Total 13 fb tourism hospitality job vacancies in Information Technology category in City of London, Greater London, WC2B 6TP

Hours: Full-time (36 hours per week)

Contract: Permanent

Salary: £ 31,980 - £ 44,072

Closing Date: 11th November 2024

Location: West London Retail Skills Hub - Westfield London

About us:

At West London College, we are committed to championing innovation and creativity, and we invite you to join us on this journey. We welcome applicants who can share our values of Ambition, Innovation, Accountability, Collaboration and Inclusion. We have three college sites across West London: Ealing, Hammersmith, and Southall. By bringing your skills to the College, you will have a wonderful opportunity to make a difference in our students’ education and future.

As a diverse College in the UK, we offer an exciting, innovative and stimulating work environment with a wide variety of employment opportunities and a culture focused on Fairness, Respect, Equality, Diversity, Inclusion & Engagement.

For further information about the College, please visit our website.

About the role:

We are looking for a dedicated and skilled Technical Trainer to join our team as a Retail, Hospitality, and Employability Lecturer for Adult Education.

This role involves delivering high-quality, engaging, and industry-relevant training to students, employees, and employers across a range of levels, from Entry level to Level 4, including apprenticeships, commercial programs, and HNC/D provision.

The successful candidate will bring both industry experience and a passion for inspirational teaching and assessment practices, meeting the needs of all learners. Key responsibilities include tracking student engagement, attendance, and progress to ensure successful outcomes. This role will also actively promote West London Retail Skills Hub services and opportunities to local businesses and communities.

Main Duties and Responsibilities:

Deliver the West London Retail Skills Hub curriculum, focusing on retail, hospitality, and employability programs and qualifications.
Provide training aligned with professional standards and College expectations.
Design and deliver programs that meet current retail and hospitality industry needs and address identified skills gaps.
Build, maintain, and develop productive relationships with employers and other stakeholders.
Actively identify and establish new partnerships, supporting program development and expanding both full-cost and funded offerings.
Track, monitor, and evaluate all activities to ensure operational standards are met.
Perform administrative duties as necessary, including keyholder responsibilities.
Share reception duties as needed.
What we offer:

Our team are important to us, and we offer a wide range of benefits to recognise the hard work put into supporting our learners. As a Teacher, you will receive:

- 40 days Holiday Allowance, plus bank holidays (8) and College closure days at Christmas (3)

- Eye care vouchers

- Cycle to Work scheme

- Interest-free loans for Season tickets; Computers

- Contributory average salary with Local Government Pension Scheme (LGPS)

- Continuous Professional Development Events (CPD)

- Access to Perkbox, our rewards and discount platform

- Access to the Colleges Employee Assistance Programme (EAP)

- Discount at the College's on-site hair and beauty salon.

Important Information:

The safety and welfare of our learners and staff are extremely important to us, and this is why we pride ourselves on our safeguarding procedures. As part of our commitment to safeguarding, successful candidates will be subject to an enhanced Disclosure and Barring Service check. Please note it is an offence to apply for this role if you are barred from engaging in regulated activities relevant to children.

For further information about our Safeguarding and Prevent policy, please view the documents attached.

We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, race, religion or belief and marriage and civil partnership.

To apply, please complete an application form before the closing date specified, as CVs will not be accepted. Please ensure you also include a supporting Statement as part of your application where you need to address how you fit the Person Specification detailed in the Job Description attached to be considered for the position.

In submitting your application for this position, you are strictly prohibited from using any form of AI (artificial intelligence) tools or automation. By applying, you confirm that all content is your own and not generated or assisted by AI.

We reserve the right to close the submission deadline earlier than expected, so please ensure you submit your application as soon as possible.

AYANA Hospitality is one of the leading hotel management companies in Indonesia. We pride ourselves on creating extraordinary guest experiences through our luxurious resorts and outstanding service.

As a key member of our team, you will actively write high-quality, maintainable code and contribute directly to our codebase. You will also lead a group of software engineer and conduct code reviews to maintain our coding standards and collaborate with team members to effectively solve problems and deliver high-quality products.

Key Responsibilities:

• Write and review high-quality code, ensuring best practices.
• Lead and mentor software engineering teams.
• Collaborate on technical direction and strategy.
• Design scalable and reliable software architectures.
• Promote a culture of learning and improvement.

