Total 17 Director/C-Level job vacancies in Chennai

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Join FIS and lead the technology strategy for transforming our contact center and back-office operations as well as customer experience

About the Team

The GBPO transformation team works on defining, implementing and maintaining transformation opportunities for FIS’s clients. The aim of the GBPO transformation team is to significantly transform our organization and seamlessly deliver vendor transformation projects within the FIS environment. The vision of this program is to optimize cost with appropriate technology interventions like Digital Transformation & Back Office Automation – while prioritizing CSAT & NPS. This team is the tip of the spear for defining transformation blueprints within the Operations space and fostering innovation when doing so.

About the role

As the Director of Digital Transformation, you will be responsible for defining and implementing the technology strategy for transforming our contact center operations and customer experience. You will work closely with senior leaders, business stakeholders, and technology teams to align the vision, roadmap, and execution of our digital transformation initiatives. You will also oversee the selection, adoption, and integration of various contact center technologies, RPA and intelligent automation solutions, and emerging technologies such as generative AI. You will be a hands-on leader who can drive innovation, collaboration, and excellence across the organization.

What you will be doing

• Define and communicate the technology strategy and vision for digital transformation of our contact center operations and customer experience.

• Lead and manage the end-to-end delivery of digital transformation projects, from ideation to implementation, ensuring alignment with business objectives, stakeholder expectations, and best practices.

• Understand business processes within the contact center/Back Office environment. To present Solution Designs for Front-office and Back-office solutions.

• Collaborate with senior leaders, business stakeholders, and technology teams to identify, prioritize, and scope the digital transformation opportunities and challenges.

• Evaluate, select, and integrate various contact center technologies, RPA and intelligent automation solutions, and emerging technologies such as generative AI, to enhance our operational efficiency, customer satisfaction, and competitive advantage.

• Lead in specifying the integration solutions, take ownership for drafting and managing high quality solution architectures aligning needs and compliance for transformation delivery.

• Build a strong working relationship with the relevant groups within the org including Voice, engineering, services, Automation, product houses, alliances, and business partners where appropriate.

• Establish and maintain the governance, standards, and policies for digital transformation, ensuring compliance, security, and quality.

• Build and develop a high-performing team of digital transformation experts, architects, and engineers, providing coaching, mentoring, and feedback.

• Monitor and measure the outcomes and benefits of digital transformation, using data-driven insights and metrics.

• Stay abreast of the latest trends, developments, and best practices in contact center technologies, RPA and intelligent automation, and generative AI, and leverage them to drive continuous improvement and innovation.

What you will need

• A bachelor's degree in computer science, engineering, or a related field, or equivalent work experience.

• A minimum of 15 years of experience in leading and managing complex technology projects, preferably in the contact center or customer service domain.

• A minimum of 8 years of experience in defining and implementing technology strategy and vision for digital transformation, preferably in the FinTech or financial services industry.

• A proven track record of delivering successful digital transformation initiatives that resulted in significant operational improvement, customer satisfaction, and business value.

• A deep understanding and hands-on experience with contact center technologies, such as IVR, CTI, CRM, chatbots, voice analytics, and omnichannel platforms.

• A strong knowledge and experience with RPA and intelligent automation solutions, such as UiPath, Automation Anywhere, Blue Prism and Microsoft Power Automate.

• A familiarity and curiosity with emerging technologies such as generative AI, such as GPT-3, Llama, experience in implementing these in production would be an added advantage.

• Strong knowledge and experience with enterprise architecture, cloud computing, data analytics, and agile methodologies, such as AWS, Azure, Google Cloud, Snowflake, Tableau, and Scrum.

• Strong analytical skills, being able to perform ROI / CBA analysis.

• Excellent communication, presentation/demoing capabilities, and interpersonal skills, with the ability to influence and collaborate with senior leaders, business stakeholders, and technology teams.

• Exceptional leadership, management, and problem-solving skills, with the ability to inspire, motivate, and empower a diverse and distributed team.

• A passion for innovation, learning, and excellence, with a customer-centric and results-oriented mindset.

What we offer you

• A multi-faceted job with a broad spectrum of responsibilities

• A range of benefits designed to help support your lifestyle and wellbeing.

• A modern international work environment and a dedicated and innovative team

• A broad range of professional education and personal development possibilities – FIS is your final career step!

• A work environment built on collaboration, flexibility and respect.

• A broad range of professional education and personal development possibilities – FIS is your final career step!

• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

ABOUT THE ROLE

•Deliver strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operations.

•Supervise and give strategic direction to manage operations of Food & Beverages division, Front Office, Housekeeping and Security

•Drive brand audits and Guest satisfaction as a key deliverable with an emphasis on generating innovative ways to continually improve results

•Identify Market needs to Hotel Guests & local market. Monitor and analyze the activities and trends of competition Hotels.

•Create a performance-driven culture that meets the business objectives of key stakeholders: guests, employees, owners, and Accor.

At Allucent™, we are dedicated to helping small-medium biopharmaceutical companies efficiently navigate the complex world of clinical trials to bring life-changing therapies to patients in need across the globe.

We are looking for an Associate Director, Medical Writing to join our A-team (hybrid*). As an Associate Director, Medical writing you will be responsible for writing, editing, and compiling written deliverables within the Allucent Consulting Business Unit. Deliverables are focused on the disciplines of chemistry, manufacturing, and controls (CMC); nonclinical; clinical; medical affairs; and/ or regulatory affairs. Deliverables may be for submission to regulatory agencies, sponsor us, or for publication or presentation. This position leads and contributes to scientific discussions regarding the planning, production, and review of written deliverables. The Associate Director, Medical Writing provides counsel to and may manage the medical writing team and ensures timely preparation of organized, well-written, and high quality deliverables.

The Associate Director, Medical Writing will serve on project teams in various capacities including but not limited to: Medical Writer, Assistant Consulting Project Lead, Consulting Project Lead, and Program Director. The Associate Director, Medical Writing may have one or more direct reports.  

In this role your key tasks will include:

• Writes, edits, and compiles written deliverables in the disciplines of chemistry, manufacturing, and controls (CMC); nonclinical; clinical; medical affairs; and/ or regulatory affairs for submission to regulatory agencies (e.g., U.S. Food and Drug Administration), sponsor use, or for publication or presentation.
• Leads or contributes to scientific discussions regarding the planning, production, and review of written deliverables.
• Performs literature searches and literature reviews, as assigned  Has knowledge, commensurate to experience, of industry best practices and Health Authority Regulatory Guidance & Regulationsofo preparation of regulatory filings through all phases of drug or device development and lifecycle management.
• Seeks professional development opportunities to maintain knowledge of regulatory requirements and industry best practices. May include relevant certifications (RAC, MWC, CMPP, CCRP) .
• Displays knowledge, commensurate to experience, of company templates, requirements, and resources related to the production of written deliverables. 
• Adheres to established company or sponsor practices or guidelines as directed by the project manag .
• Leads or assists in the development of templates and guidelines for regulatory and other written deliverables.
• Edits and guides the writing of clinical/scientific documents written by other team members or clients.  
• Mentors of less-experienced Medical Writers. 
• Commensurate with experience, represents the Medical Writing department in interactions with other departments and potential sponsors during business development activities   
• Commensurate with experience, provides guidance relate.d to written deliverables to project teams and sponsors, including advice on the structure and content of, and strategies for, written deliverables. 
• Associate Director with and without direct reports. 
• Actively supports staff learning & development. 
• Provides guidance and advises Project Leads and/or Project Team . 
• Adheres to project budgets and contracts including scope and scope changes, timelines, and active resource management. 
• Coaches, mentors, and develops reports on collaborative consulting. 
• Applies company policies and procedures to resolve issues   Identifies and mitigates risk .
• Assures good communication and relationships with current and prospective clients . 
• Assists in the evaluation of potential technologies .  
• Assists with the review of business development proposals and project cost structures and participates in bid defences.  
• Monitors and evaluates industry trends to leverage service offerings to ensure business growth (new opportunities and expansion of current client business).  
• Actively manages, develops, and strengthens client relationships; drives repeat business  
• Contributes to and participates in client evaluations.

To be successful you should possess:

• Candidates with a B.S., or equivalent degree, in a scientific area, with M.S., Ph.D., Pharm.D., M.D., or equivalent degree, in a scientific area strongly preferred 
• Regulatory knowledge of drug, biologic, or device development focusing on submission requirements for US, EU, and/ or Canada 
• Critical thinking and analytical skills, as well as strong written and verbal communication skills in English   
• Scientific and regulatory knowledge of drug, biological, or device development is desirable  
• Quality focus and attention to detail. 
• Emotional intelligence, customer-focused leadership, and good decision-making skills 
• Innovative, creative, and practical thinking, including the ability to problem-solve effectively 
• Proficient in relevant software including Microsoft Office (Word, PowerPoint, Excel), Adobe Acrobat (or other PDF software), and web-based meeting platforms 
• 6+ years of experience with regulatory requirements of US FDA, Health Canadaand/orr European authorities, including medical writing experience.

