Total 146 job vacancies by Nations Recruitment

Job Title : Senior Brokerage Officer PO1
Job Category : Procurement
Location : Hackney Service Centre, Hackney Council
Hours Per Week : 36.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £22.36

We are seeking to cover a Senior Brokerage role pending a full review of the commissioning team due to be complete Spring 2025. This is a well established brokerage team in the adult social care setting. This is a 7 day per week service although the post holder is only expected to work Monday to Friday. The brokerage team is managed by a Brokerage manager then has two teams below, Community and Placements. This Senior role will be to manage the Community team. You will directly line manage 3 brokerage officer and 2 assistants, you will also cover for the second senior during holidays and also the Team Leader when required. we use MOSAIC and are also rolling our a new E-Brokerage system.

You will have some brokerage and line management. Anyone with MOSAIC knowledge and experience while not essential is desirable

TECHNICAL EXPERIENCE/ SKILLS/KNOWLEDGE

Service Experience and knowledge

Previous experience of working as a brokerage officer
Experience of working within a health or social care context.
Experience of residential or supported living placement finding,
Experience of managing relationships with stakeholders in a health or social care context.
Experience of making effective use of effective IT monitoring systems to contribute to recording, researching service and reporting on brokerage activities, customer contact and service performance.
Experience of undertaking short term projects to contribute to enhancing the role of the brokerage Team.

Communication skills

Able to communicate effectively, confidently and assertively whether in writing or when speaking. This may also involve presenting complex information sensitively and matched to the needs of the audience and in line with organisational policy and practice.
Use influencing and negotiation skills effectively with different stakeholders and arrive at an agreed solution that represents the key interests of the service.

Personally effective
Ability to make effective use of supervision and contribute constructively to team meetings.
Demonstrable ability to carry out work under their own initiative, in an organised fashion, managing own workload. In doing this they will be able to prioritise work under pressure, adapt their priorities to changes in demand and deliver to agreed deadlines.
Able to negotiate effectively using diplomacy and tact.
Demonstrates a personal and professional demeanour which generates credibility and confidence amongst staff, managers and other stakeholders.
Develop and maintain working partnerships and effective relationships across the organisation and with external stakeholders.
Experience of working under their own initiative, in an organised fashion, managing their own workload. In doing this they will be able to prioritise work under pressure, adapt their priorities to changes in demand and deliver to agreed deadlines.

Experience
The ideal post holder will have experience of:
Working and negotiating with other agencies and other stakeholders
Using financial management and procurement software to commit expenditure.
Working as part of a team.
Managing your own workload.
Establishing and managing office administrative systems.
Handling a complaint procedure

Job Title : Placements & Assessment Officer (PO1)
Job Category : Social Care - Unqualified
Location : Thomas Hardy House, Enfield Council
Hours Per Week : 35.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £22.08

Placements & Assessment Officer Commissioning placements for Looked After Children and Quality Assurance on different type of placements
Purpose of the Role:
To commission placements and support services for Looked After Children and care leavers, ensuring that the needs of individual children and young people are closely matched within available resources and using Best Value principles and to have the lead responsibility for assessments on all IFA, Residential and Semi-Independent resources commissioned by Enfield.

Job Specifics – Skills, Experience
(In this section you should list between 4 and a maximum of 8 essential recruitment and selection criteria and 2 desirable criteria). The information you provide in this section will be used in the recruitment application process to assess the suitability of job applicants.

Essential:

1. Knowledge of the range of complex needs of Looked After Children and an understanding of the most appropriate interventions to meet those needs

2. Excellent organisational skills including the ability to manage competing demands, respond to emergency situations and manage your workload effectively.

3. Experience in partnership working with statutory sector partners

4. Experience of market management and working with external providers

5. The main requirement of the post holder will be an expectation to travel across the country to undertake detailed assessments and monitoring visits to all Looked After Children’s resources.

