Total 249 Others level Customer Service job vacancies in Randolph AFB, Texas

The Registered Nurse, Patient Aligned Care Team (PACT) duties include, but are not limited to the following:

• Completes face to face, telephone, and video assessments to establish nursing diagnoses as needed.
• Assesses, plans, implements, and evaluates care based on population specific components.
• Knowledge and ability to appropriately carry out assigned patient care based on the patients' conditions; to use judgment in selecting the appropriate order and sequence of procedures and treatments; and to accurately recognize, report and record relevant patient information.
• Ability to observe, identify and respond to the patient's needs for care, including medication, equipment-assisted care, and patient/family education.
• Providing health education and procedural teaching to patients and significant others.
• Perform procedures per established policies and guidelines.
• Influences care outcomes using effective communication and collaboration with members of the interdisciplinary team.
• Administering medicine per established policies and guidelines.
• Establishing priorities and making ethically-sound decisions to ensure safe patient care.
• Assisting the physicians during diagnostic and therapeutic procedures to promote optimal patient outcomes by team collaboration.
• Responding to emergency situations to promote optimal patient outcomes by recognizing changes in patient's health status.
• Performing diagnostic studies within the scope of nursing practice as ordered by the physician.
• Documenting patient data to ensure continuity in the provision and coordination of patient care.
• Collaborating with other health care professionals.
• Communicating with veterans and family members regarding veteran's care.
• Knowledge and understanding of human behavior, patient motivations and reactions to situations, and ability to appropriately utilize this knowledge in working effectively with patients, family members and other staff.
• Establishes constructive relationships with individual patients and their families to promote positive relationships and communication.
• Fosters an environment of respect for individual patient and family rights to privacy and dignity in all aspects of care delivery.
• May be responsible for charge nurse duties.
• Managing follow-up care.
• Acting as resource to others.
• Participating in continuing education, achieving/maintaining certification.
• Possess knowledge of unit level quality improvement indicators.
• Applies knowledge and actively participates in unit/program level quality improvement processes and initiatives.
• Provides excellent customer service according to ICARE values.
• Executes position responsibilities that demonstrate leadership, experience, and creative approaches in the management of complex patient care.
• Additional duties as assigned such as covering/float to other teams (Teamlet).

• As deputy to the director/commander, plans, organizes, and oversees the activities of the Force Support Squadron (FSS).
• Exercises supervisory personnel management responsibilities.
• Makes comprehensive assessments and evaluations of program goals/objectives which provide a basis for long-range planning to enhance the management support capabilities of the FSS.
• Represents the Force Support Squadron with a variety of installation organizations and outside agencies.

• Perform basic account maintenance procedures to ensure files, logs, and reports are complete.
• Ensure adequate stock and operating supplies are maintained.
• Operate computer systems to input or correct data, and produce documents, reports, shelf labels and signs.
• Verify receipts against invoices.

GS12/13
Identifies and analyzes key issues, develops strategies, and advises Commander and senior leadership on recommended courses of action on a broad variety of topics related to MAJCOM, NAF, FOA or DRU functions.

Serves as Project Officer for Commander directed initiatives and special interest items.

Coordinates review of higher level taskings, identifies best course of action, potential problems, and recommends MAJCOM, NAF, FOA or DRU response.

Performs a wide variety of office management duties.

MAJOR DUTIES:

This Maintenance Mechanic position is assigned to the Facilities Division of Big Bend National Park and directly reports to the Supervisor for Buildings and Utilities. The incumbent will perform custodial duties daily, and occasionally in multiple location. Must have basic knowledge of cleaning products and supplies and how to safely use them. The incumbent should have basic knowledge of common building materials, paints, and petroleum products.

The incumbent will assist higher graded workers preform repairs and routine maintenance in constructing, altering, modifying, or repairing a wide range of features in buildings interior and exterior including framework, rafters, joists, insulation, sheet rock, doors, windows, and flooring. Should be able to identify common material needed for carpentry and painting work. The incumbent will be required to assist others with installing and repairing any combination of plumbing fixtures, meters, pumps, couplings, unions, and joints needed for proper operation of the plumbing systems. Incumbent may be required to use a variety of hand and power tools and must operate them safely. Carries heavy items to and around work sites. Loads and unloads supplies, material, tools, and equipment. Performs duties with oversight and/or review of work during progress or upon completion.

Operates motor vehicles and performs pre-vehicle operation inspection such as fluid levels, lights, brakes, and operational procedures, greasing moving parts, changing oil, fuel and air filters, cleaning and washing vehicles, and minor parts changing repairs. The incumbent will be exposed to a variety of seasonal weather conditions while working outdoors. Will be exposed to heat, biting insects, dust, dirt, wind, and rain. May work with hazardous chemicals and around moving equipment, paints, solvents, etc.

