Total 20,600 technical support engineer job vacancies in Customer Service category in Singapore

Provide Ecommerce support for all Aspial Lifestyle business brands (Maxi Cash, Goldheart & Lee Hwa). The role manages the back-end Ecommerce cycle from data management, campaign management to order processing & fulfilment.

• Maintenance of Ecommerce database (pricing, description, specification, images)

• Inventory management such as check to verify available inventory, top up/replenishment through uploading, removal & replacement of items that have been sold out.

• Prepare campaign launches & activations through new product images/inventory for uploading, price changes

• Assist in Live sale preparation & after sale event/campaign summary report

• Monitor stores arrangement for online orders

• Order processing & info dissemination for fulfilment support

• Coach the team for service performance

• Manage timelines in terms of ecommerce site/product readiness in preparation for brand activities. (Market Place campaigns and In-house website tactical promotions/activations)

• Good understanding of ecommerce process flow and customer expectations

• Prepare and upload of images, descriptions, price and other product details for all launches in addition to monthly activations

• Order fulfilment support (To allocate orders to various outlets with available inventory to support fulfilment)

• Other backend supports roles

• Monitoring retail gold price and keep update the selling price in every platform.

• Execute activities driven by data analytics

• Implement preventive and corrective measures of disaster recovery plan.

• Track and report business outcome of data-driven insights.

• Any other tasks as assigned.

Perks & Benefits

• Open culture
• Personal development opportunities
• 5 working Days
• Good Career Path
• surgical, inpatient and outpatient benefit
• Optical, Dental and Health Screening benefit

Title: Customer Care Specialist

Company: Britishpedia Media Group Sdn. Bhd.

Employment Type: Full-time

Basic Salary: RM 2300 - RM 2800

Location: Kuala Lumpur

About the Company:

At Britishpedia Media Group (BPH), we're more than just a publishing house – we're storytellers. Founded in 2013, we specialize in sharing inspiring life stories of successful individuals across Europe. Now expanding into Malaysia and Singapore, with plans for further growth in Asia, we offer a dynamic work environment with ample opportunities for career advancement.

Join Our Team as a Customer Care Specialist:

Embark on an exciting journey to connect with successful personalities. As a Customer Care Specialist, you'll play a crucial role in prioritizing customer satisfaction. Actively listen to their needs, resolve issues promptly, and build strong relationships. If you're a team player with excellent relationship skills, you have the spirit to join us.

Responsibilities:

- Respond promptly to customer inquiries via various communication channels.

- Follow up on inquiries and provide outstanding service through phone, email, and chat.

- Send reminders for payment follow-ups and ensure timely resolution.

- Review biographies completed by editors before client submission.

- Attend to government/authorities' requests and director/GM inquiries.

- Perform other administrative duties as assigned.

Requirements:

1. SPM/O-Level, Diploma, or Degree in any field.

2. 1-2 years of relevant work experience.

3. Proficiency and fluency in English and BM. Fluency in Indonesian language will be added advantage

4. Excellent verbal communication skills.

5. Clear and confident phone manner.

6. Customer-centric mindset.

7. Willingness to embrace challenges and take responsibility.

8. Positive attitude, adaptability, and problem-solving skills.

Join our team and be part of an inspiring journey at Britishpedia Media Group. Apply now! You can also email your resume to paul.loh@britishpediamedia.com or contact Mr.Paul @ 012 - 678 8542

Benefits:

- Career advancement opportunities.

- Positive work environment.

- Proper guidance and training provided.

Job Responsibilities:

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Ensure high levels of customer satisfaction through excellent sales service and resolving customer queries.
• Assess customers’ needs and provide assistance and information on product features.
• Monitor trading activities and transactions of customer.
• Deliver the information of price lists, sales promotion, special incentives, and campaigns.
• Processes sales quotations and orders in accordance with SOP with highly expectation on compliance as well as information accuracy and timeliness.
• Perform order processing related duties from assigned markets such as to verify orders to ensure data accuracy and service level requirement.
• Work with other functional team to ensure a smooth order release arrangement for shipment to ensure no payment risk.
• Follow and achieve department's sales goals.

Job Requirements:

• Candidate must possess at least SPM/UEC or equivalent.
• Required language(s): Proficient in Mandarin and English (oral & written).
• Related work experience in Customer Service field
• FRESH GRADUATES are encouraged to apply.
• Willing to work on Weekends, Public Holidays & Shifts (occasionally).
• Excellent interpersonal, written and oral communication skills.