6. The post holder is expected to be resilient with regards to the emotional demands the work may pose.

7. The post holder is expected to work on a flexible basis with some unsocial hours.

Desirable:

1. It is desired that the post holder should be a car driver.


2. Experience of working within a statutory children’s services/setting

3. Knowledge and experience of systems for meaningful engagement with young people in planning, delivering and reviewing services

Knowledge*

1. A knowledge of the Childrens Act 2012.
2. A knowledge of the Leaving Care Act
3. A knowledge of Children Homes Regulations 2010
4. Knowledge of Out of authority placement of looked after children – Volume 2
Knowledge of Safeguarding policies and procedures

Qualification(s)*

1. Qualification in the use of IT systems to produce data reports and trend analyses
2. Willingness to undertake a Commissioning course

Job Title : SEN Funding Systems Support Officer (SO2)
Job Category : Education
Location : Lambeth Town Hall, London Borough of Lambeth
Hours Per Week : 35.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:30
Salary: £21.92

TO START ASAP!

To deliver a highly effective finance service that enables the SEND Service to deliver outcomes. Operating efficiently, using existing and new processes and procedures to assist in improving and delivery of service. ? Support the SEND QA Manager by facilitating and maintaining accurate budget monitoring data working closely with finance and using the Oracle Planning & Budgeting tool for the purpose of revenue budget monitoring. Ensuring that SEN pupil placement and funding information for all Lambeth SEN pupils’ remains accurate and up to date. ? To be responsible for the effective management of funding/payments for service providers, including schools, parents and independent providers.
Key Knowledge
K1 - Detailed knowledge of recent legislation related to Statutory Assessments of SEN.

K2 - Knowledge of school based systems and policies.

K3 - Knowledge of issues relating to pupils with SEN.

K4 - Knowledge and understanding of the necessity of financial control.

Relevant Experience
E1 - Demonstrable experience of working in an educational environment with children of school age and their families.

E2 - Experience of working in a multi - ethnic environment.

E3 - Experience of working and liaising with other agencies in a multi disciplinary setting.

E4 - Experience of maintaining manual and computerised databases.

E5 - Experience of establishing and monitoring procedures relating to Statements / EHC Plans of SEN.

Job title: Housing Officer (BAND2C) - Housing
Job Category : Housing
Location :Sutton Housing District, Sutton Housing Partnership
Hours Per Week : 37.5
Start Date : Immediate start
Salary: £15.18 per hour

This role is in a busy team which is the front line service for Sutton Housing Partnership.

We are responsible for managing busy Customer Care and Repairs email in boxes and ensuring these a responded to within our service standards. We also triage Housing Management and Repairs calls, raise repairs and undertake admin tasks for a busy Housing Management service

We are based in our office with no hybrid working.

Skills & Experience
Essential:
Experience in delivering a high-quality customer service across multiple channels; Phone, E-mail, Chat, social media etc
Excellent listening skills, analysis of customer needs and applying appropriate resolution
Good written and oral communications
A proactive approach to responding to customer needs and expectations
Be able to work as an individual and as a member of a team
Have excellent organisational skills with the ability to prioritise workloads to meet customers needs.
Be capable of dealing with different customers and situations
Desirable:

Use of NEC (Northgate) or equivalent
Outcome focused

Job title: SHP-MOBILE ESTATE OFFICER - Ground Maintenance (BAND1C) - Housing
Job Category : Housing
Location : Rookley Close, Sutton, Greater London, SM2 6TT, Sutton Housing Partnership
Hours Per Week : 36
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £13.34 per hour

Grounds maintenance operative direct worker

Job title: Kennels / Transport Officer (SC4) - Facilities & Environment
Job Category : Facilities & Environment
Location : Argall Ave, Leyton, E10 7AS, London Borough of Waltham Forest
Hours Per Week : 36
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £12.25 per hour

Kennel/ Transport Officer

Successful candidates will be responsible for caring and good health of all dogs in Council facilities, collecting, accepting dogs into facility as well as arranging for and carrying out the removal out of the facility.

