Total 49 job vacancies by AXA UK

We have an exciting opportunity for a Complaints Handler to join us in our Bolton, Glasgow, Haverhill, or Gloucester office. Working within Commercial Insurance, you’ll be managing complaints through to a fair outcome which is right for both our customers and our business. Building strong relationships is key to our success and you’ll be driving improvements for our customers whilst working in a great team! So, if you have experience in claims or complaints handling within the insurance industry or financial sector and a passion for investigation with a curious mind then this could be for you!
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week from one of our AXA offices. We’re also happy to consider flexible working arrangements which you can discuss with your Reed Talent Solutions Consultant.
What you’ll be doing

Act as an ambassador and champion for AXA’s customer values.
Ensuring the delivery of excellent customer service by achieving fair and reasonable outcomes for our customer, through effective investigation.
Communicating effectively and ensure that all communications sent to the customer are of the required quality and meets the expectations set by both AXA and the regulator.
Capture lessons learnt and ensure these are shared with the relevant people.

Working Hours and Shift Pattern:
Your working hours will be Monday to Friday 9am to 5pm, totalling 35 hours per week. No weekends or bank holidays required!
Induction and Training:
Life at AXA Commercial is all about giving businesses the confidence to thrive. And we know the best way to do that is by investing in our own people, because whether it be our journey to digital transformation or our unwavering commitment to continuous employee development, creating enviable expertise and empowering our colleagues equips them to better protect our customers. You’ll benefit from role specific training for the first 2 weeks in the position which will be fully office based and then you’ll be supported in the role by a buddy as you continue your development.

It’s an exciting time to join the Commercial Claims team here at AXA, as a Casualty Claims Handler. As a Casualty Claims Handler, you’ll use your thorough product knowledge along with your advanced negotiation skills and tactics to make accurate and pragmatic policy and legal liability decisions.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our office locations, visiting clients or attending industry events.
What you’ll be doing:

Dealing mainly through Brokers, you will be proactively managing a portfolio of claims up to £100K.
You’ll be carrying out comprehensive investigations into policy and legal liability for all newly allocated EL, PL and Disease claims in order to successfully negotiate a cost effective and speedy resolution.
Providing excellent customer service, whilst having a logical and measured approach to all tasks.
You’ll be dealing confidently and tactfully with people over the phone.
Be an active and visible coach, focusing on working closely with the team to focus on development.

Join AXA Commercial and be part of an award-winning team! As the 2024 Insurance Award’s Commercial Lines Insurer of the Year, we're proud to be industry recognised for our ongoing commitment to supporting our broker partners and customers. Our Blueprint programme is built upon the foundation of transformational changes to the Commercial Operating Model that will deliver the planned GWP, Loss Ration and Expense Ratio benefits committed to in our strategic business plan. Working as the Technical Delivery Manager on an initial 15 month fixed term contract, you’ll have accountability for all aspects of release delivery, ensuring smooth transition and acceptance into the Commercial Operating environment and will play a key role in the leadership of the BluePrint Programme.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our office locations, visiting clients or attending industry events.
What you’ll be doing:

Managing the end-to-end delivery of workstreams
Documenting risks, issues, assumptions, and dependencies across the team
Working with the programme team, technical build and testing teams to build out the requirements of agreed scope
Managing stakeholders across the programme, related to the business, UKandI teams, Group and third parties
Liaising with the environments and testing managers to ensure all technical requirements are understood to enable end to end delivery
Working with product owners to ensure there is a clear and managed product roadmap and backlog
Ensuring all required Project deliverables/artefacts are produced and signed off in line with the project plan

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

Join the market-leading AXA Claims Analytics team as a Claims Analyst! We’re dedicated to leveraging data and data models to drive decision-making and maintain AXA's competitive edge in efficiency, customer service, and cost. Our diverse and passionate team is committed to delivering the best for our customers. You’ll turn data into actionable insights and compelling narratives to drive optimised outcomes. If you’re passionate about solving real-world challenges with data, this role is perfect for you!
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our office locations, visiting clients or attending industry events.
What you’ll be doing:

