Total 12 Finance / Banking / Insurance job vacancies in Blackpool, Lancashire

Attendance at Theatre sessions. Attendance at out-patient clinics. Research Provision of in-patient care for Consultants patients. Other duties as directed by the Clinical Director for the care of patients.

The successful applicant is expected to obtain high volume surgical and clinical experience from this post. At the same time the post holder will have dedicated research time that will allow carrying out and participating in high quality research, with the aim of peer-reviewed publications and national/international presentations. The Post holder will be supported for presenting their research findings (study leave, travel expenses).
The post is ideal for junior doctors aiming to improve their CV in preparation for application to training posts. The successful applicant will work under the direct supervision of Mr CP Charalambous both with regards to clinical work and research.
The Department has 10 Consultant Orthopaedic Surgeons all of whom perform a variety of Elective and Trauma work. In addition to the advertised post, other grades include 3 Associate Specialists, 10 Staff Grades, 11 STs and 4 FY1’s.

a) Attendance at Theatre sessions.

b) Attendance at out-patient clinics.

c) Research

d) Provision of in-patient care for Consultant’s patients.

e) Other duties as directed by the Clinical Director for the care of

“The junior doctor accepts that he will also perform duties in occasional emergencies and unforeseen circumstances at the request of the appropriate Consultant, in consultation where practicable with his colleagues, both senior and junior. It has been agreed between the professions and the Department that while juniors accept that they will perform such duties, the Secretary of State stresses that additional commitments arising under this sub-section are exceptional and in particular, that juniors should not be required to undertake work of this kind for prolonged periods or on a regular basis”.

Blackpool Teaching Hospitals NHS Foundation Trust is a forward looking and innovative place to work and is committed to Values Based Collaborative Leadership and being a ‘Great Place to Work’.



Blackpool Teaching Hospitals NHS Foundation Trust was established on 1st December 2007. The Trust gained Teaching Hospital status and became Blackpool Teaching Hospitals NHS Foundation Trust in 2010. In April 2012 the Trust merged with community health services from NHS Blackpool and NHS North Lancashire as part of the Transformation of Patient Pathways Programme. We are now a Vanguard site with Extensive Care Services provided for the complex elderly population within Blackpool, Fylde and Wyre.

The Trust serves a population of approximately 440,000 residents across Blackpool, Fylde, Wyre, Lancashire and South Cumbria and the North of England. It comprises Blackpool Victoria Hospital which is a large busy acute hospital and two smaller community hospitals – Clifton Hospital and Fleetwood Hospital and the National Artificial Eye Service.
1. Attendance at Theatre sessions.
2. Attendance at out-patient clinics.
3. Research
4. Provision of in-patient care for Consultant’s patients.
5. Other duties as directed by the Clinical Director for the care of patients.






This advert closes on Tuesday 19 Nov 2024

Proud member of the Disability Confident employer scheme

The successful applicant is expected to obtain high volume surgical and clinical experience from this post. At the same time the post holder will have dedicated research time that will allow carrying out and participating in high quality research, with the aim of peer-reviewed publications and national/international presentations. The Post holder will be supported for presenting their research findings (study leave, travel expenses).

The Department has 10 Consultant Orthopaedic Surgeons all of whom perform a variety of Elective and Trauma work. In addition to the advertised post, other grades include 3 Associate Specialists, 10 Staff Grades, 11 STs and 4 FY1’s.

a) Attendance at Theatre sessions.

b) Attendance at out-patient clinics.

c) Research

d) Provision of in-patient care for Consultant’s patients.

e) Supporting on-call rota

e) Other duties as directed by the Clinical Director for the care of Trauma & Orthopaedics



Blackpool Teaching Hospitals NHS Foundation Trust is situated on the west coast of Lancashire, with services covering the local authority areas of Blackpool, Fylde and Wyre. The Trust is part of the Lancashire and South Cumbria Integrated Care System (ICS) supporting a population of around 1.6 million people.