Requirements:
Driving licence
Own transport
Experience of working in kennels environment in all weathers
Experience in handling of aggressive and dangerous dogs
Working knowledge of the Animal Welfare Act
Working knowledge of the Dangerous Dogs Act
Ability to work with minimum supervision

Duties: (including but not limited to)
Making sure that dogs are in good health and properly cared for whilst in kennels and being transported
Animal Welfare
Cleanliness of kennels
Awareness of reportable or communicable disease
Transportation of dogs
Dealing with member of the public
Dealing with confrontation
Reporting defect to vehicle and equipment
Work shift pattern, working outside normal hours including evenings and weekend, flexibility to change shift according to service requirements.

Job title: Assessment and Review Officer - Interims
Job Category : Interims
Location : 6 Linford Road, London, E17 3LA, London Borough of Waltham Forest
Hours Per Week : 36
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £28.05 per hour
SEND case officer with experience and knowledge of PFA and complex cases.

Job Category : Environmental Services
Location : 160 Tooley Street, Southwark Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time :09:00
End Time : 17:00
Salary: £25.06
36 hours per week, min 2/3 days in office at Tooley Street. Must have in-depth knowledge and experience of the Licensing Act 2003, Gambling Act 2005 and other licensing regime applications and processes. May be required to work outside normal working hours to meet service needs (incl evenings/weekends), and undertake compliance and enforcement work (inspections, evidence gathering, prep prosecution papers, witness statements)

Job Category : Social Care & Health Non-Qualified (Kingston & Richmond)
Location : 44 York Street, Achieving for Children
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £26.00
The position will hold both court orders and court of court work , undertake assessments, write reports . also will complete single assessments if the child is deemed to meet threshold for a section 17 assessment.

The worker MUST have YJS caseworker experience.

About you: our role specification
Qualifications
● Educated at level 4 or above professional qualification in a relevant discipline (e.g Children and Youth, Social Care, Probation )
● Evidence of continuing professional development within Youth Justice
Skills and experience
● Experience of working with children, young people and families with offending behaviour
● Ability to work restoratively with all children, young people and victims of crime in line with the
service restorative approach principles and standards
● Experience of effective management of a caseload of young people in accordance with local
policies/procedure and Youth Justice National Standards, and accurate recording.
● Ability to write clear and concise court reports, bail packages, panel reports
● Skilled at undertaking timely, high quality, robust assessments (AssetPlus) and plans.
● Experience of effective partnership working and working within a multidisciplinary team.
● Experience and understanding of how Courts work and of relevant Youth Justice legislation,
including sentencing and bail/remand.
● Experience of risk management, public protection and safeguarding in the context of youth
offending and contextual safeguarding.
● Experience of delivering effective interventions that reduce risk, reduce likelihood of reoffending
and maximise positive outcomes for young people.
● Good knowledge and understanding of the Youth Justice landscape, including best practice in
regard to Good Lives Model, Desistance Theory, Trauma Informed Practice and Transitions
● Knowledge or keen interest in specific areas of offending such as harmful sexual behaviour, knife crime, county lines and national referral mechanism or children harming in the home.
Personal attributes
● A passion to demonstrate and promote our values (Trust, Respect and Empower) through professional behaviours and relationships with all stakeholders.
● To deliver Achieving for Childrenʼs vision, mission and values to support children and young people to live safe, happy, healthy and successful lives.
● Good organisational abilities including: time management, problem-solving and prioritisation.
● Able to work flexibly and independently with a commitment to the organisation culture.
● Personal determination, drive, energy and ambition to overcome obstacles, achieve challenging
objectives, celebrate success and deliver excellent outcomes for children. Taking a strength
based approach to managing situations.
● Commitment to collaborative working within Achieving for Children and across organisational
boundaries in the best interests of children and families.
● Good communication and interpersonal skills that are open, honest, persuasive and pragmatic,
including ability to negotiate and influence.

Job Category :Housing
Location : Southwark Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time :17:00
Salary: £19.11

The role will be in the office, but can be negotiated ·
Negotiate arrangements with tenants ·
Support vulnerable tenants ·
Escalate cases through the escalation process ·
Contact tenants via phone, e-mail and letter ·
Visit tenants in their home for support and try and establish engagement



• To be the first point of contact for tenants and their representatives in respect to all residential rent charges, arrears and queries.

• Negotiate repayment plans, determining which cases to escalate and take legal action on rather internally or through referrals to legal services.

• To be responsible for meeting targets and objectives which maximise rent collection, influencing monthly and annual collection performance and arrears reduction.

• To liaise and correspond with tenants, the court service, external solicitors, other tenant representatives, fraud and investigation services, representing the Council’s interests and providing a professional and responsive service.

• To adopt and promote modern ways of working, embracing new technology which improves the customer experience whilst creating efficiencies.

• To ensuring the Council’s reputation is protected and enhanced through a high quality, professional income collection service.




Knowledge, including educational qualifications:

Educated to ‘O’ level/GCSE standard or similar qualification.
Knowledge of debt management procedures, including legal process, rent and service charge setting principles.
Knowledge of computerised rental management systems.
Understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism and other forms of negative discrimination through the Council’s policies and procedures.
Understanding of and compliance with the Council's Health & Safety Policy.

Experience:
Experience in a customer facing role, ideally in a social housing or income collection.
Experienced in the application of housing income collection procedures and policies.
Experience of working in a performance management environment and experienced in the development and meeting of personal and team performance targets


Aptitudes, Skills & Competencies:
Ability to communicate effectively, both orally and in writing.
Ability to understand, apply and effectively use legal processes.
Negotiation and problem-solving skills
Ability to use prepare and organise data for spreadsheets, manage and present numerical data
Ability to draft correspondence, information and reports
Effective numeracy skills.

Job Category :Management
Location : Holbeach Office, Lewisham Council
Hours Per Week : 35.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £31.33

We need a candidate with extensive anti-social behaviour and statutory nuisance experience. This is not only through knowledge of legislation and statutory requirements, but the candidate must have the skill set to operationalised the legislation and the skillset to write ASB and statutory nuisance policies and procedures.

The candidate must have experience in performance managing staff including experience of using HR processes to manage performance.

Main Purpose of the Job

Be responsible for both day to day service management and the development of policy and strategy within the Safer Communities Service.

To lead on the newly implemented Public Space Protection Order (PSPO), ensuring its success.

To work in Partnership and in collaboration with colleagues in the Safer Communities Service.

To lead integration across the partnership, driving change to secure improved outcomes for residents.

Lead on ASB and Statutory Nuisance, setting a good example in terms of conduct, motivating and performance managing staff, making, and communicating timely decisions about the service and working to draw on good practice to deliver services that meet the customers’ needs within budget.

To represent the Head of Safer Communities and the Council at both internal and external meetings where appropriate.

Prepare reports and attend Committee where required, prepare evidence and attend courts, tribunals, public enquiries/meetings, giving evidence as required.

To lead in the preparation of legal cases and evidence, and appear and give evidence as a witness at Court, Tribunal or other statutory hearing.

Knowledge
• Extensive knowledge of all relevant aspects of licensing law and statutory procedures, and licensing enforcement including PACE, RIPA and legislation governing disclosure.

• Successful experience of leading ASB and Statutory Nuisance services, and the subsequent Enforcement including the understanding and use of legislation and how to implement national priorities.

• Ability to provide support and specialist technical advice to operational staff both within the team and the wider Council, on all relevant matters related to ASB and Statutory Nuisance, and the subsequent Enforcement.

• An understanding of the issues and challenges facing the service both operationally and strategically.

• Knowledge of key national policy drivers, Legislation and broader influences related to the role.

• Detailed and extensive knowledge of the full range of case law, codes of practice and guidance of ASB and Statutory Nuisance and the subsequent Enforcement

Aptitude
• Ability to negotiate effective working partnership with other internal departments and external agencies in the public, private and voluntary sector

• Self-driven, enthusiastic and innovative approach and able to be flexible with new emerging areas of work.

• Firm belief in the importance of an honest, open, fair and transparent approach to enforcement

• Firmly committed to the need to strive for continuous improvement

• Ability to lead and motivate a highly skilled team of officers in an environment which demands constant change and improvement

Skills

• Able to work through problems, evaluate risks and offer practical solutions. Ability to make rational decisions after consideration of all the available information.

• Using persuading and influencing skills to bring about behavioural change and achieve desired results/outcomes as necessary.

• Effective presentation, communication and interpersonal skills and ability to apply these effectively to a variety of audiences both verbally and in written form.

• Significant experience of working in, ASB and Statutory Nuisance Services and managing the subsequent Enforcement and dealing with the full range of complex issues.

• Excellent organisational skills; the ability to manage a heavy workload and prioritise it in order to ensure that all deadlines and targets are met


• Ability to supervise staff members in an environment that requires constant change and improvement


Experience
• Strong practical experience in drafting concise and accurate reports, Council committee reports, executive reports, responses to consultation papers, press releases.

• Experience of managing an ASB and Statutory Nuisance, service and the subsequent Enforcement issues in local authority/public sector or private sector and implementing related work programmes

• Experience of advising and presenting to Council committees

• Able to lead, direct and manage staff to provide high quality services and achieve performance targets within a pressurised and high profile environment



• Experience of managing and successfully delivering projects

• Experience of contributing to service planning, including developing objectives and target setting, together with managing performance.
General Education

• Evidence of continued professional, managerial and personal development and one or more of the following

• Educated to degree level with extensive experience &/or Professional qualification related to ASB, Community Safety or Housing with extensive experience
Personal Qualities

• Willingness to act corporately and collaboratively

• Enthusiastic, innovative and imaginative in approach to work

• An inclusive and supportive manager

• Highly motivated and not easily discouraged

• Flexible, innovative and creative approach

• A strong commitment to probity, honesty, openness, treating people consistently, fairly and with respect

• Resilient under pressure and able to respond effectively when faced with conflicting demands.

Job Category : Financial
Location : Badminton Road Council Offices, South Gloucestershire Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time :09:00
End Time : 17:00
Salary: £21.98

Under the direction of the Finance Business Partner, you will be responsible for the day to day activity within the team to provide financial advice and information and deliver a range of quality and cost effective financial management and financial support services, to Council departments. The role has key responsibility for:
o Supporting the Finance Business Partner in the preparation of revenue and capital budgets and the preparation of budget monitoring information.
o Providing financial advice and support to budget holders, including, advice about capital resources to support the preparation of bids for funding from external bodies.
o Supervision, on a day-to-day basis, of the work of Finance Officers and oversight of the work of the Finance Assistants.
o Ensuring that provider payments are made accurately and on time each year.

Key Responsibilities


If relevant: manage and motivate a team of staff and oversee performance monitoring, recruitment and provide guidance ensuring team members receive performance feedback and advice, development opportunities and that a highly competent, creative and participative culture is maintained.

Provide expert advice to customers (councillors, departments, managers) who receive clear guidance and information and also ensure that council activity is lawful.
Produce information reports and analyse complex data for customers so that customers receive accurate, up to date reports and data that fulfil statutory requirements
Set targets, monitor performance and review potential changes to systems to ensure services and/or projects are delivered successfully
Work closely with suppliers and partners to negotiate and manage projects that meet business needs and service standards.
In consultation with customers identify and provide training and information sessions so understanding of the area of expertise is enhanced


Knowledge, Skills and Experience


1. You will have significant operational experience within a large organisation, delivering similar services.
2. You will hold a relevant professional qualification or will have equivalent relevant professional experience.
3. You will be able to build positive relationships with Council-wide contacts and partner organisations.
4. You will have experience of managing and motivating staff to achieve organisational objectives.
5. You will be able to oversee projects and work programmes.
6. You will be able to show excellent verbal and written communication by being able to understand and explain complex information to technical and non-technical audiences at all levels.
7. You will have good interpersonal skills to communicate with managers and colleagues and to negotiate with and influence a range of audiences
8. You will have excellent numeracy and good analytical skills.
9. You will be able to work flexibly, cope with competing demands through good time management and work under pressure.
10. You will be able to deal with sensitive and contentious issues.


