Total 510 Others level Customer Service job vacancies in Norwich, NR7 0UD

The Trust has a Transactional Services team supporting both purchase ledger and sales ledger activity in Partnership with a third party provider.

We are looking for a support clerk to join our busy team supporting all functions. The post holder will be required to undertake a variety of tasks depending on the priorities of the team. They must be able to work to standard processes and deadlines and have a flexible approach at all times,

The post holder must have good communication skills and will be required to speak to both internal and external people including companies and individuals.

· Request the set up of new suppliers / customers in Oracle seeking to ensure no duplicates are requested and all record information is complete

· Assist in the redirection of non PO invoices receive, code and forward to most appropriate staff for coding (if not already completed) and approval, or return to service provider if the invoices should be matched to a purchase order

· Assist requisitioners / buyers in the resolutions of queries relating to all types of invoices

· Provide suppliers with information to ensure they are invoicing in the most efficient manner

· Input sales order requests in accordance with Trust policies and Oracle protocols

· Input receipts for all income received by Trust either via finance or other departments

· Respond to telephone queries in a professional manner updating systems as appropriate

· Management of generic email boxes to ensure queries are directed to the correct person or Trust action is undertaken as appropriate.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:
• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

The following skills and experience will be required and are essential for the successful candidates:
• Request the set up of new suppliers in Oracle seeking to ensure no duplicates are requested and supplier record information is complete.
• Assist in the redirection of non PO invoices receive, code and forward to most appropriate staff for coding (if not already completed) and approval, or return to service provider if the invoices should be matched to a purchase order.
• Assist requisitioners / buyers in the resolutions of queries relating to all types of invoices.
• Provide suppliers with information to ensure they are invoicing in the most efficient manner.
• Forward any invoices received direct by the Trust to the service provider at the agree address in a timely fashion.
• Perform statement reconciliations and undertake follow up action.
• Monitor suppliers set up as cheque and contact them to get electronic payment details.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Please note that this advertised position, which is part of occupation code 4129 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.


This advert closes on Friday 22 Nov 2024

To accurately and promptly carry out the instructions of the Registered Nurse who is professionally accountable for the delivery of care. To deliver care and carry out duties as specified within the Trusts Approved core task list for Healthcare assistants. To report to Registered Nurse any patient who gives cause for concern or any observed changes in the patients condition. To respond appropriately to clinical emergencies to ensure the patient receives appropriate care. To participate in the admission process under the supervision of the Registered Nurse Provide and deliver a high standard of individualised personal nursing care. To report all care that has been given to patients within the team to a Registered Nurse. To accurately document all care delivered to patients, countersigned by a Registered Nurse maintaining confidentiality at all times. To assist in the preparation of patients and equipment for treatment, investigations or procedures as directed by the Registered Nurse. To keep the clinical area clean and tidy maintaining a safe environment. Please refer to the Job Description for the full specification of responsibilities and requirements for this post. Please note that this advertised position, which is part of occupation code 6131does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

The following skills and experience will be required and are essential for the successful candidates: Request the set up of new suppliers in Oracle seeking to ensure no duplicates are requested and supplier record information is complete. Assist in the redirection of non PO invoices receive, code and forward to most appropriate staff for coding (if not already completed) and approval, or return to service provider if the invoices should be matched to a purchase order. Assist requisitioners / buyers in the resolutions of queries relating to all types of invoices. Provide suppliers with information to ensure they are invoicing in the most efficient manner. Forward any invoices received direct by the Trust to the service provider at the agree address in a timely fashion. Perform statement reconciliations and undertake follow up action. Monitor suppliers set up as cheque and contact them to get electronic payment details. Please refer to the Job Description for the full specification of responsibilities and requirements for this post. Please note that this advertised position, which is part of occupation code 4129 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

