Total 446 customer service job vacancies in hong kong hong kong

Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders and UBE.

We are seeking a motivated and customer-focused salesperson to join our sales team. The ideal candidate will have a passion for educational tours, excellent communication skills, and a strong drive to achieve sales targets. As a Sales & Customer Relations Executive, you will play a key role in handling sales enquiries, booking tours, and providing exceptional service to our clients. Join us if you enjoy interacting with people and are looking to challenge yourself in the travel industry, that is only expected to get bigger & better with the recovery from the pandemic!

Job Description

• Handling of sales enquiries, tour bookings, customizations, and amendments.
• Prepare sales quotations, tour proposals and itineraries for customers.
• Assisting with sales outreach, cold calling, EDMs etc.
• Generate leads, reach out to potential clients, pitch and close sales.
• Coordinating with Ops team in relation to sales matters.
• Assist in operational procedures i.e customization of tours, tour logistics and on the ground management.
• Data entry to ensure all sales records, databases are up to date.
• Assist in post-sales work which includes following up with client experience, getting reviews
• Liaising with clients, vendors, and suppliers on behalf of managers.
• Communicate and liaise with finance team with regards to invoices and payments.
• Work with internal and marketing teams to achieve company strategic objectives and goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to work effectively in a fast-paced, dynamic environment.
• Proficiency CRM software is a plus
• A passion for the country and culture
• Willing to learn

Highlights

• High Salary with Attractive Bonus Package (Bond Completion & Year-end Bonus)

• Service Bonus up to $10,000 for class 3,4 & 5 driving license holder/ Experienced
• No Experience Required; Training and Certification Provided
• Evergreen Industry with Job Security
• Opportunities for Growth/Career Progression (supervisory positions available)
• Supportive and Compassionate Management Team

Job Description:

• Drive prime mover trucks to transport shipping containers from container ships to designated locations within the PSA Pasir Panjang terminal.

Job Requirements:

• Candidates with no experience are welcomed!
• PSLE pass in English
• Bonus points for candidates who possess a Singapore Class 3/4 driving licence (We offer sponsorship for Class 3 driving licences.)
• Safety-conscious and have a good driving record without significant violations or accidents
• Good physical health to handle shift schedules and working outdoors
• Day Shift: 7.30am - 7.30pm (meal break included)
• Night Shift: 7.30pm - 7.30am (meal break included)
• Candidates may choose any preferred shift (Day/Night/Rotating)
• Flexible rostering can be arranged (subject to operational needs)

Still unsure? You can contact (message) +65 8035 8901 to arrange to speak to our friendly career advisors!

SEA AI Customer Advisory Lead

The goal of the SEA AI Customer Advisory leader is to work closely in tandem with SEA leadership, to ensure that SAP’s Business AI strategy is rolled out and executed with consideration of market unit feedback and priorities. In this individual contributor role, you will own the SEA AI GTM strategy and execution across the market unit, with a clear focus on pipeline generation, progression and Business AI adoption.

KEY RESPONSIBILITIES

The SEA AI Customer Advisory Lead has a mix of Business Development and Presales skills to drive success in responsibilities across GTM strategy, demand generation, strategic engagement pursuits to drive pipeline progression, thought leadership, community engagement and enablement, partner management and Bus AI adoption to drive customer success.

Core tasks include:

GTM Strategy & Demand Generation

• Working closely with the SEA MD and CBO to define the short and mid-term GTM strategy for AI with focus on pipeline development, pipeline progression and adoption. This includes close alignment with the partner org to ensure our partners help us rapidly accelerate our AI ambitions.Cascades and communicates the strategy to Solution Areas, Black Belts, SEA leadership and track execution. Acts as a multiplier in the market unit, also working closely with the partner org and partners directly.
  Monitor strategies and operating plans across SEA marketing in support of SAP’s AI vision and operational execution. This includes strategic initiatives defined by the SEA Marketing Leadership team. This work covers all aspects including awareness, demand generation, and sales enablement.
  Collaborate with product management teams to influence product development based on market trends, customer feedback, and competitive analysis.
  
