Total 199 Business Management / Project / Planning job vacancies

Your new company:
As a proud member of the NDA group, they're part of Europe's largest and most ambitious clean-up project, spanning several decades. Specialising in the treatment and disposal of nuclear waste, with a commitment to protecting people and the environment both now and for future generations.

Your new role:
As a Senior Project Controls Engineer, you will join an established and growing team to provide a project controls service, to provide a comprehensive cost management service to one of Nuclear Waste Services' significant Project or Programme of works.
As part of the team, you will be responsible for independently and robustly managing, measuring and reporting performance of a significant, dynamic and rapidly changing project or programme of work with a level of professional input in the execution of the role.

What you'll need to succeed:

• Excellent Primavera P6 skills
• Experience with Earned Value Management (EVM) processes
• Understanding of Risk Management
• Possession of appropriate professional qualification, together with demonstrable relevant experience within a cost engineering / project controls role
• Strong mathematical skills
• Strong knowledge of procedures and methods relevant to their field together with full understanding of underlying principles.
• Excellent planning and organisational skills
• Excellent IT skills, including Microsoft Excel and experience of using Project Controls cost, and reporting software.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
You will be joining a Tier 1 contractor working on water projects in the Worcestershire area. This high-profile organisation has a strong pipeline of work in the water sector and offers great opportunities to advance your career. They are now looking to onboard a Project Engineer to join their highly successful team.

Your new role
As Project Engineer, you will be based primarily in the Worcestershire area and be responsible for, but not limited to:

• Ensuring project costs do not exceed tender/varied allowance
• Liaising with subcontractors, site management and suppliers
• Maintaining good client relationships at all levels
• Monitoring subcontract performance
• Ensuring all applications for payment are made on/before the due date
• Assisting in the production of contract programmes, monitoring programmes as well as producing progress reports.

What you'll need to succeed
In order to be successful, you will have:

• Basic engineering background (electrical and/or mechanical)
• Working knowledge of NEC contracts
• Knowledge of water treatment processes
• CDM and health & safety knowledge.

What you'll get in return
In return, you will receive:

• Competitive salary and negotiable (depending on experience)
• Company car or allowance
• 26 days' annual leave plus bank holidays
• 6.5% matched pension contribution
• Hybrid working
• Exposure to high-profile projects and more.

What you need to do now
If you're interested in this role and meet the above criteria, apply now to forward an up-to-date copy of your CV.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Please note - work sponsorship is not offered by this contractor.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

We are looking for a FMProject Manager who will be responsible for all aspects of project delivery and its lifecycle.

This is a great opportunity to gain valuable and unique experience, handling potentially large time sensitive projects within Sodexo’s Justice segment. You will thrive on a challenge as you ensure projects are executed to the highest standard!

Please, NOTE - The ideal candidate will be covering HMP Addiewell - Scotland - Edinburgh area & Northumberland area and will be expected to be in each prison weekly. Occasional travel to other 4 prisons will be also required.

For more information on Sodexo Careers please visitSodexo Careers

Main Responsibilities

• Review project scope and manage the project delivery challenges ensuring best practice is followed, risk is recorded and managed and Health and Safety procedures are followed.
• Delivery of projects to meet budget and time constraints.
• Stakeholder engagement and cooperation including supply chain and client representative to ensure the most appropriate technical solutions are implemented at best value.
• Drive consistency and engineering best practice, championing continued improvements.
• Review project requests, analyse information and comment on feasibility and deliverability, manage expectations.
• To control all aspects of project delivery, liaising with clients, end users, accounts, operations and senior team colleagues.

Please see attached job description for further information regarding the role requirementsThe Ideal Candidate

• Demonstrable Experience in Project or Operational Management.
• Experience in construction / maintenance environment
• Project Management Qualification – PRINCE2 OR Equivalent.
• Clearance for Working in Prisons – preferred but not essential.
• Experience of working in Prisons or similar environment.
• Experience of producing detailed reports, attention to detail is essential.
• Experience in Managing in-house Labour and Sub-contractors.
• Financial planning and management of budgets.
• Strategic and operational management.