Job Title: Complex Care NurseLocation: Norwich Salary: Up to £20,000pa depending on hours worked Hours: Part time, 14-18 hours, 3 days between Mon - Fri 9-5pm (days to be agreed)with flexibility to suit the needs of the business This role will require the successful candidate to be able to drive and have access to their own vehicle What we offer: A competitive salary 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5years'service. pro rata'd An additional day off for your Birthday Blue Light Card Refer with the Care Friends mobile app and earn extra money Cycle to Work scheme for our Head Office, Regional and Branch colleagues Long Service Awards Workplace Pension Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7 A range of Family Friendly Benefits designed to offer you more support, flexibility, and additional time off when you most need it. Supportive working environment with ongoing learning and development opportunities. A friendly, agile and flexible working culture We want to make life better for more people. If you are as passionate about quality as we are and you want a role where your skills will make a real difference, this is a great opportunity. You can help us to grow and develop in an exciting business that puts people front and centre of everything we do.Prestige Nursing & Care has provided home care for over 75 years and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients. Our services span the generations across a number of environments: Adults of all ages, including the elderly and frail, based in their own homes and community setting Babies, children and young adults in and outside of the home setting i.e. at school, college, social activities and play We offer complex nursing care, led by an experienced registered nurse, provided in the clients own home/ community setting and delivered by a nurse, heath care assistant or support worker. Our client needs, which vary, mainly arise from physical disability, long term conditions, neurological impairment, sensory impairment, learning disability and autism and mental health issues. We work in partnership and collaborate with those health-care professionals already involved; we value the importance of integrated and joined-up care provision. We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture. We are looking for a dynamic, resourceful and independent professional with solid nursing experience as an Adult, Child or Dual Qualified Nurse, that is flexible, enthusiastic, and has a can-do attitude to join our clinical team supporting both adults and children with complex needs. The role of a Complex Care Nurse is to provide clinical expertise and leadership to enable the planning and delivery of safe, high-quality complex care to all clients in their own homes and/or community settings. Purpose of the Job: The role of a Complex Care Nurse is to provide clinical expertise and professional leadership to enable management of a complex caseload of clients requiring clinical support in the community and to oversee the planning and delivery of safe, high-quality complex care to all adults and children in their own homes and/or community settings. To be accountable for and lead on the clinical components of care delivery Support in the assessment, mobilisation and implementation of complex care clients to support with business growth To regularly risk assess individual client needs Provide evidence based clinical expertise and advice relating to care-planning and delivery across the pathway and evaluate outcomes Attend meetings and/or liaise with MDT, commissioners, case managers and clients etc to build and manage clinical caseload To act as a role model and leader for all members of staff To facilitate and deliver an ongoing programme of clinical knowledge/skills-training and competency assessments to non-registered members to enable them to competently deliver care with minimal supervision To be responsible and accountable for the delegation of clinical healthcare tasks required for clients to maintain a quality of life within the community Maintain high standards and proactively manage quality improvement, clinical risks, safety concerns and complaints relating to client case load Drive best practice in order to ensure high quality care Promote compliance and adherence to internal policies and standards Keep up with national standards and requirements surrounding clinical services Assist the branch in identifying best practice in regard to clients complexity to ensure delivery of safe and high-quality care Commitment to improving client/family experience at every step of the care pathway. Identify, develop and maintain new business streams to support with growth of clinical services Person Specification: Registered Nurse withNMCwith active PIN Minimum 2 years clinical nursing experience including community or hospital setting Management of clinical risk management and individualised, person-centred care planning Experience of safeguarding adults and children Effective communication skills verbal and written Ability to work on own initiative as well a part of a team self-motivated Effective people management skills Ability to negotiate, influence, escalate and seek advice Experience in interpreting and analysing data and meet deadlines Excellent IT and presentation skills Demonstrate knowledge of the theory and application of clinical governance E Ability to work autonomously and with initiative Can do approach Ability to work independently and within a team Valid UK driving licence and access to a car is highly desirable, however other travel arrangements are possible Demonstrate good leadership skills. A commitment to equal opportunities and diversity Symmetry between personal and organisational values Recognised teaching qualification/experience Evidence of developing policy, guidelines and managing resources Coaching and mentoring skills, teaching qualification Evidence of success in leading/managing significant and sustained change Experience in interpreting and analysing data and meet deadlines

