Total 19 job vacancies by Everpool Recruitment Limited

Adjuster Technician – Property Insurance Claims Experience NEEDED!
£22,500 - £24,000 (depending on experience)
Hybrid – Newcastle under Lyme (ST5) – 2 days from home

We are currently looking for people with excellent communication and interpersonal skills to join a Nationwide company with excellent benefits and to kick start an amazing career opportunity.

We are looking for people with claims, adjusting or property claims experience.

What will you be doing?

- Working together with the Loss Adjusters to provide admin assistance to ensure smooth running of high value and complex cases.
- Regular calls to customers to update them on the overall progress of their claim.
- Calls to Suppliers to chase progression on the claims.
- Producing invoices for the relevant stages of the claim.
- Updating Project Plans where applicable for the Adjuster
- Assisting with complaints, ensuring the Loss Adjuster achieves resolution, follow-up action and the Loss Adjuster has sent the relevant documentation to the correct parties.

What are they looking for?

- Good interpersonal and organisation skills essential.
- Previous experience in the Insurance Industry (preferably Household) highly desirable


Hours and Benefits

Monday – Friday
37.5 hours per week between 9am – 5pm

28 days holiday
Birthday off work
Charity Days Off
Healthcare
Can purchase extra holidays
Cycle to work scheme
In house training academy
Paid lunch once a week when in the office
Team nights out
Annual Staff awards

Interested?

Call Laura on 07747 446152 for more information

Senior Claims Handler – MUST HAVE PROPERTY CLAIMS EXPERIENCE TO APPLY
Within this elevated position the Senior Property Claims Handler will be expected to work with a high level of autonomy. We are looking for experience property claims handlers who can join an expanding team to ensure customer receive the highest level of service through their claim journey.

Where: Hybrid with Newcastle under Lyme (ST5)
Salary: £23,000 - £25,000 (depending on experience)
Hours: Monday – Friday 37.5 hours
Benefits: 28 days holiday + birthday off, duvet day, beach day and 3 charity days plus much more

What will you be doing?

- Be responsible for a caseload of claims, where you will run the repair journey for the customer and be their key point of contact if they are unable to reach their assigned contractor or need your support or assistance with their claim.
- Responsible for a caseload of claims that are being run by a network contractor and ensure said contractors are actively progressing their active and on hold WIP’s and that they are keeping the customer updated throughout the claim journey.
- Review and approve contractor variations or estimates from third party suppliers and ensure you are adequately justifying any cost increases to minimise claim leakage.

What are they looking for?

- Over 1 years’ claims experience (Property)
- Prioritise your workload
- A natural communicator and a flare for building rapport with people over the phone
- A great team player
- Enthusiastic and confident


Hours and Benefits
Monday – Friday (occasional Saturday on a rota basis)
37.5 hours per week
Shifts patterns are 8am – 4pm, 9am – 5pm, 10am – 6pm or 11.30am – 7.30pm

28 days holiday
Birthday off work
Charity Days Off
Healthcare
Can purchase extra holidays
Cycle to work scheme
Paid lunch once a week when in the office
Team nights out
Annual Staff awards

Interested?

Call Laura on 07747 446152 for more information or send CV to lhassall@everpoolrecruitment.com

Claims Handler – Contents and Gadget
Have you worked with mobile phone or gadget insurance claims?
If so, this could be the job for you!
We are looking for people to work on a Hybrid basis for a growing claims company.

Where: Hybrid with our Newcastle under Lyme office, ST5
When: Monday - Friday, 7.5 hours per day, with a 1 hour lunch, 37.5 hours per week
Salary: £22,500pa - £24,000pa DOE

What you will be doing:

- Owning a caseload of insurance claims across a multi-client team
- Being available to field calls from customers, clients and suppliers.
- Being responsible for the pivotal part of the customer journey regarding their insurance claim
- Engaging with clients, customers, and suppliers via an omni channel approach which includes email, phone, and our bespoke messaging service

What we need from you:

- Previous customer service experience
- Previous Insurance industry experience (Household) - desirable but not essential
- Good IT skills with the ability to use multiple systems (Microsoft, bespoke packages)
- Good communication skills
- Good organisation skills

Benefits

- 28 days holiday
- Birthday off work
- Charity Days Off
- Healthcare
- Can purchase extra holidays
- Cycle to work scheme
- Paid lunch once a week when in the office
- Team nights out
- Annual Staff awards


Interested?

