Total 15 Manager level Customer Service job vacancies in Barnet

Registered Care Home Manager

Location: North London (N20)
Salary: up to £55,000 per annum
Type: Permanent, Full-time (Monday - Friday, 08:00 to 17:00, 45 hours per week)

We are currently recruiting on behalf of a well-established care provider for the role of Registered Care Home Manager. This is an exciting opportunity to lead a 56-bed residential care home in North London, specialising in elderly and dementia care. The client is looking for an experienced and dedicated individual to ensure the home runs smoothly and continues to deliver high-quality care.

Key Responsibilities:

• Oversee the care staff and ensure service users receive safe, effective, and high-quality care.
• Protect service users from avoidable harm and manage risks.
• Manage the medication process and ensure accurate administration and recording.
• Engage service users in decision-making about their care, ensuring their dignity and privacy.
• Lead recruitment, training, and mentoring of new staff members.
• Organise healthcare services, social activities, and ensure nutritional needs are met.
• Monitor and improve service quality and maintain compliance with CQC standards.

Requirements:

• RMA / NVQ Level 5 or equivalent, completed, or enrolled.
• Proven experience as a care home manager or deputy manager.
• Strong leadership, communication, and team-working skills.
• Knowledge of CQC regulations and elderly/dementia care.

Benefits:

• Annual performance and CQC rating bonuses*
• Paid holiday up to 28 days
• Transport and accommodation assistance available*
• £250 "Refer a Friend" bonus (unlimited)*
• Pension contributions through NEST

If you are passionate about delivering high-quality care and want to take the next step in your career, we'd love to hear from you. Apply today to join the team!

Registered Care Home Manager

Location: North London (N20)
Salary: up to £55,000 per annum
Type: Permanent, Full-time (Monday - Friday, 08:00 to 17:00, 45 hours per week)

We are currently recruiting on behalf of a well-established care provider for the role of Registered Care Home Manager. This is an exciting opportunity to lead a 56-bed residential care home in North London, specialising in elderly and dementia care. The client is looking for an experienced and dedicated individual to ensure the home runs smoothly and continues to deliver high-quality care.

Key Responsibilities:

• Oversee the care staff and ensure service users receive safe, effective, and high-quality care.
• Protect service users from avoidable harm and manage risks.
• Manage the medication process and ensure accurate administration and recording.
• Engage service users in decision-making about their care, ensuring their dignity and privacy.
• Lead recruitment, training, and mentoring of new staff members.
• Organise healthcare services, social activities, and ensure nutritional needs are met.
• Monitor and improve service quality and maintain compliance with CQC standards.

Requirements:

• RMA / NVQ Level 5 or equivalent, completed, or enrolled.
• Proven experience as a care home manager or deputy manager.
• Strong leadership, communication, and team-working skills.
• Knowledge of CQC regulations and elderly/dementia care.

Benefits:

• Annual performance and CQC rating bonuses*
• Paid holiday up to 28 days
• Transport and accommodation assistance available*
• £250 "Refer a Friend" bonus (unlimited)*
• Pension contributions through NEST

If you are passionate about delivering high-quality care and want to take the next step in your career, we'd love to hear from you. Apply today to join the team!

Registered Care Home Manager

Location: North London (N20)
Salary: up to £55,000 per annum
Type: Permanent, Full-time (Monday - Friday, 08:00 to 17:00, 45 hours per week)

We are currently recruiting on behalf of a well-established care provider for the role of Registered Care Home Manager. This is an exciting opportunity to lead a 56-bed residential care home in North London, specialising in elderly and dementia care. The client is looking for an experienced and dedicated individual to ensure the home runs smoothly and continues to deliver high-quality care.

Key Responsibilities:

• Oversee the care staff and ensure service users receive safe, effective, and high-quality care.
• Protect service users from avoidable harm and manage risks.
• Manage the medication process and ensure accurate administration and recording.
• Engage service users in decision-making about their care, ensuring their dignity and privacy.
• Lead recruitment, training, and mentoring of new staff members.
• Organise healthcare services, social activities, and ensure nutritional needs are met.
• Monitor and improve service quality and maintain compliance with CQC standards.

Requirements:

• RMA / NVQ Level 5 or equivalent, completed, or enrolled.
• Proven experience as a care home manager or deputy manager.
• Strong leadership, communication, and team-working skills.
• Knowledge of CQC regulations and elderly/dementia care.

Benefits:

• Annual performance and CQC rating bonuses*
• Paid holiday up to 28 days
• Transport and accommodation assistance available*
• £250 "Refer a Friend" bonus (unlimited)*
• Pension contributions through NEST

If you are passionate about delivering high-quality care and want to take the next step in your career, we'd love to hear from you. Apply today to join the team!

