Total 15 information technology job vacancies in Sales / Marketing category in London, NW1 2BU

An exciting opportunity has arisen at Capel Manor College and we are now seeking to appoint a Management Information and Exams Officer.
The successful candidate will be responsible for providing an effective, supportive and efficient Management Information and Exam service to students, staff and partners of the College. They will work between the Exams and Management Information Teams dependent upon team priorities and work schedules and will be responsible for tasks such as entering and maintaining student data into relevant College systems, supporting the Management Information Manager to submit statutory data returns to bodies such as the Education Skills Funding Agency, the Greater London Authority and working with the Examinations Manager to ensure that all examinations are conducted in accordance with Joint Council for Qualification and awarding body regulations at all times.
The ideal candidate will have experience in working in an administrative environment. They will have good attention to detail and be able to work unsupervised with the ability to manage their own workload and priorities. Previous experience working in an administrative environment is essential. Experience supporting management information and examination processes would be advantageous, but not essential.

Information and systems officer needed in London £415per day ref 434038

Purpose of Post

The Information and Systems Officer will be responsible for providing technical, development and reporting support in relation to the social care case management system (Mosaic or comparable system) to maximise its effectiveness and contribution to business needs. The postholder will be responsible for managing and delivering to the priorities agreed by the Mosaic Ongoing Development Group and other relevant systems management groups

Hybrid working: 2-3 Days required in the office

Will consider part time or full time

£415 per day

3 - 6 month placement

Interviews commencing 9th & 10th September

Requires a basic DBS

The ideal person will have experience in a role developing, delivering and supporting ICT systems, including the Mosaic or comparable system, which support business and service requirements in a social care environment.

Advice and Information Officer needed in SE London

The rate is £17.65ph PAYE

This is a temporary role

The reference number is: RQ1343203

The successful candidate will effectively respond to adult social care enquiries received within the Adult Social Care Advice and Information Service. They will undertake such follow up work, by adopting a strength based approach to contacts, in order to ensure customer satisfaction in reaching a conclusion. This role involves liaising with other sections as needed in accordance with procedures or instructions.

They will receive, triage and resolve adult social care enquiries using a strength based approach, helping people to help themselves either face to face, in writing or by telephone. Providing information and signposted advice to customers about the range of voluntary sector partners and other appropriate community services to help increase levels of customer independence.

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Kirsty@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

You can also follow us at Twitter/Facebook/LinkedIn or via our website

Key Result Areas & Performance: Registration Authority Provide support to the Information Governance function in all aspects of the Registration Authority to the RA Manager and RA Agent Aiding the RA Manager and RA Agent in supporting deployments of National Programme applications To support the implementation of RA related projects across the Trust To help assist the RA Team to secure storage of documentation, equipment and consumables that are required for the operation of the RA function. Supporting the RA Manager and RA Agent in establishing standard operating procedures to revoke and cancel user access, ensuring that the procedures are adhered to. Occasional travel to other sites in the Trust to issue smartcards to users or troubleshoot RA related problems Troubleshoot both hardware and software issues in relation to RA services. Support in monitoring RA performance and escalate all non-compliance to the appropriate management level. Support in reviewing responsibility for the safe keeping of Smartcards and equipment. The post holder may be required to participate in provision of an extended hours service. Other ad-hoc duties required to meet the needs of the service. Information Technology To liaise with the ICT Department to ensure RA processes are followed and understood within the provision of the ICT Service Desk function. To work with the ICT Department to ensure that access control mechanisms are in place and working as intended (for example Track-it) To support the monitoring and audit of access control mechanisms of the Trusts ICT clinical systems Information Governance To work closely with the RA Manager and RA Agent to ensure the Trusts compliance of RA and access control requirements as outlined in the Data Security and Protection Toolkit. Monitor and report regularly to the RA Manager and RA Agent on any Confidentiality or Data Protection issues arising from the use of RA management system and other systems relating to access control. To support the RA Manager, RA Agent, and EPR Teams in managing user access. Access Control Management To liaise the ICT Department and other systems managers (Information Asset Owners) in maintaining access control procedures and policies to ICT systems when required. To assist Information Asset Owner (RA Agent and Identification Officer) in auditing access control procedures of systems under their control. Identity Management To support the RA Manager and RA Agent Information Governance function in maintaining Identity Management procedures Information Security Awareness Working with the RA Manager and RA Agent to raise Information Security Awareness around RA systems and other access control mechanisms

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

This is a newly created and crucial joint role, working across GSTT and KCH as Chief Digital Information Officer (CDIO), and represents the next step in our joint working as we seek to realise the full benefits of our shared deployment of EPIC. The CDIO is responsible for developing and delivering the Digital Strategy for the two organisations and building teams to deliver. In addition to bringing their particular subject expertise to the role, the CDIO is expected to play an active role in driving the strategic aims of the joint EPIC implementation, supporting stabilisation, optimisation and transformation, acting at all times in the interests of the Trusts, patients, staff and stakeholders

Closing date for applications–Friday 23rd August

The final interview process with will take place late September / early October.

HOW TO APPLY

PLEASE CONTACT FERNANDO KRIEGER (Fernando.Krieger@gstt.nhs.uk) ON HOW TO APPLY. PLEASE DO NOT APPLY ONLINE

You will be responsible for the day to day live operation of technical and operational services delivered to Trust staff and patients across all four major acute hospital sites, community and satellite sites, leading teams covering infrastructure services including network, physical infrastructure and telephony, service management and service desk, end user technology, architecture, applications Management and AV/VC services, information security and risk.

To be successful in the role you will be expert in the data, technology and information agenda, with comprehensive transformation or organisational design experience in large complex organisations, preferably in a health care or health service environment. You be both comfortable and credible working in complex political and clinical environments, and will have highly developed knowledge and understanding of the changing NHS environment, strategy, and policy agendas. You will have extensive experience of providing specialist advice to very senior managers, up to and including Board Directors which may materially affect strategic decision making. This will include advising a range of professionals and specialists in a range of environments. You will be educated to Masters level, holding a formal qualification in a technology or services discipline, with additional in depth professional training and specialist knowledge to doctorate or equivalent level, acquired through training and experience over an extended period.

Guy’s and St Thomas’ NHS Foundation Trust (GSTT) and King’s College Hospital NHS Foundation Trust (KCH) are two of the countries largest and busiest clinically led Trusts, between them employing over 40,000 colleagues and providing local, specialist and tertiary services. We are pioneers in medical research, committed to delivering better health for all through high impact innovation.

GSTT comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.

KCH provides services from King’s College Hospital, Denmark Hill; Princess Royal University Hospital; Orpington Hospital; Queen Mary’s Hospital, Sidcup; and Beckenham Beacon and serves the London Boroughs of Southwark, Lambeth, and Bromley, with a population of 1 million people and acts as a tertiary referral centre for millions more as a major centre for neurosurgery, cardiac surgery and foetal medicine and Europe’s busiest liver centre.



Establish digital technology as a key enabler of, and integral to, the Trusts’ strategies and business plans.
Work with partners to secure the benefits of IT investment through effective implementation programmes based on
evidence of best practice.
Ensure the adoption of all mandated knowledge, information and data standards.
Improve the delivery of patient care through the implementation of effective ICT strategies.
Ensure that the Trusts have sound information governance arrangements in place

Please view JD attached for full details.


