Total 5 Senior Executive level Customer Service job vacancies in M1 3HP

Role overview

We’re searching for an incredible Customer Service Executive - Property (Assistant Property Manager) to join our team on a fixed
term 12 month contract! You will act as the first point of contact for the team’s enquiries in a fast paced, reactive environment,
ensuring a first class experience is delivered.

What do we offer?

• We offer amazing benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers
Friday, enhanced sick pay, study support, cash plan and much much more!

• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that
you deserve to celebrate special moments with your loved ones. Family always comes first at ub!




What will you do?

Property Management

• To ensure our customers and their properties are cared for and maintained to the highest possible standards, in line with
budgets, service level agreements and regulatory requirements

• To act as the first line for all customers, dealing calmly and confidently with reactive issues, following them through to
resolution (or escalating as appropriate).

• To receive, review and feedback key concerns from weekly property inspections carried out by onsite staff, with the
appropriate follow-up.

• To work in partnership with the PM in the delivery of day-to-day planned, reactive and cyclical maintenance and any works,
acting as the daily point of contact for contractors.

• To support residents on site with their queries such as noise and ASB complaints, seeing issues through to resolution,
liaising with third parties as required.

• To co-ordinate the processing of insurance claims in a timely manner.

• To effectively manage the site service schedule and planned maintenance schedule in line with required works and statutory
compliance requirements.

• To ensure all sites as well as residents/contractors/landlords are compliant with statutory and contractual obligations
including RICs, TPI as well as all compliance and Health and Safety regulations

• To support key processes such as section 20’s, with oversight of enquiries such as contract renewals, utility renewals,
insurance claims and renewals, H&S reports and accompanying actions.

• To provide information for Management Information Packs and work with the Legal and Compliance team for Leaseholders and
Solicitors prior to the sale of a leasehold property, responding to customer enquiries as required.




Customer Partnership

• To build and maintain client relationships to develop strong and lasting partnerships and loyalty, with high levels of
quantifiable customer satisfaction.

• To liaise with tenants, landlords, directors, contractors and other parties to ensure all services are delivered to the
highest standards and expectations are fully met.




Financial Management

• To manage all works and spends in line with budget, maintaining close oversight and control.




What are we looking for?

• Experience working within a fast paced customer service environment

• Residential property management experience is hugely advantageous, but not essential.

• ARLA qualification (desirable)

• Knowledge of principles of customer service excellence.

• Strong organisation skills and the ability to manage multiple and often conflicting deadlines.




We’re not your usual property company. We’re the North West’s leading property managing agent!




At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to
our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for
bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst
unleashing your true potential.

So, what do you say – interested?




Don’t meet every single requirement? Don’t count yourself out just yet. Studies have shown some individuals are less likely to
apply to jobs unless they meet every single qualification. At ub we are dedicated to building a diverse workplace based on merit,
great work ethics, and character.




So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job
description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. We are an equal
opportunity employer so we invite applicants to contact us to identify any additional support you may need during the recruitment
process.




Apply now and join a fantastic organisation that truly believe that our people should be at the heart of all our decisions!

Your main duties and responsibilities will be: To be responsible for transporting the portable ultrasound scanner and equipment from practice to practice as required ready for the start of the clinical session. A car is essential for this role. To carry out patient care duties and to assist Sonographers and act as a Chaperone during the clinics, including use of IT equipment Providing aftercare for patients following scanning procedures To assist the sonographer in cleaning requirements as required Ensure that clinic rooms are clean and put back to how the room was at the start of the clinic To adhere to company policy and procedures in terms of health and safety, data protection and confidentiality. To maintain an inventory of clinical disposables and replenish as required in conjunction with Clinic Manager. To manage consumables level within the region and place orders with the suppliers as needed. To support with second stage interviews of new candidates. To support new recruits with training on systems and clinic policies. To be considered to this role, you should be able to demonstrate you have the following qualifications/experience: Excellent patient care and communication skills Friendly outgoing professional personality Ability to work as part of a small, focused team Good organisational and time management skills. The ability to plan and prioritise work. Good IT skills Eligibility to reside and work in the UK Please note - All appointments are subject to satisfactory references, DBS and occupational health clearance being obtained. The appointment is exempt from the provisions of Section 4(2) of the Rehabilitation of Offenders Act 1974 by virtue of the Rehabilitation Act 1974 (Exemptions) Order 1975. Employees are not entitled therefore to withhold information about convictions which for other purposes are 'spent under the provision of the Act, and in the event of employing any failure to disclose such convictions could result in the termination of employment. Any information given will be completely confidential and will be considered in relation to an application for positions to which the Order applies. Benefits: Additional leave Company pension Employee discount Health & wellbeing programme As our Healthcare Assistant, you will be required to be available to work 5 days; typically 08:15 to 17:30 any day Monday to Sunday Application question(s): Do you have a valid Driving Licence? Do you have access to a car to be able to transport the portable ultrasound equipment from practice to practice? Work authorisation: United Kingdom (required) Work Location: In person

Senior Children’s Residential Support Worker

Have you ever wanted to make a difference to the lives of vulnerable Children and Young People? Our children’s homes across Greater Manchester work with young people with Autism, learning difficulties and other complex support needs as well as helping children who have suffered trauma or display Emotional Behavioural Difficulties as well as Harmful Sexual Behaviours.

