinness Partnership

About the role:
We have a 6 month fixed term contract opportunity, for a Customer Liaison Officer which will be based in the South & West regions of London.

The Customer Liaison Team consists of a dedicated team of Customer Liaison Officers, all working hard to provide an amazing customer focused service. As a Customer Liaison Officer, you will provide a friendly Housing Management Service to your customers in a defined area. You will be the face of Guinness and your key responsibility will be to provide an accessible face-to-face service to both our homeowners and rental customers.

You will work in a mobile way, out in the area meeting customers all the time. You will work closely with Estate Services and other Guinness teams to get things done quickly and efficiently to achieve positive outcomes for both Guinness and our customers.

What we're looking for:
We're a customer-focussed organisation so we know that how we do things is just as important as what we do. You'll not only be an experienced housing professional, but you'll also have great customer service skills and a willingness to go the extra mile to get the job done.

You'll also be able to demonstrate:

• Excellent customer service delivery, demonstrating good communication and relationship building skills.
• Highly self-motivated with the ability to plan and work effectively without high levels of supervision.
• Ability to work 'on the go' using mobile technology.
• Strong resource and time management, and the ability to prioritise, delivering value for money.
• Experience of working in a climate of legislative and organisational change.
• Proven problem-solving and decision-making skills.
• Resilient and able to deal with challenging situations and deliver sustainable outcomes.
• Comfortable analysing data and drawing conclusions. Ability to work with IT systems on the go.
• Able to demonstrate Guinness behavioural competencies.

Desirable Experience:

• Experience of working in the housing or property sector.
• Academic qualifications in Housing and/or Tenancy Management.
• Knowledge of regulatory legislation for social housing.
• Previous budget management experience.

What we offer:

• Competitive salary of £41,004*
• 25 Days Holiday + Bank Holidays/Increases with length of service/Buy Extra Holiday
• Healthcare Cashback Plan
• Pension Contributions up to 9% on a matched basis.
• Life Assurance
• Employee Assistance Programme offering offer include face-to-face counselling, a stress helpline and tax, fitness and childcare advice.
• A benefit scheme which pulls together a range of special offers and great deals. You can make savings on everyday shopping, fashion, electronics, travel, leisure and days out.

*The advertised salary includes a Local Job supplement of £4000.

If you're interested in joining us and would like to apply for this role, we would love to hear from you!

In order to be considered for an interview, please provide us with your personal statement outlining your skills, knowledge and experience with evidence how these meet the essential criteria in the role profile.

INDTGP

About Us

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Proud member of the Disability Confident employer scheme

We have a permanent, full-time opportunity for an Estate Assistant to join our Estates team working 35 hours per week (Monday to Friday, from 08:00am to 4:00pm), earning £25,095 per annum.

This is a full-time opportunity, working 35 hours per week to support our team providing high quality grounds services to schemes - predominantly covering Sheffield and the surrounding areas. There will be times when you will be expected to cover other areas when required, but company van will be used for travel when this is necessary. All PPE will be provided by Guinness.

Reporting into the Estates Services Officer you will be responsible for providing high quality cleaning services to our schemes. We are looking for someone who has good customer service skills as you will be interacting with our customers and colleagues, and you would be working both within a team and on your own. The work can sometimes be quite physically demanding.

Some of the key duties involved are:

• Grounds, maintenance, and external gardening work (Hedge trimming, grass cutting, weed and moss control etc).
• Cleaning internal and external communal areas.
• Using mechanical cleaning tools.
• Cleaning of internal communal areas including lifts, corridors (mopping dusting and vacuuming).
• Bin store/bulk waste management.
• Litter picking.
• Customer interaction.

Work Schedule

• Monday to Friday - 8am - 4pm.
• No weekend or evening working.

Essential Requirements

• Full clean UK driving licence

Interviews will take place in our Sheffield office on the week commencing 8th July 2024.

INDTGP

About Us

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Proud member of the Disability Confident employer scheme

About the role

We have an exciting opportunity for a Project Delivery Manager to join the North Planned & Building Safety Team. This is a permanent, full-time vacancy initially based in our Sheffield, Castle Court office but with the flexibility to work at other locations throughout the North of England. We are currently working to a hybrid working style. As such, it is a requirement for candidates to be able to work at least 2 days per week from the office/site mentioned above.

