Total 4,119 Customer Service job vacancies in city of manchester greater manchester m2 3wq

Job Responsibilities:

• Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility
• Ensure communication with customers and clients with clear and relevant information
• Manage customers or client’s feedback and complaints in a professional manner
• Perform post-case administration for future reference 

Job Requirements:

• SPM / Diploma / Degree in any field. Relevant insurance certification will be an advantage
• Minimum 1-2 years of experience in customer service
• Enjoy people engagement and providing good advice and patience in dealing with complex problems
• Good interpersonal and communication skills
• Possess a pleasant and cheerful disposition

• Medical benefits
• Annual Leave
• Increment

工作職責：

• 處理各方面的詢問，有效維持我們聯絡中心的高水準可及性
• 確保透過清晰且相關的訊息與客戶和客戶進行溝通
• 以專業的方式管理客戶或客戶的回饋和投訴
• 事後管理以供日後參考

職位要求：

• SPM/文憑/任何領域的學位。有相關保險認證將優先
• 至少 1-2 年客戶服務經驗
• 享受人們的參與，並在處理複雜問題時提供良好的建議和耐心
• 良好的人際溝通與溝通能力
• 擁有愉快開朗的性格

• 醫療福利
• 年假
• 增量

角色背景：

我們的聯絡中心銷售和服務代表在我們的組織中發揮關鍵作用，是客戶的主要聯絡點。作為客戶服務代表，您將負責透過協助客戶解決問題、疑慮和請求來提供卓越的服務。這包括有效解決問題、提供準確的產品資訊以及確保積極的整體體驗。您傾聽和理解客戶需求的能力將是確保客戶滿意度和支持透過銷售服務創造收入的關鍵。

為什麼加入我們？

與不斷成長、快節奏、充滿活力的團隊一起打造您的職業生涯。一個以“大聲說出來”文化為生的團隊，他們“努力工作，努力玩耍”，重視多樣性，希望你不僅留下來，而且願意來工作，他們的領導者會花時間和你在一起，投資於你的工作。

你會做什麼：

對業務的影響：

能夠處理一系列銀行查詢，成功支援客戶的銀行業務需求。處理入站和出站（如果適用）客戶互動。透過每次互動提供強大的客戶體驗，展示推動首次呼叫解決的所有權。

客戶/利害關係人：

在每次客戶互動中堅持並推動匯豐銀行的價值觀和行為，始終做正確的事。專注於客戶當前的需求，同時預測他們未來不斷變化的需求和優先事項。努力滿足這些需求，其中可能包括支援他們存取線上設施、銀行產品和服務，以幫助他們管理帳戶。始終透過以簡單易懂的方式傳達訊息來進行開放和誠實的溝通，以建立客戶關係。承擔個人責任，在快節奏和不斷變化的環境中推動正確的客戶成果。

領導力與團隊合作：

對客戶的真正興趣和對您提供的服務的熱情。能夠適應創新和技術變革，更聰明地工作、改善服務並更永續地與客戶建立聯繫。擁抱並實施變革，以提高我們的業務績效。能夠遵循既定程序並利用個人判斷來支持客戶。表現出對壓力及其帶來的挑戰的適應能力，同時靈活地適應關鍵的工作需求。能夠證明對與角色和責任相關的風險及其影響的理解。積極渴望自我發展所需的技能，以進一步支持我們的客戶並改善他們的銀行體驗。

營運效率與控制：

提出想法並幫助實施變革，以更好地支持我們的客戶。對自身發展負責，並積極尋求提高自身技能和能力的方法。遵守書面政策和程序，同時透過使用各種支援工具和升級點來維持品質和合規標準。在每次互動中促進和鼓勵最高水準的客戶服務。能夠有效地管理工作日程，並做好準備並有效地處理客戶的詢問。

資格

要在這個職位上取得成功，您需要具備以下條件：

• 必須靈活、以客戶為中心，並有能力在尋求回饋和開放發展的團隊環境中蓬勃發展。
• 自豪地交付符合客戶和服務期望的承諾，並在滿足基於需求的解決方案的同時幫助推動首次聯繫解決。
• 能夠根據需要在大批量、快節奏變化的環境中工作。
• 熟練使用個人電腦和基本軟體包以及專業應用程式。
• 出色的溝通技巧，並且始終保持禮貌和友好。
• 能夠透過表現出耐心和同理心來處理客戶對話。
• 能夠遵循流程和程序來降低風險/錯誤。
• 必須有能力處理該職位所需的一系列核心技能，其中包括一般銀行業務和信用卡查詢。

擁有哪些額外技能會比較好？

• 角色彈性將支援角色持有者在與地點無關的繁忙工作環境中工作。
• 程序的定期變更和技術的進步將定期影響角色持有者。因此，積極主動和擁抱變革的能力將確保成功。
• 對持續學習的熱情也將支持角色持有者獲得更強更好的技能和能力。
• 相關經驗或技能較少的候選人可能會獲得比上述更低的全球職業等級。
• 根據業務需求，優先考慮可立即在當地工作且無需搬遷的候選人。
• 該職位的選定候選人將需要接受更嚴格的審查。根據當地法律，這將要求個人在招聘過程中令人滿意地通過一系列額外檢查，並且如果被任命擔任該職位，則需要持續進行。對於最初完成檢查時和/或持續進行檢查時出現的任何重大不利結果，匯豐集團保留其可能採取的任何措施的立場。有關該職位強化審查的更多信息，請聯繫該職位的招聘人員。

津貼和福利

• 員工股權
• 中心位置

Requirements:

• Minimum SPM holder
• At least 1 year experience in call center (inbound/outbound)
• Ability to work in shifts
• Excellent communication in English & Bahasa.

Jobscope:

• Handle incoming customer calls and resolve inquiries in a professional manner
• Provide accurate information about products, services, and policies
• Address customer complaints, follow up on issues, and ensure customer satisfaction
• Document interactions and update customer records

Benefits:

• OT Claim
• EPF
• SOCSO
• Medical Coverage

要求：

• 最低 SPM 持有者
• 至少 1 年呼叫中心經驗（來電/呼出）
• 能夠輪班工作
• 英語和印尼語溝通良好。

工作範圍：

• 以專業的方式處理客戶來電並解決疑問
• 提供有關產品、服務和政策的準確信息
• 處理客戶投訴，跟進問題，確保客戶滿意度
• 記錄互動並更新客戶記錄

好處：

• 加班索賠
• 公積金
• 社會保險協會
• 醫療保險

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Schedules, plans, and conducts comprehensive, on-site and virtual reviews of small- to mid-sized FAS cooperators, participants, grant recipients, and private voluntary organizations' financial systems.
• Conducts analysis of the following areas (but not limited to): micro purchase credit card transactions; representation fund expenses; administration of petty cash; unliquidated obligations; travel vouchers; procurement actions and expenses.
• Prepares and submits comprehensive and well-documented review file workpapers to the supervisor or designated senior specialist for review.
• Assists senior level Compliance Review Specialists with conducting special surveys, studies, and reviews of FAS programs, policies, and procedures and prepares recommendations for improvement.
• Assists in reviewing and evaluating existing and proposed legislation and regulations to determine the impact they may have on FAS operational systems, and whether they have adequate safeguards to detect or prevent fraud, waste, and mismanagement.
• Assesses internal controls of the organizations for: adequacy of safeguarding FAS resources; accuracy and reliability of data furnished to FAS; and compliance with laws, regulations, and policies.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• May perform a variety of technical procedures including capture, restraint, chemical immobilization, marking, transport, euthanasia, and/or necropsy of wildlife; collection of biological samples.
• May be required to take extensive training and recurrent training on wildlife damage or disease recognition, control methods, and techniques.
• Modifies or adapts established damage or disease control techniques as necessary to meet local conditions and address specific environmental, economic, or political considerations.
• Provides technical assistance to a variety of cooperators, along with conducting site visits or assessments to identify wildlife damage issues or threats.
• Gathers, compiles, evaluates, and presents data on damage or hazards caused by various wildlife species to cooperators, stakeholders, and colleagues through project or program reports.
• Assists other WS employees as requested and may assist in training new WS personnel. May be asked to provide technical direction and/or guidance to lower graded employees.
• May be responsible for procuring equipment and supplies necessary to conduct field activities and may be asked to complete other duties as assigned.
• Represents the WS program on committees and task forces, and at meetings, conferences, and workshops with these groups.
• May develop and deliver training for cooperators, stakeholders, partner agencies and organizations, or other entities.

