Total 1,983 customer service job vacancies in birmingham west midlands b37 7uu

$60k - $65k per year Super and bonus


Permanent fully office-based role


Social?events - including fortnightly team BBQ?s


Alexandria location close to public transport
WOW Recruitment are proud to be an exclusive recruitment partner for this international business providing?skylights and roof windows to Australia for over 30 years. Due to continued growth, they now require an additional Customer Service Officer, who will be responsible in assisting customers with general queries. 
 
Main duties/Responsibilities:


Attend to general enquiries received by way of phone, email & mail. Recommend combinations and feasibility of products to the individual situations and assist customer with placing the correct order.


Handle enquiries from end users and advise benefits of the company?s products and assist with any relevant enquiries. Receive requests for measure & quotes and service calls and
... Click here to view more detail / apply for Customer Service Officer

WHY join Schindler?
At Schindler, we are  all about our culture ! We focus on  supporting our employees  to meet their full potential through careful selection and  constant development  to make them a leader in their area. You will have the opportunity to  grow and develop both personally and professionally  whilst working with a great bunch of people. We offer job stability to our employees as we focus on  promoting from within  and foresee a growth trajectory of our business in the coming years.
About the role:
An opportunity has arisen for a Customer Service Representative, with  a genuine enthusiasm for excellence in customer service  to join our organisation based in our National Call Centre in  Mascot . Reporting to a  supporting and experienced  Customer Service Manager, the primary function of this role is to receive service requests from customers and to dispatch these requests to
... Click here to view more detail / apply for Customer Service Representative ? HO Sydney

MAYDAY Recruitment is excited to work with one of Australia's largest healthcare companies looking for  Customer Service/Call centre officers  for a permanent role in North Ryde. 
No previous experience required!
This role offers a great opportunity for candidates to kick start their career and gain invaluable experience within a corporate setting.
In this role, you will be taking a high volume of inbound calls and providing strong customer service to patients, doctors and other stakeholders. 
What?s in it for you:

Gain invaluable experience within a call centre environment.
Permanent role, with opportunity to grow and develop with the company
No shift work! Work Monday - Friday 08:30am - 5pm.
Full time in the office in North Ryde (close to Macquarie Park Station, no onsite parking available)
Work for a leading healthcare company with great company culture.
Onsite training provided to set you up
... Click here to view more detail / apply for Customer Service Officer ? Multiple Opportunities

About You

Do you enjoy working with fantastic people, where no two days are the same?
Do you have a passion for great customer service?
Do you want to make a real difference to the communities we serve?
If so, read on......

We are looking for someone to join us as a Customer Service Advisor. If you currently work in a customer service environment and are looking for a career change we have an exciting opportunity available.

You will be a highly motivated, have an eye for detail, be a good communicator so we can understand our customers needs in order to be able to support them in the best way.

You'll feel comfortable in prioritising work, have the ability to multitask and have excellent time management skills.



About The Role
As a customer service advisor, you will be responsible for providing a first class customer advice, information and transactional service to a variety of customers covering a wide range of services provided by the Coal Authority through telephone, digital and some face-to-face channels.
You will form a vital role within the Customer Strategy and Services team and will be responsible for a variety of customer enquiries, including interpretation of report information, advising customers on the right products and services for their needs and providing an immediate incident response service when required.
We don’t expect candidates to meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

To find out more about the role, take a look at the job description.

Role location: Hybrid working (on average 2 days working out of our Mansfield office)

Schedule:

Application closing date:17th November 2024
Sifting date: 18th/19th November
Interviews: 22nd November, and w/c 25th November
(If you are unavailable on these interview dates, please make us aware and we will look at alternative dates)
Security:
Successful candidates must pass basic security checks and will be subject to UK Immigration requirements.

About The Coal Authority
Our benefits:

- A cutting-edge pension scheme with an impressive employer contribution rate of approximately 28.97%.
- Experience our values-based recognition scheme that celebrates your contributions.
- Flexibility in working patterns, whether it's full-time, part-time, or compressed hours.
- Embrace flexible working arrangements tailored to your needs.
- Enjoy a generous holiday allowance of 27.5 days annually, plus the flexibility to add 6 extra days to that, alongside 8 public holidays.
- Benefit from a comprehensive parental leave policy with 26 weeks of full pay (subject to eligibility).
- Get support to further your professional qualifications and payment for one annual professional subscription.
- Access a free, confidential Employee Assistance Programme to support your well-being.
- Unlock exclusive employee discounts
- Ensure your well-being with an annual health check and receive £15 monthly towards well-being activities.
- Enjoy the convenience of on-site free parking, along with complimentary tea, coffee, and soft drinks at our Mansfield office.

