Total 8 customer service job vacancies in Engineering category in selangor

Labthink Sdn. Bhd. based in Malaysia as a customer hub in APAC to provide Sales and Aftermarket services for our valuable customers. This is a new subsidiary of Labthink Instruments to provide professional quality control solutions for packaging materials and products. Our international headquarter is based in Greater Boston, United States, well-known for the hub of technological innovations. We provide integrated professional quality control solutions for packaging manufacturers, food and beverage producers, medical and pharmaceutical, daily chemical, printing industries, automotives, electronics, battery membrane, solar panel, OLED, tobacco, adhesives and etc.

To strengthen our team, we are now looking for a highly motivated:

Service Engineer

Based in Petaling Jaya, Selangor, Malaysia.

Responsibilities :

We are looking for a skillful and experienced Service Engineer which is customer-oriented, detail-

orientated and result oriented to join our growing company to achieve customer satisfaction.

This is a full-time position to support Malaysia, Southeast Asia and South Asia. The main duties as below :

• Involve in the installation of new equipment at customers’ sites. This includes setting up the machine, ensuring it functions correctly, and providing any necessary training to end-users.
• Perform annual calibration to ensure the machines provide accurate and reliable results traceable to the national standards.
• Responsible for scheduling and performing routine maintenance tasks, which may include cleaning, lubricating, and replacing parts as needed, to ensure optimal performance of equipment.
• Diagnosing and troubleshooting problems when equipment malfunctions or customers encounter issues.
• Upgrading and retrofitting existing or aging machine to enhance performance to meet new requirements. This could involve installing new software, updating firmware, retrofit hardware, and integrating additional features.
• Conduct training to end-users on how to use and maintain the machine.
• Ensure quality services deliver to customers with zero complains to achieve customer satisfaction.
• Interact directly with customers to provide technical support, answer queries, and offer guidance on how to use the equipment effectively.
• Update and keep accurate records of installations, maintenance activities, and repairs in service database to track the history of equipment, identifying patterns of issues, and ensuring compliance with annual calibration and preventive maintenance requirement.
• Submit all required paperwork daily/weekly/monthly as per request.
• Maintaining inventory necessary to meet a high first-time-fix-rate.
• Require working closely with sales team, product development, and quality control. Effective communication and collaboration are essential for addressing issues and improving product/service quality.
• Stay updated on the latest developments in the field. Continuous learning and training to upskill the skillset and knowledge are required.
• Ensuring the safety of the equipment for users. This includes following safety protocols, conducting risk assessments, and implementing safety measures during installations and maintenance.
• Service Engineers may need to be available for on-call support and travel to customers’ sites for urgent repairs over weekend or public holiday.
• Be proactive in promoting and selling services such as Annual Maintenance Contract, and etc.

Qualifications / Requirements :

• Diploma or Degree in Mechanical/Electrical/Electronics/Mechatronics Engineering with minimum 5 years relevant experience in flexible packaging, food and beverage, medical pharmaceutical, or metrology industries.
• Worked in field service or have related experience in an engineering or manufacturing environment.
• Possess own transport and willing to travel 75% of working time domestically, Southeast Asia and South Asia.
• Experienced in installation, calibration, preventive maintenance, repair, and conduct training.
• Knowledge of troubleshooting and problem-solving technique. The ability to analyse problems, think critically, and come up with effective solutions independently.
• Expected to be familiar with computer software and hardware.
• Proficiency in understanding and working with relevant technologies and systems.
• The field of technology is dynamic, he/she must be adaptable to new technologies and changes in the industry.
• A strong focus on customer satisfaction. He/she needs to be responsive to customer needs and dedicated to resolving issues.
• Strong communication skills which can effectively communicate technical information to both technical and non-technical customers in English with oral conversation and writing.
• Ability to collaborate with colleagues and other departments in well manner, working as a team.
• Able keep track of job assignments and a detailed schedule.
• The discipline to update service records on time and ensure data integrity.
• He/she must be customer-oriented, detail-orientated and result oriented.
• High ethical standards, ensuring honest and integrity, discipline and good in time management.
• The desire and ability to promote and sell services such as Annual Maintenance Contract, and etc.

What we offer

Be part of an international company, an innovative, competent, and dynamic organisation with

worldwide presence in every country in the world:

• Highly competitive salary.
• Generous benefits
• Insurance coverage such as hospitalisation, travel insurance.
• Yearly medical and dental claim
• Allowances for outstation
• Business hours Mon – Fri, 9am – 6pm.
• Work with a team of highly motivated individuals.
• Opportunity to build a world-class global technology company with long-term vision for rapid growth.
• Enjoy a good exposure & fast-paced work environment.