• 6+ years of experience in frontend development with a solid portfolio of projects.
• Expertise in HTML, CSS, and JavaScript, with extensive experience in modern frameworks such as React (Next.js, Gatsby.js) and Vue.js (Nuxt.js is a plus).
• 3+ years of experience with backend development (Rails/Laravel)
• Strong understanding of responsive design principles and mobile-first development.
• Extensive experience with version control, maintaining thorough documentation, and executing rigorous testing protocols.

Company Description

Title: Head of Hospitality

Region: London

Salary: £55k

Benefits:

• 33 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave.
• 24 weeks' enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave.
• Free meals on shift.
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance.
• Discounts available from HAPI app, from high street shops to holidays & cinema.
• Wellbeing hub.
• Access to employee assistance programme.
• Cycle to work scheme.

Every interaction is an opportunity to create a lasting impression, and we’re looking for a talented Head of Hospitality who strives to exceed expectations at every turn.

We are looking for an Head of Hospitality for a leading global investment bank in Central London. Our Head of Hospitality will be responsible for overseeing all aspects of hospitality operations, ensuring exceptional service and satisfaction for guests. This role involves strategic planning, leadership, and coordination to enhance guest experiences and optimise operational efficiency. The Head of Hospitality will manage all people, budgets, and resources to maintain the highest standards of service and operational excellence.

BaxterStorey is a leading business in the catering industry, known for our innovative and obsessed approach, exceptional service, and authentic and delicious culinary offerings. We pride ourselves on delivering memorable workplace dining experiences across multiple locations, catering to a diverse clientele. Our team is passionate about food and dedicated to providing top-notch service.

As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

Job Description

Leadership and Management:

• Lead and manage the hospitality team, including hiring, training, and performance evaluations.
• Foster a positive and productive work environment, promoting teamwork and professional development.

Guest Experience:

• Support with Implementing strategies to enhance guest satisfaction and loyalty.
• Address and resolve guest complaints and feedback promptly and professionally.
• Monitor and analyse guest feedback to identify areas for improvement.

Operations Management:

• Oversee daily operations of all hospitality services, including front desk, housekeeping, food and beverage, and event planning.
• Ensure compliance with all health, safety, and sanitation regulations.
• Implement and maintain standard operating procedures (SOPs) to ensure consistent service delivery.

Financial Management:

• Manage and deliver budgets for hospitality operations.
• Monitor financial performance, including revenue, expenses, and profitability.
• Identify cost-saving opportunities without compromising quality and service standards.

Strategic Planning:

• Develop and execute strategic plans to achieve short-term and long-term business objectives.
• Stay updated with industry trends and innovations to enhance operational efficiency and guest experience.
• Collaborate with marketing and sales teams to develop promotional strategies and packages.

Vendor and Resource Management:

• Negotiate and manage contracts with vendors and suppliers.
• Ensure the availability and quality of resources, including supplies and equipment.

Event Coordination:

• Oversee the planning and execution of events, ensuring all details are managed efficiently.
• Work closely with clients to understand their needs and deliver exceptional event experiences.

Qualifications

• Successful Hospitality background in 5 star/Michelin star environment, ideally within Contract Catering.
• Ability to display a real passion for food and customer service.
• Strong leadership and interpersonal skills, and able to demonstrate an analytical approach to problem solving.
• Excellent communication and customer service skills.
• Strategic thinking and the ability to work on own initiative,.
• Financially and commercially astute.
• Intermediate Food Hygiene Certificate or above.
• Proficiency in hospitality management software and tools.

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Proud member of the Disability Confident employer scheme