Benefits of working at Allucent include:

• Comprehensive benefits package per location
• Competitive salaries per location
• Departmental Study/Training Budget for furthering professional development
• Flexible Working hours (within reason)
• Opportunity for remote/hybrid* working depending on location
• Leadership and mentoring opportunities
• Participation in our enriching Buddy Program as a new or existing employee
• Internal growth opportunities and career progression
• Financially rewarding internal employee referral program
• Access to online soft-skills and technical training via GoodHabitz and internal platforms
• Eligibility for our Spot Bonus Award Program in recognition of going above and beyond on projects
• Eligibility for our Loyalty Award Program in recognition of loyalty and commitment of longstanding employees

Disclaimers:

*Our hybrid work policy encourages a dynamic work environment, prescribing 2 days in office per week for employees within reasonable distance from one of our global offices.

“The Allucent Talent Acquisition team manages the recruitment and employment process for Allucent (US) LLC and its affiliates (collectively “Allucent”). Allucent does not accept unsolicited resumes from third-party recruiters or uninvited requests for collaboration on any of our open roles. Unsolicited resumes sent to Allucent employees will not obligate Allucent to the future employment of those individuals or potential remuneration to any third-party recruitment agency. Candidates should never be submitted directly to our hiring managers, employees, or human resources.”

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

• Define and communicate the technology strategy and vision for digital transformation of our contact center operations and customer experience.
• Lead and manage the end-to-end delivery of digital transformation projects, from ideation to implementation, ensuring alignment with business objectives, stakeholder expectations, and best practices.
• Understand business processes within the contact center/Back Office environment. To present Solution Designs for Front-office and Back-office solutions.
• Collaborate with senior leaders, business stakeholders, and technology teams to identify, prioritize, and scope the digital transformation opportunities and challenges.
• Evaluate, select, and integrate various contact center technologies, RPA and intelligent automation solutions, and emerging technologies such as generative AI, to enhance our operational efficiency, customer satisfaction, and competitive advantage.
• Lead in specifying the integration solutions, take ownership for drafting and managing high quality solution architectures aligning needs and compliance for transformation delivery.
• Build a strong working relationship with the relevant groups within the org including Voice, engineering, services, Automation, product houses, alliances, and business partners where appropriate.
• Establish and maintain the governance, standards, and policies for digital transformation, ensuring compliance, security, and quality.
• Build and develop a high-performing team of digital transformation experts, architects, and engineers, providing coaching, mentoring, and feedback.
• Monitor and measure the outcomes and benefits of digital transformation, using data-driven insights and metrics.
• Stay abreast of the latest trends, developments, and best practices in contact center technologies, RPA and intelligent automation, and generative AI, and leverage them to drive continuous improvement and innovation.

• A bachelor's degree in computer science, engineering, or a related field, or equivalent work experience.
• A minimum of 15 years of experience in leading and managing complex technology projects, preferably in the contact center or customer service domain.
• A minimum of 8 years of experience in defining and implementing technology strategy and vision for digital transformation, preferably in the FinTech or financial services industry.
• A proven track record of delivering successful digital transformation initiatives that resulted in significant operational improvement, customer satisfaction, and business value.
• A deep understanding and hands-on experience with contact center technologies, such as IVR, CTI, CRM, chatbots, voice analytics, and omnichannel platforms.
• A strong knowledge and experience with RPA and intelligent automation solutions, such as UiPath, Automation Anywhere, Blue Prism and Microsoft Power Automate.
• A familiarity and curiosity with emerging technologies such as generative AI, such as GPT-3, Llama, experience in implementing these in production would be an added advantage.
• Strong knowledge and experience with enterprise architecture, cloud computing, data analytics, and agile methodologies, such as AWS, Azure, Google Cloud, Snowflake, Tableau, and Scrum.
• Strong analytical skills, being able to perform ROI / CBA analysis.
• Excellent communication, presentation/demoing capabilities, and interpersonal skills, with the ability to influence and collaborate with senior leaders, business stakeholders, and technology teams.
• Exceptional leadership, management, and problem-solving skills, with the ability to inspire, motivate, and empower a diverse and distributed team.
• A passion for innovation, learning, and excellence, with a customer-centric and results-oriented mindset.

