Total 30 customer service job vacancies in Business Management / Project / Planning category in Sydney, New South Wales

Product area

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Job description

In this role, you will be part of a high-performing business team dedicated to helping mobile-first businesses and app developers achieve their business goals. You will have knowledge of SEA App developer ecosystem and Google App promo solutions, combined with your communication skills and investigative abilities shapes how businesses can grow. You will influence and build relations and provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of potential clients and understand how Google's range of application promo products can grow their business.

You set the goal and advise on marketing strategies which will help Google achieve goals and serve as an expert and advocate for mobile app developers within Google. You will build and manage a pipeline of clients working towards strategic objectives and be responsible for collaborating with a number of internal stakeholders to maximize the long-term success of these new customers.

Qualifications

Job responsibilities

• Prospect, manage and forecast new business pipelines and opportunities.
• Create compelling presentations and develop strategic solutions to meet customer needs.
• Conduct research and analysis, to develop strategies to address market potential and opportunities.
• Provide excellent client service and partnership to our customers and partners.
• Partner with Google’s client on-boarding team to effectively service clients.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in advertising, business consultative, business development, online media environment, or marketing role.
• Ability to communicate in Vietnamese and English fluently in order to communicate and serve Vietnamese speaking customers and Southeast Asia customers.

Preferred qualifications

• Experience in business, media, or advertising.
• Experience planning, delivering, and executing marketing campaigns, measurement, and creative strategy in an App ecosystem.
• Experience building a book of business, ensuring the management and fulfillment of strategic goals, and in developing associated agreements.
• Ability to operate and thrive in a dynamic and fluid environment.
• Ability to take on challenges and develop actionable plans and recommendations.

B.I.C. SERVICES PTY LIMITED is a Professional Commercial and Industrial cleaning company and a leading provider of commercial and Industrial cleaning services in today’s marketplace. As a Business Service Manager, you will drive operational excellence, Stakeholder and Customer Engagement, foster a supportive work environment through leadership and development, and ensure strict adherence to safety and compliance standards.

Operational Excellence:
• Responsible for the management and operation of the site/sites, including ensuring the performance of contracts, meeting all relevant contract and Company KPI’s, handling of complaints and dealing with employment related matters.
• Control attendance of employees at the various commercial and industrial worksites and make the necessary arrangements to cover the job when, for any reason, a staff fails to show up for work.
• Ensure high standards of cleanliness and safety, adhering to security, health, and safety regulations.
• Monitor and report on performance of contracted services such as waste removal and window cleaning and ensure they are complying with the Company’s Operating Systems.
• Take full ownership of managing and resolving all cleaning feedback and complaints of commercial and industrial clients.
• Implement strategic planning and best practice initiatives to remain at the forefront of cleaning operations.

Stakeholder and Customer Engagement:
• Work closely with stakeholders and departments to promote teamwork and add value.
• Be the first point of contact for Clients and liaise with Clients to build, maintain and enhance strong long-term relationships.
• Build and maintain strong relationships with clients, employees, suppliers, and local authorities.

Team Leadership and Development:
• Lead the Cleaning / Presentation team, creating a positive and motivational working environment.
• Develop and implement advanced planning for all cleaning operations, including periodic tasks, with clear schedules and sign-offs.
• Provide the necessary training and support for new and existing employees and supervisors, with focus on maintaining the Company's strategic goals.
• Focus on training and development to establish good working practices and enhance customer experience interactions

Compliance and Safety:
• Conduct regular site inspections to ensure strict adherence to compliance with company standards and safety regulations.

Financial and Budget Management:
• Manage and report on cleaning operational budgets with transparency, including forecasting and tracking expenditures.
• Oversee payroll, rosters, and manning levels, ensuring compliance and accuracy.

Position Requirements of Qualifications:
• Bachelor's degree in business management or relevant discipline.
• Proven experience in operations management within a cleaning services environment, with a strong track record of achieving results and optimizing processes.
• Demonstrated leadership qualities with a passion for mentoring and developing teams.
• Excellent communication, negotiation, and problem-solving skills.
• Strategic thinker with exceptional time management and prioritization abilities.

Key Requirements:
• At least 2 years of leadership experience in a cleaning services environment.
• Proven ability to manage growth within a contract environment and adapt to dynamic conditions.
• Strong business and financial management skills, with a creative approach to problem-solving.
• Willingness to be flexible with your schedule and a positive "can do" attitude.
• Experience working with people from diverse National, Cultural and Linguistic backgrounds.