Package DescriptionUp to £50,000 depending on experienceWorking with Sodexo is more than a job; it’s a chance to be part of something greater.You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice. For further details regarding our Sodexo benefits please see attached.All offers are subject to full security clearance checks.Ready to be part of something greater? Apply today!About The CompanyAt Sodexo, our purpose is to create a better everyday for everyone to build a better life for all.As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity.We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves.We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.
We’re a Disability Confident Leader employer.We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

To be considered for an interview you must:

• have a disabilitydefined by the Equality Act 2010
• provide evidence in your application that you meet the minimum criteria in the job description
• meet all of the qualifications, skills or experience defined as essential.

Junior Project Administrator - Yeovil (hybrid) - £25-£28k

I'm looking for a Junior Project Administrator for a company based in Yeovil. You will play a crucial role in supporting the project team by coordinating IT engineers and managing project logistics. You'll work closely with suppliers, internal teams, and customers throughout the process to achieve key milestones and provide a smooth customer experience.

Benefits:

• 23 days holiday + bank holiday
• Medical Cash plan
• Quarterly wellbeing time
• Enhanced maternity and paternity leave
• Excellent training + paid certifications
• Company activity days

Key Responsibilities of the Junior Project Administrator:

• Coordinate onboarding of new customers, upgrades, and service continuity.
• Place product orders on supplier portals and update billing systems accurately.
• Schedule engineer tasks and monitor progress, keeping project notes and updates current.
• Liaise with teams to meet project milestones and update customers on progress.
• Document all updates accurately in Salesforce to ensure streamlined service.

As the Junior Project Administrator, you will have:

• Excellent organisational skills with the ability to manage multiple schedules and priorities
• Strong time management skills to keep projects running ontime and managing deadlines affectively.
• An excellent customer service background with strong communication and documentation skills
• An ability to remain calm under pressure
• A good understanding of Microsoft office

This is an urgent vacancy, so please apply early to avoid disappointment.

If you are interested in the role of Service Desk Engineer or are looking for something similar, please contact Alex MacDermott directly.

To apply please email your CV / resume to alexm@hunterselection.co.uk.

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
#defencejobs




PMO Project Planner Based at HMNB Portsmouth: Hybrid based role.Fixed Term 12-month contractCompetitive salary plus benefits
Serco have an exciting opportunity within our Maritime division for a PMO Project Planner to join our team based at HMNB Portsmouth on a hybrid basis.
This position plays a crucial role in providing governance, oversight, and support for the successful delivery of our Maritime DMS-NG programme. Our PMO Project Planner will maintain structure and discipline within the programme, ensuring that project plans are cohesive, and that risk, issue, and dependency management processes are effectively implemented. It supports the programme's success by driving consistent reporting, governance, and the delivery of key milestones. This position ensures that all programme activities adhere to established standards, processes, and best practices, facilitating the alignment of workstreams, tracking progress, and driving continuous improvement.

Main Accountabilities:
Governance and Reporting:


- Establish and maintain governance frameworks, ensuring that all programme activities comply with established standards and processes.
- Produce regular reports and dashboards that provide clear visibility of project status, risks, issues, and performance metrics.
- Schedule and Facilitate programme reviews and status meetings, capturing key decisions, actions, and follow-up requirements.


Risk, Issue, and Dependency Management:



- Maintain and manage the programme's RAID (Risks, Assumptions, Issues, Dependencies) logs, ensuring proactive tracking and mitigation.
- Work closely with project teams to identify potential risks and issues, implementing strategies to address them effectively.

Planning and Coordination:



- Support the development of integrated project plans and/or handover plans, ensuring alignment across multiple workstreams.
- Coordinate with Project Managers to track milestones, monitor progress, and manage interdependencies between workstreams.
- Facilitate the alignment of resources, ensuring that project activities are well-coordinated and on schedule.

