Guest Relation Officer

5 days Mon to Fri 8am to 6pm
$2800 - $3000

Marina Bay Financial Centre

Job scopes:

• To meet and greet visitors, lead them to appropriate room and do welcome script (covering use of meeting room system, restrooms, fire exits, etc)
• To attend enquires from staff/ courier services and receiving mails (recording & send email reminders)
• To offer the management staff / external guests the choice of beverages available and assist to serve / arrange staff to serve accordingly.
• To check on meeting room set up standards, floral arrangements, and report facility faults
• To provide accurate directions on meeting venues and office locations of various units (must know all facilities, locations, and operating hours)
• To have a list of amenities and facilities in the neighbouring area of CBD including operating hours, telephone numbers, etc
• To assist in the booking of executive meeting rooms
• To provide taxi booking services
• To have emergency guest amenities such as sewing kit, first aid kit, stationery, umbrellas
• To receive feedback from guests or staff on facilities and services
• To assist in overseeing events or VIP meetings at executive conference suite
• To coordinate and manage vendors / caterers onsite providing services to the VIP / executive events
• To assist managing rooms and submit reports on weekly release
• To assist in handling common & executive meeting room enquiries by phone / email / Teams
• To manage common meeting room bookings:

a. To call meeting room user 15 minutes prior to booked period to reconfirm
b. To call meeting room user for rooms left unused 15 minutes after booked period and update the system if no-show, followed by email to remind user on guidelines
c. To send reminders email to users
d. To oversee reconfiguration of meeting room set up
e. To prepare weekly schedules for stewardesses / technicians

Requirements:

• Minimally GCE ‘O’ Level
• Computer skills: Microsoft Outlook, Microsoft Excel, Microsoft Words
• With working experience as customer service executive is a plus

Interested personnel kindly contact WhatsApp: https://wa.me/6592994753 (Marcus)

OR

Email to : supreme.marcustan@gmail.com

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

AYANA Hospitality, a leading player in the hospitality industry, is seeking a highly motivated and experienced Mandarin Guest Relation to join their team. The successful candidate will be an expat with extensive knowledge of Chinese culture and fluent in Mandarin, able to effectively communicate with guests and ensure their stay with AYANA Hospitality is excellently managed. The role comes with a generous package, benefits and living arrangements in Bali.

Responsibilities

• Welcome and communicate with guests in a professional and friendly manner
• Actively provide them with information concerning resort facilities and activities
• Handle guest complaints in a tactful and professional manner
• Collaborate with the front office, food and beverage and housekeeping departments to ensure efficient and effective communication of guest requirements
• Ensure smooth check-in and check-out process for guests
• Promote resort services and facilities, such as spa, restaurant, and retail outlets
• Maintain and update guest profiles, preferences, and requests.

• Must have at least five years of experience as a Guest Relations Officer in a hospitality or resort environment
• Must have a Bachelor's Degree or equivalent in Hospitality, Tourism or related fields
• Fluent in written and spoken Mandarin and English
• Proactive, flexible, and able to work independently and as part of a team in a fast-paced environment
• A strong communicator, with excellent interpersonal and customer service skills
• Proficient in Microsoft Office Suite, with experience in hotel management systems to be an added advantage
• Must be willing to relocate and live in Bali and hold a valid passport with no travel restrictions to Bali.

The Guest Relations Officer / Executive is an important role at Cube to ensure a positive and rewarding experience for our guests. You will be responsible for developing relationships with guests, managing reservations, assisting guests’ questions, and handling any issues that may arise during their stay.

We are looking for motivated and passionate individuals with a positive and thoughtful attitude.

This position is on a rotating shift basis, including overnight shifts. On-Job Training will be provided.

Major responsibilities:

• Welcome guests upon arrival and check-in according to our standards and procedures.
• To provide courteous and efficient service.
• Understand each guest request and address them promptly.
• Check out guests courteously and accurately.
• Take ownership of problems, handle guest complaints promptly according to our standards and procedures. Report to the Hotel Manager for further follow-up when necessary.
• Be familiar with hotel facilities and functions.
• Keep informed about Singapore’s major city attractions and events, so to provide guests with accurate information as requested.
• Always maintain good guest relations with in-house guests.

Requirements:

• Open to entry-level candidates.
• Advantageous to have 1 year of relevant experience in the hospitality industry.
• Good organisational skills, ability to prioritize workload and handle pressure.
• Pleasant disposition with strong interpersonal and communication skills.
• Knowledge of Cloudbeds System would be added advantage.
• Able to work on rotating shifts including weekends and public holidays.

