Total 88 Administrative / Clerical job vacancies in Preston, PR2 9HT

As above detailed in the main duties of the job Also see attached Job Description Inputting of referrals from email and post onto the department booking and reporting software, Solus. Organise incoming and outgoing email/post, referring enquiries to appropriate person if necessary. When required, audio type/copy type letters, reports, or other clinical correspondence. Ensure that all correspondence is checked and signed by the appropriate consultant (manual or digital). Promptly file correspondence and investigation results. Email clinical correspondence to originating referrer when required. Prioritise own workload appropriately, referring any service concerns to the Admin Team Manager in a timely manner. Maintain good relationships with all members of staff, always ensuring a high degree of confidentiality and integrity. Communicate with a range of staff, users and visitors to the Trust/Department utilising a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request. Answer internal and external telephone queries from staff, patients, and others. Assist admin team with general admin duties as/when required.

Please read the job description listed below: Download all clinical correspondence according to clinical priority in line with agreed standards of speed and accuracy and within the locally and nationally agreed timeframes. Promptly file correspondence and investigation results. Ensure that all correspondence is checked and digitally signed by the appropriate consultant. E-mail clinical correspondence to GP/originating referrer and send copy letters to patients. To prioritise own workload appropriately, referring any service concerns to the Team Leader in a timely manner. Maintain good relationships with members of staff, ensuring a high degree of confidentiality and integrity at all times.

Demonstrate an approachable, courteous, efficient appointment service to all Health Care Professions, patients, carers and relatives. Actively contribute towards service development. Maintain good communication skills when dealing with colleagues, patients, relatives, carers and other health care professions, utilising a variety of communication methods including verbal and electronic. Constructively managing barriers to effective communication. Use initiative to resolve conflicts in a mutually agreeable way, escalating to management where necessary. Maintain confidentiality at all times as required by legislation and Trust Policy.

Demonstrate an approachable, courteous, efficient appointment service to all Health Care Professions, patients, carers and relatives. Actively contribute towards service development. Maintain good communication skills when dealing with colleagues, patients, relatives, carers and other health care professions, utilising a variety of communication methods including verbal and electronic. Constructively managing barriers to effective communication. Use initiative to resolve conflicts in a mutually agreeable way, escalating to management where necessary. Maintain confidentiality at all times as required by legislation and Trust Policy.

Perform an ambassadorial role, representing Bleasdale ward Front of House service acting in a professional, courteous, and customer-focused manner always. Answer telephone queries, take messages, direct where appropriate, meet and greet and help directing visitors within the ward. Participate and contribute to developments in Customer Service provisions in line with Trust Policies. Use initiative to resolve conflicts in a mutually agreeable way, alerting manager where necessary. Communicate with a range of staff, users and visitors to the Trust / Department utilising a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request. Ordering stock for the ward using the oracle system Filling patient notes Reporting ward issues such as faulty equipment and minor works

We are looking to recruit a ward clerk with a can-do attitude to join our friendly team on Bleasdale ward. We work hard and we keep each other uplifted, making staff wellbeing a priority. Your role will be to greet patients and family members, be their first point of contact and their guide to our ward. You will also support our team with admin and be the calming voice answering our calls.

Your pleasant approach, friendly style and great communication skills really play such an important role.IT skills are necessary and knowledge of Quadramed system would be beneficial, but training will be given.

You will enhance our team to maintain the highest standards of record keeping in line with data protection have good verbal and written communication skills and be able to communicate effectively with people at all levels within the organisation.

You will provide a professional and courteous “meet and greet” service for all our staff, patients & visitors, always acting in a professional and courteous manner. Time is always of the essence, so you’ll respond to requests for information promptly and efficiently using a variety of communication methods, ensuring that customer service is prioritised. Your skills make you a great team player who will thrive in this busy but rewarding environment, ensuring information is accurate and meeting the high standards we set for ourselves.

The wide variety of activities we undertake, mean that responsibilities have to be shared with other members of staff/colleagues. Team working and collaboration are vital, as is a flexible approach to both working duties and hours worked.

We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done.