1. To provide a support service to the technical, secretarial, medical and nursing staff of the Department. 2. To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department. 3. To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required. 4. To ensure patients safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern. 5. To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff. Please note that this advertised position, which is part of occupation code 4126 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

Beech Ward is a 24 bedded, stroke specific rehabilitation ward. We are part of the stroke pathway where patient's are transferred from the acute setting for a period of rehabilitation. Patient's and those close to them are supported with goal setting, timely review meeting and complex discharge planning. Our patients encounter a range of complexities including, aphasia, dysphagia, tone, cognitive, mood and mobility difficulties.

We are looking for full-time dynamic and innovative Staff Nurses to join Beech Ward, at Norwich Community Hospital. You will have the opportunity to train and develop your stroke rehabilitation skills in a specialist rehabilitation environment alongside a dedicated inter-disciplinary team.

You will work as an integral part of the ward nursing team and be responsible for ensuring high standards of rehabilitation, care planning and assessment from admission to discharge of patients with complex needs. We encourage our staff nurses to train in skills such as venepuncture, male and female catheterisation, ECG recording, 24-hour tape cardiac monitoring, and complete stroke specific competences.

Effective communication within the team, our patients and relatives is vital to ensure clear outcomes, teamwork and support.

This post involves rotation between day and night duties, including early, long days, and night shifts covering weekdays, weekends and bank holidays. After a period of induction and probation you will be supported to undertake the shift coordinator role which is being introduced within the band 5 staff nurses.

Find out more about working for our organisation here:https://online.flippingbook.com/view/226719057/
• To provide a nursing service within the interdisciplinary rehabilitation unit consisting of liaison, assessment, diagnosis and treatment of patients following stroke.
• Independently manage a defined, delegated caseload with support from senior staff members.
• To participate in the patient’s multi-disciplinary rehabilitation goals which may include aspects of personal care, ensuring a functional approach to rehabilitation.
• To provide clinical interventions to meet the holistic needs of patients to include issues relating to personal care and wound management, medicines management and catheter/ enteral care
• To make appropriate clinical decisions following assessment, using evidence based practice and outcome measures to provide the most effective treatment to patients, their families and carers within clearly defined inter-disciplinary care plans. To seek advice and support as appropriate.
• To work within defined specialist, department and national protocols/policies for stroke care such as the NICE clinical guidelines and National Stroke Strategy, and to work within the professional code of conduct as outlined by the NMC.
• To be professionally and legally accountable for all aspects of own work and to ensure that work is within professional standards and clinical guidelines.
• To adapt practice to meet individual patient and families’ circumstances, including due regard for specific clinical conditions related to communication, cognitive, emotional and physical impairments resulting from a stroke.
• To monitor the patient’s general medical condition and respond appropriately.
• To ensure that patients, families and carers are involved in the planning and prioritisation of their stroke rehabilitation care plans.
• To work collaboratively with other services that may be involved in the care of the patients for instance, social services, and the volunteer sector.
• To monitor the patient’s general medical condition and respond appropriately.
• To attend and contribute to relevant multidisciplinary meetings and client reviews as appropriate.
• To demonstrate clinical effectiveness by use of evidence based practice and outcome measures relevant to stroke, in particular in regards to nursing intervention.
• To provide supervision, advice and support to others regarding management and care of the individual nursing needs of patients (e.g. maintaining skin integrity and continence issues) in particular rehabilitation assistants.
• To conduct multi-disciplinary initial contact assessments as a member of the ward team/stroke early supported discharge team with a senior colleague.
• To provide emotional support to patients and families including those with complex needs, with support from clinical psychologist and senior colleagues.
• To participate in the planning and discharging of patients receiving nursing interventions when agreed objectives have been reached or treatment is no longer appropriate. This will involve discharge planning as part of the inter-disciplinary team, and will require planned referral onto other appropriate agencies/services.
• To be able to work over a seven day period, covering 24hrs a day in an Inpatient setting.


