Total 61 Manager customer service job vacancies in Finance / Banking / Insurance category in Singapore

Main Purpose of Job

1. To develop operation/training planning, providing strategy planning for improvement, product good customer service and possess stability of manpower management.
2. To provide guidance to the staffs in achieving customer satisfaction and provide professional customer support.
3. To develop and arrange a systematic training program on annual basis, with a comprehensive learning material i.e. training modules, e-learning, questionnaire, etc.
4. To assist Head of Department on any operation related matter.
5. To ensure all staffs are adhere to operation procedures, processes, guidelines, and any regulatory requirement.

Principle responsibilities & duties

1. To ensure staffs are adhere with company’s internal policies and guidelines as well as BNM and any regulatory requirements.
2. To manage unit / section activities and supervise day-to-day operations i.e inbound calling performance, customer complaint handling and training progress.
3. To assess staff calling and operation knowledge, provide coaching or training to all staffs under Credit Management Group and recommend staff skill development.
4. To increase customer service standard, ensure resolution of customer complaint and training issue within stipulated timeframe.
5. To evaluate the effectiveness of training conducted and propose the counter measure of training program.
6. To coordinate with HR career fair interview arrangement to fit with CMG needs.
7. To relief other Section Head on operation support related matter to ensure operation running smoothly, if required.
8. To undertake any Management new direction and involve in project or any task list assigned by Management.

Job requirement

1. Diploma or Degree holder or professional qualification in relevant disciplines.
2. Minimum 8 years working experience in customer service, training and collection in general or any related field.
3. Relevant exposures and knowledge of credit management or operations of banking / financial institutions is preferred.
4. Good PC skills and proficient in MS Office applications.
5. Good negotiation, communication and writing skills in both English and Bahasa Malaysia.
6. Possess strong leadership abilities, proactive, analytical, listening, persuasion and problem-solving skills.
7. Excellent planning and execution, time management and ability make decision in critical situation.
8. Knowledge of collection, Malaysia Law, Bank Negara collection related guidelines and banking / financial institutions operation.
9. Detail-oriented with excellent organization and multitasking skills.
10. Knowledgeable in Project Management especially related to digitalization is an added advantage

Perks & Benefits

• Central location
• Casual dress code
• Medical insurance
• Personal leave

• To conduct compliance risk assessment of the organization, including reports on ML/TF/PF inherent risks, residual risks and mitigating controls, on-going compliance status and on any findings of infringements and its recommended actions. This includes institutional risk assessment (IRA), product, business risk assessment and review of business units’ policies, procedures and process to ensure compliance.
• To manage and support implementation of AML/CFT/CPF policy and procedure requirements by all business units access the organization, including robust CDD/EDD process and periodic review process, proper customer risk profiling/KYC with appropriate ML/TF/PF risk, screening requirements, enhancement of AML/CFT/CPF controls and monitoring.
• To conduct internal due diligence compliance reviews/KYC on higher AML risk cases escalated by business units to Compliance.
• To continuously review compliance and regulatory risk by conducting thematic / periodic compliance monitoring reviews. Assist Head of Compliance in producing review reports and report issues/findings with corrective measures and monitor the closure of issue/findings as part of the issue validation process.
• To manage, monitor and report for AML/CFT/CPF transaction monitoring (TM) activities, reviews of TM alerts, perform periodic review, conduct STR related investigations and investigation of potentially suspicious transactions and/or high risk customers, including fraud investigations and law enforcement agencies related investigations. The role includes establishing and on-going analysis on relevant internal criteria and red flags to detect suspicious transactions, maintenance of negative listing, managing effective day to day AML operations handling and maintenance of AML systems and monitoring tools. 
• Manage and report the unusual and / suspicious transactions with escalation of AML concerns. Support Head of Compliance in liaising with BNM, relevant regulatory and agency to ensure compliance with laws and regulations and handling of audit reviews (internal and external) engagements.
• To support Head of Compliance in updating and implementing the Group Compliance policies, manuals, procedures, systems and control mechanism in complying with applicable laws and regulations, including AML/CFT/CPF regulations and best practice. 
• To ensure proper record keeping and confidentiality of all AML related reviews, assessment and investigation. Draft periodic reports and management papers to the relevant committees as tasked by Head of Compliance which may cover updates, escalations of non-compliance incidents/issues.
• To provide regulatory advisory to all compliance related enquiries from business units with proper understanding of the business processes. 
• To draft and review compliance training materials and to conduct regulatory compliance training including AML/CFT/CPF awareness training and program.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

Main Purpose of the Job:

To assist Manager in managing day-to-day operation of the session, to establish policies, planning, organizing and implementing all strategies & concepts to ensure processimprovement, staff development and quality service providedin line with company’s directionand objectives.