This advert closes on Friday 23 Aug 2024

Job Title: Management Information and Exams Officer
Location: Enfield
Contract Type: Full-time, Permanent
Hours per week: 36 hours
Salary: £24,804-£25,976pa inclusive of London Weighting
Over the last 50 years, Capel Manor College has helped thousands of school leavers and adults achieve their dream of working with animals, plants and the environment. As London’s environmental college, the College plays a vital role in the green agenda for the capital, equipping the next generation of land-based sector workers with the skills and knowledge needed to preserve and protect London’s wildlife, national parks and green spaces.
An exciting opportunity has arisen at Capel Manor College and we are now seeking to appoint a Management Information and Exams Officer.
The successful candidate will be responsible for providing an effective, supportive and efficient Management Information and Exam service to students, staff and partners of the College. They will work between the Exams and Management Information Teams dependent upon team priorities and work schedules and will be responsible for tasks such as entering and maintaining student data into relevant College systems, supporting the Management Information Manager to submit statutory data returns to bodies such as the Education Skills Funding Agency, the Greater London Authority and working with the Examinations Manager to ensure that all examinations are conducted in accordance with Joint Council for Qualification and awarding body regulations at all times.
The ideal candidate will have experience in working in an administrative environment. They will have good attention to detail and be able to work unsupervised with the ability to manage their own workload and priorities. Previous experience working in an administrative environment is essential. Experience supporting management information and examination processes would be advantageous, but not essential.
We offer a competitive salary and benefits package, as well as the opportunity to work in a supportive, collaborative and beautiful land-based environment.
In order to be considered for the position, an application form must be completed. CVs will not be accepted. For further details and to apply, please visit the job vacancies section on the Capel Manor College website.
Please note that the College does not have a sponsorship licence. We are therefore unable to consider applicants who do not have the right to work in the UK.
We reserve the right to close a position once sufficient suitable applications have been received to form a short list. Early application is therefore encouraged.
What’s in it for you?
We offer the opportunity to help develop your skills and knowledge in a friendly team environment, plus a range of benefits including generous annual leave, a defined benefit pension scheme (Teacher’s Pension Scheme for Lecturing roles and Local Government Pension Scheme for Support roles), employee assistance programme and full access to Capel Manor Gardens.
Equality, diversity and inclusion
Capel Manor College is committed to creating and promoting an equal, diverse and inclusive workforce that enables those working at the College to achieve their full potential. We are committed to achieving a truly representative workforce and therefore welcome applications from all sections of the community.

The department delivers radiotherapy services for a broad spectrum of cancers comprising of common cancers as well as specialist treatments including brachytherapy, molecular radiotherapy and total body irradiation. The focus for the PBT department is predominantly head and neck, brain and sarcoma treatment sites. For the full Person Specification and more informationregarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff* UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust *In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row. UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust. Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page. The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Morgan Hunt are proud to be working exclusively with Age UK Bromley and Greenwich on their search for an Information and Advice Manager.

As an A&I manager, you will develop, manage and be responsible for effective delivery of the service.

About the Service

Age UK Bromley & Greenwich's Information and Advice Services is one of the most important services the organisation provides, enabling and supporting older people in both boroughs to live healthy and independent lives.

The service provides a helpline 9am to 5pm 5 days a week providing information advice and guidance to older people, their families, their carers, adult carers and people with long term health conditions.

Key Responsibilities

Some of the key responsibilities in this role include:

Managing and maintaining a caseload of clients

Ensuring the effective delivery of the service so that is meets targets and funder requirements

Ensuring compliance with requirements of relevant quality standard (AQS and IAQP)

Managing network/liaison with other local key stakeholders and organisations

Who we are looking for

We are looking for someone with experience managing a quality assured Information and Advice service, including internal case reviews and Independent File Reviews.

You will have experiencing supervising and/or supporting staff to give quality advice or information to clients.

You will also have experience Partnership working.

Ideally you will have experience working with people who are very vulnerable.

This role is office-based within both Bromley and Greenwich. The role is Monday to Friday 9am - 5.30pm and the salary is dependent on experience.

To find out more about the role please contact Amara Howe at Morgan Hunt.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

Wealth Risk Process and Technology Oversight Director

We are looking for an experienced, energetic leader who will be responsible for oversight of risk process execution/ technology initiatives for Wealth risk management. 

The ideal candidate will have extensive experience in Private Bank/Wealth Management, specifically across risk management/risk systems/operations, with respected subjected matter expertise (SME), great interpersonal skills and ability to provide credible challenge.

Team/Role Overview

USPB (US Personal Banking) Risk CAO (Credit risk Officer) organization provides a global focus for risk management strategy and execution oversight for compliance with Citi Policies and Regulatory requirements, and driving Strong Risk Management - for USPB Risk, Wealth Risk and Legacy Franchises/Banking & International Retail Risk Management. 

The Wealth Risk Process and Technology Oversight Director role is critical to wealth strong risk management and  reports to Managing Director of Risk Process Digitization and Technology Execution, in USPB Risk CAO organization. 

The Wealth business is anticipating unprecedented business growth on a global scale amongst ultra-high net worth clients in the next decade and plans to develop new products and services to clients. The role offers a unique opportunity for a motivated risk/tech leader to contribute to Wealth business’ progress to strong risk management. 