• A multi-faceted job with a broad spectrum of responsibilities
• A range of benefits designed to help support your lifestyle and wellbeing.
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

• Define and communicate the technology strategy and vision for digital transformation of our contact center operations and customer experience.
• Lead and manage the end-to-end delivery of digital transformation projects, from ideation to implementation, ensuring alignment with business objectives, stakeholder expectations, and best practices.
• Understand business processes within the contact center/Back Office environment. To present Solution Designs for Front-office and Back-office solutions.
• Collaborate with senior leaders, business stakeholders, and technology teams to identify, prioritize, and scope the digital transformation opportunities and challenges.
• Evaluate, select, and integrate various contact center technologies, RPA and intelligent automation solutions, and emerging technologies such as generative AI, to enhance our operational efficiency, customer satisfaction, and competitive advantage.
• Lead in specifying the integration solutions, take ownership for drafting and managing high quality solution architectures aligning needs and compliance for transformation delivery.
• Build a strong working relationship with the relevant groups within the org including Voice, engineering, services, Automation, product houses, alliances, and business partners where appropriate.
• Establish and maintain the governance, standards, and policies for digital transformation, ensuring compliance, security, and quality.
• Build and develop a high-performing team of digital transformation experts, architects, and engineers, providing coaching, mentoring, and feedback.
• Monitor and measure the outcomes and benefits of digital transformation, using data-driven insights and metrics.
• Stay abreast of the latest trends, developments, and best practices in contact center technologies, RPA and intelligent automation, and generative AI, and leverage them to drive continuous improvement and innovation.

• A bachelor's degree in computer science, engineering, or a related field, or equivalent work experience.
• A minimum of 15 years of experience in leading and managing complex technology projects, preferably in the contact center or customer service domain.
• A minimum of 8 years of experience in defining and implementing technology strategy and vision for digital transformation, preferably in the FinTech or financial services industry.
• A proven track record of delivering successful digital transformation initiatives that resulted in significant operational improvement, customer satisfaction, and business value.
• A deep understanding and hands-on experience with contact center technologies, such as IVR, CTI, CRM, chatbots, voice analytics, and omnichannel platforms.
• A strong knowledge and experience with RPA and intelligent automation solutions, such as UiPath, Automation Anywhere, Blue Prism and Microsoft Power Automate.
• A familiarity and curiosity with emerging technologies such as generative AI, such as GPT-3, Llama, experience in implementing these in production would be an added advantage.
• Strong knowledge and experience with enterprise architecture, cloud computing, data analytics, and agile methodologies, such as AWS, Azure, Google Cloud, Snowflake, Tableau, and Scrum.
• Strong analytical skills, being able to perform ROI / CBA analysis.
• Excellent communication, presentation/demoing capabilities, and interpersonal skills, with the ability to influence and collaborate with senior leaders, business stakeholders, and technology teams.
• Exceptional leadership, management, and problem-solving skills, with the ability to inspire, motivate, and empower a diverse and distributed team.
• A passion for innovation, learning, and excellence, with a customer-centric and results-oriented mindset.

• A multi-faceted job with a broad spectrum of responsibilities
• A range of benefits designed to help support your lifestyle and wellbeing.
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

REQUIREMENTS :

• Experience : 14+yrs
• Ability to manage multiple Programs parallelly and work towards each program success and able to negotiate with different stakeholders for their R-A-I-D items and track them for closure.
• Should be able to submit invoice, cost management, Account mining activities,
• Experience in at least one Agile Methodology (preferably Scrum).
• Familiarity with structured program and project management approaches (preferably PMP).
• Have extensive experience in execution fixed bid program well versed with all project management attributes (Stakeholder management, risk management, schedule, financial, vendor management)
• Strong track record of successful full-lifecycle software project delivery.
• Extensive experience of working in a client facing environment.
• Excellent team working with exceptional oral and written communication skills.
• Innovative, flexible self-starter with excellent analytical skills.
• Skilled facilitator Good team player with a collaborative approach to working. Strong organizational and planning skills

RESPONSIBILITIES :

• Day to day responsibility for delivery of software development projects.
• Removal of impediments and blockers to project progress.
• Take responsibility for the effectiveness and continuous improvement of a team working on a project.
• Develop and encourage continuous learning within teams.
• Accountable for end to end delivery of a multiple projects. with in program
• Undertake project risk management.
• Build productive client relationships and identify and develop opportunities for new business.
• Management of project budget.
• Maintain project artifacts (backlog items, burndowns etc.) to ensure effective running of delivery projects.
• Point of contact for any staffing, performance issue.

