Total 1,581 customer service job vacancies in Customer Service category in NSW - Sydney - Eastern Sydney

Purpose of the Role:
Using technical expertise and a strong customer focus to ensure the very best  online-store user experience, with excellent service and customer education.
Responsibilities: Resolving, in first contact, customer enquiries received by phone, email and/or chat Owning complex issues to resolution, with regular progress updates to customer/s Promoting the benefits of using the online store, helping customers to  self-serve for future purchases Keeping up-to-date with Industry changes to understand how SAIG  products/services meet customer needs Identifying opportunities for new solutions and referring qualified leads from  customers to Sales Knowing when online/contact activity may impact other customers and acting quickly with stakeholders to inform & resolve Achieving, or exceeding, agreed KPIs so overall team goals are met  for the best customer experience possible Processing back-office, or other customer-focused, duties to ensure  customer SLAs are met or exceeded Actively contributing to regular team meetings and regularly attending  ... Click here to view more detail / apply for Customer Service Consultant

The company
A well-established business recognized for its exceptional service, quality, and expertise in the steel industry. With a national presence, they are the trusted choice in the field.
Role Overview:
We are looking for a Customer Service Officer, to join the teamin Wetherill Park on an ongoing basis (Monday Friday from 6am-2pm or 8am-4pm).
As a Customer Service Officer, you will be the frontline representative of the business. Your primary responsibilities will include providing accurate information on products, generating quotes, managing freight costs, and ensuring precise data entry for order processing. Additionally, there will be opportunities for growth and advancement as you develop your skills in estimating through training and on-the-job experience.
Key Responsibilities:

Provide accurate information to customers regarding products, specifications, and prices within pricing guidelines.
Generate accurate quotes for customers while maintaining appropriate margins.
Ensure freight charges are applied

... Click here to view more detail / apply for Customer Service Officer

At Bunnings, you?ll make a positive difference to our business and beyond.
Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.
By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference ? to our customers and the communities where we live and work.
About the role:   
Our team members are the face of Bunnings, always prepared to give it a red hot go. They provide a friendly and helpful service to everyone who walks through our doors, making sure every experience counts. Our customers are met with passionate team members ready to ... Click here to view more detail / apply for Customer Service Team Member

Your New Company:
This is your unique opportunity to join a multinational FMCG brand in the Food and Beverage industry, providing their highly regarded products and machinery to restaurants, major hotels and retailers.
Your New Role:
In your role as the Customer Service Order Processor, you will report to a supportive Customer Service Manager, with a primary focus on product education, logistics support and providing a 5 star customer experience.
Your Main Duties:

Order processing via phone and email
Handling customer enquiries
Coordinating 3PL and order ETA's
Facilitating logistics and distribution requirements
Offering support and educating existing customers
Data entry in SAP for credit notes and returns

Benefits to You:

Staff discount on products
Diverse and inclusive culture
Social events and activities
Ongoing training and development
Close to public transport

About You:

Experience in a similar Order Processing role essential
Excellent communication and organisational skills
Experienced in SAP
Must hold Citizenship or Permanent Residency

Next Steps:
If this Customer Service role sounds like the role for you, press APPLY NOW, or, send your CV to Rebecca.lloyd@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Please click here to apply.

PERSOLKELLY are in partnership with our client based in Alexandria who are a innovative homewares wholesaler, specialising in all homeware and dcor.
Due to expansion, the team are now looking for an experienced Customer Service Manager to report directly to the Director and be a vital addition to their clients, customers, and project teams.
About the role
The Customer Service Manager role is primarily responsible for contributing to the continuous improvement of staff capability and improvement of the customer experience.
Key Responsibilities:

Provide coaching to team members to ensure the team provides a consistently high standard of customers and stakeholders.
Conduct regular side-by-side call & order management observation.
Subject matter expert, & compliance, to the business policies and procedures
Utilize knowledge to monitor, coach and continuously improve team performance.
Subject matter expert, and multi-skilled, across all B2B customer
... Click here to view more detail / apply for Customer Service Manager

Customer Service Manager


$90,000- $110,000 Super | Chatswood NSW (Close to train station & Parking onsite)
Great leadership opportunity - lead a high performing and collaborative customer service team
Ongoing career and development opportunities


Join this fast growing & now market leading FMCG and ensure superior customer service is delivered by managing the Customer Service Team!



