Total 227 Others level Customer Service job vacancies in US - El Segundo, CA

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Customer Assistance, Relationship and Education

The following are the duties of this position at the full working level.

• Develops leveraged partnerships with state and local/community organizations, as well as state and local government entities that serve targeted taxpayer populations. Utilizes consultative sales skills to develop leveraged partnerships. Serves as the Relationship Manager for these partnerships and coalitions in order to ensure effective delivery of outreach, education and free tax preparation programs. Communicates key program messages, supports partners with program delivery, and monitors compliance with program quality standards.
• Develops, recommends and implements marketing plans, including targeted key messages, information dissemination methods, and optimum communication vehicles. Develops and recommends effective, research driven marketing strategies for agency programs, products and messages.
• Working with leveraged partners, reviews and analyzes taxpayers' financial information to recommend alternatives for filing and payment of federal taxes. Independently reviews tax liability issues, reviews data, identifies and addresses potential tax issues; explores issues to determine nature, scope and direction of inquiries; evaluates alternative courses of action to resolve issues/problems; develops marketing plans and products.
• With some guidance, plans, prepares and conducts, or arranges for leveraged partners to conduct, a variety of innovative and customized seminars, speeches, workshops and feedback sessions that highlight IRS benefits emerging issues and new legislation to targeted audiences. Delivers objectives through a portfolio of partners, requiring customized marketing strategies to promote voluntary compliance.
• Conducts studies and surveys to evaluate marketing efforts for demographic or customer segment assigned in order to measure and maintain quality of tax products and information disseminated. Adjusts marketing practices or techniques according to data collected and/or customer feedback related to agency compliance activities.
• Collaborates with partners and others to assess the effectiveness of local marketing efforts. Provides feedback and recommendations to management and partners regarding marketing events, marketing program effectiveness and additional needs for marketing products and/or communication vehicles. Coordinates activities to plan and resolve unusual or controversial issues regarding marketing/promotional ideas. Coordinates with area and headquarter offices on marketing program development and implementation. Provides support to product development.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The work of the Medical Support Assistant (Advanced) impacts the administrative aspect of patient care including access, scheduling/coordinating appointments using approved clinic access principles, patient processing, and customer service. Duties include but are not limited to:

• Plays an integral role in identifying and developing ways to resolve problems with the administrative and clinical staff related to access, customer service, patient flow, etc.
• Impacts processes, action plans, monitoring and reporting.
• Uses a high degree of judgment in responding to both employee and patient concerns and providing solutions to process problems.
• Performs a wide and diverse array of duties that include determining veteran eligibility for care, receiving and processing complex health and administrative information, and coordinating Non-VA Care services for Veterans throughout the El Paso service area.
• Works collaboratively in an interdisciplinary care delivery setting.
• Independently performs position responsibilities with little supervision, as well as sets priorities and deadlines adjusting the flow and sequence of work to meet team and/or patient needs.
• Screens each consult request to the Non-VA Care Coordination Program and/or the Choice Program to determine patient's eligibility status, technical completeness, accuracy and urgency of request.
• Serves as primary administrative contact and process expert related to the EL Paso VAHCS NVCC and Choice Program
• Serves as a trusted resource for patients who are receiving Non-VA care.
• Provides accurate information related to specific Non-VA providers (location, office contact, etc.), the NVCC or Choice process, as well as basic payment and authorization information, etc.
• Establishes constructive and effective working relationships with the office staff of NVCC providers to effectively schedule appointments, resolve issues, and ensure ongoing patient (and vendor) satisfaction. Maintains these relationships through ongoing customer service activities, problem resolution, and timely response to requests.
• Communicates with Non-VA care providers to identify clinic and specialty availability.
• Shares this information with NVCC RNs, El Paso VAHCS providers and clinic staff to ensure appropriate and timely coordinate of care.
• Ensures special instructions or requirements for each request are clearly outlined prior to submitting to the Non-VA care provider or Choice contractor.
• Identifies and provides any supporting information or documentation needed for each consult.
• Utilizes extensive knowledge of NVCC vendor availability, specialties and expertise, the patient's home address, desired date of service, and any special needs or requirements before submitting requests to Non-VA providers or the Choice contractor.
• Determines the appropriate category of care, period of authorization, fund control point, and dollars to be obligated for each request.
• Clearly outlines the authorized services (procedure, exam, test), and approved number of visits.
• Ensures authorization is transmitted to the identified Non-VA care provider.
• Provides information and education to Non-VA staff regarding the NVCC and Choice Program.
• Provides extensive information and education to VA clinical and non-clinical staff to promote understanding and compliance with program requirements and time frames. Examples include required supporting documentation for each type of request (i.e., current/previous MRI or imaging studies for mammogram or neurosurgery requests, current lab values for CT scans, biopsy results for radiation oncology requests, etc.)
• Schedules non-count Non-VA care appointments using VistA scheduling options.
• Complies with mandatory training requirements for outpatient scheduling process.
• Completes the scheduling process by checking out patients once appointments have been completed.
• Collaborates with vendors to resolve issues related to these areas.
• Ensures accurate accounting of released records in accordance with Privacy regulations and requirements.
• Receives results for NVCC consults. Notates receipt on the appropriate consult and scans results into the patient's record, ensuring accuracy in attaching the results to the correct consult, etc.
• Assists providers in obtaining results when timely receipt is critical.
• Participates in meetings to identify and resolve issues that impact continuity of care for patients who are receiving Non-VA care.
• Identifies issues for process improvement and actively participates in service or center-level process improvement activities/teams.

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Customer Assistance, Relationship and Education

The following are the duties of this position at the full working level.

• Develops leveraged partnerships with state and local/community organizations, as well as state and local government entities that serve targeted taxpayer populations. Utilizes consultative sales skills to develop leveraged partnerships. Serves as the Relationship Manager for these partnerships and coalitions in order to ensure effective delivery of outreach, education and free tax preparation programs. Communicates key program messages, supports partners with program delivery, and monitors compliance with program quality standards.
• Develops, recommends and implements marketing plans, including targeted key messages, information dissemination methods, and optimum communication vehicles. Develops and recommends effective, research driven marketing strategies for agency programs, products and messages.
• Working with leveraged partners, reviews and analyzes taxpayers' financial information to recommend alternatives for filing and payment of federal taxes. Independently reviews tax liability issues, reviews data, identifies and addresses potential tax issues; explores issues to determine nature, scope and direction of inquiries; evaluates alternative courses of action to resolve issues/problems; develops marketing plans and products.
• With some guidance, plans, prepares and conducts, or arranges for leveraged partners to conduct, a variety of innovative and customized seminars, speeches, workshops and feedback sessions that highlight IRS benefits emerging issues and new legislation to targeted audiences. Delivers objectives through a portfolio of partners, requiring customized marketing strategies to promote voluntary compliance.
• Collaborates with partners and others to assess the effectiveness of local marketing efforts. Provides feedback and recommendations to management and partners regarding marketing events, marketing program effectiveness and additional needs for marketing products and/or communication vehicles. Coordinates activities to plan and resolve unusual or controversial issues regarding marketing/promotional ideas. Coordinates with area and headquarter offices on marketing program development and implementation. Provides support to product development.

Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Total Compensation | Pay (ihs.gov)

• Serves as a member of the health care team with an assigned complex patient load.
• Performs a wide range of diagnostic support duties, which includes taking vital signs, documenting patient's pain perception, obtaining specimens, administering medications, receiving and recording lab results, positioning patients and assisting physicians with procedures.
• Supports patient and/or family in the integration of the patient plan of care toward changes to improve health.
• Observes and documents pertinent information regarding patient status in the electronic health record.
• Participates in planning patient care that is consistent with accepted nursing standards and in compliance with prescribed medical treatment plan.

Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Total Compensation | Pay (ihs.gov)

• Serves as a member of the health care team with an assigned complex patient load.
• Performs a wide range of diagnostic support duties, which includes taking vital signs, documenting patient's pain perception, obtaining specimens, administering medications, receiving and recording lab results, positioning patients and assisting physicians with procedures.
• Supports patient and/or family in the integration of the patient plan of care toward changes to improve health.
• Observes and documents pertinent information regarding patient status in the electronic health record.
• Participates in planning patient care that is consistent with accepted nursing standards and in compliance with prescribed medical treatment plan.

Major duties include:

• Program administration and clerical needs of the Nurse Education Program, i.e. Basic Life Support/Advanced Cardiac Life Support Program (BLS/ACLS), Nurse Call, Safe Patient Handling Program, and the nursing educational needs for the El Paso VA.
• Responsible for the coordination of administrative duties for the Nurse Education Program in an effort to guarantee the primary goal of optimally ensuring the certification of all the BLS for Healthcare Providers, BLS for Heart Saver and Advanced Cardiac Life Support is obtained.
• Coordinates course for Basic Life Support (BLS) Certification; scheduling the classes, managing instructor and participant schedules, obtaining required supplies, and distributing required materials for the courses.
• Orders and maintains an adequate supply of training resources (e.g. space, textbooks, equipment and supplies)
• Responsibility for managing the Nursing & Patient Care Services Website, uploading documents and updating material on the internet.
• Responsible for recording committee minutes, ordering office/medical supplies, placing work orders, and assisting with filing and record-keeping.
• Serves as the initial point of contact via phone, or face to face encounter, using accepted, first-rate customer service techniques.
• Responsible for fostering and maintaining good public relations which requires a considerable amount of tact, diplomacy and a genuine concern for BLS instructors, veterans and VA staff and their problems.
• Receives phone calls and determines the nature of their needs, questions or complaints and answers questions, provides information, if appropriate or refers them to the Nurse Educator, or re-directs the call as needed.
• Organizes and coordinates obtaining education material for in-servicing employees.
• Monitors resource levels of all office supplies and utilizes them prudently.
• Attends staff meetings, prepares meeting agendas, reports, and minutes.
• Utilizes the TMS system as a Tracking System to ensure that all employees who are required to be BLS, Heart Saver, or ACLS certified are up to date.
• Assists with responsibility for serving on various committees and performing other administrative duties, such as recordkeeping, filing, tracking, data gathering, coordination, and documentation in support of and in an effort to extend the ability of the Nurse Educational Program.
• Will use Microsoft Word, Excel, PowerPoint and Outlook to coordinate and schedule certification courses, other nurse education activities/programs, and meetings.
• Edits and composes letters and reports for the nurse education program.
• Processes incoming and outgoing material.
• Researches medical references and retrieves appropriate information.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo
Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

Duties include, but are not limited to:

• Responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
• Handling complex incoming calls from several sources and performing duties that include, but are not limited to: scheduling, canceling, rescheduling patient appointments and/or consults; the receipt, intake, and indexing of health and administrative information.
• Participating in huddles with other MSAs and/or clinical staff to determine the daily needs of the service.
• Routinely communicating with physicians, case managers and other allied health care professional staff using sound interpersonal skills and is constantly aware of the sensitive information that is being communicated.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo
Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

Duties include, but are not limited to:

• Responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
• Handling complex incoming calls from several sources and performing duties that include, but are not limited to: scheduling, canceling, rescheduling patient appointments and/or consults; the receipt, intake, and indexing of health and administrative information.
• Participating in huddles with other MSAs and/or clinical staff to determine the daily needs of the service.
• Routinely communicating with physicians, case managers and other allied health care professional staff using sound interpersonal skills and is constantly aware of the sensitive information that is being communicated.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The Medical Support Assistant (Advanced) works collaboratively in an interdisciplinary coordinated care delivery model and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics.

