Total 59 Manager level Customer Service job vacancies in The Grove, Ings Lane Waltham Grimsby, DN37 0HB

This position has job functions that must be executed within specific geographic locations. The official duty station is a federal facility, leased space, or an alternative worksite (typically the employee’s home) within the specified geographic area. Although you must reside and perform the job functions in the specific geographic location, it will not require you to report to the agency worksite on a regular and recurring basis.

Starting at $103,409 Per Year (GS 13)

Registered Care Home Manager - Required for Castor Lodge Care Home located in the village of Castor near Peterborough PE5 7BD - Part of the Country Court Family
Salary: £70,000 + Bonus (up to 10% per annum) & excellent benefits Are you an experienced registered care home manager who has a passion for high quality care?
Castor Lodge located in the village of Castor near Peterborough provides a warm welcome as soon as you set foot through the door. The home has been designed for residents living with dementia in mind and incorporates themed areas to facilitate meaningful activities for residents including its own pub, hairdressing salon and nail spa, corner shop and café bistro not to mention the beautiful outdoor spaces, for relaxation
Country Court Care are one the fastest growing Award Winning, 5* care providers and we are passionate about providing the very best care to our residents. We are proud to be a family run business that has grown over the years to a family of over 2,800 employees and 40+ nursing and residential care homes. Our philosophy is ‘our residents and their families are at the heart of everything we do’.
The Registered Care Home Manager Role:
Our Registered Home Manager role is like no other… Its challenging and busy but also amazingly rewarding!
As a Registered Manager, you will be responsible for ensuring the very best person-centred care service is provided to our residents whilst promoting their interests and understanding their needs.

Effectively manage your staff, providing information, guidance and on-going supervision and support, recruiting new staff and continually develop and encourage your team.
Working with your Area Manager you will continually ensure that Country Court’s business objectives and the CQC compliance criteria are met, by cultivating good working relationships with all your stakeholders and actively work in a Collaborative way to ensure our service and care levels are outstanding.
You will have full commercial control and work closely with the Customer Relations Team to ensure that optimum occupancy is maintained in your home by creative marketing strategies ensuring cost control over fees and staffing.
Using various systems you will be submitting regular management Information reporting on all aspects of the homes, from occupancy levels, fees, budget controls and staffing.
You will also be working closely with the Hospitality and Maintenance teams to ensure the best standards in the homes environment, including food presentation standards, housekeeping standards and the care and maintenance of residents' clothing and building.

About You:
As well as sharing our values of passion, compassion, and caring nature you will also have the following:

Be no stranger to a busy, challenging Care Home Management role with at least 3 years’ experience as a Registered Care Home Manager with CQC
Experience and knowledge of working in dementia care
Have a proven track record in management and delivery of high-quality care within a residential setting and financial management planning.
Proven experience of managing a care team, encouraging, leading and motivating others.
Strong understanding of safeguarding, compliance and care inspectorate.
Passionate, driven, confident and resilient Leader
Have excellent communication skills with a natural ability to lead, motivate and inspire your team

And in return you’ll get!
You will be joining a family business and working alongside a real team-spirited group of people. You will also benefit from our generous range of benefits which include:

30 days holiday (FTE) (including bank holidays) with the ability to increase up to 35 days per year based on service, increasing each year
Exciting opportunities for career progression (and we have lots of staff who can tell you about their progression!)
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications
Annual Company and Personal Performance based Bonus Scheme*
Pension contributions
Paid for DBS Check
An excellent range of discounts for restaurants, shops, cinemas, days out and more!
Annual Staff Awards Programme across all our Homes celebrating our great staff

Apply Now: If you have the unique qualities and share the values required for this exciting role and want to work with an organisation that provides the type of care you’d expect for your loved ones.