Perks & Benefits

• Commission，KPI and bonus
• Allowance 
• Nearby public transport
• Central location
• Medical insurance
• Personal leave
• EPF & SOCSO Provided, Annual & Medical Leave and Insurance
• Training provided
• Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.

Responsibility

• Deliver fair outcome to our customers and ensure the quality of service in place.
• Actively share customer feedback with internal departments to improve the customer experience.
• Actively respond to the feedback received from social media.
• Work with internal teams to ensure the pre & post service for all products are in place.
   

Requirements

• With 1+ years of hands-on experience in the fintech or blockchain industry.
• Familiar with professional English email writing.
• Ability to articulate issues or problems to internal departments.
• Knowledge of blockchain would be an advantage.
• The ability to communicate in Mandarin would be an advantage.
• Good and positive attitude with a keen interest in learning.
   

Benefits

1. Competitive pay package (base salary + transportation allowance + night shift allowances + generous KPI bonus programme + annual bonus).
2. Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training programmes to help you succeed.
3. Employee engagement, recognition, and appreciation programmes
4. Annual Leave, Sick Leave, Hospitalization Leave, Wedding Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.
5. Comprehensive insurance coverage
6. Festival gifts, Wedding gifts, birthday vouchers, etc.
7. Team Building

Vitally is a leading manufacturer and supplier of Aluminium Home Products, artistic Eco Art Panel, and Aluminium Composite Panel in Malaysia and is headquartered in Muar, Johor. As a result of our commitment to the business over the years, we have successfully established ourselves as a trusted partner with property developers, interior designers and key players in the industry. As part of our commitment for continuous improvement and our business expansion plan, we are currently seeking energetic and dynamic candidates to join our team.

Responsibilities:

• Plan and monitor daily product measurement and installation schedule to ensure timely delivery in accordance with customers' requirements and company standards.
• Liaise with sub-contractors and house owners for scheduling of product measurement and installation services and update status accordingly from time to time.
• Prepare all relevant documents pertaining to product measurement and installation services' request and promptly update all such information into system.
• Ensure customers request, enquiry, feedback and complaints are logged and resolved on time.
• Ensure of all receiving of goods from Headquarter are in accordance to customers' order and in good conditions.
• Co-ordinate receiving of goods return from customers as well as disposition of expired material / goods back to Headquarter.
• Performs any other tasks and responsibilities within the Branch Operations as and when required.
   

Job Requirements:

• Candidate must possess at least a SPM/ STPM/ Diploma/ Bachelor's Degree in any field.
• At least 2 years' working experience in customer communication and sales coordination.
• Applicants must be willing to work for 5.5 days.
• Conversant in both spoken and written of Bahasa Malaysia and English.
• Proficient in Microsoft Office applications (especially Microsoft Excel).
• Details oriented with good interpersonal and communication skills.
   

Perks & Benefits:

• Attractive salary package with yearly salary increment and performance bonus
• Working with stable and well-established company
• Rewards and recognition such as long service award
• Provide on the job training
• Medical benefits
• Staff purchase discounts

Responsibility

• Deliver fair outcome to our customers and ensure the quality of service in place.
• Actively share customer feedback with internal departments to improve the customer experience.
• Actively respond to the feedback received from social media.
• Work with internal teams to ensure the pre & post service for all products are in place.
•  

Requirements

• With 1+ years of hands-on experience in the fintech or blockchain industry.
• Familiar with professional English email writing.
• Ability to articulate issues or problems to internal departments.
• Knowledge of blockchain would be an advantage.
• The ability to communicate in Mandarin would be an advantage.
• Good and positive attitude with a keen interest in learning.

Benefits

1. Competitive pay package (base salary + transportation allowance + night shift allowances + generous KPI bonus programme + annual bonus).
2. Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training programmes to help you succeed.
3. Employee engagement, recognition, and appreciation programmes
4. Annual Leave, Sick Leave, Hospitalization Leave, Wedding Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.
5. Comprehensive insurance coverage
6. Festival gifts, Wedding gifts, birthday vouchers, etc.
7. Team Building

Job Scope :

• Handle daily operation tasks for import / export shipments.
• Work closely with customers & suppliers to ensure smooth operation planning.
• Preparation of shipping documents.
• Monitor shipment status and provide timely updates to Customers.
• Assist Customers with inquiries (via email & telephone).
• Perform other duties as and when needed.