Person Specification

Essential

Recognised CCAB qualification (preferably CIPFA), or Association of Accounting Technician qualified or will have equivalent relevant professional experience in local government, covering the key financial processes of financial planning, budget preparation, budget monitoring and preparing final accounts (1 & 2).
Experience of supervising a small team to effectively deliver a range of quality and cost effective financial management and financial support services (4).
Good project management skills to work and oversee projects as and when required (5)
Excellent written and verbal communication skills (6)
Experience of undertaking analysis and appropriately communicating the results to the selected audience (7&8)
Well organised with excellent time management skills (9)
Excellent IT Skills
Exemplifying the Council values and behaviours
Desirable
Experience of working in a Local Government Organisation
Knowledge of CIVICA Financials

Job Category : Planning
Location : County Hall, Somerset Council
Hours Per Week :37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:30
Salary: £36.25

Role Purpose
To be responsible for the processing and determination of a varied and complex caseload of planning applications (including major development - economic, inward investment, change of use and residential schemes) across Somerset, through negotiation with developers and their agents, considering third party comments, liaising with members and drafting reports to Planning Committee and for delegated decisions.

To provide support and guidance to planning officers and consultees dealing with the processing of planning applications, undertaking monitoring and compliance functions and other planning functions to meet agreed timescales, make robust decisions, and deliver appropriate development. To prepare appeal statements and attend hearings and public enquiries as expert witness in connection with planning and enforcement appeals, to represent the Local Planning Authority and defend its decision.

Accountability

Ensure compliance with all relevant legislation, organisational policy, and professional codes of conduct to uphold standards of best practice reflecting these for the team
Deliver the aims of the council’s equality, diversity and inclusion policies; health, safety and wellbeing of self and others; and Organisational values in everything you do, ensuring team members are also aware of their responsibilities and maintaining their understanding that Equality and Diversity practice covers both interaction with staff, service users and communities. This includes challenging discrimination and promoting equality of opportunity for all.

To work as part of the Council’s wider planning service, to process applications for a wide range of development schemes including major planning applications and those of a more complex nature, undertaking negotiations with developers and their agents, whilst balancing material considerations, site constraints, planning policy and third party comments.

Drafting reports to Planning Committee and for delegated decisions taking account of relevant legislation, case law, appeal decisions, policies, and the procedures of the Council.


Qualification/ Knowledge / skills / experience


Qualifications:
• Degree in Town Planning or related subject and equivalent experience. The postholder will require membership of (or be eligible to join) the RTPI (Essential)

Knowledge:
• Ability to provide detailed advice across a range of planning issues in a development management/planning environment, including process and procedural matters (Essential)
• Good knowledge of planning, enforcement, planning policy, case law and relevant legislation (Essential)
• Interpretation of legislation - interpretation of relevant planning legislation and case law in respect of issues arising from pre-application enquiries, applications, appeals and planning enforcement (Essential)

Skills:
• Good negotiation skills and the ability to contribute positively to the resolution of issues (Essential)
• Working under pressure and to strict deadlines, prioritising, organising, and planning own and others fluctuating workloads (Essential)
• Ability to communicate with a range of stakeholders clearly and proactively (Essential)
• Adaptation and responding to change (Essential)
• Ability to use influence and persuasion to achieve objectives (Essential)
• Ability to use thoughtful judgement to manage complex service delivery (Essential)
• Flexible approach to the working day (Essential)
• Shares knowledge and expertise with others (Essential)

Experience:
• Should have experience of working at a Senior level in Development Management and demonstrate the ability to manage a caseload and competing workloads to maintain performance targets (Essential)
• Should have experience of defending the Council at appeal (Hearing/Inquiry) (Desirable)
• Should have experience of working within a team to support team development and CPD (Essential)

Job Category :Admin & Clerical
Location : Riverside House, Rotherham Metropolitan Borough Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £12.38

Key role objectives

Sitting within the Financial Inclusion Team the post holder will provide administrative support to both the Projects and Interventions Officer, and the wider Financial Inclusion Team. The post holder will primarily be working on the new Energy Crisis Support Scheme and key areas of responsibility will include:

• Checking applications to ensure that the required documents have been received to enable processing, and liaising with applicants where further information is required
• Supporting applicants with additional needs (i.e., language barriers/learning disabilities) to make applications into the scheme
• The use of IT including case management systems and spreadsheets to accurately record information and prepare statistical information as and when required
• To answer customer enquiries regarding the eligibility criteria, the application process and any other enquiries relating to the Energy Crisis Support Scheme in a timely and efficient manner
• To provide a high-quality support service to the Energy Crisis Support Scheme Team with a focus on the delivering excellent customer service to our tenants and residents.

Job Category : Trade & Operatives
Location :Council Offices, Southwark Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:00
End Time : 16:00
Salary: £16.11

Responsibilities

1. To competently identify the nature of an infestation and the most appropriate treatment/ management techniques. This decision should be based on knowledge gained through formal training, legislative restrictions, species specific biology, environmental protection considerations and site data.

2. To carry out treatments and management techniques for infestations including traps, culls, deterrents, pesticides and biocides safely and humanely, in line with The British Pest Control Association (BPCA) Code of Practice.

3. To survey properties, internally and externally, including drains, and make recommendations for further repair works or structural considerations to overcome future infestations and mitigate the risk of spread between dwellings. To survey and assess requests for pest control support that falls outside of normal contracts. Providing estimate costings and quotations, with technical drawings where applicable

4. To carry out proofing work to control and prevent infestations, ensuring materials and techniques used are in line with housing fire safety guidance and Construction (Design and Management) Regulations 2015.

5. To organise and perform the collection of stray dogs using sound judgement and expertise in line with the safe system of work and legislation. To arrange kennel stay or re-homing where appropriate.

6. To assist in the organisation, and perform the execution of pigeon proofing measures, including the cleansing and removing of pigeon matter as and when required.
7. To use, prepare, store and transport pesticides in line with COSHH regulations; ensuring that substances hazardous to health are properly controlled. Assist in preparing risk assessments and method statements.

8. When allocated a vehicle the post holder is responsible for ensuring that the vehicle is safely and correctly driven, is well maintained and roadworthy, and all plant and materials are safely stored. There is also responsibility for the content of the vehicle at all times while in their possession and to ensure the security of all materials and tools.




Knowledge, including educational qualifications:
Qualified to either Diploma in Pest Control with the British Pest Control Association (BPCA part 1 and 2) or RSPH Level 2 Certificate in Pest Management or equivalent.

To understand issues around the delivery of all pest control work activities in an urban environment and evidence of continued professional, managerial and personal development, within the relevant discipline.

Understanding of relevant legislation and codes of practice in H&S, pest control.

To understand how the principles of Equality Act and Public Sector Equality Duty impacts on all work duties.

To understand the basic safeguarding procedures and protocols for children and adults at risk.


Experience:
Experience in providing pest control advice to clients.

Experience of working with baits, traps, poisons and pest control equipment.

Experience of working effectively both independently and as part of a team.

Experience of providing excellent customer service whilst working in a front line operational team.


Aptitudes, Skills & Competencies:
Ability to handle, prepare and lay poison baits or spray insecticides, keeping yourself and others safe.

Ability to use technology equipment in line with the duties of the post.

Ability to prepare reports and maintain records of visits and actions carried out in relation to pest control and animal welfare duties.

Ability to interpret work instructions, both written and verbal, and implement them.

Ability to determine when an infestation requires a more detailed investigation or treatment.

Ability to formulate practical solutions to problems given the constraints of the situation
Ability to respond to the needs of customers diplomatically and sensitively, and to deal with issues calmly, effectively and with a high degree of professionalism and integrity.

Ability to act as coach and mentor to trainees and newly qualified colleagues.