Call Laura on 07747 446152 or email lhassall@everpoolrecruitment.com for more information

Claims Auditor

We're looking for a highly motivated individual to facilitate audits in the end-to-end claims process ensuring that the business meets the level of quality and compliance. Conducting claims reviews and fact finding under the direction of the senior auditor using an in-depth knowledge of the process to establish the facts and suggest changes to normal processes that will benefit the business.

Location: Hybrid with our Newcastle under Lyme (ST5) or Taunton (TA1) office
Salary: £22,500 - £25,000 pa DOE
Working pattern: Monday - Friday 8am to 8pm, core hours are 9:00am to 5:30pm

What you will be doing:

- Conducting internal claims reviews (electronic and file-based) to assess and provide independent assurance that the claim risk management, governance, and internal control processes are operating effectively throughout the end-to-end lifecycle of the claim.
- Carrying out all the aspects of internal case and dispute reviews in line with direction from the Senior Auditor.
- Preparing and presenting reports (verbal and written) that reflect the results and findings of dispute reviews, following Company values in a professional, clear and concise manner.
- Maintaining open communication with management and auditees


What we need form you

- Excellent knowledge of insurance products and claims function.
- Knowledge of FCA complaints handling regulations
- Knowledge of FOS referrals
- Ability to discuss claims in depth and provide detailed updates as/when required


Hours and Benefits

Monday – Friday
37.5 hours per week core hours between 9am – 5.30pm

33 days holiday (increasing to 38 after 5 years’ service)
Birthday off work
Charity Days Off
Healthcare
Can purchase extra holidays
Cycle to work scheme
In house training academy
Paid lunch once a week when in the office
Team nights out
Annual Staff awards

Interested?

Call Laura on 07747 446152 for more information

Adjuster Technician
£22,500 - £24,000 (depending on experience)
Hybrid – either Newcastle under Lyme (ST5)

We are currently looking for people with excellent communication and interpersonal skills to join a Nationwide company with excellent benefits and to kick start an amazing career opportunity.

We are looking for people with claims, adjusting or property claims experience.

What will you be doing?

- Liaise with clients in a professional and efficient manner.
- Working together with the Loss Adjusters to provide admin assistance to ensure smooth running of high value and complex cases.
- Checking task on the relevant claims management systems for the day/tidying up where multiple tasks on one file exist. Ensuring service levels are met.
- Regular calls to customers to update them on the overall progress of their claim.
- Calls to Suppliers to chase progression on the claims.
- Producing invoices for the relevant stages of the claim.
- Updating Project Plans where applicable for the Adjuster
- Appointing relevant suppliers following an Adjusters site visit.
- Chasing documentation to conclude settlement on claims where needed.
- Assisting with complaints, ensuring the Loss Adjuster achieves resolution, follow-up action and the Loss Adjuster has sent the relevant documentation to the correct parties.

What are they looking for?

- Core GCSE’s or equivalent
- Good interpersonal and organisation skills essential.
- Previous experience in the Insurance Industry (preferably Household) highly desirable but not essential.
- CII qualified to Cert CII level – Working towards / Desirable.
- CILA qualified to Cert CILA level – desirable but not essential.


Hours and Benefits

Monday – Friday
37.5 hours per week between 9am – 5pm

28 days holiday
Birthday off work
Charity Days Off
Healthcare
Can purchase extra holidays
Cycle to work scheme
In house training academy
Paid lunch once a week when in the office
Team nights out
Annual Staff awards

Interested?
Call Maggie on 07795608155 or email mspencer@everpoolrecruitment for more information

Collections Coordinator

Full-time days - Monday-Friday, 37.5 hours per week
Salary: £25,000-£27,000 depending on experience
Work Location: Hybrid working – 3 days office and 2 days from home.
A full driving license and use of your own vehicle is required due to the location of this position.