Develop innovative tracking models based on data requirements gathered, using tools such as Python and PowerBI, that showcase the performance of our products.
Construct a story from the insights derived from data to influence decisions.
Provide early warnings to our internal team so that action can be taken before third parties become aware.
Derive insight for the business utilising statistical and analytical methods.
Collaborate with Product Owners to identify strategic value opportunities.
Work in partnership with peers across business to deliver inputs to the overarching data strategy and communicate the same through various medium.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

Join AXA Commercial and be part of an award-winning team! As the 2024 Insurance Award’s Commercial Lines Insurer of the Year, we're proud to be industry recognised for our ongoing commitment to supporting our broker partners and customers.
We’re recruiting for Senior Property Claims Handlers to join our growing team, based in our newly refurbished Bolton office. If you have a natural ability to relate to people and are passionate about delivering excellent customer service, then you could be the perfect addition to our team.
Our Property Claims team is responsible for managing all claims relating to Commercial Property. As part of the wider Claims function including Casualty, Motor Engineering and Commercial Motor, you'll contribute to the strategic objectives of AXA Commercial whilst helping our customers protect what matters most to them. Every claim is different and that’s what gives the job so much variety!
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our office locations, visiting clients or attending industry events.
What you’ll be doing:

Ensuring each customer feels valued and supported with their claim, providing personalised and accurate information based on your expertise and training. Due to the nature of the role, some claims are because of a distressing or simply unfortunate incident, so listening and acting with empathy is key.
Staying composed and level-headed when faced with challenges to effectively assist and support customers during their most critical moments of need.
Taking proactive measures and utilising available resources to ensure the best possible outcome for each customer, addressing their specific needs related to their incident or claim. This includes investigating and gathering evidence to help bring each claim to the point of conclusion.
Respond promptly to calls, while maintaining a strong focus on accuracy and attention to detail, precise and timely completion of case notes, logs and diaries for each customer.
Recognising the signs of a fraudulent claim and referring these for further investigation where needed.

Working Hours and Shift Pattern: Your working hours will be Monday to Friday 9am to 5pm, a total of 35 hours per week, with no weekend work required!
Training:
You’ll have a structured onsite training programme with one of our specialist Trainers. Following training and once you’re more competent in the role, you’ll move to a hybrid way of working; working at least 40% of your week away from home at our Bolton office.
We thrive on helping you become the best version on yourself. Throughout your career with us, we’ll provide you with all the support and training necessary to enhance your professional development. We have 1000’s of training opportunities and courses so your future is most definitely within your control.

Are you passionate about people? Want to work for an award-winning company? We’re looking for a People Services Advisor to join our friendly and dedicated team in Bolton on a full-time permanent basis. You’ll be an essential member of the team providing moments that matter to our candidates, colleagues, and line managers. This is an exciting time to join us as we transition to a new HR system. Reporting to our People Services Employee Relations Manager, you’ll be responsible for triaging our customers to the right solution that supports them; whether that is giving advice over the phone, managing cases through our case management system in ASK HR, or supporting managers on teams calls.
The tasks that sit within the People Services Employee Relations team are varied – ranging from providing policy advice to colleagues over the phone or via our Case Management System. Providing guidance on managing sickness absence, performance improvement, Fixed Term Contract Reviews, utilising reports to manage the Working Time Regulation Checks, new starter occupational health, occupational health/ work placed assessments. Coordination of specialist equipment and software and an understanding of assistive technology provisions. So, if you have previous experience of working in an HR Shared Services team and ideally experience of providing employee relations advise at Tier 1 level then this could be the role for you!
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, at our office in Bolton.
We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
Working Hours: Full time, 35 hours per week Monday to Friday.
Induction and Training: You’ll receive a comprehensive onsite induction and full training to set you up for success in your new role with lots of support along the way.
What you'll be doing:

Answering calls that come into the People Services Team and providing advice and help.
Managing a portfolio of ASK HR cases.
Ensuring issues are escalated as appropriate.
Actioning workflow to ensure activity is prioritised.
Maintaining the quality of the data in MY HR and ASK HR.
Managing data integrity and ensure standards for audit requirements are delivered that meet legal and business requirements.
Responsible for provision of HR support and advice to employees, Managers and candidates.
Administering the processes and provision of advice and guidance ER.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

