Total 34 Customer Service job vacancies in Preston, PR2 9GA

Company: Service Care Solutions
Trust: Lancashire & South Cumbria NHS Foundation Trust
Location: Minerva Health Centre, Lowthorpe Road, PR1 6SB

Position: Community Dietician
Specialisation: Nutrition

Shift Pattern: 2-3 days per week
Pay Rate: Day £27ph

About Us: Service Care Solutions is a leading healthcare recruitment agency specialising in connecting dedicated healthcare professionals with enriching opportunities.

Responsibilities:

• Providing dietetic assessment, advice and care planning to community patients,
• Working alongside other health professionals to provide a MDT approach to the care of vulnerable elderly patients with nutritional needs.
• Work with HEF patients to ensure their care is safe and effective

Qualifications and Requirements:

• Hold a registration with HCPC
• Fully enhanced valid DBS
• Dietry expereicne required.

Benefits:

• Weekly pay
• Free training
• Fully enhanced DBS check provided free of charge.
• Competitive pay rates
• Exceptional referral bonuses
• Specialist consultants offering single point of contact.

Rate Breakdown
£27ph LTD | £24.29 PAYE Inclusive | £21.68 Exclusive

We offer a £250 bonus for starting a contract with SCS.

Furthermore, if you know anyone looking for work and you refer them across, we offer a £250 referral bonus per person.

If this role is of interest to you, please respond to this advert with an up-to-date copy of your CV, contacting Chloe on 01772 208963 or chloe.akeroyd@servicecare.org.uk

Exciting opportunities has arisen for Learning Disability Nurses to join the Children’s Learning Disability Team in Central based in Leyland/Preston and West Lancashire team based in Skelmersdale.







The Learning Disability Community Service strives to provide forward thinking high quality services, working in partnership with other agencies. In addition to working with people with learning disabilities and their families we have a strong commitment to health promotion through service development and training initiatives.

We are committed to helping our staff develop and you will be part of an enthusiastic and experienced team.

We are looking for a registered nurse with an up to date knowledge of health policy for people with learning disabilities.

Adaptability, good communication skills and self –motivation are essential.



Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

For more information please visit our website via Lancashire & South Cumbria NHS FT







Please see attached the job description and person specification for more information about this role


This advert closes on Tuesday 26 Nov 2024

Team Leader - Underwriting Support

Based in Fulwood, Preston

£29,000 per year

Monday-Friday and fully onsite

Due to continued business growth, we are looking for a customer focused, and results driven Team Leader to join our invaluable underwriting team within more2life.

This role involves managing the underwriting team who are responsible for underwriting property valuations and new applications to offer stage. As part of this role, you will be expected to ensure that all processes, policies and criteria are adhered to and that all 3rd parties receive an exceptional level of customer service at all times.

Production of MI reporting and on-going mentoring/development of the team also form part of this role. We are looking for someone to join and embrace our dynamic working environment and lead by example.

Team Leader Main duties:

• To lead a team of underwriters and underwriting support colleagues.

• Ensure that service levels are achieved on a consistent basis.

• Ensure that clearly defined processes and controls are documented and followed for all of the teams' activities.

• Continuous process improvement, searching for ways to increase the efficiency and quality of all processes and procedures.

• Support the personal performance and career development of all staff.

• Meet and exceed all team targets whilst supporting the wider targets for the business.

• To liaise with solicitors, valuers, brokers and customers to secure documentation required to make responsible lending decisions.

• To keep fully up to date and conversant with lending criteria, products and special schemes.

• To develop and maintain business relationships with key partners.

• To underwrite new business in line with more2life policies.

Skills and experience we look for in a Team Leader:

• Experience of managing or leading a team within a call centre or office environment

• Committed to quality; highly compliant.

• Attention to detail.

• Proactive and confident.

• Highly motivated, accurate, methodical and able to prioritise effectively.

• Outstanding written and verbal communication skills.

• Excellent interpersonal skills.

• Strong sense of responsibility and urgency to deliver results.

• Flexible, approachable and have a positive attitude.

• We seek experience of working in a fast-paced working environment where accuracy is essential. Previous experience of mortgage processing or a similar environment is highly advantageous.

