Job Roles:
• Answering inquiries through multiple channels and media venues while maintaining excellent customer service.
• Helping potential customers customize and configure computer system sales by providing upgrades and/or up-selling solutions that best fit the customer’s needs and ensures the order is completed.
• Maintaining follow-up and positive customer relations throughout the entire order and after-sales service processes.
• Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
• Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Job Requirements:
• Friendly, talk active and outgoing person.
• Good communication skill.
• Proficient Typing skills
• Able to communicate in English and Bahasa Malaysia.
• Accountability – Holds self accountable; Invests in own education, development, and personal motivation and holds self to performance standards.
• Excel under pressure
• Fresh graduates are welcomed!