Process Improvement and Standardisation:



- Develop and implement standard operating procedures (SOPs) to streamline programme management activities.
- Identify areas for process improvement, introducing best practices to enhance efficiency and effectiveness within the PMO.

Stakeholder Engagement and Communication:



- Act as a central point of contact for programme-related queries, ensuring consistent and transparent communication with stakeholders.
- Support stakeholder engagement efforts, facilitating workshops, meetings, and presentations to communicate programme progress.


Training and Capability Building:



- Provide guidance and support to junior PMO members, ensuring their development and growth within the programme.
- Foster a culture of continuous learning and knowledge sharing across the PMO team.


What you’ll need to do the role:



- Proven relevant experience in PMO roles. Previous experience in a maritime environment would be an advantage.
- A Strong understanding of project and programme management methodologies and frameworks.
- Proficiency in Microsoft Office and project management tools to include Microsoft Project and Microsoft Excel.
- Excellent organisational and analytical skills with a detail-oriented approach.
- Experience with tools like Power BI for data visualisation and reporting and knowledge of risk management techniques and process improvement methodologies is desirable.
- Please note we consider requests for flexible working, please stipulate any requests in your application.


What we offer:



- Pension: Up to 6% contributory pension scheme
- Holidays: 25 days' annual leave plus bank holidays
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

Proud member of the Disability Confident employer scheme

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
#defencejobs




Programme Planner Based at HMNB Portsmouth: Hybrid based role.Fixed Term 12-month contractCompetitive salary plus benefits
Serco have an exciting opportunity within our Maritime division for a Programme Planner to join our team based at HMNB Portsmouth on a hybrid basis.
This position is essential to support the strategic planning, execution, and coordination of multiple Projects and Workstreams. It provides vital planning capabilities, enabling the effective monitoring, reporting, and adaptation of project schedules in line with the overall programme strategy. This is a critical role in driving the detailed planning and scheduling efforts for various projects and workstreams within the Maritime DMS-NG programme. The position of Programme Planner involves developing, maintaining, and managing integrated project schedules, ensuring that all activities are aligned with project objectives and timelines to achieve successful programme delivery.
Main Accountabilities:
Planning and Scheduling:


- Develop and manage detailed project plans, ensuring alignment with programme objectives.
- Maintain a master schedule that integrates individual workstream plans and identifies dependencies and critical path.
- Use planning tools including Microsoft Project to create Gantt charts and manage timelines.


Documentation and Reporting:



- Provide timely and accurate updates on project status, highlighting schedule deviations and risks.
- Maintain and manage all planning-related documentation, including RAID logs and action logs.
- Facilitate regular schedule reviews to ensure the project plan remains relevant and achievable.


Risk and Issue Management:



- Identify potential scheduling risks and issues, developing mitigation strategies to minimise impact.
- Escalate significant risks and issues to the Programme Manager when necessary.

Stakeholder Engagement and Communication:


- Engage with stakeholders to ensure clarity on planning activities and align expectations.
- Facilitate planning workshops and discussions to gather input and validate project timelines.


Process Improvement and Innovation:


- Continuously seek ways to enhance the planning process, driving efficiency and effectiveness.
- Implement best practices in project planning and scheduling across the PMO function.


Training and Capability Building:


- Support the development of planning capabilities within the team, coaching team members on scheduling tools and techniques.
- Promote a culture of continuous improvement and knowledge sharing within the PMO team.


What you’ll need to do the role:


- Proven relevant experience working on complex projects and programmes
- Proficiency in Microsoft Project for planning and scheduling.
- Strong analytical and organisational skills with a detail-oriented mindset.
- Excellent communication skills for stakeholder engagement.
- Experience with process mapping tools like Microsoft Visio.
- Knowledge of reporting tools like Power BI to support data-driven decision-making is desirable.


What we offer:



- Pension: Up to 6% contributory pension scheme
- Holidays: 25 days' annual leave plus bank holidays
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

Proud member of the Disability Confident employer scheme

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
#defencejobs



PMO Project Support Based at HMNB Portsmouth: Hybrid based role.Fixed Term 12-month contractCompetitive salary plus benefits
Serco have an exciting opportunity within our Maritime division for a PMO Project Support to join our team based at HMNB Portsmouth on a hybrid basis.
This position plays a crucial role in providing governance, oversight, and support for the successful delivery of our Maritime DMS-NG programme. Our PMO Project Support will maintain structure and discipline within the programme, ensuring that project plans are cohesive, and that risk, issue, and dependency management processes are effectively implemented. It supports the programme's success by driving consistent reporting, governance, and the delivery of key milestones. This position ensures that all programme activities adhere to established standards, processes, and best practices, facilitating the alignment of workstreams, tracking progress, and driving continuous improvement.
Main Accountabilities:
Governance and Reporting:


- Establish and maintain governance frameworks, ensuring that all programme activities comply with established standards and processes.
- Produce regular reports and dashboards that provide clear visibility of project status, risks, issues, and performance metrics.
- Schedule and Facilitate programme reviews and status meetings, capturing key decisions, actions, and follow-up requirements.


Risk, Issue, and Dependency Management:


- Maintain and manage the programme's RAID (Risks, Assumptions, Issues, Dependencies) logs, ensuring proactive tracking and mitigation.
- Work closely with project teams to identify potential risks and issues, implementing strategies to address them effectively.


Planning and Coordination:


- Support the development of integrated project plans and/or handover plans, ensuring alignment across multiple workstreams.
- Coordinate with Project Managers to track milestones, monitor progress, and manage interdependencies between workstreams.
- Facilitate the alignment of resources, ensuring that project activities are well-coordinated and on schedule.


Process Improvement and Standardisation:


- Develop and implement standard operating procedures (SOPs) to streamline programme management activities.
- Identify areas for process improvement, introducing best practices to enhance efficiency and effectiveness within the PMO.


Stakeholder Engagement and Communication:



- Act as a central point of contact for programme-related queries, ensuring consistent and transparent communication with stakeholders.
- Support stakeholder engagement efforts, facilitating workshops, meetings, and presentations to communicate programme progress.


Training and Capability Building:



- Provide guidance and support to junior PMO members, ensuring their development and growth within the programme.
- Foster a culture of continuous learning and knowledge sharing across the PMO team.


What you’ll need to do the role:


- Proven relevant Project PMO experience. Previous experience in a maritime environment would be an advantage.
- A Strong understanding of project and programme management methodologies and frameworks.
- Proficiency in Microsoft Office and project management tools including Microsoft Project and Microsoft Excel.
- Excellent organisational and analytical skills with a detail-oriented approach.
- Experience with tools like Power BI for data visualisation and reporting and knowledge of risk management techniques and process improvement methodologies is desirable.
- Please note we consider requests for flexible working, please stipulate any requests in your application.


What we offer:



- Pension: Up to 6% contributory pension scheme
- Holidays: 25 days' annual leave plus bank holidays
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

Proud member of the Disability Confident employer scheme

**Transport Planner**

**Location: GL2 Area**

**Salary: £37,000 - £47,000**



****

**Job Description**

The Transport Planner will be responsible for the efficient planning and coordination of the general haulage operations. This role requires a detail- orientated individual with strong organisational skills and experience in transport planning. The successful candidate will ensure effective utilisation of the fleet, adherence to delivery schedules, and compliance with all transport regulations.



**Key Responsibilities: **



Transport Planning:


* Develop and implement effective transport plans for general haulage operations to meet customer delivery requirements
* Optimise routing and scheduling of vehicles to ensure maximum efficiency and cost effectiveness.
* Monitor and adjust transport plans as necessary to address changes in demand or unforeseen issues.

Fleet Management:


* Coordinate the allocation and utilisation of vehicles for general haulage to meet operational needs.
* Liaise with the company workshop to ensure all vehicles are maintained in good working condition and scheduled for regular servicing.
* Manage the documentation and records related to vehicle usage, maintenance and compliance.

Regulatory Compliance:


* Ensure all general haulage operations comply with relevant regulations, including health and safety, environmental policies, and legal requirements.
* Stay up to date with changes in transport legislation and industry best practices. Communication and Coordination:
* Liaise with drivers and customers to ensure smooth general haulage operations.
* Discover, develop and maintain new business relationships with customers
* Provide clear instructions and support drivers regarding routes, schedules and delivery requirements.
* Address any issues or delays promptly and effectively, maintaining high standards of customer service.

Continuous Improvement


* Monitor key performance indicators, produce regular reports on idling, fuel usage and general operations
* Identify areas for improvement and implement strategies to enhance efficiency and service quality.
* Participate in initiatives aimed at improving overall operational performance
* Identify opportunities to streamline processes and reduce costs in general haulage operations



Qualifications and Experience


* Proven experience in transport planning, particularly within the general haulage sector
* Strong knowledge of transport regulations and compliance requirements - Excellent organisational and problem-solving skills
* Ability to work under pressure and manage multiple tasks simultaneously
* Strong communication and interpersonal skills
* Proficiency in transport planning software
* Knowledge of vehicle maintenance and fleet management is a plus



What we offer


* Competitive salary and benefits package
* Access to company pool cars
* Opportunities for career development and progression
* A supportive and collaborative working environment

Silvershell Consulting is seeking a Project Manager with over 10 years of experience in both IT and construction. The ideal candidate will lead IT-driven construction projects, managing timelines, budgets, and resources to ensure seamless integration of technology within construction frameworks. Key responsibilities include coordinating with cross-functional teams, ensuring adherence to project specifications, and mitigating risks associated with technology implementation in construction environments. Expertise in stakeholder management, budget oversight, and proficiency with industry-specific software are essential.
The role requires a candidate with a strong track record in both IT and construction project management, including experience in handling complex projects, overseeing regulatory compliance, and applying best practices in both fields.

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8AM to 5PM / 9AM to 6PM / 10AM to 7PM / 11am to 8PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

 

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in Thai and English, both spoken and written; proficiency in Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.

Our Tamworth based client, immediately requires Nights Administrators. Possible permanent positions following a successful trial period. Duties include providing a consistently high standard of Customer Service to all customers. Responding appropriately and professionally to all customer requests. Responding appropriately and professionally to all driver requests. Job Allocation to drivers and planning to achieve required response times to ensure Customer Satisfaction. Maintaining continuous contact with Customer and Driver during end to end process of our service provision. Costing of jobs for Customer and Driver. Professional and efficient point of contact for customers and drivers via inbound/outbound calls and e mail. Handling of live customer complaints. Achieving response times (SLA). Full awareness of real-time resource availability. Accurate pricing of jobs for drivers and customers as per pricing process. Maximising profit and prevent occurrence of loss making jobs. No transport planning experience needed.

Our client offers: 4 on 4 off shift pattern 2100-0900 £12.70ph
Onsite car park Applicant Criteria: Strong work ethic giving full attention to detail and accuracy Able to solve problems with minimal supervision Experience working in high pressured environment Be able to demonstrate a strong customer focus in a fast paced environment. Excellent customer service skills with rapport building abilities Excellent communication skills especially a high standard of telephone etiquette Strong administration skills Willingness to be flexible Excellent interpersonal skills , with willingness to co-operate and work effectively as part of a team Previous customer service experience is essential Able to identify issues, problems and opportunities and able to practically resolve and implement corrective action as appropriate. Generates enthusiasm and has a positive attitude to change. Able to work on your own initiative and prioritise workloads Industry experience preferred Other benefits of working for The Best Connection Group Ltd include: Weekly pay Online payslips Pension contribution Ongoing temporary assignment 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)

Benefits & Requirements:
- Hourly rate as above (not age dependent)


All vacancies are available and correct at the time of posting. Some details may be subject to change.

Company Overview
This highly successful holistic financial planning firm based in the CBD is seeking an ambitious and driven individual to join their team supporting a Senior Financial Planner. This role will see you supporting them with their day to day duties, attending client meetings, engaging with clients, ensuring compliance, and contributing to the firms overall success.
To be successful in this role you will have a professional approach with excellent written and verbal communication skills and a passion to develop a long term meaningful career in the industry. This is a truly unique opportunity for you to take the next step in your career.
Key Responsibilities ...


Company Overview
This highly successful holistic financial planning firm based in the CBD is seeking an ambitious and driven individual to join their team supporting a Senior Financial Planner. This role will see
... Click here to view more detail / apply for Associate | Award winning financial planning firm

14th November,
Business Services Senior Accountant Brisbane Office    Forvis Mazars Business Services team has an opportunity for an enthusiastic Senior Accountant like you.    Were a globally integrated audit, tax and advisory firm with offices in over 100 countries and territories and were always ready to recruit an experienced and motivated new Accountant like you to join our Australian team.    This could be just the right opportunity for you if you.

Want the opportunity to provide real advice to real clients and be recognised and rewarded for what you can do.
Are keen to progress to increasing levels of seniority and receive training and promotions you deserve.
Enjoy variety and the idea of exploring opportunities across different sectors and global markets.
Believe that a great culture is built on the celebration of collective success.

About the job :


Preparation

... Click here to view more detail / apply for Business Services Senior Accountant

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Business Administration

Travel Percentage :

0%

GENERAL DUTIES & RESPONSIBILITIES
• Plans, performs and implements process improvement initiatives, e.g., ISO, Lean or Six Sigma.
• Responsible for most complex business and systems process analysis, design and simulation.
• Diagrams and evaluates existing processes.
• Organizes, leads and facilitates cross-functional project teams.
• Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.
• Recommends and facilitates quality improvement efforts.
• Collects data to identify root cause of problems.
• Measures performance against process requirements.
• Aligns improvement to performance shortfalls.
• Provides consultation on the use of re-engineering techniques to improve process performance and product quality.
• May deliver presentations and training courses including measurement, analysis, improvement and control.
• Surveys and analyzes best practices for techniques and processes.
• May lead re-engineering team and act as project manager.
• Communicates team progress.
• Performs cost and benefit analyses.
• Other related duties assigned as needed.
EDUCATION REQUIREMENTS
Bachelor’s degree in business administration, finance, computer science or information systems or the equivalent combination of education, training, or work experience.
GENERAL KNOWLEDGE, SKILLS & ABILITIES
• Broad knowledge of FIS’ products and services, business practices and processes
• Requires highest level understanding of organization’s business systems and industry requirements
• In-depth knowledge of financial services industry practices, regulations and processes
• Basic knowledge of one or more end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development and conversion methodologies
• Advanced knowledge of the tools, techniques and principles used in business process development, documentation and re-engineering
• Advanced proficiency in at least one appropriate process methodology, e.g., ISO, Lean, Six Sigma
• Proficiency in quality management methods, tools and technologies
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
• Excellent training/presentation skills to educate the organization on new or updated processes
• Willingness to shares relevant technical, process, and/or industry knowledge and expertise to other resources
• Excellent analytical, decision-making, problem-solving, interpersonal, team-building, negotiation, conflict management and time management skills
• Ability to persuade and influence others on the best approach to take
• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
• Is resourceful and proactive in gathering information and sharing ideas
FIS JOB LEVEL DESCRIPTION
Advanced role. Acknowledged business process subject matter expert (SME) and authority within organization and/or company. Develops large and/or complex business process solutions that cross business, technical, functional and client domains. Knowledge and skill in multiple industry process standards such as CMMi, ISO, FPA, COBIT and ITIL. Can effectively communicate at the client level: promotes, presents, analyzes and/or trains process to client staff, leaders and executives. Participates in and contributes to new business pursuit for clients with stated business process requirements, requests, questions or needs. Manages process audit activities as liaison for organization, both for internal and external audits, including proactive and responsive actions. Contributes process-related content to internal and external journals, newsletters, online wikis, and blogs. Acts as internal consultant for difficult or subtle process-related challenges, such as project management failures, or process dissonance between FIS and a client. Leads, mentors and trains staff including process analysts, project managers, plan analysts and others. Typically requires twelve or more years of demonstrated business process analysis/consulting experience and at least three projects as the business process lead or appraiser on a “large” project or multi-project effort, i.e., a project or projects with duration of more than 6,000 hours or spanning more than 4 months.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Business Administration

Travel Percentage :

0%

GENERAL DUTIES & RESPONSIBILITIES
• Plans, performs and implements process improvement initiatives, e.g., ISO, Lean or Six Sigma.
• Responsible for most complex business and systems process analysis, design and simulation.
• Diagrams and evaluates existing processes.
• Organizes, leads and facilitates cross-functional project teams.
• Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.
• Recommends and facilitates quality improvement efforts.
• Collects data to identify root cause of problems.
• Measures performance against process requirements.
• Aligns improvement to performance shortfalls.
• Provides consultation on the use of re-engineering techniques to improve process performance and product quality.
• May deliver presentations and training courses including measurement, analysis, improvement and control.
• Surveys and analyzes best practices for techniques and processes.
• May lead re-engineering team and act as project manager.
• Communicates team progress.
• Performs cost and benefit analyses.
• Other related duties assigned as needed.
EDUCATION REQUIREMENTS
Bachelor’s degree in business administration, finance, computer science or information systems or the equivalent combination of education, training, or work experience.
GENERAL KNOWLEDGE, SKILLS & ABILITIES
• Broad knowledge of FIS’ products and services, business practices and processes
• Requires highest level understanding of organization’s business systems and industry requirements
• In-depth knowledge of financial services industry practices, regulations and processes
• Basic knowledge of one or more end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development and conversion methodologies
• Advanced knowledge of the tools, techniques and principles used in business process development, documentation and re-engineering
• Advanced proficiency in at least one appropriate process methodology, e.g., ISO, Lean, Six Sigma
• Proficiency in quality management methods, tools and technologies
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
• Excellent training/presentation skills to educate the organization on new or updated processes
• Willingness to shares relevant technical, process, and/or industry knowledge and expertise to other resources
• Excellent analytical, decision-making, problem-solving, interpersonal, team-building, negotiation, conflict management and time management skills
• Ability to persuade and influence others on the best approach to take
• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
• Is resourceful and proactive in gathering information and sharing ideas
FIS JOB LEVEL DESCRIPTION
Advanced role. Acknowledged business process subject matter expert (SME) and authority within organization and/or company. Develops large and/or complex business process solutions that cross business, technical, functional and client domains. Knowledge and skill in multiple industry process standards such as CMMi, ISO, FPA, COBIT and ITIL. Can effectively communicate at the client level: promotes, presents, analyzes and/or trains process to client staff, leaders and executives. Participates in and contributes to new business pursuit for clients with stated business process requirements, requests, questions or needs. Manages process audit activities as liaison for organization, both for internal and external audits, including proactive and responsive actions. Contributes process-related content to internal and external journals, newsletters, online wikis, and blogs. Acts as internal consultant for difficult or subtle process-related challenges, such as project management failures, or process dissonance between FIS and a client. Leads, mentors and trains staff including process analysts, project managers, plan analysts and others. Typically requires twelve or more years of demonstrated business process analysis/consulting experience and at least three projects as the business process lead or appraiser on a “large” project or multi-project effort, i.e., a project or projects with duration of more than 6,000 hours or spanning more than 4 months.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass