Total 2 Information Technology job vacancies in Seksyen 13, Selangor

Job description:

- To provide 2nd level support and technical expertise to frontlines from all channels by troubleshooting, resolving and escalating complex technical issues on FTTH, VOIP and IPTV.

- Handling fibre complaint and providing technical support to customer end to end until case closure.

- Perform remote troubleshooting through diagnostic techniques and determine the best solution based on the issue and details provided by customer

Job Requirements:-

• Degree holder in any discipline
• STPM/Diploma holders with relevant working experience – Technical Helpdesk/ IT Support / Customer Service/ Telecommunication
• 1 to 3 years in Technical Helpdesk/IT Support/Customer Service/Telecommunication
• Technically skilled in carrying out independent testing on various devices and to liaise independently with device vendors, manage cases in CRM
• Well versed and able to learn effectively on mobile device and desktop configuration as wells as familiar with mobile device and desktop Operating Systems (Windows, Mac, Linux, iOS, Android, Windows Mobile, Symbian etc)
• Strong analytical skills in troubleshooting internet / data related problems and able to identify issues on devices and gadget and provide / recommend solutions
• Strong communication skills in both English language and Bahasa Melayu with excellent customer handling skills including keyboarding & telephone etiquette
• Have a very creative thinking and has a great passion towards mobile devices and ability to work under pressure & deadline focused

Perks & Benefits

• Nearby public transport
• Central location

職位描述：

- 透過故障排除、解決和升級有關 FTTH、VOIP 和 IPTV 的複雜技術問題，從所有管道為第一線人員提供二級支援和技術專業知識。

- 處理光纖投訴並向客戶提供端到端技術支持，直至案件結案。

- 透過診斷技術進行遠端故障排除，並根據客戶提供的問題和詳細資訊確定最佳解決方案

職位要求：-

• 任何學科的學位持有者
• 具備相關工作經驗的 STPM/文憑持有者 – 技術服務台/IT 支援/客戶服務/電信
• 1 至 3 年技術服務/IT 支援/客戶服務/電信工作經驗
• 擅長在各種設備上進行獨立測試並獨立與設備供應商聯絡，在 CRM 中管理案例
• 精通並且能夠有效地學習行動裝置和桌面配置，並熟悉行動裝置和桌面作業系統（Windows、Mac、Linux、iOS、Android、Windows Mobile、Symbian 等）
• 具有較強的分析能力，能夠解決互聯網/數據相關問題，能夠識別設備和小工具上的問題並提供/推薦解決方案
• 良好的英語和馬來語溝通能力，以及出色的客戶處理技巧，包括鍵盤和電話禮儀
• 具有非常有創意的思維，對行動裝置充滿熱情，能夠在壓力下工作並專注於截止日期

津貼和福利

• 附近的公共交通
• 中心位置