Total 9 Director/C-Level Customer Service job vacancies

• Serves as agency representative between the State Office and Service Centers in an assigned district of service centers.
• Provides oversight, program advice, training and guidance to County committees and service center staffs on commodity programs and farm loan programs.
• Conducts ongoing evaluations of program and administrative operations in service enters within the district.
• Makes loan program decisions or recommendations in those areas beyond the delegated authority of the Farm Loan Managers.
• Supervises Farm Loan Managers.

• As deputy to the director/commander, plans, organizes, and oversees the activities of the Force Support Squadron (FSS).
• Exercises supervisory personnel management responsibilities.
• Makes comprehensive assessments and evaluations of program goals/objectives which provide a basis for long-range planning to enhance the management support capabilities of the FSS.
• Represents the Force Support Squadron with a variety of installation organizations and outside agencies.

• The duties may include, but are not limited to:
• Assists the Associate Deputy Administrator by providing executive level line management for the planning, initiation and execution of emergency and domestic programs.
• Provides overall direction and coordination to subordinate staff who are responsible for science-based regulatory policies and decisions.
• Participates in establishing goals and objectives for assigned programs, developing overall operational plans and reporting on program activities.
• Participates in the overall establishment of national budgets for assigned programs, monitoring the overall budgetary health of programs.
• Participates in the development of emergency programs for the purpose of providing essential guidelines for the control and eradication of new plant pests or diseases.
• Represents PPQ at national and international meetings concerning the modification of rules, regulations, and procedures set forth to enforce emergency and domestic programs.
• Serves as consultant and advisor to Federal/State officials, representatives of industry and plant protection organizations.
• Responsible for ensuring performance of a satisfactory amount and quality of work of subordinates.

• Exercise delegated authority to oversee the overall planning, direction, and timely execution of the Army Sexual Assault Response and Prevention (SHARP) Program.
• Chair and conduct multi-functional teams, conferences, in-process reviews, and deliberate planning sessions to establish and implement Army SHARP Program policy.
• Maintain oversight of the Army’s SHARP Program to set conditions for effective and enduring institutional actions.
• Develop and manage long range plans, goals and objectives and performs on-going SHARP Program.

The following duties are required of the position; they include, but are not limited to:

• Planning, organizing, developing, implementing, controlling, and refining comprehensive patient management/clinical support within clinic.
• Demonstrated success with utilization of evidence-based methodology in improving patient care outcomes and quality of care.
• Demonstrable success with implementing inter-disciplinary Telehealth Programs
• Provides services, technical counsel, and leadership guidance necessary to section staff. to meet the care and treatment needs of patients within the clinic.
• Should be a forward-thinking provider who embraces primary care delivered via Patient Aligned Care Team (PACT) model.
• Maintain records of meetings that include reports of conclusions, data recommendations, responsible person, actions taken, and an evaluation of effectiveness of actions taken as appropriate.
• Develop policies and procedures to assure effective management, ethics, safety, communication, and quality within the section and between Primary Care and other services as appropriate.
• Must demonstrate knowledge and skills in interpersonal relations through appropriately and courteously relating to internal and external customers.
• Must have ability to work collaboratively with HAS and Nursing Management
• Must demonstrate ability to lead Process/Performance Improvement (PI), and quality assurance initiatives in primary care.
• Positively support the goals of the Primary Care Services, the mission of the Hospital and the VA Health Care System.
• Maintain and promote high ethical, clinical, and administrative standards that are carried into the decision-making process.
• Responsible for developing both long- and short-term plans for his/her Section giving special consideration to the integration of the Primary Care Services programs within other Extended PACT services to ensure an interdisciplinary approach.
• Makes recommendations to the Chief, and Assistant Chief, of Primary Care regarding all resource management issues, including equipment, space, educational opportunities etc.

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

The Specialty Care Medical Director has oversight of the following services: Acute Inpatient Medical services, Cardiology, Pulmonology, Hematology/Oncology, Dermatology, Nephrology, Infectious Diseases, Gastroenterology, Neurology, Emergency Department, Employee Occupational Health and administrative support staff for Primary and Specialty Care.

Duties and responsibilities include:

• managing and directing the work of large, complex organizational units and in applying effective management practices.
• experience and knowledge in the Patient Aligned Care Team (PACT) and/or Patient-Centered Medical Home health care delivery model.
• developing, implementing, maintaining short- and long-term plans for the Specialty Care ICC (working closely with the Chief of Staff), consistent with the facility strategic plan.
• participates in policy and procedure development, the development of Quality Management (QM) monitors and the development of standards of care.
• reviews requests for initial and renewal of credentials and clinical privileges, making recommendations regarding appointment and privileging action. Annually reviews all clinical privilege forms to ensure they correctly and adequately reflect the services being provided at the facility.
• Maintains performance data on providers including workload, clinical outcomes, appropriate and timely documentation, and maintenance of certification using this when recommending privileges for Professional Practice Evaluations (FPPE/OPPE).
• Reviews, interprets, and effectively utilizes performance reports, benchmark data, budget expenditure documents, staffing and other reports in decision making.
• Spends a portion of time in clinical practice, providing clinical leadership and problem solving for complex cases and ethical dilemmas.
• Works closely with affiliated school of medicine and residency program to ensure a successful residency program.
• Responsible for the management of human resources within the service line including hiring and disciplinary action, Labor/Management relations, performance appraisals, and professional boarding procedures for various disciplines. He/she actively embraces the tenets of Equal Employee Opportunity (EEO).
• assures all employees work in a safe, clean, infection-free environment, and promotes these practices among all employees.
• The incumbent supervises physician supervisors within Specialty Care ICC. Additionally, all administrative staff in Primary Care/Specialty Care report to the Administrative Officer for Primary and Specialty Care.

The Assistant Chief Nurse functions as a self-directed clinical leader, educator, and consultant utilizing management theory in collaboration with Patient Care Service (PCS) and other services. The Assistant Chief Nurse demonstrates leadership at the service and/or hospital level, including functioning as a nursing leader with the ability to delegate appropriately. Performs administrative functions to assistant the Associate Chief Nurse (ACN) which include but are not limited to educational programs, medicine specialty, procedural areas, etc.

Responsibilities include, but not limited to:

• Assists Nurse Managers (NM) to carry out the functions and activities expected of them.
• Establish and maintain effective relationships with all levels of medical center personnel and relate effectively with customers, families, and the community as well as program and service leaders at the local and network levels.
• Contribute ideas and recommendations
  for the establishment of standards of care, policies, and objectives for the enhancement of
  nursing organization-wide, while assisting in policy-making activities as related to customer
  service and the overall functioning of administrative and clinical programs.
• Collaborates with
  other health care staff to establish and maintain programs that cross service and/or discipline
  lines and influence organizational mission and health care.
• Demonstrates leadership at the service and/or hospital level,
  including functioning as a nursing leader with the ability to delegate appropriately.
• Performs administrative functions to assistant the Associate Chief Nurse (ACN) which include but are not limited to educational programs, medicine specialty, procedural areas, etc.
• Assist with aggregate data and participate in the budget process to plan for current, emerging, and future resource requirements for operational status.
• Provides leadership in determining the allocation of resources based on patient care systems that produce high-quality outcomes.
• Equip staff with tools for culturally competent care and promote a culture of accountability for high-quality, cost-effective outcomes.
• Assists with the development of care delivery models and environmental design, ensuring evidence-based, accessible, affordable, and equitable patient care.
• Ensures compliance with accreditation and regulatory standards, directives, policies, and standards operating procedures (SOP).