This advert closes on Tuesday 26 Nov 2024

Proud member of the Disability Confident employer scheme

The Ophthalmology department is based within the Outpatients West at the Norfolk & Norwich University Hospital. However, the successful candidate may also be asked to work at the Central Norwich Eye Clinic which is based in Grove Road, Norwich

An enthusiastic, motivated, hardworking and flexible person is required to assist with the smooth running of this busy department. The postholder will be expected to provide an efficient, friendly and welcoming service to the patients as they arrive at reception.

The successful candidate will: -
• Provide support to the technical, secretarial, medical and nursing staff of the Department.
• Carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations and coordinating the various clinics within the department.
• Deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.

You will be trained to use the electronic patient system (PAS), along with all relevant administrative skills and will contribute to and support a very busy, committed and hard-working team.
For full details and competencies required, please see job description.

The successful candidate will be expected to work on set days during the week (Monday to Friday) as well as occasional weekend / evening duties when required.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:
• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

1. To provide a support service to the technical, secretarial, medical and nursing staff of the Department.

2. To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department.

3. To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.

4. To ensure patients safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern.

5. To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff.



Please note that this advertised position, which is part of occupation code 4126 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.


This advert closes on Tuesday 26 Nov 2024

Looking for your next role? Why not take a look at our exciting Scheduling Coordinator role?

Come join our fantastic and dynamic new centralised scheduling team within the Planning and Resourcing Department, where your skills and contributions will be valued and make a meaningful impact!

The post holder will be responsible for the daily running of the scheduling function and supporting staff with resource planning as well as supporting with the workforce planning process.

Please note that the Scheduling department’s hours of operation is between 0600am and 2200pm, 365 days a year, therefore successful post holders appointed will berequired to undertake evening and weekend working on a shift rota or set days basis. This includes bank holidays and weekends.

Unsocial hours payment will be made in line with Agenda for Change, section 2 – use this link for more information on unsocial hours payments:Unsocial hours payments | NHS Employers



The post holder will be responsible for the smooth day to day running of the Scheduling function, ensuring the most cost effective and efficient use of resource supply to meet demand. Use and maintain the workforce management system to enable the department to meet its goals and objectives. Provide data entry, telephone and email support, guidance, assistance and support to managers and staff in matters relating to resource planning.

The post holder will ensure the service has the right staff, both internal and external, with the right skills in the right place to meet patient demand and deliver Key Performance Indicators (KPIs) at all times. They will need to support the workforce planning process effectively. Deal promptly, efficiently, and professionally with calls and emails from staff dealing with queries, absence, annual leave, relief shifts etc and deal with these proactively to meet KPIs and provide a good service. Respond to ad hoc enquiries from all levels of staff.



You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.


At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.



For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.


This advert closes on Thursday 21 Nov 2024

Please find attached our Job Description and Person Specification for more detail on your Key Accountability, then if you feel you have what it takes to make a difference, click APPLY! Some of the benefits you can expect: NHS pension a comprehensive in house & external training programmes career progression starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays) staff physio service NHS discounts and many more. Interview dates are yet to be set; you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying. ***Previous applicants need not apply***

Please dont miss this opportunity! Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other and are looking forward to welcoming you! To see further information on roles or responsibilities for the role, please see the attached job description.

A Vacancy at Norfolk Community Health and Care NHS Trust.


Full time post working Monday to Friday, 08:00 - 16:00. Excluding bank holidays.

This job role is to provide comprehensive and pro-active administrative support; ensuring that all administrative processes and tasks are undertaken efficiently, effectively and to a high standard, contributing to the smooth running of Single Point of Referral for Childrens Services.

This role will involve being multiskilled various administration services that are supported by Single Point of Referral, ensuring that all services are supported during the operating time.

This role offers you the opportunity to make a difference to the patient's journey, within the many services that this team support.
• Answer inbound calls from patients and clinical members of staff
• Add patient referrals onto SystmOne
• Call patients to book appointments into various clinics
• Offer admin support to various services
• Waiting list management
• Creating and posting letters to those involved in patient care
• Offering a high standard of support to all patients

NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an ‘Outstanding’ rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.

We welcome applications from people who share our values and can help us deliver outstanding care in our local community.
• Good benefits package including a minimum 27 days annual leave, plus Bank Holidays which increases after 5 years and 10 years to a maximum of 33.
• Opportunity to join the NHS pension scheme.
• Wellbeing support (gyms, free eyesight test, cycle to work scheme, staff physio service and wellbeing resources).
• Supportive, positive culture that is well led, with regular supervision.
• Comprehensive in house and external training programmes available.
• Gain experience and learning whilst making a difference and working for one of the world’s biggest brands - the NHS.
• Agile working policy, allowing up to two days working from home once trained.
• Discounted bus travel with First Commuting Travel Club.

Main Duties & Responsibilities

To receive and process referrals forthe following Childrens Services:Community Paediatricians, The Neurodevelopmental Service (NDS), The Key Worker Service, Children’s Occupational Therapy, Childrens Community Nursing, and Starfish Children’s LD CAMHS. To liaise with health professionals to triageand to be the first point of contact for any queries relating to new referrals.






Using a range of software programmes includingSystmOne, Microsoft Word and Excel to produce,maintainand distributetriage letterswhich may include medical terminology and deal with matters of a complex and/or distressing nature.






To employ effective waiting list management for appointment booking


This will include

• booking of appointments from waiting lists

• resolving appointment conflicts

• issuing appointment letters/texts

• using cloud booking to ensure there is room availability

• booking interpreters to support these appointments and arrange translation of documentsas and whenrequired

• managingclinician ledgers and beingaware of clinician’s annual leave






To independently manage, undertake and prioritise a variety of Single Point of Referral Office administrative and clerical duties and undertake other general office duties which follow standard processes with the occasional need to deviate. These include:

• photocopying, scanning, emailing, distributing,filingand organising letters,reportsand other documents.

• researchingappropriate websites,downloadingand circulating documents, asrequested.

• toanticipateand assess problems or issues, showing initiative and exercising independent judgement in resolving or actioning them.

• identifyand report areas within working processes and procedures that could improve service delivery.

• being multiskilled across the services that are supported bythe Single Point of Referral office.






To handle telephone calls into the service from members of the public and health professionals confidently and appropriately, regularly providing and receiving complex and sensitive information, takingaccuratemessagesand ensuring these are passed on to the relevant personin a timely manner.






To build effective working relationships with the Consultant Paediatricians, Paediatric Registrars, ADHD NursingTeamand other colleagues who are supported by the Single Point of Referral Office.






To communicate professionally and effectively with colleagues,stakeholdersand service users at all levels, providing clear information and guidance, exercising tact and judgement in dealing with and resolving enquiries, takingaccuratemessagesand ensuring these are actioned and/or passed to the relevant personin a timely manner.






Toprovide and receive contentious or sensitive information about difficult or complex matters and to respect confidentiality at all times. To exercise tact and diplomacy when communicating information to patients which may be distressing to the receiver or where there may be barriers to understanding.






To support The Childrens Single Point of Referral Coordinator and/or the Admin Team Lead tocreate and design administrative processesand regularly review to ensure they meet the needs of the organisation and the patient.






To be committed to working within a changing environment, responding positively to new demands and changes. To be an active team member recognising potential problems, escalating these and any constructive ideas for improvement on to The Childrens Single Point of Referral Coordinator and/or the Admin Team Lead.






