Total 12 job vacancies by Mitie

Job Title - Helpdesk Operator

Hourly Pay Rate - £12

Shift Pattern - 4 on 4 off, 7am - 7pm, day shift only

Job Description:

Handling and processing of customer orders, enquiries and all communications

Answering all incoming calls with a professional manner

Updating all customers with professional email etiquette

Processing and maintaining customer records

Loading all reactive works on C4W with correct SLA's

Prioritising with good attention to detail all call outs received regarding SLA's

Ensuring all call outs logged have correct information within C4W - ie purchase order, reason code, loaded against correct call type, contact name & number, full descriptions of works required

Liaising with scheduling team regarding all P1 & P2's received, ensuring all are put into correct Regional unallocated pot

Uploading updates on web portals or via email - mainly job numbers via email or Maximo or any other portal

Liaising between internal departments to resolve any customer issues

Distributing engineers follow-on calls to the correct team - scheduling, procurement or amending system

Distributing follow-on calls from engineers PDA's to relevant teams/schedulers

Ensure that all procedures in place within the BMS are followed

Assist with scheduling team to achieve performance targets and SLA's are met to continue to improve and develop service teams objectives

Assist with scheduling team updates to customers

Excellent attention to detail

Ensure any complaints received are dealt with in a professional manner and all actions taken are reported to the relevant Manager

Carry out any other duties as requested by Management

Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.

We will consider flexible working requests from day one of employment

Job Title: Helpdesk Operator

Pay Rate: £12.00 p/h

Shift Pattern: Monday-Friday 9am-5pm (40 hours per week, full time)

Job Description:

Answering all incoming calls with a professional manner

Updating all customers with professional email etiquette

Processing and maintaining customer records

Reviewing all Reactive, Preventive maintenance services on C4W inline with SLA's

Prioritising with good attention to detail all call outs received regarding SLA's

Ensuring all call outs logged have correct information within C4W - ie purchase order, reason code, loaded against correct call type, contact name & number, full descriptions of works required

Liaising with scheduling team regarding all P1 & P2's received, ensuring all are put into correct Regional unallocated pot

Uploading updates on web portals or via email - mainly job numbers via email or Maximo or any other portal

Liaising between internal departments to resolve any customer issues

Distributing engineers follow-on calls to the correct team - scheduling, procurement or amending system

Distributing follow-on calls from engineers PDA's to relevant teams/schedulers

Ensure that all procedures in place within the BMS are followed

Assist with scheduling team to achieve performance targets and SLA's are met to continue to improve and develop service teams objectives

Assist with scheduling team updates to customers

Excellent attention to detail

Deal directly with Third Party providers for Security and Fire systems

Ensure any complaints received are dealt with in a professional manner and all actions taken are reported to the relevant Manager

Carry out any other duties as requested by Management

Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.

We will consider flexible working requests from day one of employment.

Job Title: Helpdesk Operator

Shift Pattern: 4 on 4 off rotation, 2 days followed by 2 nights, 6am-6pm/6pm-6am

Hourly Pay Rate: £12.50 p/h

Job Description:

Handling and processing of customer orders, enquiries and all communications

Answering all incoming calls with a professional manner

Updating all customers with professional email etiquette

Processing and maintaining customer records

Loading all reactive works on C4W with correct SLA's

Prioritising with good attention to detail all call outs received regarding SLA's

Ensuring all call outs logged have correct information within C4W - ie purchase order, reason code, loaded against correct call type, contact name & number, full descriptions of works required

Liaising with scheduling team regarding all P1 & P2's received, ensuring all are put into correct Regional unallocated pot

Uploading updates on web portals or via email - mainly job numbers via email or Maximo or any other portal

Liaising between internal departments to resolve any customer issues

Distributing engineers follow-on calls to the correct team - scheduling, procurement or amending system

Distributing follow-on calls from engineers PDA's to relevant teams/schedulers

Ensure that all procedures in place within the BMS are followed

Assist with scheduling team to achieve performance targets and SLA's are met to continue to improve and develop service teams objectives

Assist with scheduling team updates to customers

Excellent attention to detail

Ensure any complaints received are dealt with in a professional manner and all actions taken are reported to the relevant Manager

Carry out any other duties as requested by Management

Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.

We will consider flexible working requests from day one of employment.