We have three main hospitals providing acute services to around 330,000 local residents and employ over 7000 people from 68 different countries.

The organisation provides specialist tertiary care for cardiac and haematology services, delivers community health services to over 445,000 residents including those in North Lancashire and hosts the National Artificial Eye Service across England. We also have specialised Cardio-thoracic Surgical and Sleep Medicine services (including polysomnography) and provide urgent and emergency care services to an estimated 18 million people who visit the seaside resort each year.

Please see attached Job Description to find out more about this role. For any queries please contact the Head of Department, Mr Shetty on 01253 956715.


This advert closes on Thursday 28 Nov 2024

Proud member of the Disability Confident employer scheme

Fylde Locality



Applications are invited for an experienced B4 Medical Secretary to provide secretarial and administration support to the Consultants and Medics at the Community Mental Health Team, based at The Gateway Centre, Blackpool. The successful applicant will be offered full on the job training.



You will need advanced word processing skills, OCR level III or equivalent word processing experience. In addition you will need digital audio typing experience.

You will need experience of live typing in meetings with excellent summarising skills. You will need previous Secretarial experience. The post holder will coordinate their activities with other members of the secretarial team to ensure an efficient and confidential service is provided. The successful applicants will require a flexible approach and the ability to work across other sites if required for the needs of the service.



Lancashire and South Cumbria NHS Trust is a great place to work and has a sound future as a leading provider of excellent mental health and substance misuse services. The Trust invests in its staff and seeks to provide them with opportunities for training and personal development.



The services provided include community nursing, health visiting and a range of therapy services including physiotherapy, podiatry and speech & language. Wellbeing services provided include smoking cessation and healthy lifestyle services.































The post holder will manage the office administration of the Consultant and other medical staff within the team, providing an efficient and effective secretarial service to support medical staff in maintaining a safe, efficient and effective clinical service.

The post holder will be expected to organise their own time and manage and prioritise their own workload, ensuring urgent matters are dealt with efficiently and that record keeping is accurate and complete. The post holder will be expected to utilise good communication skills to liaise effectively with colleagues and external agencies as required.

The post requires excellent organisational skills including medical audio-typing and live typing if requested by the Consultant eg Best Interest Meetings, or Professionals Meetings. The post holder will utilise a range of technical skills including word-processing, email and computerised diary systems, and employ a range of electronic systems relating to clinical records.

The confidential nature of all work must be understood and safeguarded. The post holder will be expected to cover for absent colleagues as necessary for short periods of time such as annual leave and short-term sickness.



Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.



For more information please visit our website via Lancashire & South Cumbria NHS FT.

Please see attached the job description and person specification for more information about this role.


This advert closes on Thursday 28 Nov 2024

Title: New Homes Sales Associate – Chorley
Contract type: 12 month fixed term contract
Hours: Full time
Working pattern: Tuesday to Saturday
Sales suite standard hours are 10am - 5pm
Persona: site based at Saxon Fields, Chorley
Salary: circa £30,000 plus commission


Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated

Are you a hardworking, self- motivated and tenacious salesperson with sound experience in residential house sales.

Reporting to the Regional Sales Manager, the successful candidate will be an ambitious individual with a track- record of meeting targets in a demanding sales environment. You will have experience as a sales associate for a house builder/ housing association or estate agency. Your ability to demonstrate high levels of customer service is essential, as this is key to everything we do. You will be a team player, whilst being a self-motivated and dynamic individual with a target-driven attitude.

Essential skills:

First-class negotiation skills
Proven track record of property sales experience
Ability to meet and exceed targets
Excellent written and oral communication skills
Confident using computer systems including Microsoft Excel, Teams and In House CRM
Customer-focused and attention to detail
Organisation skills

Duties will include, but are not limited to:

• Advising customers on the sales journey and progressing sales
• Ensuring the sales suite is presentable
• Manage sales database and ensure it is kept up to date
• Meeting and greeting customers on site
• Taking customers details and qualifying their requirements
• Dealing with incoming sales enquiries
• Conducting viewings
• Stock unit maintenance

Key requirements:

• Ability to troubleshoot
• Be a team player but also able to work independently/remotely
• Be available to work weekends and flexibility surrounding working days / hours

Why choose L&Q?