Pacific Concepts Looking for your next career move?  Our restaurants include: • Rockpool Bar & Grill Sydney  • Saké Restaurant & Bar The Rocks, Double Bay & Manly  • Spice Temple Sydney   About Company Contract Type: Permanent/ Full Time Salary $73,150 – $90,000 pending qualifications and experience Hunter St. Hospitality is the trading name under Urban Purveyor Group Pty Ltd. Benefits We will give you the skills, training, and mentorship from the best in the hospitality industry to help you build the career you’ve always wanted. • Competitive remuneration & bonus incentives • Training, development, and career progression opportunities • Supportive leadership and team environment • Employee Assistance Program • Food & Beverage discounts, gym, and private health insurance discounts • Grow within one of the largest hospitality groups in Australia • Restaurants located in both Australia & New Zealand Task & Responsibilities • Delivering outstanding customer experiences through personally demonstrating positive interactions and coaching the team to do the same • Supporting the recruitment, onboarding, and training of new team members in line with brand values • Having a proactive, and solution focused approach to improving guest satisfaction • Upholding high operational standards across all areas of the restaurant, ensuring consistency and compliance with brand standards and service culture Qualification & Experience If you are looking for your next career move, Pacific Concepts brands have a range of opportunities for a Restaurant Manager, and Assistant Restaurant Manager to join the team. • Previous experience in a management role • A Front of House expert that can deliver exceptional service and take our guests through a casual and fun culinary journey • Knowledge and passion to learn current food and beverage trends • A love of all things hospitality! About Company EXTRAORDINARY DINING CONCEPTS AND EXCEPTIONALLY GOOD TIMES.   A team of creative thinkers and culinary go-getters, we are the curators of extraordinary dining experiences and exceptionally good times.   Established in Sydney and with a cult following Australia-wide, Pacific Concepts is a collective of unique dining concepts, ranging from casually chic to explosively fun.   With origins that date back to 1976, we celebrated our first international launch in Auckland, New Zealand in 2019. Our culinary journey now takes us further afield in Australia and to additional sites in New Zealand.   We’re on a rollercoaster ride and we’re taking adventurous gastronomic travellers with us.   Hop on board! Salary: $73150-90000 Job Publish: 11-10-2024 Job Expire: 10-11-2024 Please click to View more detail / apply .

Company Description

Title: Head of Hospitality

Region: London

Salary: £55k

Benefits:

• 33 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave.
• 24 weeks' enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave.
• Free meals on shift.
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance.
• Discounts available from HAPI app, from high street shops to holidays & cinema.
• Wellbeing hub.
• Access to employee assistance programme.
• Cycle to work scheme.

Every interaction is an opportunity to create a lasting impression, and we’re looking for a talented Head of Hospitality who strives to exceed expectations at every turn.

We are looking for an Head of Hospitality for a leading global investment bank in Central London. Our Head of Hospitality will be responsible for overseeing all aspects of hospitality operations, ensuring exceptional service and satisfaction for guests. This role involves strategic planning, leadership, and coordination to enhance guest experiences and optimise operational efficiency. The Head of Hospitality will manage all people, budgets, and resources to maintain the highest standards of service and operational excellence.

BaxterStorey is a leading business in the catering industry, known for our innovative and obsessed approach, exceptional service, and authentic and delicious culinary offerings. We pride ourselves on delivering memorable workplace dining experiences across multiple locations, catering to a diverse clientele. Our team is passionate about food and dedicated to providing top-notch service.

As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

Job Description

Leadership and Management:

• Lead and manage the hospitality team, including hiring, training, and performance evaluations.
• Foster a positive and productive work environment, promoting teamwork and professional development.

Guest Experience:

• Support with Implementing strategies to enhance guest satisfaction and loyalty.
• Address and resolve guest complaints and feedback promptly and professionally.
• Monitor and analyse guest feedback to identify areas for improvement.

Operations Management:

• Oversee daily operations of all hospitality services, including front desk, housekeeping, food and beverage, and event planning.
• Ensure compliance with all health, safety, and sanitation regulations.
• Implement and maintain standard operating procedures (SOPs) to ensure consistent service delivery.

Financial Management:

• Manage and deliver budgets for hospitality operations.
• Monitor financial performance, including revenue, expenses, and profitability.
• Identify cost-saving opportunities without compromising quality and service standards.

Strategic Planning:

• Develop and execute strategic plans to achieve short-term and long-term business objectives.
• Stay updated with industry trends and innovations to enhance operational efficiency and guest experience.
• Collaborate with marketing and sales teams to develop promotional strategies and packages.

Vendor and Resource Management:

• Negotiate and manage contracts with vendors and suppliers.
• Ensure the availability and quality of resources, including supplies and equipment.

Event Coordination:

• Oversee the planning and execution of events, ensuring all details are managed efficiently.
• Work closely with clients to understand their needs and deliver exceptional event experiences.

Qualifications

• Successful Hospitality background in 5 star/Michelin star environment, ideally within Contract Catering.
• Ability to display a real passion for food and customer service.
• Strong leadership and interpersonal skills, and able to demonstrate an analytical approach to problem solving.
• Excellent communication and customer service skills.
• Strategic thinking and the ability to work on own initiative,.
• Financially and commercially astute.
• Intermediate Food Hygiene Certificate or above.
• Proficiency in hospitality management software and tools.

