Total 480 Manager customer service job vacancies in NSW - Sydney - City & Inner West

Customer Service Manager


$90,000- $110,000 Super | Chatswood NSW (Close to train station & Parking onsite)
Great leadership opportunity - lead a high performing and collaborative customer service team
Ongoing career and development opportunities


Join this fast growing & now market leading FMCG and ensure superior customer service is delivered by managing the Customer Service Team!



The Benefits


Social Team with great culture who work together in a collaborative office environment
Strong focus on wellness including complimentary Gym Membership
Social Team with great culture who work together in a collaborative office environment
Long-term career prospects and training on offer
Great opportunities for progression into different departments within the organisation
Great exposure for your CV to work with this leading FMCG business
Onsite Parking and close


... Click here to view more detail / apply for Customer Service Manager

PERSOLKELLY are in partnership with our client based in Alexandria who are a innovative homewares wholesaler, specialising in all homeware and dcor.
Due to expansion, the team are now looking for an experienced Customer Service Manager to report directly to the Director and be a vital addition to their clients, customers, and project teams.
About the role
The Customer Service Manager role is primarily responsible for contributing to the continuous improvement of staff capability and improvement of the customer experience.
Key Responsibilities:

Provide coaching to team members to ensure the team provides a consistently high standard of customers and stakeholders.
Conduct regular side-by-side call & order management observation.
Subject matter expert, & compliance, to the business policies and procedures
Utilize knowledge to monitor, coach and continuously improve team performance.
Subject matter expert, and multi-skilled, across all B2B customer
... Click here to view more detail / apply for Customer Service Manager

Skin Body Rescue Clinic The Customer Service Manager at Skin Body Rescue Clinic will play a vital role in delivering exceptional client experiences and ensuring operational excellence. This position is centered on fostering a welcoming environment, overseeing customer interactions, and streamlining service processes. The ideal candidate will manage reports from our platforms, Monday.com and Mindbody, client inquiries and feedback, maintain service quality standards, and collaborate with the team to enhance client satisfaction. Additionally, this role involves training staff on customer service protocols and utilizing our management systems to monitor performance and implement improvements effectively.   Key Responsibilities   Platform Management and Reporting Generate and monitor reports from Monday.com and Mindbody to analyze client feedback and service quality. Track client scheduling and service delivery metrics to ensure workflow accuracy and efficiency across platforms. Client Interaction and Experience Management Regularly check client satisfaction levels to ensure positive experiences across all touchpoints. Handle appointment management and respond to service-related inquiries, ensuring all client interactions are welcoming, professional, and efficient. Address client inquiries and feedback promptly, maintaining high service standards. Team Leadership and Training Lead and motivate the customer service team to achieve performance targets. Conduct regular training sessions to enhance staff skills and knowledge on customer service best practices. Performance Metrics and Analysis Monitor key performance indicators (KPIs) related to customer service and report on team performance. Analyze data to assess service effectiveness and drive continuous improvement initiatives. Inventory and Order Control Coordinate with inventory management to ensure availability of products and supplies for customer service needs. Assist in managing stock levels and reordering processes as necessary. Budget Management Assist in monitoring departmental budgets and expenditures related to customer service initiatives. Implement cost-effective solutions without compromising service quality. Customer Feedback and Surveys Design and implement customer satisfaction surveys to gather feedback and insights. Analyze survey results to inform service enhancements and address client needs.   Qualifications   Strong organizational skills, attention to detail, and ability to manage multiple tasks efficiently. Basic understanding of financial tasks, such as cash handling and expense tracking. Good communication skills, with a client-focused approach. About Company Skin Body Rescue Clinic in Double Bay is a dedicated aesthetic clinic known for quality skincare treatments and a client-centered approach. We’re seeking a skilled and proactive Costumer Service Manager to ensure our clinic’s daily operations run smoothly, supporting both our team and clients. Job Publish: 06-11-2024 Job Expire: 06-12-2024 Please click to View more detail / apply .