You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.
• Perform an ambassadorial role, representing Bleasdale ward “Front of House” service acting in a professional, courteous, and customer-focused manner always.
• Answer telephone queries, take messages, direct where appropriate, meet and greet and help directing visitors within the ward.
• Participate and contribute to developments in Customer Service provisions in line with Trust Policies.
• Use initiative to resolve conflicts in a mutually agreeable way, alerting manager where necessary.
• Communicate with a range of staff, users and visitors to the Trust / Department utilising a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request.
• Ordering stock for the ward using the oracle system
• Filling patient notes
• Reporting ward issues such as faulty equipment and minor works


This advert closes on Sunday 7 Jul 2024

Are you looking for a job with a meaningful purpose? If so, this is the one for you!

We are looking for an enthusiastic and well-motivated individual to join our Enhanced High Care team.

We offer a full induction, in-house training, and great development opportunities.

This post is worked on a rota basis between the hours of 8am and 16:00pm, Monday to Friday. You will be based at Royal Preston Hospital.

Please go to https://vimeo.com/783675115 to see out full Ward Clerk video

You will possess excellent communication, organisational and administrative skills, attention to detail being a key characteristic.

You will ensure that standards of service are maintained, have a strongly held commitment to high standards of service delivery and be pro-active in the implementation of the ‘Patient Choice’ development process.

You will be responsible for providing an efficient and effective outpatient reception and appointments service, with strict adherence to Trust protocols, being aware of the need for confidentiality and integrity.

You will deal with all aspects of the outpatient appointment function on the Trust’s computerised patient record system (QCPR), actively participate in virtual receptionist process, activating outpatient appointments, updating patient demographics and out-coming clinic attendance. The post-holder will be expected to support the ongoing Outpatient Digitisation process.

You will be multi-skilled following training, have a full understanding and working knowledge of various reception areas and the basic functionality of clinics covered.

We are one of the largest and highest performing trusts in the country, providing district general hospital services to 370,000 people in Preston and Chorley, and specialist care to 1.5m people across Lancashire and South Cumbria.

Our strategic objectives are
• To provide outstanding healthcare to our local communities
• To offer a range of high-quality specialist services to patients in Lancashire and South Cumbria
• To drive innovation through world class education, training and research

Our Values
• Caring and compassionate. We treat everyone with dignity and respect, doing everything we can to show we care.
• Recognising individuality. We respect, value and respond to every person’s individual needs.
• Seeking to involve. We will always involve you in making decisions about your care and treatment and are always open and honest.
• Team working. We work together as one team, and involve patients, families, and other services, to provide the best care possible.
• Taking personal responsibility. We each take personal responsibility to give the highest standards of care and deliver a service we can always be proud of.

We were established in 2005 and were the first trust in the country to be awarded ‘teaching hospitals’ status.



Demonstrate an approachable, courteous, efficient appointment service to all Health Care Professions, patients, carers and relatives.

Actively contribute towards service development.

Maintain good communication skills when dealing with colleagues, patients, relatives, carers and other health care professions, utilising a variety of communication methods including verbal and electronic.

Constructively managing barriers to effective communication.

Use initiative to resolve conflicts in a mutually agreeable way, escalating to management where necessary.

Maintain confidentiality at all times as required by legislation and Trust Policy.




This advert closes on Wednesday 10 Jul 2024

Personal Assistant (Hybrid) needed in Preston, £13.47ph PAYE - Reference: RQ1301841

• Select appropriate procedures to carry out tasks of an increasingly high-risk nature due to supporting Directors
• Maintain and provide a support service for Directors daily schedule, including forward planning of workload, diary management and co-ordinating and collating all relevant paperwork.
• Manage the diary to ensure that adequate opportunity is afforded for comfort breaks, responding to e mails, staff, emergencies, relay messages and commission work.
• Service meetings, including preparation of meeting papers, obtaining, and preparing briefing materials and presentations, and taking minutes when requested/where necessary
• Provide information and practical, routine advice to internal customers by interpreting established procedures and applying best practice.
• Keep up to date with changes in policy/legislation/contractual requirements to ensure service delivery is effective and complies with appropriate regulations, quality standards and service level agreements.
• Regularly communicate with other agencies and service providers to share information, build working relationship and to ensure joined up service provision

This is a full time role on a temporary contract basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.

We are delighted to invite applicants to apply for the position of Administrative Support Officer – Governors.

If you are somebody with drive and determination, an effective communicator and would like to join the Corporate Affairs team, this could be the role for you.