AREA INFORMATION:

Big Bend National Park encompasses 801,000 acres of the Chihuahuan Desert with more biodiversity than almost any other national park and a dark sky designation. Elevation in the park varies from 7825' to 185'. The climate is generally pleasant with hot summers (90-110+ degrees F.) and mild winters (30-50 degrees F.). Recreational opportunities include hiking, bird watching, photography, backcountry camping, bicycling, and river rafting. The park has a post office, gas stations, camper stores, restaurant, library, gym, and lodge.

The gateway town of Terlingua has lodging, restaurants, hardware store, small grocery and gift stores, churches and a bank. Lajitas has limited shopping, lodging, restaurants, golf course and churches. Alpine, Texas (100 miles from PJ) has most necessities, including supermarkets, variety of stores, a hospital, pharmacies, churches, a movie theater, and a university. The nearest larger cities are Midland/Odessa (225 miles) and El Paso (325 miles).

An active employee/community association sponsors social events throughout the year. Visit our website for more information: https://go.nps.gov/bigbendareainfo.

DAYCARE AND SCHOOL INFORMATION:

The San Vicente Independent School District (SVISD) and SVISD Early Learning Center (ELC), are in Panther Junction and serve those that live in Big Bend National Park. SVISD ELC, is a state-accredited daycare facility for children ages 18 months to 4 years of age. Daycare services are currently free of charge (subject to change). The SVISD elementary school, is a Texas Education Agency, A-Rated, elementary school (K-8). SVISD will include High School as well (9-12) starting in 2024. For more information about the Daycare and Schooling, contact Jessi Milam, Ed.D. Superintendent, Cell: (830) 333-1074 or SVISD School Office: (432) 244-3131. Terlingua (30 miles) has a (K-12) state-accredited school. The High School is rich in academics, extracurricular, and athletic opportunities (9-12). Alpine, TX (100 miles) has a four-year university with in-person and online graduate programs.

WHAT IS THE TAXPAYER SERVICES (TS) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Taxpayer Services Service Centers Austin Submission Processing

The following are the duties of this position at the full working level.

• Identifies potential and actual problems and probable causes. Researches a variety of issues, gathers pertinent statistics or information, reports pertinent statistics or information, reports findings to higher level employee, and may recommend corrective action for aspects of a program or function.
• Monitors, reviews, and evaluates operations and interrelationships with other functions regarding workflow, work redundancy, or systemic problems and report finding to higher level employee(s).
• Verifies completeness and accuracy of controls to ensure compliance with established procedures and formats.
• Revises procedures, controls, etc., as instructed by analyst(s) or comparable positions.
• Draft memoranda, preliminary reports, and charts showing findings or recommendations.
• Assists management with labor-management issues and grievances through the preparation of reports or responses, frequently having advance knowledge of decisions rendered and actions proposed that may result in personnel actions.

Plans, organizes, and directs the activities of the Group Commander's Support Staff (CSS), ensuring that CSS complies with legal and regulatory requirements and meets customer needs.

Exercises supervisory personnel management responsibilities.

Plans, organizes, and executes all Group information management and resourcing activities.

Manages training programs for administration (3A1XX) and personnel (3SOXX) in accordance with established command guidelines.

Serves as the Group point of contact and liaison with the servicing Force Support Squadron on personnel and manpower actions. Participates in special studies and projects relating to planning, coordinating, and analyzing the effectiveness/efficiency of the Group CSS in meeting Air Force Administration program goals.

• Develop and implement systematic plans to assure accomplishment of customer program objectives through coordinated efforts of acquisition team members. Work with members of the program offices to market current and/or new services to exisiting potential Public Buildings Service (PBS) customers.
• Direct and perform the section's full range of contract administration actions required for the acquisition program, inlcuding the issuance of contract modifications, negotiation of changes, excericse of options, justification for other than full and open competition, investigation and resolution of contractor delays, issuance of cure notices or show cause letters, settlement of liquidated damages, contractor performance appraisal, subcontractor suveillance, disposition of claims, use of alternate dispute resolution when appropriate, and similar matters.
• Direct, train, advise, and coach journeyman level contract spoecialists, intern level contract specialists, purchasing agents, and support personnel.
• Serve as advisor to program officials in procurement planning and processes. Advise program officials of the acquisition strategies and procurement objectives to be used, and assist in the preparation of statements of work.
• Direct and serve as senior-level Contract Specialist for pre award and post award functions involving specialized procurements of significant government-wide importance. Requirements typically involve negotiated/source selection procurements of various contracts for designing and building complex structures with state-of-the-art energy management; and service contracts for building management/maintenance, automatic temperature controls, fire safety, and other major systems/subsystems contracts.

• You will provide assistance for collaborative support and services to include the Microsoft 365 collaboration environment, SharePoint online applications, and Windows SharePoint Services applications.
• You will build and foster virtual teams across the command, components, partners, and civilian agencies to enhance collaboration and promote knowledge sharing.
• You will provide collaborative support and service capabilities by supporting, maintaining, and modifying policies, projects, and portal environments to accomplish the mission.
• You will develop and deliver requirements and specifications from in-depth discussions with end-users and review proposed changes to existing collaborative environment for impact on resources.
• You will develop and implement solutions utilized within the collaborative environment and training program for operational users and evaluate alternative methodologies for analysis, implementation, and problem solving.
• You will retrieve intellectual data to develop, maintain, and enhance decision support briefings, tools, and metrics used to assists senior leadership with decision making efforts.
• You will evaluate, assess, and analyze resource, workload, customer satisfaction, and data to develop alternative courses of action supporting evaluative efforts provided to senior leadership.
• You will analyze data flows, dependencies, and relationships in order to identify ways to improve efficiency and quality of collaborative business process.
• You will develop business intelligence practices that enable a data centered approach to identifying, retrieving, evaluating, and sharing enterprise knowledge to meet mission objectives.

Specific duties include:

• Prepares, assembles, and correlates information in connection with surveys and one-time reports required by Central Office, the Area Office, the Regional Office (RO), or Division management regarding administrative support functions from other divisions and outside sources of data.
• Processes incoming and outgoing materials such as correspondence, reports, memoranda, and other forms of written communications.
• Reviews and analyzes these materials, determines action necessary, researches and assembles background information, and refers said materials to the appropriate section when necessary.
• Edits documents, composes letters and reports, reviews correspondence for accuracy and completeness, prepares public presentation outlines, and develops standard for form letters and replies to inquiries.
• Liaises with the customer and identifies requirements for equipment purchase, lease, trade-in, excess, move to another location, warranty periods, etc. and then passes those requirements on to the appropriate Administrative Section staff for action.
• The incumbent maintains the official station control log / history file for circulars, bulletins, and memoranda and assigns numbers and dates and recession / retention folders on these as required.
• Reviews and makes changes/ corrections to the RO's controlled publications (circulars, bulletins, memoranda) to ensure proper format is used. Updates and revises publications issued by SSD and prepares "Justification for Proposed Field Station Issue" for appropriate concurrence.
• Maintains the confidential records for SSD, including records concerning individual performance, disciplinary actions, awards, and similar information for all employees of the Division.
• As a purchase card holder, always secures purchase card, identifies correct accounting string or budget object codes (BOCs) for appropriate transactions as required within VA 's credit card system.
• Maintains receipts or other necessary documentation for reconciliation purposes. Reconciles statements and forwards to approving officials within required time frames.
• Serves as the principal timekeeper for SSD and may support other division timekeeper needs by serving as an alternate timekeeper. May have duties in the PIV issuance process and may serve as one of the facility's PIV Card issuers.
• Receives all SSD visitors and callers. Screens telephone calls for the SSD Chief and forwards only those calls requiring the Division Chiefs attention.

• Serves as Team Leader
• Performs inspections and maintains surveillance over assigned contracts
• Develops performance work statements, SOWs, cost estimates, pricing and bidding schedules, purchase requests and other documentation for maintenance and repair service by contract
• Maintains records, and coordinates work and change orders to contract
• Prepares and presents briefings to each level of the Command, up to and including the Wing Commander.

• Duty 1: Serves as the branch administrative support specialist for the assigned branch and section leader(s). Focuses on tasks, prepares a wide variety of recurring and nonrecurring correspondences, reports, and other documents from information obtained from the staff, files, and other sources.

• Duty 2: Serves as the unit administrative support specialist for all government related responsibilities. Serves as the ATAAPS Customer Service Representative (CSR), Timekeeper, Defense Civilian Payroll System (DCPS) and Forms & Account Management Service (FAMS) Monitor.

• Duty 3: Performs other administrative work in support of the office/organization including meeting support, special event planning, and program reviews. Independently creates meeting minutes and follows-up on action items/commitments made during meetings and conferences by Division leadership and staff members.

• Duty 4: Provides Administrative and Records Management. Develops, establishes, updates, and maintains office procedures and standard processes, including electronic records management and document libraries ensuring effective and efficient operation of the office.

• Duty 5: Serves as the primary unit Activity Distribution Office (ADO) and Defense Travel System (DTS) Representative. Reviews and processes incoming and outgoing mail, correspondence, publications, regulations and directives associated.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

Duties include, but are not limited to:

• Work involves specialized administrative judgement and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
• Recommends changes to existing clinic procedures based on current administrative guidelines.
• Utilizes numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
• Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and adjusts as necessary.
• Develop and/or maintain effective/efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.).
• Processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate.
• Participates in team huddles and team meetings to manage, plan, problem solve, and follow­ up with patient care by sharing information and collaborating with the interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure.

Major duties include:

• Program administration and clerical needs of the Nurse Education Program, i.e. Basic Life Support/Advanced Cardiac Life Support Program (BLS/ACLS), Nurse Call, Safe Patient Handling Program, and the nursing educational needs for the El Paso VA.
• Responsible for the coordination of administrative duties for the Nurse Education Program in an effort to guarantee the primary goal of optimally ensuring the certification of all the BLS for Healthcare Providers, BLS for Heart Saver and Advanced Cardiac Life Support is obtained.
• Coordinates course for Basic Life Support (BLS) Certification; scheduling the classes, managing instructor and participant schedules, obtaining required supplies, and distributing required materials for the courses.
• Orders and maintains an adequate supply of training resources (e.g. space, textbooks, equipment and supplies)
• Responsibility for managing the Nursing & Patient Care Services Website, uploading documents and updating material on the internet.
• Responsible for recording committee minutes, ordering office/medical supplies, placing work orders, and assisting with filing and record-keeping.
• Serves as the initial point of contact via phone, or face to face encounter, using accepted, first-rate customer service techniques.
• Responsible for fostering and maintaining good public relations which requires a considerable amount of tact, diplomacy and a genuine concern for BLS instructors, veterans and VA staff and their problems.
• Receives phone calls and determines the nature of their needs, questions or complaints and answers questions, provides information, if appropriate or refers them to the Nurse Educator, or re-directs the call as needed.
• Organizes and coordinates obtaining education material for in-servicing employees.
• Monitors resource levels of all office supplies and utilizes them prudently.
• Attends staff meetings, prepares meeting agendas, reports, and minutes.
• Utilizes the TMS system as a Tracking System to ensure that all employees who are required to be BLS, Heart Saver, or ACLS certified are up to date.
• Assists with responsibility for serving on various committees and performing other administrative duties, such as recordkeeping, filing, tracking, data gathering, coordination, and documentation in support of and in an effort to extend the ability of the Nurse Educational Program.
• Will use Microsoft Word, Excel, PowerPoint and Outlook to coordinate and schedule certification courses, other nurse education activities/programs, and meetings.
• Edits and composes letters and reports for the nurse education program.
• Processes incoming and outgoing material.
• Researches medical references and retrieves appropriate information.

• At the entry level of Law Clerk GS-0904-11 you will perform the below responsibilities;
• Serves as Law Clerk in the Office of Soldiers’ Counsel. Under close supervision and review of the attorney to whom assigned, provides, interpretations and determinations on matters involved in Soldiers Physical Evaluation Board Counsel (SPEBC).
• Performs legal research in final form, on a variety of complex and difficult legal problems in all areas of responsibility of the Office of Soldiers’ Counsel.
• Law Clerks prepare drafts of pleadings and motions in connection with cases in litigation.
• They conduct investigations to obtain facts, study legal precedents, and prepare recommendations.
• They assist attorneys in charge of court cases by cross-examining witnesses and by drafting findings of fact, conclusions of law, and orders based upon the record.
• Responds to inquiries concerning the work of the of the office and prepares in final form and for signature of proper official.
• At the full performance Attorney-Adviser (General) GS-0905-13 level you will perform the below responsibilities;
• Serves as Attorney Adviser (General) at the Regional Office of Soldiers’ Counsel (ROSC) under the direct supervision of the Supervisory Attorney Adviser (General).
• Responsible for providing Soldiers Physical Evaluation Board Counsel (SPEBC) legal services within the Office of Soldiers RSOC.
• Incumbent provides legal advice and counsel to clients in the PEB phase of IDES processing upon completion of the MEB.
• Prepares the client’s formal board case file by conducting research in connection with pending and past cases, analyzes factual and legal issues, gathers and analyzes medical records, diagnostic evaluations, and formulary tables.
• Coordinate and support the Soldiers Medical Evaluation Board Counsel (SMEBC) during the MEB process; research and analyze medical and legal issues and complete work product in a timely and professional manner.
• Thoroughly prepares the client, witnesses, and documents for presentation to the PEB, using material evidence, persuasive legal argument, and relevant precedent.
• Prepares post-hearing briefs, appeals, and correspondence, to include appeals to the US Army Physical Disability Agency (USAPDA) of PEB decisions, rating appeals to the appropriate VA office.
• As directed by ROSC, serves as Soldiers’ Medical Evaluation Board Counsel (SMEBC), represents and advises clients during the MEB process in support of IDES.
• GS-11 and GS-12 attorneys will be assigned less complex work and require more supervision that those at the full performance (GS-13) level.