Security Systems Remote Technical Support Engineer

-MiTec, 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY, UK, Craigavon, Lurgan, United Kingdom

-Full-time

Company Description

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.



Values:

Delivering the exceptional, every day

• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.

• Our promise to our people: a place to work where you can thrive and be your best every day.

• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.

• Our culture - our core values and how we behave:

1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.

2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.

3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.

4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.

5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.



Behaviors:

• Knowledge of relevant procedures

• Level of customer Service

• Team Player

• Health and safety awareness and knowledge

• Communication

Job Description

Key Purpose of the Job

Working alongside the Customer Services and Scheduling departments to provide customer and engineering support in a timely and efficient manner. Reducing the amount of calls passed to field-based engineers by use of remote diagnostic tools and phone advice for both fire and security related calls.



Key Job Responsibilities:

To provide technical support to end users and engineers both internally and externally.

To ensure prompt and accurate information is scheduled.

To prioritise workload and meet contractual deadlines.

To answer customer telephone calls ensuring internal customer service standards are met.

Any other reasonable requests from the line supervisors and Head of Service

Provide first line support to the customer to see if the call can be resolved before passing to the service team

To provide support to the Service Scheduling Team when required.



Essential requirements for the job:

Candidate to have a minimum of 3 years' experience across multiple disciplines including Intruder, CCTV, Access Control & Fire

Customer focused

Excellent telephone manner

Team player

Strong interpersonal and communication skills

Ability to prioritise workloads

General varied product knowledge on fire systems

Network/IP based product experience



Desirable requirements for the job:

Experience of UDL software across Galaxy, ATS, Intruder Alarm Panels

Experience working on Cash4windows

Experience working on Enterprise wide networked CCTV systems to include Cathexis

Experience of Remote programming of industry standards on Enterprise wide networked Access control systems

Network/IP based product experience

Qualifications

Essential requirements for the job:

Candidate to have a minimum of 3 years' experience across multiple disciplines including Intruder, CCTV, Access Control & Fire

Customer focused

Excellent telephone manner

Team player

Strong interpersonal and communication skills

Ability to prioritise workloads

General varied product knowledge on Intruder, CCTV, fire systems

Network/IP based product experience

Additional Information

Salary: £30,000 per annum

Shift Pattern: 4 on 4 off, 12 hour shifts, 6pm-6am (nights only)

Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.

We will consider flexible working requests from day one of employment.

Job Title: Control Room Operator

Pay Rate: £12.50 p/h

Shift Pattern: 4 on 4 off, 2 days followed by 2 nights, 6am-6pm/6pm-6am

Job Description:

Job Objectives:

-Responding to alarms in a timely and accurate manner

-Customer service and good knowledge of Microsoft applications

-Hit Daily KPIs

-Individual KPIs

-Incident reporting on alarms

Main Duties:

-Managing incoming and outbound calls in an timely and efficient manner

-Placing clients sites on test for alarm systems, I,e - Fire Alarm Testing

-Being able to remain calm when a genuine incident is taking place, noting down all details and sending off emails to the relevant people

-Capture and log all details relevant to alarms actioned and recorded in incident reports which then get sent to clients.

-Ensuring correct procedures processes are adhered to.

-Working as part of a team to achieve operational expectation.

-Become a Primary operator for our key accounts. I.e - NBS, FUJI, RR, SAINS, EE etc

-Carry out proactive monitoring for specific clients and further adhoc tasks,(Camera checks, audio checks)

-Use of intercoms and passwords for clients to operate access control systems for certain sites.

Person Specification:

-Previous switchboard/call centre experience

-Must have good knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint.

-Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.

-Ability to work in a fast-paced environment.

-Ability to manage workload to meet team deadlines.

-A willingness to learn and develop and show high level of commitment and professionalism.

Job Title: Helpdesk Operator

Shift Pattern: Monday-Friday, 9am-5pm

Pay Rate: £12 p/h

Job Description:

Communicating with Fire and Security Engineers / Regional service Managers

Emails & Call handling

Over seeing & Scheduling Engineer workload up to 30 days in advance via Cash and IFS

Meeting Service Levels (SLAs)

Following management instructions

Communicating with Multiple Helpdesks to ensure we are delivery customer service & to resolve any customer queries

Data Imputing

Working as part of a large team

Processing and maintaining customer records

Ensuring all call outs logged have correct information within C4W - ie purchase order, reason code, loaded against correct call type, contact name & number, full descriptions of works required

Where: Mitie | 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY, UK

When: We're looking to get the right person in to the team ASAP

Hours: 42hrs per week, shift patterns are 4 days on 4 days off working rotation shift patterns (6am-6pm, 10am-10pm or 6pm-6am)

Salary: £12 per hour

What is in it for you?