Benefits and additional information:

- 25 days holiday plus Bank Holidays, up to 5 service days after eligibility.
- Pension Scheme (15% employer contribution)
- Discretionary bonus scheme (up to 15%)
- Personal and home loan schemes
- Private healthcare
- Private dental scheme
- Subsidised gym on-site at HQ
- Discounts on entertainment and eating out.
- Charity and volunteering days
- Death in service
- Health insurance
- Long service awards
- Enhanced maternity with service
- Free onsite parking


Company Overview:

Our client, are specialist in the leasing and financing of heavy agricultural vehicles and machinery.

Role Description:

As a Collections Coordinator and administrator, you will be supporting customers with various queries over payments in arears, communication, with their nationwide customers. Looking to settle late payments, issuing documentation and making outbound telephone calls in regards to chasing late payments.

Key Responsibilities:

- Building strong relationships and professional credibility with clients and stakeholders
- Working under company legislation and process to ensure of swift transactions
- Issuing card payments
- Raising invoices
- Producing in depth and accurate MI
- Producing hire documentation
- Mitigating risk and problem solving
- Negotiating daily with clients
- Telephone, email and written communication to clients regarding late payments


Requirements:

You should hold a minimums of 2 years’ worth of experience in the same or similar role, such as; Collections, Credit control/Debt recovery. Ideally this should be with in the asset and finance leasing sector.
Possess excellent communications skills
You should be confident on all major MS Applications, including excel
Excellent customer service
Confidence in outbound calls and emails

An A level or higher education in a professional qualification in the asset finance or credit management sectors is beneficial.

GSCE of C/% in , Maths, English alongside the required experience.

Advantageous but not essential as training will be provided:
Experience with or have knowledge of POWER BI
Consumer Credit Act

How to Apply

You can click apply here, or you can contact Laura on lhassall@everpoolrecruitment.com

Please note – there is currently no sponsorship offered with our client and only those with the full right of work in the UK, will be considered for the position.

Relationship Manager (sales)
Full-time days - Monday-Friday, 37.5 hours per week
Salary: £22,000-£27,000 depending on experience
Work Location: Hybrid working – 3 days office and 2 days from home.
A full driving license and use of your own vehicle is required due to the location of this position.

Benefits and additional information:

- 25 days holiday plus Bank Holidays, up to 5 service days after eligibility.
- Pension Scheme (15% employer contribution)
- Discretionary bonus scheme (up to 15%)
- Personal and home loan schemes
- Private healthcare
- Private dental scheme
- Subsidised gym on-site at HQ
- Discounts on entertainment and eating out.
- Charity and volunteering days
- Death in service
- Health insurance
- Long service awards
- Enhanced maternity with service
- Free onsite parking


Company Overview:

Our client, are specialist in the leasing and financing of heavy agricultural vehicles and machinery.

Role Description:
Following inhouse promotions, our client are looking to expand their Sales team. As a Relationship manager, in the customer and sales team, you will liaise with customers in regards to sales and leasing opportunities.
You will guide and advise, offering quotes and tailoring goods and services to meet each customers specific needs. You will work closely with field sales teams, arranging meetings and building ongoing relationships, both internally and externally.

Key Responsibilities:

- Building strong relationships and professional credibility with clients and stakeholders.
- Working under company legislation and process to ensure customer needs are met under the correct regulations and authorities.
- Build sales pipe line and account manage your customer base
- Maintain your own work load
- Working with internal teams in regards to product and quotes.
- Working under pressure, to achieve targets and KPI
- Regular communication with clients, telephone, email and face to face or online.
- Negotiating daily with clients


Requirements:

For more experienced candidates:
You should hold experience in a commercial role, customer, finance or sales related experience is acceptable.
For someone looking for their first insight and building their commercial awareness, we also welcome applications from graduates or college leavers looking to branch out into their first office role. (Full training is provided and this would be £22-23,000 starting)

Possess excellent communications skills
You should be confident on all major MS Applications, including excel
Excellent customer service
Confidence in outbound calls and emails
GSCE of C/5 in, Maths, English.

How to Apply

You can click apply here, or you can contact Laura on lhassall@everpoolrecruitment.com

Please note – there is currently no sponsorship offered with our client and only those with the full right of work in the UK, will be considered for the position.

Qualified Occupational Therapist

North West and West Midlands – Field based travel, therefore you must hold a full driving licence, with vehicle and be open to city wide travel.

Hours: Full-time (35-37.5 hours per week) – Part-time hours also considered (28 hours)

Salary Package: £40,000 - £47,500



What we are looking for?

Are you an experienced and HCPC registered Occupational Therapist looking for an exceptional opportunity?

Join our clients team and be part of their dynamic work force, a nationally acclaimed provider of occupational therapy and vocational rehabilitation solutions. We are passionate about enhancing the lives of individuals with injuries, disabilities, and health conditions.

If you are a qualified Occupations Therapist and you are seeking a flexible, home-based role with regional travel, we want to hear from you.



All about our client!

Our client, is a market-leading provider of rehabilitation and vocational services, known for its industry expertise and compassionate approach.

They truly invest in their people, empowering you to excel in your role, and offer extensive training and development opportunities to further evolve your skills.



What we ask of you?

Are you dedicated in improving an individual's physical, psychological, and cognitive function?

Do you want to help individuals maximize their functional capacity, wellbeing, and employability?

We're looking for HCPC registered Occupational Therapists with skills in evaluation and rehabilitation, and an interest in vocational rehabilitation as an advantage.

You'll join a dynamic team of skilled Occupational-therapists, work on various service provisions, and have the opportunity to upskill through our clients fantastic training programs. If you're innovative, flexible, possess excellent communication skills, both verbal and written, then I want to hear from you!



Role Criteria:

In this role, you'll utilize your clinical skills in a commercial environment to help service users achieve their clinical and vocational rehabilitation goals. Key attributes we're seeking include

- Skills in evaluating and providing rehabilitation intervention
- Critical evaluation and evidence-based decision-making
- Strong interpersonal and written communication skills
- An appetite for skill development and continuous professional growth



Offering a comprehensive range of benefits, including:

- Competitive salary
- Company credit card and expenses and mileage paid
- Pension scheme
- Company profit share
- Incentive schemes
- 32 days of annual leave (inclusive of bank holidays)
- Flexible working opportunities
- Wellbeing initiatives and support
- Social events and team-building activities
- Extensive training and development opportunities
- Mentorship and clinical supervision
- Opportunities to give back to the community and many more!

Our client are an equal opportunities employer, as are Everpool Recruitment. However at present neither are able to offer any form of sponsorship.

Contact Josie on 07543501925 for more information or pop me an email - jevans@everpoolrecruitment.com

Surveying Claims Coordinator

£20,500 - £23,000 DOE
Hybrid (2 days office, 3 days home based)
Monday – Friday 37.5 hours per week between 8am – 6pm

Have you worked in a claims department before?

The Surveying Support team are looking for an organised individual with claims experience to join them as a Claims Coordinator. Utilising your knowledge of claims management, you will effectively handle a wide range of scenarios, coordinating all involved parties throughout the lifecycle of the claim.

What will you be doing?

- Speaking and communicating with customers in order to understand their claim, plan and coordinate.
- Liaise with relevant surveyor and suppliers (where applicable) to ensure we have accurate details and progress the claim in a timely manner.
- Making informed decisions – e.g. who to send out to visit the customer to assist with their claim.
- Understanding exactly what we need from the visiting surveyor (and/or supplier) to ensure that we receive the right information to progress the claim. Whilst also being able to book in a visit.
- Reading and understanding the different reports compiled by the surveyors and issue to relevant parties within agreed timescales.
- Setting and maintaining financial reserves.

What are they looking for?

- Claims management experience, ideally in Property.
- Knowledge of the construction industry would be a big advantage.
- Excellent organisational skills
- Cert CII and Cert CILA are both desirable

Benefits

28 days holiday

Birthday off work

Charity Days Off

Healthcare

Can purchase extra holidays

Cycle to work scheme

Paid lunch once a week when in the office

Team nights out

Annual Staff awards



Interested?