What you’ll do

• Serve as senior risk/tech expert and change leader to understand, guide and oversee process/tech centric initiatives in Wealth Path to Strong Plan
• Identify, manage and escalate dependences/issues stemming from wealth business being a “bank within a bank” – with multiple retail, wholesale, counterparty, fiduciary and investment products risk requirements, and complex client aggregation needs.
• Partner with first and second line SMEs for
  • timely resolution of issues adequacy of compensating controls and
  • well managed progress towards a clear & aligned tech program roadmap
• Ensure process design, technology/business architecture and execution change proposals are
  • appropriately vetted,
  • fit for purpose and
  • that risk requirements for managing the portfolio and attendant risks and controls are not compromised through the target state journey.
• Lead independent assessments and targeted deep dives of prioritized risk processes and systems to
  •  validate compliance to defined policies and requirements, and
  •  identify gaps/concerns that warrant further management attention
• Partner with USPB/Wealth Risk Data Oversight Director to review global data concerns and confirm materiality/impact to key wealth risk processes
• Work closely with Wealth Risk Reporting leads, Business/Technology Leads and USPB Risk CAO shared analytics teams to improve digitization, data quality, timeliness and coverage of key management reports. Manage a direct team of six and partner with larger shared services organization to deliver on responsibilities.
• Role also supports Wealth CRO and Wealth Risk Management with
  • risk staffing & Senior Credit Officer capacity assessments,
  • product program governance including coordination with Wealth-New Activities Committee.

What we’ll need from you

• Bachelor's degree required; MBA or related Masters Degree preferred
• Advanced understanding of credit risk management and regulatory risk reporting, with private client product knowledge, systems/process re0engineering and investments management a plus
• Effective negotiation and credible challenge skills, at all levels of management.
• Proactive and 'no surprises' approach in communicating issues and strength in sustaining independent views.

What we can offer you

By joining Citi London, you will be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), with a competitive base salary, and enjoy additional benefits including:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance
• Employee Assistance Programs
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Job Family Group:

Risk Management

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Job Family:

Credit Decisions

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The IIRD (Infection, Immunity and Rare Diseases) Division has several highly specialised and specialised national centres with bespoke databases and systems in the Immunity and Rare Diseases directorates. Currently, these databases and systems are managed independently from each other, and they would benefit from coordinated management and homogenous approach. These national centres/departments have significant data reporting responsibilities for commissioning and national audits, which must be produced at a very high standard.

The post holder is responsible for the management and development of the specialized databases in the Directorates of Immunity and Rare Diseases and the developers working on them (Band 6 and 7), ensuring that they align with the Trust’s Digital Strategy. The post holder will develop sufficient knowledge and skills in the use of Cerner Millennium system functionality and reporting technologies.
• To lead in the design and development of information systems to support the needs of the Immunity and Rare Diseases Directorates, with ease, complete independence and minimal senior oversight and use a range of influencing skills with a broad range of stakeholders.
• To implement the necessary changes in order to have a consistent and homogenous approach to database design, development and management in the Immunity and Rare Diseases directorates, ensuring alignment with the Trust’s Digital Strategy and avoidance of functionality duplications with EPR.
• To manage a team of database developers in the Directorates (band 7s and band 6s).
• Provide relevant and timely expert technical or digital advice, guidance and instruction to team members.
• To manage complex data, having attention to detail whilst appreciating the different contexts of internal and external income reporting, the adverse consequences of which could subject the Trust to a failure to recover substantial amounts of income.

Embarking on a professional journey with the Royal Free London NHS Foundation Trust promises an enriching career experience.

As a pioneering institution at the forefront of healthcare excellence, we offer a dynamic environment characterised by innovation, collaboration, and a deep commitment to patient wellbeing.

You will become part of a team dedicated to pushing boundaries, embracing cutting-edge technology, and continuously enhancing the delivery of world-class healthcare services.

