Total 3 Senior Executive level Customer Service job vacancies in Rosyth, Fife, KY11 2YD

Senior Service Lead Dunfermline – 35 hours per week

£27,000 per annum

We are looking for a Senior Service Lead to join our friendly and welcoming team in Dunfermline. You’ll have a really rewarding role working with a great team of people. We deliver creative, dynamic and person centred services providing a range of individualised support to our service users.

The Role

The Senior Service Lead will report directly to the Registered Locality Manager and will work closely with other senior team members to ensure the delivery of high-quality support services. This comprehensive role requires a compassionate and experienced leader; the role is essential to the continuous improvement and effective operation of our services. We aim to provide the best possible person centred support to adults with autism and learning difficulties while fostering a supportive and professional environment for our staff

It is important that you uphold and implement our values, policies and procedures and are a positive role model for the staff team. You will regularly conduct supervisions and appraisals to monitor performance, provide feedback, and support professional growth. You will ensure the team are up to date on all required training and registrations, assisting where needed to ensure we have an highly effective and well informed workforce.

You will be required to conduct regular health and safety audits across services to promote a safe living and working environment. This will involve identifying and coordinating any required maintenance and auditing paperwork against high compliance standards. You will also work with our staff, service users and external parties to regularly review care plans; ensuring they are accurate and implementing changes where necessary so they fully represent and promote the service users’ individual needs.

Part of the role will also involve welcoming new employees into our service. You will greet potential candidates, conducting service tours to provide them with an understanding of the working environment and role expectations. Furthermore, you will facilitate detailed service-specific inductions for new starters, ensuring they are well-prepared and informed about their duties and the organisational culture.

An enhanced Adult PVG application will be required for successful applicants

Qualifications and Experience


To be a registered member of the SSSC
Level 3 SQV in health and social care
Significant experience in the social care sector
Proven leadership and management experience
Applicants must be drivers with access to their own vehicle due to the large locality we cover


Benefits and Rewards


A minimum of 28-days paid holiday a year, including bank holidays (pro-rata for part time staff)
Accredited training giving you the knowledge and skills to deliver a first rate job
An employer contributory pension scheme


In addition to the above you also have access to the following great benefits:


Health Cash Plan (for full/part time contracted hours)
£10,000 Life cover
A free Employee Assistance Programme (including a medical helpline, telephone and face-to-face counselling, debt, financial and legal information)
A reward gateway with access to discounted goods and services
Cycle to Work Scheme
A financial wellbeing scheme
Refer a Friend Incentive Bonus (terms and conditions apply)
Recognition Initiatives


Please note that initial contact with applicants will usually be by email, so please check all of your email folders regularly, including your junk mail folders.

Real Life Options are an equal opportunities employer. We seek to recruit, train and promote the best person for the job, to make full use of the talents and resources of all our people and to craft a working environment free from unlawful discrimination, victimisation and harassment in which all individuals are treated with dignity and respect.

If you have a disability, a learning difficulty, a medical condition or individual need that you believe may affect your performance in selection, we'll be happy to make reasonable adjustments to our processes to enable you to perform at your best so please do let us know.

Proud member of the Disability Confident employer scheme

Here at the Richmond Fellowship Scotland, we are currently looking to recruit a Senior Support Worker for our services in West Fife.

In these services we support individuals with huge range of different needs from learning and physical disabilities to complex & challenging needs. Therefore we are looking for a Senior to join the team who has experience of managing a complex needs service.

Due to the nature of the service, we can only accept applications from Male applicants.

You must also be a driver, with a valid full driving licence.

Our Senior Support Workers are classed as Front Line Management staff and as such your duties would fall under three specific areas as follows:

Staff Management:

• Coaching and mentoring front line staff while providing appropriate support including regular supervision.Identifying the training needs of your team and ensuring that this training is provided.
• Producing the staff rota for your team, taking into account budgetary requirements and ensuring that all staff meet their contracted hours whilst managing holiday cover and absence.
• Developing the ability of your team to produce accurate and effective support plans.
• Covering on-call shift work as and when needed.

Supported Individuals:

• Plan and facilitate meetings with individuals and important people in their lives in order to collate the appropriate information required to write an effective support plan.
• Effectively match supported individuals to staff members, keeping in mind the identified outcomes and goals to be achieved for said supported individual.

