Total 14 Manager customer service job vacancies in Education / Training category in Singapore

Are you passionate about leading and inspiring teams to deliver exceptional care and support? Our client is seeking a dedicated Team Leader to join their service in Salford. This role is pivotal in ensuring the best possible care for adults with Learning disabilities and that staff are motivated, well-organised, and committed to providing high-quality, person-centred care.

The Role:
As a Team Leader, you will:

• Lead and manage staff to ensure high performance and standards.
• Support the Registered Manager and Service Manager in developing teams.
• Ensure compliance with Care Quality Commission standards and other regulations.
• Coordinate staff resources and manage rotas.
• Provide support and supervision to staff, addressing performance issues.
• Maintain accurate records and ensure thorough support plans.

The Candidate:
The ideal Team Leader will:

• Hold an NVQ Level 3 in Care or equivalent professional care qualification.
• Have experience in line management within a care setting.
• Demonstrate strong leadership and interpersonal skills.
• Be knowledgeable about care sector legislation.
• Be flexible to work across a 5/7 rota, including evenings, weekends, and Bank Holidays.

The Package:
For the role of Team Leader, the package includes:

• Annual salary of £27,600
• Professional development opportunities
• Supportive and collaborative work environment
• Flexible working hours including evening, weekend, and Bank Holiday shifts
• Use of own vehicle for work purposes required

Our client is dedicated to providing exceptional care and support services across the North West. They are committed to promoting diversity, community inclusion, and equality, ensuring that the people they support are at the heart of everything they do. The company values empathy, integrity, and continuous improvement, striving to create a great place to work and deliver the highest standards of care.

If you are a passionate and experienced leader looking to make a difference in the care sector, this Team Leader role could be the perfect opportunity for you. Apply now to join a dynamic team dedicated to delivering excellent services and making a positive impact on people's lives.

If you have experience as a Care Manager, Support Team Leader, Senior Care Worker, Care Coordinator, or Care Supervisor, you might find this Team Leader role particularly appealing.

INDCRE Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

About the role

The Senior Research Manager (SRM) is the primary contact for the clients allocated to his / her portfolio. The Senior Research Manager is responsible for all aspects of project delivery, project team management, handling relevant client communications and general queries, and bringing in subject matter experts where appropriate.

What you will do

Client Services

• Responsible for overall client relationship for dedicated accounts allocated to him / her.
• Demonstrates in depth understanding of client’s product, service and strategy and their competitive market to build and grow Ipsos credibility and business with client.
• Works closely with the Research Director and Head of CX to ensure retention and growth across his / her accounts and overall CX.

Business Management

• Demonstrates extensive knowledge or Ipsos-Insights products and services, including competitive marketplace offerings, to identify and propose potential opportunities with existing and new clients.
• Works with the Research Director and Head of CX to prepare proposals that deliver key thinking on business challenges.
• Ensures all projects are delivered on time, within budget and billing is up to date.
• Supports the Research Director to develop skills and coach junior team members to provide expertise in CX solutions and methodologies.
• Contributes to the overall wider CX team collaboration and culture.

Execution and Delivery Management

• Responsible for the overall research design of their client projects. Including all elements from setup i.e. sample design, questionnaire design through to delivery of results.
• Oversee the supporting teams to ensure flawless execution of all market research projects from design to delivery
• Responsible for the analysis, insights and recommendations on research projects.
• Presents compelling insights through storytelling to client in a way that evokes confidence and expertise to deliver actionable insights for client business impact.

People Management

• Responsible for the management of direct reports.
• Develops, manages and mentors staff to build client understanding across all disciplines to work process vs. just project orientation, strategic insight and presentation skills.
• Work in partnership with the team and ensure that everyone understand what is expected of them in contributing to the goals of the organization.

Thought Leadership

• Contributes to company and CX strategic activation plans and thought leadership initiatives.

Who you are

• At least 5 years of strong Market Research Experience (preferred CX experience)
• Strong innovative research and analytic skills
• Quantitative and Qualitative experience
• Strong client industry knowledge
• CX solutions and skills (preferred)
• Advanced analytical skills
• Proficiency with the MS Office package
• CX Technology experience (an advantage)
• Ability to learn other software packages

Are you an experienced professional in health and social care looking for a new challenge? Our client is seeking a dedicated Registered Manager to join their team at an existing Residential service, near Dudley. The company specialises in providing exceptional care services for younger adults with learning disabilities.