JOB SUMMARY The post holder will support the Service Manager in the operational management of the service / directorate. Key Responsibilities To line manage administrative and support teams within the service / directorate Deliver appraisal and mandatory training requirements for all staff within these teams Lead and participate in the validation and review of data collection for our monthly dataset submission within the service/directorate. Support the governance arrangements within the directorate including audit, complaints, incidents, risk and health and safety. Represent the service manager as required Key Working Relationships; Clinical Teams Consultants & Clinical Nurse Specialists Cancer MDT Service Managers Cancer Operational Manager Cancer Services Lead Clinician Cancer Services Lead Nurse Cancer Analysts IM&T and Information Departments Outpatients Appointments Centre Specialty Operational Managers. External Stakeholders Royal Free World Class Values The post holder will provide World Class Care to service users, staff, colleagues, clients and Patients alike so that everyone at the Royal Free can feel: Welcome all of the time confident because we are clearly communicating Respected and cared for Reassured that they are always in safe hands The post holder is expected to promote a World Class Care culture and work in a way that is patient-centred, involves service users, responds positively to feedback from user groups and promotes teamwork across services. The post holder will take a leadership role in World Class Care within the directorate ensuring that subordinate staff maintain world class care standards and oversee staff being booked on to courses for world class care as necessary. Furthering the Trusts Governing Objectives The post holder is required at all times you are required to promote the Royal Free London NHS Foundation Trusts (RFL) five governing objectives and participate in achieving relevant aspects of the Five Year Plan. Excellent outcomes for patients Excellent experience for our patients, staff and GPs Excellent value Full compliance A strong organisation The post holders role in promoting and furthering these objectives will be commensurate with grade and designated responsibilities. Management Responsibilities MDT Management To work with Operational Manager, Lead Cancer Clinicians, and Cancer MDT Service Manager to ensure continuous improvement of a comprehensive cancer MDT service that meets the requirements of our key directives. To support the development of policies for Trust wide collection of patient data and information, e.g. Cancer Tracking policy, Two-Week Wait policy etc To support Service Improvement and ensure that this is undertaken from the patient journey perspective To ensure effective development, functioning and review of Trust Multi Disciplinary Team meetings. (MDTs) To ensure there is effective and regular communication links with all service providers/commissioners to ensure the development and agreement of referral guidelines, protocols and pathways. To ensure effective measurement and monitoring to achieve the required cancer data collection, targets and outcomes through development and use of consistent definitions, systematic collection systems and audit systems producing progress reports on target referrals. The post holder is required to understand the importance of meeting deadlines and having the ability to do so. In conjunction with the cancer services team have accountability and responsibility for the Trust cancer data. To participate in the effective development of the cancer services Multidisciplinary team to ensure they play a central role in achievement of the NHS Cancer plan in respect of treatment, and data quality. To review complaints relating to Cancer Services Multidisciplinary team, as required, providing written responses on behalf of the service and ensuring these are comprehensive and balanced. Information and Audit To ensure that all mandatory national data submissions such as Cancer Waiting Time and Clinical Outcomes and Services Datasets are submitted on time. To ensure effective measurement, monitoring and prospective tracking arrangements are implemented. Develop methods for data collection and storage pertaining to Cancer Waiting Times and other directives both local and national. To develop and implement training, in use and dissemination of consistent data definitions, systematic collection systems and audit systems, waiting times adjustments and cancer waiting times national definitions. To support the development of the strategy for both Cancer data teams and other admin teams outside of Cancer Services but within the Trust (e.g. booking office and Radiology department) to ensure consistent use, Trust wide. To use other Trust IT systems (e.g. Cerner, RIS, IEP, PACS Exchange, etc) to ensure Trusts compliance with Cancer Targets. To support audit and research activity/projects ensuring good communication with other members of the team so as to improve services based on audit activity/results. To provide information support for the Trust Executive Team, utilising appropriate manual and electronic systems to ensure the implementation of the Trust cancer strategy runs smoothly and achieves national and local targets. To ensure effective communication to all stakeholders. To represent the Trust at internal and external meetings as required, advising and providing feedback to managers and follow-up action planning to ensure a seamless cancer service. To communicate with all members of the multi disciplinary teams, face to face, by telephone and hospital e-mail system to resolve sometimes difficult cancer information queries and issues relating to specific projects. Management of staff To line manage the Cancer Service MDT Coordinator Team comprising of MDT Coordinators, MDT Trackers and MDT Assistants. The Post holder must ensure that recruitment and retention, disciplinary, performance management and grievance issues, appraisals, management of change and redundancy issues are carried out in a professional manner according to Trust policies To oversee the effective recruitment, induction, training and development of all non clinical staff within departments across the Group, writing job descriptions, arranging interviews (dates and venue) and chairing interview panels, ensuring that each member of staff has a robust Personal Development Review (PDRS) and a Personal Development Plan (PDP) agreed as part of the Knowledge and Skills Framework (KSF). To provide the management and transformational leadership skills to the broader Cancer Services Team and ensure that staff are supported and developed in line with the service need and professional development. To provide leadership and take line management responsibility (direct and delegated) for staff within cancer services. To ensure appropriate implementation of Trust HR policies e.g. Annual / Special Leave, Attendance Management, Grievance, Harassment /Bullying, Flexible working, Study Leave, Disciplinary. To participate in the effective development of the cancer services Multidisciplinary team to ensure they play a central role in achievement of the NHS Cancer plan in respect of treatment, clinical outcomes and quality. Budget authorising for temporary staff and time sheets. Budget authorising for MDT office online PECOS stationary ordering system Responsible for the development of polices and procedures and their implementation for the MDT office. Responsible for the coordination of departmental annual leave and cover, including the recording and monitoring and submission of sick absences Responsible for ensuring that the MDM team are updated on all Departmental, Divisional and Trust polices and are adhered to. To Initiate and run monthly departmental meetings

Applications are invited for a motivated and experienced individual to join our busy division as a Band 6 Assistant Service Manager based at our Barnet & Chase Farm sites.



The post holder will support the Service Manager in the operational management of the service, including providing leadership and expert guidance to the MDT team, and working closely with services to deliver improvements to cancer care. The post holder will be one of three Assistant Service Managers leading the MDT teams across RFL.



As a Group, RFL receives over 50,000 suspected cancer referrals every year, making it one of the largest acute cancer providers in the country. RFL also delivers cancer care across three tertiary tumour sites, taking national and international referrals for expert advice and treatment.

You must have the ability to communicate with all the members of a busy clinical and operational team and be able to balance the demands of a fast paced and challenging role using a flexible and proactive approach.

