Total 30 Manager level Quality Assurance / Control job vacancies in D10 Ardmore, Bukit Timah, Holland Road, Tanglin

Job Description:

• Oversees and manage the day-to-day operation of the Nursing Department, ensuring high standards of patients care and staff performance
• Manage and lead quality improvement initiatives, identifying areas for the enhancement and implementing best practices
• Conducts training for staff and nurses on the quality improvement, new technologies and innovative care practices
• Supports Nursing in managing and administrate research grant, ensuring compliance with grant requirements, timelines, and budgets
• Ensures compliance with healthcare regulations and organizational policies. Supports Nursing in compliance to audits’ standards
• Any ad-hoc duties as per assigned

Requirement:

• Bachelor's Degrees in Business Administration/ Engineering / Industrial Design/ Healthcare or equivalent

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

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JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Kam Xiu Ping

EA Personnel Reg No: R21101828

Job Description & Requirements

KEY RESPONSIBILITIES

• Manage assurance engagements by defining the audit strategy in consultation with the director / partner and execute it in compliance with the firm’s policies and protocols. When required, you'll personally execute complex audit procedures and lead teams or parts of teams on engagements, depending on the size of the engagement.
• Manage projects and engagements profitably by leading the team to perform efficiently.
• Monitor the assurance team's progress against the plan and alter it when needed.
• Cultivate and manage business development opportunities. Generate new business opportunities by understanding the services provided by our sister concerns and actively assess/present ways to apply knowledge and services.
• Conduct timely performance reviews and provide performance feedback/on-the-job training.mbers attain experiences that cultivate technical competencies.
• Developpeople by encouraging individuals to think for themselves and take responsibility for their contributions to the assurance team.
• Conduct timely performance reviews and provide performance feedback/on-the-job training.
• Maintaincooperative relationships with other assurance teams.
• Develop and maintain long-term productive client relationships and networks.

SKILLS AND ATTRIBUTES

• Work effectively as a team member, sharing responsibility, providing support, maintaining communication and updating senior team members on progress.
• Contribute ideas/opinions to the assurance teams and listen/respond to other assurance team members' views.
• Demonstrate professionalism and competence in the audit client's environment.
• Strong written and verbal communication skills.
• Good project management skills.
• Integrity within a professional environment.

TO QUALIFY

• A Bachelor's degree in Accounting, Finance, or a related field.
• Obtained or in the final stages of obtaining CPA Singapore qualification.
• Working knowledge of Caseware audit software a strong advantage.
• At least 3 years of related work experience in a managerial role.

• Capable of traveling within the ASEAN region and responsible for effectively implementing sales strategies and plans to meet individual and team goals.
• Develop and enhance assigned accounts to boost overall sales and profitability, ensuring a healthy sales pipeline and creating new opportunities.
• Achieve sales targets, profit goals, and strategic objectives for the designated regions.
• Provide strategic direction, vision, and action plans to enhance customer loyalty and sales within ASEAN for Products & Solutions.
• Actively participate in and contribute to the Country Growth Plan for ASEAN and Oceania.
• Seek to acquire new customers in ASEAN and Oceania.
• Expand our system integrator and distribution network within the ASEAN market.
• Conduct monthly reviews with distributors to identify early project opportunities in ASEAN.
• Monitor debts and manage collections.
• Engage in active sales visits with distributors, consultants, system integrators, panel builders, and end users.
• Conduct market research and gather feedback on:Market information
  Competitors and pricing
  Customer behavior
  Market values
  

For interested applicants, kindly send your resume in Word/PDF format

Kindly include the following in your resume.

• Current Salary
• Expected Salary
• Availability
• Reason for leaving

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

EA (23S1595/R23116355)

This is a new and exciting role reporting into the Head of Safety working nationally across the Booker Group.

In this role you will provide strategic direction to the business in the areas of food and health and safety compliance. You will lead the Food & Safety Compliance teams in the delivery of competent advice to enable the company to meet relevant legal requirements; drive improvements in standards; mitigate risk; and promote a positive safety culture.

You will support the senior leadership team in setting companywide objectives and play an important role in the governance and monitoring of safety, providing accurate updates on performance.

The role spans all parts of the Booker Group, and you will have responsibility through your teams to continuously review standards by analysing data and reviewing the outputs from third parties.

