Total 15 customer service job vacancies in Business Management / Project / Planning category in NSW - Sydney - Western Sydney & Nepean

Allcare Monitoring Services have an exciting opportunity to join their team to complete a Business Traineeship - Customer Engagement!
ABOUT THE BUSINESS
Allcare Monitoring is a Grade A1 24/7 Central Monitoring Station with 20 years of history. Allcare Monitoring monitors Commercial and Residential security alarms, Medical and duress alarms through a number of industries including domestic, corporate, aged care and service sectors.
The alarm event is received in the monitoring platform, actions including phone calls are made to the alarm event and contact is made with the end user.
Allcare Monitoring are open, honest and communicate transparently with all stakeholders. Their reputation is built on trust and by developing strong, two-way partnerships. They nurture their relationships with clients and staff to embed a sense of community. They focus on collective effort to deliver well-integrated solutions.
ABOUT THE ROLE
Allcare Monitoring are looking for TWO new trainees
... Click here to view more detail / apply for Business Traineeship ? Customer Engagement

B.I.C. SERVICES PTY LIMITED is a Professional Commercial and Industrial cleaning company and a leading provider of commercial and Industrial cleaning services in today’s marketplace. As a Business Service Manager, you will drive operational excellence, Stakeholder and Customer Engagement, foster a supportive work environment through leadership and development, and ensure strict adherence to safety and compliance standards.

Operational Excellence:
• Responsible for the management and operation of the site/sites, including ensuring the performance of contracts, meeting all relevant contract and Company KPI’s, handling of complaints and dealing with employment related matters.
• Control attendance of employees at the various commercial and industrial worksites and make the necessary arrangements to cover the job when, for any reason, a staff fails to show up for work.
• Ensure high standards of cleanliness and safety, adhering to security, health, and safety regulations.
• Monitor and report on performance of contracted services such as waste removal and window cleaning and ensure they are complying with the Company’s Operating Systems.
• Take full ownership of managing and resolving all cleaning feedback and complaints of commercial and industrial clients.
• Implement strategic planning and best practice initiatives to remain at the forefront of cleaning operations.

Stakeholder and Customer Engagement:
• Work closely with stakeholders and departments to promote teamwork and add value.
• Be the first point of contact for Clients and liaise with Clients to build, maintain and enhance strong long-term relationships.
• Build and maintain strong relationships with clients, employees, suppliers, and local authorities.

Team Leadership and Development:
• Lead the Cleaning / Presentation team, creating a positive and motivational working environment.
• Develop and implement advanced planning for all cleaning operations, including periodic tasks, with clear schedules and sign-offs.
• Provide the necessary training and support for new and existing employees and supervisors, with focus on maintaining the Company's strategic goals.
• Focus on training and development to establish good working practices and enhance customer experience interactions

Compliance and Safety:
• Conduct regular site inspections to ensure strict adherence to compliance with company standards and safety regulations.

Financial and Budget Management:
• Manage and report on cleaning operational budgets with transparency, including forecasting and tracking expenditures.
• Oversee payroll, rosters, and manning levels, ensuring compliance and accuracy.

Position Requirements of Qualifications:
• Bachelor's degree in business management or relevant discipline.
• Proven experience in operations management within a cleaning services environment, with a strong track record of achieving results and optimizing processes.
• Demonstrated leadership qualities with a passion for mentoring and developing teams.
• Excellent communication, negotiation, and problem-solving skills.
• Strategic thinker with exceptional time management and prioritization abilities.

Key Requirements:
• At least 2 years of leadership experience in a cleaning services environment.
• Proven ability to manage growth within a contract environment and adapt to dynamic conditions.
• Strong business and financial management skills, with a creative approach to problem-solving.
• Willingness to be flexible with your schedule and a positive "can do" attitude.
• Experience working with people from diverse National, Cultural and Linguistic backgrounds.

Annual Salary: $80000 + Superannuation
Only eligible and shortlisted applicants will be contacted.

Prompt Mower Service Pty Ltd (Prompt Mowers), a family owned and operated Australian entity, started its first store in Plumpton in 1990 and since then it has only gone from strength to strength. Prompt Mowers now has five stores located across the Greater Sydney region including Plumpton, Rouse Hill, Hornsby, Carlingford and Blacktown.

Prompt Mowers specialises in the sale and service of a complete range of lawn mowers, ride-on mowers and a range of other gardening equipment from premium brands like Stihl, Honda and Victa. Other outdoor equipment includes grass trimmers, brush cutters, chainsaws, blowers, shredders, hedge trimmers and high-pressure cleaners. Prompt Mowers also sell and service equipment for civil construction, including motors, generators and brick saws.