Please send us your resume if you are interested in this challenging position. Kindly ensure to include your salary expectations, as well as the earliest possible date you can start working with Labthink Sdn. Bhd

Job Scope

• Engage with customer and supplier or manufacture; size and design suitable water pump to suit customer requirements.
• Plan, source and develop new customers / supplies/ vendors.
• Built quality relationship with customers. 
• Familiar with terms of payment for different level of customers such as contractors, distributors, end users and others.
• Prepare quotation or tender for the water pump, spare parts, maintenance and etc.
• Visit water treatment plants and liaise with end user in providing product servicing.
• Responsible for preparation and conduct technical presentations, provide pre-sales technical assistance and product education to customers.
• Responsible for servicing and repairing job, visit customer site to define the problem and preparing quotation.
• Provide problem-solving for customers to solve pump problems and requirements. 
• Plan and organizing the section’s manpower for appropriate preventive maintenance and preparing monthly maintenance report.
• Organizing maintenance crews efficiently to solve mechanical problems promptly.
• Able to troubleshooting and able to do hands on for mechanical service.
• Prepare sales & service reports.
• Frequently travel to customer’s site for pre-job and planning.
• Offering after-sales support service.
• Any other duties assigned by the Sales Manager or authorized person.

Job Requirements:

• Candidates must possess Degree in Mechanical Engineering / Electromechanical Engineering / Electrical Engineering. 
• Good computer skills with a sound knowledge of the following software packages, Microsoft Office Products (Excel, Access, Word, PowerPoint).
• Excellent interpersonal skills, communication, negotiation and presentation skills.
• Excellent in problem solving and technical support. 
• Fast-learner, disciplined, independent and result-oriented
• Willing to make extensive travel, valid driving license and possess own transport.
• Fresh Graduates are encouraged to apply.
• Experience in any sales activity and engineering service would be an advantage.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Open culture
• Personal development opportunities

(ONLY SHORT-LISTED CANDIDATES WILL BE NOTIFIED)

Labthink蘭光有限公司Bhd. 總部位於馬來西亞，作為亞太地區的客戶中心，為我們尊貴的客戶提供銷售和售後服務。這是Labthink Instruments新成立的子公司，為包裝材料及產品提供專業的品質控制解決方案。我們的國際總部位於美國大波士頓，這裡以技術創新中心聞名。我們為包裝製造商、食品飲料生產商、醫療製藥、日化、印刷業、汽車、電子、電池膜、太陽能電池板、OLED、菸草、黏合劑等行業提供整合的專業品質控制解決方案。

為了加強我們的團隊，我們現在正在尋找一位積極主動的人：

維修工程師

總部位於馬來西亞雪蘭莪州八打靈再也。

職責：

我們正在尋找一位技術精湛、經驗豐富的服務工程師，以客戶為導向，注重細節

以結果為導向，加入我們不斷成長的公司，以實現客戶滿意度。

這是一個全職職位，負責支援馬來西亞、東南亞和南亞。主要職責如下：

• 參與客戶現場新設備的安裝。這包括設定機器、確保其正常運作以及為最終用戶提供任何必要的培訓。
• 每年進行一次校準，以確保機器提供準確可靠的結果，可追溯至國家標準。
• 負責安排和執行日常維護任務，其中可能包括清潔、潤滑和根據需要更換零件，以確保設備的最佳性能。
• 當設備故障或客戶遇到問題時診斷和排除問題。
• 升級和改造現有或老化機器以增強性能以滿足新要求。這可能涉及安裝新軟體、更新韌體、改造硬體以及整合附加功能。
• 對最終使用者進行如何使用和維護機器的訓練。
• 確保為客戶提供優質服務，零投訴，達到客戶滿意。
• 直接與客戶互動，提供技術支援、回答疑問並提供如何有效使用設備的指導。
• 在服務資料庫中更新並保留安裝、維護活動和維修的準確記錄，以追蹤設備的歷史記錄、識別問題模式並確保符合年度校準和預防性維護要求。
• 根據要求每天/每週/每月提交所有必需的文件。
• 維持必要的庫存以滿足較高的首次修復率。
• 需要與銷售團隊、產品開發和品質控制密切合作。有效的溝通和協作對於解決問題和提高產品/服務品質至關重要。
• 隨時了解該領域的最新動態。需要持續學習和培訓來提高技能和知識。
• 確保使用者設備的安全。這包括遵循安全協議、進行風險評估以及在安裝和維護期間實施安全措施。
• 服務工程師可能需要提供隨叫隨到的支持，並需要在週末或公共假期前往客戶現場進行緊急維修。
• 積極推廣及銷售年度維護合約等服務。