You will work closely with Tesco Group Safety teams to identify opportunities for continuous improvement in Booker policies and procedures and to ensure compliance with Group Safety Standards, helping to make sure “Everyone, Every Day, Home Safely” is achieved.

By providing leadership and team management to the Food and Safety teams across the Booker Group you will help to develop and review training, policies and procedures that equip sites with the tools that they need to achieve compliance and drive standards.

You will take the lead in dealing with relevant enforcement activities and challenges as well as dealing with outputs of third party suppliers, including audits, pest management and fire risk assessment

Through Business Partnering senior leaders across the Group you will agree and set objectives which deliver quantifiable improvements on the areas under your remit while overseeing the continuous review of policies and procedures against Tesco Group Safety Blueprint and Safety Standards.

Through the teams that you manage, you will ensure that the business is informed of and prepares for forthcoming changes in legislation or best practice which will have an impact.

You will be able to demonstrate experience in managing teams and Business Partnering across a wide network and with your experience from previous roles with health and safety responsibilities be able to build strong relationships to effectively collaborate, influence and deliver through others.

In the role you will be able to develop strategy and objective setting, driving continuous improvement. With the ability to think on your feet and make informed decisions at short notice you will be self-motivated and be able to organise your own work schedule to deliver on time.

Good written and verbal communication skills are key to the role and you will possess a NEBOSH level 7 qualification or equivalent as well as Food Safety Level 4.

It is a National role that will require plenty of travelling and we will provide a car allowance or travel allowance.

CBRE, a leading global provider of integrated facilities and corporate real estate management, is seeking a highly motivated and experienced Quality and Compliance Manager to oversee the APAC region.

As the Quality and Compliance Manager, you will play a crucial role in ensuring customer quality and compliance with GxP services delivered across the sites under your responsibility. You will manage a team of 3-5 direct reports in the realm of real estate and facilities management.

Responsibilities

• Lead the implementation and management of the Quality Management System (QMS) across the APAC region, ensuring compliance with regulatory standards and client-specific requirements.
• Actively participate in quality-of-service delivery for regulated services provided by CBRE and subcontractors in the facility and real estate management sphere.
• Interface with the Client's Quality Assurance team to support routine quality assurance and quality control operations.
• Collaborate with CBRE Excellence Centers on Quality Events, CAPAs, Change Controls, and Root Cause Analysis processes.
• Provide local support by ensuring timely and quality inputs to CBRE Excellence Centers for these processes.

Major Accountabilities/Tasks:

• Oversee the day-to-day quality and compliance aspects with the operations team at one or more account sites.
• Monitor GxP operations at each site to ensure compliance with local and global regulatory standards and client-specific requirements.
• Serve as the primary point of contact for client teams and subcontractors regarding training and compliance matters.
• Drive self-inspection programs and vendor management initiatives within the facility and real estate management context.
• Provide leadership and support to the project team to ensure consistency in approach and standards.
• Ensure all master service agreement and quality agreement deliverables are executed in accordance with contract terms.
• Conduct Gemba walks and GxP performance management activities, fostering a quality culture within CBRE and subcontractor on-site teams.
• Lead, analyze, define, execute, and implement project plans in collaboration with project teams.
• Perform vendor qualification, including surveys and risk assessments of potential vendors.
• Report on project progress and vendor qualifications to the Quality Leadership Team, escalating issues as necessary.
• Define and implement processes, procedures, and related documentation for continuous improvement in project management and vendor qualification.

Requirements:

• Bachelor's degree in Engineering or equivalent related work experience.
• Minimum 5+ years of related work experience, preferably within a quality organization in the Life Science Environment, Pharma, Cosmetics, or Food Industries.
• Minimum ISO 9001 certification required.
• Proven leadership experience in facilities management or real estate is essential.
• Ability to work collaboratively with cross-functional teams and make informed decisions.
• Excellent communication skills, both written and verbal.
• Strong leadership skills to establish and maintain high standards.

If you are a highly motivated individual with a strong background in Quality and Compliance within the facilities management or real estate sector, we invite you to apply for this exciting managerial position. Join our team and make a significant impact on ensuring customer satisfaction and compliance with GxP services across the APAC region. Apply now!

Please note that only qualified candidates will be contacted for further consideration.

Excellent opportunity to join a well-reputed international financial institution that is looking to hire a Senior Regulatory Compliance Manager for its APAC Compliance team. This is an expansion headcount and since the organisation is aggressively growing there will be opportunity for professional growth. This can be a team lead or an individual contributor role depending on the candidates preference and skill sets.