We believe that helping people unlock a better retirement starts with helping everyone in our organisation unlock their true potential, and thrive. To do that, we're mindful of staying true to the values that make us who we are, and proud of what we do.

Ambitious - to break ground to help our customers enjoy a better retirement.
Supportive - relationships are key to everything we do.
Personal - going above and beyond to offer exceptional service.
Integrity - honest, true and transparent in all of our relationships.
Responsive - whatever the challenge we'll deliver the right result.
Expert - experts in our field, our thirst for knowledge never stops

23 days holiday plus bank holidays

Annual well being day

1 charity day per year

Tier 1 pension (5% employee and 8% employer)

Simply Health

Life Assurance

Please see Job Description and Person Specification attached to this vacancy for the full responsibilities of this role

Description:
We are seeking a dedicated and experienced Qualified Social Worker to join our Duty and Assessment Team in Preston and South Ribble. This is an exciting opportunity to be part of Lancashire's progressive and innovative Children's Services. We are committed to providing a supportive environment where you can make a positive impact on the lives of children and young people. Our service embraces strength-based approaches and is currently embedding a family safeguarding model of practice.

Responsibilities:

• Conducting assessments and gathering crucial information to determine the best course of action for children and families.
• Working collaboratively with families, partner agencies, and other professionals to ensure the safety and well-being of children.
• Managing a manageable caseload of 15-22 cases, depending on the function you are working in.
• Maintaining accurate records and preparing reports for child protection cases.
• Providing timely interventions and support to children and families in crisis situations.
• Contributing to team meetings and participating in training and development opportunities.

Requirements:

• Qualified Social Worker with a minimum of 12 months of experience in a similar role.
• Strong understanding of safeguarding procedures and child protection legislation.
• Ability to manage caseloads effectively while maintaining high standards of care.
• Excellent communication and interpersonal skills.
• A proactive and flexible approach to work, with the ability to work both independently and as part of a team.

How to Apply:

If you are interested, please call Chris Richardson on 01772 208964 or email me your CV - Christopher.richardson@servicecare.org.uk

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £350.

The benefits of working with SCS:

• A specialist dedicated Social Work consultant offering single point of contact.
• Exceptional referral bonuses - £350 per referral placed in to work!
• An extensive & exclusive range of Social Work vacancies across the UK
• Nationwide provider Social Work staff to over 200 local authorities.
• Payroll service twice a week.
• Ltd and PAYE payment options available.
• Annual training budget of up to £250 and continued online CPD training.
• Excellent Annual Loyalty schemes / bonuses.
• DBS disclosures provided via fast-track online services free of charge.

Are you looking to start an exciting and rewarding career as a Nursing Associate and have a passion for delivering high-quality care within an Inpatient Mental Health service?
We are running our 16th cohort of Trainee Nursing Associate Apprentices, working in partnership The University of Central Lancashire (UCLAN) / The University of Cumbria.

These posts are apprenticeship posts commencing on the March 2025 cohort, which will see you develop to a NMC registered Nursing Associate, completing a 2 year foundation degree training programme. The course is fully funded.

Internal candidates, will be on a2 year Trust Secondment contract
External Candidates will be a2 year fixed term contract.

We are hoping to be able to offer posts in a range of Mental Health inpatient services across LSCFT, therefore please indicate in your supporting information your preference in terms of our Mental Health inpatient services as per below;

The Harbour Mental Health Inpatient Wards, Blackpool
Royal Blackburn Mental Health Inpatient Wards, Blackburn
Woodview Mental Health Impatient Wards, Whalley
Wesham Rehabilitation Centre, Wesham, Preston
Skylark Centre, Royal Preston Hospital, Preston

Interviews will hold on 13th December 2024

As a trainee you will be based within clinical practice for the duration of the programme and will have study leave to attend University. You will rotate through different services within your speciality / service area (where applicable) and undertake block placements outside of your normal place of work, to gain a breadth of experience and skills.

Some travel is required so you must either be a car driver or be prepared to access public transport when on placement. You could be expected to travel up to 90 minutes each way to placement and work shifts and weekends.

You will need to demonstrate an understanding of healthcare and the role of a Nursing Associate and show evidence of being an effective communicator with the people you care for, their families and carers, as well as your colleagues and superiors.