Prompt Mowers is a qualified servicing dealer for Stihl, Honda, Victa, Briggs & Stratton, Ferris, Masport, Sanli and Atom and provide repairs and services for almost any brand of mowers. Team of service technicians have been specially trained so that Prompt Mowers can provide its customers with the most accurate advice. Prompt Mowers provides a pre-test, run and tune of products before it leaves the store, and continue to provide ongoing servicing requirements.

Over the years, Prompt Mowers have assisted countless customers find the right equipment to suit their needs and budget. Prompt Mowers prides itself on an unmatched level of customer service and after-sales support.

Role of a Business Service Manager:
As a Business Service Manager at Prompt Mower Service Pty Ltd, you will be responsible to oversee and manage the operational activities of five branches/stores of Prompt Mowers within an organization. You will be responsible for ensuring smooth operations, optimizing efficiency, and maintaining high levels of customer satisfaction.

Duties / Tasks of a Business Service Manager:
• The Business Service Manager at Prompt Mower Service Pty Ltd is responsible for providing support to the branches/ stores in its day-to-day business operations and lead the implementation of standardized operating processes.

• Responsibility includes a strategic approach to business planning, directing daily activities, resource planning, operational efficiency, and ensuring that branches/stores meet performance goals. This includes creating forecasting, demand planning, and overall operational efficiencies to improve service levels to customers across all stores.

• Ensuring that the branches/stores run smoothly and efficiently, and that they adhere to organizational policies and regulations.

• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution.

• Ensure professional and product development opportunities for all employees through, coaching, mentoring and training and provide a safe and healthy work environment.

• Prepare annual operational budget for approval and prepare and present reports on each branch/store performance, trends, and operational insights to senior management.

• Manage data collection of all stores operation for the evaluating the performance to achieve productivity targets, reduce operational cost, eliminate errors, and deliver excellent customer service.

• Report on materials and inventory controls and conduct budget reviews and report cost plans to upper management for each store.

• Maintain constant communication with store managers, staff, and vendors to ensure proper operations of Prompt Mowers.

• Control and allocate resources as appropriate and ensure effective cross-training within the team.

• Continuous improvement of operational process and procedures to ensure best-in-class sales support and ease of doing business
• Supervised and improved customer-oriented service standards and implement effective workplace policies regulating time, performance, and stress management of the work team to ensure a secure and conflict-free workplace environment.

• Handle escalated customer inquiries, complaints, and service issues in a timely and effective manner.

• Processing of transfer of stock between branches on a timely basis, to ensure accurate financial records when assessing financial performance of each branch.

Required skills and qualifications
• Bachelor’s degree (or equivalent) in operations management, business administration, or related field
• Minimum two years of proven success in an operations management role
• Strong skills in budget development and oversight
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Proficiency in conflict management and business negotiation processes.

Annual Salary: $80000 + Superannuation
If you have the experience and skills, please apply for this role.

As the Project Director for Customer Fitout delivery, you will be responsible for providing leadership and driving a high-performing, collaborative team culture to safely deliver highly specialised data centre fitout projects which includes Hyperscale, Colocation, Infrastructure Upgrades, capacity expansion projects across NEXTDC’s existing data centre portfolio.

Reporting to the Head of Capital Works and assisting the Head of Site Development and Chief of Engineering & Design, the Project Director will have extensive experience in the construction of data centres or similar facilities, including a strong understanding of mission critical infrastructure, with a proven ability to safely deliver projects, on time, on budget, and to high quality, while achieving business case objectives.

Key Responsibilities:

• Work with the technical team to design customised solutions that meet the customer's needs while aligning with the data centre’s capabilities and infrastructure requirements for the fitout including space allocation, power density, cooling needs, and security protocols, through regular communication and meetings
• Coordinate with Customer Stakeholders to establish strong working relationships with key customer representatives and facilitate effective communication and collaboration among all stakeholders.
• Ensure Customer Satisfaction by striving to exceed customer expectations by delivering a high-quality fitout that meets or surpasses their requirements and addressing any feedback or complaints promptly.
• Provide client-side oversight and direction to the project team, to achieve the end-to-end implementation of new data centre solutions, embedding a strong safety culture, and driving operational and business improvement initiatives.
• Lead and oversee development of pre-construction planning activities including design coordination, budgeting, scheduling and procurement, including the engagement and oversight of the Principal Contractor to undertake Early Contractor involvement processes 
• Undertake the role of Principal’s Representative for the building contracts, acting as day-to-day interface with construction-related consultants and contractors for decision-making and stakeholder communications to ensure effective contract management
• Development and execution of project strategy documents, including the project controls plan, procurement strategy, communications, change management, and risk management plans to align with company goals and objectives.
• Coordinate with internal teams and external stakeholders to optimise project outcomes.
• Monitor project progress, identify risks and issues, and implement effective mitigation strategies.
• Prepare, write, and present regular project updates and reports to senior management and stakeholders.