It’s an exciting time to join the Motor Engineering department here at AXA. As an In-house Engineer, you’ll be responsible for providing technical expertise to our Motor Claims Department, Brokers and Customers while successfully managing and controlling damage spend on Motor Insurance Claims.
You’ll be instrumental to the team by undertaking remote vehicle inspections using the most appropriate methods such as written reports, data, and digital imaging, to ensure the accurate valuing of the motor vehicle claims. We see ourselves as one big team, where development and the sharing of knowledge is a top priority, so you’ll be someone who thrives off working within a positive and diverse team.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, or at one of our office locations.
For applicants who do not live within a commutable distance from the Birmingham, Bolton or Haverhill office, we would be happy to consider Location Independent working.
What you’ll be doing:

Reviewing and negotiating settlement of all motor vehicles, liaising directly with our customers.
You’ll be working to agreed timescales and business parameters, depending on the business needs.
Audit and evaluate performance of repairer, making recommendations regarding repair quality, repair costs and customer service.
Building and maintaining professional working relationships with a range of suppliers.
Supporting all aspects of the business to assist in the claims process for both insured and third party in order expedite settlement and minimise cost.
Ensuring all work is carried out within agreed KPI’s and SLA’s and in accordance with our company values.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

We’re seeking a talented and motivated Junior Data Engineer to join our dynamic Claims Analytics team. Our aim is to deliver a robust platform that enables Machine Learning and analytics to drive indemnity savings, efficiency benefits and improved customer outcomes. We’re focused on developing our data engineering capability so that machine learning and AI solutions can be developed and deployed internally in a sustainable way within claims analytics. You’ll have the opportunity to develop your skills in data orchestration, data governance, CI/CD and MLOps. You’ll assist in the development of robust data pipelines, optimise data storage and retrieval, and contribute to the overall success of our data-driven initiatives.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our office locations, visiting clients or attending industry events.
What you’ll be doing:

Design, build and deploy data systems, pipelines, and applications and maintain current data pipelines.
Build a detailed knowledge of AXA data sources, both internal and external.
Ingest data from a variety of data sources from relational databases to unstructured data such as text documents.
Operate in fast-paced, iterative environment while remaining compliant with Information Security policies and standards.
Collaborate with data analysts and data scientists to prepare data for use in their advanced analytical models.
Help transform the existing platform and pipelines to enable us to run faster and with more quality, implementing activities such as more advanced orchestration (DAGs), data quality checks, catalogues, MLOps.
Design re-usable code and data assets to enable team activity using Software Engineering best practices and code frameworks.
Ensure Data Governance practices are followed regarding the data assets created.
Build market leading data engineering solutions and building our cloud-based data asset to enable commercial decision making based on rich, robust data.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

We’re seeking a talented and motivated Data Engineer to join our dynamic Claims Analytics team. Our aim is to deliver a robust platform that enables Machine Learning and analytics to drive indemnity savings, efficiency benefits and improved customer outcomes. We’re focused on developing our data engineering capability so that machine learning and AI solutions can be developed and deployed internally in a sustainable way within claims analytics. You’ll have the opportunity to develop your skills in data orchestration, data governance, CI/CD and MLOps. You’ll assist in the development of robust data pipelines, optimise data storage and retrieval, and contribute to the overall success of our data-driven initiatives.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our office locations, visiting clients or attending industry events.
What you’ll be doing:

Design, build and deploy data systems, pipelines, and applications and maintain current data pipelines.
Ingest data from a variety of data sources from relational databases to unstructured data such as text documents.
Operate in fast-paced, iterative environment while remaining compliant with Information Security policies and Data Governance practices and standards.
Collaborate with data analysts and data scientists to prepare data for use in their advanced analytical models.
Work closely with the business on everything including problem scoping, infrastructure provisioning, execution, deployment, maintenance to build a detailed knowledge of AXA data sources, both internal and external.
Help us transform the existing platform and pipelines to enable us to run faster and with more, implementing activities such as more advanced orchestration (DAGs), data quality checks, catalogues, CI/CD and MLOps.
Design re-usable code and data assets to enable team activity using Software Engineering best practices and code frameworks.
Build market leading data engineering solutions and assist in building our cloud-based data asset to enable commercial decision making based on rich, robust data.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