With a focus on professional development, work-life balance, and a culture of inclusivity, the trust provides a platform for you to thrive and contribute meaningfully to the advancement of healthcare.
MAIN DUTIES AND RESPONSIBILITIES


ROLE SPECIFIC DUTIES AND RESPONSIBILITIES:
• To lead in the design and development of information systems to support the needs of the Immunity and Rare Diseases Directorates, with ease, complete independence and minimal senior oversight and use a range of influencing skills with a broad range of stakeholders.
• To implement the necessary changes in order to have a consistent and homogenous approach to database design, development and management in the Immunity and Rare Diseases directorates, ensuring alignment with the Trust’s Digital Strategy and avoidance of functionality duplications with EPR.
• To manage a team of database developers in the Directorates (band 7s and band 6s).
• Provide relevant and timely expert technical or digital advice, guidance and instruction to team members.
• To manage complex data, having attention to detail whilst appreciating the different contexts of internal and external income reporting, the adverse consequences of which could subject the Trust to a failure to recover substantial amounts of income.
• Operate independently or in matrix teams with minimal support to consistently produce work that delivers value and quality to the directorate.
• Create and maintain positive, collaborative, and supportive professional relationships with internal stakeholders and external customers.
• Develop own team through mentoring or coaching relationships.
• Analysis of multiple large NHS data sets, structuring data and establish data pipelines (e.g., using tools such as SQL, R or Python).
• Develop data visualisations in specialist software to produce insightful dashboards (e.g., using tools such as PowerBI or Tableau).
• To be responsible for leading the process by which clinical activity data is extracted and translated into the required format for import to the SLAM (Service Level Agreement Monitoring) database and to be used for Service Line Monitoring. Effective management of these processes would involve a comprehensive reconciliation and a thorough audit trail between the source data and the extract submitted to the Finance department.
• To attend external meetings on relevant subject matter as required.
• To develop a thorough understanding of the commissioning arrangements of the Trust and how they could impact on the information provision to ensure that accurate analysis and forecasts are produced.
• To work collaboratively with the Income and Costing Team, Business Analysts on behalf of Clinical Directorates, the Trust information team and Contracts team in developing improvements and integration of finance and activity reporting and analysis.
• To have a clear understanding of internal and external reporting requirements and to develop reports and write the necessary SQL queries to extract the required information and produce the final output report once extracted.
• To manage the timely and accurate provision of information to the Income systems manager and the Head of Income Reporting.
• To efficiently manage the timely provision of ad hoc information requests assigned to the post holder.



Technical duties:


• To develop a sound knowledge of the way in which data is held on the Trust’s Patient Administration System (PAS).
• The post holder needs to possess extensive skills in MS Excel, MS Access and SQL Server.
• To develop an advanced knowledge and use of the practical applications of all MS Office products.
• To develop advanced programming skills in database design and procedure development using SQL server and MS Access.



CLINICAL RESPONSIBILITIES:


• This is a non-clinical role but will be responsible for supporting clinical teams to provide safe and timely care.
• Respect patients’ privacy and dignity at all times.
• Communicate in an appropriate manner with patients and staff, at all times.
• Escalate any concerns relating to EPR system development or functionality to the EPR leadership as required.



RESPONSIBILITY FOR LEADING AND MANAGING:


• Work without direct supervision, using own initiative and making decisions based on expertise and knowledge.
• Learn and understand the approach and toolsets to be utilised to facilitate change management and process re-design activities, working to these standards and ensuring that identified project governance controls are met.
• Contribute to the identification and analysis of stakeholders and support the development of the stakeholder plan, participating in its ongoing review and updating as required.
• Maintain clear, concise and legible documentation, adhering to standards in accordance with Trust policies for the purposes of communication and audit.
• Maintain defined monitoring systems and databases for recording, reviewing and reporting digital change, development and activities for services.
• Line manage Divisional IM & T staff in the Division.
• Responsible for the day-to-day range of staff management matters, which will include responsibility for supporting appraisals, development of staff, recruitment and where necessary processes such as grievance and disciplinary matters.
• Responsible for an individual’s development on the job and job performance management. Work in conjunction with line managers and other managers to assess and manage confidential information about an individual’s performance and capability development.
• Develop other members of the team as a mentor or buddy as required.
• Contributes expertise to internal/in-house training programmes and independently delivers these programmes as required.