The Benefits


Social Team with great culture who work together in a collaborative office environment
Strong focus on wellness including complimentary Gym Membership
Social Team with great culture who work together in a collaborative office environment
Long-term career prospects and training on offer
Great opportunities for progression into different departments within the organisation
Great exposure for your CV to work with this leading FMCG business
Onsite Parking and close


... Click here to view more detail / apply for Customer Service Manager

Homebush location
Monday ? Friday | 10 am- 6 pm
ASAP Start
Are you an experienced Customer Service professional ready for your next challenge? Due to continual growth, we have an exciting opportunity to work with a Global leader in a fast-paced, high-performing customer service team. 
  
About the role:


Deliver top-tier customer service by managing urgent calls and a busy inbox of inquiries
Process orders efficiently
Meet critical deadlines for product despatch to support client needs
Track and update delivery statuses, ensuring systems are always up-to-date
Liaise with transport hubs and operational teams for smooth logistics coordination
About You:


Proven experience in a fast-paced customer service role, ideally in warehousing, distribution, or logistics
Proficient with Oracle/SAP or similar systems, plus strong Excel skills
A customer-focused, results-driven individual who thrives under pressure and values
... Click here to view more detail / apply for Customer Service Officer ? Technology

13th November,
About us Lawrence & Hanson is Australias most recognised electrical wholesaler. Our heritage is strong. Since we have been supplying electrical products to customers across multiple market sectors, including residential, commercial and industrial. We have a national network of over 150 branches providing quality products, backed by expert advice, technical & logistical support, and e-commerce solutions. We are part of Sonepar, a family owned business and the global leaders in electrical wholesaling. About the role Be a proud member of our team, support our customers by building value and getting it done.    What you would do in this role

Serve customers on the counter, answer phones and email enquiries
Prepare timely quotes for customers
Develop relationships with customers & suppliers
Be a product knowledge expert to help customers find products they need well train you on products
Collaboratively work

... Click here to view more detail / apply for Customer Service & Sales ? Cardiff

23rd October,

UniLodge @ Western Sydney University - Campbelltown, NSW
Access real opportunities for career growth and development
Fixed Term Full Time Position (Maternity Leave Coverage)
  
UniLodge specialise in student accommodation and have been an industry market leader since . The UniLodge Group manages a diverse portfolio of close to 140 properties and hotels with a footprint in every city in mainland Australia and New Zealand. We employ a team of over people who are dedicated to our vision, To build inclusive communities for inspired living.
  
NEW OPPORTUNITY
  
Were seeking a passionate customer focused professional to join our team as a Customer Service Coordinator (CSC), on a Fixed Term Full Time basis until September . If you enjoy a role that offers a bit of variety, can be both quiet and busy, and youre okay to be on your feet,
... Click here to view more detail / apply for Customer Service Coordinator

We are looking to grow our team with people who can help give our customers a fantastic experience!
We offer an exciting role in a positive workplace culture with a friendly & supportive team.
Your new company
At Compass, our mission is to reduce the inconvenience for our customers, clients, and also for each other. We show care and passion towards our work, our goals, by caring for you and for each other. We care that you will strive to improve, with a focus on the why instead of the what. Building trust and rapport with mutual respect is what drives us. We live our values every day.
Your new role

Drive vehicles to customers.
Use GPS apps to plan the best route.
Be up to date on traffic conditions.
Collect vehicles from customers.
Clean vehicles inside and out within
... Click here to view more detail / apply for Customer Service Representative (Driver)

12th November,
This role is perfect for a service-oriented professional who excels in managing customer inquiries, processing orders, and supporting a collaborative team environment.   Role Overview As a Customer Service Representative, the selected candidate will act as a primary liaison between the company, its customers, and the Sales Team. This role involves handling a variety of tasks, from order processing and inventory updates to addressing inquiries and supporting cross-departmental needs. Its an ideal opportunity for someone who takes pride in providing outstanding customer service and is skilled at multitasking in a fast-paced environment.   Customer Service and Order Processing

Respond to customer inquiries via phone, answering machine, email, and facsimile.
Process incoming customer orders through various channels.
Conduct daily outreach to customers regarding out-of-stock items and follow up as needed.
Manage over-the-counter sales and process orders from major clients.
File orders,

... Click here to view more detail / apply for Customer Service Representative

Your new company
Work for a well-known facilities service based in Kingsgrove.
Your new role

Direct and manage the allocation of works to their Service Delivery Partners (SDPs), including managing variation request protocols through both process and system.
Monitor and follow up on the progress of works to completion through our Works Management System (WMS).
Provide exceptional customer service at all times, ensuring customer satisfaction and addressing any issues promptly.
Ensure adherence to SDP safety protocols and handle escalations as per the established procedures.
Maintain accurate and up-to-date records of all maintenance requests and their progress in the client system.