Job Responsibilities:

• Provide business and regulatory compliance advice and guidance to business units and senior management
• Update policies, procedures and controls to meet regulatory requirements of MAS.
• Supervise licensing, regulatory change management, complaints handling, compliance monitoring, conflict of interests management, cross-border marketing, market abuse, outsourcing, training and management reporting
• Advising on business expansion, innovative products, customer transactions and regulatory issues in APAC i.e. Singapore and Hongkong
• Perform compliance risk assessment and ensure effective measures are in place to identify, assess and mitigate risks
• Assist in audits, investigations and responding to queries from regulators and exchanges
• Participate in strategic projects to upgrade digital platforms

The Successful Applicant:

• Minimum 10 years of experience in regulatory compliance in financial services or regulatory environment
• Work experience in audit firms, banks, brokerages or financial services firms
• Professional certification in compliance is advantageous
• 
  

Please reach out to Suhani Malhotra at smalhotra@strivex.sg for a confidential discussion.

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

EA Licence No : 23S2077

Registration No : R1770166

The Income Compliance team is a strategic partner and trusted business advisor to Income. The Compliance team holds the responsibility of ensuring that Income adheres to regulatory requirements within the constantly dynamic and evolving regulatory landscape. The Compliance team works closely with internal stakeholders and Business Units (“BUs”) to navigate and assess regulatory risks. This involves developing effective and feasible solutions as well as actively shaping and promoting a strong Compliance culture in Income.

About the role

This role reports to the Section Head of Regulatory Compliance. The Regulatory Compliance Section is part of the wider Compliance Department at Income which also includes the Market Conduct Compliance Section and AML Compliance Section. The Compliance Department reports to the Head of Compliance. The candidate will have the opportunity to work closely with other BUs and stakeholders, including the Head of Compliance and Senior Management, in relation to all compliance matters.

The candidate will be involved in Regulatory Compliance work specialising in Personal Data Protection matters.

The candidate should be familiar with compliance functions in the financial industry and be capable of executing

the following responsibilities:

• Monitor and assess the Company's personal data protection policies and practices, to ensure compliance with the PDPA. This includes identifying risks associated with the collection, use, disclosure and storage of personal data understand their impact and propose measures to manage these risks.
• Establish and maintain documentation of record processing, privacy checklist, data mapping, legitimate interested assessment and Data Privacy Impact Assessment (DPIA) to identify, assess and address business risks, based on the Company's functions, needs and processes.
• Conduct audits, analyze findings and implement changes to address identified gap.
• Act as a point of contact for data subjects in all matters concerning data privacy and security issues.
• Managing personal data protection related queries and complaints
• Devise, conduct and provide guidance, sharing session on data protection best practices and promote a culture of compliance within the Company.
• Assist to implement and continuously develop, review the company's data protection policies and processes.
• Ensure proper, management of data breach and security incident, including preparation and submission to the PDPC of reports and other documentation concerning security incidents or data breaches within the prescribed period.
• Developing, implementing, and managing compliance programs in accordance with regulatory requirements
• Identifying areas of non-compliance and developing action plans to rectify them
• Provide advice and training on other regulatory requirements, policies and standards of professional conduct.
• Assist in any other regulatory matters

Qualifications

• At least a Bachelor's degree or above in a relevant discipline
• Any relevant professional qualification or certification will be an added advantage.
• At least 6-8 years of work knowledge and experience in compliance.
• Proficient in compliance advisory on regulations, policies and standards, including knowledge in area of data protection compliance area, privacy management.
• Must be proficient in MS Office and its applications.
• Has strong written and verbal communication skills. Ability to articulate and summarize clearly to non-technical audience with a strong EQ.
• Proficient in report writing and presentation skills.
• Ability to multi-task and prioritise whilst maintaining standards and accuracy in deliverables.
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Good understanding of the insurance regulatory environment and key compliance concepts.
• Good negotiating, influencing and relationship building skills.
• Strong analytical skills, meticulous, self-motivated and a good problem-solver
• Has a self-motivated personality and is able to work well in a team.
• Independent and can work with minimal supervision.
• Has strategic and critical thinking.
• Adaptable to changes.

