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Job Highlights
Job Description
Able to communicate well with customer and receive inbound and outbound calls and alias with internal support and engineer to provide best service and support to customers.
Key Accountabilities
Key Competencies
Qualifications & Skills
Perks & Benefits
With BLUE SOLUTIONS, we can provide you a simple, fast & efficient printing solution for your business. We work across brands and we can offer you a wide range of office multifunction photocopier. We constantly track innovative products, trends, advancement, and issues within the digital photocopier marketplace. We can provide and recommend the best office solution that suits your needs.
Perks & Benefits
Established in 1995, EMA Global is a medical assistance company operated by industry veterans and top health professionals. We provide medical evacuation and repatriation, and pride ourselves on our world-class bedside to bedside transportation services. EMA Global is fully accredited by EURAMI, a top independent European organisation that assesses operating standards of medical service providers that utilise rotary wing jets for transporting patients in need of medical assistance. When it comes to medical personnel, every member of our staff is handpicked with a focus on excellent track records , experience and professionalism. To keep them up-to-date, we perform rigorous recurrent training and frequent familiarisation assessments. Through our industry partners and our own network of alliances, EMA Global is equipped to provide worldwide medical assistance to our clients 24/7. Working with fully accredited industry partners across the globe, we are able to reach you wherever you are, to assist you with whatever medical needs you may have.
津貼和福利
Established in 1995, EMA Global is a medical assistance company operated by industry veterans and top health professionals. We provide medical evacuation and repatriation, and pride ourselves on our world-class bedside to bedside transportation services. EMA Global is fully accredited by EURAMI, a top independent European organisation that assesses operating standards of medical service providers that utilise rotary wing jets for transporting patients in need of medical assistance. When it comes to medical personnel, every member of our staff is handpicked with a focus on excellent track records , experience and professionalism. To keep them up-to-date, we perform rigorous recurrent training and frequent familiarisation assessments. Through our industry partners and our own network of alliances, EMA Global is equipped to provide worldwide medical assistance to our clients 24/7. Working with fully accredited industry partners across the globe, we are able to reach you wherever you are, to assist you with whatever medical needs you may have.
Tasks:
-> Provide remote L1 Support to End Users;
-> Analyzing problem & putting correct resolution in place;
-> Troubleshooting and relating resolution procedures to non-technical end- users,
-> opening, closing & monitoring of the incidents in the system during the complete incident lifecycle;
-> Monitoring the correct timelines (SLA)
-> Contact with the end user via phone, e-mail & chat, -> Providing input toward Knowledge base maintenance. -> Working on 8h shifts from our office located in KL (100% onsite, no possibility of hybrid or remote work), possibility of taking a shift during the weekends
Requirements:
-> Fluent Mandarin language and good English;
-> Strong organizational skills with ability to prioritize effectively
-> Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflict situations;
-> Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset
-> Able to work on shifts (8:00 - 6:30) Monday till Friday (8 working hours per day)
-> Working on Malaysian public holidays will be required followed by agreed replacement leave
Perks & Benefits
We are specialized in cross-border infrastructural services for the information technology (IT) industry. With over 5,000+ permanent employees in 50+ subsidiaries we offer our services worldwide in more than 190 countries. Our company has dedicated employees working together towards a common goal of achieving excellence. We are a company focused on talent development to help build our expanding business. We empower IT industry leaders to provide Device as a Service (DaaS) everywhere. DaaS combines hardware, software, all lifecycle services including financing into a single contract with a usage-based fee. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
任務：
-> 為最終用戶提供遠端 L1 支援；
-> 分析問題並制定正確的解決方案；
-> 故障排除以及與非技術最終用戶相關的解決程序，
-> 在整個事件生命週期內開啟、關閉和監控系統中的事件；
-> 監控正確的時間表 (SLA)
-> 透過電話、電子郵件和聊天與最終用戶聯繫，-> 為知識庫維護提供意見。 -> 在我們位於吉隆坡的辦公室進行 8 小時輪班工作（100% 現場工作，不可能混合或遠端工作），週末可能輪班
要求：
-> 流利的普通話和良好的英語；
-> 強大的組織能力，能夠有效地決定優先順序
-> 優秀的溝通技巧以及在困難或衝突情況下與不同客戶和員工群體進行專業互動的能力；
-> 先前的 L1 遠端支援經驗，包括：故障排除、診斷、解決方案、軟體部署將被視為獨特資產
-> 能夠輪班工作（8:00 - 6:30）週一至週五（每天 8 小時工作時間）
-> 需要在馬來西亞公共假期工作，然後接受商定的補假
津貼和福利
We are specialized in cross-border infrastructural services for the information technology (IT) industry. With over 5,000+ permanent employees in 50+ subsidiaries we offer our services worldwide in more than 190 countries. Our company has dedicated employees working together towards a common goal of achieving excellence. We are a company focused on talent development to help build our expanding business. We empower IT industry leaders to provide Device as a Service (DaaS) everywhere. DaaS combines hardware, software, all lifecycle services including financing into a single contract with a usage-based fee. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
