Total 1,011 customer service job vacancies in Transportation / Logistics category in Singapore

Job Description :

· High pay salary will be rewarded for experience candidates in USA trade lane.

· Liaising with clients for FCL/ LCL/ Export & Import shipments arrangements.

· Handling and Responsible for all import / export documentation and preparing bill of lading, S.I, NOA, certificates etc with proper SOP. 

· Update clients on the Container status until the last mile delivery.  

· Attend Existing and New Customers inquiries timely & accordingly.

· To maintain good service level to existing customer for long term growth.

· To do invoice billing to customer timely to avoid un-necessary delay in payment.

· Able to support Sales in all aspects and send sailing schedules to Customers

· Can speak, write and read English, Mandarin and have excellent communication skills with customers.

· Willing to do the “ Extra miles “ for customers.

· Responsibility ; Accountability ; Fast learner is what we looking for.

· Very details-oriented and problem-solving skills is required. 

Requirement :

· Candidate must possess at least Diploma / Degree in Business Studies, Management, Commerce, Economics, Marketing, Logistic/Transportation or equivalent.

· Able to work independently within tight deadline and under pressure.

· Good communication skills and able to interact with all level of people.

· Hard working and a team player.

· Full-Time position(s) available.

· Fresh graduates are also encourage to apply as training shall be provided. 

Office working hour is from 9.00am- 6.00pm (Monday to Friday)

Interested candidates are invited to Apply Jobs Online or refer to below contacts:

Whatsapp :
012 288 6791 – Mr Ryan 

Or you may email your resume to :
Email : ryan@globalconcord.com.my

Or Call us at :-

603- 5033 2121 – Office Tel

012- 288 6791 - Mr Ryan

Perks & Benefits

• Medical claims
• Parking
• Performance Bonus 
• Open culture & Modern working environment. 
• Personal development opportunities for career growth

職位說明 ：

· 在美國貿易航線有經驗的候選人將獲得高薪。

· 與客戶聯絡整箱/拼箱/進出口運送安排。

· 處理並負責所有進口/出口文件，並使用適當的SOP準備提單、SI、NOA、證書等。

· 在最後一哩交付之前向客戶更新貨櫃狀態。

· 及時、相應地參加現有和新客戶的詢問。

· 為現有客戶維持良好的服務水平，以達到長期成長。

· 及時向客戶開立發票，避免不必要的延遲付款。

· 能夠在各方面支援銷售並向客戶發送船期表

· 能說、寫、讀英語、國語，具備良好的與客戶的溝通能力。

· 願意為客戶做「額外里程」。

· 責任 ;問責制；快速學習者是我們尋找的人。

· 需要非常注重細節和解決問題的能力。

要求 ：

· 候選人必須至少擁有商業研究、管理、商業、經濟、行銷、物流/運輸或同等學歷的文憑/學位。

· 能夠在緊迫的期限內和壓力下獨立工作。

· 良好的溝通能力，能與各個層次的人互動。

· 工作努力，具有團隊合作精神。

· 提供全職職位。

· 也鼓勵應屆畢業生申請，並提供訓練。

辦公室工作時間為上午 9 點至下午 6 點（週一至週五）

歡迎有興趣的候選人在線申請職位或參考以下聯絡方式：

Whatsapp :
012 288 6791 – 瑞安先生

或者您可以將您的履歷透過電子郵件發送至：
電子郵件 : ryan@globalconcord.com.my

或致電我們：-

603- 5033 2121 – 辦公室電話

012- 288 6791 - 瑞安先生

津貼和福利

• 醫療索賠
• 牙科
• 停車處
• 公司旅行
• 績效獎金
• 開放的文化和現代的工作環境。
• 職涯發展的個人發展機會

Customer Service/Operation Officer

Requirements

•             Fresh graduates are encouraged to apply

•             Good communication and interpersonal skills

•             Ability to multi-task, prioritise and manage time effectively

•             Proficiency in relevant software applications and data entry.

Responsibility

•             To efficiently handle inbound and outbound customer message inquiries.

•             To be constantly guided by company's service standards.

•             Ability to resolve customer issues promptly and effectively.

•             Effectively manage large numbers of message

•             Accurate data entry skills for maintaining records and tracking shipments.