The overall purpose of the role is to initially manage the delivery of planned works & building safety remediation works at one of our HHRB schemes, Castle Court in Sheffield. Following completion of the Castle Court Project the role will then involve managing, planned, building safety and retrofit sustainability projects across the North by working with and managing external consultants and contractors.

What we're looking for

We know that how we do things is just as important as what we do, so you'll not only be highly self-motivated with the rigour to pursue goals, but you'll also be a confident collaborator, networker and relationship builder with a willingness to go the extra mile to get the job done.

You'll be able to demonstrate:

Essential:

• Proven experience of working within teams successfully delivering planned, building safety remediation and retro sustainability projects.
• Commercial acumen and experience of managing all commercial aspects of multiple projects.
• Experience of contract management with external and internal contractor organisations delivering multi discipline projects to achieve value for money and quality.
• Proven experience of providing excellent customer service.
• Excellent project management skills.
• Good knowledge of building construction and repair techniques, building safety and retrofit to current legislation and regulations.
• Experience of effective budget management.
• Excellent oral and written communications.
• Demonstrates the Guinness Behaviours.

Desirable:

• Up to date practical knowledge of the Building Safety Act, PAS9980, PAS2030/35, sprinkler install standards and associated construction practices.
• Extensive building/fire safety, retrofit and renewal/regeneration component replacement knowledge.
• Knowledge and understanding of the activities of a social landlord.

Qualifications

Essential:

• Educated to Level 5 (HND) or higher in Building, Construction, surveying, or equivalent.

Desirable:

• Member of a recognised professional body (RICS, CIOB) or similar.
• NEBOSH Certification
• CFPA Diploma in Fire Prevention or equivalent.

INDTGP

About Us

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Proud member of the Disability Confident employer scheme

About the role

We have an exciting opportunity for a Project Delivery Manager to join the North Planned & Building Safety Team. This is a permanent, full-time vacancy initially based in our Sheffield, Castle Court office but with the flexibility to work at other locations throughout the North of England. We are currently working to a hybrid working style. As such, it is a requirement for candidates to be able to work at least 2 days per week from the office/site mentioned above.

The overall purpose of the role is to initially manage the delivery of planned works & building safety remediation works at one of our HHRB schemes, Castle Court in Sheffield. Following completion of the Castle Court Project the role will then involve managing, planned, building safety and retrofit sustainability projects across the North by working with and managing external consultants and contractors.

What we're looking for

We know that how we do things is just as important as what we do, so you'll not only be highly self-motivated with the rigour to pursue goals, but you'll also be a confident collaborator, networker and relationship builder with a willingness to go the extra mile to get the job done.

You'll be able to demonstrate:

Essential:

• Proven experience of working within teams successfully delivering planned, building safety remediation and retro sustainability projects.
• Commercial acumen and experience of managing all commercial aspects of multiple projects.
• Experience of contract management with external and internal contractor organisations delivering multi discipline projects to achieve value for money and quality.
• Proven experience of providing excellent customer service.
• Excellent project management skills.
• Good knowledge of building construction and repair techniques, building safety and retrofit to current legislation and regulations.
• Experience of effective budget management.
• Excellent oral and written communications.
• Demonstrates the Guinness Behaviours.

Desirable:

• Up to date practical knowledge of the Building Safety Act, PAS9980, PAS2030/35, sprinkler install standards and associated construction practices.
• Extensive building/fire safety, retrofit and renewal/regeneration component replacement knowledge.
• Knowledge and understanding of the activities of a social landlord.

Qualifications

Essential:

• Educated to Level 5 (HND) or higher in Building, Construction, surveying, or equivalent.

Desirable:

• Member of a recognised professional body (RICS, CIOB) or similar.
• NEBOSH Certification
• CFPA Diploma in Fire Prevention or equivalent.

About Us

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Proud member of the Disability Confident employer scheme

About the role

We have an opportunity for an Estate Services Manager to join our Estates team in Sheffield, on a full time, permanent basis working Monday to Friday.