To provide training and support to colleagues including new starters, temporary staff and apprentices whenrequiredas directed by The Childrens Single Point of Referral Coordinator and/or the Admin Team Lead.






Tobe responsible forthe efficient use of office equipment and supplies, monitoring andmaintainingstock levels,requisitioningand receipting goods and services on the NHS procurement system,PowerGateand carrying out research into goods and services asrequired.






To report maintenance, cleaning, health and safety and other site issues in line with current procedures keeping the line manager/site managerinformed at all times. To undertake any other site and facilities duties asrequested.






Provide cover for the team and other departments, including reception, during periods of absence, as directed. This may require travelling to other sites.






It is the post holder’s responsibility to ensure that they have undertaken all mandatory training, in line with Trust policies and procedures.






Tomonitorand report their sickness absence and annual leave.






To attend relevant meetings.These may be virtual or in person. This may require travelling to other sites.







This advert closes on Tuesday 26 Nov 2024

Proud member of the Disability Confident employer scheme

Proud to be winner of the 2023 National Care Awards Large Care Home Group

About the Home

• Ivy Court, Norwich, Norfolk, NR5 8BF
• 71 Bedded Nursing/Residential
• 9.4 Carehome.co.uk Review Score

About the role

• Registered Nurse
• NMC Pin Required
• 24 hours - Night Shifts
• £20.00 per hour

What will Aria Care Offer you?

• Long Service Awards
• Employee Discount Scheme
• Blue Light Discount Card
• Plenty of opportunities to develop your career
• And much more!

As a caring Registered Nurse at Aria Care, you will lead an amazing care team that promote independence and dignity, enriching the lives of those individuals in your care.

We are proud to be a diverse and inclusive employer and thrive on learning from each other’s cultures, beliefs, and experiences. If you are empathetic, respectful and have a growth mindset, Aria Care is the perfect place for you.

It would be great to hear from you!

About the Role

We are only able to accept applicants who have the right to work in the uk and live within a commutable distance to the location of the job role.

At Maria Mallaband Care Group, it’s our people who make us great, and we pride ourselves on how well we work together as a team.

Working with us will result in some excellent rewards & benefits including –

• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
• Early Pay – Access to earned pay prior to payday
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
• An exclusive discount on Tastecard - dine out with up to 50% off total food bill
• Free criminal record checks
• Pension Scheme with Nest
• Flexible working patterns
• Cycle to work scheme**
• Service recognition
• Training support and development opportunities
• Employee Assistance Programme
• Wellbeing support
• Discounted gym membership

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

The fact you’re here makes us think you’re exactly the type of person who is passionate about care. Just as importantly, you’re ready to put the happiness and well-being of the people who live with us at the heart of everything you do.

What’s more, we’ve now adopted a flexible working approach to all our roles as many of our people prefer part time contracts. That means you’ll have as much flexibility as you need to fit your role around your other commitments. All you need to do is tell us the hours you want to work and we’ll do our best to make it happen.

About the role

As a Care Assistant/Carer on our team, you’ll care for our residents like they’re your own family. It’s all about looking after their physical, psychological and social needs, and day to day you’ll help with personal care activities such as washing, personal hygiene, dressing and assisting with meals. All to make sure we remain the best quality, most highly regarded Care Provider in the United Kingdom.

About you

We provide full training so we’d also love to hear from you whatever your background, its just as important is that you’re organised, have great communication skills, and that you’re flexible enough to work shifts. We also believe in giving you a great career pathway, so maybe your next step might be Nurse Associate and we are committed to supporting you on your journey.

About us

We’re among the UK’s largest independent care providers, employing thousands of staff in over 80 homes across the country.

Investment in new technology and services is key to our reputation for high-quality care provision, as is our commitment to staff training programmes and our emphasis on progressive career paths.

Our vision is to be the best quality, most highly regarded Care Provider in the United Kingdom, and an employer of choice for care workers.