You will work very closely with the Service Manager and Ops Managers for Cancer ensuring robust processes are in working order to support Cancer Performance and Patient experience.

Previous cancer service or hospital based experience and experience of staff management are advantageous but training will be given.

To work with Operational Managers, Lead Cancer Clinicians, and Cancer MDT Service Manager to ensure continuous improvement of a comprehensive cancer MDT service that meets the requirements of our key directives.

To line manage the Cancer Service MDT Coordinator Team comprising of MDT Coordinators, MDT Trackers and MDT Assistants.

To support the development of policies for Trust wide collection of patient data and information, e.g. Cancer Tracking policy, Two-Week Wait policy etc

To support Service Improvement and ensure that this is undertaken from the patient journey perspective

To ensure effective development, functioning and review of Trust Multi Disciplinary Team meetings. (MDTs)

To ensure there is effective and regular communication links with all service providers/commissioners to ensure the development and agreement of referral guidelines, protocols and pathways.

To ensure effective measurement and monitoring to achieve the required cancer data collection, targets and outcomes through development and use of consistent definitions, data collection systems and audit systems producing progress reports on target referrals.

The post holder is required to understand the importance of meeting deadlines.

To participate in the effective development of the cancer services Multidisciplinary team to ensure they play a central role in achievement of the NHS Cancer plan in respect of treatment, and data quality.

'MDT working is considered the gold standard for cancer patient managementbringing continuity of care and reducing variation in access to treatment– and ultimately improving outcomes for patients.'

Managing this dynamic team, you will be part of this crucial work.

JOB SUMMARY

The post holder will support the Service Manager in the operational management of the service / directorate.

Key Responsibilities
• To line manage administrative and support teams within the service / directorate
• Deliver appraisal and mandatory training requirements for all staff within these teams
• Lead and participate in the validation and review of data collection for our monthly dataset submission within the service/directorate.
• Support the governance arrangements within the directorate including audit, complaints, incidents, risk and health and safety.
• Represent the service manager as required



Key Working Relationships;
• Clinical Teams –Consultants & Clinical Nurse Specialists
• Cancer MDT Service Managers
• Cancer Operational Manager
• Cancer Services Lead Clinician
• Cancer Services Lead Nurse
• Cancer Analysts
• IM&T and Information Departments
• Outpatients Appointments Centre
• Specialty Operational Managers.
• External Stakeholders

Royal Free World Class Values

The post holder will provide World Class Care to service users, staff, colleagues, clients and

Patients alike so that everyone at the Royal Free can feel:

Welcomeall of the time  confident because we are clearlycommunicating

Respectedand cared for Reassuredthat they are always in safe hands



The post holder is expected to promote a World Class Care culture and work in a way that is patient-centred, involves service users, responds positively to feedback from user groups and promotes teamwork across services.



The post holder will take a leadership role in World Class Care within the directorate ensuring that subordinate staff maintain world class care standards and oversee staff being booked on to courses for world class care as necessary.



Furthering the Trust’s Governing Objectives

The post holder is required at all times you are required to promote the Royal Free London

NHS Foundation Trust’s (RFL) five governing objectives and participate in achieving relevant

aspects of the Five Year Plan.

Excellent outcomes for patients

Excellent experience for our patients, staff and GPs

Excellent value

Full compliance

A strong organisation

The post holder’s role in promoting and furthering these objectives will be commensurate

with grade and designated responsibilities.



Management Responsibilities



MDT Management



To work with Operational Manager, Lead Cancer Clinicians, and Cancer MDT Service Manager to ensure continuous improvement of a comprehensive cancer MDT service that meets the requirements of our key directives.



To support the development of policies for Trust wide collection of patient data and information, e.g. Cancer Tracking policy, Two-Week Wait policy etc



To support Service Improvement and ensure that this is undertaken from the patient journey perspective



To ensure effective development, functioning and review of Trust Multi Disciplinary Team meetings. (MDTs)



To ensure there is effective and regular communication links with all service providers/commissioners to ensure the development and agreement of referral guidelines, protocols and pathways.



To ensure effective measurement and monitoring to achieve the required cancer data collection, targets and outcomes through development and use of consistent definitions, systematic collection systems and audit systems producing progress reports on target referrals.



The post holder is required to understand the importance of meeting deadlines and having the ability to do so.



In conjunction with the cancer services team have accountability and responsibility for the Trust cancer data.



To participate in the effective development of the cancer services Multidisciplinary team to ensure they play a central role in achievement of the NHS Cancer plan in respect of treatment, and data quality.



To review complaints relating to Cancer Services Multidisciplinary team, as required, providing written responses on behalf of the service and ensuring these are comprehensive and balanced.



Information and Audit



To ensure that all mandatory national data submissions such as Cancer Waiting Time and Clinical Outcomes and Services Datasets are submitted on time.



To ensure effective measurement, monitoring and prospective tracking arrangements are implemented. Develop methods for data collection and storage pertaining to Cancer Waiting Times and other directives both local and national.



To develop and implement training, in use and dissemination of consistent data definitions, systematic collection systems and audit systems, waiting times adjustments and cancer waiting times national definitions.



To support the development of the strategy for both Cancer data teams and other admin teams outside of Cancer Services but within the Trust (e.g. booking office and Radiology department) to ensure consistent use, Trust wide.



To use other Trust IT systems (e.g. Cerner, RIS, IEP, PACS Exchange, etc) to ensure Trust’s compliance with Cancer Targets.



To support audit and research activity/projects ensuring good communication with other members of the team so as to improve services based on audit activity/results.



To provide information support for the Trust Executive Team, utilising appropriate manual and electronic systems to ensure the implementation of the Trust cancer strategy runs smoothly and achieves national and local targets.



