Total 79 quality assurance control job vacancies in trafford greater manchester

Salary: £21,000 per annum
Hours: 35 hours per week
Location: Bolton

About CDER Group

Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.

We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.

As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC, DVLA and the Environment Agency.

Introduction

CDER Group is the UK’s fastest-growing provider of debt management solutions for the public sector. Our industry-leading technology and generous remuneration packages have made us an employer of choice within the industry, as evidenced by our placement in the Sunday Times Top 100 Companies to Work For awards for two years running.

The position of Quality Assurance Auditor is based in our Bolton (Horwich) office and reports to our Head of Audit and Compliance, through the local team supervisor. This is not a finance role and no prior experience in auditing is required. The postholder will contribute to ensuring that daily, weekly and monthly audit KPIs are met when undertaking a wide range of audits.

Responsibilities

Responsible for ensuring call centre and field agent activity is in-line with applicable legislation and regulations, company policy, procedures and that of data protection
Reviewing the audio and Body Worn Video footage of field agents and auditing the interaction during the visit against a set of criteria
Reviewing the transcription and Audio recordings of call centre operators and scoring against a set of criteria
To complete agent audits using a risk-based approach
Complete accurate audit reports on each review activity
Identifying any non-conformance and complete appropriate report on findings
Review and cross reference visits and call notes where appropriate as part of the investigation
Communicate findings to department Line Managers based on outcome.
Download Generate evidence where required.
Identify trends and make recommendations for mitigating risk.
Participation in team briefings, to review the auditing processes and ensure consistency of approach.
Undertake such training as required to ensure all potential risks to the business are identified and resolved.
Contribute to departmental continuous improvement including recommending best practice.
Additional company department audits determined through expansion of the compliance programme.
Other associated duties that the business may require in fulfilment of its compliance obligations.

Personal qualities, experience and skills

Excellent written and verbal communication skills.
Ability to make own decisions and problem solve.
Ability to work under pressure in a fast-paced and busy environment.
Ability to work independently, as well as part of a team.
Excellent eye for detail
Excellent listening skills
IT literate, proficient in Microsoft Office Packages (Office 365, Excel, Word, Outlook)
Good communication in English
Highly organised and reliable
This is not a finance role, and no prior experience is required in auditing. Whilst not a requirement, prior experience in call centre or customer care would be an advantage.

Benefits

Gym membership contribution: we will give you up to £20 per month towards your gym membership
Company pension
24/7 employee assistance programme
Company sick pay
Referral programme
Discounts and savings available on our bespoke staff rewards platform
Casual dress
Free onsite parking (excluding City of London)
Loans for travel
Cycle to work scheme
25 days holiday, rising to 28
Extra holiday days available to buy, up to 1 week per year.
Regular subsidised social events
Voluntary service opportunities to a charity of your choice – up to two days per year
Long service awards
Enhanced family leave
Hybrid working
Working hours that are flexible
Extra holiday days available to buy, up to five days per year
Death in Service Benefit
As if that wasn't enough, we even provide you with unlimited refreshments, regular mouth-watering treats and healthy snacks each week

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

If you require any assistance or accommodation due to a disability, please contact the HR department.

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk. Were looking forward to hearing from you!

A Vacancy at Manchester University NHS Foundation Trust.


An opportunity has arisen to appoint a enthusiastic Band 6 nurse within the field of Infection Prevention and Control and Tissue Viability. This is an exciting time to join an innovative and expanding team. Both specialities offer high profile agendas and corporate working which will allow practitioners to develop skills across a wide range of clinical services.

The role will provide an opportunity for a motivated enthusiastic nurse with an interest in Infection Prevention and Control and Tissue Viability to gain valuable experience across a wide variety of disciplines. Staff will have the opportunity to work on each of the hospital sites to broaden the wealth of experiences each site offers in order to meet service needs.

Core hours of the service are 08 - 17.00 covering 7 days a week.

As a professional role model you will provide direct and indirect clinical care, ensuring the needs of the patient are central to service delivery. You will monitor and improve standards of care through, supervision of practice, clinical audit, evidence- based practice, teaching and supporting professional colleagues. Consequently the successful candidate will need the ability to travel independently across hospital sites. Please read the job description to understand the main duties of the role.

MFT is England’s largest NHS Trust with a turnover of £2.5bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we’ve launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.





To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the ‘NHS England’ website where you can also find out more about how to access the vaccination.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team atresourcing@mft.nhs.uk.

We’re looking forward to hearing from you!




This advert closes on Monday 25 Dec 2023

Proud member of the Disability Confident employer scheme

Capel Manor College
Job Title: Quality Practitioner Location: Primarily based at Enfield, but with a requirement to travel to all Capel Manor College sites Contract Type: Permanent Hours per week: 36 hours, Full-time Salary: £41,343 – £44,985 per annum, inclusive of London Weighting Do you have a passion for Teaching & Learning and driving Quality Improvement? If so, we would love to hear from you. Due to further investment to strengthen the Quality Team at the College, we are now looking to appoint an additional full-time Quality Practitioner to join the team. This role sits within the Quality Team and reports directly to the Director of Quality Improvement. The post holder will be required to work across all of the College’s campuses to support academic staff with driving improvements to teaching and learning. This will involve providing academic colleagues with coaching and mentoring, undertaking learning walks and teaching and learning observations and providing developmental feedback, facilitating the sharing of best practice and leading a range of teaching and learning workshops. As well as working with team members to oversee the effective management of quality assurance processes and procedures across the College. The role would suit an experienced quality practitioner with a background of driving quality improvement in teaching, learning and assessment or a lecturer with a track record of outstanding practice in teaching and learning and experience conducting lesson observations looking to move into a full-time quality role. Over the last 50 years, Capel Manor College has helped thousands of school leavers and adults achieve their dream of working with animals, plants and the environment. As London’s environmental college, the College plays a vital role in the green agenda for the capital, equipping the next generation of land-based sector workers with the skills and knowledge needed to preserve and protect London’s wildlife, national parks and green spaces. Capel Manor College is an exciting, innovative and stimulating work environment and we are interested in hearing from applicants who are committed to excellence and improving the lives of others through education, training and skills development. What’s in it for you? We offer the opportunity to help develop your skills and knowledge in a friendly team environment, plus a range of benefits including generous annual leave, a defined benefit pension scheme (Teacher’s Pension Scheme for Lecturing roles and Local Government Pension Scheme for Support roles), employee assistance programme and full access to Capel Gardens. Equality, diversity and inclusion Capel Manor College is committed to creating and promoting an equal, diverse and inclusive workforce that enables those working at the College to achieve their full potential. We are committed to achieving a truly representative workforce and therefore welcome applications from all sections of the community.Closing Date: 5pm on Wednesday 6th December 2023