•             Follow communication procedures, guidelines and policies

Benefits

• Annual leave and sick leave
• Bonus
• KWSP and SOCSO
• Medical Claim
• Increments to upgrade your basic salary & improve your lifestyle.
• Working hours 8:30am - 6pm (Monday to Friday)

客戶服務/營運官

要求

• 鼓勵應屆畢業生申請

• 良好的溝通與人際溝通能力

• 能夠同時處理多項任務、決定優先順序並有效管理時間

• 熟練相關軟體應用與資料輸入。

責任

• 有效處理入站和出站客戶訊息查詢。

• 始終遵循公司的服務標準。

• 能夠及時有效地解決客戶問題。

• 有效管理大量訊息

• 用於維護記錄和追蹤貨運的準確資料輸入技能。

• 遵循溝通程序、指南和政策

好處

• 年假和病假
• 獎金
• KWSP 與 SOCSO
• 醫療索賠
• 增加您的基本工資並改善您的生活方式。
• 工作時間 上午 8:30 至下午 6:00（週一至週五）

Operational

• Manage Quotes: Request, present, and get approval for spot quotes; inform operations of accepted quotes.
• Coordinate Shipments: Record booking details and notify branches for processing.
• Handle Special Requests: Quickly respond to urgent shipment needs.
• Track Shipments: Monitor and update clients on shipment status.
• Prepare Reports: Create and share regular client reports.
• Enter Data: Input information accurately into client systems.
• Monitor Services: Check service performance including Hellogic transmissions, resolve issues, and inform clients.
• Resolve Billing Issues: Ensure clients receive correct invoices promptly.

Client Relationship

• Develop Clients: Identify and grow new client relationships.
• Maintain Relationships: Build and sustain effective client connections.
• Understand Clients: Learn key contacts and specific needs of assigned clients.
• Ensure Satisfaction: Work with clients and teams to maintain service satisfaction.

Other Duties

• Training: Attend training sessions or conferences as directed.
• Additional Tasks: Perform other duties as assigned.

Qualifications

• Diploma or Degree in Logistics, Supply Chain Management, or a related field.
• Minimum 2 years of experience in logistics or a similar field.
• Skilled in monitoring shipments, providing client updates, and completing regular reports.
• Ability to work with clients, operations, and sales to maintain client satisfaction and manage services.

• Permanent position
• Exposure into one of the largest international logistics providers
• Attractive Salary and Benefits
• Normal Working Hours 

Operational

• Manage Quotes: Request, present, and get approval for spot quotes; inform operations of accepted quotes.
• Coordinate Shipments: Record booking details and notify branches for processing.
• Handle Special Requests: Quickly respond to urgent shipment needs.
• Track Shipments: Monitor and update clients on shipment status.
• Prepare Reports: Create and share regular client reports.
• Enter Data: Input information accurately into client systems.
• Monitor Services: Check service performance including Hellogic transmissions, resolve issues, and inform clients.
• Resolve Billing Issues: Ensure clients receive correct invoices promptly.

Client Relationship

• Develop Clients: Identify and grow new client relationships.
• Maintain Relationships: Build and sustain effective client connections.
• Understand Clients: Learn key contacts and specific needs of assigned clients.
• Ensure Satisfaction: Work with clients and teams to maintain service satisfaction.

Other Duties

• Training: Attend training sessions or conferences as directed.
• Additional Tasks: Perform other duties as assigned.

Qualifications

• Diploma or Degree in Logistics, Supply Chain Management, or a related field.
• Minimum 2 years of experience in logistics or a similar field.
• Skilled in monitoring shipments, providing client updates, and completing regular reports.
• Ability to work with clients, operations, and sales to maintain client satisfaction and manage services.

• Permanent position
• Exposure into one of the largest international logistics providers
• Attractive Salary and Benefits
• Normal Working Hours 

操作

• 管理報價：請求、提交現貨報價並獲得批准；通知營運部門已接受的報價。
• 協調出貨：記錄預訂詳細資訊並通知分公司進行處理。
• 處理特殊請求：快速回應緊急貨運需求。
• 追蹤貨運：監控並更新客戶的貨運狀態。
• 準備報告：建立並分享定期客戶報告。
• 輸入資料：將資訊準確輸入客戶端系統。
• 監控服務：檢查服務效能（包括 Hellogic 傳輸）、解決問題並通知客戶。
• 解決計費問題：確保客戶及時收到正確的發票。