To ensure effective communication to all stakeholders.



To represent the Trust at internal and external meetings as required, advising and providing feedback to managers and follow-up action planning to ensure a seamless cancer service.



To communicate with all members of the multi disciplinary teams, face to face, by telephone and hospital e-mail system to resolve sometimes difficult cancer information queries and issues relating to specific projects.



Management of staff



To line manage the Cancer Service MDT Coordinator Team comprising of MDT Coordinators, MDT Trackers and MDT Assistants.



The Post holder must ensure that recruitment and retention, disciplinary, performance management and grievance issues, appraisals, management of change and redundancy issues are carried out in a professional manner according to Trust policies



To oversee the effective recruitment, induction, training and development of all non clinical staff within departments across the Group, writing job descriptions, arranging interviews (dates and venue) and chairing interview panels, ensuring that each member of staff has a robust Personal Development Review (PDRS) and a Personal Development Plan (PDP) agreed as part of the Knowledge and Skills Framework (KSF).



To provide the management and transformational leadership skills to the broader Cancer Services Team and ensure that staff are supported and developed in line with the service need and professional development.



To provide leadership and take line management responsibility (direct and delegated) for staff within cancer services.



To ensure appropriate implementation of Trust HR policies e.g. Annual / Special Leave, Attendance Management, Grievance, Harassment /Bullying, Flexible working, Study Leave, Disciplinary.



To participate in the effective development of the cancer services Multidisciplinary team to ensure they play a central role in achievement of the NHS Cancer plan in respect of treatment, clinical outcomes and quality.



Budget authorising for temporary staff and time sheets.



Budget authorising for MDT office online PECOS stationary ordering system



Responsible for the development of polices and procedures and their implementation for the MDT office.



Responsible for the coordination of departmental annual leave and cover, including the recording and monitoring and submission of sick absences



Responsible for ensuring that the MDM team are updated on all Departmental, Divisional and Trust polices and are adhered to.



To Initiate and run monthly departmental meetings




This advert closes on Thursday 24 Oct 2024

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job Description

Deputy Nursery Manager

Salary: Up to £37,109.28

Hours Per Week: 38

Here at Willing Care, an exciting opportunity has arisen for a Deputy Nursery Manager to join one of our client's growing Nursery team, the ideal candidate will be dedicated and will be able to contribute to the development of the service and the children. If this sounds like you, then apply today!

We have a devoted team of recruitment consultants who specialise in matching up our talented candidates with clients, who are passionate about providing high quality care, support and schooling. Willing Care Recruitment is committed to having a diverse and inclusive work force.

To be considered for the role of Deputy Nursery Manager you will have:

• A minimum of a Level 3 Childcare related qualification
• GCSE or equivalent English and Mathematics Grade C or above (if Childcare Qualification achieved after September 2014)
• Previous Early Year Management or Leadership experience
• Excellent knowledge of EYFS and OFSTED frameworks

About the Nursery:

Led by a passionate team and located minutes from the high street, the Nursery features a garden room with free-flow access to outdoors, as well as bespoke atelier to encourage creativity. This nursery has been renovated to the highest spec, while still keeping the original features of the historic building.
The Nursery is minutes from green open spaces, and a love of the outdoors and natural resources is echoed throughout. Each age-appropriate room has been designed with the child in mind and filled with hand-picked resources designed to spark curiosity and imagination.

Benefits for a Nursery Deputy Manager:

• Bereavement leave
• Childcare discounts
• Company events
• Company pension scheme
• Health and wellbeing programme
• Store discounts

The role of a Deputy Nursery Manager within the Nursery involves:

• Deputising for the Manager in their absence
• Assisting with the day to day running of the Nursery
• Assisting with training and carrying out staff appraisals
• Keeping accurate records for both children and members of staff
• Leading daily and weekly meeting, alongside the management team
• Ensuring the Nursery is compliant with internal and external policies and procedures
• Developing good relationships with the Nursery team and external agencies
• Ensuring the highest level of care is being delivered
• Being responsible for a number of key children as when needed
• Ensuring there are good staffing levels and when needed assist with the recruitment process

We are seeking a Deputy Nursery Manager who is passionate about the standards of care they provide, if this sounds like you, we'd love to hear from you. Please apply today.

Reference: WILL 75541/TH

INDCHI

A Local Authority based in North London are currently recruiting for a Development Portfolio Client Lead to join their team as soon as possible.

This is a full time, permanent role offering hybrid working from their North London office and is looking for someone to join them asap on a salary between £68,000 - £75,000 per year.

The Council is looking for a high calibre project and programme portfolio manager to help shape and deliver mix tenure housing developments to support the significant growth across the borough.

The post holder will report to the Assistant Director of Development Partnerships & Regeneration. The role will also involve working with Strategic Directors, Directors, Assistant Directors and other service leads, and Housing, Economy and Placemaking to ensure consistent strategic alignment and reporting directly to relevant Boards and senior Council groups on a number of strategic portfolios.

Requirements:

• A degree in any property related or development consultancy discipline such as surveying, (or working towards such) of a professional body in the land and property discipline such as RICS or RTPI or other appropriate professional qualifications
• significant development experience, preferably in the public sector
• PRINCE2 or equivalent project / programme management qualification

• Drives projects from a management perspective, prioritising and delivering against objectives.
• Driven ambition to get projects done to an excellent standard
• Experience of working at senior management level in the delivery of project /programmes within a Local Government environment
• Experience of housing and non-housing led regeneration, compulsory purchase orders, land assembly and joint venture partnerships to facilitate developments in key areas of the borough
• Knowledge and practical delivery of schemes from inception to occupation and project closure (post defects resolution period). i.e. RIBA stages 0-7.
• Experience of developing a strong network of contacts within the public and private sectors.
• Being able to autonomously set your own direction in order to achieve the best results possible.