任務：
-> 為最終用戶提供遠端 L1 支援；
-> 分析問題並制定正確的解決方案；
-> 故障排除以及與非技術最終用戶相關的解決程序，
-> 在整個事件生命週期內開啟、關閉和監控系統中的事件；
-> 監控正確的時間表 (SLA)
-> 透過電話、電子郵件和聊天與最終用戶聯繫，-> 為知識庫維護提供意見。 -> 在我們位於吉隆坡的辦公室進行 8 小時輪班工作（100% 現場工作，不可能混合或遠端工作），週末可能輪班
要求：
-> JLPT N1/N2日文和良好的英文；
-> 強大的組織能力，能夠有效地決定優先順序
-> 優秀的溝通技巧以及在困難或衝突情況下與不同客戶和員工群體進行專業互動的能力；
-> 先前的 L1 遠端支援經驗，包括：故障排除、診斷、解決方案、軟體部署將被視為獨特資產
-> 能夠輪班工作（8:00 - 6:30）週一至週五（每天 8 小時工作時間）
-> 需要在馬來西亞公共假期工作，然後接受商定的補假
津貼和福利
We are specialized in cross-border infrastructural services for the information technology (IT) industry. With over 5,000+ permanent employees in 50+ subsidiaries we offer our services worldwide in more than 190 countries. Our company has dedicated employees working together towards a common goal of achieving excellence. We are a company focused on talent development to help build our expanding business. We empower IT industry leaders to provide Device as a Service (DaaS) everywhere. DaaS combines hardware, software, all lifecycle services including financing into a single contract with a usage-based fee. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Tasks:
-> Provide remote L1 Support to End Users;
-> Analyzing problem & putting correct resolution in place;
-> Troubleshooting and relating resolution procedures to non-technical end- users,
-> opening, closing & monitoring of the incidents in the system during the complete incident lifecycle;
-> Monitoring the correct timelines (SLA)
-> Contact with the end user via phone, e-mail & chat, -> Providing input toward Knowledge base maintenance. -> Working on 8h shifts from our office located in KL (100% onsite, no possibility of hybrid or remote work), possibility of taking a shift during the weekends
Requirements:
-> JLPT N1/N2 Japanese language and good English;
-> Strong organizational skills with ability to prioritize effectively
-> Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflict situations;
-> Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset
-> Able to work on shifts (8:00 - 6:30) Monday till Friday (8 working hours per day)
-> Working on Malaysian public holidays will be required followed by agreed replacement leave
Perks & Benefits
We are specialized in cross-border infrastructural services for the information technology (IT) industry. With over 5,000+ permanent employees in 50+ subsidiaries we offer our services worldwide in more than 190 countries. Our company has dedicated employees working together towards a common goal of achieving excellence. We are a company focused on talent development to help build our expanding business. We empower IT industry leaders to provide Device as a Service (DaaS) everywhere. DaaS combines hardware, software, all lifecycle services including financing into a single contract with a usage-based fee. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
職位描述：
要求：
津貼和福利
Overview
AEON Credit Service is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. The Company has established a strong presence in Malaysia since 1996 to provide easy payment schemes for purchase of consumer goods and a personal financing scheme based on Syariah principles.
Our business philosophy is based on "Customer Satisfaction" and we strive to make a positive contribution to our customer's lifestyles. AEON Credit has more than 10 branches in East and West Malaysia. In line with our rapid business expansion, we are extending our service network to new locations to better serve our customers.
Why Join AEON Credit?
At AEON Credit, we believe in "Customers First". To commit to this, we focus on enhancing our customer's convenience and continually provide them with value-added financial services to help them meet their lifestyle needs.
AEON Credit is an exciting and dynamic place to work. As a fast-growing consumer financing company, we are always looking to recruit exceptional individuals who strive for excellence. We seek visionary individuals that take initiative and are innovative, results-oriented and independent.
Join us in our mission to benefit our customers by providing them with the very best set of consumer financial services to better serve our customers' needs and to continue our contribution to the community.
Job Description:
Requirement:
Perks & Benefits
Overview
AEON Credit Service is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. The Company has established a strong presence in Malaysia since 1996 to provide easy payment schemes for purchase of consumer goods and a personal financing scheme based on Syariah principles.
Our business philosophy is based on "Customer Satisfaction" and we strive to make a positive contribution to our customer's lifestyles. AEON Credit has more than 10 branches in East and West Malaysia. In line with our rapid business expansion, we are extending our service network to new locations to better serve our customers.
Why Join AEON Credit?
At AEON Credit, we believe in "Customers First". To commit to this, we focus on enhancing our customer's convenience and continually provide them with value-added financial services to help them meet their lifestyle needs.
AEON Credit is an exciting and dynamic place to work. As a fast-growing consumer financing company, we are always looking to recruit exceptional individuals who strive for excellence. We seek visionary individuals that take initiative and are innovative, results-oriented and independent.