Annual Salary: $80000 + Superannuation
Only eligible and shortlisted applicants will be contacted.

Product area

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Additional job description

Google Customer Solutions (GCS) works with ad agencies and businesses of all sizes. The Revenue Strategy and Operations (RSO) team provides business-critical insights, ensures cross-functional alignment, and designs/executes initiatives. We stay focused on aligning company priorities with day-to-day operations, and evolve early stage ideas into future-growth initiatives. In APAC, our team supports sales leadership teams across markets in defining/implementing region-specific priorities.

As a Strategy and Operations Lead, you'll lead and project-manage strategy projects/initiatives. You'll engage and coordinate with global, regional and local teams, and management. By working with sales teams, you'll use your analytical skills to develop a robust understanding of market opportunities/challenges, which you'll use to develop short- and long-term strategic initiatives. You'll provide holistic, local insights to influence global GCS strategy and roadmap. In addition, you will use regional expertise and stakeholder management skills to lead deployment of programs and sales pilots in-market, and advocate for the region.

Qualifications

Job responsibilities

• Identify high-impact strategic opportunities through data analytics and insights, and develop actionable plans to accelerate growth of GCS China business.
• Involve, align and manage relevant stakeholders across teams and markets to drive a successful implementation.
• Facilitate the communication process with executives across all levels. Build a network with sales teams members across all levels to capture seller and customer feedback and understand the opportunities and challenges.
• Lead deployment of global or regional sales programs/pilots in Greater China markets.
• Support annual business planning and resource management. Support sales teams through one-off troubleshooting, problem-solving, and training on sales program design.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 6 years of experience in management consulting, sales operations, business strategy, investment banking, venture capital, private equity, or corporate advisory.

Preferred qualifications

• 8 years of experience in management consulting, corporate strategy, or sales operations.
• Experience in engaging across APAC markets and cultures.
• Understanding of digital marketing and Google’s products and sales programs.
• Demonstrated problem-solving and analytical skills, ability to manage stakeholders across organizational boundaries, combined with business acumen.
• Excellent communication and presentation development skills, with the ability to take complex ambiguous topics and turn them into stories that spark an audience.

• Provide project management services for multiple design and construction projects using industry recognized project control measures.
• Act as technical point of contact on projects when assigned.
• Write scopes of work, independent government cost estimates, technical evaluations, and make recommendations to the Contracting Officer.
• Analyze and negotiate contractor's price proposals, secure purchase requests, and prepare solicitation package for Contracting.
• Routinely walk construction sites to provide construction observation, confirm project progress, and ensure work commensurate with the contract.

Duties will be developmental in nature when filled below the full performance level.

Starting at $102,163 Per Year (GS 12)

Business Support Officer (Safeguarding & Adult Social Care)

Location: Barnsley
Salary: £14.40 ltd per hour
Hours: full time - 37 hours per week
Assignment: Initial 2 months, with the possibility of extension

Are you passionate about supporting vulnerable adults and making a real difference in adult social care? We are seeking a dedicated and resilient Business Support Officer to join a safeguarding team!

As part of our ongoing commitment to providing excellent services to our community, you'll play a crucial role in supporting safeguarding meetings, minute-taking, and administrative functions within adult social care.

Key Responsibilities:

• Minute-Taking & Documentation: Attend safeguarding meetings, take accurate minutes directly onto a mobile device, and upload minutes and documentation to Erica.
• Meeting Coordination: Arrange venues, coordinate meetings with professionals and families, and send team invites as required.
• Distribute Information: Ensure approved minutes are distributed to professionals and meeting attendees.
• Inbox Management: Support the daily management of the safeguarding coordination inbox.
• Additional Tasks: Provide administrative support for updating the Learning Disability register and other safeguarding-related tasks.

What We're Looking For:

• Qualifications & Experience:

  • A Level 2 / 3 qualification or a business support background (or a strong interest in developing within this field).
  • Previous experience with minute taking

• Skills & Attributes:

  • Excellent organisational skills with the ability to prioritise tasks effectively.
  • Strong communication skills to engage with professionals, families, and other stakeholders.
  • Ability to work under pressure while maintaining attention to detail.
  • Personal resilience to handle sensitive and emotionally charged information related to vulnerable adults.