資格/要求：

• 機械/電氣/電子/機電工程文憑或學位，在軟包裝、食品和飲料、醫療製藥或計量行業擁有至少 5 年相關經驗。
• 在工程或製造環境中從事過現場服務工作或具有相關經驗。
• 擁有自己的交通工具，願意75%的工作時間在國內、東南亞、南亞出差。
• 在安裝、校準、預防性維護、維修和培訓方面經驗豐富。
• 了解故障排除和解決問題的技術。能夠獨立分析問題、批判性思考並提出有效的解決方案。
• 期望熟悉電腦軟體和硬體。
• 熟練理解並使用相關技術和系統。
• 技術領域是動態的，他/她必須適應新技術和產業的變化。
• 高度重視客戶滿意度。他/她需要回應客戶需求並致力於解決問題。
• 較強的溝通能力，能夠透過英語口語和寫作有效地向技術和非技術客戶傳達技術訊息。
• 能夠與同事和其他部門良好合作，團隊合作。
• 能夠追蹤工作分配和詳細的時間表。
• 及時更新服務記錄並確保資料完整性的紀律。
• 他/她必須以客戶為導向、注重細節、注重結果。
• 高道德標準，確保誠實、正直、紀律和良好的時間管理。
• 推廣和銷售年度維護合約等服務的願望和能力。

我們提供什麼

成為國際公司的一部分，這是一個創新、有能力、充滿活力的組織，

遍佈全球各國：

• 極具競爭力的薪資。
• 豐厚的福利
• 保險範圍包括住院保險、旅遊保險。
• 每年的醫療和牙科索賠
• 外地津貼
• 營業時間週一至週五，上午 9 點至下午 6 點。
• 與一群積極進取的人一起工作。
• 有機會建立一家具有快速成長的長期願景的世界級的全球科技公司。
• 享受良好的接觸和快節奏的工作環境。

如果您對這個具有挑戰性的職位感興趣，請將您的履歷發送給我們。請確保包含您的薪資期望，以及您可以開始與 Labthink Sdn 合作的最早日期。有限公司

Job Responsiblilities

•  You are important for troubleshooting, installation, maintenance and service repair needs on designated equipment.
• You are important for conducting preventative maintenance service as per given schedule
• You are needed to keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• You are needed to participate in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.
• You are needed to train clinical staff for designated equipment.

Job Requirements

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering (Bioengineering/Biomedical), Engineering (Electrical/Electronic) or equivalent.
• Required language(s): English (must be able to converse fluently) and Bahasa Malaysia
• Must be willing to work in PUCHONG
• At least 2 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): Non invasive cardiology equipments, patient monitoring, fetal monitors, AED, Defibrillators, Good verbal and oral communications, Good customer service
• Experienced in diagnosing and repairing Medical Equipments, electromechanical, and/or electronic equipment.
• Preferably Junior Executive specialized in Engineering - Electronics/Communication or equivalent.
• Communicating: Speaks clearly and fluently. Expresses opinions, information and key points of an argument clearly. Makes presentations and undertakes public speaking with skill and confidence. Responds quickly to the needs of an audience and to their reactions and feedback.
• Must be willing to travel.
• Full-Time position(s) available.
• Fresh graduate may also apply

Perks & Benefits

• Commission and bonus
• Fixed Allowance
• Meal Allowance
• Car Allowance
• Medical Benefit
• Dental Benefit
• Paid training and development
• Compassionate leave

崗位職責

• 您對於指定設備的故障排除、安裝、維護和服務維修需求非常重要。
• 您對於按照給定的時間表進行預防性維護服務非常重要
• 您需要隨時了解最新的管理職責，例如及時維護客戶服務日誌和內部服務記錄。
• 您需要參與合約續約等銷售機會，並協助推廣和實施收入計劃。
• 您需要對臨床人員進行指定設備的訓練。

工作要求

• 候選人必須至少擁有工程（生物工程/生物醫學）、工程（電氣/電子）或同等學歷的文憑/高級/高級/研究生文憑、學士學位/研究生文憑/專業學位。
• 所需語言：英語（必須能夠流利交談）和馬來語
• 必須願意在PUCHONG工作
• 該職位需要至少 2 年相關領域的工作經驗。
• 所需技能：非侵入性心臟病設備、病患監視器、胎兒監視器、AED、除顫器、良好的口頭和口頭溝通、良好的客戶服務
• 在診斷和維修醫療設備、機電和/或電子設備方面擁有豐富經驗。
• 最好是專門從事工程 - 電子/通訊或同等學歷的初級管理人員。
• 溝通：說話清晰、流利。清楚表達觀點、資訊和論點要點。熟練而自信地進行演示和公開演講。快速回應受眾的需求及其反應和回饋。
• 必須願意出差。
• 提供全職職位。
• 應屆畢業生亦可申請

津貼和福利

• 佣金和獎金
• 固定津貼
• 伙食補貼
• 汽車補貼
• 醫療福利
• 牙科福利
• 有薪培訓和發展
• 體卹假

DO NOT APPLY THIS JOB. THANK YOU!

Responsibilities:

1. Prepare daily bank reconciliation report.
2. Maintain proper record and organisation of filling system.
3. Responsible for day-to-day finance and accounts administration tasks.
4. Complete weekly bank recon to ensure no discrepancy in banking.
5. Check on petty cash returns from branches and issue reimbursement cheque.
6. Check on staff expenses claim and input to staff claim template.
7. Perform monthly bank statement reconciliation and resolve discrepancy if any.
8. Any other ad hoc assignment.

Requirements:

• Possess at least a Bachelor's Degree in Accounting, Finance or related fields with professional qualifications.
• Experienced in Accounting Assistant or Accounting Clerk.
• Possess good knowledge of basic bookkeeping procedures.
• Familiar with accounting standards, tax laws, and filling procedure.
• Excellent math skills and the ability to spot numerical errors.
• Advance level in MS Excel and good knowledge of accounting software.
• Organization and multi-tasking skills.
• Ability to handle sensitive, confidential information.

DO NOT APPLY THIS JOB. THANK YOU!

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• OK
• SAMPLE

不要申請這份工作。謝謝你！

職責：

1. 準備每日銀行存款餘額調節表。
2. 維護灌裝系統的正確記錄和組織。
3. 負責日常財務和帳務管理工作。
4. 完成每週銀行檢查，以確保銀行業務沒有差異。
5. 檢查分行的小額現金回饋並簽發報銷支票。
6. 檢查員工費用報銷並輸入員工報銷範本。
7. 每月進行銀行對帳單核對並解決差異（如有）。
8. 任何其他臨時任務。

要求：

• 至少擁有會計、金融或相關領域的學士學位並具有專業資格。
• 有會計助理或會計文員經驗。
• 具備基本簿記程序的良好知識。
• 熟悉會計準則、稅法和填寫程序。
• 出色的數學技能和發現數字錯誤的能力。
• MS Excel 的高級等級和會計軟體的良好知識。
• 組織和多任務技能。
• 能夠處理敏感、機密資訊。

不要申請這份工作。謝謝你！

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 好的
• 樣本

1. OK

Job description

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich the society through constant innovation and development of solution driven tools.

Job Responsibilities:

• To efficiently and effectively maintain all Konica Minolta products in the field at optimum operational level at all times.
• Ensure the proper service, maintenance and repair of all Konica Minolta products in the designated areas and such service to be carried out promptly, efficiently and courteously.
• Be ready to assist other area / branch when needs arise.
• Installation of printer/scan/fax drivers, applications/software settings on machines/PCs, resolving issues crop up on solutions/applications sold by Konica Minolta, are part of the job responsibilities.
• Ensure all service jobs are properly recorded in Service Reports with all relevant information as requested and such reports must be submitted to Superior same day of service or latest next morning.
• Ensure all parts required are properly recorded in Spare Parts Requisition Form and to sign for receipt of all such parts at all times. Unused parts/spoilt parts must be returned to Spare Parts Division same day or latest next morning.
• To call the Office upon arriving at customer’s site and after completion of service calls and as directed to do so.
• Attend all Konica Minolta products’ service training and any refresher course as may be considered necessary from time to time and/or as directed, and keep up-to-date all technical service bulletins, manuals, modification kits etc as given/taught from time to time
• Ensure all Company information – spare parts price list, service manuals, technical service bulletins etc are kept confidential and not fall into unauthorized hands.
• Not to service, maintain or repair any competitor models unless instructed to do so by Superior, and not to reveal/discuss with any outsiders/customers any problems/information relating to Konica Minolta products except in the strict performance of your job functions.
• As and when directed, you may be assigned higher level of authority to meet operational requirement
• Perform other related duties as and when directed by superior.

Job Requirement:

• Candidate should possess a Professional Certificates, Diploma / Advanced Diploma, Bachelor Degree or equivalent in Engineering (Electrical / Electronic),Engineering (Mechanical),Engineering (Mechatronic / Electromechanical),Computer Science / Information Technology
• Preferably at least 5 years of related working experience.
• Preferably Non-Executive specializing in Engineering or equivalent.
• Good communication skills in English,Malay,Chinese,Mandarin language for both spoken and written
• 1 undefined positions available