The Role:

As a Registered Manager, you will:

• Oversee the day-to-day operations of the service
• Ensure compliance with health and safety regulations
• Manage and support staff
• Develop care plans for residents
• Liaise with families and external agencies

The Candidate:

The ideal Registered Manager will have:

• Relevant qualifications in health and social care
• Previous experience in a managerial role
• Strong leadership and communication skills
• Knowledge of health and safety regulations
• Ability to develop and implement care plans

The Package:

The Registered Manager role offers:

• Flexible working hours
• Pension scheme
• Opportunities for career progression

The client operates in the health and social care sector, focusing on providing care services for individuals with learning disabilities. They are committed to delivering high-quality care and support to their residents.

If you are a motivated and experienced Registered Manager, this is a fantastic opportunity to join a reputable company and make a real difference in the lives of individuals with learning disabilities. Apply now to take the next step in your career.

If you have experience as a Care Manager, Health and Social Care Manager, Residential Care Manager, Care Home Manager, or Service Manager, this Registered Manager role could be the perfect fit for you.

INDCRE Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

Job Title: Training Manager - Repairs and investment

Location: Greenwich SE18

Contract Type: 6 Months temporary ongoing

Weekly Hours: 40

Working Hours: 9:00 - 5:00

Salary: £280.90 Day rate

Closing date: 8th August

Key Responsibilities

• Provide all aspects of training required to support ongoing projects and transformation work.
• Implement new Compliance Software solutions with the Compliance Project Team and key stakeholders.
• Create and deliver/co-deliver guidance, materials, and training for staff across multiple project teams.
• Assist in delivering training for system improvements and upgrades.
• Develop IT skills within operational teams with the help of champions.
• Act as an ambassador for training and development, making strategic recommendations.
• Maintain specialist knowledge through continuous professional development and participation in forums.
• Market and promote the training programme to ensure high uptake.
• Develop a training and implementation programme for both face-to-face and online training.
• Lead the development of a monitoring and evaluation framework for the training programme.
• Create training materials, including manuals, plans, and handouts.
• Utilize a user-centered approach to delivering training and change.
• Ensure high-quality, customer-focused services in collaboration with operational management and project teams.
• Make informed decisions on technology and data platforms based on user need and value for money.
• Improve service efficiency and cost-effectiveness with key stakeholders.
• Evaluate training effectiveness with team managers and adapt as necessary.
• Incorporate local and central government initiatives into training.
• Manage and coach junior team members.
• Adhere to health and safety regulations, Data Protection/GDPR, Equal Opportunities, and Customer Care policies.
• Perform duties in line with the Council's values, showing commitment to improving residents' lives, demonstrating respect and fairness, taking ownership, seeking improvement, and collaborating across the council.

Measures

• Effectiveness of training programs delivered.
• Uptake and engagement levels in training sessions.
• Feedback from participants on training effectiveness and relevance.
• Improvements in colleague skill sets and application of new processes and systems.
• Regular reporting and review of training programme outcomes to senior management.
• High training uptake and participation rates.
• Positive impact on service efficiency and cost-effectiveness.

Application Process

If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Adam at Service Care Solutions on 01772 208 966 or send an email to Adam.Pearce@servicecare.org.uk.

As part of PwC South East Asia Consulting's business, we help our clients in solving their most important and challenging business problems. Every day we challenge ourselves to do what matters most for our clients, our people and for the society. We offer the opportunity to be part of a firm that has the purpose of building trust in society and solving important problems, that gives you the opportunity to work with inspiring leaders and talented professionals to deliver outstanding value to our clients in a culture that is diverse, inclusive, collaborative and one that provides exceptional career experience.

About the Team

We believe that challenges are better solved together. That's why you'll join a diverse, global community of solvers - an unexpected mix of people that come together to build trust in society and solve important problems. With us, you are encouraged to lead with your heart and values, and where your unique skills are developed and put to work in unexpected and exciting ways, superpowered by technology.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.