What We Offer:

• Supportive Environment: Join an award-winning council that is forward-thinking and committed to developing its workforce.
• Professional Growth: Benefit from regular training and opportunities to develop in a positive, nurturing work environment.
• Job Satisfaction: Make a tangible difference in the lives of vulnerable adults and help deliver vital safeguarding services.

If you're looking to make a real impact and thrive in a supportive, dynamic team, please contact Emily @ Service Care on 01772 208964 or email emily.bentley@servicecare.org.uk

Benefits of working for Emily @ Service Care Solutions:

• A specialist, dedicated Social Work consultant offering single point of contact
• Exceptional referral bonuses
• An extensive & exclusive range of Social Work vacancies across the UK
• Nationwide provider Social Work staff to over 200 local authorities.
• DBS disclosures provided via fast track online services free of charge.

Note: Do you know someone who is looking for work in this field? If so, please pass these details on to them. If we are able to place them into work such as this, lasting over 13 weeks, we will happily pay you a £250 referral bonus

Prompt Mower Service Pty Ltd (Prompt Mowers), a family owned and operated Australian entity, started its first store in Plumpton in 1990 and since then it has only gone from strength to strength. Prompt Mowers now has five stores located across the Greater Sydney region including Plumpton, Rouse Hill, Hornsby, Carlingford and Blacktown.

Prompt Mowers specialises in the sale and service of a complete range of lawn mowers, ride-on mowers and a range of other gardening equipment from premium brands like Stihl, Honda and Victa. Other outdoor equipment includes grass trimmers, brush cutters, chainsaws, blowers, shredders, hedge trimmers and high-pressure cleaners. Prompt Mowers also sell and service equipment for civil construction, including motors, generators and brick saws.

Prompt Mowers is a qualified servicing dealer for Stihl, Honda, Victa, Briggs & Stratton, Ferris, Masport, Sanli and Atom and provide repairs and services for almost any brand of mowers. Team of service technicians have been specially trained so that Prompt Mowers can provide its customers with the most accurate advice. Prompt Mowers provides a pre-test, run and tune of products before it leaves the store, and continue to provide ongoing servicing requirements.

Over the years, Prompt Mowers have assisted countless customers find the right equipment to suit their needs and budget. Prompt Mowers prides itself on an unmatched level of customer service and after-sales support.

Role of a Business Service Manager:
As a Business Service Manager at Prompt Mower Service Pty Ltd, you will be responsible to oversee and manage the operational activities of five branches/stores of Prompt Mowers within an organization. You will be responsible for ensuring smooth operations, optimizing efficiency, and maintaining high levels of customer satisfaction.

Duties / Tasks of a Business Service Manager:
• The Business Service Manager at Prompt Mower Service Pty Ltd is responsible for providing support to the branches/ stores in its day-to-day business operations and lead the implementation of standardized operating processes.

• Responsibility includes a strategic approach to business planning, directing daily activities, resource planning, operational efficiency, and ensuring that branches/stores meet performance goals. This includes creating forecasting, demand planning, and overall operational efficiencies to improve service levels to customers across all stores.

• Ensuring that the branches/stores run smoothly and efficiently, and that they adhere to organizational policies and regulations.

• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution.

• Ensure professional and product development opportunities for all employees through, coaching, mentoring and training and provide a safe and healthy work environment.

• Prepare annual operational budget for approval and prepare and present reports on each branch/store performance, trends, and operational insights to senior management.

• Manage data collection of all stores operation for the evaluating the performance to achieve productivity targets, reduce operational cost, eliminate errors, and deliver excellent customer service.

• Report on materials and inventory controls and conduct budget reviews and report cost plans to upper management for each store.

• Maintain constant communication with store managers, staff, and vendors to ensure proper operations of Prompt Mowers.

• Control and allocate resources as appropriate and ensure effective cross-training within the team.

• Continuous improvement of operational process and procedures to ensure best-in-class sales support and ease of doing business
• Supervised and improved customer-oriented service standards and implement effective workplace policies regulating time, performance, and stress management of the work team to ensure a secure and conflict-free workplace environment.

• Handle escalated customer inquiries, complaints, and service issues in a timely and effective manner.

• Processing of transfer of stock between branches on a timely basis, to ensure accurate financial records when assessing financial performance of each branch.

Required skills and qualifications
• Bachelor’s degree (or equivalent) in operations management, business administration, or related field
• Minimum two years of proven success in an operations management role
• Strong skills in budget development and oversight
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Proficiency in conflict management and business negotiation processes.