We are seeking a dedicated individual to take on this exciting role to support Trust Governors. Some support will also be provided to the Company Secretary although this will not form the main requirements of the role. As well as providing a comprehensive secretarial andadministrative service to Governors, you will be expected to co-ordinate attendance at events held by both the Trust and partner organisations. You will need to facilitate, support and co-ordinate the infrastructure required for the effective organisation of full meeting and events schedules required in support of the operational management function of the Trust Council of Governors. Supporting the Governors at external events will also be required both during the week and on occasions at weekends, and the ability to co-ordinate, travel, and transport light promotional materials to and from the venues and across the Trust’s hospital sites is essential.

Some of the key attributes for the role are excellent communication and inter-personal skills, a strong drive to develop harmonious relationships, and a consistently high professional approach.

You will have a pro-active approach to your work, be able to demonstrate excellent communication skills, along with being able to multi-task and manage your workload effectively. You will need to be flexible, have excellent organisational abilities and exhibit initiative in resolving problems when they arise.

Whilst upholding the highest standards of professionalism and confidentiality, you will facilitate, support, and coordinate the infrastructure required for the effective organisation of full meeting and event schedules.

You will exhibit Microsoft Office competencies and possess strong organisational skills, to ensure effective working practices are in place. Some duties will be problem solving and you will need a flexible approach, with a willingness to learn.

During the week and on occasions at weekends you will be required to attend and support Governors at internal and external events, therefore, the ability to co-ordinate, travel, and transport light promotional materials to and from the venues and across the Trust’s hospital sites is essential.

Without doubt, no two days will be the same. Your role will help to strengthen the infrastructure between the organisation and the Council of Governors.

We have 9000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.
• Responding to external and internal telephone queries relating to Council and others and referring to appropriate person.
• Handle governor issues either by telephone or in person in a timely manner and in accordance with Trust and local procedures.
• Communicates with a range of staff, users and visitors to the Trust / Department utilizing a variety of communication methods including verbal, electronic, and passing information in a format that is appropriate to the individual request.
• Manage the electronic calendar for Council, organising meetings as required and accurate maintenance of electronic diaries with effective communication of diary commitments.
• Coordinate attendance by governors at external events. Liaising with the Communications Team with regard to the presence of governors at events held both by the Trust and partner organisations.
• Support governors at external events as and when required (this might include the transportation of materials to and from the venue).
• Chase progress on issues as directed by line manager with appropriate managers on behalf of Trust Council as and when necessary to ensure that deadlines are met.
• Maintain efficient and effective administrative systems, including governor details, length of service, etc and ensuring that details of governors on Trust documentation (including the Trust website) is accurate and up to date.
• Support Council workshops, including arranging the venue, ordering refreshments, and taking notes.
• Provide secretarial and administrative support to the Company Secretary.
• Liaise with Communications Team on the production of Trust Matters and other communications specific to governors.
• Maintenance of a variety of electronic databases as required and as directed.
• Support, as directed, with the annual Governor Elections process.
• Support the organisation and facilitation of the Annual Members’ Meeting.
• Support governor training. Including maintaining the register of mandatory training dates and ensure training dates are flagged to all relevant governors and an attendance report submitted through to the Company Secretary.
• Promote and support administration functions within the department and to ensure effective working practices are in place.


This advert closes on Sunday 30 Jun 2024

Please read the job description listed below: Demonstrate an approachable, helpful and professional style of care. Courteous reception of persons attending the Emergency Department including patients, relatives, visitors and staff. Answer telephone queries and take messages maintaining patient confidentiality and seeking appropriate authorisation for giving of information when required. Meet and greet and provide assistance, directing visitors to the Department to appropriate locations. Give due regard to any person attending the Emergency Department who may require assistance with communication. Report any changes or concerns regarding a patient to a senior member of the team. Inform either the triage nurse or the sister in charge immediately if a patient books in with a serious injury or illness identified in the Guidance for Receptionists Regarding Patients Booking In with Possible Serious Illness or Injury Report behaviour that undermines equality and diversity. Accurate recording of patients demographic and personal details as currently required by the Electronic Patient Record system. The transcribing of accurate information as required. Accurate filing and storing of Emergency Department patient records. The recording and processing of accurate information with regard to Outpatient clinics. Participate and contribute to developments in Customer Service provisions in line with Trust policies. Monitor supplies of stationary and follow procedures for re-ordering Actively participate in the PDPR Process. Undertake identified learning and development opportunities, as identified during the PDPR Process. Take responsibility for meeting all Mandatory training requirements Undertake in-service training as required.