• Ensure a strong pipeline of SAP Business AI portfolio of solutions and a path to closure across SAP portfolio.Work closely with CROs and SEA leaders to create top AI-led sales plays to drive AI led as well as AI influenced revenue.
  Work closely with SEA Marketing Team to continuously help refine the APJ AI story, and support program execution for Buyers and other key audiences.
  Act as a facilitator, presenter and storyteller, with ability to present complex ideas in a clear, concise fashion to technical and non-technical stakeholders
  

Pipeline Progression

• Provide deal progression support for top deals powered by the SEA expert pool across embedded and custom AI with BTP.
• Identify deals where SAP Business AI can be applied effectively. Assess the feasibility and potential impact of AI initiatives to scale across the region.
• Support the development and localization of a methodology and set of services that Customer Advisory needs to offer to our customers to teach, tailor and take control of sales opportunities for Business AI
• Conduct cost-benefit analyses and develop business cases to support AI investment decisions with Value Advisory teams.
• Ensure the latest Bus AI demos and use cases are being brought to life by our Solution Advisory teams across all Solution Areas

Customer Success – AI Adoption

• Establish a channel for customer success between CSP, CA, Support and Labs team to foster better deployments and happier customers.
• Implement a structured approach for gathering and analyzing customer feedback post-implementation to drive continuous improvement in AI solutions and services
• Work closely with the CSP teams to identify potential accounts which can be AI success stories
• Support the development and maintenance of a repository of case studies and customer testimonials to support sales efforts and showcase the value of SAP’s AI solutions
• Ensure lighthouse customer references are being created with a special focus on Joule activation and adoption is essential
• Identify large BTP CPEA install base accounts and work with MU leads and management to drive up consumption with AI
• Ensures ongoing feedback exchange with ANZ Leadership in regards to customer and partner sentiment, and shares consolidated feedback further with the APJ and Global Leadership for Business AI for consideration in the AI and product strategy evolution.
• Enable eco-system to deliver on the promises with necessary support for making Business AI deployments faster and outcome driven.
• Work with the services organization to identify and create rapid adoption packages/ methodologies to ensure success across Customer Value Journey phases.
• Awareness and ability to match partner or competitor offerings to SAP services and being able to either suggest SAP-ways or integration approaches for it.

Laying the foundation for scale – Thought Leadership and Enablement

• Serve as a subject matter expert on AI technologies, trends, and best practices. Stay up to date with the latest advancements in AI and identify opportunities to translate hype into business outcomes.
• Be curious and challenge the status quo to re-imagine business processes with disruptive technologies like generative AI and beyond, with a desire to keep pace with the new and emerging trends, technologies, and innovations.
• Enable collaboration between SAP Learning, APJ and SEA Leadership, and Black Belts in regard to localization of content.
• Co-own the enablement plan for AI together with SAP Learning and ensure that SEA needs are met
• Collaborate on execution of the communication/ SEA enablement approach across CS, leveraging Black Belts
• Coach and fine tune the SEA AI messaging for the leadership team to influence AI led revenue at various forums.
• Leverage extended teams to drive business outcomes like ecosystem-led hackathons, Labs led content creation, etc.

PROFESSIONAL EXPERIENCE/QUALIFICATIONS

The successful candidate for the SEA AI Customer Advisory Leader role will bring the following experience and attributes:

Experience:

• Senior level experience (10+ years) significant experience driving complex and leveraging revenue impacting marketing & thought leadership topics.
• Significant experience in a variety of disciplines and a strong record of achievement in business development and GTM execution.
• Understands SAP Business AI strategy and portfolio on the business level; some degree of technical understanding of AI is a plus.
• Deep experience of customer AI-focused engagements.
• Innovation Track Record: Drives operational innovation based on a deep understanding of customer and organizational landscape & business factors.
• Transformation: Track record of translating transformations and strategy into operational execution proven by measurable business success (top line or bottom line)
• Customer Focus: Well- respected, market facing proven leader in customer success execution and customer empathy across LoBs, Segments, and/or Industry
• Record of building strong and loyal customer and partner relationships that translate to measurable business outcomes.