Call Laura on 07747 446152 or email lhassall@everpoolrecruitment.com for more information

Senior Customer Relations Handler

£22,000 - £24,000 (depending on experience)
Hybrid (Newcastle under Lyme – 2 days in office, 3 days from home)
Monday – Friday 37.5 hours

We are actively seeking a Senior Customer Relations Handler to join the Customer Services team where you will be regarded as an escalation point for the business and clients, as such you will be required to take ownership and/or provide guidance on complex complaint cases. You will take responsibility for complaints investigation, and complaints resolution and will be considered a role model in offering quality customer service.

What will you be doing?

- To provide guidance or take ownership of complaints where there is a potential financial and/or reputational risk to the company
- To provide guidance or take ownership of claims/complaints where special circumstances and/or vulnerable customers are identified
- To be regarded as a Complaints Escalation point to the business and to be a liaison with colleagues, clients, suppliers, customers with regards to escalated complaints.
- Is able to complete a file review/timeline to identify any possible service failures and consider redress, where appropriate
- Is able to carry out an investigation of all relevant points and information pertaining to customer’s complaints to seek an appropriate resolution
- Is able to identify the ‘true’ cause of a complaint through root cause analysis (RCA)
- When required, share your feedback to the business on your findings and provide suggestions on improving Customer Service
- Can take a holistic and impartial approach, whilst being methodical in thought process, to ensure a fair outcome to all parties.

What are they looking for?

- Previous Customer Service experience is essential
- Experience within a claims management or complaint handling position.
- Previous experience within the Insurance industry is desirable
- Competent in using Microsoft Office

Benefits

28 days holiday

Birthday off work

Charity Days Off

Healthcare

Can purchase extra holidays

Cycle to work scheme

Paid lunch once a week when in the office

Team nights out

Annual Staff awards



Interested?

Call Laura on 07747 446152 or email lhassall@everpoolrecruitment.com for more information

Senior Claims Handler – MUST HAVE CLAIMS EXPERIENCE

£21,000 - £25,000 (depending on experience)

Hybrid – either Newcastle under Lyme (ST5) or Taunton (TA3)

Within this elevated position the Senior Claims Handler will be expected to work with a high level of autonomy. With the ability to deal with their full case load independently from both a technical and customer services perspective and effectively manage any claims that are being handled by the contractor network. Managing a large caseload across multiple clients, you will be required to efficiently resolve all cases promptly by supervising the contractor’s activity on the claim as appropriate and ensuring all of your claims are progressing through to completion as promptly as possible.

What will you be doing?

- Be responsible for a caseload of claims, where you will run the repair journey for the customer and be their key point of contact if they are unable to reach their assigned contractor or need your support or assistance with their claim. You will need to always plan the claim journey and next steps and agree these with the contractor and or customer.
- Responsible for a caseload of claims that are being run by a network contractor and ensure said contractors are actively progressing their active and on hold WIP’s and that they are keeping the customer updated throughout the claim journey.
- Provide coaching and support to contractors, and act as their key point of contact to advise them on policy queries and complaints handling as required.
- Use a variety of communication approaches to build rapport and a positive relationship to help manage the customer predicament and deliver the right outcome.
- Proactively identify opportunities to develop internal systems and processes and, where appropriate, reduce costs whilst ensuring we deliver a quality, customer focused service to our policy holders
- Review and approve contractor variations or estimates from third party suppliers and ensure you are adequately justifying any cost increases to minimise claim leakage.
- Ensure your caseload is actively progressed to deliver a high level of completions for you to process and to achieve the shortest lifecycle on each claim.

What are they looking for?

- Over 1 years’ claims experience (Household)
- Self-motivated
- Prioritise your workload.
- A natural communicator and a flare for building rapport with people over the phone
- A great team player
- Enthusiastic and confident

The role will require you to take on leadership level responsibilities such as managing a region

Hours and Benefits

Monday – Friday (occasional Saturday on a rota basis)

37.5 hours per week

Shifts patterns are 8am – 4pm, 9am – 5pm, 10am – 6pm or 11.30am – 7.30pm

28 days holiday

Birthday off work

Charity Days Off

Healthcare

Can purchase extra holidays

Cycle to work scheme

Paid lunch once a week when in the office

Team nights out

Annual Staff awards



Interested?