On behalf of our client, we are looking for a full-time experienced Customer Service Manager.

The role will be responsible for overseeing the administration of the company’s operations, supporting with establishing, and building a new and growing venture in a new market.

The daily duties and responsibilities include:
• Provide strategic planning and management for company’s operations, including staffing, facilities, IT and internal processes/ operational procedures
• Provide high level operation support to develop and maintain the organisation’s resources, including staff, administration and finance.
• Spearhead the successful launch within Australian market and developing and implementing growth strategies.
• Improve and develop financial efficiencies, control costs and maximize productivity through the implementation of effective methods and standard processes/tools. Manage working capital in accounts receivable and inventory.
• Provide financial reports and to Senior executives
• Responsible for working in partnership with key stakeholders to build brand awareness, roll out marketing strategies, build competitive cost proposals to secure customer base.
• Attract top talent to build the Australian team in country in line with job roles and responsibilities
• Develop and lead the Team, ensure adequate upskilling, training and development is rolled out to support our new team and set our team up for success
• Successfully build, coach and develop team members in line with culture and values.
• Manage functions including sales, customer success, and development, to ensure a best in class customer experience including creating formal procedures aligned with business strategy and planning
• Identifies areas of opportunity within the Australian market, building client base and securing market share.
• Developing implementation timelines, managing towards project milestones, addressing client concerns, meeting and exceeding client expectations through the go-live of a project, and managing relationships on an on-going basis to ensure retention.

Education – Bachelor degree or higher qualification desirable. Industry experience may substitute.

Experience & Skills
• 5+ years of experience implementing solutions and/or managing the strategic overall operation of a business
• Strong client relationships with a strong understanding for what makes a product a success for clients.
• Solid track record of working is a very fast paced environment
• Solid experience managing cross-functional teams with a strong ability to interact with business clients and internal teams simultaneously to bridge gaps and manage communications.
• Proficiency at managing and prioritizing multiple priorities simultaneously coupled with the ability to anticipate/resolve implementation bottlenecks/issues before they happen.
• Strong communication skills with the ability to present information in verbal, written or visual form to a variety of audiences, from the internal team to client executives.
• The ability to quickly establish trust and credibility with clients coupled with strong communication and client relationship management skills, with the ability to manage high profile client stakeholders;
• Experience in an agile development, startup software, or new product environment
• Experience in SaaS product platform
• Experience in building operational procedures, brand awareness, and building teams for success in new markets.

Salary: $100,000.00 – $130,000.00 per year

APPLY HERE: https://hire.xemplo.com/public/69b514fc-0b49-4663-8e38-be0777f9b67a/fc9d5c28-b339-447e-867a-bfb78af61463

It is a very exciting time to join an expanding team with new positions available. We are looking for an experienced leader that is motivated, enthusiastic, and has a passion for health, fitness, and leisure to join this growing team and to contribute to the new offerings to the community of Wagga Wagga!
This position is responsible for providing efficient and effective financial administration and customer service for Council?s fitness and leisure facilities.
Have you thought about a career in Wagga Wagga at Wagga City Council? Click here:

Working with Wagga Wagga City Council - Why work in Wagga?

We offer:

Permanent full time, thirty-eight (38) hours per week.
Commencing salary of $2, gross per fortnight with the opportunity to progress to $3, gross per fortnight plus superannuation (11.5%).
Generous leave entitlements including four (4) weeks annual leave.
Access
... Click here to view more detail / apply for Oasis Customer Service Team Leader

Developing and reviewing policies, programs and procedures concerning customer
relations and goods and services provided

Control resources and utilise assets to achieve qualitative and quantitative targets

The CSM supervises the reception staff to ensure that all patient interactions, both in-
person and over the phone, are handled professionally and compassionately.

Collaborate with clinical staff to streamline patient check-in, appointment scheduling,
and follow-up processes, ensuring minimal wait times and a smooth patient journey.

Organize and deliver ongoing training programs for receptionists and administrative
staff to enhance their communication skills, empathy, and overall service delivery.