Organisational:

• Liaising with external agencies such as an individual’s family or Social Work Services.
• Ensure that the standards set by the SSSC and Care Inspectorate as well as The Richmond Fellowship Scotland’s own standards are always met.
• Positively represent the values of The Richmond Fellowship Scotland when engaging with all external agencies.
 
There are a range of benefits to working with TRFS which include:

• Paid travel between services (depending on service requirements).
• TRFS rewards scheme (which includes cash-back and discounts at a variety of high street and online retailers)
• Continuous in-house training opportunities and chances to further your career in social care.
• Refer a Friend scheme- £150 reward for successfully referring a friend, family member or colleague.
• Free Membership of Glasgow Credit Union.
• HSF Health Care plan.
• Counselling & Life Works service.

On top of these excellent practical benefits the biggest benefit of all is the immense job satisfaction you will gain by making a positive difference in someone`s life.

For this fantastic opportunity you will need at least 2 years previous experience of supporting individuals within care and already have or be willing to work towards your SVQ Level 3.

How to Apply:

If you have any difficulties whilst applying then please get in touch with our Regional Resourcing Consultant by emailing Claire at cmack@trfs.org.uk

Closing Date – 9th January 2024 (We reserve the right to close this vacancy at any time)

Schedule 9 Part 1 (1)(1)(a) of the Equality Act 2010 applies to this post.

PVG checks will be required of all successful applicants; having a conviction will not necessarily debar you from working in this sector.

The successful applicant must also register with SSSC as a Supervisor in Care at Home and Housing Support Services on taking up the post.

Proud member of the Disability Confident employer scheme

Here at the Richmond Fellowship Scotland, we are currently looking to recruit a Senior Support Worker for our services in West Fife.
In these services we support individuals with huge range of different needs from learning and physical disabilities to complex & challenging needs. Therefore we are looking for a Senior to join the team who has experience of managing a complex needs service.
Due to the nature of the service, we can only accept applications from Male applicants.
You must also be a driver, with a valid full driving licence.
Our Senior Support Workers are classed as Front Line Management staff and as such your duties would fall under three specific areas as follows:Staff Management:

Coaching and mentoring front line staff while providing appropriate support including regular supervision.Identifying the training needs of your team and ensuring that this training is provided.
Producing the staff rota for your team, taking into account budgetary requirements and ensuring that all staff meet their contracted hours whilst managing holiday cover and absence.
Developing the ability of your team to produce accurate and effective support plans.
Covering on-call shift work as and when needed.

Supported Individuals:

Plan and facilitate meetings with individuals and important people in their lives in order to collate the appropriate information required to write an effective support plan.
Effectively match supported individuals to staff members, keeping in mind the identified outcomes and goals to be achieved for said supported individual.

Organisational:

Liaising with external agencies such as an individual’s family or Social Work Services.
Ensure that the standards set by the SSSC and Care Inspectorate as well as The Richmond Fellowship Scotland’s own standards are always met.
Positively represent the values of The Richmond Fellowship Scotland when engaging with all external agencies.

There are a range of benefits to working with TRFS which include:

Paid travel between services (depending on service requirements).
TRFS rewards scheme (which includes cash-back and discounts at a variety of high street and online retailers)
Continuous in-house training opportunities and chances to further your career in social care.
Refer a Friend scheme- £150 reward for successfully referring a friend, family member or colleague.
Free Membership of Glasgow Credit Union.
HSF Health Care plan.
Counselling & Life Works service.

On top of these excellent practical benefits the biggest benefit of all is the immense job satisfaction you will gain by making a positive difference in someone`s life.For this fantastic opportunity you will need at least 2 years previous experience of supporting individuals within care and already have or be willing to work towards your SVQ Level 3.
How to Apply:
If you have any difficulties whilst applying then please get in touch with our Regional Resourcing Consultant by emailing Claire at cmack@trfs.org.uk
Closing Date: 9/1/24 (We reserve the right to close this vacancy at any time)
Schedule 9 Part 1 (1)(1)(a) of the Equality Act 2010 applies to this post.
PVG checks will be required of all successful applicants; having a conviction will not necessarily debar you from working in this sector.
All new staff members will be required to register with the SSSC within 6 months of their start date.