We’re looking for an MI Lead to join a growing data team, helping to transform the way we do things and building a strong focus on data, using modern cloud data technologies. You’ll oversee the day-to-day running of data visualisation, developing and maintaining meaningful visualisations developed in Power BI. Your role will be crucial in aiding data driven decision making through the use of effective storytelling to business functions and stakeholders in a more visual manner.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our office locations, visiting clients or attending industry events.
What you’ll be doing:

Deliver end-user focussed reporting and visualisation outputs.
Support the prioritising and delivery of a backlog of requirements.
Play a key role in the transition from legacy reporting into strategic cloud based solutions.
Manage operational reporting incidents effectively with responsive action and clear review of root causes.
Engage and partner with the business to maintain effective delivery and drive the data culture.
Be a key point of contact in the Retail business for MI and develop data expertise.
Use data effectively to build a story for a wide range of stakeholders.
Ensure key processes are well managed and documented.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

Join our team at AXA Retail as an ML Operations Engineer and play a pivotal role in our Pricing department, with a focus on our offerings in the Motor market. You’ll leverage your expertise in machine learning operations and contribute to the development and implementation of innovative pricing strategies.
You’ll be involved in the gathering of requirements, performing changes to APIs and models, performing pre-deployment tests, handling deployments, making post-deployment checks and maintenance. Working in a fast-paced and dynamic environment, you’ll also contribute to continuous improvement ideas, perform code reviews to maintain high technical standards, and work on larger changes with colleagues.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our office locations, visiting clients or attending industry events.
What you’ll be doing:

Lead the way with working with analysts to deploy ML models for a variety of Pricing use cases into our APIs and providing technical oversight for crucial processes and analyses.
Support and suggest new processes within the ML Ops pipeline to improve efficiency and quality of the code, APIs, and deployments.
Create, validate, and reconcile datasets for analysis and testing purposes to ensure the changes reflect upon requirements.
Work with a variety of stakeholders to maintain various software and systems, ensuring processes and data are aligned with the need of the modelling and API.
Assist in producing and developing appropriate monitoring for of pricing performance and providing regular updates to managers.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

We’re seeking a talented and motivated Data Engineer to join our dynamic team. You’ll play a crucial role in supporting our pricing team with robust and reusable data flows, ensuring the smooth and efficient flow of data across the team. You’ll assist in the development of robust data pipelines, optimise data storage and retrieval, and contribute to the overall success of our data-driven initiatives.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our office locations, visiting clients or attending industry events.
What you’ll be doing:

Build a detailed knowledge of AXA data sources, both internal and external.
Operate in fast-paced, iterative environment while remaining compliant with Information Security policies and standards.
Collaborate with pricing analysts and data scientists to prepare data for use in their advanced analytical models.
Design re-usable code and data assets to enable pricing team activity using Software Engineering best practices and code frameworks.
Codify best practices, methodology and share knowledge with other data engineers and scientists in AXA.
Ensure Data Governance practices are followed regarding the data assets created.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

At AXA Commercial, we support our business customers, large and small, by making it easy for them to do business with us in the way that suits them. Whether they insure with us via brokers, directly on the phone or online through comparison sites, we've got them covered. Building on our success, a key initiative for the future of AXA Commercial is enhancing our current teams with experienced, engaging, and forward-thinking Commercial Underwriters. These roles provide a fantastic opportunity for you to build key foundations and shape the narrative, that will provide AXA the exposure and scope required for growth.
As we experience an exciting growth trajectory and invest in our workforce of the future, we're excited to bring to market a fantastic opportunity for a Property and Casualty Mid-Market Underwriter to join us within our National Trading Centre, based in Bolton.
What you’ll be doing:
As Commercial Underwriter you’ll help drive and transform how we partner our broker portfolios, through responsive, flexible, and collaborative relationships. With a strong balance of technical and trading capability, you’ll be empowered to make decisions, supported by data, insight, and decision support tools on mobile technology to succeed. You’ll be focused on developing and delivering profitable growth, across new business within the key markets.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. After an initial training period in the office, you'll work at least 60% of your week away from home, either at one of our office locations, visiting clients or attending industry events. Our main office is based in Bolton – we would however consider applications from across the UK – in this case, there would be a requirement to travel to Bolton at least once per month.
What’s in it for you:

We’ll equip you with the technical skills for tomorrow: It’s our job to support you in becoming an expert who has ownership over their work. We want you to be confident that you can make an impact by helping our customers. We ask ourselves what we can do today that will help us in the future. That’s why we offer continuous development to help our colleagues become experts in tomorrow.
Build a career that’s as dynamic as the market you work in: We’re on a journey of transformation, so we’re investing in new technology that enables us to help our people and businesses thrive.
Shape your career one decision at a time: We’ll support you to progress through the business and are committed to developing talent. We do this with training and tailored development plans.