-A competitive salary

-A friendly and supportive team

-Training, career development & progression

-Overtime opportunities

-A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.

-Free on-site parking

Main Duties

-Managing high levels of incoming and outgoing telephone calls to both clients and branches.

-Utilise software to ensure the required monitoring and compliance standards are met.

-Work as part of a monitoring team liaising with different branches nationally.

-Follow correct procedures for incident reporting and real time monitoring.

-Work as part of a team, communicating effectively with team members and others.

-To carry out work in a safe and diligent manner and also comply with all Health & Safety policies and procedures.

-To undertake additional duties in line with management requests as required.

-Comply with IS) 27001 standards and procedures.

-Meeting individually set KPIs.

-Stay current with system information, changes, and updates.

What we are looking for

-Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.

-Ability to work in a fast-paced environment.

-Ability to manage workload to meet team deadlines.

-A willingness to learn and develop and show high level of commitment and professionalism.

-Must have knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint.

Desired experience

-Alarm receiving centre

-Call centre

-Customer service

Essential

-Applicants must have a 5-year checkable history.

-You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.

Response Helpdesk Operator

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools, and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

Where: Mitie | 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY, UK

When: We're looking to get the right person in to the team ASAP

Hours: 42 hours a week, 2 x 12 hour 5:30am - 5:30pm, 2 x 12 hour 5:30pm - 5:30am, 4 days off

Salary: £12.50 per hour

What is in it for you?

-A competitive salary

-A friendly and supportive team

-Training, career development & progression

-Overtime opportunities

-A great selection of benefits incl. Access to on-line GP services, cycle to work scheme, MiDeals, death in service, share options and discounts for shopping, cinema, holidays, etc.

-Free on-site parking



Job objectives and responsibilities

-Build and maintain effective professional customer relationships and communications

-Answering all incoming calls with a professional manner

-Help manage customer service delivery and communications as part of the service department

-Communication and liaison with the service team, engineering team, projects team, subcontractors and equipment suppliers

-Updating relevant customer records on system database

-All admin duties completed within timely manner

Control Room Operator Vodaphone Contract

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools, and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

Where: Mitie | 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY, UK

When: We're looking to get the right person in to the team ASAP

Hours: 42hrs per week, 4 days on 7am - 7pm, 4 days off - all based in office

Salary: £12.00 per hour. Overtime rates available.

What is in it for you?

-A competitive salary

-A friendly and supportive team

-Training, career development & progression

-Overtime opportunities

-A great selection of benefits incl. Access to on-line GP services, cycle to work scheme, MiDeals, death in service, share options and discounts for shopping, cinema, holidays, etc.

-Free on-site parking

Main Duties

-Managing alerts coming from high value vehicles and communicating them to owners.

-Managing incoming and outgoing telephone calls to clients.

-Utilise software to ensure the required compliance standards are met.

-Work as part of a team liaising with different clients nationally.

-Maintaining a high degree of confidentiality and professionalism when handling clients.

-Follow correct procedures for incident reporting and real time monitoring of vehicles.

-Work as part of a team, communicating effectively with team members, others in the business and clients.

-To carry out work in a safe and diligent manner and comply with all Health & Safety policies and procedures.

-To undertake additional duties in line with management requests as required.

-Comply with ISO 27001 standards and procedures.

-Meeting individually set KPIs.

-Stay current with system information, changes, and updates.

-Work on a number of systems unique to the contract (full training will be provided).

What we are looking for

-Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.

-Excellent communication skills.

-Ability to work in a fast-paced environment.

-Ability to manage workload to meet team deadlines.

-A willingness to learn and develop and show high level of commitment and professionalism.

-Must have knowledge of Microsoft Office, Outlook, Word, Excel, and PowerPoint.

Desired experience

-Experience in working in a professional office environment, communicating with clients.