Main Duty:

• Planning and completing monthly sales goals and objectives
• Capable of introducing products and services with thorough knowledge
• Communicate with affiliates to increase sales and offer technical support as needed.
• To choose the best airside equipment possible in order to reduce costs and increase the likelihood that the project tender will be successful;
• Respond promptly to customers regarding changes in project tender requirements;
• To process purchase orders, sales orders, etc. into the Oracle system;
• To accurately enter orders to factories;
• To ensure that delivery schedules meet customer requirements in order to be in line with sales forecasts

For interested applicants, kindly send your resume in Word/PDF format

Kindly include the following in your resume.

• Current Salary
• Expected Salary
• Availability
• Reason for leaving

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

EA (23S1595/R23116355)

Job Summary:

We are seeking a detail-oriented Compliance Manager to lead our compliance initiatives and ensure adherence to regulatory requirements. The ideal candidate will have a strong understanding of industry standards and regulations, excellent analytical skills, and the ability to communicate effectively across all levels of the organization.

Key Responsibilities:

• Develop, implement, and manage compliance programs to ensure adherence to local, state, and federal regulations.
• Conduct regular audits and assessments to identify compliance risks and areas for improvement.
• Monitor regulatory changes and update company policies and procedures accordingly.
• Provide training and support to employees on compliance-related issues and best practices.
• Collaborate with various departments to promote a culture of compliance throughout the organization.
• Prepare and present compliance reports to senior management and regulatory authorities as required.
• Act as a point of contact for regulatory bodies and manage all compliance-related inquiries.
• Investigate compliance breaches and develop action plans to address any issues identified.
• Maintain comprehensive documentation of compliance activities and programs.

Qualifications:

• Bachelor’s degree in Business Administration, Finance, Law, or a related field; advanced degree or certification.

KEY RESPONSIBILITIES

• Manage assurance engagements by defining the audit strategy in consultation with the director / partner and execute it in compliance with the firm’s policies and protocols. When required, you'll personally execute complex audit procedures and lead teams or parts of teams on engagements, depending on the size of the engagement.
• Manage projects and engagements profitably by leading the team to perform efficiently.
• Monitor the assurance team's progress against the plan and alter it when needed.
• Cultivate and manage business development opportunities. Generate new business opportunities by understanding the services provided by our sister concerns and actively assess/present ways to apply knowledge and services.
• Conduct timely performance reviews and provide performance feedback/on-the-job training.mbers attain experiences that cultivate technical competencies.
• Developpeople by encouraging individuals to think for themselves and take responsibility for their contributions to the assurance team.
• Conduct timely performance reviews and provide performance feedback/on-the-job training.
• Maintaincooperative relationships with other assurance teams.
• Develop and maintain long-term productive client relationships and networks.

SKILLS AND ATTRIBUTES

• Work effectively as a team member, sharing responsibility, providing support, maintaining communication and updating senior team members on progress.
• Contribute ideas/opinions to the assurance teams and listen/respond to other assurance team members' views.
• Demonstrate professionalism and competence in the audit client's environment.
• Strong written and verbal communication skills.
• Good project management skills.
• Integrity within a professional environment.

TO QUALIFY

• A Bachelor's degree in Accounting, Finance, or a related field.
• Obtained or in the final stages of obtaining CPA Singapore qualification.
• Working knowledge of Caseware audit software a strong advantage.
• At least 3 years of related work experience in a managerial role.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Conduct comprehensive and impartial investigations into employee-related HR allegations, related to misconduct, policy violations, harassment, discrimination, and various workplace issues.
• Independently act as the HR representative for the disciplinary Inquiry Committee hearings, ensuring a fair hearing where natural justice is addressed, due process delivered as well as detailed and accurate documentation of the process.
• Identify and monitor trends regarding HR-related investigations, employee disciplinary matters, and employee relations matters. Develop, in consultation with HRBPs, plans to mitigate risks to the business.
• Research, plan and contribute to the development of policies and processes for, but not limited to:
• Employee investigation matters
• Employee relations / compliance matters
• Employee discipline and grievance matters
• HR-related crisis management matters
• Provide consultation to, and guide HRBPs (HR Business Partners) and key SOCI (Schools, Offices, Centres and Institutes) stakeholders on addressing and resolving employee disciplinary issues, involuntary employment cessation issues, employee grievance issues, etc.
• Collaborate and work closely with Office of the Provost and Office of Legal and General Affairs to ensure that all HR policies and processes are aligned with local laws and regulations, and recommend appropriate resolutions where needed.
• Develop and deliver training programs to educate employees and managers on the importance of workplace conduct, workplace fairness matters, reporting mechanisms, etc.
• Support union-related matters to uphold good industrial relations. This includes but is not limited to Collective Agreement negotiations and partnering the Union on IR events.
• Manage annual COC (Code of Conduct) and COI (Conflict of Interest) exercises as well as liaise with HR Administration team on the delivery of these exercises.
• Collaborate with Office of Safety and Security to develop and maintain a HR crisis management plan that addresses a range of potential crises that may affect employees.
• Develop communication strategies and draft communications package for internal and external stakeholders during crises.