If interested, our client are looking to move quickly and therefore please feel free to get in touch to express interest of if you have any questions on 01772 208967 or via email at james.glover@servicecare.org.uk

Job Description

Deputy Nursery Manager

Salary: Up to £37,109.28

Hours Per Week: 38

Here at Willing Care, an exciting opportunity has arisen for a Deputy Nursery Manager to join one of our client's growing Nursery team, the ideal candidate will be dedicated and will be able to contribute to the development of the service and the children. If this sounds like you, then apply today!

We have a devoted team of recruitment consultants who specialise in matching up our talented candidates with clients, who are passionate about providing high quality care, support and schooling. Willing Care Recruitment is committed to having a diverse and inclusive work force.

To be considered for the role of Deputy Nursery Manager you will have:

• A minimum of a Level 3 Childcare related qualification
• GCSE or equivalent English and Mathematics Grade C or above (if Childcare Qualification achieved after September 2014)
• Previous Early Year Management or Leadership experience
• Excellent knowledge of EYFS and OFSTED frameworks

About the Nursery:

Led by a passionate team and located minutes from the high street, the Nursery features a garden room with free-flow access to outdoors, as well as bespoke atelier to encourage creativity. This nursery has been renovated to the highest spec, while still keeping the original features of the historic building.
The Nursery is minutes from green open spaces, and a love of the outdoors and natural resources is echoed throughout. Each age-appropriate room has been designed with the child in mind and filled with hand-picked resources designed to spark curiosity and imagination.

Benefits for a Nursery Deputy Manager:

• Bereavement leave
• Childcare discounts
• Company events
• Company pension scheme
• Health and wellbeing programme
• Store discounts

The role of a Deputy Nursery Manager within the Nursery involves:

• Deputising for the Manager in their absence
• Assisting with the day to day running of the Nursery
• Assisting with training and carrying out staff appraisals
• Keeping accurate records for both children and members of staff
• Leading daily and weekly meeting, alongside the management team
• Ensuring the Nursery is compliant with internal and external policies and procedures
• Developing good relationships with the Nursery team and external agencies
• Ensuring the highest level of care is being delivered
• Being responsible for a number of key children as when needed
• Ensuring there are good staffing levels and when needed assist with the recruitment process

We are seeking a Deputy Nursery Manager who is passionate about the standards of care they provide, if this sounds like you, we'd love to hear from you. Please apply today.

Reference: WILL 75541/TH

Responsibilities

Reporting to the General Manager, and is responsible for the delivery of residential care for all residents within the home directly managing the group of Care Supervisors.

Where a nursing or dementia need is identified for a resident within their care, they should liaise fully with Nurse Care Manager or Dementia Care Manager in the best interests of the residents.

The RCM should act as an advocate for all residents, maintaining the best interest principle in all areas of the resident's wellbeing, but specifically in relation to Safeguarding, Mental Capacity and Deprivation of Liberties.

The Residential Care Manager is expected to be knowledgeable about our philosophy and policies. Role modelling the values of the organisation and maintaining a positive atmosphere for residents, families, visitors and team members.

Your Money - Great Team Players Need Great Rewards

• £42,000 per annum
• Enhanced pay options
• Holiday pay and holiday-type benefits through employee discount scheme
• Workplace Pension
• Refer a Friend payments
• Free DBS, free uniform
• Paid e-learning and training
• Long service awards and recognition
• Career development with salary increases
• Staff wellbeing strategy

Your Working Life

• Flexibility - We can offer a range of shift patterns that best fit around your family. Let us know what hours you are looking for and we will do our best to accommodate you
• A career development pathway and support with qualifications – linked with increases in salary
• Advanced senior carer programme - accredited City and Guilds
• A comprehensive and supportive induction programme to ensure confidence and competence

Avery #OneFamily Well-being Programme

• Exclusive employee discounts incl. retail and leisure savings
• Daily staff celebrations
• Staff well-being committees
• Mental health first aiders for staff
• Apprenticeship programme
• Managing Director award and Avery Awards

Skills and Knowledge

• NVQ 4 in Care or equivalent.
• Two years' experience in long-term care or similar industry. Comprehensive understanding of CQC Fundamental Standards. Good level of IT skills and knowledge.

Behaviour

• Ability to prioritise workload and be able to work under pressure.
• Ability to communicate and manage interpersonal relationships, including influencing skills. Ability to plan, implement, evaluate and clearly document care delivery.
• Team player, decisive, self-motivated, proactive, flexible and adaptable.
• Kind and compassionate with the ability to build caring and therapeutic relationships. Able to demonstrate integrity.
• Ability to demonstrate a positive and resilient approach to work.
• Prepared to take accountability and ownership for duties/role. Flexible in approach to working hours/days/times.
• Team player.
• Willingness to participate in training and development in respect of requirements of the role.
• Confident and assertive when handling difficult conversations or dealing with challenging people issues.

Our ambition is simple. Together, by demonstrating our caring natures, supporting each other and being proud of what we do, we aim to create smiles every day.

Our structure at Avery Healthcare is unique to other care settings. There is no big hierarchy or difficulties in speaking to management. You will find the Avery business leaders in the homes at the forefront of care, and fully accessible at all times. We truly are proud of who we are, and we act as #OneFamily. If you’d like a career in care and would like to be an important part of our #OneFamily, apply today.

This Post will Require

Enhanced DBS Disclosure check, the cost of which will be met by Avery Healthcare.
Proof of eligibility to work in the UK.

