When you join B&Q, you become part of our family. A family full of truly decent people who value each other for who they are and together believe that anyone can improve their home to make life better. You'll work to make millions of customers' home improvement dreams come true, while we do the same for your career goals too.
As a Retailer, or customer advisor, you're expected to give great service and product knowledge to every customer. They understand a wide range of customers' needs and know how to offer the right information. Retailers represent our brand, keep our stock moving and ultimately create the best customer experience.
As an apprentice with B&Q you will experience and learn all the different departments to experience how the store works, you will spend time in all departments shadowing your colleagues.
An example of your 12 months would look like:
-Weeks 1-2 Welcome and induction
-Weeks 3-8 Checkouts and Returns
-Weeks 9-14 Décor and Flooring & Tiling
-Weeks 15-22 Hardware
-Weeks 23-28 Building
-Weeks 29-34 TradePoint
-Weeks 35-42 Outdoor and Seasonal
-Weeks 43-50 Showrooms
-Weeks 51-52 End Point Assessment
Key Responsibilities:
-Practice actively approaching and engaging with customers, demonstrating great conversations, and helping them find what they need.
-Shadow colleagues to understand best practices in customer service and teamwork.
-Learn customer communication types, challenges, and the escalation process.
-Understand the importance of customer feedback and how to use it to improve service and processes.
-Maximize sales by using available tools and systems, ensuring customers have everything for their projects.
-Learn department processes, product availability, and legal compliance to better serve customers and support the store.
What you'll need to succeed:
- A passion for learning and wanting to develop new skills and put into practice what you are learning.
-Be hardworking, looking for variety and a fast-paced working environment, with an opportunity to learn in all areas of the shop floor.
- Be committed to your apprenticeship, completing it, and achieving your qualification.
What your apprenticeship includes:
-A mixture of face to face and virtual catch ups with your learning coach every 4 - 6 weeks
- A mixture of on and off the job training, including workshops and webinars
- Feedback sessions to discuss progress
- Obtain Functional Skills in English and Maths (if you don't already have GCSE)
At B&Q, you will be working towards the Customer Service Level 2 Apprenticeship over the course of 18 months.