We are looking to recruit a professional and experienced Project Manager to join our long running Housing Related support service in North East Lincolnshire. Working alongside a team of support workers, and the Mental Health Operations Manager, you will ensure the service provides flexible and bespoke, outcome-focused support packages to vulnerable single people, couples and families and expectant mothers over the age of sixteen to maintain their accommodation independently or who require HRS to access accommodation.

You will offer support the Operations Manager to line manage a staff team to ensure that they are working to meet service user goals and aspirations. You will also undertake a range of holistic assessments. You will work in a strengths based way to understand service user needs, and risk, creating support plans and accurate records on our ECCO system.

You will have an eye for quality and a high level of empathy. You will promote a positive culture in our service and work to ensure that our service users meet their potential.




Vacancy Reference Number: 71870

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number




Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Leave and company paid enhanced DBS.




We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.




We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme.

• Senior project manager with responsibility for overall project management of prospectus level or equally complex or precedent setting projects. Leads the development of the most major, politically sensitive and complex project plans including methodology, resource requirements, timelines, priorities and budget impact. Directs and performs budget planning. Establishes evaluation criteria and measurements to assess projects. Prepares timelines for project completion, implementing a system for review, control, and reporting on project status.
• Ensures that projects delivered meet agreed to customer requirements. Manages all aspects of the of the project's finances. Ensures the latest trends and state of the art technologies in facility design, construction, alterations, space management, contracting, negotiations, and knowledge management are applied. Independently develops innovative solutions to address unanticipated project complications.
• Ensures the completion of project documents and makes certain they are uploaded into all necessary systems of record in order to track established performance metrics and historical trends. Conducts and documents lessons learned analysis.
• Negotiates and coordinates project plans, budget objectives and schedules with customer agencies to establish and/or manage customer expectations. Informs customer officials of project status and any requirements for additional agency initiated action.
• Works with stakeholders and key leadership in various Federal agencies, State and local governments, non-profits, community organizations, special interest groups, and environmentalists. Maintains and/or oversees continuous contact with Federal, State and local officials, and the media (in coordination with Public Affairs) with regard to project issues and status. Briefs key leadership on costs, impact, feasibility, alternatives, issues, recommendations and status of project development and implementation.
• Leads and facilitates the efforts and expertise of a wide range of disciplines. Serves as a mentor for team members and others.
• Directs the acquisition and management of large numbers and types of contracts supporting all aspects of leasing and/or Federal construction projects. Monitors progress and evaluates performance against contract requirements.
• Prepares or assists the Contracting Officer and/or the COR in the preparation of statements of work, determinations, findings and solicitation documents.
• Negotiates the business transaction with customer agencies, including utilization rates and financial obligations; develops complex, accurate requests for funding and tracks financial obligations and expenses throughout the planning, execution and close-out of projects.

Starting at $103,409 Per Year (GS 13)

Deputy Care Home Manager Non Clinical - Required at Greenwood Court Care and Nursing Home in Chelmsford, CM2 7TL , Part of The Country Court Family
Hours: 41.5 Hours per week, working weekends on rota (3 x 11.5 hrs shifts and 1 x 7 hrs supernumerary)
Greenwood Court Care and Nursing Home in Chelmsford is a welcoming and homely environment for those with a variety of needs and consists of 64 bedrooms. The manager & our friendly and compassionate care team are dedicated to our residents, providing personal, dignified care that ensures our home is exactly that – a home
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
ABOUT THE DEPUTY MANAGER ROLE
Within your role as the Deputy Care Manager you can really make a difference to our residents’ lives. Here are some of the responsibilities:

Responsible for monitoring standards of care delivered by qualified and unqualified care staff..
Prepare the staff duty rota to ensure appropriate staffing levels at all times.
Responsible for monitoring the wellbeing of each resident, being aware of any change impacting on care and care plans, ensuring that new needs are met, and written records are amended to reflect any variation.
Act as a focal point for contact with residents, their relatives and visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are acted upon and concerns or complaints are promptly investigated and dealt with appropriately.
Liaise with the Home Manager across the range of operational activity to be able to assume responsibility for managing the Home during the manager’s scheduled and unscheduled absences.
Contribute fully to team working, responding positively to colleagues and action all reasonable work instructions promptly.