We seek an experienced and strategic Director of the Deals Desk to lead and enhance our deal management processes. The ideal candidate will possess a strong understanding of deal structuring, pricing strategies, and sales operations. As the Director of Deals Desk, you will work closely with regional sales leaders based out of India, ANZ and APMEA, ensuring the seamless execution of deals.

Key Responsibilities:

• Lead the regional Deals Desk team in managing the end-to-end deal process, including pricing, approvals, and contract negotiations.

• Collaborate intensively with regional sales leaders to amplify their efforts and guarantee the seamless execution of high-impact deals.

• Lead the development of a best-in-class Deals Desk team by implementing rigorous training programs, fostering a culture of continuous improvement, and leveraging innovative tools and methodologies to enhance performance and efficiency.

• Foster strong relationships with Sales, Billing, Legal, and other departments to streamline deal workflows.

• Guide deal structuring, pricing models, and contract terms to maximize revenue and margin.

• Ensure compliance with company policies and regulatory requirements in all deal activities.

• Mentor and develop the Deals Desk team, promoting a culture of excellence and accountability.

• We have a proven track record of managing, negotiating, and closing complex deals, driving revenue and margin growth.

• Strong expertise in pricing strategies, financial analysis, and contract negotiation.

• Effective leadership and team management skills, with the ability to inspire and motivate teams.

• Analytical and strategic thinking abilities, with attention to detail and a drive for excellence.

• Strong communication and interpersonal skills, with the ability to influence and build relationships with stakeholders at all levels.

• Proficiency in deal management software (e.g., DealHub, Salesforce).

• Adaptable and able to thrive in a fast-paced, dynamic environment while managing multiple priorities.

• Innovative thinking and problem-solving skills, with a track record of implementing successful solutions in deal management processes.

Position Overview:

As the Senior Director of SMB APMEA Sales at Freshworks, you will be at the helm of driving sales growth and expanding our market presence across the SMB segment in the APMEA region. Leading a dynamic team, you will spearhead strategic sales initiatives tailored to the unique needs of small and medium-sized businesses in the Asia Pacific, Middle East, and Africa markets. Your primary focus will be on crafting and executing strategies to drive revenue, and optimize sales performance. This pivotal role demands a seasoned leader with a deep understanding of SMB dynamics, a strategic mindset, and a track record of delivering tangible results in sales leadership within the software and SaaS industries. You will play a crucial role in driving Freshworks' mission forward, with innovative solutions and driving sustainable growth in the APMEA market.

Requirements:

• 18+ years of demonstrated success in software sales, particularly in the SMB segment within the APMEA region.

• Minimum of 5 years in sales management and territory management roles, with a proven ability to cultivate and nurture high-performing sales teams.

• Experience leading teams of 30 or more span, with a focus on driving results through effective coaching and development.

• Proven track record of strategically growing businesses and consistently surpassing sales quotas, specifically within the SMB market.

• Proficiency in articulating a clear vision and setting strategic goals for the SMB APMEA sales business, aligning with overall company objectives.

• Strong background in identifying new opportunities within industry verticals and executing expansion strategies tailored to the SMB segment.

• Comprehensive understanding of solution selling methodologies and experience in navigating complex sales cycles, particularly with CXOs.

• Willingness to work in the APMEA shift to effectively engage with regional teams and customers.

• Commitment to maintaining operational rigor, including monitoring sales activities, conducting effective reviews, and ensuring forecast accuracy through meticulous CRM management.

• Proactive approach to cross-functional collaboration, working closely with departments such as Marketing, Sales Development, Pre-Sales, Sales Operations, Legal, and Finance to drive cohesive strategies and achieve collective goals.

Freshworks is looking for a visionary leader to join our team as Director of Marketing
Operations. The Director, Marketing Operations at Freshworks will be responsible for
heading lead operations and defining and optimizing lead flow and campaign processes.
You’ll lead a passionate team, architecting and crafting high-impact B2B lead flow and campaign management processes that drive pipe generation. This role will partner closely with various Marketing teams, Sales, and Sales Operations teams to manage to drive the impact.