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Proud member of the Disability Confident employer scheme

Job Description

Leadership and Management:

• Lead and manage the hospitality team, including hiring, training, and performance evaluations.
• Foster a positive and productive work environment, promoting teamwork and professional development.

Guest Experience:

• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Address and resolve guest complaints and feedback promptly and professionally.
• Monitor and analyse guest feedback to identify areas for improvement.

Operations Management:

• Oversee daily operations of all hospitality services, including front desk, housekeeping, food and beverage, and event planning.
• Ensure compliance with all health, safety, and sanitation regulations.
• Implement and maintain standard operating procedures (SOPs) to ensure consistent service delivery.

Financial Management:

• Develop and manage budgets for hospitality operations.
• Monitor financial performance, including revenue, expenses, and profitability.
• Identify cost-saving opportunities without compromising quality and service standards.

Strategic Planning:

• Develop and execute strategic plans to achieve short-term and long-term business objectives.
• Stay updated with industry trends and innovations to enhance operational efficiency and guest experience.
• Collaborate with marketing and sales teams to develop promotional strategies and packages.

Vendor and Resource Management:

• Negotiate and manage contracts with vendors and suppliers.
• Ensure the availability and quality of resources, including supplies and equipment.

Event Coordination:

• Oversee the planning and execution of events, ensuring all details are managed efficiently.
• Work closely with clients to understand their needs and deliver exceptional event experiences.

Company Description

Title: Head of Hospitality

Region: London

Salary: £55k

Benefits:

• 33 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave.
• 24 weeks' enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave.
• Free meals on shift.
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance.
• Discounts available from HAPI app, from high street shops to holidays & cinema.
• Wellbeing hub.
• Access to employee assistance programme.
• Cycle to work scheme.

Every interaction is an opportunity to create a lasting impression, and we’re looking for a talented Head of Hospitality who strives to exceed expectations at every turn.

We are looking for an Head of Hospitality for a leading global investment bank in Central London. Our Head of Hospitality will be responsible for overseeing all aspects of hospitality operations, ensuring exceptional service and satisfaction for guests. This role involves strategic planning, leadership, and coordination to enhance guest experiences and optimise operational efficiency. The Head of Hospitality will manage all people, budgets, and resources to maintain the highest standards of service and operational excellence.

BaxterStorey is a leading business in the catering industry, known for our innovative and obsessed approach, exceptional service, and authentic and delicious culinary offerings. We pride ourselves on delivering memorable workplace dining experiences across multiple locations, catering to a diverse clientele. Our team is passionate about food and dedicated to providing top-notch service.

As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

Qualifications

• Successful Hospitality background in 5 star/Michelin star environment, ideally within Contract Catering.
• Ability to display a real passion for food and customer service.
• Strong leadership and interpersonal skills, and able to demonstrate an analytical approach to problem solving.
• Excellent communication and customer service skills.
• Strategic thinking and the ability to work on own initiative,.
• Financially and commercially astute.
• Intermediate Food Hygiene Certificate or above.
• Proficiency in hospitality management software and tools.

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Proud member of the Disability Confident employer scheme

We are looking for a high-performing Director of Sales. The successful candidate will meet our customer acquisition and revenue growth objectives. Director of Sales responsibilities include developing key growth sales strategies, tactics and action plans. Successful execution of these strategies is required to achieve your financial targets. Director of Sales duties will include hitting annual targets, building relationships and understanding customer trends.

Responsibilities

• Own and hit/exceed annual sales targets within assigned territory and accounts
• Develop and execute strategic plan to achieve sales targets and expand our customer base
• Build and maintain strong, long-lasting customer relationships
• Partner with customers to understand their business needs and objectives
• Effectively communicate the value proposition through proposals and presentations
• Understand category-specific landscapes and trends
• Reporting on forces that shift tactical budgets and strategic direction of accounts

• Proven hotel sales experience, meeting or exceeding targets
• Previous experience as a Senior Sales Manager or Assistant Director of Sales or Director of Sales from reputable 5 star hotels
• Ability to communicate, present and influence all levels of the organization
• Proven ability to drive the sales process from plan to close
• Proven ability to articulate the distinct aspects of products and services
• Proven ability to position products against competitors
• Demonstrable experience as head of sales, developing client-focused, differentiated and achievable solutions
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills
• Indonesian citizen only

AYANA Hospitality is seeking an experienced Assistant Director of Finance to join our team. In this role, you will work closely with the Director of Finance to ensure the smooth and efficient operation of the finance department.