Please note: This is not intended as an exhaustive description of duties and you will be required to cover some shifts on the floor as required night or day.
ABOUT YOU
You will support the Home Manager across all aspects of Home Management, providing a safe, caring, stimulating and homely environment for residents and their visitors, so we would love to hear from those who really do want to make a difference to people’s lives:

You will already be a Deputy Manager or have at least 2 years’ experience as a Team Leader in Care
Have strong leadership skills & are highly motivated
Able to engage well with the residents and their families
Have strong written & verbal communication skills
Experience of working with people with Dementia
NVQ Level 3 in Health & Social care
Have an NVQ Level 5 is a great advantage or be willing to work towards this.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to the Blue Light Discount Card.
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Deputy Care Home Manager role sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.We are no longer accepting applications for sponsorship.

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

Registered Care Home Manager - Required for Castor Lodge Care Home located in the village of Castor near Peterborough PE5 7BD - Part of the Country Court Family
Salary: £70,000 + Bonus (up to 10% per annum) & excellent benefits Are you an experienced registered care home manager who has a passion for high quality care?
Castor Lodge located in the village of Castor near Peterborough provides a warm welcome as soon as you set foot through the door. The home has been designed for residents living with dementia in mind and incorporates themed areas to facilitate meaningful activities for residents including its own pub, hairdressing salon and nail spa, corner shop and café bistro not to mention the beautiful outdoor spaces, for relaxation
Country Court Care are one the fastest growing Award Winning, 5* care providers and we are passionate about providing the very best care to our residents. We are proud to be a family run business that has grown over the years to a family of over 2,800 employees and 40+ nursing and residential care homes. Our philosophy is ‘our residents and their families are at the heart of everything we do’.
The Registered Care Home Manager Role:
Our Registered Home Manager role is like no other… Its challenging and busy but also amazingly rewarding!
As a Registered Manager, you will be responsible for ensuring the very best person-centred care service is provided to our residents whilst promoting their interests and understanding their needs.
You will effectively manage your staff, providing information, guidance and on-going supervision and support, recruiting and onboarding new staff and continually develop and encourage your team.
Working with your Area Manager you will continually ensure that Country Court’s business objectives and the Care Quality Commission compliance criteria are met, by cultivating good working relationships with all your stakeholders and actively work in a Collaborative way to ensure our service and care levels are outstanding.
You will have full commercial control and work closely with the Customer Relations Team to ensure that optimum occupancy is maintained in your home by creative marketing strategies ensuring cost control over fees and staffing.
Using various systems you will be submitting regular management Information reporting on all aspects of the homes, from occupancy levels, fees, budget controls and staffing.
You will also be working closely with the Hospitality and Maintenance teams to ensure the best standards in the homes environment, including food presentation standards, housekeeping standards and the care and maintenance of residents' clothing and building.
About You:
As well as sharing our values of passion, compassion, and caring nature you will also have the following:

Be no stranger to a busy, challenging Care Home Management role with at least 3 years’ experience as a Registered Care Home Manager with CQC
Experience and knowledge of working in dementia care
Have a proven track record in management and delivery of high-quality care within a residential setting and financial management planning.
Proven experience of managing a care team, encouraging, leading and motivating others.
Strong understanding of safeguarding, compliance and care inspectorate.
Passionate, driven, confident and resilient Leader
Have excellent communication skills with a natural ability to lead, motivate and inspire your team

And in return you’ll get!
You will be joining a family business and working alongside a real team-spirited group of people. You will also benefit from our generous range of benefits which include:

30 days holiday (FTE) (including bank holidays) with the ability to increase up to 35 days per year based on service, increasing each year
Exciting opportunities for career progression (and we have lots of staff who can tell you about their progression!)
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications
Annual Company and Personal Performance based Bonus Scheme*
Pension contributions
Paid for DBS Check
An excellent range of discounts for restaurants, shops, cinemas, days out and more!
Annual Staff Awards Programme across all our Homes celebrating our great staff

Apply Now: If you have the unique qualities and share the values required for this exciting role and want to work with an organisation that provides the type of care you’d expect for your loved ones.