Applications are invited for a motivated and experienced individual to join our busy division as a Band 6 Assistant Service Manager based at our Barnet & Chase Farm sites.

You will manage an administrative team, providing up to date information on developments within Cancer Services and lead on supporting the monthly cancer waiting times data submission process.

You must have the ability to communicate with all the members of a busy clinical and operational team and be able to balance the demands of a fast paced and challenging role using a flexible and proactive approach.

You will work very closely with the Service Manager and Ops Managers for Cancer ensuring robust processes are in working order to support Cancer Performance and Patient experience.

Previous cancer service or hospital based experience and experience of staff management are advantageous but training will be given.

*** Previous candidates need not apply. ***

To work with Operational Managers, Lead Cancer Clinicians, and Cancer MDT Service Manager to ensure continuous improvement of a comprehensive cancer MDT service that meets the requirements of our key directives.

To line manage the Cancer Service MDT Coordinator Team comprising of MDT Coordinators, MDT Trackers and MDT Assistants.

To support the development of policies for Trust wide collection of patient data and information, e.g. Cancer Tracking policy, Two-Week Wait policy etc

To support Service Improvement and ensure that this is undertaken from the patient journey perspective

To ensure effective development, functioning and review of Trust Multi Disciplinary Team meetings. (MDTs)

To ensure there is effective and regular communication links with all service providers/commissioners to ensure the development and agreement of referral guidelines, protocols and pathways.

To ensure effective measurement and monitoring to achieve the required cancer data collection, targets and outcomes through development and use of consistent definitions, data collection systems and audit systems producing progress reports on target referrals.

The post holder is required to understand the importance of meeting deadlines.

Have accountability and responsibility for the Trust cancer data.

To participate in the effective development of the cancer services Multidisciplinary team to ensure they play a central role in achievement of the NHS Cancer plan in respect of treatment, and data quality.

'MDT working is considered the gold standard for cancer patient managementbringing continuity of care and reducing variation in access to treatment– and ultimately improving outcomes for patients.'

Managing this dynamic team, you will be part of this crucial work.

JOB SUMMARY

The post holder will support the Service Manager in the operational management of the service / directorate.

Key Responsibilities
• To line manage administrative and support teams within the service / directorate
• Deliver appraisal and mandatory training requirements for all staff within these teams
• Lead and participate in the validation and review of data collection for our monthly dataset submission within the service/directorate.
• Support the governance arrangements within the directorate including audit, complaints, incidents, risk and health and safety.
• Represent the service manager as required



Key Working Relationships;
• Clinical Teams –Consultants & Clinical Nurse Specialists
• Cancer MDT Service Managers
• Cancer Operational Manager
• Cancer Services Lead Clinician
• Cancer Services Lead Nurse
• Cancer Analysts
• IM&T and Information Departments
• Outpatients Appointments Centre
• Specialty Operational Managers.
• External Stakeholders

Royal Free World Class Values

The post holder will provide World Class Care to service users, staff, colleagues, clients and

Patients alike so that everyone at the Royal Free can feel:

Welcomeall of the time  confident because we are clearlycommunicating

Respectedand cared for Reassuredthat they are always in safe hands



The post holder is expected to promote a World Class Care culture and work in a way that is patient-centred, involves service users, responds positively to feedback from user groups and promotes teamwork across services.



The post holder will take a leadership role in World Class Care within the directorate ensuring that subordinate staff maintain world class care standards and oversee staff being booked on to courses for world class care as necessary.



Furthering the Trust’s Governing Objectives

The post holder is required at all times you are required to promote the Royal Free London

NHS Foundation Trust’s (RFL) five governing objectives and participate in achieving relevant

aspects of the Five Year Plan.

Excellent outcomes for patients

Excellent experience for our patients, staff and GPs

Excellent value

Full compliance

A strong organisation

The post holder’s role in promoting and furthering these objectives will be commensurate

with grade and designated responsibilities.



Management Responsibilities



MDT Management



To work with Operational Manager, Lead Cancer Clinicians, and Cancer MDT Service Manager to ensure continuous improvement of a comprehensive cancer MDT service that meets the requirements of our key directives.



To support the development of policies for Trust wide collection of patient data and information, e.g. Cancer Tracking policy, Two-Week Wait policy etc



To support Service Improvement and ensure that this is undertaken from the patient journey perspective



To ensure effective development, functioning and review of Trust Multi Disciplinary Team meetings. (MDTs)



To ensure there is effective and regular communication links with all service providers/commissioners to ensure the development and agreement of referral guidelines, protocols and pathways.



To ensure effective measurement and monitoring to achieve the required cancer data collection, targets and outcomes through development and use of consistent definitions, systematic collection systems and audit systems producing progress reports on target referrals.



The post holder is required to understand the importance of meeting deadlines and having the ability to do so.



In conjunction with the cancer services team have accountability and responsibility for the Trust cancer data.



To participate in the effective development of the cancer services Multidisciplinary team to ensure they play a central role in achievement of the NHS Cancer plan in respect of treatment, and data quality.



To review complaints relating to Cancer Services Multidisciplinary team, as required, providing written responses on behalf of the service and ensuring these are comprehensive and balanced.



Information and Audit



To ensure that all mandatory national data submissions such as Cancer Waiting Time and Clinical Outcomes and Services Datasets are submitted on time.



To ensure effective measurement, monitoring and prospective tracking arrangements are implemented. Develop methods for data collection and storage pertaining to Cancer Waiting Times and other directives both local and national.



To develop and implement training, in use and dissemination of consistent data definitions, systematic collection systems and audit systems, waiting times adjustments and cancer waiting times national definitions.