Key responsibilities include:

• Assist in the development and implementation of financial policies and procedures
• Prepare and review financial statements in adherence to regulatory guidelines
• Manage financial audits and ensure compliance with internal controls
• Oversee accounts payable and receivable processes
• Forecast financial performance and assist in budgeting activities
• Provide guidance and support to finance team members

The ideal candidate will have a strong background in finance, including knowledge of accounting principles and financial analysis. Excellent organizational and leadership skills are essential, as well as the ability to work collaboratively with cross-functional teams.

Requirements:

• Bachelor's degree in finance, accounting, or a related field
• 3+ years of experience in a similar role
• Proficiency in financial software and advanced Excel skills
• Strong analytical and problem-solving abilities
• Excellent communication and interpersonal skills
• Ability to multitask and meet deadlines
• CPA or CFA certification is a plus

• Bachelor's degree in finance, accounting, or a related field
• 3+ years of experience in a similar role
• Proficiency in financial software and advanced Excel skills
• Strong analytical and problem-solving abilities
• Excellent communication and interpersonal skills
• Ability to multitask and meet deadlines
• CPA or CFA certification is a plus

We are excited to be recruiting for a Director of Revenue for an ambitious Hotel Project across Europe. With imminent openings and repositioning projects in Paris, Barcelona and London under the Miiro brand, and a number of existing properties in other key European destinations, there has never been a more exciting time to join.

The Director of Revenue will work closely with stakeholders internally and externally to determine and devise appropriate Revenue strategies in key markets and segments to maximize hotel revenue performance.

You will have extensive experience in revenue management within the hotel sector. You should demonstrate a deep understanding of developing and executing revenue strategies, processes, and procedures.

Your key responsibilities will include effective management of the CRM team to set strategies which allow us to meet & exceed our budgeted expectations and out-perform our competition. You will play a leading role in setting and driving company standards and improving key KPI’s such as budgeted RevPar and RGI in the most profitable and sustainable way possible whilst ensuring our brand integrity and operating within our values.

Key Accountabilities

• Drive Market Share and Revenue Performance – of hotels managed by themselves and their respective direct reports.

• Provide Revenue direction and leadership, of hotels managed by themselves and their respective direct reports

• Devise in partnership with senior team the overall revenue strategies for the individual properties and group as a whole.

• Develop overall pricing strategy to include all market segments and distribution channels • Effectively manage and be in control of all inventory for a group of hotels

• Ensure all distribution channels are optimised and managed accordingly

• Create accurate timely reporting suitable for the senior team to make important strategic decisions and react to changing market conditions.

• Present and contribute during monthly, quarterly owner’s and budget meetings

Key Responsibilities

TEAM MANAGEMENT

• Manage and lead the revenue team as the brand grows.

• Ensure the team are clear of their objectives and targets and are working towards these

• Provide & create suitable training and support to team members in their development and progression

• Interviewing, recruiting and inducting new members of the team

• Leading team meetings and communicating key business goals, focuses and initiatives

• Ensure effective processes and policies are in place and effectively implemented to help the department/company meet its performance and strategic goals

• Ability to manage business conflicting views in a logical and rational manner, escalating and informing the right stakeholders.

• Ability to make good decisions and decide when to consult or bring other stake holders into the decision-making process

• Lead by example - communicate effectively, empathise with others, overcome challenges and defuse conflict

SALES AND PRICING STRATEGY

• Develops, monitor and adjusts sales, groups and pricing strategies

• Monitor and regulate groups business at hotels to ensure that all groups statuses are accurate

• Ensures pricing consistency across all distribution channels (Rate Parity)

• Identifies Revenue and Sales opportunities through channels and recommends action accordingly

• Liaises with market managers for key 3rd party operators

• Reviews sales account production monthly with sales to identify patterns & volume of production to agree appropriate actions are taken

• Provide group strategy according to seasons, events and more to improve performance.

• Implements all blackout dates and reviews frequently to determine if adjustments are needed

• Working with Marketing team to project manage promotions during low demand period, value add promotions and event periods.

• Focus on lowering distribution costs and driving room nights to the most profitable channel

• Ensure branded lowest rate promise is kept with no successful rate parity fee claimed.