AYANA Hospitality is seeking a dedicated and enthusiastic Guest Relation Officer for our AYANA MidPlaza Jakarta property. This role is essential for ensuring our guests have an exceptional experience from check-in to check-out. As a Guest Relation Officer, you will be the face of our hotel, providing personalized service and addressing guest needs promptly and effectively.

Responsibilities

• Warmly welcome guests upon arrival and assist with the check-in process
• Address guest inquiries, requests, and concerns with a positive and proactive attitude
• Collaborate with different departments to meet guest needs and preferences
• Provide guests with knowledgeable information about hotel amenities, local attractions, and events
• Handle guest complaints and feedback professionally and efficiently
• Ensure an exceptional guest experience by anticipating needs and exceeding expectations
• Participate in creating memorable experiences for guests by coordinating special requests and events

• Previous experience in guest relations or a similar role in the hospitality industry
• Excellent communication skills in English; proficiency in additional languages is a plus
• Strong customer service mindset with a passion for hospitality
• Ability to handle challenging situations calmly and diplomatically
• Proficient in hotel management software and Microsoft Office applications
• A degree in hospitality management or a related field is preferred
• Flexibility to work shifts, including weekends and holidays

• Positive Working
• Great Environment
• Supportive Team Work

Guest Relation Officer

5 days Mon to Fri 8am to 6pm
$2800 - $3000

Marina Bay Financial Centre

Job scopes:

• To meet and greet visitors, lead them to appropriate room and do welcome script (covering use of meeting room system, restrooms, fire exits, etc)
• To attend enquires from staff/ courier services and receiving mails (recording & send email reminders)
• To offer the management staff / external guests the choice of beverages available and assist to serve / arrange staff to serve accordingly.
• To check on meeting room set up standards, floral arrangements, and report facility faults
• To provide accurate directions on meeting venues and office locations of various units (must know all facilities, locations, and operating hours)
• To have a list of amenities and facilities in the neighbouring area of CBD including operating hours, telephone numbers, etc
• To assist in the booking of executive meeting rooms
• To provide taxi booking services
• To have emergency guest amenities such as sewing kit, first aid kit, stationery, umbrellas
• To receive feedback from guests or staff on facilities and services
• To assist in overseeing events or VIP meetings at executive conference suite
• To coordinate and manage vendors / caterers onsite providing services to the VIP / executive events
• To assist managing rooms and submit reports on weekly release
• To assist in handling common & executive meeting room enquiries by phone / email / Teams
• To manage common meeting room bookings:

a. To call meeting room user 15 minutes prior to booked period to reconfirm
b. To call meeting room user for rooms left unused 15 minutes after booked period and update the system if no-show, followed by email to remind user on guidelines
c. To send reminders email to users
d. To oversee reconfiguration of meeting room set up
e. To prepare weekly schedules for stewardesses / technicians

Requirements:

• Minimally GCE ‘O’ Level
• Computer skills: Microsoft Outlook, Microsoft Excel, Microsoft Words
• With working experience as customer service executive is a plus

Interested personnel kindly contact WhatsApp: https://wa.me/6592994753 (Marcus)

OR

Email to : supreme.marcustan@gmail.com

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

• Prepare a proper list after gathering the arrival and check-in information of all the guests.
• Attend to inquiries requested by the guests regarding facilities provided and everything else.
• Check if adequate welcome amenities are available for everyone whose arrival is on the list.
• Attend to VIPs(Very Important Persons) with more attention and hostility.
• Maintain a polite and humble personality while attending to the guests.
• Provide a detailed description of all the information that can be potentially asked for along with the documents needed. Ex- Food menu, facilities available in rooms, areas ideal for tourism, etc.
• Take care of each and everything the guest might need and ask for, to avoid a last-minute rush.
• Check the amenities for their quality and proper provision to leave no ground for complaints from the guests.
• Ensure maintenance of proper information in the database.
• Work in close coordination with the manager and get in touch with him whenever needed.

• Should be well-versed with skills pertaining to the operation of computers PMS.
• Must possess work experience in the same field for at least 1 years.
• Should be holding a degree in hospitality management and/or related areas.

About Us

Established in 2019, Infinix Hospitality Management Pte Ltd is a budding cleaning and interior design company that provides a suite of interior design consultancy, ranging from interior styling, carpentry work, interior consultancy & cleaning services like commercial contractual cleaning, upholstery, facility maintenance and residential cleaning services.

We are focused on delivering bespoke services that are customer-centric and time-critical, we operate synonymously with our clients' core values.

1. Role Description

Attachment / Traineeship Description:

Essence of the role

We are currently looking for a Social Media Strategist with experience in a wide variety of digital marketing technology tools (e.g. social media mgmt. content mgmt system, analytics (google/analytics) with good understanding of tools available in the market

As our social media strategist, you will manage lookt to work with our marketing team to manage our Social Media presence from planning through delivery.