客戶關係

• 開發客戶：識別並發展新的客戶關係。
• 維繫關係：建立並維持有效的客戶聯繫。
• 了解客戶：了解指定客戶的主要聯絡人和特定需求。
• 確保滿意度：與客戶和團隊合作以保持服務滿意度。

其他職責

• 培訓：按照指示參加培訓課程或會議。
• 附加任務：執行指派的其他職責。

資格

• 物流、供應鏈管理或相關領域的文憑或學位。
• 至少 2 年物流或類似領域的經驗。
• 擅長監控出貨、向客戶提供最新資訊並完成定期報告。
• 能夠與客戶、營運和銷售人員合作，以保持客戶滿意度並管理服務。

• 永久職位
• 接觸最大的國際物流供應商之一
• 有吸引力的薪資和福利
• 正常工作時間

操作

• 管理報價：請求、提交現貨報價並獲得批准；通知營運部門已接受的報價。
• 協調出貨：記錄預訂詳細資訊並通知分公司進行處理。
• 處理特殊請求：快速回應緊急貨運需求。
• 追蹤貨運：監控並更新客戶的貨運狀態。
• 準備報告：建立並分享定期客戶報告。
• 輸入資料：將資訊準確輸入客戶端系統。
• 監控服務：檢查服務效能（包括 Hellogic 傳輸）、解決問題並通知客戶。
• 解決計費問題：確保客戶及時收到正確的發票。

客戶關係

• 開發客戶：識別並發展新的客戶關係。
• 維繫關係：建立並維持有效的客戶聯繫。
• 了解客戶：了解指定客戶的主要聯絡人和特定需求。
• 確保滿意度：與客戶和團隊合作以保持服務滿意度。

其他職責

• 培訓：按照指示參加培訓課程或會議。
• 附加任務：執行指派的其他職責。

資格

• 物流、供應鏈管理或相關領域的文憑或學位。
• 至少 2 年物流或類似領域的經驗。
• 擅長監控出貨、向客戶提供最新資訊並完成定期報告。
• 能夠與客戶、營運和銷售人員合作，以保持客戶滿意度並管理服務。

• 永久職位
• 接觸最大的國際物流供應商之一
• 有吸引力的薪資和福利
• 正常工作時間

5 days’ work week 0830 to 1800;

fix off on Sun and rostering off day on Sat, Tue, Wed or Thu

This position is to manage and update customer pertaining to Air Import Shipments activities

Job Description:

• To monitor closely assigned customers’ inbound shipments

• Work closely with respective overseas offices to monitor its uplift at point of export till its arrival

• Update customers promptly of delivery date and if any irregularity to inform them

• Maintain close communication with overseas offices, internal customers, authorized contractors and ground handling agents to track closely its arrival and customs clearance

• Other ad-hoc duties as assigned by his/her immediate superior and/or manager

• Some basic skills in Microsoft office Requirement

-Training will be provided

Mon to Fri 8.30am - 6pm

Job Scope

- Attend to customers’ inquiry

- Prepare and process Air Export booking request

- Arrange for collection of cargo at customers’ premise

- Provide booking confirmation and flight details to customers

- Mange customers’ expectations and complaints

- Correspond with overseas offices on shipment status and inquiries

- Verify invoices from vendor

- Prepare customers’ report

Requirement

- Must be familiar with Microsoft Word and Excel

- Must be able to work independently

- Must be able to converse in English for handling English speaking clients through email and phone

- Must possess a sense of urgency and responsibility in work

- Outgoing personality

- Willing to learn with good attitude

- Prior work experience in this industry is not required, but will be at advantage

- Training will be provided

Mon to Fri 8.30am - 6pm

Job Scope

- Attend to customers’ inquiry

- Prepare and process Air Export booking request

- Arrange for collection of cargo at customers’ premise

- Provide booking confirmation and flight details to customers

- Mange customers’ expectations and complaints

- Correspond with overseas offices on shipment status and inquiries

- Verify invoices from vendor

- Prepare customers’ report

Requirement

- Must be familiar with Microsoft Word and Excel

- Must be able to work independently

- Must be able to converse in English for handling English speaking clients through email and phone

- Must possess a sense of urgency and responsibility in work

- Outgoing personality

- Willing to learn with good attitude

- Prior work experience in this industry is not required, but will be at advantage

- Training will be provided

Summary

Our client is an innovative company in the hydroponics industry, committed to sustainable agriculture and cutting-edge solutions for efficient plant growth. As part of expansion into the Singapore market, they are seeking a motivated and detail-oriented Supply Chain and Customer Service Executive to join the growing team at new office in Bedok, Singapore.