RESPONSIBILITY FOR POLICY AND SERVICE DEVELOPMENT:


• Work collaboratively with the stakeholders and IT staff to assess the readiness of the organisation to implement change.
• Participate in local policy and strategy formulation and implementation as appropriate.
• Participate in the documentation and review of business changes implemented.
• Produce materials to support new ways of working e.g. Standard Operating Procedures (SOPs).
• Understand the organisational strategic and clinical drivers for implementing the change, assisting with the identification and prioritising of desired benefits.
• Ensuring the identified user requirements are reflected in the local software configuration and interpret highly complex information about the new systems in order to be able to evaluate the impact on staff and business processes.
• Understand and identify clinical constraints/risks that may impact the change and develop mitigating strategies where appropriate.
• Identify cultural, organisational and business constraints affecting proposed changes and support the development of strategies to overcome resistance to change.
• Work with clinical teams, organisational change and work stream leads and NHS managers to investigate, describe and analyse current business processes, evaluating their position within the larger organisation and their interdependencies.
• Capture current state and develop future state process flows, for administrative, operational or clinical processes with the stakeholders, identifying areas for improvement through technology or process change.
• Assist Departments in identifying system bottlenecks that pose significant constraints to our ability to meet targets, improve clinical quality and improve the patient experience.
• Summarise complex information in a coherent form both in a written format and in a verbal presentation as appropriate to facilitate understanding amongst clinicians and managers regarding the vision and potential impact of the change.



RESPONSIBILITY FOR FINANCIAL AND PHYSICAL RESOURCES:
• Responsible for the delivery of projects to budget, ensuing income and margin targets are met, and proactively resolving and mitigating issues and risks.
• Manage financial aspects of divisional IM & T programmes and projects as required.
• Able to use specialist technical knowledge to structure procurement exercises for new systems and processes on behalf of clients and customers.
• Support the development of project proposals and new business bids by providing input for a proposal, or leading the development of small proposals, summarising the outputs and cost of the project for the client to sign off on.





Professional Development:


• To attend relevant meetings/ courses relevant for this role.
• To manage the development of the Information Specialist for commissioning, ensuring their needs are understood and support is provided to assist with their development.
• To be aware of and comply with current Royal Free London NHS Foundation Trust policies and procedures in relation to health and safety at work and fire regulations.
• To always behave in a manner that is professional, positive and polite.
• Be accountable for own professional actions, work autonomously without direct supervision, collaborate with and report directly to managers.