• Strong family friendly policies
• Committed Learning & Development
• Annual leave starting from 28 plus bank holidays
• Westfield Health cash plan
• Generous non-contributory life Assurance
• An Employee Assistance Programme
• Employee discount scheme
• Up to 21 volunteer hours per year
• Excellent Pension Scheme – double contribution up to 5%
• Great places to work certified 2023
• Best Workplaces for Women – ranked 23 in the UK

*We are a multi-site organisation, so roles will require occasional travel between offices, but expenses will be covered.

If you believe you have the skills and experience for this role and are interested in working for an organisation that can really make a difference to people’s lives, then please apply without delay!

Our commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

An exciting opportunity has arisen to join the Central neighbourhood integrated community team based at Whitegate HC.

Blackpool Teaching Hospitals NHS Foundation Trust is a large, integrated provider of acute and community services to the 445,000 population of the Fylde coast health economy and the estimated 11 million visitors to the seaside town of Blackpool. With patients and families at the heart of all we do, we are committed to creating a culture that empowers our staff and inspires us all to deliver first class clinical care. We form a central part of the Healthier Fylde Coast Integrated Care Partnership and our progressive approach to partnership working in the area provides an enviable opportunity to redesign and deliver services that meet the challenges of today’s health system.

As a community nurse you will gain a unique set of skills. As a team we will support you to gain these skills by providing appropriate extra training.

We will also provide the following to ensure your transition to a new area / team is as smooth as possible by:
• Robust induction period
• Buddy/Mentor
• Preceptorship programme
• Protected supernumerary time
• Clinical 1 to 1 and supervision sessions with Clinical Lead
• In House and external training provision.

The main duties of the role are to provide holistic, patient centred, evidence based care to individuals in their own home setting. This will include:
• Administration of medications
• Care of the elderly
• Palliative care and assessment of needs
• Syringe driver management
• Central line care
• PEG care
• Wound care
• Drain management
• Venous & arterial leg ulcer care
• Catheter & nephrostomy care
• Holistic assessments and risk bundles
• Observations
• Venepuncture

Blackpool Teaching Hospitals NHS Foundation Trust is a large, integrated provider of acute and community services to the 445,000 population of the Fylde coast health economy and the estimated 11 million visitors to the seaside town of Blackpool. With patients and families at the heart of all we do, we are committed to creating a culture that empowers our staff and inspires us all to deliver first class clinical care. We form a central part of the Healthier Fylde Coast Integrated Care Partnership and our progressive approach to partnership working in the area provides an enviable opportunity to redesign and deliver services that meet the challenges of today’s health system.

We are not underestimating the challenges facing today’s health system but believe there are the foundations here in Blackpool to deliver truly excellent, integrated services that can make a major impact on the lives of the thousands of people we serve.

Assess, plan, implement and evaluate the individual requirements of patients and carers referred to District Nursing

Provide a high standard of evidence based nursing care to patients in the Community.

Use a high level of communication skills with patients and their families, including those with English as a second language or learning disabilities, to communicate condition-related

Actively seek to promote health both individually and to patients and carers.

Administer drugs within NMC guidelines.


This advert closes on Wednesday 27 Nov 2024

Proud member of the Disability Confident employer scheme

To actively promote teamwork, respect, integrity, accountability, excellence and compassion within the clinical team in accordance with the Trust values and code of conduct.

To undertake mental health assessments including Risk assessments within a multi-disciplinary assessment team.

To be proficient in referring to other clinicians within the service or referring to other services/agencies where necessary.

To provide a fast, responsive service to assess individual’s needs.

Providing a communication structure between GP’s, IAPT and non IAPT services in LSCFT, non-statutory service, as a means of ensuring the highest possible standards of patient care.