Reporting into the Estates & Grounds Maintenance Manager you will be responsible for managing a team of Gardeners & Cleaners across multiple housing schemes in Sheffield to deliver and maintain an excellent level of cleaning, gardening, and grounds services.

You'll be responsible for facilitating and scheduling of the estates services and for ensuring work carried out is delivered in line with agreed budgets and in compliance with Health & Safety, COSHH and PPE legislation. You'll liaise with customers on site to help identify service improvements, ensure the reporting of repairs, fly tipping, graffiti and safeguarding alerts and monitor the stock and supply of all allocated equipment, confirming compliance checks are in place to ensure safety of use.

What we're looking for

We're looking for someone with a strong track record of leading a team to deliver exceptional levels of customer service. You'll be someone who enjoys being a motivational leader and promoting Guinness whilst modelling our behaviours. You're the sort of manager who has high standards, is both a pacesetter and works collaboratively at all levels. Most of all, you enjoy enabling your team to be the best they possibly can be.

You should be able to demonstrate:

• Experience of leading and managing remote working teams and staff members, including strong performance management skills.
• Track record of working to agreed standards, specifications, and timescales.
• Understanding and knowledge of compliance processes and relevant Health and Safety legislation, e.g. COSHH, PPE, RIDDOR.
• Experience of delivering high quality Estate Services - grounds maintenance, gardening, arboreal services, weed-spraying, refuse removal and Health & Safety compliance activities.
• Direct experience of working with customers and customer feedback in a service delivery environment.
• Experience of budget management, cost control and stock management.
• Excellent communication skills, both oral and written.
• Good knowledge of Microsoft Office.
• Demonstrates the Guinness Behaviours.
• Hold a current full UK driving license.

Desirable Experience:

• Experience of delivering services, considering Health & Safety legislation and compliance processes, including COSHH, PPE and RIDDOR.
• Experience of monitoring CCTV and providing evidential information.
• An understanding of the workings of service charges.
• Understanding of how to use mobile working devices, like smart phones or tablets.

Desirable Qualifications:

• Horticulture NVQ, BTEC or relevant professional qualification, such as British Institute of Cleaning Science membership.
• Certified in NEBOSH or IOSH, or working towards.
• Institute of Occupational Safety and Health Certification.

If you're interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria.

Interviews to take place at our Castle Court office in Sheffield on Friday 21st June & Tuesday 25th June 2024.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

INDTGP

About Us

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Proud member of the Disability Confident employer scheme

About Us

The Guinness Partnership provides services to more than 140,000 customers in our 65,000 homes nationwide. With a turnover of £360.5m and a truly national presence, Guinness is one of the leading housing providers in the sector.

Guinness Property provides repairs and maintenance services to The Guinness Partnership. Our national teams deliver rapid-response housing repairs, maintenance and improvement services to ensure that our customers' homes are safe and maintained to a high standard.

About the role

We have an opportunity for an Electrician to join our Team covering Leeds, Wakefield and the surrounding areas on a full-time permanent basis.

To apply for this vacancy, you must live locally to West Yorkshire to ensure we can get to our customers promptly.

What we're looking for

We're a customer-focused organisation so we know that how we do things is just as important as what we do. You'll not only be a fully qualified and experienced Electrician, but you'll also have great customer service skills and a willingness to go the extra mile to get the job done.

Essential Skills & Experience:

• Certificated Electrician qualifications and demonstrated experience in domestic and commercial electrical works
• Proven knowledge and experience in electrical fixed wire testing, installing, and maintaining up to 230v
• Ability to correctly complete the relevant certifications, follow agreed procedures and accurately record data and information
• Ability to accurately interpret technical data & drawings and instructions
• Experience working in a customer-focused environment within agreed performance targets
• Ability to carry out physical tasks and lift weights in accordance with health and safety guidelines
• Good working knowledge of Health & Safety Practices

Essential Qualifications:

• NVQ Level 3
• City and Guilds 236 Pt 1 & 2
• 18th Edition Wiring Regulations BS7671
• AM2 qualified
• Full UK driving licence