Leadership Competencies:

• Leads with expertise and an innovation mindset.
• Leads a matrixed team through vision, engagement, competency, and influence. Well respected both internally and externally.
• Optimistic outlook and agile mindset. Quickly addresses challenges and leads and inspires through adversity.
• Has executive presence and credibility. Effectively interacts with CxOs.
• High integrity and ethics. Demonstrates SAP’s values and culture.

Behavioural Competencies:

• Customer Focused. Result oriented.
• Agile, with a proven ability to work under pressure with extreme flexibility.
• Displays high IQ and EQ.
• Communicates clearly and effectively – both in written and spoken form.
• Innovates, experiments & incorporates new approaches to put Customers First.
• Well networked internally and externally.
• Promotes a culture of trust, feedback, transparency, informed risk- taking and execution excellence.

Education:

• Bachelor’s Degree or equivalent accreditation required; Master’s Degree or MBA Preferred.

*This position is to report to APJ AI Solution Advisory Lead in SG

Job Description & Requirements

♫You’re hot and you’re cold, You’re in and you’re out, You’re up and you’re down ♪

See how this song applies when you join us as a Reefer Technician – you need to check the temperature of reefer containers in the port (reefer containers refer to shipping containers with built-in refrigeration used for temperature-controlled goods); you need to perform the plugging in and out of the power supply of these reefer containers; and your job involves going up and down flights of stairs.

Voila! This interesting job isn’t for the faint-hearted.

Highlights:

• Monthly gross salary up to S$4,500
• Service Bonus
• No Experience Required; Training and Certification Provided
• Evergreen Industry with Job Security
• Supportive and Compassionate Management Team

Job Descriptions:

• Conduct plugging in and unplugging of electrical power cables on the reefer containers
• Check and record the temperature of reefer containers
• Report about exceptions of the reefer containers

Job Requirements:

• Proficient in communicating in English
• Able to rotate between Day Shift and Night Shift
• Able to operate Android tablets and VHF radio sets
• Possess a Singapore Class 3 driving licence and able to operate a manual-gear light vehicle
• Able to perform job independently
• Good physical health to handle shift schedules and working outdoors

Still unsure? You can contact (message or call) +65 8035 8901 to arrange to speak to our friendly career advisors!

Highlights:

• High Salary with Attractive Bonus Package (Service Bonus)
• Evergreen Industry with Job Security
• Opportunities for Growth/Career Progression (supervisory positions available)
• Supportive and Compassionate Management Team

Job Descriptions:

• Transport shipping containers from one port to another (i.e. Keppel Terminal, Brani Terminal, Pasir Panjang Terminal and Tuas Terminal)
• Ensure that the IGH truck is clean and in serviceable operating conditions
• Practise safe driving habits in compliance with PSA and public traffic rules

Job Requirements:

• Able to speak and write simple English
• Possess a Singapore Class 4/5 driving licence
• Familiar with Singapore’s road network and traffic
• Preferably 1 year of experience driving Class 4 trailer-trucks
• Good physical health to handle shift schedules and working outdoors
• Day Shift: 7.30am to 7.30pm (meal break included)
• Night Shift: 7.30pm to 7.30am (meal break included)

Still unsure? You can contact (message or call) +65 +65 8035 8901 to arrange to speak to our friendly career advisors!

Summary of Role

We are seeking a seasoned Service Line Specialist with a strong background in Workday to join our multinational corporation.

With extensive experiences, the ideal candidate will drive innovation and efficiency across our service lines enhancing our capabilities and delivering exceptional value to our clients.

Role Responsibilities

Market Leadership

• Creates sales strategies and plan for the Client Partners’ review and for its incorporation into the broader client strategy and plan.
• Provides subject matter expertise to proposal development and overall solution.

