Job Description
Team
Join the new and fast-growing Customer and Industries team at ServiceNow and help shape the future of Manufacturing processes such as order exceptions and after sales support! Together we will transform experiences to unlock the efficiency and potential of the Manufacturing Industry. Here is what is important to us: (1) building relationships based on trust (2) owning and executing your personal and team objectives with grit and passion (3) adopting a growth mindset in relentless desire to help better our customers, our team and yourself.
Role
Our Industry products are growing rapidly, and we are quickly expanding into new, adjacent markets. Thus, this is an opportunity to get in in the early stages of our Manufacturing Industry vertical, driving the execution of our Manufacturing Industry products, integrations and other foundational capabilities. Think of it like being the product-lead for a well-funded “startup,” only at a best of breed, admired, enterprise software company.
The Senior Principal Inbound Product Manager, Manufacturing Industry resides within the product organization. This role is extraordinarily collaborative, working not only with the inbound product team, but cross-functionally with outbound product managers, design, research, engineering, quality engineering, documentation, product success, operations, and more.
What you get to do in this role:
If you are passionate about leading the product’s direction, getting to know the customers, being intimate with the problems users have, executing planning and releases, and building products customers love, this role is for you! In it, you will:
Drive product strategy:
- Evaluate customer pain points, research insights, usage and adoption data, and competitive and market intel to develop a point of view on product priorities.
- Write business cases for investments and deliver these insights in executive facing meetings.
- Build and manage a backlog of customer and/or market validated ideas and requirements which translate to a clear minimum viable product with differentiators.
- Explore and pitch inorganic methods of providing solutions which solve problems for customers.
Execute planning and releases:
- Work with user experience and engineering teams to bring ideas to life.
- Communicate complex problems in easily understood requirements.
- Validate product designs and prototypes with customers.
- Collaborate with other ServiceNow product teams to resolve and execute cross-team dependencies.
- Collaborate with engineering on release management: understand status, risks, dependencies and help address risks and resolve issues.
- Ensure successful delivery of product releases.
Product enablement and success:
- Collaborate with outbound product management, sales, marketing, product success, education services and other teams to cement customer success.
- Develop enablement collateral which helps to create the “whole product."
Engage with and champion the customer:
- Understand how customers are using the product as well as trends such as reasons for lack of adoption or low usage and barriers to success.
- Be voice of customer, providing their perspective on value throughout product development lifecycle.
- Run design partnerships with top 5-10 strategic customers
Job Description
Team
Join the new and fast-growing Customer and Industries team at ServiceNow and help shape the future of Manufacturing processes such as order exceptions and after sales support! Together we will transform experiences to unlock the efficiency and potential of the Manufacturing Industry. Here is what is important to us: (1) building relationships based on trust (2) owning and executing your personal and team objectives with grit and passion (3) adopting a growth mindset in relentless desire to help better our customers, our team and yourself.
Role
Our Industry products are growing rapidly, and we are quickly expanding into new, adjacent markets. Thus, this is an opportunity to get in in the early stages of our Manufacturing Industry vertical, driving the execution of our Manufacturing Industry products, integrations and other foundational capabilities. Think of it like being the product-lead for a well-funded “startup,” only at a best of breed, admired, enterprise software company.
The Senior Principal Inbound Product Manager, Manufacturing Industry resides within the product organization. This role is extraordinarily collaborative, working not only with the inbound product team, but cross-functionally with outbound product managers, design, research, engineering, quality engineering, documentation, product success, operations, and more.
What you get to do in this role:
If you are passionate about leading the product’s direction, getting to know the customers, being intimate with the problems users have, executing planning and releases, and building products customers love, this role is for you! In it, you will:
Drive product strategy:
- Evaluate customer pain points, research insights, usage and adoption data, and competitive and market intel to develop a point of view on product priorities.
- Write business cases for investments and deliver these insights in executive facing meetings.
- Build and manage a backlog of customer and/or market validated ideas and requirements which translate to a clear minimum viable product with differentiators.
- Explore and pitch inorganic methods of providing solutions which solve problems for customers.
Execute planning and releases:
- Work with user experience and engineering teams to bring ideas to life.
- Communicate complex problems in easily understood requirements.
- Validate product designs and prototypes with customers.
- Collaborate with other ServiceNow product teams to resolve and execute cross-team dependencies.
- Collaborate with engineering on release management: understand status, risks, dependencies and help address risks and resolve issues.
- Ensure successful delivery of product releases.
Product enablement and success:
- Collaborate with outbound product management, sales, marketing, product success, education services and other teams to cement customer success.
- Develop enablement collateral which helps to create the “whole product."
Engage with and champion the customer:
- Understand how customers are using the product as well as trends such as reasons for lack of adoption or low usage and barriers to success.
- Be voice of customer, providing their perspective on value throughout product development lifecycle.
- Run design partnerships with top 5-10 strategic customers