Working as part of a multi-disciplinary team (MDT) you will use your skills, knowledge and understanding to deliver exceptional quality care for adults with moderate to severe mental health difficulties.

As a Lead Practitioner, you will coordinator care by working closely with people who are suffering from various mental health conditions in their own homes or in the community to help them recover from their illness and improve their general quality of life. This role includes assessing patients, providing care/support, developing risk assessments, collaborative care planning, medication management and physical health monitoring, managing patient documents and all other general nursing duties.

Alongside becoming an advocate for the people in your care, supporting and signposting them, so they can focus on their recovery and helping them met their life goals.

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

For more information please visit our website via Lancashire & South Cumbria NHS FT.

Please see attached the job description and person specification for more information about this role.


This advert closes on Wednesday 27 Nov 2024

We are looking to recruit a Ward Clerk to the Acute Medical Unit.

We admit patients medically unwell patients direct from GP's or the Emergency Department /clinics. The patients are seen, assessed and treated, then transferred or discharged.

This is an opportunity to become part of a dynamic team in a demanding fast paced environment with a high turnover of patients that is committed to delivering the best quality care.

The candidates we are looking for must work well within a team, be efficient with computer systems, be able to communicate effectively over the telephone and be competent is general admin duties.

The main responsibilities include assisting nursing staff in the admitting and welcoming of patients and relatives to the ward. Ensure case notes are efficiently obtained, distributed and maintained. Clerical duties associated with the admission, transfer and discharge of patients. Using the hospital computer systems.

Communicate and consult with other departments, internal and external to the Trust, in furtherance of the service provided to patients. Make follow-up appointments for patients when necessary. Order and maintain levels of stock stationery, etc. Collect and distribute mail. General office duties e.g., filing photocopying etc. Keeping the ward and reception areas clean and tidy.

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 8,000 staff, many of whom have won awards for their work.

Main duties:
1. Assist in the reception of patients and relatives to the unit.
2. Clerical duties associated with the admission, transfer and discharge of patients.
3. Enter patient information on a computerised Patient Administration System (P.A.S.) and obtain relevant electronic wristband.
4. Communicate with patients, visitors and colleagues by telephone, face-to-face or in writing, in furtherance of the effective running of the unit.
5. Ensure case notes are efficiently maintained, including:-
6. Filing episodic clinical and nursing notes.
7. Filing investigation reports. Then send for coding.
8. Request x-rays, pathology reports from the appropriate departments.
9. Communicate/consult with other departments, internal and external to the Trust e.g., Patient Services, Community Matrons, Social Workers, Health Visitors and Ambulance service in furtherance of the service provided to patients.
10. Make follow-up appointments for patients when necessary,request outpatient diagnostics as requested.
11. Collect and distribute mail for patients and staff.
12. General office duties e.g., filing photocopying, use of facsimile and errands.


This advert closes on Sunday 24 Nov 2024

Your new company
I am working with a thriving organisation based in Nelson, who are dedicated to providing outstanding quality, value, and service to both their internal and external customers. Due to upcoming maternity leave, they are looking for an experienced Purchase Ledger Clerk to join their team on a full time basis, for a minimum of 12 months.

Your new role
As a Purchase Ledger Clerk, you will play a crucial role in supporting the Purchase Ledger Manager with various financial and administrative tasks. This full-time, fixed-term contract role involves processing weekly payment runs, handling a high volume of invoices, and assisting with month-end duties. You will also be responsible for processing European invoices, managing employee expenses, and ensuring intercompany accounts balance each month. Additionally, you will run weekly and monthly reports, assist with GRNI reviews, and monitor invoices in query. Your role will also include process improvement initiatives, setting up new suppliers, posting bank payments to the ledger, and addressing queries on the PO system.