Working with us:
We offer different ways to work flexibly, and the following types of flexibility are usually possible: job share, flexible hours, working from home for part of the week and compressed hours. Please feel free to talk about what flexibility means to you at your interview.
With a genuine commitment to flexible working, we believe that work life balance is incredibly important.
Who we are:
Here at the Coal Authority, we really are a great team to work with. We’re united in our passion and commitment to make a better future for people and the environment in mining areas.
We carry out a wide variety of essential services from responding to coal mining hazards, to keeping everyone and everything safe from mine water pollution.
We are excited about what our future holds. Our work is helping to develop a new sustainable source of renewable energy for the UK. By harnessing the energy from mine water heat, we hope to play a key role towards helping the UK to meet net-zero emissions by 2050.
We truly are a supportive organisation where we all live and breathe our values. We are inclusive, trusted and progressive in everything that we do.
Equality, Diversity and Inclusion:
Here at TCA we don’t just accept difference – we celebrate it, support it, and thrive on it for the benefit of our colleagues, our customers and our communities. We are proud to be an inclusive employer. We are committed to developing a supportive, inclusive, caring and positive community. We encourage applications from people from different backgrounds, identities, cultures and beliefs. Diversity is vital to our success and innovation and is fundamental to our values of being trusted, inclusive and progressive.
As part of our commitment to increasing the diversity of our workforce, we provide a guaranteed interview to applicants who meet the minimum selection criteria who are disabled or from a minority ethnic community.
If you require any reasonable adjustments or alternative format application forms you can get in touch with us by contacting the team by email at recruitment@coal.gov.uk or by phone on 01623 637000.

Proud member of the Disability Confident employer scheme

Thorough training program to kickstart your banking career???




Access to extensive employee benefits & discounts??




Be part of a collaborative and high-performing culture??




Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster.    



38 hours per week: ?   



Monday-Friday: 8.30am-4.51pm





Do work that matters  


As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We?ve been serving our local communities for over 100 years, with market-leading products, services and technology.   


What we do has real impact at all stages of people?s lives,



... Click here to view more detail / apply for Customer Service Representative ? Broadway ? Full-Time

08th November,
Our Sydney Shelter in Yagoona is looking for an enthusiastic and experienced  Customer Service Officer  to join our dedicated Customer Care team on a part-time basis.  The Customer Service Officer is responsible for providing excellent customer service, advice, and guidance to members of the public. This position will rotate across all functions of the Customer Care team, including adoptions, surrenders, lost and found, stray intake, and reporting. The successful candidate will be required to work on a rotating roster, including weekends.   This position is part-time and will rotate across all functions of the Customer Care Team and Shelter.    About the RSPCA NSW RSPCA NSW is Australias best known and most respected animal welfare organisation, working tirelessly to prevent animal cruelty, caring for over 15,000 animals in New South Wales, Australia every year.  We are animal protectors, carers, and advocates, and bring solace to the
... Click here to view more detail / apply for Customer Service Officer- Part-Time- Yagoona

20th October,
Join us at Essential Appointments as we seek top-quality temps to make a difference in the realm of customer service.         Why Choose Us?

Collaborate with exceptional clients
Enjoy competitive hourly rates
Work across various locations
  
At Essential Appointments, we're on the lookout for top-quality temps to join our team. Our clients represent diverse industries, many of them at the forefront of their respective fields. We're counting on YOU to fill pivotal roles within their teams, including:


Call Centre
Customer Service Officers
Internal Sales
Outbound Sales
  
Your Responsibilities Will Include:


Efficiently processing sales orders
Handling customer order requests
Skillfully resolving customer issues
Engaging in warm calling
Order processing and other tasks as needed
  
Experience Required for Success:


A minimum of two

... Click here to view more detail / apply for Customer Service ? Seeking Exceptional Temporary Talent!

TSB Bank Plc


Job Title: Customer Service Consultant (Money Confidence Expert)Function: Branch BankingLocation: BirminghamHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,160 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds up your right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.

PLEASE NOTE: Based on the current hiring restrictions, selectees may be subject to additional approvals prior to an offer being extended.

The following are the duties of this position at the GS-12. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

As a Legal Administrative Specialist (Customer Service Risk Analyst), you will:

• Monitor securities programs to reduce the incidence of fraudulent activity. The employee will place a hold on an account if potential risk is identified. Once the employee determines the account is legitimate, the hold is released allowing the transaction to be processed. The employee ensures that completed work is compliant with accepted Automated Clearing House (ACH) policies and Treasury securities regulations.
• Gather risk-related data from internal or external sources to analyze, resolve, and reconcile accounting records and questions related to online sales of securities. The data is used to correct fraudulent transactions and ensure accuracy of customer accounts in automated systems. The employee completes documentation to write off debts or letters to initiate debt collection.
• Document and ensure communication with management regarding key risks associated with improper or fraudulent securities programs transactions. Information analyzed by the employee results in suggestions and solutions to management on improving the safekeeping of securities programs and trends affecting the program and/or users. Depending on the severity of the risk, consistent communication with upper managerial levels is maintained.
• Responsible for the development and maintenance of logs and records of information used to monitor fraudulent activity. The data is obtained by detecting irregularities in securities programs. The employee uses the information to propose further investigation if fraud is suspected or to provide testimony if called as a witness.
• Develop and implement new procedural methods and practices or system on ways to control or reduce risk. Recommendations are used to close loopholes that may permit fraudulent activity and in preparing functional descriptions of system requirements. Advice is provided on how to manually correct encountered issues. The employee keeps current on online security measures, tendencies, and fraud, which leads to the development of new or updated procedures.

Starting at $49,025 Per Year (GS 7-11)

DESCRIPTION
Are you looking for something fun and social? Or to make a little extra money for that holiday youve been dreaming of or simply looking for a team-based activity to add variety to your life?
We have great opportunities for professional, warm, and friendly customer focused individuals who will be committed to join our team of Front of House staff at ENGIE Stadium for concerts and sporting events. Available positions are Ticket Scanners, Ushers, Marshalls and Car Park Attendants to provide patrons with a unique and memorable experience.
The uniform requirements for these roles are black dress pants, black enclosed shoes (polished preferably), and a long sleeved white buttoned business shirt.
Whats on offer:

Attractive hourly payrate
Mostly weekends and some weekday evening shifts (optional)
Flexible shifts from approx. 3 hours 5 hours
Supportive and welcoming team culture

... Click here to view more detail / apply for Expression of Interest ? Customer Service Events

Customer Services Officer needed in Smethwick Paying £12.02 per hr Ref 436803

Full time hrs on a temporary basis

Key responsibilities include:

• Understanding legislative frameworks, safeguarding, and data protection

• Acting as the first point of contact for adult social care enquiries

• Undertaking initial assessments to determine appropriate responses

• Processing correspondence and assessments

• Using AI to support assessments and decision-making

• Booking appointments and notifying customers

• Conducting market research to improve service delivery

• Promoting good practices and maintaining a customer-focused culture

• Managing a workload of vulnerable individuals and ensuring accurate case records

• Liaising with service providers and partner agencies

• Completing and updating electronic records and databases

• Maintaining confidentiality and acting within your knowledge, skills, and experience

• Communicating effectively with service users and practitioners

• Presenting a professional image and processing financial transactions

• Identifying process improvements and contributing to new procedures

Responsible for identifying process improvements and contributing to the implementation of new procedures, developments and working methods, including updating and guidance manuals and briefing team members

Your new company

A rapidly growing and fast-paced distribution business based in Wednesbury. You'll be joining an expanding Customer Service and Sales team on a full-time, permanent basis.

Your new role

The main purpose of this role will be to deliver exceptional levels of customer service. Key duties include:

• Process orders, returns and ticket queries
• Ensuring customer queries are responded to as quickly as possible, preferably same day
• Encourage customers to use the online customer portal to grow website usage
• Deliver on all customer expectations
• Develop customer relationships to support customer retention
• Work collaboratively with the sales team
• Update all customer details on an internal CRM system

What you'll need to succeed

• 3+ years experience working in a Customer Service Advisor position
• Excellent customer service, rapport building, and administration experience
• Self-starter and a positive working attitude

What you'll get in return

• An excellent, competitive salary
• Hybrid working options
• Staff discount
• Free onsite parking

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

We are seeking a Customer Service/Warehouse Operative to join our client's team in ensuring the smooth operation of their warehouse facility. The ideal candidate will be responsible for handling incoming and out-going calls with clients taking orders over the phone and packing orders in warehouse.

Responsibilities
- Receiving and making calls to clients to take orders, demonstrating excellent phone etiquette when interacting with suppliers and customers - Sending client emails
- Packing orders and stock replenishment
- Performing data entry tasks accurately to update inventory records
- Upselling products when interacting with customers

Requirements

- Customer service experience in any industry required
- Proven experience in a warehouse environment is preferred but not essential
- Strong communication skills and the ability to work well within a team
- Proficiency in data entry and inventory management systems

Shift Pattern

Monday to Friday (Day Shift)

Payrate: £12

To apply please submit CV or call 01922 892169 for more information

Customer Team Member
Location: Slade Road, Sutton Coldfield, B75 5PF
Pay: £12.00 per hour
Contract: 12 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing), to be discussed at interview



Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)


You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.


We're looking for Customer Team Members to join our team at Co-op.


When you join Co-op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.


As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.


At Co-op, we do things a different way. For over 175 years we've focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.


What you'll do
- Friendly and thoughtful service - you'll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyone's day better - supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community - get involved in all kinds of activities and events!

This job would suit people who have
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts

Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream- a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme

Building an inclusive workplace


We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.


If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.


We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.


If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.


You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.


You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.


As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.




#1

Employment Type Permanent
Closing Date 13 Dec :59pm
Job Title Telstra Retail: Full Time Customer Service & Sales Consultant WORLD SQUARE
Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra?s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Job Description
Telstra is hiring!
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
Our World Square store is hiring a Retail Consultant to join the team on a Full Time basis. Working in a Telstra Retail Store is not ?just a job?, it?s an opportunity for tech-curious problem ... Click here to view more detail / apply for Telstra Retail: Full Time Customer Service & Sales Consultant WORLD SQUARE