Job Description

Registered Home Manager

Salary: Up to £50,000

We are seeking a compassionate, dedicated, and driven Registered Home Manager to oversee the daily operations of a residential care home catering to individuals with learning disabilities and autism. The ideal candidate will have a strong background in care management and a genuine passion for providing high-quality, person-centred support to residents, ensuring their well-being and fostering a nurturing environment.

To excel in this role, you will need:

• Nursing qualification and a valid UK NMC Pin
• Proven experience in a management role within a care setting, with a specific focus on supporting individuals with challenging behaviour and learning disabilities
• In-depth knowledge of relevant legislation, regulations, and best practices in care management, ensuring stringent adherence to quality standards.
• Exceptional leadership, communication, and organizational skills, vital for driving a cohesive and high-performing care team.
• A compassionate and inclusive approach to care, valuing diversity and actively promoting equality in all aspects of service delivery.

As a Registered Home Manager, you will get:

• An additional day off for your birthday
• Onsite parking
• Contributory pension scheme
• Meals provided while of shift
• Industry leading training

As the Registered Home Manager, you will be responsible for:

• Overseeing and managing all aspects of the care home, ensuring strict compliance with regulatory standards and implementing best practices.
• Leading and providing unwavering support to a team of care staff, offering guidance, comprehensive training, and mentorship to ensure the delivery of exceptional care services.
• Developing and implementing individualized care plans, tailored to the unique needs and preferences of each resident, fostering personal growth and independence.
• Maintaining open and effective communication with residents, their families, and external stakeholders to foster a positive and inclusive care environment.
• Continuously monitoring and evaluating the quality of care provided, proactively identifying areas for improvement and initiating necessary changes to enhance residents' quality of life.
• Managing the budget and resources of the care home, optimizing efficiency while upholding an unwavering standard of care.

Reference: WILL79977/MW

INDNUR

Vacancy Location: Humberston, Grimsby, DN36 4SP
Shifts: Full-time 37.5 hours per week (Monday to Sunday on a rota basis)
Pay Rate: £12.44 per hour
Sponsorship: This service does not provide support for visa sponsorships

Why come join our team?
We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay, 5.6 weeks annual leave, flexible working hours and pension.
Your birthday off with pay and there is a £300 refer a friend scheme too, plus lots of benefits and incentives- a great place to work!

We're very proud to be recognised as one of the best organisations to work in by ‘The Sunday Times Best Places to Work 2024’.

About You
We are seeking a dynamic and experienced Team Leader to join our dedicated team.

Are you a kind, passionate and resilient?
Do you want to make a real difference in your work to the people we support?
Do you have the natural flair to lead, direct and support your colleagues?

First and foremost, you will provide support and care to the amazing people we support with a wide range of complex needs such as learning disabilities, autism, ABI and mental health needs.