What you will get in return:

We offer an excellent benefits package that help make The Guinness Partnership a great place to work. These include but aren't limited to:

• *£1000 welcome bonus (payable in 2 parts)
• Competitive pay £37,969 per annum
• Permanent, full time 39 hours per week
• Monday - Friday
• Company sick pay after a qualifying period and life insurance
• Helping to save for your future! Guinness will contribute up to 9% towards your pension a matched basis.
• Excellent lifestyle benefits portal including cycle to work scheme and fantastic discounts at supermarkets and many other shops, on-line retailers & leisure activities
• Simply Health cashback scheme
• Employee Assistance Programme, plus more!

If you're interested in joining us and would like to apply for this role, we would love to hear from you!

*Your Welcome Bonus is payable in 2 parts. £500 is paid in your first month's salary and £500 is paid when you pass probation. To be eligible for the Welcome Bonus you must be an external applicant and not currently employed by The Guinness Partnership.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

INDTGP

About Us

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Proud member of the Disability Confident employer scheme

About the role

We have a permanent, full-time opportunity for an Extra Care Scheme Manager to join us in our Fitzwilliam Court Extra Care scheme in Barnsley, working 35 hours per week, Monday to Friday. This role provides an intensive housing management service to residents living in Fitzwilliam Court. You will deliver high-quality housing support to our residents to enhance their quality of life, whilst maintaining independence and privacy.

The successful individual will be responsible for managing the scheme, including the health & safety of the buildings and overseeing all tenancy and leasehold matters, working collaboratively with the relevant teams. You will work in partnership with Social Services and third parties and our on-site Care Team to ensure the needs of our customers are met.

Skills/Experience

Essential:

• Demonstrates a sensitive and supportive approach to vulnerable people, always maintaining their dignity and self-respect.
• Experience in managing a service providing care and support to older people and the promotion and improvement of service delivery working closely and in consultation with residents.
• Experience in managing budgets and a good understanding of commercial data.
• Knowledge of welfare benefits and experience in dealing with harassment and nuisance.
• Ability to work on own initiative and make decisions, but within existing system.
• Good IT skills and the ability to write report with excellent communication skills.
• Understanding of current issues in the provision of social housing and care for the elderly and the ageing process, has empathy with elderly people and can assist customers within the confines of manual handling techniques.
• Experience in management, motivating/leading staff.

Desirable:

• Housing management experience
• Experience in managing specialist rented housing
• Experience in basic maintenance and related matters

If you're interested in this role and meet the criteria, please click on apply and submit your application.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

About Us

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Proud member of the Disability Confident employer scheme

About the role

As an Estate Assistant, you will provide a high-quality Estate Service, interacting with customers to deliver a professional cleaning, gardening and grounds maintenance service covering the Sheffield area. This is a permanent role, working Monday to Friday, 8am to 4pm.

About you:

We are looking for someone who has good customer service skills, you will be working as part of a team at times as well as your own. You will require a full UK driving licence as you will have access to a long-wheeled flatbed vehicle during working hours and a mobile device.

Some of the key duties involved are:

• Grounds maintenance and gardening work
• Cleaning internal communal areas
• Litter picking
• Bin store/ management
• Using mechanical cleaning tools.
• Representing Guinness on site to customers, colleagues & contractors.

You will also be able to demonstrate the following essential skills:

• Proven professional experience of delivering grounds maintenance across a variety of sites and garden types.
• Experience and knowledge of lawn, shrub, and plant care
• Proven experience of achieving high levels of customer satisfaction
• Ability to carry out physical tasks within Health and Safety guidelines.
• Able to work effectively within a team.
• Ability to use all equipment safely and effectively.
• Ability to work effectively without high levels of supervision.
• Knowledge of Health and Safety legislation, including COSHH and PPE

Essential Skills & Experience:

• previous gardening experience
• Full clean UK driving licence.

Desirable:
* NVQ 2 or 3 in Horticulture or RHS/City & Guilds/HND or equivalent
* PA1, PA4b and PA6 NPTC Certificates.

INDTGP

About Us

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Proud member of the Disability Confident employer scheme