To support the development of the strategy for both Cancer data teams and other admin teams outside of Cancer Services but within the Trust (e.g. booking office and Radiology department) to ensure consistent use, Trust wide.



To use other Trust IT systems (e.g. Cerner, RIS, IEP, PACS Exchange, etc) to ensure Trust’s compliance with Cancer Targets.



To support audit and research activity/projects ensuring good communication with other members of the team so as to improve services based on audit activity/results.



To provide information support for the Trust Executive Team, utilising appropriate manual and electronic systems to ensure the implementation of the Trust cancer strategy runs smoothly and achieves national and local targets.



To ensure effective communication to all stakeholders.



To represent the Trust at internal and external meetings as required, advising and providing feedback to managers and follow-up action planning to ensure a seamless cancer service.



To communicate with all members of the multi disciplinary teams, face to face, by telephone and hospital e-mail system to resolve sometimes difficult cancer information queries and issues relating to specific projects.



Management of staff



To line manage the Cancer Service MDT Coordinator Team comprising of MDT Coordinators, MDT Trackers and MDT Assistants.



The Post holder must ensure that recruitment and retention, disciplinary, performance management and grievance issues, appraisals, management of change and redundancy issues are carried out in a professional manner according to Trust policies



To oversee the effective recruitment, induction, training and development of all non clinical staff within departments across the Group, writing job descriptions, arranging interviews (dates and venue) and chairing interview panels, ensuring that each member of staff has a robust Personal Development Review (PDRS) and a Personal Development Plan (PDP) agreed as part of the Knowledge and Skills Framework (KSF).



To provide the management and transformational leadership skills to the broader Cancer Services Team and ensure that staff are supported and developed in line with the service need and professional development.



To provide leadership and take line management responsibility (direct and delegated) for staff within cancer services.



To ensure appropriate implementation of Trust HR policies e.g. Annual / Special Leave, Attendance Management, Grievance, Harassment /Bullying, Flexible working, Study Leave, Disciplinary.



To participate in the effective development of the cancer services Multidisciplinary team to ensure they play a central role in achievement of the NHS Cancer plan in respect of treatment, clinical outcomes and quality.



Budget authorising for temporary staff and time sheets.



Budget authorising for MDT office online PECOS stationary ordering system



Responsible for the development of polices and procedures and their implementation for the MDT office.



Responsible for the coordination of departmental annual leave and cover, including the recording and monitoring and submission of sick absences



Responsible for ensuring that the MDM team are updated on all Departmental, Divisional and Trust polices and are adhered to.



To Initiate and run monthly departmental meetings




This advert closes on Thursday 4 Apr 2024

JOB SUMMARY The post holder will support the Service Manager in the operational management of the service / directorate. Key Responsibilities To line manage administrative and support teams within the service / directorate Deliver appraisal and mandatory training requirements for all staff within these teams Lead and participate in the validation and review of data collection for our monthly dataset submission within the service/directorate. Support the governance arrangements within the directorate including audit, complaints, incidents, risk and health and safety. Represent the service manager as required Key Working Relationships; Clinical Teams Consultants & Clinical Nurse Specialists Cancer MDT Service Managers Cancer Operational Manager Cancer Services Lead Clinician Cancer Services Lead Nurse Cancer Analysts IM&T and Information Departments Outpatients Appointments Centre Specialty Operational Managers. External Stakeholders Royal Free World Class Values The post holder will provide World Class Care to service users, staff, colleagues, clients and Patients alike so that everyone at the Royal Free can feel: Welcome all of the time confident because we are clearly communicating Respected and cared for Reassured that they are always in safe hands The post holder is expected to promote a World Class Care culture and work in a way that is patient-centred, involves service users, responds positively to feedback from user groups and promotes teamwork across services. The post holder will take a leadership role in World Class Care within the directorate ensuring that subordinate staff maintain world class care standards and oversee staff being booked on to courses for world class care as necessary. Furthering the Trusts Governing Objectives The post holder is required at all times you are required to promote the Royal Free London NHS Foundation Trusts (RFL) five governing objectives and participate in achieving relevant aspects of the Five Year Plan. Excellent outcomes for patients Excellent experience for our patients, staff and GPs Excellent value Full compliance A strong organisation The post holders role in promoting and furthering these objectives will be commensurate with grade and designated responsibilities. Management Responsibilities MDT Management To work with Operational Manager, Lead Cancer Clinicians, and Cancer MDT Service Manager to ensure continuous improvement of a comprehensive cancer MDT service that meets the requirements of our key directives. To support the development of policies for Trust wide collection of patient data and information, e.g. Cancer Tracking policy, Two-Week Wait policy etc To support Service Improvement and ensure that this is undertaken from the patient journey perspective To ensure effective development, functioning and review of Trust Multi Disciplinary Team meetings. (MDTs) To ensure there is effective and regular communication links with all service providers/commissioners to ensure the development and agreement of referral guidelines, protocols and pathways. To ensure effective measurement and monitoring to achieve the required cancer data collection, targets and outcomes through development and use of consistent definitions, systematic collection systems and audit systems producing progress reports on target referrals. The post holder is required to understand the importance of meeting deadlines and having the ability to do so. In conjunction with the cancer services team have accountability and responsibility for the Trust cancer data. To participate in the effective development of the cancer services Multidisciplinary team to ensure they play a central role in achievement of the NHS Cancer plan in respect of treatment, and data quality. To review complaints relating to Cancer Services Multidisciplinary team, as required, providing written responses on behalf of the service and ensuring these are comprehensive and balanced. Information and Audit To ensure that all mandatory national data submissions such as Cancer Waiting Time and Clinical Outcomes and Services Datasets are submitted on time. To ensure effective measurement, monitoring and prospective tracking arrangements are implemented. Develop methods for data collection and storage pertaining to Cancer Waiting Times and other directives both local and national. To develop and implement training, in use and dissemination of consistent data definitions, systematic collection systems and audit systems, waiting times adjustments and cancer waiting times national definitions. To support the development of the strategy for both Cancer data teams and other admin teams outside of Cancer Services but within the Trust (e.g. booking office and Radiology department) to ensure consistent use, Trust wide. To use other Trust IT systems (e.g. Cerner, RIS, IEP, PACS Exchange, etc) to ensure Trusts compliance with Cancer Targets. To support audit and research activity/projects ensuring good communication with other members of the team so as to improve services based on audit activity/results. To provide information support for the Trust Executive Team, utilising appropriate manual and electronic systems to ensure the implementation of the Trust cancer strategy runs smoothly and achieves national and local targets. To ensure effective communication to all stakeholders. To represent the Trust at internal and external meetings as required, advising and providing feedback to managers and follow-up action planning to ensure a seamless cancer service. To communicate with all members of the multi disciplinary teams, face to face, by telephone and hospital e-mail system to resolve sometimes difficult cancer information queries and issues relating to specific projects. Management of staff To line manage the Cancer Service MDT Coordinator Team comprising of MDT Coordinators, MDT Trackers and MDT Assistants. The Post holder must ensure that recruitment and retention, disciplinary, performance management and grievance issues, appraisals, management of change and redundancy issues are carried out in a professional manner according to Trust policies To oversee the effective recruitment, induction, training and development of all non clinical staff within departments across the Group, writing job descriptions, arranging interviews (dates and venue) and chairing interview panels, ensuring that each member of staff has a robust Personal Development Review (PDRS) and a Personal Development Plan (PDP) agreed as part of the Knowledge and Skills Framework (KSF). To provide the management and transformational leadership skills to the broader Cancer Services Team and ensure that staff are supported and developed in line with the service need and professional development. To provide leadership and take line management responsibility (direct and delegated) for staff within cancer services. To ensure appropriate implementation of Trust HR policies e.g. Annual / Special Leave, Attendance Management, Grievance, Harassment /Bullying, Flexible working, Study Leave, Disciplinary. To participate in the effective development of the cancer services Multidisciplinary team to ensure they play a central role in achievement of the NHS Cancer plan in respect of treatment, clinical outcomes and quality. Budget authorising for temporary staff and time sheets. Budget authorising for MDT office online PECOS stationary ordering system Responsible for the development of polices and procedures and their implementation for the MDT office. Responsible for the coordination of departmental annual leave and cover, including the recording and monitoring and submission of sick absences Responsible for ensuring that the MDM team are updated on all Departmental, Divisional and Trust polices and are adhered to. To Initiate and run monthly departmental meetings