As a Team Leader you will demonstrate a natural ability to motivate people and create and amazing place to work.
Role Responsibilities
• Empowering the people we support to be ambitious and live fulfilled lives, supporting them to flourish in a place they call home.
• Create, organise and monitor individual care plans to ensure safe practices. You’ll ensure you understand individual needs- person-led care is at the heart of what you do.
• Provide personal care including support with health and medication needs, handling personal possessions, finances and documents, shopping.
• Lead the team of support workers whilst on shift, providing guidance and support for our colleagues, inspiring them to be the best they can be.
• Organise the team to ensure all tasks are completed. Solve problems and delegate tasks, coach the team to work in a way that demonstrates an understanding and commitment to the rights of people with complex needs.
• Manage attendance, annual leave and absences. Authorise timesheets. Plan rotas to meet service standards.
• Follow our procedures to ensure we give consistent, safe and reliable care and support.
• Assess and support your team to deliver brilliant quality every day.
• Process finances and manage medication orders.
Desirable skills and experience
RQF Level 2 or above in social care
Previous experience as a Team Leader/ Senior Support Worker within social care setting
Knowledge and commitment regarding Equal Opportunities
Knowledge of the regulatory frameworks
Confident IT user
Industry-leading recognition
Colleague Lotto – giving everyone the opportunity to win great cash prizes.
Prize winning Scratchcards aligned with values in action!
We recognise our Colleagues who go above and beyond – our ‘Heroes’ are nominated by colleagues for quarterly and annual awards.
Loyalty Scheme recognising colleagues at work anniversaries.
Social Wellbeing
Award-winning App for news and info.
Internal social media.
Team communities.
Financial Wellbeing
Discounts include high street, supermarkets, flash sales, gym memberships and more.
Blue Light discount programme, funded by us.
Salary Finance scheme for lower cost loans and to save for special occasions or rainy days.
Government mileage rates if you need to travel.
Emotional Wellbeing
• Free confidential Employee Assistance Programme with qualified counsellors
Free wellbeing App.
Practical advice covering things like consumer rights, anxiety, childcare and more.
Training and development to reach your potential
• Learning journey that grows with you to reach care worker standards
• Specialist skills training including Autism, Dementia and Mental Health
• Career pathways that include flexible apprenticeships and nationally recognised qualifications
5 more reasons to work with ivolve...

1. Our people are fabulous. We take pride and pleasure in helping others to flourish.
2. There’s a great energy across the business and a strong sense of teamwork.
3. Very few jobs have such an impact on people’s lives – we bring joy to people every day.
4. We have a proud history, we’re a big organisation of over 4,000 colleagues supporting around 1,300 people.
5. We build and nourish relationships with the people we support.

Care Home Based

Full time

We have an exciting new role for a Customer Relations Manager based at Parker Meadows care home in Fareham. As an experienced sales and business development professional who thrives on meeting & exceeding revenue targets, you will promote Parker Meadows through community relationships, events, and PR, ensuring a high level of customer service for each enquiry.



Key Responsibilities:

● Achieve targets for resident occupancy and average weekly fee.
● Promote the care home and drive enquiries through events, sponsorships, and PR.
● Communicate accurate information to prospective clients about our facilities, services, and prices.
● Monitor competitor landscape and identify market opportunities.
● Collaborate with the Home Manager and Head of Departments.
● Complete all required reports accurately and on time.
● Available for evening and weekend meetings and events as required.



What We're Looking For:

● Consultative sales approach
● Self-motivated, flexible, and enthusiastic.
● Collaborative, sharing ideas and information.
● Highly organised, managing multiple priorities.
● Customer service oriented.



Why Join Care UK?

● Dynamic, growing organisation dedicated to outstanding care.
● Supportive, inclusive team environment.
● Competitive salary and commission structure alongside a comprehensive benefits package.
● Make a meaningful impact on residents’ lives.



We are committed to recruiting diverse, talented people who share our passion for helping others. If you're ready for the next step in your career, we want to hear from you!

About Us:

Care UK is an award-winning private care company with over 150 care homes across the UK. We are committed to exceptional care for our residents, with our values of Caring, Passionate, and Teamwork at the core of all we do. Join us and help shape the future of care.

A Vacancy at West Hertfordshire Teaching Hospitals NHS Trust.


The post holder will be responsible for ensuring that contracts are in place with the Pathology Provider and external parties to support the provision of pathology service on all Trust & CCG sites whilst evaluating and drafting proposed amendments to the current contracts as required.

The post holder would need to provide management leadership in supporting the PBU’s contribution to the Clinical Divisions, Trust agenda and CCG Plan within the clinical and corporate governance frameworks of the Trust.