Business Analyst Consultant
Customer Science Sydney, New South Wales, Australia (Hybrid)

About you
Are you passionate about making a difference through customer-focused service strategy, operational excellence and project implementation? Do you love working with others to see them succeed? Would you like to be part of a skilled and passionate team that is transforming Australian organisation services into global leaders?

Background
Customer Science is a fast-growing Customer Experience, Digital Transformation, Service Consulting firm. Our mission is to help Australian companies bring their customer and digital vision to life and deliver globally leading services. We provide practical advice so that we can guarantee to our clients they will get a solution that can be implemented and deliver a sustainable benefit. We have already had great success working with leading brands, Government and industry to make life better for all Australians.

About you:
We are looking for experienced Business Analyst knowledge in Contact Centres with customer experience and operational transformation. A collaborative and inspirational driver of change who is passionate about customer experience and creating significant customer and operational solutions. You will drive customer loyalty, employee engagement, optimise operations, increase value, and deliver exceptional sustainable solutions.

· Strong customer service and analytical skills
· Effective communication and problem-solving skills
· Ability to make sound evidence-based decisions under pressure
· Proven skills in defining, prioritising and organising competing tasks to meet deadlines
· Sound knowledge of business analysis processes
· Ability to transform a concept into a comprehensive requirement specification
· Knowledge of industry standards and benchmarks
· Willingness to learn the current and future IT environment

Experience required:
• 3 or more years’ experience as a Business Analyst managing customer experience, process improvement, change management or similar functions in a Contact Centre. Perhaps you have a been a Contact Centre Manager or Team Leader.
• Expertise in identifying key drivers of the customer experience
• Ability to identify an initiative's impact on customer experience and balance with other priorities including cost and other strategic imperatives
• Consulting experience
• Ability to influence decisions and gain consensus across different channels and lines of business
• Proven expertise in change management, process improvement or project management.
• Experience documenting business cases and processes
• Demonstrated high level of business process management expertise to develop and implement solutions
• Strong interpersonal and stakeholder engagement skills
• · Excellent written, verbal and presentation skills.

Personal Drive
· A creative person who is able to work independently and as part of a team.
· Passionate about making a difference for people through great service
· Loves seeing others succeed and creating win-win opportunities
· Wants to be part of and helping to build a successful growing team
· Quick learner

Next Steps
Does this sound like a good fit for you? Please send through your CV or reach out directly to Catherine Larroche on catherine.larroche@customerscience.com.au

The Role
Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people ? these are some of the core elements that make us unique.
We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated, and tested against our leading goal - to be the world's most human-centred appliance brand.
Our Opportunity ? Project Coordinator-Customer Success Lead (Builder)
This is a great opportunity for a progressive individual looking to build their career within the whitegoods sector to join as we continue to enhance our offerings for our key customers - delivering first class premium service. In this role, you will gain ... Click here to view more detail / apply for Project Coordinator-Customer Success Lead (Builder)

About Us
With over 85 years of tangible impact, we have carved out our place as a leader in water infrastructure across Australia and New Zealand. Embrace the opportunity to be part of our dynamic team creating the future of water for generations to come. Your expertise and dedication will play a pivotal role in our continued success and be a driving force in our journey towards a water-resilient world.

The Opportunity
We currently have an opportunity for a motivated Civil Project Engineer to join our Sydney operations team based in Girraween, NSW. This is a full-time permanent position. With the support of the Project Manager, you will take part in driving projects from inception to completion. Main duties include:
• Maintaining detailed knowledge of allocated contracts
• Planning and scheduling of construction activities, monitoring project progress and resolving problems
• Supervising and coordinating resources including personnel (both internal and contractors), equipment and materials
• Addressing any contractual issues that may arise on the project
• Providing financial assessments and information, delivering on planning, budgeting and reporting activities
Key Selection Criteria:
• Bachelor’s degree in Civil engineering, Construction Management or relevant qualification
• Previous experience in managing construction-based projects
• Exceptional technical skill and problem-solving ability
• Exposure to rail/road culverts, wastewater, stormwater and/or potable water networks is beneficial to the role

Our Team
At Interflow, we are honest, reliable, competent and respectful. We adopt a safety-first mindset where the health, wellbeing and safety of our people is of top priority. We support each other to learn and be our best every day. We value new ideas and work together to create innovative solutions for our customers. We’re proud of our rich history and are committed to delivering our purpose: improve the lives of the people we work with, the communities we serve and the environment we work in, for generations to come.

Perks and Benefits
As a crew, we’re honest, reliable, competent and respectful. We provide excellent career opportunities, professional challenges and highly desirable industry sector experience. By joining our team, you will enjoy:
• Competitive salary package + fully maintained vehicle
• A safety-first mindset where the health and safety of our people is our top priority
• On the job training and continuous development opportunities
• Flexible working arrangements with work from home options available
• Gender neutral parental leave entitlements
• Job security – we are an essential service business with a strong pipeline of work
• A supportive team culture that values different perspectives and fosters respectful relationships with our people, customers, and the community
• A well-established reward and recognition program including monthly awards
• Employee referral program with a generous bonus payment up to $5000
• As a WORK180 endorsed employer, we are recognised globally as an organisation that’s diverse, inclusive and supports women in the workplace

So, what are you waiting for? Join us in making a meaningful impact. Apply Now and submit your resume for consideration.

We respectfully request no recruitment agency approaches for this role.

Job description

DFP are looking for an experienced Business Support to join one of our government clients on 6-month full-time assignment located in Redcliffe.
About the role
Your role as a Business Support involves providing executive and business management support to senior leadership. Key responsibilities include:
Manage the department's mailbox, ensuring all items are catalogued, addressed, and documented.
Serve as the primary contact for stakeholders seeking information and arranging meetings.
Assist with the coordination and hosting of meetings involving senior managers and external parties.
Support management in organising and tracking staff training and development activities.
Organise and coordinate monthly staff meetings, including preparing presentations for delivery.
Prepare agendas, take meeting minutes, and follow up on action items as needed.
Coordinate the quarterly recognition programs and related presentations.
Manage the creation and distribution of the monthly newsletter.
Handle business services, including reconciling corporate credit cards and related tasks.


... Click here to view more detail / apply for Business Service Support

Administration 20 May 2024

1300apprentice has an opportunity for a  Business Trainee with a customer engagement focus to join our partners team. Born from humble beginnings back in 2009 to satisfy the ever-growing need for lighting in Australia and New Zealand. They have grown to become Australia and New Zealands premier online supplier of lighting, ceiling fans and other electrical products in the Australian and New Zealand markets.
Never content with settling, they constantly evolve and challenge the status quo with a passion for delivering high-quality products to the market. This role is available immediately and will see you complete a Certificate III in Business , allowing you to gain experience and develop new skills and capabilities.  Based in Kingsgrove, NSW.
The benefits:

Complete a nationally recognised qualification in  Certificate III in Business (customer engagement focus)
Join a fun, vibrant

... Click here to view more detail / apply for Business (customer engagement), Certificate III, Kingsgrove, NSW

Service Consultant, Operations

• Join Australia’s No.1 Life Insurer
• Self-starters who enjoy a dynamic workplace
• Proven career opportunities and excellent employee benefits

About the opportunity

The Service Consultant function is primarily concerned with the response to and administrative processing of enquiries; Integral to this is quality and service standards which ensure the functions are meeting TAL’s Customer requirements.

A diverse role responsible for administering our products across a number of platforms while providing outstanding customer service. It’s a pivotal role in transforming the experience from a transactional one to a relationship based holistic experience.  

This role is also the perfect launching pad to build a long term career with us!

Responsibilities include:

• Operating as the primary point of contact, responding to all enquiries, aiming to achieve first point resolution
• Completing administrative tasks within service standards and monitoring service delivery and quality
• Respond to escalations and complaints, taking responsibility to gain quick resolutions
• Understand our responsibilities per Privacy law and Compliance guidelines, and execute activities within these
• Identify trends and provide feedback to the Team Manager to prevent reoccurrence
• Engage in a supportive team environment whilst actively sharing skills and knowledge
• Assist other Service teams in other areas (including call centre) to help achieve departmental goals during peak periods

 

Employee value

At TAL, we look for people who represent our diverse Australian community; people who embrace our spirit and inspire confidence in their colleagues, customers and community.

We offer a workplace that’s inclusive and flexible, supporting our people with options that let them make the most of their careers.

It’s a values driven environment, with excellent employee benefits plus learning and development opportunities designed to support our people.

Benefits include:

• A generous company paid life insurance and super plan
• Recognition and reward programs that acknowledge great work
• Coaching, mentoring and training programs
• Flexible work and leave options to support study, family and lifestyle

 

 

Project Coordinator Service Excellence
Job no: HRC0007434
Category:  HEW level 7 - $99,655 to $112,112 plus 17% superannuation
Position: Full Time Fixed Term December 2025
Location: Newcastle (Callaghan) Campus

Our University
The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and create a better future for our regions and the globe. Underpinned by this vision and our values of excellence, equity, engagement and sustainability, the University of Newcastles Looking Ahead Strategic Plan 2020-2025 outlines the Universitys commitment to delivering an exceptional student experience and serving our communities.
For more information click here Our Uni .
 
Our Unit
A unique opportunity exists to join the University of Newcastle as we embark on enhancing our strategic footing for the ... Click here to view more detail / apply for Project Coordinator Service Excellence

Senior Business Systems Analyst - Child & Adolescent Health Service

CRVCID 591792
Before you apply for this position, please read the attached job application information sheet which contains important information. 

See the rewarding impact of your work in the health outcomes of our young patients.
Help us leverage data to support strategic decision-making .

We currently have 1 full time permanent position available; with portfolio focused on supporting financial forecasting, performance, and activity-based funding and costing.
About the role As a Senior Business Systems Analyst you will report to the Director of Business Intelligence and join a team of data specialists.  In this autonomous role, you will enjoy a significant degree engagement with senior stakeholders across your portfolio and enable comprehensive reporting and analysis to inform and support the needs of our organisation.
If you possess a strong analytical

... Click here to view more detail / apply for Senior Business Systems Analyst ? Child & Adolescent Health Service

Business Support Officer - Customer Service
About Us
Gunnedah Shire Council is an integral part of the Gunnedah community, a vibrant, warm and friendly town surrounded by the expansive Liverpool Plains and framed by the Kelvin Ranges. The Koala Capital of the world offers much more than just our famous furry friends! With a population of approximately 13,085 Gunnedah is a commodity hub and major destination on the intersection of the Kamilaroi Highway Touring Route and Oxley Highway. Here at Gunnedah Shire Council, we are committed to providing a friendly and helpful service to all stakeholders and a liveable and accessible community for all ages and demographics. Additionally, we are proud to promote economic and business development in the region.
It is important to note that we are not only invested in the people of Gunnedah, but also heavily invested in our employees and their future careers. 




... Click here to view more detail / apply for Business Support Officer ? Customer Service

?Do work that mattersThe Business Banking Contact Centre supports a range of business customer’s financial needs to move their business from today into tomorrow. Our Business Banking team provide invaluable support to our frontline Relationship Managers as the first point of contact to our business and private banking customers.See yourself in our teamAs a Business banking Associate, you’ll be the friendly voice our business customers hear when the contact us via phone. You will assist business customers manage their day-to-day banking, provide technical support for their merchant facilities. This is a fast paced, phone based role and you will work across a diverse breadth of enquiriesWhat we are looking forPrevious customer service experience and exceptional customer service skills is essentialFinance experience or an interest in banking is desirableSomeone who thrives in a busy environmentHaving a resilient nature is essential in this roleThe ability to master different technologies and multitaskRosterOur customers are at the centre of…

Click here to view more detail / apply for Business Banking Customer Service Perth

The OpportunityWe are seeking a Project Coordinator to join the Customer Implementation team, supporting the implementation and delivery of commercial deals and customer growth programs, unlocking customer savings, and increasing Blackwoods' revenue. This is a great opportunity for someone who loves collaboration and project management to take the next step in their career, and gain exposure to different areas within our business. Bringing your outgoing and customer focused mindset to this role, you will be responsible for providing exceptional support to the wider Customer Strategy team and facilitate internal activities across a variety of functions. This role is permanent, full-time opportunity with the role being based either at Macquarie Park or Greystanes.Some of the skills required:Excellent prioritisation skills, assessing project tasks and executable plans, identifying competing priorities to ensure on time delivery with tight deadlines.A logical, proactive and solutions focused mindset, with the ability to analyse and interpret information, identify risks and issues, shows initiative by suggesting improvements where…

Click here to view more detail / apply for Project Coordinator: Customer Onboarding – Macquarie Park NSW