Your wealth of experience, knowledge and skills will really help you provide direct secretarial and administration support to the leaders in our Medicine Division – or as we like to call them: Rachel, Jackie, Mark, Kelly and Michael.

Having someone organised, diligent, motivated, resourceful and effective supporting our leadership team certainly makes a massive difference within our hospitals – indeed, we cannot do without you!

Ensuring the effective production of documentation, accurate note taking in meetings and a lovely experience for our customers will be a fundamental part of your role. You’ll proactively manage diaries, organise meetings, collate and distribute agendas items and take notes. Your highly motivated and experienced approach will stand you in good stead, as will your accuracy and efficiency.

You will be so appreciated for the work you do – forming part of our valuable team and we’ll look after you just as much as you look after us.

It’s always daunting starting a new role, so we’ll make sure you have a good induction and will soon feel comfortable in the role and alongside all your fab colleagues you will be able to see the difference you are making.

So if you have excellent organisational ability, are flexible and able to work on your own initiative in resolving problems as they arise and have a consistently high professional approach to work….this job is definitely for you and we look forward to meeting you at the interviews!

It goes without saying that you’ll have all the skills we’re looking for. In fact, we’re pretty sure you’ll be able to teach us a thing or two along the way.

Based in the heart of Preston Hospital, you’ll use your well-honed MSOffice skills every day in the production of notes, documents, letters, spreadsheets and emails. Your efficient and effective style ensuring these are always done to the highest standard – even when you are juggling multiple priorities.

Communication will be your master skill – whether that’s in writing or verbally, your effective approach to ensuring information is communicated accurately and timely will be second to none.

Your excellent organisational skills, flexibility and ability to work on your own to resolve problems when they arise will be so appreciated. Your unflappable style will see you able to handle any situations that arise with ease and calmness.

Our teams will rely on you and you’ll certainly rise to the challenge.

Used to working unsupervised, your skills will see you working to a very high standard at all times maintaining a professional image.

So – what’s in it for you? Well you will join an established team who all support each other every step of the way, there will be opportunities to develop your skills and undertake additional training to learn as much as you want. We have supportive managers who want to help you be your best and the leaders you support are all really approachable and supportive too.

We have 10000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.

Want to know more? Just contactMichelle.wareham@lthtr.nhs.ukwho would love to have a chat with you about the role.

Lancashire Teaching Hospitals NHS Foundation Trust provides hospital services to 370,000 people in the Preston and Chorley area as well as Specialist care to 1.5 million people across Lancashire and Cumbria.

The Medicine Division has a diverse portfolio of services across the two main hospital sites ;
• Gastroenterology
• Cardiology
• Diabetes & Endocrinology
• Stroke
• Elderly/Frailty
• Neurology
• Renal
• Neurosciences
• Respiratory
• Palliative Medicine
• Emergency Medicine

Duties to include, but not be limited to:
• Provide direct secretarial and administration support to the Divisional management Team and the wider team.
• The role includes proactively management of diary and ensuring effective scheduling of appointments.
• Organise meetings in a timely manner, including venues, ensuring that all relevant documentation and information is forwarded in advance.
• Act as a minute secretary for meetings, some of which may cover complex discussions and actions.
• Act as first point of contact for all internal and external to deal with all forms of enquiries (visitors/telephone/face to face/correspondence) in a competent and professional manner, maintaining a professional image appropriate to the role and creating a positive image of the organisation. Communicate effectively with external agencies and visitors to the Trust.
• Screening telephone calls using own initiative, analysis of information provided before responding appropriately or referring to the most appropriate manager.
• Maintain an up to date, effective electronic and paper filing system.
• Ensure any confidential and sensitive data is appropriately managed, archived and stored securely.
• Have an up to date knowledge and experience of Microsoft 365 including MS Teams, Word, Excel and Powerpoint and use of email and internet.
• Personal Development opportunities are maximised in relation to the administration role and mandatory training undertaken as required.