Join us in our mission to benefit our customers by providing them with the very best set of consumer financial services to better serve our customers' needs and to continue our contribution to the community.
Main Job Tasks and Responsibilities:
Education and Experience:
Perks & Benefits
CTC Global Sdn Bhd (CTC Malaysia) is a wholly owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation. ITOCHU Corporation is one of the largest conglomerates in Japan and is the majority shareholder of CTC. Both CTC and ITOCHU Corporation are listed on the Tokyo Stock Exchange, and have current market capitalisations of US$2.6 billion and US$18.6 billion respectively. In Malaysia, the CTC Malaysia team has been serving enterprise customers from major commercial and government sectors for over 40 years, starting from when it was CSA, then subsequently CSC and now as part of the CTC and Itochu Group. Powered by a team of 600 qualified and experienced IT professionals, CTC Malaysia supports its customers through a country-wide network of 23 service centres and delivers its extensive portfolio of systems integration solutions to enable businesses to operate more efficiently.
Main Job Tasks and Responsibilities:
Education and Experience:
Perks & Benefits
CTC Global Sdn Bhd (CTC Malaysia) is a wholly owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation. ITOCHU Corporation is one of the largest conglomerates in Japan and is the majority shareholder of CTC. Both CTC and ITOCHU Corporation are listed on the Tokyo Stock Exchange, and have current market capitalisations of US$2.6 billion and US$18.6 billion respectively. In Malaysia, the CTC Malaysia team has been serving enterprise customers from major commercial and government sectors for over 40 years, starting from when it was CSA, then subsequently CSC and now as part of the CTC and Itochu Group. Powered by a team of 600 qualified and experienced IT professionals, CTC Malaysia supports its customers through a country-wide network of 23 service centres and delivers its extensive portfolio of systems integration solutions to enable businesses to operate more efficiently.
職責：
要求：
津貼和福利
We are an established Japanese Co. specializing in Mechanical & Electrical systems to provide optimum indoor environments for all types of buildings. Beside, we design clean rooms that regulate air purity and atmospheric elements to exact standards, providing and environment conducive to maximum productivity. Our concept of “Customer Satisfaction First” is based on Taikisha’s aim of maintaining the consistent and long-term confidence of our customers.
Why join us?
We offer attractive remuneration package and good opportunity to career development to the successful candidates.
Responsibilities:
Requirements:
Perks & Benefits
We are an established Japanese Co. specializing in Mechanical & Electrical systems to provide optimum indoor environments for all types of buildings. Beside, we design clean rooms that regulate air purity and atmospheric elements to exact standards, providing and environment conducive to maximum productivity. Our concept of “Customer Satisfaction First” is based on Taikisha’s aim of maintaining the consistent and long-term confidence of our customers.
Why join us?
We offer attractive remuneration package and good opportunity to career development to the successful candidates.
崗位職責：
工作要求：
津貼和福利
Overview
AEON Credit Service is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. The Company has established a strong presence in Malaysia since 1996 to provide easy payment schemes for purchase of consumer goods and a personal financing scheme based on Syariah principles.
Our business philosophy is based on "Customer Satisfaction" and we strive to make a positive contribution to our customer's lifestyles. AEON Credit has more than 10 branches in East and West Malaysia. In line with our rapid business expansion, we are extending our service network to new locations to better serve our customers.
Why Join AEON Credit?
At AEON Credit, we believe in "Customers First". To commit to this, we focus on enhancing our customer's convenience and continually provide them with value-added financial services to help them meet their lifestyle needs.
AEON Credit is an exciting and dynamic place to work. As a fast-growing consumer financing company, we are always looking to recruit exceptional individuals who strive for excellence. We seek visionary individuals that take initiative and are innovative, results-oriented and independent.
Join us in our mission to benefit our customers by providing them with the very best set of consumer financial services to better serve our customers' needs and to continue our contribution to the community.
Job Destription:
Job Requirements:
Perks & Benefits
Overview
AEON Credit Service is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. The Company has established a strong presence in Malaysia since 1996 to provide easy payment schemes for purchase of consumer goods and a personal financing scheme based on Syariah principles.
Our business philosophy is based on "Customer Satisfaction" and we strive to make a positive contribution to our customer's lifestyles. AEON Credit has more than 10 branches in East and West Malaysia. In line with our rapid business expansion, we are extending our service network to new locations to better serve our customers.
Why Join AEON Credit?
At AEON Credit, we believe in "Customers First". To commit to this, we focus on enhancing our customer's convenience and continually provide them with value-added financial services to help them meet their lifestyle needs.
AEON Credit is an exciting and dynamic place to work. As a fast-growing consumer financing company, we are always looking to recruit exceptional individuals who strive for excellence. We seek visionary individuals that take initiative and are innovative, results-oriented and independent.
Join us in our mission to benefit our customers by providing them with the very best set of consumer financial services to better serve our customers' needs and to continue our contribution to the community.