You will need to be prepared to work hard and undertake study in your own time, while on the programme; learning the fundamentals of exceptional care and developing your depth of knowledge around important aspects of both physical and mental health. In addition you will be taught many clinical skills which will be required when you become a registered Nursing Associate.

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

For more information, please visit our website via Lancashire & South Cumbria NHS FT.

In order to apply for the course you will need to have:

1) Maths and English (See acceptable qualifications below)
2) 48 UCAS Points
3) 12 months health care experience

The entry criteria for the course are the following qualifications:

Maths & English at:
• GCSE English and Maths (grade C or 4 and above) (English Literature is not accepted by the University of Cumbria)
• Level 2 Functional skills Maths
• Level 2 Functional skills English
• Key Skills Level 2 application of number or numeracy (Pass)
• Key Skills Level 2 Communication (Pass)
• CSE (Grade 1) Maths
• CSE (Grade 1) English
• Level 2 certificates (Grade C or 4 and above)
• Core maths level 3 (Grade E or above)
• Pre U Certificate (P3 or above)
• Freestanding Mathematics - Foundations of Advanced Mathematics (Grade C)

If you do not have maths and English or original certificates, you will either not be shortlisted and/or you will not be offered an interview. These will be requested and validated, prior to receiving an interview slot.

48 UCAS Points:
Have 48 UCAS points such as:
• A-Levels
• Diploma
• Foundation degree / Degree
• Level 4 NVQ
• BTEC (Dependant on the level)
If you do not have the above our Universities will accept the following qualifications with 12 months health care experience:
• NVQ Level 3 + 12 months care experience
• NVQ Level 2 + 12 months care experience (UCLAN only)
• Care Certificate + 12 months care experience (UCLAN only)

YOU MUST HAVE THE ORIGINAL CERTIFICATES.
You must have the Original certificates for Maths, English and any qualifications needed to meet the entry requirements. Transcripts will not be accepted.

You must also clearly put Maths, English and other qualifications, with your type/level of qualification, grade and date achieved, on you application form in order to be shortlisted.

All current apprenticeships must be completed in full, including your end point assessment, to enrol onto this Trainee Nursing Associate apprenticeship.

For internal candidates – you will need to have agreement from your manager to apply for this post, which will be verified if successful. As you will be on a Trust secondment contract, in the event of needing to withdraw from the programme.

On successful completion of the course you will be placed into a permanent band 4 Nursing Associate role within the Trust, however this may not be in your current work place.

During training you will be paid a Band 3 and there will be an expectation to work 37.5 hours.

If successful in securing a place on the course you WILL NOT be eligible for student finance.

Please be advised if you are a ‘Non-UK National’ applicant you must meet the eligibility criteria and fulfil the settlement requirements of the apprenticeship course funding. Your settlement status will need to be verified as eligible for funding by the relevant apprenticeship provider in order for you to formally enrol on the course.

The training provider will require evidence of:

• Full time residency in the UK for 3 consecutive years or more prior to the course start date (unless otherwise exempt from this rule – for example you hold refugee status – use the link below to see full list of exemptions).
• Residency to live and work in the UK for at least 1 year from the apprenticeship start date and must cover the entire course duration including the EPA period.

We advise that you check the https://www.gov.uk/guidance/apprenticeship-funding-rules-for-employer-providers/annex-a-eligibility-criteria-who-we-fund for more details on your visa’s eligibility to undertake an apprenticeship course prior to applying.

Those with previous NHS service may be eligible for provision of basic pay preservation as outlined in the NHS Terms and Conditions of Service (TCS) Handbook. Eligibility will be assessed on an individual basis. Further information on eligibility and terms can be found on the following link - Apprenticeship pay guidance and FAQs | NHS Employers

Please see the job description and person specification attached for more details on this role.


This advert closes on Friday 22 Nov 2024

Are you looking to start an exciting and rewarding career as a Nursing Associate and have a passion for delivering high-quality care within the Learning Disability service?

We are running our 16th cohort of Trainee Nursing Associate Apprentices, working in partnership The University of Central Lancashire (UCLAN) / The University of Cumbria.

These posts are apprenticeship posts commencing on the March 2025 cohort, which will see you develop to a NMC registered Nursing Associate, completing a 2 year foundation degree training programme. The course is fully funded.