• Degree, preferably in the area of Human Resources, Industrial Relations, Law, Psychology, Business Administration, or a related field, with at least 10 years of HR-related work experience, of which 5 years should be in a similar role focusing on employee investigations, labour relations and employee relations.
• Familiar with general HR policies & practices, local Employment Act, Industrial Relations Act, Workplace Fairness Legislation, Retirement & Re-employment Act, etc.
• Good track record of engaging and managing industry labour union representatives / officials.
• Demonstrate high level of empathy and advanced listening skills when communicating, influencing, problem-solving people as well as union-related matters.
• Ground decisions in facts, leverage on data to generate new insights and opportunities, clearly defines and measures business outcomes to identify course corrections and measure success.
• Committed to, and possess relevant skills in collaboration, problem solving, negotiation, dispute resolution, and solution finding.
• Possess high level of discretion and ability to handle confidential and classified information.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Summary

We are looking for an experienced Compliance manager to join the Compliance team. This is a newly created role and assists the Head of Compliance in managing the day-to-day responsibilities of the Compliance department.

Key Job responsibilities

1. Manage and implement compliance policies and procedures, ensuring that it is sufficient to comply with regulatory requirements and internal policies.

2. Conduct audit and reviews of business departments, identifying areas of non- compliance and implementation of rectification.

3. Prepare and submit regulatory reports and filings to the regulators.

4. Keep abreast of updates, changes and trends in regulations, assess its impact on the company’s operations and ensure company is compliant with the regulations.

5. Provide and arrange for compliance related training to employees.

6. Provide advisory on compliance and regulatory matters involving new initiatives and product launches, ensuring regulatory requirements are met.

7. Monitor alerts arising from trade surveillance system, review alerts for unusual trading activities and escalate incident to senior management.

8. Manage inspections and queries from the regulators and exchanges.

Requirements

1. 5 to 8 years of compliance or legal work experience in a Financial Institution.