Responsibilities:

• Spearheaded lead operations, focusing on enhancing and optimizing lead flow processes within Freshworks.
• Collaborate closely with Marketing teams and Sales Operations to improve campaign execution tools, emphasizing email marketing and campaign management.
• Oversee the entire lead lifecycle from data ingestion to sales routing, ensuring accurate campaign tracking.
• Lead strategies for email marketing and campaign management, integrating these efforts with lead management processes.
• To enhance marketing effectiveness, identify and reduce friction points in the customer buying journey.
• Audit and refine traditional lead processes and account-based marketing (ABM) workflows.
• Manage crucial automation processes like lead scoring and routing to ensure timely and relevant prospect interactions.
• Work proactively with the marketing team to solve process-related issues and optimize outcomes.
• Oversee the growth and maintenance of the marketing leads database, ensuring data integrity, compliance, and governance.
• Document processes, conduct training for marketing staff, and manage changes effectively as improvements are implemented.

Job Description

• The ideal candidate will bring a passion for career exploration and an understanding of how to engage and motivate ICs and managers to develop their professional skills
• Collaborate on multiyear Learning strategy with VP of Global Talent Management and peers who lead executive development and talent programs to build capabilities in high growth organization enabling us to be world class at scale.
• Lead and grow high performing team.
• Team-oriented leader with the ability to think strategically and creatively while having a commitment to providing excellent customer service
• Lead global design and delivery of scalable capability building of workforce related to all core initiatives that enable a differentiated and delightful employee experience  (i.e., performance enablement including career development, listening, new hire first 90 days experience) and other learning associated with organization development initiatives across our workforce.
• Lead global design and delivery of scalable learning initiatives focused on building capabilities and accelerating development of people managers, individual contributors and early career talent.
• Serve as senior-most Global TM team member in APMEA (which has 4K+ employees - majority working hybrid from Chennai area/office) and lead delivery of programs and initiatives in the region.
• Partner with peers who lead functional/technical, compliance training to align and enhance overall Freshworks learning experience.
• Maximize learning related tools and technology, and plan for future learning related technology needs.
• Report out regularly on the efficacy and impact of initiatives.
• Operate in an agile manner to ensure program design evolves as our organization continues to grow.

What do we expect from you?

Under the general guidance of the General Manager or any other authorized by the management, The Chief Engineer  is responsible for all administrative, financial and operating aspects of the hotel as they directly relate to the engineering division. He/she is responsible for the safe and profitable operation of the hotel.

To be responsible for the operation and maintenance of the physical plant, engineering facilities, efficiency of equipment and machinery, for the energy and water efficiency, the safety and emergency procedures, and being adhered to governmental regulation, National Environmental Boards, and the company POMEC and Safety & Emergency  Standards and Policies.

How your day looks like?

• Develop and adhere to annual budget for department, financial forecasts and actively participate in monthly profit/loss review meetings
• Undergo and lead detailed precise snagging requirements for pre and post opening of the Hotel
• Develop and implement plans to maintain property, equipment, grounds and other assets in an acceptable state of repair ready for guest service
• Ensure preventative maintenance program for all hotel equipment, public areas and guest rooms
• Guarantee that all emergency and life safety equipment and systems are inspected, tested and certified in accordance with federal, local and legal requirements
• Ensure room maintenance requests are handled in a prompt and courteous manner including logging and follow up
• Follow up on all alarms to determine the exact location and cause.
• Assist as necessary with special projects, including renovations
• Administer all vendor contracts controlled by the engineering department, ensure they are current
• Conduct walk-throughs and visually assess the safe and efficient maintenance and operation of the physical structure(s) of the hotel, all mechanical, electrical, HVAC systems and any other related equipment
• Hire, train, supervise, conduct employee performance reviews and discipline department staff and all other staff under direction of the Engineering Department, such as painters, mechanics and watch engineers
• Adhere to all corporate-required purchasing policies and controls, including, but not limited to, all outside contractor bids, budgets, and schedules. Manage CAPEX projects. Follow prescribed safety procedures for personnel and equipment by the company
• Communicate with General Manager, senior leaders and hotel department heads on a regular basis regarding the specific and overall condition of the building structure(s), related systems, and equipment offering prudent, cost effective proposals for maintaining these systems. 
• Oversee necessary repairs and maintenance throughout the hotel
• Prepare technical data, bidding, project work, alterations, and repairs for properties.  Must have basic knowledge of building codes
• Train in fire prevention, environmental health and safety, and engineering systems.  Attend all meetings regarding hotel operations, i.e., department, fire, safety, health and quality improvement.

