Leidos is seeking full-time Bilingual Customer Service Representatives at the FHA Resource Center at our Albuquerque, NM office.
Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.
As a Bilingual Customer Service Representative, you will assist renters, tenants, and property managers by providing resources and referrals to meet their rental needs. You may also assist homebuyers and homeowners with requests related to purchasing and owning a home. This is a great opportunity to gain knowledge of HUD rental assistance programs and to learn about FHA Housing Administration (FHA) mortgage programs through ongoing training while delivering excellent customer service to connect others with program resources.
As a Bilingual Customer Service Representative, you will:
Reply to calls and emails from the public on housing and FHA mortgages
Utilize knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests
Deliver excellent customer service in a high-volume call center, including responding to customer complaints
Document customer email and phone communications within an internal database.
To be a successful Bilingual Customer Service Representative, you will possess:
The capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients
Excellent time management skills and dependability
Experience with MS Office (Outlook, Word, Teams)
Strong written and verbal communication skills including telephone etiquette
Keyboarding proficiency of at least 40 words per minute
Required Qualifications:
High School diploma or General Educational Development (GED) certificate
Minimum of 2 years of customer service experience assisting clients by phone (contact center or similar)
Bilingual / fully fluent in English and Spanish (both written and verbal)
Ability to successfully obtain a Public Trust Security clearance, which includes a credit check and background investigation
Ability to work 9:35 am - 6:05 pm MT onsite (subject to change based on customer needs)
Preferred Qualifications:
Call Center (Omnichannel) background
Experience in rental property management or mortgage servicing, including handling complaints
Join our team and enjoy Leidos employee benefits, including:
Paid Time Off (PTO) accrued based on Leidos policy, up to 3 weeks per in the first year
Ten paid holidays per year
Access to benefits on the first day of employment (medical & dental insurance, 401K, Life, AD&D, Voluntary Disability plans)
Ongoing training opportunities to foster professional development
Tuition reimbursement based on Leidos policy
Gym membership reimbursement
Diversity and Inclusion Employee Resource Groups
Leidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth.
**The pay for this position is $18.00 per hour. **
This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos ensures that all provisions are met through their wages and benefits.
HUDFHA
Pay Range:
Pay Range -
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