Do you wish you worked for one of the best care companies around? We’re a multi award-winning organisation looking for a RGN qualified Care Manager. You will be ensuring our residents, receive person-centred care by building relationships with them, their families, and the local community. Enabling every individual to remain independent and have choices which meet their personal needs. You will be managing and leading a motivated team and promoting meaningful lives for our residents.

This post is for 39 hours per week and will include some weekend working.

What you will be doing:

• Encouraging residents to maintain their independence by understanding their needs and limitations.
• Participating in the care planning process to ensure residents needs are fully understood, agreed, documented, and delivered.
• Facilitating and lead activities in the provision of an environment which is motivating and stimulating for residents which reflects their Jewish identity and cultural needs.
• Lead an effective and motivated team that provides excellent person-centred care and are focused on building and maintaining relationships with residents and ensuring Jewish Care continues to promote meaningful lives.
• Manage the residential care worker team within the home through reflective practice and regular supervision and performance reviews so that all care staff is fully supported to be effective in their jobs.
• Promote and maintain good channels of communication amongst the team and between service users, family members, volunteers, and staff.
• Oversee the effective management of the unit including the rota, handover process, medication management, doctors’ rounds, end of life care and communication with families.
• Audit the unit to ensure the service is being delivered to Jewish Care standards and in line with all policies and procedures.
• Maintaining standards of practice to meet CQC requirements and legislative directives.
• Deputise for the registered manager in their absence.

What we are looking for:

• NVQ or QCF Level 4 or 5
• RGN or RMN registered with NMC pin
• Leadership in Dementia Care Qualification
• Previous experience working with older people and leading a team in a care home environment
• Proven experience of being responsible for the day-to-day management of a care home environment
• Experience of administrating medicine
• Experience of dealing with emergency care
• Experience of working with people living with dementia

Proud member of the Disability Confident employer scheme

Job Description:

Time Type:

Full time

Job Area:

Care Home – Care support

Locations:

Hadley Lawns

Support the infrastructure which measures performance within the directorate (including RTT reports, waiting lists, outpatient new to follow up ratios, diagnostic treatment status, length of stay). Ensure data validation is completed to achieve required national and local RTT targets and milestones. Work across the division to ensure that access standards are consistently met for all patients. Support the investigation of patient complaints, analysing the issues and identifying any faults in procedures, processes or the treatment of patients and making appropriate recommendations to the Operations Manager and others to avoid future occurrences. Work with the Operations Manager to monitor activity levels including outpatients, diagnostics and inpatients. Develop improvement plans to achieve performance against targets and other imperatives impacting on the Trust. Ensure that all activity is accurately and fully coded thereby ensuring income is maximised and outpatient treatment status recorded for RTT measurement. To manage administration and support staff employed within directorate. Ensure optimal use of staffing resources and review workforce requirements as required.