What you'll need to succeed
To excel in this role, you must have proven experience in purchase ledger or a similar position. Proficiency in accounting software (Dynamics 365 experience is a plus) and MS Office, particularly Excel, is essential. You should possess excellent analytical, negotiation, and communication skills, with a high attention to detail and accuracy in financial reporting. Strong organisational and time management skills are crucial, along with the ability to work independently and as part of a team. You should be proactive, with a positive outlook and a collaborative approach to working with stakeholders. Strong problem-solving skills and the ability to adapt to changing business needs are also important.

What you'll get in return
In return for your hard work and dedication, you will be part of a supportive and innovative team that values integrity, trust, and personal responsibility. You will be offered a salary up to £27,500 per annum, with 33 days holiday. You will have the opportunity to develop your skills and grow within a fast-paced and dynamic organisation. They offer a hybrid working model, with a minimum of three days on-site, allowing for flexibility and work-life balance. You will also benefit from a positive and inclusive work culture that embraces diversity and encourages effective communication and teamwork.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

We currently have a full time (37.5 hours/week) permanent contract for a Band 5 Staff Nurse on Ward 35.

As an integral member of the team the post holder assists and participate in maintaining the smooth running of the unit by providing clerical and administrative support to the nursing staff and (as appropriate) wider multidisciplinary team. The post holder is required to regularly liaise with other areas/departments within the hospital. The post holder is required to work on own initiative and to provide Best Practise standards of care to patients admitted following a fracture or onset of Acute orthopaedic condition.

Ward 35 is a 27 bedded female trauma ward caring for patients of all ages with fractures and acute orthopaedic conditions. The post would suit a newly qualified Staff Nurse or an experienced Staff Nurse wanting to gain further experience in trauma nursing, rehabilitation and complex discharge planning. A full induction package and, preceptorship programme will be offered to the successful candidate. There will also be the opportunity for further study in the area of Trauma Orthopaedics and associated courses such as Student Nurse Mentorship, Tissue Viability and Dementia and leading on to relevant management courses.

You will be working in a close knit team within a busy ward and we will you require you to be flexible in your hours of working to ensure that we can deliver a quality service.
• Maintain activities to meet requirements.
• Ensure all policies/protocols/standards are upheld and abide by all policies and procedures regarding implementation, monitoring, training and audit of infection prevention and control issues.
• Maintain Health and Safety for all staff, patients, visitors, and members of the multidisciplinary team following the Trust’s policy.
• The post holder must comply with all relevant policies, procedures and training on infection prevention and control.
• Attend yearly updates for all statutory training.
• Take charge of a clinical area unsupervised after progressing through the foundation gateway, this will be on an occasional basis. Once the post holder has gained sufficient experience and has fulfilled their competencies, they will be required to take charge of a
clinical area on a regular basis.
• Manage activities to meet requirements.
• Report and document accidents, incidents, and losses.
• Manage activities to meet customer requirements.
• Be accountable within the team for the planning, implementing and evaluation of patient care, maintaining agreed standards and ensuring patient satisfaction.
• Arrange for the care of patients’ valuables and other property as per Trust policy.
• Contribute to improvement at work.
• Take part in developments and trials of new ideas and methods within the Unit.

Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.

As one of the United Kingdom’s largest coastal resort, Blackpool has plenty to offer its residents – it’s not just a good place to work; it’s a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.

Ensure all policies/protocols/standards are upheld and abide by all policies and procedures regarding implementation, monitoring, training and audit of infection prevention and control issues.

Maintain Health and Safety for all staff, patients, visitors and members of the multidisciplinary team following the Trust’s policy.

The post holder must comply with all relevant policies, procedures and training on infection prevention and control.

Attend yearly updates for all statutory training.

Take charge of a clinical area unsupervised after progressing through the foundation gateway, this will be on an occasional basis. Once the post holder has gained sufficient experience and has fulfilled their competencies, they will be required to take charge of a clinical area on a regular basis.

Please see the attached Job Description for full details, and before applying for the roles.


This advert closes on Friday 22 Nov 2024

Proud member of the Disability Confident employer scheme

Your new company
Join a large, dynamic finance department that is dedicated to enhancing financial reporting activities. This company, based in Blackburn, offers a fantastic opportunity for a skilled finance professional to manage the statutory audit process and contribute to continuous improvement projects within the finance function.

Your new roleAs the Finance Manager for Audit, you will play a vital role in managing the statutory audit process, ensuring efficiency, compliance, and transparency. Your responsibilities will include leading the statutory external audit process, managing audit task trackers, coordinating with internal and external stakeholders, and implementing robust internal controls. You will also be involved in various continuous improvement projects aimed at enhancing internal controls, balance sheet reconciliations, local statutory accounts, month-end processes, and financial reporting practices.

What you'll need to succeedTo be successful in this role, you will hold a finance qualification (ACA, ACCA, CIMA), with experience working in an Audit role, with no previous experience within industry required. You will need strong organisational and project management skills, excellent communication abilities, and a deep knowledge of financial reporting, compliance, and internal controls. You should have a proven ability to manage multiple priorities and deadlines effectively, along with strong analytical and problem-solving skills.

What you'll get in returnIn return, you will receive a salary up to £57K, plus a bonus and generous benefits. You will work full-time onsite at modern offices in Blackburn, and will have the opportunity to work in a collaborative and supportive environment that values continuous improvement and professional development. You will be part of a team that is committed to maintaining high standards of financial integrity and compliance, with opportunities to make a significant impact on the finance function. There is the chance with this role to influence the direction your career will move into within the wider finance team as you progress, whether into the Group finance function, or a more commercial focused role, for example.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Customer Service Advisors - Call Centre
Location: Skelmersdale
Start salary: £22,250 + enhancements & benefits
Hours: Full time 35 hours per week

Shift patterns are set on a 4 week rota, given in advance. Shift patterns are between Monday-Friday 8am-7pm and Saturday & Sunday 9am-5pm. Sample shift patterns are available upon request.

Want to change the world? A career that makes a difference We're not a bank that follows the crowd. Instead, we like to stand out for all the right reasons. Our bank is built on co-operative values that stand strong today. We don't just help people with their money, but help people fight for justice and the causes they care about. Our unique customer-led Ethical Policy, has made us a natural leader in environmental and social issues today, and we're market leaders in ESG as rated by leading ESG ratings agency Sustainalytics*.
**
What you'll be working on:** * You will be taking high volumes of inbound calls and identifying customers' banking needs, whilst guaranteeing the right outcome for our customers and the bank. * As you progress you will learn more skills that will develop your knowledge and capabilities, including identifying, preventing and stopping financial crime. * As the first point of contact for our customers, you'll be multi-tasking across different systems whilst providing high quality service. * You'll be problem solving and bringing a unique perspective to challenge and help shape our customer journey. * By educating customers on safer ways of banking, you'll be providing protection from scam and fraud attacks, helping keep their money safe.

We're looking for colleagues who have * Strong experience in a customer facing role, including telephony, retail or hospitality * Evidence of IT skills and a demonstrable ability to learn and use new systems * Ability to follow and understand regulatory policies and processes * Experience in dealing with challenging or vulnerable customers * A background of working in a fast paced environment and achieving targets or deadlines * High attention to detail * Robust listening and problem solving skills * Clear and concise two way communication skills - both written and verbal * A passion to deliver an exceptional customer centric approach

Benefits * 27 days holiday rising to 30 with service, plus opportunity to buy 5 extra days * Upskill opportunities with associated pay increases * 2 paid volunteering days per year * Performance based annual bonus scheme * Free Onsite parking * For our full list of benefits please visit our careers page Our recruitment process * Initial call with recruiter * HireVue video assessment * Final stage competency based interview We can only consider candidates with the right to work in the UK at this time. If you require more information or this document in a different format, please contact careers@co-operativebank.co.uk As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks. *Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 8.5 as of 9 October 2023.

Proud member of the Disability Confident employer scheme