Responsibilities

- Serve as the primary point of contact for customer inquiries regarding orders, products, and services.

- Oversee the end-to-end supply chain process, ensuring timely and efficient order fulfillment.

- Coordinate with suppliers, logistics providers, and internal teams to manage inventory levels and procurement.

- Track shipments and monitor delivery schedules to ensure customer orders are met on time.

- Analyze supply chain performance metrics and identify areas for improvement.

- Collaborate with the production team to anticipate demand and adjust supply strategies accordingly.

- Process customer orders accurately and efficiently in the system.

- Provide timely updates to customers regarding order status, delivery schedules, and any issues that may arise.

- Resolve customer complaints and issues with a focus on providing excellent service and maintaining customer satisfaction.

- Build and maintain strong relationships with customers to ensure loyalty and retention.

Maintain accurate records of customer interactions, orders, and inventory levels.

- Assist in the preparation of reports related to customer service and supply chain activities.

- Support marketing initiatives through effective communication with customers.

Qualifications

- Bachelor’s degree in Supply Chain Management, Business Administration, or a related field.

- Minimum 2 years of experience in supply chain management and customer service, preferably in the agricultural or hydroponics sector.

- Strong organizational and problem-solving skills with attention to detail.

- Excellent communication and interpersonal skills.

- Proficiency in supply chain management software and Microsoft Office Suite.

- Ability to work independently and collaboratively within a team.

What Our Client Offer

- A dynamic work environment focused on sustainability and innovation.

- Opportunities for professional growth and development within a growing company.

- A supportive team culture in a small office setting.

Interested candidates, please send your resume to jobs@recruitinternational.com

We regret only shortlisted candidate will be contacted. Thank you.

Scope of Position

To further develop the air export product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company's policies and procedures.

Major Duties and Responsibilities

Operations

• Create and maintain an effective department organization chart, which is designed for flexibility and growth
• Prepare, execute, monitor and update at regular intervals the business plan for the department
• Monitor and improve key departmental productivity indicators.
• Instill and foster a climate of compliance at all times to regulations.  This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs.
• Ensure all customers standard operating procedures are documented and kept up to date in the Desk Level Standard Operating Procedures database.
• Build and maintain strong relationships with vendors (airlines, trucking companies, and others)
• Work to be our vendors lowest cost customer through electronic booking, shipper built units, and other creative local market solutions to lower overall cost for both parties.
• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
• Regularly read and review business and trade journals and attend industry events to further market and industry knowledge.
• Actively develop business for department through active involvement in sales and retention process and close coordination with sales department
• Complete 5 Sales and/or Retention Calls per week and ensure they are documented in the CRS database
• Ensure Customer reviews are completed with your regular customers
• Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global
• Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer
• Take an active role in the transition of new business/ updates to existing business

Mon to Fri 8.30am - 6pm

Job Scope

- Attend to customers’ inquiry

- Prepare and process Air Export booking request

- Arrange for collection of cargo at customers’ premise

- Provide booking confirmation and flight details to customers

- Mange customers’ expectations and complaints

- Correspond with overseas offices on shipment status and inquiries

- Verify invoices from vendor

- Prepare customers’ report

Requirement

- Must be familiar with Microsoft Word and Excel

- Must be able to work independently

- Must be able to converse in English for handling English speaking clients through email and phone

- Must possess a sense of urgency and responsibility in work

- Outgoing personality

- Willing to learn with good attitude

- Prior work experience in this industry is not required, but will be at advantage

- Training will be provided

5 days’ work week 0830 to 1800;

fix off on Sun and rostering off day on Sat, Tue, Wed or Thu

This position is to manage and update customer pertaining to Air Import Shipments activities

Job Description:

• To monitor closely assigned customers’ inbound shipments

• Work closely with respective overseas offices to monitor its uplift at point of export till its arrival

• Update customers promptly of delivery date and if any irregularity to inform them

• Maintain close communication with overseas offices, internal customers, authorized contractors and ground handling agents to track closely its arrival and customs clearance

• Other ad-hoc duties as assigned by his/her immediate superior and/or manager

• Some basic skills in Microsoft office Requirement

-Training will be provided