This advert closes on Wednesday 10 Jan 2024

MAIN DUTIES AND RESPONSIBILITIES ROLE SPECIFIC DUTIES AND RESPONSIBILITIES: To lead in the design and development of information systems to support the needs of the Immunity and Rare Diseases Directorates, with ease, complete independence and minimal senior oversight and use a range of influencing skills with a broad range of stakeholders. To implement the necessary changes in order to have a consistent and homogenous approach to database design, development and management in the Immunity and Rare Diseases directorates, ensuring alignment with the Trusts Digital Strategy and avoidance of functionality duplications with EPR. To manage a team of database developers in the Directorates (band 7s and band 6s). Provide relevant and timely expert technical or digital advice, guidance and instruction to team members. To manage complex data, having attention to detail whilst appreciating the different contexts of internal and external income reporting, the adverse consequences of which could subject the Trust to a failure to recover substantial amounts of income. Operate independently or in matrix teams with minimal support to consistently produce work that delivers value and quality to the directorate. Create and maintain positive, collaborative, and supportive professional relationships with internal stakeholders and external customers. Develop own team through mentoring or coaching relationships. Analysis of multiple large NHS data sets, structuring data and establish data pipelines (e.g., using tools such as SQL, R or Python). Develop data visualisations in specialist software to produce insightful dashboards (e.g., using tools such as PowerBI or Tableau). To be responsible for leading the process by which clinical activity data is extracted and translated into the required format for import to the SLAM (Service Level Agreement Monitoring) database and to be used for Service Line Monitoring. Effective management of these processes would involve a comprehensive reconciliation and a thorough audit trail between the source data and the extract submitted to the Finance department. To attend external meetings on relevant subject matter as required. To develop a thorough understanding of the commissioning arrangements of the Trust and how they could impact on the information provision to ensure that accurate analysis and forecasts are produced. To work collaboratively with the Income and Costing Team, Business Analysts on behalf of Clinical Directorates, the Trust information team and Contracts team in developing improvements and integration of finance and activity reporting and analysis. To have a clear understanding of internal and external reporting requirements and to develop reports and write the necessary SQL queries to extract the required information and produce the final output report once extracted. To manage the timely and accurate provision of information to the Income systems manager and the Head of Income Reporting. To efficiently manage the timely provision of ad hoc information requests assigned to the post holder. Technical duties: To develop a sound knowledge of the way in which data is held on the Trusts Patient Administration System (PAS). The post holder needs to possess extensive skills in MS Excel, MS Access and SQL Server. To develop an advanced knowledge and use of the practical applications of all MS Office products. To develop advanced programming skills in database design and procedure development using SQL server and MS Access. CLINICAL RESPONSIBILITIES: This is a non-clinical role but will be responsible for supporting clinical teams to provide safe and timely care. Respect patients privacy and dignity at all times. Communicate in an appropriate manner with patients and staff, at all times. Escalate any concerns relating to EPR system development or functionality to the EPR leadership as required. RESPONSIBILITY FOR LEADING AND MANAGING: Work without direct supervision, using own initiative and making decisions based on expertise and knowledge. Learn and understand the approach and toolsets to be utilised to facilitate change management and process re-design activities, working to these standards and ensuring that identified project governance controls are met. Contribute to the identification and analysis of stakeholders and support the development of the stakeholder plan, participating in its ongoing review and updating as required. Maintain clear, concise and legible documentation, adhering to standards in accordance with Trust policies for the purposes of communication and audit. Maintain defined monitoring systems and databases for recording, reviewing and reporting digital change, development and activities for services. Line manage Divisional IM & T staff in the Division. Responsible for the day-to-day range of staff management matters, which will include responsibility for supporting appraisals, development of staff, recruitment and where necessary processes such as grievance and disciplinary matters. Responsible for an individuals development on the job and job performance management. Work in conjunction with line managers and other managers to assess and manage confidential information about an individuals performance and capability development. Develop other members of the team as a mentor or buddy as required. Contributes expertise to internal/in-house training programmes and independently delivers these programmes as required. RESPONSIBILITY FOR POLICY AND SERVICE DEVELOPMENT: Work collaboratively with the stakeholders and IT staff to assess the readiness of the organisation to implement change. Participate in local policy and strategy formulation and implementation as appropriate. Participate in the documentation and review of business changes implemented. Produce materials to support new ways of working e.g. Standard Operating Procedures (SOPs). Understand the organisational strategic and clinical drivers for implementing the change, assisting with the identification and prioritising of desired benefits. Ensuring the identified user requirements are reflected in the local software configuration and interpret highly complex information about the new systems in order to be able to evaluate the impact on staff and business processes. Understand and identify clinical constraints/risks that may impact the change and develop mitigating strategies where appropriate. Identify cultural, organisational and business constraints affecting proposed changes and support the development of strategies to overcome resistance to change. Work with clinical teams, organisational change and work stream leads and NHS managers to investigate, describe and analyse current business processes, evaluating their position within the larger organisation and their interdependencies. Capture current state and develop future state process flows, for administrative, operational or clinical processes with the stakeholders, identifying areas for improvement through technology or process change. Assist Departments in identifying system bottlenecks that pose significant constraints to our ability to meet targets, improve clinical quality and improve the patient experience. Summarise complex information in a coherent form both in a written format and in a verbal presentation as appropriate to facilitate understanding amongst clinicians and managers regarding the vision and potential impact of the change. RESPONSIBILITY FOR FINANCIAL AND PHYSICAL RESOURCES: Responsible for the delivery of projects to budget, ensuing income and margin targets are met, and proactively resolving and mitigating issues and risks. Manage financial aspects of divisional IM & T programmes and projects as required. Able to use specialist technical knowledge to structure procurement exercises for new systems and processes on behalf of clients and customers. Support the development of project proposals and new business bids by providing input for a proposal, or leading the development of small proposals, summarising the outputs and cost of the project for the client to sign off on. Professional Development: To attend relevant meetings/ courses relevant for this role. To manage the development of the Information Specialist for commissioning, ensuring their needs are understood and support is provided to assist with their development. To be aware of and comply with current Royal Free London NHS Foundation Trust policies and procedures in relation to health and safety at work and fire regulations. To always behave in a manner that is professional, positive and polite. Be accountable for own professional actions, work autonomously without direct supervision, collaborate with and report directly to managers.

Guy’s and St Thomas’ NHS Foundation Trust is recruiting for an exciting and challenging role, as a Senior Information Governance Officer.

The Information Governance Department processes all applications to access information made under the provisions of the UK GDPR and Data Protection Act 2018 and the Freedom of Information Act 2000.

Working with other Senior Information Governance Officers, you will manage a small team of Officers helping to process requests for information, preparing, checking and making disclosures within statutory deadlines.

You will need to be hard working, creative and show flexibility when required to effectively manage the workload of Information Governance Officers. You will need to prioritise tasks, often in the face of competing demands and have an understanding of how the Data Protection Act 2018 and the Freedom of Information Act 2000 are applied to these requests.

To succeed in this role; you will need to have excellent communication skills and the ability to develop working relationships with staff across the Trust, patients and members of the public.

You must be well organised, be able to manage staff and have excellent computer skills. The ability to work unsupervised with a high degree of accuracy while carrying out a variety of administrative tasks is essential. Full training in data protection and freedom of information law is available. If you think you are the right person for this post, we want to hear from you!

The main purpose of the job is to oversee the processing of requests and to process complex requests for information in accordance with the Data Protection Act 2018, the Freedom of Information Act 2000 and the Access to Health Records Act 1990. This includes:
• Monitoring overall performance of the team based on KPIs
• Responding to complex requests and relevant escalations
• Allocating work to information governance officers
• Line managing information governance officers, including preparing rotas and carrying out regular 1-2-1s
• Liaising with relevant departments to retrieve records
• To coordinate and oversee the timely disclosure of court orders, police requests and other regulatory body requests
• Preparing statistics for the IG management team
• To provide basic advice to the organisation on data protection matters such as incidents, information sharing and DPIAs

Guy’s and St Thomas’ is one of the largest hospital trusts in the country, with around 25,000 staff; an annual turnover of more than £2.4 billion; and 2.2 million patient contacts a year. Our hospitals have a long and proud history, dating back almost 900 years, and have been at the forefront of medical progress and innovation since they were founded. We continue to build on these traditions and have a reputation for clinical, teaching and research excellence.

We provide a full range of hospital services for our local communities and community services for patients in Lambeth and Southwark. We also provide specialist services for patients from further afield, including cancer, cardiac, kidney, women’s and orthopaedic services, and we are home to the Evelina Children’s Hospital. Since February 2021, Royal Brompton and Harefield hospitals have become a new clinical group within Guy’s and St. Thomas’. Seewww.guysandstthomas.nhs.uk.

As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. We also have a positive approach to corporate social responsibility and are keen to engage our staff in an agenda that ranges from promoting environmental sustainability to the creation of local employment opportunities.

Staff Management
• To manage and support the department to meet its objectives and review performance and set standards for all staff under your line management.
• To be responsible for the monitoring of sickness and annual leave within the department.
• To ensure that a robust induction process is in place for all new and temporary and permanent members of staff joining the department

Performance management
• To work with the Information Governance Management team to continually develop and review the services provided.
• To be responsible for the monitoring and maintenance of the department database to ensure that all information requests are processed within the statutory timeframe and that accurate information on all key performance indicators is available for the Information Governance Management team.
• To identify efficiency improvements and to implement any training and development needs.

Finance
• To monitor the monthly financial reports against agreed budgets and plans during the year, and to be responsible for budget management in operational areas of responsibility. This includes authorising pay and non-pay expenditure for invoices, signing time sheets, and completing manpower returns where necessary.

Strategy and service improvement
• To support the monitoring of compliance with internal and external governance and best practice requirements in the service.
• To support conflict resolution with patients, staff, other internal and external service providers and partner organisations.
• To investigate in line with Trust Policy, any complaints and made any necessary recommendations as appropriate.
• To contribute to the development of the Information Governance Department including identification and implementation of process improvement, including best practice, development and delivery of training, new initiatives and projects.


This advert closes on Monday 1 Jan 2024