Total 11 Internship level Customer Service job vacancies in Ho Chi Minh

• Create sales orders on SAP system, liaise with logistics department to ensure timely deliveries.
• Processing all sales-related paperwork, sales reports as requested by the supervisor.
• Other tasks as requested by the supervisor.

       Order management support:

• Cooperate to sales and WH to issue invoice when delivering
• Tracking and follow up with carrier and customer (include CO & CQ)
• Timely notify mentors/ supervisor any extraordinary occur
• PO and Invoice tracking, saving document onto folder, and record for payment process
• Inventory report update

        Billing support:

• Customer information checking and correct before issuing final invoice
• Update VAT rate for material source
• Creating internal inventory transfer receipt

        Others: 

• Arrange hard document in order
• Submit supply chain document for sign and stamp as Department's inquiry
• Ad-hoc topics are discussed during period

• Create sales orders on SAP system, liaise with logistics department to ensure timely deliveries.
• Processing all sales-related paperwork, sales reports as requested by the supervisor.
• Other tasks as requested by the supervisor.  

• Coordinate local trucking and dispatch shipment from Bosch warehouses to customers.
• Check Import documents and save to related folders.
• Issue CQ and dispatch original CO, CQ to customers.
• Prepare and issue certified copies of Seaway/Airway Bill, SLI, Booking Confirmation, Invoice, Delivery Note, Customs sheet, etc. and provide them to customers if needed.
• Manage document fees and issue related invoices.
• Check and update product label/translation.
• Prepare Loan form for demo goods
• Verify purchase orders and other related papers with signatures/stamps and file to folders.
• Other ad-hoc tasks assigned by supervisor/manager

Technical: 

• Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
• Assist management in creating product training/introduction materials.
• Research technical topics according to mentor's guidance.
• Collaborating with Marcom team to prepare and setup internal training, event, workshop, exhibition.

Pre-sales:

• Provide technical assistant for customers to support design, tender clarification, and spec-in Bosch product into project.
• Introducing Bosch Security System Video products to System Integrator, Designer, A&E firms, End Users.
• Support technical manager to conduct product demo & PoC, product & solution presentation to customer.

• Receive shipping docs: Commercial invoice, Packing List, P/O, C/O, B/L & some related documents from Forwarder and Global Business (GBs) 
• Check the accuracy, validity, and unification of documents 
• Receive Arrival Notice and Freight Invoice from Forwarder, send to customs broker for E-customs declaration
• Prepare, submit to sign, stamp document and return to customs broker
• Receive Delivery Notice from customs broker, send documents to Warehouse for Goods Receipt processing 
• Input data into Report
• Transfer documents to Accountant Dept (CTG) and file documents into Folder
• Make Payment Requisition for customs broker / forwarder

• Handle all enquiries from clients via email, online chat and other channels.
• Diagnose and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow standard procedures for escalating unresolved issues to the appropriate teams.
• Prioritize and manage a high volume of open issues, ensuring timely resolution.
• Coordinate with the development team to understand customers’ issues and get them solved.

• Create sales orders on SAP system, liaise with logistics department to ensure timely deliveries.
• Processing all sales-related paperwork, sales reports as requested by the supervisor.
• Other tasks as requested by the supervisor.  

• Coordinate local trucking and dispatch shipment from Bosch warehouses to customers.
• Check Import documents and save to related folders.
• Issue CQ and dispatch original CO, CQ to customers.
• Prepare and issue certified copies of Seaway/Airway Bill, SLI, Booking Confirmation, Invoice, Delivery Note, Customs sheet, etc. and provide them to customers if needed.
• Manage document fees and issue related invoices.
• Check and update product label/translation.
• Prepare Loan form for demo goods.
• Verify purchase orders and other related papers with signatures/stamps and file to folders.
• Other ad-hoc tasks assigned by supervisor/manager.

• Verify logistics invoice content from factual or from price verification perspective.
• Process invoice for payment on time.
• Update monthly master data for systems maintenance.
• Prepare monthly reports per supervisor’s request 
• Any other task assigned by the direct superior from time to time 

Order management support:

• Cooperate with sales team and warehouse to issue invoice when delivering
• Tracking and follow up with carrier and customer (include CO & CQ)
• Timely notify mentors/ supervisor any extraordinary occur

Billing support:

• PO tracking and record for payment process
• HS code preparation and maintain
• Support with external procurement process

Others: 

• Arrange hard document in order
• Submit supply chain document for sign and stamp as Department's inquiry
• Ad-hoc topics are discussed during period