Job Description:

• As a relief to Department Head to run the operation by monitoring and implementing according to department operation.
• To assist Department Head to manage, review and take corrective action as per PDCA (Plan,Do, Check, Action)cycle with respectto the performance and operationof the Section.
• Ensure timelyauto debit enrolment & billing processing according to schedule.
• Ensure all the paymentis input, adjustedor reversed by staff withinpredetermined SLA.
• To lead payment sectionby ensuring the operation running smoothly.
• Ensure accuracyin payment processing and timely updatedto customer’s account.
• Ensure all the payment adjustment requestreceived from frontlineis proper justifiedand comply with company guidelines.
• Effective manpowerplanning and ensurestaffing organising meets daily capacitydemands.
• Constantly evaluate,review and recommend operation KRA (Key Result Area) & KPI (Key Performance Indicator) and ensure team members achieve the target.
• Train, superviseand develop Team Leaders, includingcoaching, counselling, motivating and discipline.
• Ensure high levels of customer satisfaction in resolving escalatedissue and takingappropriate corrective action.
• To ensure team member practice timely communication and response to customer enquiriesas well as branches, inter-department and merchant within limited time frame.
• To ensure all information is disseminated to team membersis up-to-date.
• Close monitoring on daily paymentprocesses to ensureprocesses and turnaround time comply to regulatory and guidelines.

Job Requirement:

• Bachelor Degree in any discipline.
• Relevant PaymentProcessing working experience, preferably in bankingor financial institution industry.
• At least 5 years in Management Level exposure.
• Excellent communication skill in writtenand spoken in English & Bahasa Malaysia.
• Leadership characteristic and excellent interpersonal skills.
• Strong analytical skill and able to work under pressure.
• Computer Literateand proficiency in Ms Office.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening, behavioral coaching, and setting effective action plans. Address Team level variation through targeted coaching for outliers and involvement in Continuous Improvement activities. Accomplish weekly deliverables, such as:

Coaching compliance inclusive of RCAs and Action Plans.

• Weekly Audit requirement and call scrubbings
• Team attendance infractions insights through the internal Sutherland attendance tool
• Provide ideas that can help the client improve their product, business, processes, and/or policies
• Present Team Performance to Clients on a needed basis
   
• Client advocate: Address team attendance and attrition through relationship building and removing barriers that affect People Metrics. Improve employee morale
  • Set up accountability discussions on attendance and performance challenges
  • Report potential red flags on employee retention and partner with the Operations Manager on stay interviews
  • Keep employees in the loop for any internal and external updates
  • Have the Team participate in Site and Program employee engagement activities
  • Come up with Team level engagement activities to hype morale

Job responsibilities

· Establish centrality in relevant startup communities, identify market opportunities, ensure the Amber team has access to investment opportunities.

· Conduct in-depth research and analysis on various industries and markets to identify potential investment opportunities.

· Evaluate investment opportunities in collaboration with Asia leadership, model valuations, help manage relationship with team at prospective investments.

· Assist in all aspects of deal execution including modelling, light legal work, investment project evaluation, liaising with external vendors, and managing timelines.

· Monitor, socialize, document industry trends, maintain research database of companies in relevant sectors, track leadership and investor changes.

· Ensure compliance with all relevant laws, regulations, and internal policies governing investment activities.

· Maintain accurate and up-to-date records of investment activities, transactions, and communications.

Job requirements

· Bachelor's degree in Finance, Economics, or a related field; advanced degree (e.g., MBA, CFA) is preferred.

· Minimum of 3-5 year experience in investment management, portfolio analysis, or a related field.

· Solid understanding of blockchain fundamentals, digital assets, familiarity with Web 3.

· Strong analytical and quantitative skills, with the ability to interpret complex financial data.

· Excellent communication and interpersonal skills, with the ability to explain complex investment concepts.

· Excellent English verbal and written communication skills; Mandarin speaking is a plus.

· Good team player with a startup mindset and respect for timelines.