Internal candidates,will be on a 2 year Trust Secondment contract
External Candidateswill be on a 2 year fixed term contract.

We have 2 posts within the Learning Disability Inpatient Services based at Water Meadow View, Guild Lodge, Whittingham, Preston, PR3 2JH

To note these posts will commence in March 2025 at the Whalley site (Ravens Wood, Mitton Road Whalley, Clitheroe, Lancashire, BB7 9PE), to then transfer to the Guild Site when this unit opens Autumn 2026).

As a trainee you will be based within clinical practice for the duration of the programme and will have study leave to attend University. You will rotate through different services within your speciality / service area (where applicable) and undertake block placements outside of your normal place of work, to gain a breadth of experience and skills.

Some travel is required so you must either be a car driver or be prepared to access public transport when on placement. You could be expected to travel up to 90 minutes each way to placement and work shifts and weekends.

You will need to demonstrate an understanding of healthcare and the role of a Nursing Associate and show evidence of being an effective communicator with the people you care for, their families and carers, as well as your colleagues and superiors.

You will need to be prepared to work hard and undertake study in your own time, while on the programme; learning the fundamentals of exceptional care and developing your depth of knowledge around important aspects of both physical and mental health. In addition you will be taught many clinical skills which will be required when you become a registered Nursing Associate.

Interviews will hold on 13th December 2024

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

For more information, please visit our website via Lancashire & South Cumbria NHS FT.

In order to apply for the course you will need to have:

1) Maths and English (See acceptable qualifications below)
2) 48 UCAS Points
3) 12 months health care experience

The entry criteria for the course are the following qualifications:

Maths & English at:
• GCSE English and Maths (grade C or 4 and above) (English Literature is not accepted by the University of Cumbria)
• Level 2 Functional skills Maths
• Level 2 Functional skills English
• Key Skills Level 2 application of number or numeracy (Pass)
• Key Skills Level 2 Communication (Pass)
• CSE (Grade 1) Maths
• CSE (Grade 1) English
• Level 2 certificates (Grade C or 4 and above)
• Core maths level 3 (Grade E or above)
• Pre U Certificate (P3 or above)
• Freestanding Mathematics - Foundations of Advanced Mathematics (Grade C)

If you do not have maths and English or original certificates, you will either not be shortlisted and/or you will not be offered an interview. These will be requested and validated, prior to receiving an interview slot.

48 UCAS Points:
Have 48 UCAS points such as:
• A-Levels
• Diploma
• Foundation degree / Degree
• Level 4 NVQ
• BTEC (Dependant on the level)
If you do not have the above our Universities will accept the following qualifications with 12 months health care experience:
• NVQ Level 3 + 12 months care experience
• NVQ Level 2 + 12 months care experience (UCLAN only)
• Care Certificate + 12 months care experience (UCLAN only)

YOU MUST HAVE THE ORIGINAL CERTIFICATES.
You must have the Original certificates for Maths, English and any qualifications needed to meet the entry requirements. Transcripts will not be accepted.

You must also clearly put Maths, English and other qualifications, with your type/level of qualification, grade and date achieved, on you application form in order to be shortlisted.

All current apprenticeships must be completed in full, including your end point assessment, to enrol onto this Trainee Nursing Associate apprenticeship.

For internal candidates – you will need to have agreement from your manager to apply for this post, which will be verified if successful. As you will be on a Trust secondment contract, in the event of needing to withdraw from the programme.

On succesful completion of the course you will be placed into a permanent band 4 Nursing Associate role within the Trust, however this may not be in your current work place.

During training you will be paid a Band 3 and there will be an expectation to work 37.5 hours.

If successful in securing a place on the course you WILL NOT be eligible for student finance.

Please be advised if you are a ‘Non-UK National’ applicant you must meet the eligibility criteria and fulfil the settlement requirements of the apprenticeship course funding. Your settlement status will need to be verified as eligible for funding by the relevant apprenticeship provider in order for you to formally enrol on the course.

The training provider will require evidence of:

• Full time residency in the UK for 3 consecutive years or more prior to the course start date (unless otherwise exempt from this rule – for example you hold refugee status – use the link below to see full list of exemptions).
• Residency to live and work in the UK for at least 1 year from the apprenticeship start date and must cover the entire course duration including the EPA period.