Job Requirements :

• 2 years and above of working experience in related field.
• Language(s): English, Bahasa Malaysia & Mandarin.
• Effective communication and interpersonal skills.
• Excellent work ethics and is able to work independently and responsibly with minimal
• supervision.
• Good command / familiar with web-based applications (Port & Carrier systems),
• Microsoft Office applications & general computer knowledge.
• Must be willing to work in Klang.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

We are looking for a qualified Customer Service Leader who are expected to perform the responsibilities, duties, and tasks given in the following job description:

Responsibility :

• Monitoring customer service and consultants on following up with sales and leads generated via exhibitions, retail outlet, walk-in/ call-in inquiry and e-Shop.
• Allocate workload and job segregation to each of the teammates.
• Perform group lead responsibility: communicate business information to the team, coordinate cross-coverage during employee absences, help the team resolve customer supply issues and ensure job instructions are consistently followed.
• Coordinate the team members’ efforts in addressing supply issues to ensure customer satisfaction.
• Responsible in monitoring customer service handling customer complaints & problem-solving.
• Initiate training development plan and organize necessary skills for all customer service.
• Set and monitor service quality objectives and process improvement. Drive the team’s efforts to implement.
• Review a weekly and monthly reporting on departmental performance Sales KPI (up-sales).
• Lead the team members to manage back-order against customers’ deliveries to ensure no backlog and failed delivery.
• Ensuring code of conduct and proper adherence to documentation procedures in relation to daily operations.
• Develop order processing and other customer service team procedure in details to ensure knowledge capture on order processing.
• Set and evaluate Performance Appraisal to customer service.
• The Customer Service department is required to co-operate with Marketing, Retail, Warehouse & Logistics, Technical, and Accounts department daily, Customer Service Manager required to make sure company policy and regulation are always followed.
• Make sure SOP is in place for customers.

Requirements:

• Minimum of 5 years of working experience, experience in the industry of Home Products and Electrical Appliances is preferred.
• Candidate must possess a minimum of a Degree, Diploma in Business, Management, or related field.
• Good oral and written skills in English, Mandarin, and Bahasa Malaysia.
• Required skill(s): MS Excel, MS Office, MS PowerPoint, and MS Word.
• Possess own car transport.
• Demonstrate strengths in leadership, interpersonal, and organizational skills.
• Cheerful outlook and confident collaborator.

Perks & Benefits

• Open culture
• Personal development opportunities
• EPF, Socso, EIS

Job Brief

Primary – customer-oriented service representative to act as a liaison, and resolve any emerging problems our clients might face with accuracy and efficiency. Ensure excellent service standards and maintain high customer satisfaction.

Secondary– to effectively manage large amounts of data, turning data into information, information into insight. The target is to insert, update, and maintain accurate data to ensure smooth operations.

Job Responsibilities:

• Effectively manage incoming calls, identify and access customers’ needs to achieve customer satisfaction
• Handle complaints, provide appropriate solutions within time limit and follow up to ensure resolution
• In-house liaising between technical team and customers
• Interpret data, analyse results, and provide ongoing reports to management and customers
• Compile, verify accuracy, and review data for deficiency or errors, correcting any incompatibilities if possible
• Keep records of customer interactions, process customers’ accounts and file documents

Requirements:

• Diploma or higher
• Excellent communication and writing skills in ENGLISH and BAHASA MALAYSIA
• Computer literate (Microsoft Office – Word, Excel, etc.)
• Good time management and ability to work independently as well as part of a team
• Training provided

Perks & Benefits

• Central location
• Free snacks / Happy hours
• Personal leave

Job Responsibilities:

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Ensure high levels of customer satisfaction through excellent sales service and resolving customer queries.
• Assess customers’ needs and provide assistance and information on product features.
• Monitor trading activities and transactions of customer.
• Deliver the information of price lists, sales promotion, special incentives, and campaigns.
• Processes sales quotations and orders in accordance with SOP with highly expectation on compliance as well as information accuracy and timeliness.
• Perform order processing related duties from assigned markets such as to verify orders to ensure data accuracy and service level requirement.
• Work with other functional team to ensure a smooth order release arrangement for shipment to ensure no payment risk.
• Follow and achieve department's sales goals.

Job Requirements:

• Candidate must possess at least SPM/UEC or equivalent.
• Required language(s): Proficient in Mandarin and English (oral & written).
• Related work experience in Customer Service field
• FRESH GRADUATES are encouraged to apply.
• Willing to work on Weekends, Public Holidays & Shifts (occasionally).
• Excellent interpersonal, written and oral communication skills.