Relationship Management

• Executes and manages the account plan within function/specialism under the guidance of the Client Partner
• Invests time in strengthening existing client relationships. Participates in reviews and provides educated and relevant perspectives.
• Client Relationship Management; engage with CXO, VP and Director level clients

Business Development & Pre-Sales

• Responds to and deliver on client requests; responds to RFP’s
• Identifies opportunities, makes proactive proposals to client in line with account strategy
• Obtains the approvals to pursue opportunities
• Leads pursuits to close new and expansion opportunities related to their sales specialisms, working
• closely with Client Leadership Team
• Secures revenue renewals related to their sales specialisms
• Engages the relevant internal Cognizant teams and service lines team for developing solutions
• End to end account management including account forecasting, budgeting and operations
• Handles risks and issues related to the account, including delivery oversight
• Creates and presents account QBR presentations and executive status reports

Experience & Skills

• Must have extensive experience and expertise in Workday.
• Proven track record of improving service line efficiency and client satisfaction.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Ability to lead and manage projects effectively.
• Commitment to staying abreast of industry trends and technological advancements.
• Adept at training and mentoring team members on new technologies and processes.
• Strong knowledge of the relevant partner ecosystem and the ability to collaborate within the ecosystem
• Recent experience working for IT professional services or management consulting firm(s)
• Recent experience managing global service delivery model(s)
• Excellent problem solving, business communication (written & oral), and client management skills are
• essential
• Experience developing opportunity pipelines, qualifying high priority deals, and winning new business in line
• with agreed targets
• Experience closing sales with a specific emphasis on growing sales. Specifically, win new deals in customer
• account per pre-agreed targets.
• Proven leadership qualities such as conflict/issue resolution, strategic and critical thinking and ownership,
• particularly with highly diverse teams
• Ability to work collaboratively in a virtual and highly-matrixed environment

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

Summary of Role

We are seeking a seasoned Service Line Specialist with a strong background in SAP to join our multinational corporation.

With extensive experiences, the ideal candidate will drive innovation and efficiency across our service lines enhancing our capabilities and delivering exceptional value to our clients.

Role Responsibilities

Market Leadership

• Creates sales strategies and plan for the Client Partners’ review and for its incorporation into the broader client strategy and plan.
• Provides subject matter expertise to proposal development and overall solution.

Relationship Management

• Executes and manages the account plan within function/specialism under the guidance of the Client Partner
• Invests time in strengthening existing client relationships. Participates in reviews and provides educated and relevant perspectives.
• Client Relationship Management; engage with CXO, VP and Director level clients

Business Development & Pre-Sales

• Responds to and deliver on client requests; responds to RFP’s
• Identifies opportunities, makes proactive proposals to client in line with account strategy
• Obtains the approvals to pursue opportunities
• Leads pursuits to close new and expansion opportunities related to their sales specialisms, working
• closely with Client Leadership Team
• Secures revenue renewals related to their sales specialisms
• Engages the relevant internal Cognizant teams and service lines team for developing solutions
• End to end account management including account forecasting, budgeting and operations
• Handles risks and issues related to the account, including delivery oversight
• Creates and presents account QBR presentations and executive status reports

Experience & Skills

• Must have extensive experience and expertise in SAP BW Accelerator.
• Proven track record of improving service line efficiency and client satisfaction.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Ability to lead and manage projects effectively.
• Commitment to staying abreast of industry trends and technological advancements.
• Adept at training and mentoring team members on new technologies and processes.
• Certified Application Associate - SAP BW POWERED BY HANA
• Strong knowledge of the relevant partner ecosystem and the ability to collaborate within the ecosystem
• Recent experience working for IT professional services or management consulting firm(s)
• Recent experience managing global service delivery model(s)
• Excellent problem solving, business communication (written & oral), and client management skills are
• essential
• Experience developing opportunity pipelines, qualifying high priority deals, and winning new business in line
• with agreed targets
• Experience closing sales with a specific emphasis on growing sales. Specifically, win new deals in customer
• account per pre-agreed targets.
• Proven leadership qualities such as conflict/issue resolution, strategic and critical thinking and ownership,
• particularly with highly diverse teams
• Ability to work collaboratively in a virtual and highly-matrixed environment

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

Responsibilities:

• Perform site survey, installation, testing and commissioning, instrument maintenance and calibration on general laboratory/material testing/medical equipment.
• Ensure all equipment repair and maintenance service are promptly attended to and rectified within a reasonable period to minimize down time in customer’s operation.
• Liaise with external vendors, contractors, clients, suppliers and other business managers and staff on all issues pertaining to sales and service activities.
• Provide support in preparing service quotations and service contracts.
• Ensure accuracy and timely submission of all service reports and documentation.
• Upkeeps of technical library for manual and technical drawings
• Collaborate closely with the Service Manager to align technical service activities with overall service and business objectives.
• Maintain the desired customer excellence experience and always keep a positive outlook.
• Any ad-hoc duties assigned by reporting manager.