The Medical Support Assistant (Advanced) is responsible for:

• assisting with clinic access contingency plans by adjusting appointment times, location, or dates as well as shifting patients to other healthcare providers as conflict with staffing and/or coverage occurs;
• screening/receiving phone calls in a courteous and timely manner, determining the nature of requests and providing the information desired using privacy rules and established clinic processes;
• independently managing position responsibilities with little supervision as well as setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs;
• participating in the daily teamlet huddles and weekly team meetings where patient care planning and management occur;
• daily review of active/pending consults, RTC, VAOS, Opened Encounters, run 30, 60, 90 day report, and Audio care communications for accuracy and disposition;
• coordinating administrative services for veterans, family members, caregivers, and public with administrative and clinical staff to ensure continuity of care;
• ensuring all necessary information is integrated into Computerized Patient Record System (CPRS) by sending records received to scanning;
• developing and maintaining effective working relationships with clinical and administrative staff in determining priorities of activities in support of direct patient care;
• interpreting and applying a complex body of pertinent laws, regulations, directives, and policies relating to the administration of VA Healthcare Benefits. Will review frequent changes to VHA directives, regulations and local policies to maintain constant coordination ensuring compliance and standardization associated with Advanced Clinic Access principles. Required to conduct special audits, studies, or surveys to use in development of procedures, and to assist employees in collecting complete and appropriate data for reporting processes and for generating revenue;
• distributing and balancing the workload among employees in accordance with established workflow or job specialization, assuring timely completion. Generates patient workload reports for validation and monitors activity in clinical areas to assure consistent and accurate reporting;
• assuming the role of Program Support Assistant (Care Facilitator) or Medical Support Assistant (MSA) during special projects or heavy workload, for leave, vacancies, or when the Program Support Assistants (Care Facilitators) are detailed to fill-in other areas;
• completing personnel reports, rosters, and maintaining supplies and forms. Organizes and implements quality assurance monitors; prepares a wide variety of administrative reports and documents for supervisor and Health Administration Service;
• conducting patient/employee surveys, interviews, observing workflow;
• guiding patients through hospital system;
• inputting medication refills for provider approval, documenting complaints, and providing follow-up and suggests resolutions to supervisor;
• interpreting and communicating requirements of VHA Scheduling Directives. Schedules appointments and uses the EWL and VCL accurately in a timely manner. This may require a high level of coordination to minimize patient trips to the medical center or clinic when possible;
• additional duties or tasks as assigned by supervisor to ensure efficient daily operations

Job Description

The ideal Nordstrom Rack team member enjoys working in a fast-pace, high-energy environment.

A day in the life…

• Keep the customer experience quick, easy and fun while helping customers uncover the great deals they're looking for 
• Create a smooth fitting room experience by greeting customers and taking them to their fitting rooms, then sorting and returning clothing to the floor  
• Share your love of fashion and tell customers all about upcoming events, our Nordstrom gift cards, Nordstrom RewardsTM program and mailing list
• Keep the stockrooms organized and complete all inventory processes, making sure merchandise is properly checked in and accurately ticketed
• Work with the team to ensure the sale’s floor stays "runway ready" through re-merchandising and straightening throughout the day

You own this if you have…

• Enthusiasm and a sense of adventure, see the glass as half full 
• Accountability, initiative and a high level of ownership
• Organizational skills, attention to detail and ability to prioritize multiple tasks
• A calm head in a busy retail environment 
• Solid math, verbal and written communications skills
• The ability to work a flexible schedule based on business needs

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 

© 2022 Nordstrom, Inc  

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Job Description

The ideal Assistant to the Top Seller is motivated, results oriented and committed to providing outstanding customer service every day.

A day in a Life…

· Support salesperson to perform all aspects of the selling process

· Set up customer fitting room with merchandise selected by the salesperson

· Support team goals and build positive relationships

· Perform daily department maintenance tasks, including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning

You own this if you…

· Demonstrated ability to develop relationships with customers and coworkers

· Strong organizational and follow-through skills

· Excellent communication and interpersonal skills

· Ability to positively and proactively handle customer concerns and prioritize multiple tasks in a fast-paced environment

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 

© 2022 Nordstrom, Inc  

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Job Description

The ideal Full Service Server is self-motivated and committed to providing outstanding customer service every day. 

A day in the life… 

• Be knowledgeable and enthusiastic about the restaurant's menu and products while serving customers  
• Suggest additional items to customers, as appropriate 
• Support other areas of the restaurant as requested, such as answering telephones and completing financial transactions 

You own this if you have… 

• 1+ year experience in food service/hospitality preferred 
• The ability to communicate clearly and professionally with customers and coworkers 
• Thrived in a fast-paced environment and embraced working a flexible schedule 
• A food handler’s card where required by local and state regulations

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 

© 2022 Nordstrom, Inc  

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

HIRING SALARY RANGE: $50K-$70K annual base salary + target incentive earnings (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Sales Incentive Plan that will take into account project, quarterly, and annual margin.  This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at https://www.johnsoncontrols.com/careers

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

A Service Specialist provides various administrative support services to our clients which may include copy, print, mail, miscellaneous facilities-related tasks, hospitality services, and receptionist services.

Essential Job Responsibilities

• Copy Services includes accurately producing copy, print and scan projects per written instructions.
• Mail Services includes assist with mail delivery, prepare for mail shipment, label or post outgoing mail, FedEx, UPS or other overnight delivery. Assists Office Administrator (OA) in providing overall support services necessary to assist the firm’s attorneys and support staff to function productively.
• Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance.
• Facilities Services includes set up conference rooms, meeting special client requirements, including correct table set up, tables are clean, lighting / shading is functional, and room is presentable.
• Performs facilities related duties including picture hanging, infrequent assembly of small furniture and other special needs as required.
• Assists with day-to-day facilities functions, including moving single or multiple offices/work locations, file cabinets, and boxes.
• Assist with office moves, replicating appearance in new location; set up of new offices with supplies, ensuring all equipment is functional, and office is presentable; departures, removal of all files delivering them to appropriate personnel, packaging of personal items, and ensuring office is presentable for next occupant.
• Hospitality Services includes coordination and upkeep of common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies.
• Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner.

Qualifications & Requirements

• High School Diploma or GED
• Minimum of 1 year work experience in a customer services field
• Ability to multitask with attention to detail
• Ability to resolve issues with professionalism and tact
• Ability to lift or move 50-75 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 50-75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time
• Scheduled Shift: 8:30 am - 5:30 pm, Monday - Friday (in office, NO remote work)

The Compensation range for this role is 16.78 to 24.08 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

Who are we?

Job Summary

Data Centers are considered Critical Facilities. This means that we support hospitals, laboratories, public safety centers. Simply put - We cannot go dark. In this crucial role, you will be responsible for fixing and installing sophisticated circuits and performing custom installations as well as designing and leading modification projects.

Responsibilities

• Racks and stacks customer equipment

• Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly

• Installs circuits requiring advanced fiber terminations

• You prioritize work from the Oracle queue and ensures alignment to all commit times

• Troubleshoots switched / multiplexed / media converted circuits; raises to, and works with networking group, as needed.

• Works with customers to solve issues

• Installs/tests/modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects

• Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)

• Maintains detailed written records of all work activity

• Designs and leads cage / infrastructure modification projects

• Finishes the assigned training in a timely manner

• Supports customer happiness through timely and precise order execution

Qualifications

• 2+ years of related experience

• Demonstrable troubleshooting skills

• High School Diploma or equivalent

• Able to perform all essential job functions, including walking, standing, bending, stooping, climbing, lifting and manual dexterity, with or without reasonable accommodation

• Able to lift heavy equipment/items up to 50 pounds

• Able to work days/nights/weekends/holidays, if needed and/or required

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.