Perks & Benefits

• Commission，KPI and bonus
• Allowance 
• Nearby public transport
• Central location
• Medical insurance
• Personal leave
• EPF & SOCSO Provided, Annual & Medical Leave and Insurance
• Training provided
• Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.

Title: Customer Care Specialist

Company: Britishpedia Media Group Sdn. Bhd.

Employment Type: Full-time

Basic Salary: RM 2300 - RM 2800

Location: Kuala Lumpur

About the Company:

At Britishpedia Media Group (BPH), we're more than just a publishing house – we're storytellers. Founded in 2013, we specialize in sharing inspiring life stories of successful individuals across Europe. Now expanding into Malaysia and Singapore, with plans for further growth in Asia, we offer a dynamic work environment with ample opportunities for career advancement.

Join Our Team as a Customer Care Specialist:

Embark on an exciting journey to connect with successful personalities. As a Customer Care Specialist, you'll play a crucial role in prioritizing customer satisfaction. Actively listen to their needs, resolve issues promptly, and build strong relationships. If you're a team player with excellent relationship skills, you have the spirit to join us.

Responsibilities:

- Respond promptly to customer inquiries via various communication channels.

- Follow up on inquiries and provide outstanding service through phone, email, and chat.

- Send reminders for payment follow-ups and ensure timely resolution.

- Review biographies completed by editors before client submission.

- Attend to government/authorities' requests and director/GM inquiries.

- Perform other administrative duties as assigned.

Requirements:

1. SPM/O-Level, Diploma, or Degree in any field.

2. 1-2 years of relevant work experience.

3. Proficiency and fluency in English and BM. Fluency in Indonesian language will be added advantage

4. Excellent verbal communication skills.

5. Clear and confident phone manner.

6. Customer-centric mindset.

7. Willingness to embrace challenges and take responsibility.

8. Positive attitude, adaptability, and problem-solving skills.

Join our team and be part of an inspiring journey at Britishpedia Media Group. Apply now! You can also email your resume to paul.loh@britishpediamedia.com or contact Mr.Paul @ 012 - 678 8542

Benefits:

- Career advancement opportunities.

- Positive work environment.

- Proper guidance and training provided.

工作職責：

• 透過澄清客戶的投訴來解決產品或服務問題；確定問題的原因；選擇並解釋解決問題的最佳方案；加快修正或調整；跟進以確保解決。
• 透過卓越的銷售服務和解決客戶疑問，確保高水準的客戶滿意度。
• 評估客戶的需求並提供有關產品功能的協助和資訊。
• 監控客戶的交易活動和交易。
• 提供價目表、促銷、特別獎勵和活動資訊。
• 根據SOP處理銷售報價和訂單，對合規性以及資訊的準確性和及時性抱有很高的期望。
• 從指定市場執行訂單處理相關職責，例如驗證訂單以確保資料準確性和服務等級要求。
• 與其他職能團隊合作，確保訂單出貨安排順利，確保無付款風險。
• 遵循並實現部門的銷售目標。

工作要求：

• 候選人必須至少擁有 SPM/UEC 或同等學歷。
• 所需語言：精通普通話和英語（口語和書面）。
• 客戶服務領域相關工作經驗
• 鼓勵應屆畢業生申請。
• 願意在週末、公共假期和輪班（偶爾）工作。
• 優秀的人際溝通、書面和口頭溝通能力。

津貼和福利

• 佣金、KPI及獎金
• 津貼
• 附近的公共交通
• 中心位置
• 醫療保險
• 事假
• 提供 EPF 和 SOCSO、年假、病假和保險
• 提供培訓
• 每年增加您的基本工資並改善您的生活方式。

We are looking for a qualified Customer Service Leader who are expected to perform the responsibilities, duties, and tasks given in the following job description:

Responsibility :