The Together Trust is one of the North West’s leading charities, offering individual care, support, and education to hundreds of Children, Young People, and Adults each year. We are a not-for-profit charitable trust, so every penny goes back into benefiting the people that we support.

You will be working in a caring home environment with the wider team under the leadership of the Registered Manager, nurturing, and supporting the young people providing them with all the care, love, and support that they would receive as if it was their family home.

Location – Various Location across Greater Manchester

Hours - 37.5 hours per week

Salary - £27,590 (14.15) per hour.

Sleep in shifts paid at £96.00 per shift.

Weekends paid at 25% premium on the hourly rate (£17.68 per hour)

Benefits

• Annual Leave 27-day holiday plus 8 days bank holidays rising to 30 after 5 years, 33 days after 10 years
• Generous pension scheme and death in service benefit, up to 7% company pension contributions and up to 6 x basis salary death in service
• Occupational sick pay and family friendly policies including enhanced maternity, paternity and adoptive leave.
• Reward and Discount platform offering discounts at high street shops, travel, insurances etc.
• Eligibility to apply for Blue Light card
• Proud to be a real living wage employer
• Refer a friend scheme, be rewarded for recommending a friend to work with us
• Comprehensive training and development opportunities, including apprenticeship qualifications
• Long service awards including cash gifts and extra holiday.
• Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleagues and free weekly yoga session in person or online
• Access to our Employee Assistance Programme for you and adults at your home

We also provide a caring, supportive environment for all our employees, with a strong emphasis on a good work / life balance, and this something you can’t put a value on!

Please see the attached list for the full list of benefits on working for the Together Trust.

About the position….

• As a Senior Children’s Residential Support Worker, you will work as part of a residential childcare team providing support for the children and young people with their physical, emotional, and social needs with an emphasis on promoting their personal growth and independence.

• Working on your own initiative and as part of a team, you will be to preparing and assisting the children and young people to fulfil the aims of their person-centred plan.
• You will support the children and young people with communication and work closely in a team that has a passion to improve their lives whilst in our care.

• You will work flexibly to undertake the full range of duties in a well-planned way that respects and values the children and young people as individuals.

We provide compassionate, nurturing care for the children and young people who are in crisis and have complex needs, supporting them to move on from a difficult past to a brighter future.

About you….

We look for applicants who have the following skills.

• Completed the QCF level 3 / 4 in Children, young people, and family’s practitioner qualification or equivalent to be eligible to apply for this position.
• Good communication and interpersonal skills, a large part of this role you will be working with Social Workers and parents.
• Previous experience in keyworking with the young people that we support, including primary responsibility in complex cases and being able consider the feelings and the wishes of the young people that we support.
• Previous experience in shift leading, supervising team members in the absence of the Registered Manager / Assistant Manager, including contribution to assessment and appraisal of the team.
• Have a sound knowledge around the safeguarding of the young people that we support.
• A good standard of written English and IT skills would be essential, you will be writing reports and keeping record of the Children and Young Peoples progress.
• Transporting children / young people to an activity or school is a requirement. A driving licence that has been held for 12 months would be desirable.

Is this you? Are you ready to make a positive change?

Then please take a closer look at the Full Job Description and Person Specification are attached to this advert.

https://www.togethertrust.org.uk/join-us

We are a Real Living Wage employer.

Together Trust has committed to paying all staff a significantly higher salaries than the government minimum wage. By officially registering as a Living Wage employer, we are showing our commitment to our employees, now and in the future.

Apply now!

If you think you might have the relevant skills and experience, we are looking for, please get in touch jobs@togethertrust.org.uk or apply now.

We welcome applications from those with a right to work in the UK. We do not currently sponsor overseas staff.

We may remove this vacancy prior to the expiry date if a suitable candidate is found therefore early applications are encouraged.

Shortlisting will take place throughout the duration of the advert as we are seeking more than one individual.

Prestigious opportunity for a Senior Service Introduction Analyst to join our pioneering digital transformation.

Co-ordinating an end to end Service Assurance (Service Design and Transition) processes. You will be responsible for work ensuring that new and changed IT Services have a complete Service Design Package, and that it meets the agreed Service Transition and Operational Readiness measures, which includes creation of artefacts such as runbooks, configuration of ITIL service support processes, support and RACI models, Disaster Recovery plans, and the completion of knowledge transfer.


If you possess a combination of some of the following skills, then LETS TALK!

• Experience of co-ordinating/managing Service Design and Service Transition activities for new and changed services
• Experience of collaborating with stakeholders to successfully onboard all new and changed solutions delivered into the production environment
• Demonstrable understanding of Availability Management, Capacity Management and Information and Governance
• Understanding of ITIL
• Experience of project delivery and working within a governance framework
• Experience of security system implementation is advantageous but not essential.

In return, you will be rewarded with ongoing career development and training within a friendly, enjoyable, flexible team environment.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application. We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage.