The Role
Lancaster City Council is looking to recruit highly motivated Resident Support Officers to join the team supporting the most in need in our district.
This team will work with and be managed by the Customer Services Team.
Your duties will include administering the Household Support Fund as well as signposting people to other support within the district. The Household Support Fund is funded by the UK Government to support those in our district who are struggling to afford the essentials.
The role will involve you providing updates on people’s applications in person and over the phone as well as supporting people to provide the correct documentation before the case is sent for assessment. Once a full financial assessment has been carried out by North Lancashire Citizens Advice you will be responsible for processing the awards.
You may also be out and about in the district providing help, advice and support as well as signposting to third party organisations where appropriate.
We are looking for individuals who are self-motivated, organised and can follow procedures as well as being proficient in working with technology and IT.
This post is temporary until 31st March 2025; therefore, we are ideally looking for people who can start quickly.
The hours of work for this position is 37 hours per week, working Monday to Friday. There may be the occasional evening or weekend work required.
The successful applicant will be subject to a basic clearance with the Disclosure and Barring Service.
A full current UK driving licence is desirable but not essential. As a result, you will be required to sign up to the authorised external DVLA driving licence validation organisation that we use to manage and monitor our employees driving licence data. Reasonable adjustments can be made for those who are unable to drive due to a disability.
For internal applicants, this role will be considered for a secondment opportunity. The secondment of an employee from another Service can only take place with the agreement of the Manager of the Service the applicant is contracted to. When this role comes to an end, the successful internal applicant will return to their substantive role.
About You
You will identify with our organisational values of Pride, Ownership, Working Together and Ambition.
Our Benefits
Lancaster is a great place to work, as well as being part of something special you will also benefit from:
Generous annual leave allowance
Local Government Pension Scheme
A range of employee benefits including discounted gym membership, cycle to work scheme, the opportunity to purchase extra time off, as well as discounts on days out, activities and retail.
Lancaster City Council has unanimously declared a climate emergency and will therefore work towards reducing carbon emissions to net-zero by 2030. As part of this role, you will be expected to participate and work towards reducing both carbon emissions and the impacts of climate change.
We are an Investor in People, Forces Friendly employer, and an Armed Forces Covenant committed organisation. We welcome applications from defence reserves and other members of our armed forces community. We are an inclusive employer and welcome applications from all parts of our community.
At Lancaster City Council we aim to have a diverse workforce that is representative of the district that we serve and provide a working environment where each employee feels able to bring their whole self to work. We welcome applications from all sections of our community and provide several supportive and inclusive workplace networks and safe spaces for employees to feel connected. Our workplace wellbeing strategy drives our commitment to staff wellbeing initiatives and ensuring that our organisation is a great place to work for all.
We are a disability confident committed employer.
Please note previous applicants need not apply
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