Annual Salary: $80000 + Superannuation
If you have the experience and skills, please apply for this role.

As the Project Director for Customer Fitout delivery, you will be responsible for providing leadership and driving a high-performing, collaborative team culture to safely deliver highly specialised data centre fitout projects which includes Hyperscale, Colocation, Infrastructure Upgrades, capacity expansion projects across NEXTDC’s existing data centre portfolio.

Reporting to the Head of Capital Works and assisting the Head of Site Development and Chief of Engineering & Design, the Project Director will have extensive experience in the construction of data centres or similar facilities, including a strong understanding of mission critical infrastructure, with a proven ability to safely deliver projects, on time, on budget, and to high quality, while achieving business case objectives.

Key Responsibilities:

• Work with the technical team to design customised solutions that meet the customer's needs while aligning with the data centre’s capabilities and infrastructure requirements for the fitout including space allocation, power density, cooling needs, and security protocols, through regular communication and meetings
• Coordinate with Customer Stakeholders to establish strong working relationships with key customer representatives and facilitate effective communication and collaboration among all stakeholders.
• Ensure Customer Satisfaction by striving to exceed customer expectations by delivering a high-quality fitout that meets or surpasses their requirements and addressing any feedback or complaints promptly.
• Provide client-side oversight and direction to the project team, to achieve the end-to-end implementation of new data centre solutions, embedding a strong safety culture, and driving operational and business improvement initiatives.
• Lead and oversee development of pre-construction planning activities including design coordination, budgeting, scheduling and procurement, including the engagement and oversight of the Principal Contractor to undertake Early Contractor involvement processes 
• Undertake the role of Principal’s Representative for the building contracts, acting as day-to-day interface with construction-related consultants and contractors for decision-making and stakeholder communications to ensure effective contract management
• Development and execution of project strategy documents, including the project controls plan, procurement strategy, communications, change management, and risk management plans to align with company goals and objectives.
• Coordinate with internal teams and external stakeholders to optimise project outcomes.
• Monitor project progress, identify risks and issues, and implement effective mitigation strategies.
• Prepare, write, and present regular project updates and reports to senior management and stakeholders.

Business Analyst Consultant
Customer Science Sydney, New South Wales, Australia (Hybrid)

About you
Are you passionate about making a difference through customer-focused service strategy, operational excellence and project implementation? Do you love working with others to see them succeed? Would you like to be part of a skilled and passionate team that is transforming Australian organisation services into global leaders?

Background
Customer Science is a fast-growing Customer Experience, Digital Transformation, Service Consulting firm. Our mission is to help Australian companies bring their customer and digital vision to life and deliver globally leading services. We provide practical advice so that we can guarantee to our clients they will get a solution that can be implemented and deliver a sustainable benefit. We have already had great success working with leading brands, Government and industry to make life better for all Australians.

About you:
We are looking for experienced Business Analyst knowledge in Contact Centres with customer experience and operational transformation. A collaborative and inspirational driver of change who is passionate about customer experience and creating significant customer and operational solutions. You will drive customer loyalty, employee engagement, optimise operations, increase value, and deliver exceptional sustainable solutions.

· Strong customer service and analytical skills
· Effective communication and problem-solving skills
· Ability to make sound evidence-based decisions under pressure
· Proven skills in defining, prioritising and organising competing tasks to meet deadlines
· Sound knowledge of business analysis processes
· Ability to transform a concept into a comprehensive requirement specification
· Knowledge of industry standards and benchmarks
· Willingness to learn the current and future IT environment

Experience required:
• 3 or more years’ experience as a Business Analyst managing customer experience, process improvement, change management or similar functions in a Contact Centre. Perhaps you have a been a Contact Centre Manager or Team Leader.
• Expertise in identifying key drivers of the customer experience
• Ability to identify an initiative's impact on customer experience and balance with other priorities including cost and other strategic imperatives
• Consulting experience
• Ability to influence decisions and gain consensus across different channels and lines of business
• Proven expertise in change management, process improvement or project management.
• Experience documenting business cases and processes
• Demonstrated high level of business process management expertise to develop and implement solutions
• Strong interpersonal and stakeholder engagement skills
• · Excellent written, verbal and presentation skills.