About the Role

• Excellent written and verbal communication skills.
• Utilise Education, Sales and Service Cloud configurations and omni studio to address customer requirements.
• Translate business requirements into technical solutions within Salesforce products.
• Provide guidance/coaching/training for Salesforce specialists on system configuration, functionality and enhancements as released by Salesforce.
• Work with functional users to analyze business requirements and provide recommendations for enhanced Education Cloud functionality.
• Perform Salesforce administration activities to support the day-to-day operations of the system.
• Oversee the implementation of Salesforce Solutions, ensuring accuracy, timelines, and compliance with best practices and regulations
• Experience eliciting high-level business requirements and creating detailed functional specs as well as other documentation like requirement traceability matrixes, work-flow diagrams and use-cases
• Lead team and client meetings and to clearly articulate the solution being developed with all the stakeholders along with ability to walk stakeholders through marketing solutions
• Work in a rapidly changing agile environment.
• Experience in a consulting environment with demonstrated track record of continuing responsibilities, creativity and innovation
• Serve as the bridge between PM, QA, development and client teams
• Participate in the creation and execution of test plans, strategies, and communications (e.g. requirement traceability, test scripts, test data requirements, defect management)
• Design and create training materials (e.g. job aids, reference guides, training manuals)
• Oversee the management of project documentation

About You

• 6+ years of experience as a Salesforce Sales and Service Cloud Functional Analyst or Salesforce Sales and Service Cloud administrator
• Experience with Salesforce Education Cloud is an added advantage.
• Minimum 5 years of experience gathering and documenting requirements
• Strong background in agile SCRUM agile practices and associated tools (Jira, Confluence, Slack, etc.)
• Salesforce certifications.
• Work experience in the Education sector is an added advantage.

Are you an experienced professional in health and social care looking for a new challenge? Our client is seeking a dedicated Registered Manager to join their team at an existing Residential service, near Dudley. The company specialises in providing exceptional care services for younger adults with learning disabilities.

The Role:

As a Registered Manager, you will:

• Oversee the day-to-day operations of the service
• Ensure compliance with health and safety regulations
• Manage and support staff
• Develop care plans for residents
• Liaise with families and external agencies

The Candidate:

The ideal Registered Manager will have:

• Relevant qualifications in health and social care
• Previous experience in a managerial role
• Strong leadership and communication skills
• Knowledge of health and safety regulations
• Ability to develop and implement care plans

The Package:

The Registered Manager role offers:

• Annual salary of circa £35,000
• Flexible working hours
• Pension scheme
• Opportunities for career progression

The client operates in the health and social care sector, focusing on providing care services for individuals with learning disabilities. They are committed to delivering high-quality care and support to their residents.

If you are a motivated and experienced Registered Manager, this is a fantastic opportunity to join a reputable company and make a real difference in the lives of individuals with learning disabilities. Apply now to take the next step in your career.

If you have experience as a Care Manager, Health and Social Care Manager, Residential Care Manager, Care Home Manager, or Service Manager, this Registered Manager role could be the perfect fit for you.

INDCRE

Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

Are you a dedicated leader with a passion for providing outstanding care? Our client is seeking a Registered Manager to join a children's residential home based in Birmingham, committed to delivering person-centred care for children with learning disabilities. They are happy to consider applications from Deputy Managers looking for their next opportunity too.

The Role:

As the Registered Manager, you will:

• Provide top-notch, person-centred care for children with learning disabilities
• Ensure rotas are completed, quality is maintained, and staff are supported and trained
• Maintain relationships with external providers
• Continuously strive to improve the service offering to achieve 'outstanding' status

The Candidate:

The ideal Registered Manager will have:

• An NVQ level 5 in Children's
• Experience of managing Residential services for children
• An excellent understanding of Ofsted
• A dedication to leading and inspiring their team

The Package:

As the Registered Manager, you'll receive:

• Annual salary of £45,000 - £55,000 (DoE)
• Time off in lieu
• Access to an Employee Assistance Program
• Private Medical Scheme

Our client is a children's residential home that's committed to providing person-centred care for children with learning disabilities. They're on a mission to achieve 'outstanding' service status and are looking for a Registered Manager to help them reach this goal.

If you're a dedicated leader with a passion for providing exceptional care, then this Registered Manager role could be the perfect fit for you. Don't miss out on this exciting opportunity to make a real difference in the lives of children.

If you've previously held roles such as Residential Manager, Care Home Manager, Children's Home Manager, Residential Services Manager, or Ofsted Registered Manager, this Registered Manager position could be the next step in your career.

INDCRE

Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

We are recruiting for an enthusiastic, motivated and committed Team Manager, with extensive experience of working with adults with a learning disability/autism and complex needs to join Outward.

This is an exciting opportunity for an experienced manager wanting to further utilise their skills in coaching and mentoring the staff team, and also embedding high standards in the running of the service.

The role would involve managing our LD/ASC supported living services located in North East London. The services are either small shared houses or new build self -contained flats with a communal space. The services are designed to support the skills building needed to increase the independence of people with autism and/or learning disabilities and behaviours of concern. Responding to the Transforming Care agenda this service is providing a real opportunity for people who may have been in previously unsuitable/unstable housing, or in hospital settings, to have their own space with support that enables them to thrive and enjoy a good quality of life, as active and valued members of their community.

Outward’s autism and PBS specialist services have a strong reputation across East London, where we support people to live full and active lives, with support designed around the person’s personal ambitions and choices.
About Outward
Outward has been providing high-quality support and care services to vulnerable people for over 40 years. Set up by parents of children with a disability looking for alternatives to institutional care. Our aim is to support people to have genuine control over their lives, play an active role in the community, accept responsibilities and develop as individuals.

We are committed to safeguarding and promoting the welfare of adults at risk and expect all staff to share this commitment. This post involves working with or having access to adults at risk and/or their records therefore we will require an Enhanced Disclosure from the Disclosure and Barring Services. This will be fully subsidised by Outward.

About the role

• You will assess new referrals and develop and manage comprehensive
transition, move-in, support & risk plans.
• You will be required to build and maintain strong relationships and partnership
approach with families and involved professionals and stakeholders.
• You will develop, coach and mentor a positive and resilient team of support
workers and deputies to deliver high quality and personalised support and
embed a culture of positive behaviour support.
• You will be responsible for ensuring support is delivered innovatively, flexibly
and on a person centred basis to meet the needs and outcomes of the people
supported.
• You will be responsible for delivering the service within budget and within
expected performance indicators including delivering on outcomes for the
people supported
• You will be responsible for ensuring the service is safe, effective, caring, well
led, responsive and managed to meet CQC essential standards to a minimum
of good service and with the aim of achievement of outstanding.
About You

• You will have significant management experience of working in a similar
setting.
Ideally you will have as a minimum:
o 3 years’ experience of delivering person centred support to people with a
learning disability/autism and complex needs including behaviours of concern.
o A minimum of 1 years’ experience of managing a service for people with a
learning disability/autism/complex needs
• You will be an excellent communicator liaising effectively with key stakeholders
including the multi-disciplinary and health professionals, family carers and
people we support.
• You will have experience of staff management and the ability to lead, motivate
and develop a large team, ensuring staff are appropriately trained. You will be
visible in the service and strive to model best practice and inspire support
workers.
• You will be able to think creatively and be adaptable in approaches, with
experience of implementing emergency management guidance to support
staff.
• Experience of carrying out needs assessments and creating support and risk
management plans for people.
• The ability to deliver a creative and flexible service that make a positive
difference to people’s lives, in accordance with an individual support plans, the
service specification and CQC requirements
• A commitment to providing high quality, personalised active support
• Leading by example, you will uphold the rights of people we support to be
involved at all levels of decision making.
• You will share our values and passion to engage, enable and empower people
with autism or a learning disability to lead the lives they want.
• Knowledge of managing a budget is desirable

Benefits

We value everything our staff do for the people we support, so we provide a great benefits package:

• 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
• Comprehensive Learning & Development Programme
• Computing Scheme
• Credit Union Scheme
• Cycle-to-Work Scheme
• Death in Service Benefit
• Health Assured – Employee Assistance Programme
• Eye care Vouchers
• Flu Jab Reimbursement
• Long Service Awards
• Pension Scheme
• Purchase Additional Annual Leave
• Refer-a-Friend Scheme
• Retirements
• Loans (including season tickets and parking permit loans)
• Blue Light Card

How to Apply

If you think you are who we are looking for, please submit an application form by following the link below:

Closing Date for all Applications is 23:59pm on 24th July 2024

Interview will be held week commencing on 5th August 2024

Outward is committed to equality and diversity and welcomes applications from all sections of the community.

Yorkshire Ambulance Service currently has a vacancy for the position of HART Training and Assurance Manager. The base station for this post will be Leeds, with the successful candidate required to travel between sites throughout Yorkshire and nationally.

The post holder will also be required to attend incidents undertaking the role of National Inter agency Liaison Officer (NILO) by participating in an on-call rota.



The post holder will lead in development and delivery of the training and exercising of the Hazardous Area Response Team in order to maintain compliance against National Operating Standards. The post holder will report directly to the HART and Special Operations Area Manager in ensuring the delivery of specialist response capabilities as part of the Trust’s requirement to maintain approved levels of operational readiness and compliance. These will be in accordance with the Civil Contingencies Act 2004, and the NHS’ Emergency Preparedness Resilience Response (EPRR) Core Standards and the NARU Service Specification.

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.



To apply, you mus t be able to meet the requirements outlined in the job description and person specification.


This advert closes on Sunday 28 Apr 2024

Trainee Train Service Delivery Manager (Fixed Term Opportunity until April 2025) Organisation/Entity:  Sydney Trains Job category:  Rail Operations Job location:  Alexandria, NSW, AU, 2015 Job reference number:  92510 Employment type:  Fixed Term Full-Time Salary range:  $95208.0-$109799.0 If you’re after impact, there’s no other organisation in Australia that delivers work on this scale. Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations. In this role, you'll: Working as part of a team who support the planning, coordination and monitoring of train movements, ensuring we are meeting operational needs and maintaining the highest level of safety for both employees and customers. As a Trainee Train Service Delivery Manager, this role will see you develop and grow a wide range of skills, through on the job training and supported training in a classroom style environment.   You…

Click here to view more detail / apply for Trainee Train Service Delivery Manager (Fixed Term Opportunity until April 2025)

Training and Product Development Manager [Beauty Service Sector]

Key Responsibilities:

Product Development and Testing:

• Research and identify market trends, customer preferences, and competitor offerings to inform product development strategies.
• Coordinate product testing procedures to ensure quality, efficacy, and safety standards are met.
• Negotiate pricing and contractual agreements with suppliers and manufacturers to optimize product costs and maintain profitability.
• Develop pricing strategies that align with market demands and competitive positioning.

Training Programs:

• Develop and execute comprehensive training programs for new hires on company treatment steps, SOPs, grooming standards, and professional conduct. Work closely with outlet managers and the sales director to coordinate training schedules, ensuring new hires seamlessly transition into their roles.
• Collaborate with outlet managers and sales director to schedule new hires for training and integrate them into their roles seamlessly.
• Advise new hires and existing staff on grooming standards and professional conduct aligned with the brand image.
• Oversee training on the proper usage and benefits of beauty products, ensuring staff can effectively communicate this information to customers.

Staff Development:

• Assess existing staff skills and performance to identify areas for improvement.
• Conduct regular performance reviews for staff, providing constructive feedback and identifying areas for improvement.
• Implement upskilling programs to enhance the skills of current staff with the goal of promoting internal talent.

Documentation:

• Maintain accurate and up-to-date documentation of training materials, SOPs, product development, and employee performance records.

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Qualifications:

• Bachelor's degree in a relevant field (e.g., beauty management, business, human resources).
• Proven experience in developing and conducting training programs in the beauty industry.
• Strong interpersonal and communication skills.
• Ability to collaborate with multiple stakeholders, including outlet managers and the sales director.
• Knowledge of grooming standards, industry best practices, and product development processes.
• Excellent organizational and time-management skills.

Capital Area Head Start is seeking full time Associate Teachers to join our mission in providing a comprehensive child development program designed to give children a head start in life, empowering parents and strengthening families. If you have the passion and heart to make a difference and uplift communities, Head Start is the place for you.

The Associate Teacher works with inclusive education and support teams to create and implement lesson plans and daily routines that promote growth and learning for every child. This position ensures child safety, provides education and resources to families and maintains the high quality educational services provided by Capital Area Head Start.

Position Details:

• $16.22 per hour, may increase based on education and/or experience
• Salaried, Non Exempt position; Standard biweekly salary paid throughout the entire year, including summer months
• Hours between 7:30AM and 4:30PM based on assigned center

Benefits:

• Knowing you make a difference everyday
• Competitive benefits package including medical, dental, vision, 401K and more
• Generous paid time off program
• Mileage reimbursement
• Extensive training and learning opportunities
• Career development and advancement opportunities

• Tuition reimbursement available per eligibility requirements

Minimum Educational Requirements: (One of the following)

• High school diploma or equivalent and Child Development Associate (CDA) credential
• Ability to complete a CDA credential program and obtain credential within two years of hire
• Actively enrolled (minimum of 9 credits per year) in a program leading to a related degree

Minimum Requirements:

• Basic computer skills, ability to use Microsoft Word, Outlook and learn web based systems
• Ability to travel to home visits, training, and other locations
• Successful completion of pre-employment process, including Criminal History, Child Abuse and FBI clearances

Preferred Qualifications: 

• Associates degree or coursework in early childhood education
• Experience working with young children
• Bi/multi-lingual 
• Participation in Head Start or Early Head Start 

Keystone Human Services is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Capital Area Head Start is seeking full time Preschool Teachers to join our mission in providing a comprehensive child development program designed to give children a head start in life, empowering parents and strengthening families. If you have the passion and heart to make a difference and uplift communities, Head Start is the place for you!