The pathology services include Diagnostic Haematology, Clinical Biochemistry, Histopathology, and Point of Care testing, Immunology and Phlebotomy, Virology and Microbiology services. Across the sites, these contracts are in excess of £40 million and employ over 500 staff.

• Significant management experience.
• Experience of leading on contracting and performance management.
• A minimum of 5 years’ experience in managing contracts.
• Experience in working effectively in a multi-professional environment and leading multi-disciplinary groups.
• Proven experience of working effectively across organisational boundaries.
• Research and Development management experience.
• Leading negotiations in a highly complex and sensitive commercial environment, often where information is contentious and able to use influencing skills to persuade leaders and senior staff of the benefits of proposals for change.
• Significant experience (either NHS or Independent) at a senior manager level, including previous demonstrable experience of contract monitoring and performance management.

With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us.

We are building on the success of our award-winning virtual hospital and re-imaging models of care, working ever more closely with partners and making the most of advances in digital healthcare.

Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience.
Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.

At West Herts we offer a variety of flexible working options as we recognise the importance of a good work life balance and the ability to work flexibly.

We kindly invite you to consider submitting an application.

If you have a disability or long-term health condition and should you require support or guidance please contactwestherts.recruitment@nhs.net

If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.

We reserve the right to close this advert early due to the volume of applicants.

If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.

• Significant management experience.
• Experience of leading on contracting and performance management.
• Experience in managing contracts.
• Experience in working effectively in a multi-professional environment and leading multi-disciplinary groups.
• Proven experience of working effectively across organisational boundaries.
• Research and Development management experience.
• Leading negotiations in a highly complex and sensitive commercial environment, often where information is contentious and able to use influencing skills to persuade leaders and senior staff of the benefits of proposals for change.
• Significant experience (either NHS or Independent) at a senior manager level, including previous demonstrable experience of contract monitoring and performance management.


This advert closes on Thursday 12 Sep 2024

A Vacancy at West Hertfordshire Teaching Hospitals NHS Trust.


Responsible for ensuring that contracts are in place with the Pathology Provider and external parties to support the provision of pathology service on all Trust & CCG sites whilst evaluating and drafting proposed amendments to the current contracts as required.

The post holder will be responsible for ensuring that the pathology provider delivers services that meet the requirements of HWE specialities. Whilst supporting the pathology provider, the post holder will explore potential options and develop a corporate identity that supports the business plan and meets the specific requirements of HWE pathology. The aim of the Pathology Business Unit (PBU) is to:

• Maximise the focus on pathology services;

• Maximise acceptability to the widest market;

• Maximise the opportunity to develop a unique value proposition and leadership position

The post holder is responsible for the management of the Pathology Services Agreement and Laboratory Service Agreement to supply HWE partners.

• Significant management experience
• Experience in leading contracting and performance management
• Experience working with legally binding and enforceable contracts.
• Extensive knowledge of financial reporting, analysis and budgetary management
• Highly developed theoretical and practical knowledge of two or more pathology services (Haematology, Clinical Biochemistry, Immunology, Molecular Pathology, Histopathology)
• Knowledge of Regulations and legislation relevant to Pathology and the requirements of national organisations involved with Pathology, including DOH, CPA, IBMS and Royal Colleges
• Knowledge of the impact of national NHS strategies on the future of Pathology Service delivery
• Experience working effectively in a multi-professional environment and leading multi-disciplinary groups.
• Proven experience of working effectively across organisational boundaries
• Formulate and implement long-term strategic plans for the effective development of Pathology in the Trust and beyond

With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us.

We are building on the success of our award-winning virtual hospital and re-imaging models of care, working ever more closely with partners and making the most of advances in digital healthcare.

Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience.

Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.

At West Herts we offer a variety of flexible working options as we recognise the importance of a good work life balance and the ability to work flexibly.

We kindly invite you to consider submitting an application.

If you have a disability or long-term health condition and should you require support or guidance, please contact westherts.recruitment@nhs.net

If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.