Personal Drive
· A creative person who is able to work independently and as part of a team.
· Passionate about making a difference for people through great service
· Loves seeing others succeed and creating win-win opportunities
· Wants to be part of and helping to build a successful growing team
· Quick learner

Next Steps
Does this sound like a good fit for you? Please send through your CV or reach out directly to Catherine Larroche on catherine.larroche@customerscience.com.au

We are looking for a Business Director – New Growth to join our company.

You will be given the opportunity to shape the overall strategy and its execution by identifying global trends, conducting market analysis and evaluating targets within the scope of product lines that are new to the company or externally to enable the use of selective solution partners as a powerful growth driver. Blending market analysis, new solution portfolio strategy and execution, providing a unique opportunity to lead organically whilst developing our business.

Who you will work with:

You will report to the Vice President New Growth and is part of the New Growth Management Team. The Business Director works in an ecosystem where product solutions are developed both vertically and horizontally across product groups and segments. Therefore, close cooperation with the other Vertical Business Directors, as well as colleagues in the Technical Sales and Services, Technical Operations, Pricing and Digital functions is required. Moreover, the Business Director works very closely with the Sales and Customer Service organization to facilitate and enable the sales teams to sell the New Growth / products.

From nothing to something important:

• Assess the market trends and new customer spend to identify and prioritize strategic gaps, evaluate buy, build, and partner options.
• Provide recommendations on potential acquisitions / partnerships via detailed analysis
• Market mapping to solve customer pain points and maintain a strong external advisory network to inform deal flow and key trends.

From something important to recognizing revenue:

• Ensure the optimal design for the market and launch of new products & solutions by building an effective go to market strategy plan with clear deliverables and accountabilities.
• Establish and work within the defined project management set up – collaborating with internal and external stakeholders.

Recognizing revenue to making it big:

• Manage the profit and loss for the new business solutions. Lead the solution team, develop new products and market strategies.
• Implement key performance indicators and measurements for profitability.
• Drive our sustainability strategy in the necessary direction as suitable for new business.
• Develop and manage concise upskilling offerings for sales, customer services and operations.
• Contribute to budgetary processes and take part in monthly business reviews to optimize the potential
• Monitor the competitive landscape, protect, and build market share, and manage the product brand and price position.
• Monitor and manage the marketing mix of the solution particularly price positioning, promotional activities to drive profitable growth and the product brand within the given frameworks.
• Utilize technology and digital opportunities where it has market potential.
• Support developing products, services, and digital solutions in cooperation with wider product / solution teams.
• Align customer needs across the product, sales, and operations organizations and develop plans and tactics for the customer portfolio.
• Develop inventory policies for the portfolio and review and monitor logistics cost, inventory turnover, availability, lead times and service levels.

What you need to be successful in the role:

• Master’s degree or equivalent in engineering, technical studies and / or business administration
• 7+ years of managerial experience from maritime industry, preferably with P&L responsibility

Sounds interesting? If you can see yourself in this role, please let us know why you are our new Business Director – New Growth.

The Role
Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people ? these are some of the core elements that make us unique.
We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated, and tested against our leading goal - to be the world's most human-centred appliance brand.
Our Opportunity ? Project Coordinator-Customer Success Lead (Builder)
This is a great opportunity for a progressive individual looking to build their career within the whitegoods sector to join as we continue to enhance our offerings for our key customers - delivering first class premium service. In this role, you will gain ... Click here to view more detail / apply for Project Coordinator-Customer Success Lead (Builder)

Job Title: Relief Planner Admin Assistant

Location: Doncaster DN4

Contract Type: 12 months ongoing

Weekly Hours: 36

Working Hours: 8-4 a.m Hybrid 3 Days at home 2 Office

Salary: £12.21 per hour PAYE

What's the job?

You'll be supporting our busy Repairs and Maintenance department, providing key administrative and technical assistance to keep everything running smoothly. You'll step in as a Planner when required, ensuring that our operations stay efficient and meet key performance targets - all while providing great service to our customers and stakeholders.

Your Day-to-Day Responsibilities:

• Support the team with effective administrative systems, making full use of ICT and Electronic Document Management.
• Ensure databases and records are kept accurate and up to date.
• Be the first point of contact for enquiries, providing clear and timely responses.
• Handle invoices, payments, and documentation with a keen eye for detail.
• Provide cover for the Works Planner, managing work schedules, optimising workflow, and liaising between teams and service users.
• Maintain positive relationships with colleagues, managers, and customers to ensure seamless service delivery.