• Monitoring customer service and consultants on following up with sales and leads generated via exhibitions, retail outlet, walk-in/ call-in inquiry and e-Shop.
• Allocate workload and job segregation to each of the teammates.
• Perform group lead responsibility: communicate business information to the team, coordinate cross-coverage during employee absences, help the team resolve customer supply issues and ensure job instructions are consistently followed.
• Coordinate the team members’ efforts in addressing supply issues to ensure customer satisfaction.
• Responsible in monitoring customer service handling customer complaints & problem-solving.
• Initiate training development plan and organize necessary skills for all customer service.
• Set and monitor service quality objectives and process improvement. Drive the team’s efforts to implement.
• Review a weekly and monthly reporting on departmental performance Sales KPI (up-sales).
• Lead the team members to manage back-order against customers’ deliveries to ensure no backlog and failed delivery.
• Ensuring code of conduct and proper adherence to documentation procedures in relation to daily operations.
• Develop order processing and other customer service team procedure in details to ensure knowledge capture on order processing.
• Set and evaluate Performance Appraisal to customer service.
• The Customer Service department is required to co-operate with Marketing, Retail, Warehouse & Logistics, Technical, and Accounts department daily, Customer Service Manager required to make sure company policy and regulation are always followed.
• Make sure SOP is in place for customers.

Requirements:

• Minimum of 5 years of working experience, experience in the industry of Home Products and Electrical Appliances is preferred.
• Candidate must possess a minimum of a Degree, Diploma in Business, Management, or related field.
• Good oral and written skills in English, Mandarin, and Bahasa Malaysia.
• Required skill(s): MS Excel, MS Office, MS PowerPoint, and MS Word.
• Possess own car transport.
• Demonstrate strengths in leadership, interpersonal, and organizational skills.
• Cheerful outlook and confident collaborator.

Perks & Benefits

• Open culture
• Personal development opportunities
• EPF, Socso, EIS

Job Brief

Primary – customer-oriented service representative to act as a liaison, and resolve any emerging problems our clients might face with accuracy and efficiency. Ensure excellent service standards and maintain high customer satisfaction.

Secondary– to effectively manage large amounts of data, turning data into information, information into insight. The target is to insert, update, and maintain accurate data to ensure smooth operations.

Job Responsibilities:

• Effectively manage incoming calls, identify and access customers’ needs to achieve customer satisfaction
• Handle complaints, provide appropriate solutions within time limit and follow up to ensure resolution
• In-house liaising between technical team and customers
• Interpret data, analyse results, and provide ongoing reports to management and customers
• Compile, verify accuracy, and review data for deficiency or errors, correcting any incompatibilities if possible
• Keep records of customer interactions, process customers’ accounts and file documents

Requirements:

• Diploma or higher
• Excellent communication and writing skills in ENGLISH and BAHASA MALAYSIA
• Computer literate (Microsoft Office – Word, Excel, etc.)
• Good time management and ability to work independently as well as part of a team
• Training provided

Perks & Benefits

• Central location
• Free snacks / Happy hours
• Personal leave

Kawasaki Gas Turbine Asia Sdn Bhd markets and services Kawasaki Gas Turbine (GT) & Gas Engines (GE) for co-generation, base load, standby and mobile applications with output range up to 100MW.  We cover the high-potential growth markets of South East Asia, South Asia and Pacific Region.

Kawasaki Gas Turbine Asia Sdn Bhd (KGA) was established in Malaysia as a subsidiary of Kawasaki Heavy Industries, Ltd, (KHI) focus on marketing, packaging, servicing and overhauling Industrial Gas Turbine (GT) & Gas Engine (GE) generator set in covered territory.

KGA together with our local dealers and partners can provide not only reliable, economical and complete solution for Combined, Heat and Power (CHP) products and also after sales, engine overhaul services.

We are undergoing a period of expansion.  We invite initiative, dynamic, resourceful and motivated individuals to fill in the following position:

SUPPORT EXECUTIVE ( AFTER SALES)

Requirement:

-  Candidate must process at least Degree in Business Administration or its equivalent

- 5 years working experience in Sales support / Co-ordination 

-  Good interpersonal and communication skills in English (both written & spoken)

-  Proficient in MS Excel, MS Word, Power Point and other Microsoft application

-  Able to work independently and multitasking

-  Excellent coordination and organization skills

-  Detail oriented with an analytical mind and a positive attitude 

Responsibilities

-  Managing inventory / spare parts stock level to ensure prompt supplies by working closely with all  relevant departments.

- Initiate stock audit and reconcile with system data

-  Prepare monthly Sales Forecasts, Project & Sales Costing and other related report with accuracy and timeliness 

-  Handle Sales and Project documentation (issue PR, Invoice, Warranty Claim Form, etc)

-  Perform department administration functions (labelling, filing, typing, copying, etc)

-  Any other related tasks delegated by HOD

Interested candidates to send in Application Letter with comprehensive resume and a recent passport size photo (n.r).

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal leave