We reserve the right to close this advert early due to the volume of applicants.

If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.

This role is full-time (Monday – Friday, 09:00-17:00)
• The post holder will be required to build and maintain good working relationships with a broad range of internal and external stakeholders on all matters to do with the contracting of pathology services.
• Be a local expert on the contracting of pathology services; integrating systems and managing effective working relationships with the appropriate stakeholders.
• Develop key working relationships with the senior managers from the pathology providers and internal and external service users including clinicians from commissioners. Ensure optimum engagement securing appropriate buy in, support and understanding.
• Link with other contracting leads in the CCG and the CSUs to ensure that the commissioners’ interests are accounted for in the contract.
• Represent CCAs interests in the negotiation of contract amendments with the pathology supplier and ensure that appropriate contracts are put in place that meet customer and client needs


This advert closes on Thursday 5 Sep 2024

Significant management experience. Experience of leading on contracting and performance management. Experience in managing contracts. Experience in working effectively in a multi-professional environment and leading multi-disciplinary groups. Proven experience of working effectively across organisational boundaries. Research and Development management experience. Leading negotiations in a highly complex and sensitive commercial environment, often where information is contentious and able to use influencing skills to persuade leaders and senior staff of the benefits of proposals for change. Significant experience (either NHS or Independent) at a senior manager level, including previous demonstrable experience of contract monitoring and performance management.

This role is full-time (Monday Friday, 09:00-17:00) The post holder will be required to build and maintain good working relationships with a broad range of internal and external stakeholders on all matters to do with the contracting of pathology services. Be a local expert on the contracting of pathology services; integrating systems and managing effective working relationships with the appropriate stakeholders. Develop key working relationships with the senior managers from the pathology providers and internal and external service users including clinicians from commissioners. Ensure optimum engagement securing appropriate buy in, support and understanding. Link with other contracting leads in the CCG and the CSUs to ensure that the commissioners interests are accounted for in the contract. Represent CCAs interests in the negotiation of contract amendments with the pathology supplier and ensure that appropriate contracts are put in place that meet customer and client needs