What We're Looking For:

• Experience in Administration/Housing/Maintenance,
• Experience: Previous administrative experience in a busy office is essential.
• Skills: Strong verbal communication, excellent problem-solving skills, and the ability to work independently when required.
• Bonus: Knowledge of scheduling systems would be a plus!

Why Join Us?

You'll be part of a team that contributes directly to the safety and well-being of our communities, ensuring our housing stock is maintained to the highest standard. From arranging repairs to helping ensure homes are hazard-free, your work will have a tangible impact. We're also committed to supporting you with training and development opportunities.

If you want to be part of a team that values excellence, community, and customer service, then this could be the role for you!

Service Care Legal is currently working alongside a well-focused local authority, based in Doncaster, which is seeking an experienced Planning and Highway Legal Officer to join their team. This is an excellent opportunity to progress in your career and gain experience in the legal industry.

ROLE: Planning and Highway Senior Legal Officer

RATE: £50-£55PH

CONTRACT LENGTH: 3 months rolling

LOCATION: Doncaster - hybrid

Key Responsibilities:

• Advise on legal matters related to highways, road safety, public rights of way, and transport infrastructure projects.
• Draft, negotiate, and review Section 106 agreements (planning obligations), highways agreements, planning enforcement notices, and related legal documents.
• Handle disputes related to planning permissions, development conditions, and highway encroachments.

About you:

• Good strong knowledge in Planning Law.
• A high standard of drafting, negotiating, presentation, communication and personal organisation skills.
• Qualified Barrister, Lawyer or Legal Executive with experience in Planning Law.

Benefits:

• Hybrid Working
• Weekly Pay
• Flexible Working

If this Planning and Highway role sounds like an opportunity of interest for you or someone you know, please feel free to reach out to Aanisah Khan on 01772208969, or email Aanisah.khan@servicecare.org.uk.

We also welcome referrals for this position, where a successful recommendation would be worth £250.

Role: Project Manager - Must have live Developed Vetting before application to be considered

Position: Project Manager
Location: Counter Terrorism Policing Headquarters (CTPHQ)
Pay Rate: Up to £567.50 per day
Security Clearance: Must have live DV (Developed Vetting) clearance

Job Purpose:
We are seeking an experienced Project Manager to deliver projects and workstreams within the national and/or London Counter Terrorism and Protective Security (CT & PS) complex change portfolio. You will be accountable for the day-to-day management and delivery of projects across the change lifecycle, ensuring that objectives are met within time, cost, and quality constraints.

The Project Manager will work within the Project and Programme Management (PPM) team of CTPHQ's Change Pillar, which is responsible for managing a portfolio of Counter Terrorism and Protective Security projects and programmes.

Key Responsibilities:

• Lead discrete projects or work packages, reporting to a Senior Project Manager or Senior Responsible Owner.
• Manage blended teams (staff and contractors) and maintain project governance products such as risk registers, project plans, and issue trackers.
• Ensure projects maintain a defined PPM maturity, as per Portfolio Office standards.
• Develop and manage business cases through the CTPHQ governance process.
• Coordinate workshops, maintain accurate project documentation, and manage Change Control Requests.
• Establish regular reporting cycles and prepare summary dashboards for decision-makers.
• Manage project resources, suppliers, and commercial arrangements.
• Ensure project outputs align with the standards and requirements set by the Portfolio Office.

Skills:

• Advanced: Use of Portfolio Office templates, minute taking.
• Intermediate: Stakeholder management, project management, PPM governance, creative problem-solving, benefits management, reporting, risk analysis, and management.
• Foundation: Benefits mapping and profiling, workshop facilitation.

Experience:

• Previous experience in project and programme management environments, preferably in government, security agencies, or policing.
• Knowledge of MSP, Agile, and PRINCE2 methodologies.
• Experience in ICT or technical project delivery.
• Experience with project control mechanisms and project governance.

Qualifications:

• PRINCE2 Practitioner or equivalent qualification.
• Civil Service Contract Management Foundation.

Competency Framework:
Aligned with the Met Police Competency Values Framework:

• Resolute, Compassionate, and Committed: Emotionally aware (Level 2), takes ownership (Level 3).
• Inclusive, Enabling, and Visionary Leadership: Collaborative (Level 2), delivers support and inspiration (Level 2).
• Intelligent, Creative, and Informed Policing: Critical analysis (Level 3), innovative and open-minded (Level 2).

How to Apply:
If you meet the qualifications and have live DV clearance, please contact Lewis Ashcroft for more details and the application process.