Call Laura on 07747 446152 for more information

Technical Claims Handler

£22,000 - £25,000 DOE
Remote or Hybrid to Newcastle under Lyme or Taunton (2 days office, 3 days home based)
Monday – Friday 37.5 hours per week between 8am – 6pm

As a Technical Claims Handler, you will act as the technical escalation point and coach within the Underground Services Team. Managing the technical aspect of a caseload of underground services claims from beginning to end, delivering excellent service to customers and clients, building relationships with our contractor network as well as ensuring agreed client SLA’s/KPI’s and philosophies (client and company) are always maintained.

What will you be doing?

- Manage a caseload of claims in accordance with client and company philosophies.
- Work proactively with all members of Underground Services to contribute to the continued success of the Team and company.
- Maintain a high level of control over claims keeping customers, clients and contractors sufficiently updated.
- Complete technical reviews of survey reports - including interpretation of policy cover, assessment of appropriate repair methods and scrutinisation of scope/costs.
- Creation and delivery of grammatically and technically correct client reports throughout the lifecycle of claims.
- Ensure at all times the delivery of grammatically and technically correct correspondence throughout the lifecycle of claims.
- Understand and maintain a relationship with all network contractors.
- Ensure comprehensive notes are recorded on all files.
- Keep up to date with the relevant legislation.
- Set and maintain financial reserves.

What are they looking for?

- Experience in an environment requiring excellent communication, both verbal and written.
- Experience within a role requiring excellent customer service.

- Experience in insurance or a claims background (desirable, but not essential).
General building/construction/underground services knowledge (desirable, but not essential). - CII Qualified to Cert CII level - (desirable but not essential).

Benefits

28 days holiday

Birthday off work

Charity Days Off

Healthcare

Can purchase extra holidays

Cycle to work scheme

Paid lunch once a week when in the office

Team nights out

Annual Staff awards



Interested?

Call Laura on 07747 446152 or email lhassall@everpoolrecruitment.com for more information

Leisure Claims Handler (MUST HAVE CLAIMS EXPERIENCE)

£21,000 - £25,000 (depending on experience)

Hybrid (2 days office, 3 days home based)
Monday – Friday 37.5 hours per week between 8am – 6pm

This role is ideal for a Claims Handler who has had previous exposure to touring caravan and holiday/ park home claims.

What will you be doing?

- To act as the first point of contact with policy holders wishing to make a claim.
- Accurately logging comprehensive details of the claim. Handle claims queries in relation to policy cover, claims status, policy exclusions and excesses.
- Where appropriate investigate claims to ensure payments are made only where coverage is established.
- Effectively handle all claims from registration to completion within the limits of the Delegated authority and in line with Service level agreements.
- Use a variety of communication approaches to build rapport and a positive relationship to help manage the customer predicament and deliver the right outcome.
- Proactively identify opportunities to develop internal systems and processes and, where appropriate, reduce costs whilst ensuring we deliver a quality, customer focused service to our policy holders.
- Identify and report any concerns in relation to potential fraud or instances of identified fraud; take action as appropriate.

What are they looking for?

- Cert CII is an advantage
- Has worked in a similar claims handling role.
- Ability to provide a high level of customer service

Hours and Benefits:

Monday – Friday (Hybrid)

2 days in office, 3 days from home

37.5 hours per week between 8am – 6pm

28 days holiday

Birthday off work

Charity Days Off

Healthcare

Can purchase extra holidays

Cycle to work scheme

Paid lunch once a week when in the office

Team nights out

Annual Staff awards



Interested?

Call Laura on 07747 446152 or email lhassall@everpoolrecruitment.com for more information

Adjuster Technician

£20,500 - £23,000 (depending on experience)

Hybrid – either Newcastle under Lyme (ST5) or Culmhead (TA3)



We are currently looking for people with excellent communication and interpersonal skills to join a Nationwide company with excellent benefits and to kick start an amazing career opportunity.