What you'll need to succeed

Proven experience in data entry with a high level of accuracy.
Previous contact centre experience
Strong knowledge of CRM systems and MS Office.
Exceptional attention to

... Click here to view more detail / apply for Customer Service Representative

At Bunnings, you?ll make a positive difference to our business and beyond.
Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.
By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference ? to our customers and the communities where we live and work.
About the role:   
Our team members are the face of Bunnings, always prepared to give it a red hot go. They provide a friendly and helpful service to everyone who walks through our doors, making sure every experience counts. Our customers are met with passionate team members ready to ... Click here to view more detail / apply for Customer Service Team Member

PERSOLKELLY are in partnership with our client based in Prestons & Smithfield looking for an experienced Customer Service Specialist.
Due to expansion, the team are now looking for an experienced Customer Service Specialist to report directly to the Customer Service Manager and be a vital addition to their clients, customers, and project teams.
About the role
The Customer Service Specialist role is primarily responsible to provide support in the sales and marketing functions of the company, to ensure that customers' needs are met in a timely, efficient, and effective manner. In this role you will need to be driven, accountable and advocating for our customers are essential. We pride ourselves on the service we offer our clientele and are looking to expand and strengthen our team.
Your responsibilities include but aren't limited to:

Providing phone-based customer support calls per day)
Data
... Click here to view more detail / apply for Customer Service Officer

Skin Body Rescue Clinic The Customer Service Manager at Skin Body Rescue Clinic will play a vital role in delivering exceptional client experiences and ensuring operational excellence. This position is centered on fostering a welcoming environment, overseeing customer interactions, and streamlining service processes. The ideal candidate will manage reports from our platforms, Monday.com and Mindbody, client inquiries and feedback, maintain service quality standards, and collaborate with the team to enhance client satisfaction. Additionally, this role involves training staff on customer service protocols and utilizing our management systems to monitor performance and implement improvements effectively.   Key Responsibilities   Platform Management and Reporting Generate and monitor reports from Monday.com and Mindbody to analyze client feedback and service quality. Track client scheduling and service delivery metrics to ensure workflow accuracy and efficiency across platforms. Client Interaction and Experience Management Regularly check client satisfaction levels to ensure positive experiences across all touchpoints. Handle appointment management and respond to service-related inquiries, ensuring all client interactions are welcoming, professional, and efficient. Address client inquiries and feedback promptly, maintaining high service standards. Team Leadership and Training Lead and motivate the customer service team to achieve performance targets. Conduct regular training sessions to enhance staff skills and knowledge on customer service best practices. Performance Metrics and Analysis Monitor key performance indicators (KPIs) related to customer service and report on team performance. Analyze data to assess service effectiveness and drive continuous improvement initiatives. Inventory and Order Control Coordinate with inventory management to ensure availability of products and supplies for customer service needs. Assist in managing stock levels and reordering processes as necessary. Budget Management Assist in monitoring departmental budgets and expenditures related to customer service initiatives. Implement cost-effective solutions without compromising service quality. Customer Feedback and Surveys Design and implement customer satisfaction surveys to gather feedback and insights. Analyze survey results to inform service enhancements and address client needs.   Qualifications   Strong organizational skills, attention to detail, and ability to manage multiple tasks efficiently. Basic understanding of financial tasks, such as cash handling and expense tracking. Good communication skills, with a client-focused approach. About Company Skin Body Rescue Clinic in Double Bay is a dedicated aesthetic clinic known for quality skincare treatments and a client-centered approach. We’re seeking a skilled and proactive Costumer Service Manager to ensure our clinic’s daily operations run smoothly, supporting both our team and clients. Job Publish: 06-11-2024 Job Expire: 06-12-2024 Please click to View more detail / apply .