• Collaborates with the Marketing team to improve digital marketing efforts, to support the hotel strategic marketing plans working within the budgets.

REPORTING AND ANALYSIS

• Provides analysis of strategies, room statistics and performance trends

• Writes and reviews end of month revenue reports for each hotel such as booking pace, competitive share analysis and segmentation reports

• Provides monthly revenue report(s) for each hotel to analyse past and present trends and make recommendations for future strategies

• Ability to forecast within the industry standard of 3% and present forecasts and rationale to stakeholders.

• Prepares reports and other materials for regular meetings and business processes.

KEY MEETINGS

• Lead weekly revenue meetings with hotels providing reports on the hotel performance historical and future business on the books, as well as upcoming strategies

• Participate and explain market trends and hotel performance in monthly owners meeting

• Prepare and present annual topline Budget to key Stakeholders

• Ensures Operations, Marketing and Sales Teams are aware of current strategies and have the information needed to execute them (such as; daily strategies, inventory management, and package inclusions).

Key Skills and Competencies

• Experience of setting a brand pricing strategy for a repositioned property in major European cities.

• Strong leadership and analytical skills

• Ability to lead and develop growing teams

• Effective conflict management resolution skills

• Proactive in achieving Rooms Revenue and MICE Revenue goals

• Team player with strong interpersonal skills

• Analytical approach to problem solving and ability to “think outside the box”.

• Ability to develop and deliver effective presentations

• Demonstrate self-confidence, energy, enthusiasm and be a motivator

• Ability to investigate systems malfunctions or user-input errors.

• Ability to adapt to a frequently changing market environment.

• Ability to work under pressure & meet deadlines

• Solid attention to detail and time management skills

• Demonstrates an up-to-date and in-depth understanding of the industry

• Provides targeted and timely communication of results, achievements and challenges to the stakeholders.

• Communicates market direction & strategy including changes to Marketing, Sales and hotel leadership team including GMs

Are you looking for a new role within a growing business? Are you wanting to take on a new challenge to grow your career within the hospitality sector?

Your new company

I am working with an amazing, growing hospitality business that is looking for a new Head of FP&A. This company has been on a continuous growth cycle and is looking to double the company's turnover over the next few years. This role will report directly to the CFO. They are looking for an energetic, passive, hands-on person who is willing to take on a new challenge, providing strategic insights, financial modelling and providing mentorship and leadership for team members.

Your new role

• Provide and deliver financial planning and analysis insights and strategic decision-making
• Budgeting and forecasting, identify variances and provide commercial insights to senior stakeholders
• Financial modelling - identifying scenarios and analyse future impact
• Partner with cross-functional business units
• Provide mentorship and development for team members

What you'll need to succeed

• ACA/ACCA/CIMA qualification with experience working in the hospitality or retail industry
• Financial planning and analysis experience in previous roles
• Modelling, strategic decision-making, budgeting and forecasting, providing reports and presenting ability
• Team management - leadership, development and mentorship skills
• Proven experience working with senior stakeholders
• Excellent excel and experience working with financial planning software

What you'll get in return

Along with a competitive salary, you will receive a bonus + other benefits, hybrid work, an opportunity to be part of a growing business, an opportunity to take on ad hoc projects and interactions with senior team members.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Head of Brand Marketing - £70,000 - £75,000 -- Hospitality Industry - West London

This company is a dynamic and building hospitality company that is the leader in their field. They work with some of the best hotels and have a very strong international presence that continues to allow this company to be number 1. This hospitality company specialises in a range of room types to show its uniqueness in Europe and the US.

Your new role:
This company is looking for a driven and ambitious senior brand marketer to lead a strong team of 4 marketers as a global leader in the hospitality industry. The company is in a very fast growth period right now with launches in a variety of areas such as America and Europe. They are looking for a head of brand marketing to bring the brand to life and continue developing the story of the business. You will also be responsible for:

• Take ownership of the full brand marketing strategy to align the objectives and goals of the business.
• Manage a strong team of 4 marketers, from marketing designers to PR professionals.
• Take a strong interest in industry trends and competitor analysis to remain within the best of the best.
• Own the full marketing budget effectively, splitting fairly across all channels.
• Use KPIs and data to make strong improvements through measuring the success of each campaign.

