To champion the importance of service user and carer experience in shaping Children and Family Services, ensuring this is at the.....
To champion the importance of service user and carer experience in shaping Children and Family Services, ensuring this is at the hear of activities and informs service improvement. To implement participation related policies and support and share these and support colleagues in understanding these policies and how they impact on their roles and function. To ensure that the quality of the participation activity that occurs in Children and Family Service is of high standard and in line with the Trust standards. To identify and link up existing service user and carer participation activities across Children and Family Service To develop and maintain a network of service users and friends, family members or carers linked to the Division or specialist area. To work proactively and collaboratively with clinical teams to identify challenges around embedding the principles of good participation in their profession or team. Ensure that experts by experience are involved in all the key areas of business for the Trust. To champion the importance of service user and carer experience in shaping Children and Family Services, ensuring this is at the heart of activities and informs service improvement. To support a consistent approach to service user and carer experience in the Children and Family service and to review this annually with key stakeholders via an appropriate forum. To ensure that staff members across the Children and Family Service are fully engaged in service user and carer involvement policy and protocols, and that their views and ideas inform its ongoing development and implementation. To involve local service users and carers in developing engagement and feedback opportunities. To be responsible for monitoring service user and carer feedback and satisfaction in the Children and Family Service. To have oversight of service user experience data (including the Friends and Family Test) and activity in the Children and Family Service, sharing ideas and initiatives with the central participation team and reporting as appropriate in the local services. Able to write high quality reports, summary documents, slide decks and other communication devices for local leadership teams, experts by experience, service users and carers and the central participation team. Undertake surveys and audit of local participation activity, as necessary to facilitate the development of the people participation strategy. To monitor the ideas and opportunities for developing and improving Trust practice that are identified and developed by experts by experience, and to work with the central participation team in order make good use of Trust structures and processes and turn these ideas into realities. Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