Regularly assess staff performance, providing constructive feedback and support to
ensure high standards of customer service are consistently met.

Act as a liaison between administrative, clinical, and management teams to ensure
smooth operations and consistent messaging across the practice.

Develop and manage patient satisfaction surveys to gather insights and implement
service enhancements based on patient feedback.

Identify and implement process improvements to enhance the efficiency and
effectiveness of patient service operations.

Generate regular reports on patient satisfaction, service quality, and staff
performance for the management team, highlighting areas of success and those
requiring attention.

For over nine decades, we've been an integral part of the Australian manufacturing landscape, contributing to the iconic design ethos of the nation. Since the early days, when Vegemite was becoming a household staple, our brand has been there, crafting quality products that have graced Australian homes across the country.





Over recent times our products have featured on The Design Files, in The Local Project videos and winning praise on The Block. Weve come a long way over the past 90 years and have an even brighter journey ahead of us.




A New Chapter Begins: National Customer Service & Telesales Management Opportunity in Tullamarine





Imagine a place where your passion for customer service excellence and leadership come together to create unforgettable customer experiences. At Laminex, we believe in innovation, agility and excellence in




... Click here to view more detail / apply for National Customer Service and Telesales Manager

About the role


You will drive a culture of innovation and oversee the post-sales customer experience in the NSW region. As a member of the Regional Leadership Team, you will contribute to the strategic plan and help translate it into operational objectives and continuous improvement projects. You will lead a high-performing residential and commercial scheduling and estimating team, managing both direct and indirect reports. This role will be based out of our Glendenning, Queanbeyan or Newcastle sites.  
This broadly scoped role allows you to make it your own, focusing on people leadership and development, post-sales process improvement, and local branding initiatives, with assistance from the corporate marketing team. Working closely with area managers, branch managers and the wider sales team to understand their challenges and translate these







... Click here to view more detail / apply for Customer Experience Manager

At Momentus, we empower our customers around the world to bring extraordinary events to life. Our Customer Success team plays a vital role in making this happen, serving as strategic partners to maximize value, foster deep product adoption, and nurture long-term relationships. 

As a Customer Success Manager at Momentus, you’ll be at the heart of our customers' journey, building and maintaining strong relationships to ensure their success and satisfaction. You’ll drive product adoption, identify growth opportunities, and serve as a trusted advisor, working closely with customers to understand their goals, support strategic planning, and build executive alignment. Your role is to help customers unlock the full potential of our solutions and maximize their ROI, making a real impact on their success. 

If you're passionate about empowering customers, driven to add value, and eager to collaborate within a dynamic team, we’d love to see how you can help define the future of Customer Success at Momentus.  

Responsibilities: 
 

• Align on strategic goals and establish a mutual success plan that serves as a foundation for long-term customer success and shared outcomes. 

• Facilitate smooth transitions post-implementation, ensuring KPIs are met and remain relevant throughout the customer journey. 

• Build strong relationships by understanding customer needs and conducting regular check-ins to monitor satisfaction and account health. 

• Develop deep expertise in our solutions to create value for customers, delivering best practices, insights, and ROI-focused guidance while highlighting the benefits of new features and updates. 

• Identify and act on upsell and cross-sell opportunities, collaborating with teams to drive renewals, manage challenges, and increase retention. 

• Communicate complex ideas effectively to all stakeholders, using active listening and providing regular updates on key initiatives. 

• Cultivate customer advocates for testimonials, case studies, and referrals, and streamline feedback for internal teams. 

• Leverage data and analytics to track customer goals and drive outcomes, using trends to make data-driven recommendations during reviews. 

• Encourage the use of self-service resources, such as knowledge bases, to empower customers and boost satisfaction. 

 

About Epsilon Retail Media Network
Epsilon Retail Media is the first platform to couple AI with person-first identity in the ad server, bringing people-based intelligence to retail media, enabling retailers and advertisers to exponentially grow their ability to drive sales while increasing brand loyalty.
Built on Epsilon?s core strengths, this platform further unites Epsilon?s existing suite of retail media solutions and CitrusAd under Epsilon Retail Media.
Why join us?
We are one global company made up exclusively of knowledgeable, passionate, and creative individuals with expansive experience coming together to reach shared goals.
Above all, we are committed to promoting diversity and inclusivity within the workplace. We want to ensure that no job applicant, temporary worker or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or ... Click here to view more detail / apply for Customer Success Manager

Job Description


Be the first POC for clients, leading project and service delivery across ANZ & SEA, ensuring client success.
Develop strategies to enhance delivery and drive upsell opportunities.
Collaborate with sales to maximize client satisfaction and growth.
Oversee project budgets and timelines to meet objectives.
Implement effective project management practices.
Ensure compliance with industry standards.
Mentor the delivery team to boost performance.
Conduct regular team performance and progress reviews.


... Click here to view more detail / apply for Customer Success Manager

Customer Communications Manager
Location: South West England, 2 days in office expected
Salary: up to £60k base salary DOE
Company client partnered with a leading life insurer in the South West of England supporting on a Customer Communications Manager position.
Role Overview:
As the Customer Communications Manager, you will play a critical role in shaping and delivering clear, consistent, and engaging communications for their customers. You'll be responsible for creating content that educates, informs, and builds trust, ensuring their customers are always in the loop about their life insurance products, policies, and services.
Key Responsibilities:
* Lead Communication Strategy: Develop and implement a customer communications strategy that aligns with the company's goals and values, ensuring a seamless experience across all touchpoints.
* Content Creation & Management: Oversee the creation of customer-facing content, including emails, newsletters, policy updates, FAQs, brochures, and website copy.
* Customer-Centric Messaging: Ensure all communications are clear, empathetic, and tailored to our diverse customer base, enhancing their understanding of complex insurance products.
* Cross-functional Collaboration: Work closely with product, marketing, compliance, and customer service teams to ensure consistent messaging and effective communication of key initiatives.
* Brand Consistency: Maintain a strong and consistent voice across all customer communications, ensuring alignment with the company's brand and values.
* Monitor & Analyze Impact: Regularly track and analyze the effectiveness of communication strategies, gathering insights and feedback to refine and improve customer engagement.
* Crisis Communication: Play a key role in managing crisis or urgent customer communication, ensuring clarity, transparency, and timely updates during challenging situations.
Ideal Candidate:
* Experience: At least 3-5 years of experience in a customer communications or marketing role, preferably within the financial services or life insurance industry.
* Strong Communication Skills: Exceptional written and verbal communication skills, with an ability to simplify complex concepts for a broad audience.
* Creative & Strategic Thinking: A creative mindset with the ability to think strategically and develop innovative solutions to engage and inform customers.
* Stakeholder Management: Proven ability to collaborate with internal stakeholders at all levels, ensuring alignment and driving results.
* Attention to Detail: Strong attention to detail, with the ability to proofread and ensure accuracy across all communications.
* Analytical & Data-Driven: Comfortable analyzing communication effectiveness and making data-driven decisions to optimize customer engagement. #LI-PB1

Join Australia's fastest-growing company in Smart Metering Solutions.
Exciting role to lead post-sale and delivery teams across SEA & ANZ.




About Our Client

Our client is a large multinational organisation in the Smart Metering industry with a strong presence in ANZ & SEA. With a commitment to innovation and sustainability, our client is recognised for its quality products and exceptional service delivery across ANZ & SEA.



Job Description


Be the first POC for clients, leading project and service delivery across ANZ & SEA, ensuring client success.
Develop strategies to enhance delivery and drive upsell opportunities.
Collaborate with sales to maximize client satisfaction and growth.
Oversee project budgets and timelines to meet objectives.
Implement effective project management practices.
Ensure compliance with industry standards.
Mentor the delivery



... Click here to view more detail / apply for Customer Success Manager

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With almost 100 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we've been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry. 
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