We truly understand…

That people are unique - this means everyone we care for is one of a kind, so we surround ourselves in their stories and we celebrate their individuality.

The importance of passion - it fills every one of us, it fuels our devotion for the people we care for, and it makes our homes happier.

That honesty is everything - no-one wants to think about the time when a loved one needs care, but we’ll be here to help when that time comes.

That happiness comes with openness - we proactively support new friendships, new discoveries and better ways of living as our residents enter the next chapter in their lives.

Apply now

If you’re ready to start your journey as a Carer/Care Assistant with Maria Mallaband Care Group please don’t delay and apply today!

Mary Chapman Court

Mary Chapman Court is a comfortable residential care service for thirty-two residents, located in a pleasant residential area of Norwich and staffed by a team of talented carers. A homely environment is ideal for service users to achieve a comfortable retirement, while having their personal freedoms respected in pursuing as active and fulfilling a daily lifestyle as they wish. Respite and convalescent care are also available from Mary Chapman Court, as well as palliative services where required.

Proud member of the Disability Confident employer scheme

About the Role

We are only able to accept applicants who have the right to work in the uk and live within a commutable distance to the location of the job role.

As a Kitchen Assistant, you will be experienced with food preparation and catering in accordance with Health and Safety and Food Standard regulations. Monitor and maintain kitchen cleaning schedules ensuring that all areas of the kitchen are immaculately clean; including the washing up of crockery and utensils when required.

"Become a Key worker and make a difference"

In return for all of this you will receive a competitive salary package plus:

• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
• Early Pay – Access to earned pay prior to payday
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
• An exclusive discount on Tastecard - dine out with up to 50% off total food bill
• Free criminal record checks
• Pension Scheme with Nest
• Flexible working patterns
• Cycle to work scheme**
• Service recognition
• Training support and development opportunities
• Employee Assistance Programme
• Wellbeing support
• Discounted gym membership

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

About You;

• Able to demonstrate an ability to manage pressure, prioritise tasks and communicate effectively at all levels.
• Acting as the link between the main kitchen and our residents
• Assisting the chefs to plate meals, prepare food trolleys and ensure all preparation areas are kept clean and tidy
• Genuine interest in working in a care home environment.
• Previous experience working in a Care Home environment is desirable but not essential.
• A committed and organised approach.
• A confident communicator with excellent verbal and written communication skills.
• Flexible to work shifts.

If you would like to use your experience and people skills in an organisation that provides the best quality care you’d expect for your loved ones, then MMCG is a rewarding place to be.

Dussindale Park

Dussindale Park Care Home is a fifty-capacity Countrywide Care Homes accommodation located in Norwich, suited to a wide range of elderly care and nursing needs. The majority of rooms are en-suite and carers look to ensure that privacy and dignity of residents is always respected, while being available round-the-clock for any issues. Respite, convalescent and palliative care are all available from Dussindale, which looks to support community needs in any way its carers' expertise enables.

Proud member of the Disability Confident employer scheme

1. To accurately and promptly carry out the instructions of the registered Midwife who is professionally accountable for the delivery of care. 2. To carry out duties as specified within the Trusts Approved core task list for Healthcare assistants. 3. To report to registered staff any patient who gives cause for concern or any observed changes in the patients condition. 4. To respond appropriately to clinical emergencies to ensure the patient receives appropriate care. 5. To participate in the admission process under the supervision of registered staff. 6. Provide and deliver a high standard of individualised personal nursing care in accordance with Essence of care standards. 7. To report all care that has been given to patients within the team to a Registered Midwife. 8. To accurately document all care delivered to patients, countersigned by a Registered Midwife maintaining confidentiality at all times. The Job Description, which includes a Person Specification, provides a full outline of responsibilities and requirements for this role. Please use your supporting statement to demonstrate how you meet the person specification. Please note that this advertised position, which is part of occupation code 6131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.