· Direct deal/investing experience at VCs is preferred.

Location: Worcestershire.

Rate: £210-£220 (umbrella) per day.

Contract: 3 months' on going.

To play a pivotal role in the Pension Investments Management Team, contributing significantly to the investment strategy of the Worcestershire County Council Pension Fund (WPF). The role involves financial oversight, investment reporting, and collaboration on Responsible Investment and ESG issues.

Key Responsibilities:

Financial Reporting:

• Review investment content for the Pension Fund Financial Statements.
• Produce the Fund's Annual Report in collaboration with Central Finance colleagues.

Stakeholder Engagement:

• Attend LGPS Central meetings and deputize when necessary.
• Liaise with Partners to ensure accurate reporting on Responsible Investment and ESG issues related to the Fund.
• Present findings and updates to the Pension Board, Pensions Committee, and Pension Investments Sub Committee.

Cross-Council Initiatives:

• Participate in various cross-council projects and initiatives that align with the pension fund's goals.

Staff Management:

• Supervise and develop team members, fostering a culture of excellence and continuous improvement.

Customer Focus:

• Maintain a proactive approach, ensuring that customer needs are prioritized in all activities.

Qualifications:

• CCAB (or equivalent) qualified accountant or finance professional.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with a range of stakeholders.

• Oversee FP&A team to ensure timely and accurate data is updated and maintained
• Lead FP&A team in completing and analysing company’s financial, such as P&L Analysis, cost variance analysis and budget vs. actual performance analysis
• Perform financial analysis/modelling, such as cash flow forecast, project evaluations, cost benefit calculations, and investment appraisals.
• Using Microsoft Excel to build financial models for strategic scenario analysis.
• Participate in cross-functional projects to drive process improvements and cost efficiencies.
• Ensure compliance with internal financial policies and procedures.
• Assist in the identification and management of financial risks within the business.
• Support internal and external audit processes as needed.
• Identify opportunities for process improvements in the FP&A function and work with the team to implement changes.
• Support management during ad hoc projects and other required activities.

Requirements:

• Preferably 3 years of FP&A experience preferably in F&B industry
• Immediate starter is preferred

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: gs1@talenttradersg.com

EA License No.: 13C6305

Reg. No.: R2093254

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Finance Manager
Location: London
Contract: Temporary (3-months initial)
Rate: £527.85 per day PAYE // £600 per day umbrella
Start Date: ASAP
*Hybrid Working*
Contact: greg.waite@servicecare.org.uk

Job Description
Service Care Solutions are currently recruiting on behalf of a Local Authority in London for a Finance Manager to join their Schools/Childrens Finance team on a temporary basis. The postholder will provide interim cover for the vacant Finance Manager post covering Schools Finance and all aspects of Dedicated Schools Grant including High Needs/SEND budget monitoring & projections, Early Years funding & modelling, schools in deficit.

Candidate Criteria

• CCAB/CIMA Qualified Accountant or Equivalent
• Experienced in a similar role within Schools/Education Finance
• Experience of budget management and providing advice to senior members
• Great communication skills with the ability to work well on own initiative as well as part of a team.

If you are interested in the role, or know of anyone who may be, please contact Greg at Service Care Solutions on 01772 208969 or email greg.waite@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 10 active employee network groups available to join or become an ally, these include, Carers Network, Disability & Health, FACES Network Group, Grass Roots, LGBT+, Mind Matters, No Limits, Part Time Workers, The Shed, and Women’s Network Group.

We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.

The Insolvency Service is a great place to work, learn and grow your career!

You will be part of engaged and motivated teams delivering high quality strategic/tactical management information and analysis, which will support our stakeholders and allow them to make informed business decisions.

This is an exciting role in the Income Accounting Team function within Core Finance, where the successful candidate will work closely with key stakeholders such as funding partners, executive leads and internal finance teams, to support the agency's financial position by ensuring we are adhering to mandatory requirements and carrying out financial health assessments.

Responsibilities

The successful candidates will be responsible for:

• Supporting the Agency’s Accounting Officer by assessing proposals and providing professional advice.
• Scenario planning and modelling for relevant income streams.
• Leading on associated audit items and assist on clearance of management letter points or GIAA recommendations.
• Assisting with accounting assumptions, financial judgements and any associated financial disclosures for relevant income streams.
• Supporting project and finance business partners to undertake financial health assessments around income.
• Assisting and provide assurance that mandatory requirements (such as HMT guidance and Cabinet Office controls) are adhered to.
• Working with and supporting internal and external stakeholders such as funding partners, executive leads and internal finance teams.

Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 10 active employee network groups available to join or become an ally, these include, Carers Network, Disability & Health, FACES Network Group, Grass Roots, LGBT+, Mind Matters, No Limits, Part Time Workers, The Shed, and Women’s Network Group.

We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.

The Insolvency Service is a great place to work, learn and grow your career!

You will be part of engaged and motivated teams delivering high quality strategic/tactical management information and analysis, which will support our stakeholders and allow them to make informed business decisions.

This is an exciting role in the Income Accounting Team function within Core Finance, where the successful candidate will work closely with key stakeholders such as funding partners, executive leads and internal finance teams, to support the agency's financial position by ensuring we are adhering to mandatory requirements and carrying out financial health assessments.

Responsibilities

The successful candidates will be responsible for:

• Supporting the Agency’s Accounting Officer by assessing proposals and providing professional advice.
• Scenario planning and modelling for relevant income streams.
• Leading on associated audit items and assist on clearance of management letter points or GIAA recommendations.
• Assisting with accounting assumptions, financial judgements and any associated financial disclosures for relevant income streams.
• Supporting project and finance business partners to undertake financial health assessments around income.
• Assisting and provide assurance that mandatory requirements (such as HMT guidance and Cabinet Office controls) are adhered to.
• Working with and supporting internal and external stakeholders such as funding partners, executive leads and internal finance teams.

The Department’s Capital and Investment Directorate is responsible for the management of the NHS capital budget and delivery on a range of major capital programmes across the Department and NHS. The work of our directorate is to ensure the healthcare system makes better use of capital investment as part of enabling services changes and driving efficiencies, as well as being a key factor in maintaining services and meeting new service demands. In addition to delivering financial balance against the parliamentary controls set for capital, strategic and long-term planning, we also cover a wide range of areas of capital policy, such as the NHS estate and technology.

The Capital Finance Team is responsible for leading on the monitoring and reporting of capital spend and agreement of DHSC Group capital budgets for future years. The team also supports the Department’s strategic and long-term planning of financial systems, together with ensuring that financial systems operate effectively and support the wider financial sustainability of the NHS. A key element of this is meeting public accountability requirements, supporting ministers and ensuring clear reporting to stakeholders and the public.

The team is made up of a Grade 6, three Grade 7s, two SEOs and a HEO, which is the vacancy we are looking to fill.

The Finance Briefing Manager will be a primarily policy position and have responsibility over preparing and coordinating briefing documents/ answering information requests from Parliament, the Minister, Special Advisers, the public and other stakeholders about capital funding and what this funding delivers in an accessible and easy to understand way.

The role also includes interpreting data and incorporating financial analysis in briefing documents and supporting the team’s work on upcoming announcements. This requires ensuring that the key sources of information, together with core briefing material, are kept up to date. The HEO will receive all the support needed to develop a good insight into the breadth of capital investment in the NHS and how this supports physical improvements in the NHS estate and equipment that lead to direct patient benefit. This role builds strong relationships with NHS management and works on key government priorities at the heart of the Department of Health and Social Care.

Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 10 active employee network groups available to join or become an ally, these include, Carers Network, Disability & Health, FACES Network Group, Grass Roots, LGBT+, Mind Matters, No Limits, Part Time Workers, The Shed, and Women’s Network Group.

We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.

The Insolvency Service is a great place to work, learn and grow your career!

You will be part of engaged and motivated teams delivering high quality strategic/tactical management information and analysis, which will support our stakeholders and allow them to make informed business decisions.

This is an exciting role in the Income Accounting Team function within Core Finance, where the successful candidate will work closely with key stakeholders such as funding partners, executive leads and internal finance teams, to support the agency's financial position by ensuring we are adhering to mandatory requirements and carrying out financial health assessments.

Responsibilities

The successful candidates will be responsible for:

• Supporting the Agency’s Accounting Officer by assessing proposals and providing professional advice.
• Scenario planning and modelling for relevant income streams.
• Leading on associated audit items and assist on clearance of management letter points or GIAA recommendations.
• Assisting with accounting assumptions, financial judgements and any associated financial disclosures for relevant income streams.
• Supporting project and finance business partners to undertake financial health assessments around income.
• Assisting and provide assurance that mandatory requirements (such as HMT guidance and Cabinet Office controls) are adhered to.
• Working with and supporting internal and external stakeholders such as funding partners, executive leads and internal finance teams.

Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 10 active employee network groups available to join or become an ally, these include, Carers Network, Disability & Health, FACES Network Group, Grass Roots, LGBT+, Mind Matters, No Limits, Part Time Workers, The Shed, and Women’s Network Group.

We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.

The Insolvency Service is a great place to work, learn and grow your career!

You will be part of engaged and motivated teams delivering high quality strategic/tactical management information and analysis, which will support our stakeholders and allow them to make informed business decisions.

This is an exciting role in the Income Accounting Team function within Core Finance, where the successful candidate will work closely with key stakeholders such as funding partners, executive leads and internal finance teams, to support the agency's financial position by ensuring we are adhering to mandatory requirements and carrying out financial health assessments.

Responsibilities

The successful candidates will be responsible for:

• Supporting the Agency’s Accounting Officer by assessing proposals and providing professional advice.
• Scenario planning and modelling for relevant income streams.
• Leading on associated audit items and assist on clearance of management letter points or GIAA recommendations.
• Assisting with accounting assumptions, financial judgements and any associated financial disclosures for relevant income streams.
• Supporting project and finance business partners to undertake financial health assessments around income.
• Assisting and provide assurance that mandatory requirements (such as HMT guidance and Cabinet Office controls) are adhered to.
• Working with and supporting internal and external stakeholders such as funding partners, executive leads and internal finance teams.

Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 10 active employee network groups available to join or become an ally, these include, Carers Network, Disability & Health, FACES Network Group, Grass Roots, LGBT+, Mind Matters, No Limits, Part Time Workers, The Shed, and Women’s Network Group.

We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.

The Insolvency Service is a great place to work, learn and grow your career!

You will be part of engaged and motivated teams delivering high quality strategic/tactical management information and analysis, which will support our stakeholders and allow them to make informed business decisions.

This is an exciting role in the Income Accounting Team function within Core Finance, where the successful candidate will work closely with key stakeholders such as funding partners, executive leads and internal finance teams, to support the agency's financial position by ensuring we are adhering to mandatory requirements and carrying out financial health assessments.

Responsibilities

The successful candidates will be responsible for:

• Supporting the Agency’s Accounting Officer by assessing proposals and providing professional advice.
• Scenario planning and modelling for relevant income streams.
• Leading on associated audit items and assist on clearance of management letter points or GIAA recommendations.
• Assisting with accounting assumptions, financial judgements and any associated financial disclosures for relevant income streams.
• Supporting project and finance business partners to undertake financial health assessments around income.
• Assisting and provide assurance that mandatory requirements (such as HMT guidance and Cabinet Office controls) are adhered to.
• Working with and supporting internal and external stakeholders such as funding partners, executive leads and internal finance teams.

Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 10 active employee network groups available to join or become an ally, these include, Carers Network, Disability & Health, FACES Network Group, Grass Roots, LGBT+, Mind Matters, No Limits, Part Time Workers, The Shed, and Women’s Network Group.

We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.

The Insolvency Service is a great place to work, learn and grow your career!

You will be part of engaged and motivated teams delivering high quality strategic/tactical management information and analysis, which will support our stakeholders and allow them to make informed business decisions.

This is an exciting role in the Income Accounting Team function within Core Finance, where the successful candidate will work closely with key stakeholders such as funding partners, executive leads and internal finance teams, to support the agency's financial position by ensuring we are adhering to mandatory requirements and carrying out financial health assessments.

Responsibilities

The successful candidates will be responsible for:

• Supporting the Agency’s Accounting Officer by assessing proposals and providing professional advice.
• Scenario planning and modelling for relevant income streams.
• Leading on associated audit items and assist on clearance of management letter points or GIAA recommendations.
• Assisting with accounting assumptions, financial judgements and any associated financial disclosures for relevant income streams.
• Supporting project and finance business partners to undertake financial health assessments around income.
• Assisting and provide assurance that mandatory requirements (such as HMT guidance and Cabinet Office controls) are adhered to.
• Working with and supporting internal and external stakeholders such as funding partners, executive leads and internal finance teams.