Total 4 customer service job vacancies in Finance / Banking / Insurance category in NSW - Sydney - Northern Sydney & Central Coast

Insurance - Inbound Customer Service Retention ...


Insurance - Inbound Customer Service Retention

Located in Sydney CBD - close to public transport, shopping and cafes
Full time permanent opportunities with hybrid flexibility
Begin a career in a stable industry where you are making a difference to Australians!

About the company:
Our client is a not-for-profit health fund that provides a range of health insurance policies to its members. Being a proud, member owned organisation, they are built by members to bring significant value to members and deliver more benefits in the long run and viability to the mutual health fund industry.
About the role:
This is a permanent full-time customer service & sales call centre opportunity, reporting to the Retention's Team Leader. You will be responsible for for maximising outbound and inbound call opportunities to promote and retain existing members
... Click here to view more detail / apply for Inbound Insurance Customer Service Retention

Job req id: 







Date:  13 Aug







Location:  Macquarie Park, NSW, AU,











Claims Service Specialist We are currently recruiting for a Claims Service Specialist to join our insurance team on a full-time permanent basis. In this role you will have the opportunity to grow and develop within a high-performing and collaborative team. A typical day may look like: You will optimise performance of all insurance claims activities through Nutrien Ag Solutions by ensuring all claim administration functions are carried out in a





... Click here to view more detail / apply for Claims Service Specialist

This role is accountable for supporting customers through claims lodgement and information gathering in order to assess claims. The Claims Service Consultant will also assess low complexity claims as well as assessing and initiating appropriate support options tailored to the customer’s needs where appropriate. 

This role is integral to this is quality and service standards which ensure the functions are meeting TAL’s Customer and Claims requirements.

• Ensure compliance with TAL policies, procedures and guidelines procedures, ensuring claims management is in accordance with the TAL claims philosophy 
• Adhere to external regulations (eg. Privacy and Life Insurance Code of Practice) and all relevant legislation and industry guidelines
• Ensure all interactions with Customers, Advisers and other internal and external stakeholders adhere to TAL’s Customer Service Culture through the provision of high-quality, accurate and compliant work
• Liaise closely across the TAL Claims and other relevant internal departments to provide support in project work (including system and user acceptance testing and procedural reviews) 
• Contribute towards a culture of process improvement
• Contribute to department and company projects as required
• Other ad-hoc duties as required.

Use your insurance experience to join one of the world's largest insurers in their Sydney CBD offices! Your New Company : This is a huge global insurer that offers hundreds of products and operate in countries around the world. In their Sydney Head Office, you will be joining a small, close-knit office which focusses predominantly on travel insurance. Looking to create a brand-new team for this area, it is a fantastic opportunity to get back into or start a career in insurance. Your New Role: Here you will be the first point of contact for all enquiries from customers and agents, clients and other key stakeholders. Key responsibilities include:

Assisting with travel insurance enquiries and delivering fantastic customer service
Up-selling and cross-selling products/services by means of creating a great customer service experience
Handling high-volumes of calls in a fast-paced environment
Sharing knowledge and expertise on products and services
Meeting compliance and exceeding targets and KPIs.

What You'll Need to Succeed:

Ideally, you would come from a travel or health insurance background
Other financial services, travel or contact centre backgrounds will also be considered
You will have demonstrated experience working in a structured and fast-paced contact -centre or phone-based environment
You will have great phone-manner and written and verbal communication, with the ability to deal with complex enquiries and the desire to go above and beyond for the customer
PR or Citizenship as this is a permanent full-time position

What You'll Get in Return:

Full-time permanent paying $65k + super, earn up to $80k with all associated penalties for evenings and weekends (should you opt in for those shifts)
CBD location with flexible working options - fantastic management and team culture, where everyone goes out of their way to help one another
Lots of additional perks, including fantastic discounts off insurance and other products
Great opportunity to learn and grow in a huge billion-dollar insurance company

What You Need to do Now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Please click here to apply.