Requirements:

• Minimum NITEC in Electrical/ Mechanical Engineering
• Candidates should have a minimum 2 years of relevant experience in technical service.
• Customer Service Orientated mindset
• Quick learner, team player and ability to work independently with minimum supervision.
• Able to understand/interpret electronics, electrical and other technical schematic drawings
• Understand basic concept of computer networking/equipment
• Experience in basic setup of TCP/IP and physical connection of network equipment is advantageous
• Independent and self-motivated, with a positive attitude towards learning, and a pleasant personality
• Able to perform standby duty as and when activated (evenings and weekends)
• Preferably own a motorbike

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

We are looking for a Service Engineer, Propulsion. This is a permanent opportunity, and its location is Singapore.

What will you be doing as Service Engineer, Propulsion? Your work will focus on these responsibilities:

• Mechanical maintenance and overhauling skill require for FPP, CPP, Gearbox, Transverse thruster, Azimuth thruster and WaterJet etc
• Carry out Propulsion product trouble shoot, maintenance and investigation
• Execute Propulsion product warranty, commissioning work and supervision of new building project
• Perform system upgrade for Propulsion control system
• Executing warranty, commissioning work & supervision of Field Service.
• Preparing service work reports
• System upgrade for Wärtsilä Propulsion System
• Technical communications with Wärtsilä field service stakeholders and customers

To be successful in this role, we expect you to have:

• Ability to work on engine/propulsion with field service & marine engineer background
• Ability to understand, use and correct electrical and automation schematics and drawings, and related component level documentation.
• Possess suitable real-world knowledge and experience related to control system specification and design, marine power distribution, motor control, process sensors and instrumentation, valves, pumps, fans and other process system componentry.
• Knowledge of machinery/field service work experience
• More than 3 years' experience of similar task
• Good command of written and verbal English, Diploma/BSc in Mechanical, Marine, Electric & Electronic or Mechatronic Engineering. Preference will be given to candidates who have propulsion FS experience.

Why you and us
All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within a very global working environment, in an ambitious and growth orientated organisation.

Contact & next steps
Does this sound like the job for you? If yes, we hope to hear from you before the application deadline by submitting your application through our career’s portal. Are you still wondering if you should apply and would like to get something clarified? Please reach out to David J Samuel, Talent Acquisition Partner (david.samuel_external@wartsila.com) with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

This is Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,000 professionals, in more than 200 locations in 68 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.

Join us as we are a leading brand in Singapore. We provide great employment benefits and good career growth.

• High Commission
• AWS bonus
• Walking distance from MRT Station
• Annual leave up to 21 days
• Training Provided

Job Responsibility

• Provide first level of support and customer service

• Provide quality customer service to customers over the phone or email

• Require to listen, probe to clarify and understand customer needs

• Escalate problems or issues promptly and resolve customer queries

• Administrative duties as required

Job requirement

• Minimum 1 Year(s) of experience in Similar Position
• Good interpersonal and communication skills
• Able to converse in English and Mandarin (to answer chinese-speaking enquiries)
• Requires a sense of urgency
• Able to work independently with minimal supervision
• Good team player, positive attitude and willing to learn
• Able to commit retail hours
• Immediate position
• Interested Participants please submit your CV

We Are

YouTrip is at the forefront of Asia's financial revolution, defining the future of digital finance with its leading multi-currency payment platform. Launched in 2018, YouTrip has swiftly ascended as a powerhouse, orchestrating billions in transactions annually and securing the trust of millions. With innovative solutions like YouTrip for consumers and YouBiz for businesses, we offer unmatched financial ease and cost-effectiveness. Fresh off a successful US$50 million Series B funding round led by Lightspeed Venture, we're setting new benchmarks in the digital financial services sector.