The Preschool Teacher works with an inclusive team to deliver a high quality, curriculum-based educational program for children ages 3-5. Responsibilities include developing and implementing lesson and individualized service plans, approaching child development through family engagement and community partnerships, ensuring the health and safety of children, and maintaining outcomes while promoting progress in accordance with Head Start standards. 

Position Details:

• $20.14 per hour, may increase based on education and/or experience
• Salaried, Exempt position: Standard biweekly salary paid throughout the entire year, including summer months
• Work hours are between 7:30AM and 4:30PM based on assigned center; Schedule is based on the school year and does not require work during the summer months 
• Positions available in Dauphin and Cumberland counties

Benefits:

• Knowing you make a difference everyday
• Competitive benefits package including medical, dental, vision, 401K and more
• Generous paid time off program
• Mileage reimbursement
• Extensive training and learning opportunities
• Career development and advancement opportunities

• Tuition reimbursement available per eligibility requirements

Minimum Requirements:

• Associate’s degree in early childhood education or a related field with coursework equivalent to a major in early childhood education (Please include a copy of transcript if degree is in a related field)
• Experience working with young children
• Intermediate computer skills, ability to use Microsoft Word, Outlook and learn web based systems
• Valid driver’s license and access to properly insured vehicle, or public transportation
• Successful completion of pre-employment process, including Criminal History, MVR, Child Abuse and FBI clearances

Preferred Qualifications:

• Bachelor’s or master’s degree in early childhood education or related field
• Bi/multi – lingual
• Participation in Head Start or Early Head Start

Keystone Human Services is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Job Description

Manager, Research, Evaluation & Development

We are looking for passionate individuals committed to the cause of enabling socially disadvantaged low-income families and communities realise their aspirations and get out of the poverty cycle.

This position will offer opportunity to spearhead a new unit committed to justice, data-driven decision making, and participatory research.

Responsibilities:

• Lead, design and execute an integrated Monitoring, Evaluation and Learning (MEL) strategy and system across the whole of SCC and transformation verticals, together with research consultant, to track families’ transformation journey so as to (1) to monitor the progress and impact of our work so that SCC can learn iteratively to adapt and improve our work and (2) to evaluate the extent to which SCC has achieved “Poverty Transformation With-in Empowered Communities”
• Iterate, finetune and validate SCC’s organizational theory of change (SCC TOC) through prototyping efforts in Lengkok Bahru (LB Prototype) in collaboration with social & family workers and various transformation verticals
• Work with various team leads to synergize and execute an integrated and coherent data collection system across SCC for MEL
• Work with research consultant to ensure that SCC team is equipped with capabilities to conduct and sustain MEL in our work
• Analyze collated data and synthesize insights on SCC’s work from the MEL system
• Communicate monitoring, evaluation and learning insights from SCC’s work to internal and external stakeholders
• Design & conduct programme evaluation for social work-related programmes and/or community initiatives
• Design & conduct evaluation for the family transformation verticals with pathways in education and development, home ownership and livelihood.
• Conduct research (can be joint research-evaluative study) on families which can assist in new program development or to build pivot strategies for existing programs
• Provide supervision and guidance to Research, Development & Evaluation (RED) Executive
• Work with FTMS data management team to ensure coherent data systems across SCC programmes/verticals that are aligned to the MEL strategy for tracking of families’ transformation journey towards Poverty Transformation
• Oversight of new and existing research projects across SCC and develop SCC into a practice and thought leading centre for community-centric, social mobility and practice research

Requirements:

• Degree with Honours with at least 6-8 years of research, or evaluation and/or marketing experience
• Experience working with the social service sector would be preferred
• Strong analytical skill and strong familiarity with non-profits and proficiency in research or MEL (Monitoring, Evaluation and Learning) framework or evaluative tools and approaches
• Ability to work autonomouslyand execute multiple tasks while responding to multiple priorities
• High level of judgment with an eye for trends and patterns
• Sensitivity to implications of policies on work with families
• Willing to be hands-on and work with internal and external stakeholders
• Team-player and willingness to collaborate

Only shortlisted candidates will be notified.

Thank you for applying.