• The duties may include, but are not limited to:
• Assists the Associate Deputy Administrator by providing executive level line management for the planning, initiation and execution of emergency and domestic programs.
• Provides overall direction and coordination to subordinate staff who are responsible for science-based regulatory policies and decisions.
• Participates in establishing goals and objectives for assigned programs, developing overall operational plans and reporting on program activities.
• Participates in the overall establishment of national budgets for assigned programs, monitoring the overall budgetary health of programs.
• Participates in the development of emergency programs for the purpose of providing essential guidelines for the control and eradication of new plant pests or diseases.
• Represents PPQ at national and international meetings concerning the modification of rules, regulations, and procedures set forth to enforce emergency and domestic programs.
• Serves as consultant and advisor to Federal/State officials, representatives of industry and plant protection organizations.
• Responsible for ensuring performance of a satisfactory amount and quality of work of subordinates.

You will:

• Coordinate and manage Working Capital Fund (WCF) service management, including providing customer support for the Agency IT services and the WCF Data Processing activity; oversee and conduct comprehensive customer and market analysis/studies to identify, propose, and support business solutions to complex management challenges with far-reaching scope and impact.
• Assists in planning and managing delivery and acceptance of complex IT projects and applies agile methodologies for project management, including the development and use of new tools for work planning methods and tracking.
• Develops, implements, and ensures compliance with plans, policies, standards, infrastructures, and architectures that establish the framework for the management of all WCF IT services and customer support applications.
• Develop outreach strategies and materials to communicate service information about various initiatives to customers, stakeholders, and partners with EPA. The incumbent identifies policy issues, designs analysis, suggests improvements, and makes recommendations to management on issues related to enhancing service delivery.
• Assists Contracting Officers and any duly appointed Contracting Officer Representatives (COR) with the evaluation and execution of IT service contracts to ensure best services are being delivered under the contract to include assisting to ensure contractors perform the technical and management requirements.

You will spend less than 25% of your work time on contracts, grants/cooperative agreements, and/or interagency agreements.

One or more positions may be filled (in the organization advertised and/or in other organizations), if appropriate to the position.

• Assists the Area Resource Conservationist for Programs with managing the activities of financial assistance programs within the Area of responsibility.
• Runs reports and tracks agreement actions for completion. Informs field offices of actions, provides follow up and assistance with contract maintenance.
• Provide support for the program portion of the field office Quality Assurance reviews.
• Review application assessments and rankings to ensure consistency with program guidance.
• Assist Area Resource Conservationist for Programs with program contract modifications, cancellations, terminations and associated requirements.

• Uses knowledge of government regulations to assist the Contracting office in awarding Architectural and Engineering (A/E) and construction contracts.
• Briefs Park, Denver Service Center, NPS Region 1 and WASO leadership on project status, delays and construction issues on large complex projects.
• Assists in negotiating A/E services, construction management services, and construction contracts.
• Participates in Value Analysis Workshops, and makes park, region, and design team (or equivalent) presentations on project needs, impacts, logistics, and temporary systems.
• Performs daily site visits to each project site an properly documents work, materials and manpower for each trade.