The post holder will support the Assistant Director and, through matrix working, the Director of Adult Social Care and their teams to ensure that their workstreams of programmes are planned and managed effectively and take the lead in assisting in their successful delivery: Develop and manage the Teams service development programmes and projects, monitoring and ensuring progress, reporting risk, and issue management. Liaise with appropriate functions within the ICB and NELC, and local partnerships. Manage business returns pertinent to the work area. Develop and implement a programme of improvement for designated work areas in line with national and local strategies to ensure information is properly managed and best practice is shared across the team, Directorate, wider NHS organisations, traditional Local Authority agendas, and partnerships. Take a lead in ensuring workforce plans of commissioned providers are of sufficient quality including the coordination of training & development and recruitment activity across partnerships and networks by identifying training needs at service level, identifying and procuring relevant training provision, ensuring the delivery of the training to the target groups, and settlement of invoices accordingly. Also monitoring subsequent service improvement. Oversight and management of all aspects of the Team budgets associated with the designated work area, and contribution to the teams financial planning as part of the commissioning cycle. The above is only an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation. Key Relationships The post holder will have key relationship with the following teams, departments and organisations: Framework and non-framework Provider Organisations and Social Landlords in NEL e.g. Supported Living, Complex residential care, specialist provisions. Shared Lives developer & Provider NEL Place based Teams and HNY Mental Health collaborative. NEL Health & Care Partners and Mental Health Sector Network, including the Mental Health VCSE Alliance Preparing for Adulthood partners Co-production and engagement Core Functions Reporting to the Strategic Lead for Disabilities & Mental Health this role will lead the development, agreement, and implementation of proposals for accommodation-based care for identified individuals or cohorts of people with complex needs. They will be responsible for ensuring high quality of care is delivered to recognised quality standards, and ensuring the whole stock under their portfolio is utilised to its most effective capacity. Linking with many professionals, landlords, and providers the postholder will be in a key strategic position to address issues and complications thereby to ensure as smooth an experience for the person requiring care as possible. Management and Leadership Responsibilities Act up for the Strategic Lead where required in areas defined under their topic area/portfolio. Lead defined projects from identification through inception, design, implementation, and evaluation. Will be named lead for contract management related to provision of services under the postholders topic area/portfolio, drawing on support from finance and contract teams, and ensuring adherence to the strategies, plans, and principles of NEL Health & Care Partnership and HNY ICB, including being the responsible budget holder. Ensure effective communication to all stakeholders by: o Maintaining effective communication by providing and receiving highly complex, sensitive, or contentious information to secure agreement and cooperation for the relevant projects or programmes implemented through this post. o Giving formal presentations about the projects which may be complex, sensitive, and/or contentious to varied and large groups of staff. o Regularly reporting project progress to agreed standards, including sensitive, contentious, and complex information, to all stakeholders including the Director of Adult Social Care and Place Director, elected members, and others including adapting the information to be accessible for co-production methodologies. o Ensure that any project exceptions are escalated to the relevant Programme Board and added to the overall programme risk register where necessary. Planning and Organisational Responsibilities Contribute to the strategic planning of Team projects, identifying interdependencies across projects/functions, potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary. Contribute to the development of performance and governance strategies and the development and implementation of improvement programmes, in accordance with national and local priorities. Contribute to short, medium and long term business plans, achieving quality outcomes. Contribute to the development of key performance indicators for the successful assessment of individual and workstream success. Delegate aspects of Research and Development activities. Identifying, securing, and collating information which is often complex or partial, and analysing & reporting findings. Devise and provide improvements to current management information, analysing, reporting and suggesting procedures to enhance decision making processes in relation to the identified areas of work. Ensure timely and accurate information analysis and reporting to management on agreed areas of work. Contribute to and lead performance improvement across a range of contracts/service providers, taking a lead for identified areas where agreed. Provide coordination of and participate in relevant internal and external working groups and provide project related advice, expertise and support where requested. Provide relevant and timely specialist advice and guidance on own portfolio of projects/functions. Work with members of the Teams to investigate the causes of any variance from target/plan and proactively contribute to the implementation of solutions. Management of a risk and issues tracking mechanism and its proactive resolution and escalation processes. Policy and Service Development Responsibilities Contribute to the review and development of existing information management systems and contribute to the development of an integrated approach to service or initiative management. This will necessitate that the post holder is making recommendations and devising solutions within their own autonomy based on broad and in depth knowledge of national frameworks, legislation, guidance and professional knowledge impacting across organisational boundaries. Develop policies and procedures in own work function with an impact on the wider organisation, as required. Research and Audit Responsibilities Contribute to the development of key performance indicators for the successful assessment of individual and workstream success. Delegate aspects of Research and Development activities. Carrying out audits on an annual or bi-annual basis. Managing Resources Responsibilities Responsible for day - to - day coordination of staff as part of matrix working. Provide regular reporting on the targeting of resources and monitoring their implementation from a value for money perspective. Responsible for procurement and maintenance of Accommodation Based Care frameworks provision across North East Lincolnshire, ensuring people with Learning Disability, Neurodiversity, Mental Health issues, Physical Health conditions, or other vulnerabilities have access to good quality and safe homes with access to the appropriate level of care and support to meet their needs. Be the responsible Budget Holder for Accommodation Based Care frameworks in North East Lincolnshire Provide oversight and monitoring of all aspects of Team project/service budgets related to the areas of work Evaluate projects/function within identified portfolio for delivery against financial recovery/savings plans through providing sophisticated, high quality project analysis. Required to analyse complex issues where material is conflicting and drawn from multiple sources. Education and Training Responsibilities The postholder is expected to maintain their training and competency requirements to remain contemporaneous in their topic areas and practices.