-Able to work with autonomy to ensure KPI's can be met.

-Customer service experience including phone calls.

Essential

-Applicants must have a 5-year checkable history.

-You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.

Control Room Operator Vodaphone Contract

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools, and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

Where: Mitie | 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY, UK

When: We're looking to get the right person in to the team ASAP

Hours: 42hrs per week, 4 days on 7am - 7pm, 4 days off - all based in office

Salary: £12.00 per hour. Overtime rates available.

What is in it for you?

-A competitive salary

-A friendly and supportive team

-Training, career development & progression

-Overtime opportunities

-A great selection of benefits incl. Access to on-line GP services, cycle to work scheme, MiDeals, death in service, share options and discounts for shopping, cinema, holidays, etc.

-Free on-site parking

Main Duties

-Managing alerts coming from high value vehicles and communicating them to owners.

-Managing incoming and outgoing telephone calls to clients.

-Utilise software to ensure the required compliance standards are met.

-Work as part of a team liaising with different clients nationally.

-Maintaining a high degree of confidentiality and professionalism when handling clients.

-Follow correct procedures for incident reporting and real time monitoring of vehicles.

-Work as part of a team, communicating effectively with team members, others in the business and clients.

-To carry out work in a safe and diligent manner and comply with all Health & Safety policies and procedures.

-To undertake additional duties in line with management requests as required.

-Comply with ISO 27001 standards and procedures.

-Meeting individually set KPIs.

-Stay current with system information, changes, and updates.

-Work on a number of systems unique to the contract (full training will be provided).

What we are looking for

-Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.

-Excellent communication skills.

-Ability to work in a fast-paced environment.

-Ability to manage workload to meet team deadlines.

-A willingness to learn and develop and show high level of commitment and professionalism.

-Must have knowledge of Microsoft Office, Outlook, Word, Excel, and PowerPoint.

Desired experience

-Experience in working in a professional office environment, communicating with clients.

-Able to work with autonomy to ensure KPI's can be met.

-Customer service experience including phone calls.

Essential

-Applicants must have a 5-year checkable history.

-You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.

Since 1987, Mitie's 68,000 employees, have been serving companies and communities across the world. We're the UK's leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

Hourly rate - £10.90

Monday - Friday 9am - 5pm

Job Overview

In your new role as a Helpdesk Operative you will manage requests coming through to the helpdesk, ensuring that these are all dealt with within target times. You will answer calls within an agreed number of rings, raise tasks and log information onto the database, as well as assign relevant employees to each request. You will produce reports as required and support departmental colleagues, ensuring that they are well informed.

What we are looking for

In order to be successful in this role you should have experience within a similar role. You will have good working knowledge of Microsoft packages and PC's, with excellent written and verbal communication. You will also have a positive can-do attitude with the ability to work well under pressure to ensure deadlines and targets are met.

Control Room Operator

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools, and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

Where: Mitie | 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY, UK

When: We're looking to get the right person in to the team ASAP

Hours: 42hrs per week, 2 days 6am - 6pm, 2 nights 6pm - 6am, 4 days off

Salary: £10.90 per hour

What is in it for you?

A competitive salary

A friendly and supportive team

Training, career development & progression

Overtime opportunities

A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.

Free on-site parking

Main Duties

Life and property alarm response and emergency service engagement.

Managing high levels of incoming and outgoing telephone calls to both clients and branches.

Utilise software to ensure the required monitoring and compliance standards are met.

Work as part of a monitoring team liaising with different branches nationally.

Follow correct procedures for incident reporting and real time monitoring.

Work as part of a team, communicating effectively with team members and others.

To carry out work in a safe and diligent manner and comply with all Health & Safety policies and procedures.

To undertake additional duties in line with management requests as required.

Comply with IS) 27001 standards and procedures.

Meeting individually set KPIs.

Stay current with system information, changes, and updates.

What we are looking for

Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.

Ability to work in a fast-paced environment.

Ability to manage workload to meet team deadlines.

A willingness to learn and develop and show high level of commitment and professionalism.

Must have knowledge of Microsoft Office, Outlook, Word, Excel, and PowerPoint.

Desired experience

Alarm receiving centre

Retail

Call centre

Customer service

Essential

Applicants must have a 5-year checkable history.

You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.