The AXA UK Commercial Financial Lines team are currently looking to grow our Professional Indemnity book and are excited to bring to market an opportunity to join them as a Professional Indemnity New Business Underwriter. The role will provide you with a great opportunity to gain exposure of the market and develop key technical skills, whilst under the guidance of a specialist and supportive team.
Our Professional Indemnity Policy (PI) is the insurance purchased by companies and individuals to protect themselves against claims for allegations of errors in the provision of their services. These firms can range from Accountants to Zoologists. The role will involve analysing the exposure, setting terms and selling cover to our Brokers via our open market distribution network.
As a Professional Indemnity New Business Underwriter, you'll be dealing with brokers, providing excellent service and working to demanding targets. Along with your natural ability to build relationships and deal comfortably and confidently with people over the phone, face to face and industry events, you'll have the opportunity to gain a good understanding of this specialist team, what it does and where it sits within the wider AXA business.
What you’ll be doing:
As Commercial PI New Business Underwriter you’ll help drive and transform how we partner our broker portfolios, through responsive, flexible, and collaborative relationships. With a strong balance of technical and trading capability, you’ll be empowered to make decisions, supported by data, insight, and decision support tools on mobile technology to succeed. You’ll be focused on developing and delivering profitable growth, across new business within the key markets.

Deliver on trading team targets through profitable underwriting of our Professional Indemnity product for New Business, whilst developing key relationships and credibility with brokers and customers.
You’ll be proactive, outgoing and confident in dealing with our partner brokers across your region, retaining and maximising business through the delivery of exceptional customer service.
Underwrite our Professional Indemnity product for SME customers profitably, accurately, consistently using the full range of appetite and tools available.
Be an advocate for AXA contributing to meetings with brokers to secure clients.
Monitor the overall performance of the book you’re responsible for and ensuring remedial action is taken to correct any performance issues.
Developing broker relationships to enhance their knowledge of our products and appetite.
Take ownership of a specialism within the Financial Lines trade sectors.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 60% of your week away from home, either at one of our office locations, visiting Brokers or attending industry events.

As the Senior Pricing Analyst within the Commercial Pricing Team, you’ll be responsible for the build and management of the complex product rating emulators, leading on changes in production systems and testing accuracy. Reporting to the Commercial Pricing Manager, you’ll also be the principle in the development of pricing analysis and modelling, whilst looking to utilise data insight which includes external data and technology to drive data driven decisions to support the strategic plans of profitable growth. They will be expected to review models built by more junior analysts, present rating recommendations and seek to develop new processes, improving on existing practices.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our office locations, visiting clients or attending industry events.
What you’ll be doing:

Take an active role in the Commercial Lines transformation project, supporting the development of the Blueprint Project and the subsequent BAU and projects that follow, especially in regard of the next generation of platforms, data, and modelling systems.
Validate, maintain, and reconcile quote, exposure, and claims data, transforming it to be ready for analysis and modelling.
Ensure data and pricing tasks are completed to appropriate standards and timelines; ensuring delivery drives profitable growth, enabled by ensuring high quality accurate outputs with creativity that elucidate the findings.
Use external data to augment internal system data to find new commercial insights that will improve profitability.
Create and execute pricing and underwriting reviews for profitable development of our Complex products, building robust models to support decision-making in pricing and underwriting.
Be proactive in driving greater collaboration with underwriters, claims teams, and Finance to ensure comprehensive support across the business.
Support the innovation in new processes and methods, including machine learning and open source coding languages, to support the expanding use of external data and the enhanced insights available from the data lake and take the lead to share best practice.
Maintain suitable governance documentation of rating structures, risk models and similar to evidence appropriate approval process is undertaken.
Interact effectively and build strong relationships with underwriters to work collaboratively on goals set.
Develop the technical and software skills of more junior members and coach them to deliver their personal and business goals.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.