2. Specific Responsibilities:

• Manage our online social media presence for our interior design and cleaning business

• Work with the directors and marketing manager as the subject matter expert for digital marketing

• Proactively take on responsibility and work on how to improve digital capacity and capability through digital marketing tools

• Lead project in staring our digital marketing campaign, social media campaigns and SEO strategy

• Expand the brand presence of the company increasing brand awareness and strengthen brand loyalty

• Define marketing strategy and develop highly engaging, strategically focused campaigns and content to drive traffic to and revenue on our website.

• Drive strategic development of our site's journey planning, audience segmentation, marketing technology stack, media planning and buying strategies, and reporting and analytics

• Develop marketing success criteria, with tracking & readout against goals done on a weekly basis. Evaluate funnel conversion, repeat and penetration rates, and engagement metrics and provide recommendations for continuous improvement of metrics

• Ensure project delivery is in line with requirements, guideline and vision of the team.

3. Competencies
To be successful in this role you are someone who takes pride in being organized and reliable, who is self-managed and able to prioritize tasks and respecting strict deadlines with thoroughness. Furthermore, you are able to maintain and act on both long-term projects and short-term tasks.

• Experience in digital market strategy, campaigns & driving result

• Graphic design skills, Knowledge in Adobe Photoshop, Illustrator, InDesign (or any other graphics manipulation software)

• Ideally experience of starting a new social media page from scratch and with results to show.

• Have some form of experience with Interior Design & Residential Cleaning

• Able to review and identify gaps in marketing strategy for improvement

• Prior experience in consulting for digital marketing will be desirable

• Knowledge of digital marketing tools

• Experience in Google Analytics

• Able to work in fast paced environment.

• Good communication and written skills

• The ability to work independently and in a team

4. Duration of Traineeship/Attachment Offered Duration of Attachment / Traineeship:

6 months subject to conversion to full timer after Traineeship

5. Approved Training Allowance

•Fresh Graduates --$1500 to $2500

•Non Mature Mid Career Individuals ----$1500 to $2600

•Mature Mid Career Individuals --$--$1500 to $3400

6.Education Qualifications Required for the

Traineeship Role under SGUnited Traineeship

This position is open for both recent graduates and

mid-career individuals (mature and non-mature).

Graduates interested in this position should possess

a Poly Diploma Qualification. Mid-career individuals

from any qualification level can apply.

Job Scope:

• Plan and execute media strategies across social media activities/platforms (Facebook, IG)
• Use of marketing tools to ensure content is appealing to specific target audiences
• Build and manage company’s profile and online presence
• Create and spread brand awareness appropriately
• Launch and boost cost effective social media campaigns
• Provide on-site support for ad hoc events
• Any other ad-hocs as assigned

Job Requirement:

• A level, local diploma or BSc in digital marketing / communications field or similar
• Able to think out of the box and creative
• Basic knowledge of social media
• Strong presentation skills
• Candidates with internship experience may have a competitive advantage.
• Work from home arrangements
• Need to be familiar with AI & Photoshop

Please apply for this position by submitting your text CV and portfolio

The Guest Relations Officer / Executive is an important role at Cube to ensure a positive and rewarding experience for our guests. You will be responsible for developing relationships with guests, managing reservations, assisting guests’ questions, and handling any issues that may arise during their stay.

We are looking for motivated and passionate individuals with a positive and thoughtful attitude.

This position is on a rotating shift basis, including overnight shifts. On-Job Training will be provided.

Major responsibilities:

• Welcome guests upon arrival and check-in according to our standards and procedures.
• To provide courteous and efficient service.
• Understand each guest request and address them promptly.
• Check out guests courteously and accurately.
• Take ownership of problems, handle guest complaints promptly according to our standards and procedures. Report to the Hotel Manager for further follow-up when necessary.
• Be familiar with hotel facilities and functions.
• Keep informed about Singapore’s major city attractions and events, so to provide guests with accurate information as requested.
• Always maintain good guest relations with in-house guests.

Requirements:

• Open to entry-level candidates.
• Advantageous to have 1 year of relevant experience in the hospitality industry.
• Good organisational skills, ability to prioritize workload and handle pressure.
• Pleasant disposition with strong interpersonal and communication skills.
• Knowledge of Cloudbeds System would be added advantage.
• Able to work on rotating shifts including weekends and public holidays.

Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and maintain a good relationship to guests within the Hotel, Apartment and Tenant. Supports the tracking and resolution of service issues.

• Hands-on experience with Hotel Management software (PMS)
• Bachelor's degree in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable
• 1 or 2 years experience in similar position
• Strong affinity for and commitment to the hotel industry
• Strong market sense and results orientation
• Understanding of all hotel management best practices and relevant laws
• Willing to be placed in Karawang

AYANA Hospitality is seeking a talented and creative Social Media Content Creator to join our team. As a Social Media Content Creator, you will be responsible for developing and executing engaging and visually appealing content for our various social media platforms. You will work closely with the marketing team to create content that aligns with our brand image and resonates with our target audience.

Responsibilities

• Create compelling and innovative content for our social media platforms including Instagram, Facebook, Twitter, and TikTok.
• Produce high-quality photos, videos, and graphics that meet our brand standards and guidelines.
• Collaborate with the marketing team to brainstorm and develop creative ideas for social media campaigns.
• Stay updated on social media trends and best practices to ensure our content is relevant and engaging.
• Engage and interact with our social media community by responding to comments and messages in a timely and professional manner.
• Track and analyze the performance of our social media content using analytics tools and make data-driven recommendations for improvement.

• Bachelor's degree in marketing, communications, or a related field.
• Proven experience in creating content for social media platforms.
• Proficiency in using photography and videography equipment and editing software.
• Strong creative thinking and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of social media trends and best practices.

AYANA Hospitality is a luxury hospitality company seeking a Guest Relation Officer for our AYANA Komodo resort. As a Guest Relation Officer, you will be responsible for providing exceptional customer service to our guests, ensuring they have a memorable stay at our resort.

Responsibilities

• Welcome and greet guests upon arrival with a friendly and professional demeanor
• Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process
• Handle guest enquiries, requests, and complaints, providing timely and appropriate resolutions
• Coordinate with other departments to fulfill guest needs and preferences
• Provide information to guests about the resort facilities, services, and local attractions
• Promote and upsell resort amenities, packages, and promotions

• Previous experience in a similar role in the hospitality industry
• Excellent communication and problem-solving skills
• Customer service oriented with a positive attitude
• Ability to handle multiple tasks and prioritize effectively
• Knowledge of hotel management software and Microsoft Office suite
• Fluency in English and additional languages is a plus
• Flexibility to work in shifts, including weekends and holidays

• Orchestrate, assist and implement all special needs, requests and preference information as outlined under job overview for deliver to guest
• Daily house court and expected arrivals/departures (particularly VIP’s)
• Schedule daily group activities, name and location of meeting/banquet rooms.
• Provide welcome drink & chilled towel for arrival guest also guest in need.
• Monitor out look and follow up request.
• Courtesy call one day prior guest check out to anticipate and arrange guest needs.
• Maintain complete knowledge of property features and services, hours of operations, hotel restaurants concepts menu, price range, dress code and ambiance, room types, numbers, names, layout, appointments, amenities and locations, hotel top repeat guest, room rates, special packages and promotions.
• Maintain complete knowledge and comply with all hotel and departmental policies & procedures.
• Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.
• Maintain updated resource materials on all vendors and information to accommodate guest requests.
• Legibly complete requisition for additional supplies / materials and submit to manager.
• Set up work station with necessary supplies; maintain cleanliness throughout shift
• Energize the Guest Relations process in daily contact with other departments
• Contribute to the warm welcome and fond farewell process
• Pre contact arriving group (travel agent related) one day prior arrival and continue the next day to ensuring check in process and warm welcome exceed guest expectation
• Participate and contributing to the resort sustainability program through education, interaction and suggestion

• Has experience in a similar Position at 5-start Resort
• Has Good communication and Interpersonal Skill
• Has related license, certificates and (or) diploma to support candidate's qualification

The Guest Relations Executive / Officer is an important role at Cube to ensure a positive and rewarding experience for our guests. You will be responsible for developing relationships with guests, managing reservations, assisting guests’ questions, and handling any issues that may arise during their stay.

We are looking for motivated and passionate individuals with a positive and thoughtful attitude.

This position is on a rotating shift basis, including overnight shifts. On-Job Training will be provided.

Major responsibilities:

• Welcome guests upon arrival and check-in according to our standards and procedures.
• To provide courteous and efficient service.
• Understand each guest request and address them promptly.
• Check out guests courteously and accurately.
• Take ownership of problems, handle guest complaints promptly according to our standards and procedures. Report to the Hotel Manager for further follow-up when necessary.
• Be familiar with hotel facilities and functions.
• Keep informed about Singapore’s major city attractions and events, so to provide guests with accurate information as requested.
• Always maintain good guest relations with in-house guests.

Requirements:

• Open to entry-level candidates.
• Advantageous to have 1 year of relevant experience in the hospitality industry.
• Good organisational skills, ability to prioritize workload and handle pressure.
• Pleasant disposition with strong interpersonal and communication skills.
• Knowledge of Cloudbeds System would be added advantage.
• Able to work on rotating shifts including weekends and public holidays.