At the heart of our mission is a commitment to eliminate financial borders across Asia, propelling us into the next wave of digital finance.

You Will

• Monitor and supervise day-to-day customer service operations for YouBiz (our B2B product), manage customer enquiries, requests and feedback professionally across all customer touch points that are received through channels such as in-app, calls, emails and social media escalations
• Set up, update and maintain Knowledge Base platforms as well as internal and external FAQ to ensure customer queries are correctly addressed
• Identify opportunities for improvement, participate in enhancements
• Supervise and provide guidance to a team of Customer Success Specialists, handling a variety of functions including, but not limited to performing duty supervisor calls and KPI management both in-house and remote teams
• Be the custodian of high quality service, amidst different scenarios and ensuring the team is adequate in performing their deliverables through BAUS, surges of volumes, incident management to expertly navigate and resolve each circumstance. Proficiently manage the existing CRM, Telephony and Knowledge Management systems
• Manage escalations and support or lead in projects implementation
• Work on regular hours from Monday to Friday
• Given the teams are working on 24/7 rotating shifts, the Customer Success Lead would be expected to be readily available to handle escalations outside working hours.

You Are

• Seasoned Customer Service Enthusiast – You are a Degree holder with at least 3 years of senior/supervisory experience in customer service and working knowledge and experience in setting up multiple channels, such as calls, emails and external FAQ. Experiences with start-ups, fintech or bank contact center would be ideal.
• Self-Driven Attitude – You are self-starter and able to work in a fast-paced environment with tight deadlines.
• Independent Worker & Team Player – You are able to work independently, or with a team, demonstrating strong interpersonal, leadership and organizational skills. You are also able to promote a culture of collaboration and teamwork across organization to optimize overall business growth
• Natural Communicator – You have strong interpersonal and communication skills with all levels of the organization from team members to executives

What You can Expect from Us

• An innovative culture that encourages talents to work highly collaboratively in a respectful, friendly environment
• Access to a deep bench of technical and business experts
• Working with an entrepreneurial team of people from across the region

Product area

When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.

Additional job description

As a core part of Google Customer Solutions (GCS), AppDev is one of the fastest growing businesses in the Global Business Organization (GBO). AppDev works in the global Apps and Games ecosystem, helping them grow and expand their business across each region.

In this role, you will work on iOS and Android Apps and Games in Asia-Pacific to help them optimize their user acquisition strategy with Google Ads. You will deliver client engagements on data measurement and investigative consulting projects (e.g., pLTV, event selection, incrementality). You will help clients understand and improve the effectiveness of their advertising across digital platforms and across media. In addition, you will lead hypothesis-driven client analysis to surface actionable insights.

Qualifications

Job responsibilities

• Build scalable solutions and measurement frameworks to help AppDev promoters and their customers accelerate their advertising business across Android, iOS, domestic and international markets through the power of data.
• Collaborate and influence various cross-functional teams including Sales, Product, Strategy. Partner and identify new business opportunities, put thoughtful insights together and present those and drive decision-making.
• Train promoters and customers with industry and investigative thought leadership by monitoring the latest trends and insights from developers and users, and by offering data-driven suggestions via supporting tools and presentations for high-level sales initiatives.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in a technical project management or a customer-facing role.

Preferred qualifications

• Experience in running causal/incrementality study to measure impact.
• Knowledge of Apps or Web attribution ecosystem, and SQL to provide key insights.
• Understanding of machine learning methodologies including data cleansing, normalization, feature engineering, model training/validation and automation, statistical modeling and quantitative analysis techniques.
• Ability to work with large data sets.
• Ability to communicate in English and Vietnamese fluently in order to lead business and technical conversations with key clients in the Vietnam market.
• Ability to work with limited guidance and provide actionable business insights.

Career in the Hospital

Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose – to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.

We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

About NUH

The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

About Department and Purpose of the Position

We are seeking a dynamic, resilient and highly dedicated Patient Service Associate to join our Specialist Outpatient Clinics.

As a Patient Service Associate, you will deliver friendly, efficient customer service and create a warm and welcoming atmosphere for our patients and visitors, with the key aim of providing excellence patient care and satisfaction.