Job Family:

Travel Required:

Clearance Required:

What You Will Do:


What You Will Need:


What Would Be Nice To Have:
 

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

As the Director of IT for HR Systems, you will be responsible for leading the strategic vision, development, implementation, and maintenance of information technology systems related to people related systems within the organization. This role requires a blend of technical expertise, project management skills, and a deep understanding of HR processes to ensure the effective utilization of IT resources in support of HR goals. 

You will lead an expanding global team of business analysts, developers, program managers and people managers who deliver and manage various SaaS business solutions for our business users.  This is a key leadership position reporting to the Chief Information Officer(CIO) under the StratOps function. As a senior member of the IT leadership team, this role will be responsible for co-owning and driving the technology roadmap for Freshworks IT.  This position requires someone with a combination of analytical thinking, strategic vision, and excellent managerial skills.

Key Responsibilities: 

• Strategic Planning:
  • Develop and execute the IT strategy for HR and People related systems aligned with overall organizational goals.
  • Collaborate with HR leadership to understand business needs and translate them into technology solutions.
• Leadership:
  • Lead a team of IT professionals responsible for the design, development, and maintenance of HR systems.
  • Foster a collaborative and innovative culture within the IT team.
• System Development and Implementation:
  • Oversee the design, development, and implementation of HR-related IT systems.
  • Ensure the integration of HR systems with other enterprise systems.
  • Stay current with industry trends and emerging technologies relevant to HR systems.
• Project Management:
  • Manage the full project lifecycle for HR system initiatives, from conception to implementation.
  • Establish and monitor project timelines, budgets, and resource allocation.
• Vendor Management:
  • Evaluate, select, and manage third-party vendors and consultants for HR system projects.
  • Negotiate contracts and ensure vendor performance meets established standards.
• Data Security and Compliance:
  • Implement and maintain security protocols to protect sensitive HR data.
  • Ensure HR systems comply with relevant data protection and privacy regulations.
• User Support and Training:
  • Provide technical support to HR users and oversee the development of training programs.
  • Collaborate with HR to ensure end-users are effectively utilizing HR systems.
• Performance Monitoring and Optimization:
  • Monitor the performance of HR systems and implement optimizations as needed.
  • Conduct regular system audits to ensure data accuracy and system reliability.
• Collaboration:
  • Collaborate with cross-functional teams, including HR, Finance, and IT, to ensure seamless integration of systems.
  • Work closely with stakeholders to gather requirements and address feedback.

Job Description

Freshworks is looking for a Director of Product Marketing to guide our product positioning strategy for Freshsales and Freshmarketer, and its growing roster of integrations. Reporting to the VP of Product Marketing, you will lead our product marketing teams for our sales and marketing automation solutions and their growing relevance in the CRM, direct-to-consumer, business-to-consumer, and eCommerce domains; develop compelling product positioning and messaging programs; be the expert on our buyer persona and guide our product marketing and go to market through our next phase of growth. You will also communicate a clear, consistent, and creative value proposition for our target markets while acting as the bridge between our go to market teams and product teams. You will also assist and collaborate on the creation of orchestrated campaigns, field marketing, and demand generation programs. 

Responsibilities:

• Product Positioning: Develop a compelling multi-level product positioning for single product or product bundles
• Product Roadmap: Serve as a key partner to the product management and engineering teams, helping them craft, define and modify our roadmap based on both customer and market activity
• Define and evangelize the Product Marketing Vision: Define the vision for the PMM function for a product or set of products and rally all stakeholders towards this vision.
• Drive product & feature adoption: Partner with PMs to increase conversion through trial, feature discovery, adoption and product revenue
• Market Trends and Competition: Develop deep knowledge of market trends and the competitive landscape to shape marketing strategy and actionable insights
• Tailor offers based on segmentation, including SMB, Mid-market, and Enterprise customer segments
• Drive product launches: Oversee the development and execution of launch plans for product enhancements or new products
• Develop content and enable the GTM: Communicate products' value proposition with the go-to-market teams and enable sales teams with compelling content, tools, and training, and deliver a range of marketing assets including: website copy, sales tools, event materials etc.
• Partner with various marketing and GTM teams: Including demand generation, brand, communications, Partnerships, Analyst Relations, to ensure unified marketing execution
• Build the team: Develop and grow the best in class Product Marketing team for your domain - ensure they are set up to succeed and are successful in their roles, regardless of geographic location

About the Role:

When it comes to Cybersecurity, do you believe “people” is the most important part of “people, process and technology?”  Do you dream of ways to measure things? Security controls? Efficacy?  Do you have strong opinions about how cybersecurity should be managed? Yet, at the same time, are you open to people disagreeing with you?  Are you a great communicator and enjoy explaining complex technical concepts to fifth graders or their equivalents? Have you been on stage or on a podcast?