We advise that you check the https://www.gov.uk/guidance/apprenticeship-funding-rules-for-employer-providers/annex-a-eligibility-criteria-who-we-fund for more details on your visa’s eligibility to undertake an apprenticeship course prior to applying.

Those with previous NHS service may be eligible for provision of basic pay preservation as outlined in the NHS Terms and Conditions of Service (TCS) Handbook. Eligibility will be assessed on an individual basis. Further information on eligibility and terms can be found on the following link - Apprenticeship pay guidance and FAQs | NHS Employers

Please see the job description and person specification attached for more details on this role.


This advert closes on Friday 22 Nov 2024

Support Worker Preston - £12.00 ph

Typical Shifts are: Monday - Sunday 8am-3pm, 3pm-10pm, nights when required

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We’re on the hunt for genuinely caring, hands-on Support Workers with a passion for enhancing the quality of life of the people we support. As a support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

Our specialist supported living service in Preston is a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care, encouraging them to access their local communities, socialising and doing lots of activities. One day you could be out with the people we support shopping in town or bowling, the next you could be unwinding with them watching films or going to the cinema.

This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.

We’re interested in our Support Workers having both the right experience and the right values. This is why at this service our Support Workers should be resilient, flexible and composed in their approach, have experience with following Positive Behaviour Support plans and reflective practice as well as experience working with individuals with autism, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

You don’t need to have experience to be a fantastic Support Worker, what you need is a passion for enhancing the quality of life for the people we support, a desire to learn and a genuine caring attitude.

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Job Summary: Receive, assist and navigate patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Network Administrator – Specialist Network
Guild Lodge
Band 3 AfC – 37.5 Hrs Fixed Term Contract until 15/7/25


An opportunity has arisen to join the specialist network as a Network Administrator to support the Specialist Network. The Post Holder will provide a comprehensive administrative service to the Specialist Network.

The Network Administrator will co-ordinate their activities with other members of the team to ensure an efficient and confidential service is provided to the wider Senior Leadership Team.



Lancashire & South Cumbria NHS Foundation Trust is a Community and Mental Health Trust whose services include mental health and substance misuse services to the residents of Lancashire and South Cumbria. The Trust also provides low and medium secure care and forensic services.
Lancashire & South Cumbria NHS Foundation Trust is a great place to work and has a sound future as a leading provider of excellent mental health and substance misuse services. The Trust invests in its staff and seeks to provide them with opportunities for training and personal development.
Guild Lodge hospital site is situated in beautiful rural area, yet close to motorway links from all directions of travel
The hospital site offers:
• Free staff parking
• Onsite restaurant facilities
• Access to newly built housing area with local school

Our staff receive:

• Full induction and support for those new to the services
• Access to salary sacrifice schemes for cars, electronics etc.
• Interviewer information pack
• Excellent support and Wellbeing services
• Superb external training and development opportunities
• Opportunities to develop leadership skills across differing care environments
• Talent Management Programme



Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.
The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.
Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.
For more information please visit our website via Lancashire & South Cumbria NHS FT





Please see attached the job description and person specification for more information about this role

Please note: This post is subject to an enhanced DBS Clearance.

If you are not invited to interview within 3 weeks of the closing date, then please assume that on this occasion you have been unsuccessful, as it is not possible to contact all unsuccessful candidates. It is important that applicants log in to the website and check their NHS Jobs account on a regular basis to read and respond to any emails they may have received.


This advert closes on Monday 25 Nov 2024

Join our Customer Service Team!

Pay - £11.44 per hour and after 12 weeks this will rise to £12.30 per hour.

• The role is full-time (37.5 hours per week).
• This role is office-based role in West Strand Business Park in Preston, PR1 8UY

We are looking for a positive, flexible, and customer-focused individual to join our busy call centre as a Customer Service Advisor supporting on the TFC campaign. Tax-Free Childcare (TFC) is a scheme for Government support towards the cost of childcare for working families. In this role you would be supporting families and making a difference by helping them.

In this role, you will be responsible for providing excellent customer service to our customers, resolving their queries in a timely and efficient manner. You will also be responsible for working with other team members to ensure that we meet our customer service goals.

The role is full-time (37.5 hours per week). Monday - Friday 8am - 6pm. 37.5-hour week

What we offer:

As a valued employee of the Manpower, you'll have access to a range of amazing benefits;

• We offer a pre-12-week arrangement of 25 days annual leave per annum, which will increase to 33 days post 12 week arrangement.
• Staff discounts (range of lifestyle goods and services)
• Pension contribution
• Personal Accident Insurance
• Eye care vouchers
• Referral Schemes
• Save-As-You-Earn-Scheme
• MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal)

What we are looking for:

Ideally you will have worked in a customer service role before, but if this is your first role or a career change don't worry as we provide all the training and support, you'll need.

At a minimum you should have:

• A positive attitude and a can-do spirit
• Flexibility and the ability to adapt to new situations
• Excellent communication skills, both written and verbal
• The ability to work independently and as part of a team
• A passion for providing excellent customer service

If you love helping people and are looking for a challenging and rewarding career, we would love to hear from you!

Apply now!

Hours:

This is a permanent opportunity working full time, 36 hours per week to support branch opening hours Monday to Saturday.

Salary:

£22,900 Per Annum

Closing Date:

Tue, 19 Nov 2024

We are recruiting for a Customer Consultant at our Preston Branch.

You have the opportunity to join our team and become one of the faces of Skipton Building Society. We are also interested in who you are as a person. Why? Because our membership is made up of many different kinds of people and we want our employees to be just as diverse.

Our purpose is to help more people have a home, help people save for life ahead and support long term financial wellbeing.

You will be engaging in conversations to find out our customers’ needs, providing information to customers about our full savings range, products and services that we offer. By really listening to and getting to know our customers you will help them to review their circumstances and what their goals are, whether that be financial, family, retirement, peace of mind or even a new home and through this proactively identify the most appropriate products to suit their needs, all the while providing a straightforward, helpful service that lets your enthusiasm shine through.

Together, you can help us build a better Society

Who Are We?

Not just another building society. Not just another job.

We are the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We do not have shareholders; we are owned by our members.

Our colleagues say Skipton Building Society is a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.

Whatever your background, and whatever your goals, we will help you take the next step towards a better future.

Branch Life

Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via the telephone and our contact centre. We can support all our customers calls from our branches via our telephony system. So, whether you are promoting a new product or resolving a problem, you will always place our customers’ needs at the heart of everything you do and provide a first-class service every time.

For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals.

What Is In It For You?

• Annual discretionary bonus scheme: on average our Customer Consultants received an on-target bonus of 8% dependent on personal and company performance.

• 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days after 5 years.

• Holiday trading scheme allowing the ability to buy and sell additional annual leave days

• Generous employer pension contributions – up to 10% per annum dependent on employee selection

• Access to the Lifeworks, via telephone or online 24/7. Giving free access to wellbeing apps, including Employee Assistance Programme and online employee discount platform including retailers, entertainment, eating out and travel.

• There are always initiatives to get involved with charities with two paid volunteering days for you to use each year.

What Will You Be Doing?

• Engaging, understanding and identifying customer needs through asking great questions, listening to customers specific circumstances and tailoring the relevant solution to their needs whilst ensuring the right outcome for the customer and the society.

• Acting as the first point of contact for customers in branch and over the phone with enthusiasm and a desire to help our customers.

• Proactively contacting our customers over the phone to identify and discuss their needs.

• Educate each customer on a range of products and services as well as the different communication channels they can utilise to engage with us directly.

• Use internal systems to ensure that a customer’s records are accurately maintained and are up to date, whilst ensuring vulnerable customers are identified and supported appropriately.

• Adhere to and understand the appropriate policies, standards, controls and limits of authority applicable to your role, supported by training, coaching and appropriate communication.

What Do We Need From You?

• Passion about delivering exceptional customer service

• Enjoy meeting new people and engaging in purposeful conversation

• Work well with others, with a ‘one-team’ mindset across multiple channels.