What you need to succeed:
To be successful in this role, you will have to be a very ambitious individual that has a creative pulse to deliver outstanding brand engagement activities. An essential part of this role is to have strong experience within the hotel industry, especially lifestyle hotels on a global scale. This will enable you to truly hit the ground running and be part of a very innovative company. You will manage a team of 4 very creative individuals, so having previous line management experience would be very beneficial and advantageous for this role. Strong brand experience is essential for this role, across all channels including social media, email marketing, and website development, but it is a very 360 marketing role.



What you get in return:
This opportunity offers a very competitive salary of up to £75,000 for the right candidate and a 10% bonus on top. Due to this being a successful hospitality business, you will get fantastic discounts and deals with all properties globally to assist in your travel plans! This company is all about the development and growth of the individual and will offer a lot of support and learning tools to learn and grow within the role. This is a very employee-led business and the success comes from within, so you will get to be part of an award-winning business. This company offers a fantastic range of benefits and can share more!


What to do now:
If this role is of interest to you, then please 'apply below' by sending an up-to-date copy of your CV and I will be in touch if it aligns with what I am looking for. We offer a very rewarding referral scheme for the successful candidate, so if this is not the right role now, but if you know someone in your network, then please forward the details!

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

The Assistant Director of Human Resources at AYANA Hospitality plays a crucial role in planning, managing, and coordinating all Human Resources activities within the company. This includes overseeing the administration of budget, benefits, wages, labor and employee relations, and training programs. As part of the leadership team, the Assistant Director of Human Resources ensures compliance with company policies, local regulations, and employment practices.

The Assistant Director will work closely with department heads to implement effective recruiting and screening procedures, ensuring the selection of the most qualified candidates for open positions. They will also support department heads in employee orientation, training, and development, as well as performance evaluation.

Additionally, the Assistant Director of Human Resources is responsible for maintaining employee records, legal documents, policies, and procedures. They will analyze the company's manpower requirements and make recommendations for selection and development activities to meet those needs. The Assistant Director will also stay updated on labor trends, social legislation, and any changes that may impact the organization.

Other responsibilities include overseeing employee facilities, coordinating employee social and recreational activities, and implementing employee relations and motivation programs. They will disseminate information on employer-employee relations, employee activities, and company policies to ensure effective communication throughout the organization.

• Bachelor's degree in Human Resources, Psychology, or related field.

• Minimum of 2 years of experience in a similar role or senior managerial role with extensive knowledge of labor law and employment regulations
• Strong communication skills, both written and interpersonal
• Excellent verbal and written English language skills, with knowledge of additional languages considered a plus
• Ability to lead and direct a diverse team of human resources professionals
• Adaptability and ability to thrive in a fast-paced environment
• Proficiency with computerized communication and record-keeping programs.
• Professional HR certifications are a plus.

Head of Culture, Events, Heritage and Tourism

Service care Solution are currently recruiting for the Head of Culture, Events, Heritage and Tourism with the Royal Borough of Greenwich.

The Head of Culture, Events, Heritage and Tourism will be the lead officer for the implementation of new, innovative and creative cultural, heritage and tourism projects that support the priorities and outcomes of the Royal Borough of Greenwich.

Main Responsibilities

As the Head of Culture, Events, Heritage and Tourism, some of your responsibilities will be:

• To take lead responsibility on the client side for the development and provision of efficient, effective and customer-focused client services ensuring that the relevant providers are fulfilling their duties as part of their service level agreements to deliver cultural, heritage and tourism services.

• To take the lead in delivering and developing the Council's corporate and community Events programme. To lead on the implementation and delivery of the council's priorities in relation to events and to take responsibility for achieving a commercial income from them, where possible.

• To provide strategic guidance and advice to members and officers across the council and stakeholders on events and to ensure that the Council discharges it statutory duties in respect of event planning.

• Represent the council interest and work with the providers to ensure they make effective contributions to the delivery of the Royal Borough's priorities on culture, events, heritage and tourism, making Royal Greenwich a great place to visit and supporting the growth agenda.

• Lead on the management and development of relations with the providers, stakeholders and partners with the objective of achieving continuous improvement in the quality of the services.

Requirements:

• Substantial experience as a senior manager in a culture, events, heritage of tourism role or holding a recognised qualification and relevant experience.
• Experience of working in the culture, events, heritage or tourism sector, including up-to-date knowledge of key sector legislation and strategies, funding regimes and key personnel of key agencies in the sector.

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll service twice a week

If you are interested in the Head of Culture, Events, Heritage and Tourism role, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

Proud member of the Disability Confident employer scheme