If you were asked to list your favourite three leadership/management influences, could you easily rattle them off?

Do you have experience besides Cybersecurity? Have you been a developer in a past life? A systems administrator? An auditor? 

If you answered yes to most of the above questions, then this might be your role! 

We are seeking a highly motivated, strategic thinker and tactical cybersecurity wizard to join our people-first cybersecurity leadership team as the Deputy Chief Information Security Officer.

This role will be based in Chennai, India, and will work with global resources and teams located in Chennai, India, EU, and the U.S. 

Job Summary:
 

As the Deputy Chief Information Security Officer (DCISO) you will play a critical role in leading and strengthening our cybersecurity program. You will work closely with the CISO and executive leadership to develop and execute strategies that safeguard our information assets, maintain compliance, and ensure the security of our SaaS products and customer data. This role prioritizes leadership and team building, focusing on guiding a high-performing security team.

Responsibilities:

• Leadership and Team Building:
  • Provide visionary leadership to the security team, fostering a culture of collaboration, innovation, and excellence.
  • Develop and mentor a diverse and highly skilled team of security professionals, nurturing their growth and career development.
  • Collaborate with cross-functional teams to build a security-conscious organizational culture and promote security awareness.
• Strategy and Governance:
  • Assist the CISO in developing and implementing the company's information security strategy and policies.
  • Contribute to the creation and maintenance of an effective security governance framework.
  • Ensure alignment of security initiatives with business objectives and industry best practices.
• Risk Management:
  • Identify and assess security risks, vulnerabilities, and emerging threats to the organization.
  • Own the development and implementation of risk mitigation strategies and incident response plans.
  • Regularly oversee the review of security controls and processes to maintain a strong security posture.
• Compliance and Regulatory Oversight:
  • Monitor and ensure compliance with relevant data protection laws and industry regulations.
  • Oversee the preparation and submission of compliance reports and certifications.
  • Collaborate with legal and regulatory teams to address compliance issues.
• Incident Response and Recovery:
  • Help lead incident response efforts in the event of security breaches or incidents, coordinating with internal and external stakeholders.
  • Drive the development and maintenance of an effective incident response plan to minimize business impact.
• Vendor and Third-Party Risk Management:
  • Govern the evaluation and management of the security posture of third-party vendors and partners.
  • Establish and maintain strong vendor security relationships and agreements.
• Security Awareness and Training:
  • Help promote security awareness and training programs across the organization.
  • Develop and deliver security training materials and resources to educate employees on security best practices.
• Budget Oversight: 
  • Manage and oversee the cybersecurity budget, ensuring efficient allocation of resources and cost-effective security solutions.
• Product Security
  • Support penetration testing teams exploiting web and mobile application security flaws such as SSRF, SQLi, RCE, and DNS binding attacks.
  • Guide the implementation of AuthN/AuthZ mechanisms and the building of robust RBAC controls like SAML, OAuth, OpenID, etc. 
  • Assist product security teams in building resilient, highly available systems, identifying security vulnerabilities in our products and addressing them, and reducing friction in the SDLC pipelines while improving security controls.

Qualifications:

• Bachelor's degree in Computer Science, Information Security, or a related field; a master's degree is a plus. Must have at least one of these relevant certifications (e.g., CISSP, CISM, CISA).
• Proven experience (8+ years) in cybersecurity, with at least 3 years in a leadership or strategic role managing more than one cybersecurity function (e.g. SOC & GRC, Application Security & Incident Response) either concurrently or consecutively. 12+ years of overall experience.
• Strong understanding of cybersecurity principles, technologies, and best practices.
• Excellent project management and organizational skills, with a track record of successfully managing complex initiatives.
• Exceptional, master's degree level of written communication skills. Above average, dare we ask for remarkable interpersonal skills, with the ability to interact effectively with executives, technical teams, and external partners.
• Advanced stage presence: ability to speak and present in front of large groups, ability to write and communicate to U.S. and India audiences.
• Strategic thinker with the ability to analyze and solve complex problems.
• Knowledge of regulatory requirements and compliance standards related to cybersecurity.