About Us
With over 85 years of tangible impact, we have carved out our place as a leader in water infrastructure across Australia and New Zealand. Embrace the opportunity to be part of our dynamic team creating the future of water for generations to come. Your expertise and dedication will play a pivotal role in our continued success and be a driving force in our journey towards a water-resilient world.

The Opportunity
We currently have an opportunity for a motivated Civil Project Engineer to join our Sydney operations team based in Girraween, NSW. This is a full-time permanent position. With the support of the Project Manager, you will take part in driving projects from inception to completion. Main duties include:
• Maintaining detailed knowledge of allocated contracts
• Planning and scheduling of construction activities, monitoring project progress and resolving problems
• Supervising and coordinating resources including personnel (both internal and contractors), equipment and materials
• Addressing any contractual issues that may arise on the project
• Providing financial assessments and information, delivering on planning, budgeting and reporting activities
Key Selection Criteria:
• Bachelor’s degree in Civil engineering, Construction Management or relevant qualification
• Previous experience in managing construction-based projects
• Exceptional technical skill and problem-solving ability
• Exposure to rail/road culverts, wastewater, stormwater and/or potable water networks is beneficial to the role

Our Team
At Interflow, we are honest, reliable, competent and respectful. We adopt a safety-first mindset where the health, wellbeing and safety of our people is of top priority. We support each other to learn and be our best every day. We value new ideas and work together to create innovative solutions for our customers. We’re proud of our rich history and are committed to delivering our purpose: improve the lives of the people we work with, the communities we serve and the environment we work in, for generations to come.

Perks and Benefits
As a crew, we’re honest, reliable, competent and respectful. We provide excellent career opportunities, professional challenges and highly desirable industry sector experience. By joining our team, you will enjoy:
• Competitive salary package + fully maintained vehicle
• A safety-first mindset where the health and safety of our people is our top priority
• On the job training and continuous development opportunities
• Flexible working arrangements with work from home options available
• Gender neutral parental leave entitlements
• Job security – we are an essential service business with a strong pipeline of work
• A supportive team culture that values different perspectives and fosters respectful relationships with our people, customers, and the community
• A well-established reward and recognition program including monthly awards
• Employee referral program with a generous bonus payment up to $5000
• As a WORK180 endorsed employer, we are recognised globally as an organisation that’s diverse, inclusive and supports women in the workplace

So, what are you waiting for? Join us in making a meaningful impact. Apply Now and submit your resume for consideration.

We respectfully request no recruitment agency approaches for this role.

Job Title: : Business Intelligence and Performance Officer
Locations: Doncaster DN1
Contract Type: Temporary 12-month maternity cover contract
Work Pattern: 35 hours per week

Our client is seeking a skilled and proactive Performance Officer to join their team on a 12-month maternity cover contract, As a Performance Officer, you will be responsible for maintaining reporting obligations using existing systems, primarily Qlik. You will also play a key role in the development and conversion of current reporting tools, with PowerBI expected to be a long-term replacement for Qlik. Your work will be critical in ensuring that accurate, actionable data supports the decision-making processes and service transformation efforts.

Job Role -

• You will develop, maintain, and produce intuitive reporting dashboards for Key Performance Indicators (KPIs) and other reporting needs. Working closely with senior management, you will analyse trends, provide insights, and recommend actions to improve performance.
• You will undertake scenario modelling and statistical analysis to support business decisions, providing accurate performance information, and ensuring timely submissions of regulatory and legislative returns.
• You will contribute to benchmarking activities by preparing and analysing data to compare performance with other organisations, driving continuous improvement and transformation.
• You will lead the administration, monitoring, and continuous improvement of Business Intelligence tools, ensuring data accuracy and system reliability.
• You will stay ahead of industry trends and legislative changes by conducting research and providing insights that inform strategies and service offerings.
• You will present performance information to internal and external stakeholders, promote the self-service of data, and support a culture of business excellence across the organisation.

Candidate Requirements -

• Strong analytical skills with experience in data analysis, scenario modeling, and performance management.
• Proficient in MS PowerBI and Qlik, with a solid understanding of performance frameworks and business intelligence tools.
• Excellent communication skills, capable of presenting complex data in an understandable format.
• A proactive approach to problem-solving, with a focus on continuous improvement and innovation.
• Ability to work independently and collaboratively, with a commitment to delivering high-quality results.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk