Delivery Key responsibilities:
• Where applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs
• Where applicable ensure Data Management is performed accurately and on time
• Ensure Tickets and Calls are responded within SLA timescales and to a high standard
• Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation
• Working knowledge of systems and tools to perform daily tasks
• Ability to recognize and deal appropriately with sensitive and confidential information
• Successful completion of all learning objectives
• All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
• Time Recording to be completed accurately and on time
• NGA Security Standards are understood and adhered to
• Contribute to team meetings and raise any issues immediately to your Service Manager
• Ensure you are up to date with all NGA HR announcements
• Participates in projects as needed and assigned
Administrative tasks
- Receiving the post from the employees or external companies (Pension for example) and signed documents and upload them to ticket system
- Check and provide all the information related to contracts, agreements that are filed there in Frankfurt. Everything is on paper there saved in the personal files of the employees
- Check and provide the applicable templates to the Granada team in different cases depending on the type of contract that the employees have signed and that is stored in Frankfurt
- Entering the job history on reference letters once they check the type of contract signed by the employee
- Jubilee diploma creation
- Posting and getting signatures from client
Professional /Job Experience
• Basic understanding of MS Office tools such as Excel, Word, and PowerPoint
• Flexibility to support a global and fast paced environment
• Attention to detail
• Excellent written and verbal skills
• Self-motivated and a willingness to learn
Knowledge about German contracts and legal documents
Fluent German and English is a must
Academic Degree Education and Training
High School diploma or equivalent
Desired but not required:
• Experience in customer service or working with HR and payroll data
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_Benefits
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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