Key Responsibilities

• Counter Registration
• Perform registration and screening of patients
• Perform accurate billing and timely collection of payments
• Comply to clinic facilities readiness
• Consultation Room
• Assist clinicians and/or therapists during clinic consultation.
• Provide proper care and coordination and coordinate first/follow-up appointments for patients.
• Manage wait time and keep patient updated in a timely manner.

Key Requirements

• Minimum “N” Level.
• Healthcare or service or related industry preferred but not required.
• Proficient in computer skills.
• Team player with good communication and interpersonal skills.
• Able to multitask and work in a fast paced environment.

Closing & Applications

When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.

• Responsible for installation, commissioning, routine maintenance, trouble-shoot and repair of scientific equipment

• Prepare service test report and IQ/OQ documents for customers

• Prepare service quotation for maintenance and repair works

• Provide excellent customer service through product knowledge, handling customer feedback, prompt response and working closely with sales engineers

• Liaising with principals or suppliers for technical issues

• To take ownership for all assigned projects and assist in other jobs when required

We are seeking a highly motivated individual to join our team as a Customer Success Manager (Trade Finance). As a Customer Success Manager, you will engage the various financial, commodity and supply chain stakeholders to drive the digitalization in trade and contribute to overall efficiency of Singapore’s supply chain landscape.

Key Responsibilities

Ensure success for customers across their whole lifecycle

• As advocate for the Customer, define key business requirements, understand and anticipate Customer’s needs
• Plan and execute product and systems implementations (e.g. UAT, SIT, live production) to ensure smooth deployment
• Work alongside the wider team to implement solutions, ensuring that the product development, deployment, and Customer onboarding are delivered on time
• Support business outcomes for Customer helping them realize value from the product through continuous improvement in product design, delivery practices and customer satisfaction by understanding business needs
• Manage use case pipeline, account manage and act as point of contact for Customer’s feedback and issues
• Provide product knowledge to Customers and drive resolution in a timely and proactive manner
• Track and ensure realization of financial and non-financial targets and other strategic KPIs
• Drive and support expansion plan for existing use cases and drive user adoption
• Form strong relationships with customers, keeping them fully engaged and supported, liaising with both technical and business focused audience

Expand Customer base and Use Case adoption

• Work with existing Customers and stakeholders to drive Customer reference and prospects
• Deliver proactive customer contact strategy to engage, recruit and drive account growth
• Identify at-risk customer and execute remediation plan
• Overall responsible for the management of a portfolio of Customers to foster long-term business relationships

Be a key member of the team

• Have a Customer-first mindset and experience in delivering business outcomes
• Be highly collaborative and work across teams and stakeholders to deliver right outcome for customer
• Act as a role model for the team by always demonstrating the highest standards in business conduct; transparency, predictability, integrity and compliance
• Act as a company ambassador for internal and external events

Qualifications / Skills and Competencies

The ideal candidate would have

• ~ 5-10 years of relevant and current experience in structured trade and commodity finance products
• Proven track record for driving digitalization and/or process optimization in trade finance with passion for Digital solutions to address customer business problems
• Experience in key supply chain industry business processes with established network in various industry especially in the commodities sector. Bearing know-how of the nuances/ways of work related to trade finance transactions, credit facilities structuring, risk monitoring, supply chain financing
• Experience handling a portfolio of commodity clients including oil/energy, metals and soft commodities
• Strong business, trade and technology industry knowledge paired with an ability to “see the big picture” to identify the dependencies, plus the upstream and downstream impact of process enhancement
• Strong written and verbal communication skills. Ability to present comfortably and compellingly to senior audiences and to deliver difficult messages objectively to both internal and external stakeholders
• Strong ability to engage Customer and stakeholders with proficiency in aligning cross-topic objectives in multi-organizational set up
• Customer focused with strong interpersonal, negotiation and influencing skills
• Experience working in a team-oriented, dynamic and fast-paced environment
• Confident, self-motivated team player who thrives in a fast-moving environment
• Good understanding of software development principles and practices, and prior experience working with technical teams is a plus
• Prior experience and exposure to API, data platforms implementation is a plus