2. Good knowledge of Singapore MAS regulations and the rulebooks of the exchanges.

3. Excellent communication and interpersonal skills and able to collaborate with colleagues across departments.

4. Good attention to details and the ability to work independently.

5. Proficient in Microsoft Office software (Word, Excel and PowerPoint).

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for SMU Academy (SMUA).
• Analysis of training data and generating of reports for the purposes of audits
  • Collect and compile training data from various sources, including training sessions, participant evaluations, and SSG (SkillsFuture Singapore) survey feedback.
  • Analyse training data to identify trends, patterns, and areas for improvement in training delivery and effectiveness.
  • Generate comprehensive reports summarizing key findings and insights from the analysis of training data, ensuring accuracy and relevance for audit purposes.
  • Collaborate with internal stakeholders, including programme managers, program coordinators, and other supporting teams, to gather additional data and context as needed.
  • Conduct periodic audits of training programs and processes to ensure compliance with regulatory requirements, organisational standards, and industry best practices.
  • Provide recommendations for corrective actions or process improvements based on audit findings, working closely with relevant teams to implement changes and monitor outcomes.
  • Maintain documentation and records related to training data analysis and audit activities, ensuring accessibility and traceability for future reference.
• Preparation for SSG's new Training Partner Quality Assessment (TPQA)
  • Creation of processes to ensure the successful execution and conformance of SSG's TPQA.
  • Ensure required documentation and points of contact are defined and maintained.
• Course Application Related Processes on government digital platforms (TPGateway)
  • Collation and screening of new course application data from our training teams as they create new programmes CET Learners.
  • Creation of course application drafts and facilitation of governance/approval/audit processes.
  • Payment and Submission of applications and monitoring of application status.
  • Facilitate edits made to course applications.
  • Facilitate the retirement of programmes that are obsolete.
  • Facilitate communication with SkillsFuture Singapore (SSG) to ensure that application processes are efficient, that queries are answered promptly to facilitate quick turn-around.
  • Maintaining the SMU Academy master list of programmes for internal processes; which would impact finance, reporting and audit processes.
• Trainer Screening and onboarding
  • Vetting/Screening of trainer onboarding documents.
  • Management of trainer supporting documents for the purpose of knowledge management (Curriculum Vitae, Professional Certificates).
  • Issuance of appointment letters (Official appointment letters with fixed durations, with option to renew in the future).
  • Creation/updating of training and enablement materials to be used to onboard our new/existing trainers to improve CET trainer teaching quality.
  • Conduct training visits to gather insights and feedback on training delivery, identifying areas for improvement and implementing corrective actions as needed.
• Preparation for SSG's new Training Partner Quality Assessment (TPQA)
  • Creation of processes to ensure the successful execution and conformance of SSG's TPQA.
  • Ensure required documentation and points of contact are defined and maintained.
• Supervising a team of student assistants
  • Supervise a team of 4 to 7 student assistants in handling course applications and grant management processes.
  • Ensure adherence to Singapore Management University's governance processes regarding the safety and security of personal data, including managing accesses to TPGateway and conducting checks on data security.
  • Schedule student assistant staffing to ensure adequate coverage for course application and grant management tasks.
  • Maintain updated work logs and ensure timely submission of reports.
  • Provide guidance and support to student assistants in completing their tasks effectively.
  • Foster a positive and collaborative work environment among the student assistant team.
  • Conduct regular performance evaluations and provide constructive feedback for improvement.
  • Collaborate with university staff and faculty as necessary to streamline processes and address any issues that arise.
• Other duties
  • Any other duties as required by the SMU Academy.

• Degree with at least 2 years of relevant work experience.
• Familiarity or previous experience with Education quality assurance (PQAF, QAFU, TPQA, etc.) would be advantageous.
• Keen attention to detail and proactive problem-solving.
• Strong collaboration and communication skills for effective teamwork and stakeholder engagement.

https://academy.smu.edu.sg/overview

#LI-LK1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

HEAD OF COMPLIANCE

Liquid Group is a Major Payment Institution licensed in Singapore, specialising in cross border payment services for consumers and corporates based across Asia.

It operates XNAP Network, an open API based QR payment acceptance network that enables the cross-border acceptance of bank and non-bank QR payment apps across multiple markets in the region; LiquidNow, a platform that provides corporate payment services and business accounts to local businesses, non-Singapore resident corporates and B2B marketplaces for international fund movements and business payments requirements; and LiquidPay, the go-to e-wallet for global money remittance services and QR payments with the markets best offered exchange rates.

The role will work closely with business, tech, operations, legal, and risk teams to conduct compliance assessments and provide compliance and risk mitigation requirements for new product development, geographical expansion, and changes to existing products. Ensuring compliance with rules, regulations, and standard processes that govern how we conduct business. This applies to how transactions (customer onboarding, trades, and settlements) are handled, how client accounts are maintained and monitored, as well as how the organization operates as a business.

Website:

www.liquidgroup.sg

Governance

• Updating the AML policy and procedures on a periodic basis establishing standards and implementing procedures to ensure that compliance programs throughout the organization are effective and efficient.
• Developing the compliance framework for the business, including the application of compliance policies into operating procedures and guidelines; communicating these policies to all relevant business units.
• Dealing with MAS and any other regulators in relation to license applications.
• Monitor and assess compliance with laws, regulations, and policies (including the Payment Services Act, possibly Securities & Future Act, Personal Data Protection Act, etc and the similar types of regulation in the S.E.A region)

Risk management

• Pro-actively identifying and communicating deficiencies or gaps with regulatory compliance; providing guidance in the development of alternative solutions or implementation of corrective action.
• Developing and conducting compliance risk assessment programs e.g. Anti-Money Laundering (“AML”) risk assessment and Privacy Risk assessment.
• Managing the risk register with respect to compliance matters.
• Ensuring AML programs are in line with current industry best practices and both efficient and effective in terms of internal controls.
• Developing risk rules and definitions for customer screening and transaction monitoring for KYC, AML & CTF.
• Developing/enhancing policies around the incident and breach management.

Operations

• Managing the daily operation and monitoring of AML/compliance programs.
• Developing and maintaining the compliance obligations documentation.
• Assisting in updating AML policies and procedures according to jurisdictions where the organization currently operates or intends to apply for a license
• Conduct enhanced due diligence for business partners and clients in line with the AML policies and AML laws and regulations.
• Assessing Fraud Risk and working closely with the operations team in mitigation of fraud and reviewing cases flagged as suspicious transactions by the organization’s fraud detection tool.
• Assisting business owners to understand their compliance obligations. Implementing compliance programs for business owners. Discuss ongoing compliance issues and resolve them appropriately.
• Advising on compliance implications for specific transactions, new products, and businesses.
• Liaising with compliance teams in other jurisdictions to assist them with CDD and EDD procedures on request to manage the volume.
• Ensuring system updates when various watch lists are updated; testing systems to ensure updates are successful.
• Providing necessary advice to the customer support team in handling compliance-related issues with customers.
• Where necessary, work with the Operations, Legal and Business teams to remediate incidents of non-compliance.
• Acting as the liaison officer for all internal audits (in relation to compliance), external compliance, and regulatory examinations.

Reporting

• Transaction reporting: filing annual compliance reports, suspicious transaction reports, and others as needed to regulators (e.g. MSO, HKMA).
• Regular reporting on key compliance metrics to senior management.

Requirements

• Minimum 10 years of compliance experience in payments, fintech, banking, or other financial areas.
• Experience in managing compliance programs for regulated e-payments, e-commerce, or related activities.
• Basic knowledge of AML/KYC compliance, financial regulatory compliance, compliance testing, fraud detection and mitigation, auditing, and regulatory issues.
• Excellent verbal and written communication skills.
• Effective project management, organizational, analytical, and problem resolution skills.
• Results-oriented and have the ability to work independently and meet deadlines.
• Excellent relationship management skills, including the ability to interact with individuals at various levels internal and external to the company.
• Demonstrated ability to function in a fast-paced, ambiguous environment while managing multiple and diverse responsibilities.
• Proven ability to develop and implement new business plans or change direction in a dynamic environment.
• Excellent judgment and decision-making skills; ability to analyze and respond to issues.

An exciting new opportunity has arisen within our Quality Assurance department for a Technical Manager, in the Quality Standards & Data team. This role reports to one of our Technical Controllers

This role has four key aspects: provide technical support and manage the provision of technical data solutions to our foodservice and national account customers; manage the documented quality system, delivering an internal auditing programme; establish, manage and report on compliance monitoring activities, ensuring all product surveillance testing and supplier assessment programmes are maintained and are operating effectively; be aware of all food safety and regulatory aspects and be able to provide detailed support and project management across ad-hoc technical projects.

We are looking for an experienced Technical Manager who has in previous roles supported Technical teams with all aspects of food quality & safety management and legislation advice.

You will be responsible:

Coordinating technical product standards and policy updates, encompassing updated legislation requirements

Managing the documented quality system, ensuring appropriate updates are captured and trained out across the team

Maintenance of our technical and specification due-diligence portal (ORBC), ensuring glossaries and document libraries are kept updated and data entry is compliant with our requirements.

Monitoring both internal and supplier compliance against technical policies and standards

Ensuring effective CAPA programmes are in place and are closed out within agreed timeframes

Working closely with foodservice and national account customers to agree and implement workable technical data provision solutions

Supporting the wider technical and product teams in ensuring compliance with all appropriate policies and be part of the work team when any challenges may arise in these areas

Demonstratable experience of a similar role in food quality & safety with a focus on legislation

Strong knowledge of microbiological & chemical analysis and associated testing criteria across a wide range of ambient/chilled and frozen food categories.

An expert in food labelling requirements and have practical experience working with customer data/specification portals, which manage such product data exchange.

This role involves managing large pools of data, advanced Excel data management skills are essential.

You will have excellent communication and analytical skills, an eye for detail, a desire to ensure exacting product and operational standards are maintained, and a proven track record of forging strong and productive relationships at all levels.

You should have a keen interest in current and emerging food legislation and policy initiatives.

You will be able to demonstrate the ability to work without close supervision, prioritisation of your work and be comfortable communicating at all business levels to internal and external stakeholders.

You will need to possess a UK driving licence and your own car for this role and be comfortable travelling to group offices in the UK as well as suppliers and customers across the UK. This is a hybrid role, with 3 days on site and 2 days home-working after successful completion of training and probationary periods