• Have excellent communication, engagement and listening skills

• React fast when the day gets busy and handle a wide variety of different customers – with excellent time management

• Are able to deliver outstanding customer service either from a face to face or a telephony background

• Are open to a broad range of activities even if outside of standard expectations

• Are able to grow, adapt and change accommodating business needs and priorities

UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE TO EVERY LIFE We have an exciting opportunity for a Mental Health Nurse to join our Inpatient Mental Health team at HMP Present, a category B Prison located in Preston. HMP Preston is a remand male prison age from 18 + and a capacity of 680. The Mental Health Nurse will be based in the 18 bedded unit based as a prison environment. Hours Monday - Sunday 37.5 hour s per week, shifts are: 7.30am - 6pm and 7.30am - 8.30pm Salary This position is full time, youll receive an annual salary between £42094 to £48674 per annum FTE - depending on experience. How will we support you? Bespoke induction, including our Introducing Health in Justice training course Competency framework Regional and national career development opportunities Our bespoke Learning Management System to address your learning needs Support from the wider team Candidates are required to have a Legal right to work in the UK on a permanent basis and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.

Head of IT Service Management Preston(Warton)Hybrid working £75k-£85k+ Excellent Benefits

My client are a multinational aerospace, defence and information security company.

What you'll be doing:

• Define and implement a comprehensive IT service management strategy aligned with business goals
• Lead and manage a team of service management professionals, including service desk, incident, problem, service design, and transition specialists
• Oversee service operations, ensuring efficient incident and problem resolution, high service availability, and user satisfaction
• Select, implement, and manage IT service management tools to optimise processes and workflows
• Drive continuous improvement initiatives to enhance the maturity and effectiveness of service management practices
• Establish and maintain service level agreements (SLAs) with internal and external stakeholders
• Provide expert guidance and recommendations on service management best practices to product teams as they design, build, and implement new or updated products to the IT environment

Your skills and experiences:

• Proven experience in IT service management, ideally with a recognised certification (ITIL, ITSM, SIAM)
• Knowledge of industry best practices and emerging technologies in IT service management
• Strategic thinking: Aligning IT service management with business goals
• Leadership: Building and motivating a high-performing service management team
• IT Service Management (ITSM) and Service Integration and Management (SIAM) knowledge
• Deep understanding of frameworks like ITIL and ITSM best practices
• IT and business stakeholders engagement and management

For an immediate interview please send your cv to Peter Bibby on the email address below...

Preston East Community Mental Health Team (CMHT) are looking to recruit a Band 6 Deputy Team Leader to our busy and friendly team. The applicant must to be registered with a relevant professional body. This is a permanent 37.5 hour contract. This post is suitable for registered Mental Health Nurses, Social Workers and Occupational Therapists

The team are based at West Strand House in the centre of Preston, and serves a vibrant and diverse population. It is an established team with a friendly and supportive culture with a visible and supportive leadership team who are committed to clinical supervision and professional development of all staff.

This is an interesting and rewarding role in a busy service. Ideally, you will have current or previous experience in a community setting and be able to work effectively in a multi professional context. You should have a collaborative and enthusiastic approach as well as passion and commitment in developing and promoting recovery based approaches for adults with complex mental health needs

The main job role is to perform duties as a keyworker. As a keyworker you will manage a caseload of service users with a range of complex mental health needs. You will develop Dialog+ care plans and deliver evidence based interventions and treatments to patients alongside managing risks in the community. The post requires that you are a good communicator, and are able to adopt a flexible, adaptable and proactive approach to your work.

Part of your role will require you to undertake the role of team duty worker. This role involves managing unplanned patient work within the team, responding to escalation of risk/crisis situations and may also include assessing of new referrals.

There is an expectation that the successful candidate will take on some leadership activities such as contributing to the learning and development of junior team members taking a lead on/or contributing to projects identified by the leadership team.

In return you will benefit from encouragement to continue to develop your own specialist knowledge and competence. Your development will be guided using clinical supervision, management supervision, Team/Peer support, internal and external training opportunities and the Trust’s appraisal process.

For further information or to arrange an informal visit, please contact: Phil Robinson. Team Manager, Preston East CMHT on 01772 401275 or philip.robinson@lscft.nhs.uk

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

For more information please visit our website via Lancashire & South Cumbria NHS FT

Please see attached the job description and person specification for more information about this role.


This advert closes on Wednesday 20 Nov 2024