Total 4 Fresh/Entry Level finance banking insurance job vacancies in Customer Service category in Singapore

Job Description : 

We are looking to build a passionate team of people who knows what it takes to deliver the best service to our customers. Auto & General is a people focused company, set out to be an insurer like no other. If you fit the bill, we want you on this exciting journey!

You will be responsible : 

• For all customers enquiries, sales, post-sale customer service and on-going customer relationship management.
• To deliver excellent level of customer service to maximize sales, customer satisfaction and retention
•  To develop relationships with customers to maximize sales potential and ensure total customers satisfaction

Your day to day activities

•  Ensure daily and monthly KPIs are met and exceeded
• Be the key contact point to all customers. Deliver fantastic service and sell to new and existing customers using Telephone as the main medium of contact, apart from email and live chats
•  Manage all incoming calls for pre-sales enquiries, sales, post-sale customer service enquiries and requests
•  Perform outbound follow up calls to customer to deepen relationship, cross-sell, upsells our products and services

Job Requirements

• General Insurance certification would be an advantage. If you do not possess the certification, you must be prepared to take the required insurance tests to be a certified insurance professional.
• Customer service and sales experience would be ideal.

Perks & Benefits

• Central location
• Casual dress code
• Personal leave
• Open culture

Job Brief:

A highly motivated and customer-focused individual which responsible for answering incoming calls, responding to live chat inquiries and emails from customers, addressing their inquiries related to digital banking products and services, and providing excellent customer service.

Job Responsibilities:

1. Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services professionally and courteously.
2. Providing accurate information and resolving customer issues related to digital banking products and services.
3. Maintaining a high level of product knowledge to effectively support customer need
4. Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
5. To meet the Key Performance Indicator (KPI) monthly.
6. Collaborating with cross-functional teams to improve processes and customer experience.
7. Demonstrating empathy and understanding when dealing with customers.
8. Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
9. Respond to customer inquiries via email in a timely and professional manner.

Job Requirements:

1. Possess a Diploma or Degree in related fields.
2. Minimum of 1-2 years of customer service experience in a contact center environment.
3. Have a minimum of 1 year of experience in the Financial Services industry (e.g., Banking or Insurance).
4. Excellent verbal and written communication skills in English is mandatory.
5. The ability to speak in Mandarin will be an added advantage.
6. Strong interpersonal skills and the ability to build rapport with customers.
7. Ability to work in a fast-paced environment and handle high call volumes, live chat inquiries, and emails.
8. Proficient in Microsoft Office and experience working with CRM systems.
9. Familiarity with digital banking products and services.
10. Ability to work flexible hours, including weekends (24/7)