We are looking for people with claims, adjusting or property claims experience.

What will you be doing?

- Liaise with clients in a professional and efficient manner.
- Working together with the Loss Adjusters to provide admin assistance to ensure smooth running of high value and complex cases.
- Checking task on the relevant claims management systems for the day/tidying up where multiple tasks on one file exist. Ensuring service levels are met.
- Regular calls to customers to update them on the overall progress of their claim.
- Calls to Suppliers to chase progression on the claims.
- Producing invoices for the relevant stages of the claim.
- Updating Project Plans where applicable for the Adjuster
- Appointing relevant suppliers following an Adjusters site visit.
- Chasing documentation to conclude settlement on claims where needed.
- Assisting with complaints, ensuring the Loss Adjuster achieves resolution, follow-up action and the Loss Adjuster has sent the relevant documentation to the correct parties.

What are they looking for?

- Core GCSE’s or equivalent
- Good interpersonal and organisation skills essential.
- Previous experience in the Insurance Industry (preferably Household) highly desirable but not essential.
- CII qualified to Cert CII level – Working towards / Desirable.
- CILA qualified to Cert CILA level – desirable but not essential.



Hours and Benefits

Monday – Friday

37.5 hours per week between 9am – 5pm



28 days holiday

Birthday off work

Charity Days Off

Healthcare

Can purchase extra holidays

Cycle to work scheme

In house training academy

Paid lunch once a week when in the office

Team nights out

Annual Staff awards



Interested?

Call Laura on 07747 446152 for more information

Are you a tech enthusiast with a passion for building and repairing computers and hardware whose looking for a role, where you can really put your skills to use!?

Our client are seeking individuals, with a genuine interest in computer repair and hardware installation. The role is entry-level, where you will be supporting individuals, over the telephone and building infrastructure on site!

As a Service Technician – you will be supporting Nationwide clients, with trouble shooting over the telephone and onsite field-based support on occasion too!

Firstly, the small print!

Our clients head office, is based in Derby, you must be able to commute to Derby, in under 30-45 mins ideally, traffic permitting – the role doesn’t offer remote working!

You will require a full driving licence, as there will be sporadic nationwide travel involved in the role, this includes Northern Ireland, where accommodation will be provided!

Responsibilities and what to expect in the Service Technician role?

- For the field element of the role, you will be asked to travel across the country and will have use of the company vans.
- You should be aware that the role requires you to be flexible, this means that you sometimes, will be asked to work outside of your regular week day hours but you’ll always be handsomely rewarded for doing so!
- You will be taking calls and answering web chat queries from customers in need of technical support with queries around EPOS systems, CCTV and Broadband as well as their PC and connectivity issues.
- Enthusiasm and passion for computers and technology is a must! You will receive full training on the fundamentals but your knowledge of the ins and out of a computer, should already be strong!
- Training customers on site and over the telephone, coaching them on their new systems.
- Onsite installation of PC, EPOS, CCTV and Broadband for a variety of customers.
- In-house production and building of EPOS, routers and related technology, including hardware repairs.

You should;

Have excellent interpersonal skills, listening skills.

Be service driven, with a commitment to supporting customers.

Be able to work on your own and with in a team, able to stay motivated.

Be pragmatic, analytical and a problem solver!

Be professional with a great work ethic.

Able to organise yourself and work to a schedule affectively

Have a vast knowledge of the repair and instillation of computers – (EPOS) Point of sale system knowledge is highly advantageous also.

Benefits and additional information;

- Hours of work – Week days 37.5 hours per week – flexibility required for earlier starts and later finishes.
- Comprehensive on-the-job training and mentorship to learn all about your new role!
- Opportunity for professional growth in a dynamic and supportive environment.
- Supplementary pay for completing Field work and over time, £3000 Annually!
- 33 days holiday – including bank holidays AND your birthday off!
- Income protection scheme
- Death in service – life insurance policy and health insurance after 6 months!
- Enhanced parental pay for both Maternity and paternity!
- Cycle to work scheme
- Pension scheme
- Out of hours supported bonus scheme

Contact Josie on jevans@everpoolrecruitment.com for more info!