This advert closes on Sunday 23 Jun 2024

Lancashire Teaching Hospitals NHS Foundation Trust provides hospital services to 370,000 people in the Preston and Chorley area as well as Specialist care to 1.5 million people across Lancashire and Cumbria. The Medicine Division has a diverse portfolio of services across the two main hospital sites ; Gastroenterology Cardiology Diabetes & Endocrinology Stroke Elderly/Frailty Neurology Renal Neurosciences Respiratory Palliative Medicine Emergency Medicine Duties to include, but not be limited to: Provide direct secretarial and administration support to the Divisional management Team and the wider team. The role includes proactively management of diary and ensuring effective scheduling of appointments. Organise meetings in a timely manner, including venues, ensuring that all relevant documentation and information is forwarded in advance. Act as a minute secretary for meetings, some of which may cover complex discussions and actions. Act as first point of contact for all internal and external to deal with all forms of enquiries (visitors/telephone/face to face/correspondence) in a competent and professional manner, maintaining a professional image appropriate to the role and creating a positive image of the organisation. Communicate effectively with external agencies and visitors to the Trust. Screening telephone calls using own initiative, analysis of information provided before responding appropriately or referring to the most appropriate manager. Maintain an up to date, effective electronic and paper filing system. Ensure any confidential and sensitive data is appropriately managed, archived and stored securely. Have an up to date knowledge and experience of Microsoft 365 including MS Teams, Word, Excel and Powerpoint and use of email and internet. Personal Development opportunities are maximised in relation to the administration role and mandatory training undertaken as required.

Main duties of the job are listed above, and full details are in the attached candidate pack. Post Location Your contractual and operational base will be in Preston. The role includes hybrid working which allows for staff who can operate remotely at home and in the office, to fulfil their role and responsibilities in line with the team and UKHSAs policies and guidance. The successful candidates will be expected to attend site 60% of their working time in line with current Civil Service expectations. On non-office days, the individual may work from home. Other travel from time to time may be required. Application Process Details To apply for the role you are required to complete an online application form. Unfortunately, late applications will not be considered. Stage 1 - Application & Sift: This vacancy will use competency-based questions to assess the behaviours, experience, ability, technical skills/qualifications, strengths and commitment to equality and diversity detailed in the essential person specification. As part of the application process, you will be asked to provide a detailed Personal Statement / Statement of Suitability of up to 1500 words which will be assessed in line with the criteria listed in the person specification. Applicants are strongly advised to use the criteria in the job description/person specification (available online) as sub-headings in their application to make it clear how they meet each of the selection criteria. You will also be asked to provide information within the Employer/ Activity history section of the application form. This is equivalent to the information you would provide on a CV, setting out your career history. In the event a high volume of applications is received, an initial sift will be based on the essential criteria: Microsoft Office experience and call handling experience. Candidates who pass the initial sift will be progressed to a full sift. Stage 2 Interview All candidates who are successful at the sift stage will progress to a single video interview and will be assessed on the essential criteria as advertised. Successful candidates must meet the security requirements before they can be appointed. The level of security needed for this role isBPSS Interviews will be held in July 2024. Other Information Option 3 External - Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants)

Our GP Assistant (Clerical) will support the smooth running of clinics by performing routine administration and clinical tasks on behalf of the GP. They would support the GPs/ANPs with urgent admin such as fast tracks, x-rays, scans and referrals generated from our patients with an urgent acute condition. Duties Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc as appropriate. Extracting all information from clinical letters that needs coding and adding to notes Arranging appointments, referrals, tests and follow up appointments of patients Clinical coding, following appropriate training. Sorting, filing and distributing incoming test results. Dealing with patient queries regarding test results and informing patients of test results in line with agreed practice policies. Arranging appointments, referrals, tests and follow up appointments of patients. Helping the GP liaise with outside agencies e.g. getting an on-call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s) Be the first point of contact for clinicians to assist with patient admin tasks, liaising with hospitals and other providers as necessary. Other duties which may be developed to support clinicians, following appropriate training. Track and record evidence of your experience against the national competency framework

Demonstrate an approachable, courteous, efficient appointment service to all Health Care Professions, patients, carers and relatives. Actively contribute towards service development. Maintain good communication skills when dealing with colleagues, patients, relatives, carers and other health care professions, utilising a variety of communication methods including verbal and electronic. Constructively managing barriers to effective communication. Use initiative to resolve conflicts in a mutually agreeable way, escalating to management where necessary. Support and reassure relatives calling for patient updates adhereing and maintaining confidentiality at all times as required by legislation and Trust Policy. Provide an efficient and courteous outpatient appointment booking service.