Total 44 job vacancies in Kedah

Responsibilities:

• monitor progress and complete reports for site project
• able to work/locate at any site location needed

Requirements:

• Proven working experience as a Civil Engineer or in other related fields.
• Having working experience with TNB is an advantage,
• Thorough knowledge of design and visualizations software such as AutoCAD, Civil 3D or similar.
• Strong project management and supervision skills.
• Outstanding communication and interpersonal skills.
• Possess at least a Bachelor's Degree in Civil Engineering or in any relevant field.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Casual dress code
• Personal leave

Major Job role:

1] Materials planning and Stock control

2] Purchase order management (Release, Track, PO actions, and Delivery)

3] Materials constant supply and shortage solution

4] Support quality dept. on the quality issue of supplier

Responsibilities and Authority:

1. Analysis and release weekly purchase request (PR) based on MRP result

2. Purchase order management:  release purchase order (PO) to supplier on time, track and maintain supplier delivery confirmation into system within firmed days; Track supplier delivery to meet request and process PO actions on time based on actual system demand.

3. Drive materials Fullkit plan based on customer demand, and Finish weekly CTB report in time；

4. Shortage solution: Push supplier to settle critical shortage parts; Follow shortage escalation process

5. Supplier management: Manage supplier to follow the purchase order policy, and assist suppliers to improve OTD performance.

6. Inventory management and improve inventory turns continuously

7. MPS commitment, and make efficient materials plan to meet customer OTD and OTR target

8. Cooperate with Logistics functional team to finish Customs clearance with proper documentation, (Original Invoice and packing list provide; Price and Net weight confirm…）

9. Assist Quality department on the quality issue of suppliers and urge suppliers to improve continuously. Defective materials clearance.

10. Prepaid payment apply on time; Assist finance team to settle abnormal invoices.

11. Prepare monthly E&O report and follow PM to claim

12. ECN tracking

Job Requirements:

1) Education background: Bachelor degree or above.

2) Work experience: at least 5 years of EMS industry related materials planning and purchasing work experience

3) Skills: Chinese and English listening, speaking and writing ability, skilled use of Word, excel, ERP and other office software.

4) Professional quality:

1. Excellent communication and negotiation skills;

2. Risk awareness;

3. Have high professional ethics and abide by the rules and regulations of the company

4. Strong ability of data analysis and problem solving

5. Strong pressure resistance

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance

COMPANY OVERVIEW

Spread across 30 acres of award-winning landscaped grounds alongside a stretch of palm fringed beachfront, Pelangi Beach Resort & Spa Langkawi is a 5-Star resort. Designed after the style of a traditional Malay village house raised on stilts, the resort with 350 enchanting ethnic wooden chalets, offers luxurious accommodation, dining and unrivaled facilities complemented by its hallmark signature service of Malaysian Hospitality from the Heart.

We are currently looking for a dynamic and highly motivated individual who would like to embark on an exciting career to join us in the following position:

1. DIRECTOR OF ENGINEERING

POSITION SUMMARY: 

Provides a high level of property maintenance knowledge. Position has overall responsibility for maintaining the resort and grounds with focus on safety, security and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Develops and implements strategies that will deliver products and services, which meet or exceed the needs and expectations of guests and employees while maximizing the financial performance. Responsible for maintaining standards and regulatory requirements.

DUTIES AND RESPONSIBILITIES:

Managing Engineering Operations and Budgets

• Works with property and corporate office team to determine how Engineering is performing against budget and highlights areas of concern.
• Manages the resorts’ equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems in accordance with Standard Operating Procedures.
• Administers service contracts to support property needs.
• Coaches and supports the team to effectively manage controllable expenses (e.g., wages, heat, light and power, water consumption, tools and equipment, grounds keeping supplies, uniforms, vendors, service agreements, inventory, etc.).
• Manages and controls heat, light and power.
• Develops and manages Engineering budget.
• Oversees execution of long-term preventative maintenance.
• Reviews financial reports and statements to determine how Engineering is performing against budget.
• Addresses potential areas of concern and proposing solutions to owners in a proactive manner.
• Communicates a clear and consistent message regarding departmental goals to produce desired results.
• Supervises construction to ensure timely completion of projects within budgetary guidelines.

Maintaining Engineering Standards

• Ensures compliance with state, local and federal regulations.
• Maintains property life safety systems (e.g., fire-fighting equipment, sprinkler systems, and alarm systems).
• Ensures resort and equipment licenses, permits and certifications are current.
• Ensures property policies are administered fairly and consistently.

Managing Profitability

• Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll related progress reports.
• Manages departments controllable expenses to achieve or exceed budgeted goals.
• Participates in the development of departments capital expenditure goals; manages projects as needed.
• Participates in the budgeting process for areas of responsibility.
• Understands the impact of departments operation on the overall property financial goals; educates staff on details as appropriate.
• Reviews and manages controllable expenses such as, heat, light, power, water consumption, tools and equipment, grounds keeping supplies, uniforms, vendors, service agreements, etc.

PRE-REQUISITES:

Education and Experience

• High school diploma or 6 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/Electrical/Plumbing.
• OR
• 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/Electrical/Plumbing.
• Strong leadership skills and able to lead a team efficiently.
• Candidate must be willing to work in Langkawi.

Interested candidates kindly forward your CVs to fazil.ithnin@pelangiresort.com

Perks & Benefits

• Medical
• Insurance
• Allowance

職責：

• 編制每日支票託收並準備銀行收據以進行日常銀行存入。
• 銀行支票清算後，將會計分錄存入或過帳至債務人的帳戶。
• 調查有爭議的發票並轉發給相應的計費部門進行進一步調查。
• 出席客戶的詢問。
• 每天向上級更新收款狀態和未清餘額。
• 根據債務人的要求準備未完成的分析。

要求 ：

• 目前正在攻讀會計和/或金融文憑或學士學位，實習必須是您的課程的要求。
• 實習地點在亞羅士打。

津貼和福利

• 津貼（實習）

Responsibilities :

• Compile daily cheque collection and prepare bank in slip to proceed for daily banking into the Bank.
• Park or post accounting entry to debtors’ account after cheque clearance by bank.
• Investigate disputed invoices and forward to respective Billing Section for further investigation.
• Attend queries from customers.
• Update status of collection and outstanding balance to superior on daily basis.
• Prepare outstanding analysis upon request by debtors.

Requirements :

• Currently pursuing Diploma or Bachelor's Degree in Accounts and/or Finance, and internship MUST be a requirement for your course.
• This internship is based at Alor Setar.

Perks & Benefits

• Allowance (Internship)

Responsibilities:

Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day to day operations.

Co-ordinate resources, (operational and human) schedules and activities to effectively manage jobs.

Ensure supplies are ordered for each job.

Assist with quoting, project management, materials purchasing and quality checks.

Ensure correct job numbers are used and that time records are correct.

Provide oversight and check job estimates.

Manage inward goods, checking quantities, dispatching goods and receipting invoices

Regularly report progress on each job and quickly communicate delays or concerns with the Director - Operations. Report on manpower overruns or shortfalls.

Act as a technical adviser on key projects and other areas of the business as requested.

Work with the Director - Operations to respond to client’s requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate.

Identify client’s needs and explain/demonstrate AMS's services to them, which may involve technical descriptions of products and the way they may be used.

Receive and review feedback from customers and follow up to ensure customer satisfaction.

Work with the Directors to investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with team to identify appropriate course of action.

Develop and implement systems to record, file and store information pertaining to client enquiries.

Identify staff that require on-going training and implement training opportunities to ensure their skills are improved. Work with apprentices and semi-skilled staff to role model appropriate technical skills. Provide feedback to staff that are not performing to the expected level and ensure human resources are informed of trends in performance.

Promote a Health and Safety culture within the business.

Requirements:

Engineering Trade Qualification preferably Fitter Turner or Fitter Welder or equivalent

Strong interpersonal skills

Ability to work with people at various levels from shop floor to senior management

Can look beyond the initial customer enquiry and identify other business opportunities

CAD drawing skills are an advantage but not essential

Project management experience People management skills

Computer literacy with Microsoft Office including Outlook, Word and Excel

Quality and productivity focussed

Perks & Benefits

• Employee equity
• Commission and bonus
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development

Responsibilities:

Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day to day operations.

Co-ordinate resources, (operational and human) schedules and activities to effectively manage jobs.

Ensure supplies are ordered for each job.

Assist with quoting, project management, materials purchasing and quality checks.

Ensure correct job numbers are used and that time records are correct.

Provide oversight and check job estimates.

Manage inward goods, checking quantities, dispatching goods and receipting invoices

Regularly report progress on each job and quickly communicate delays or concerns with the Director - Operations. Report on manpower overruns or shortfalls.

Act as a technical adviser on key projects and other areas of the business as requested.

Work with the Director - Operations to respond to client’s requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate.

Identify client’s needs and explain/demonstrate AMS's services to them, which may involve technical descriptions of products and the way they may be used.

Receive and review feedback from customers and follow up to ensure customer satisfaction.

Work with the Directors to investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with team to identify appropriate course of action.

Develop and implement systems to record, file and store information pertaining to client enquiries.

Identify staff that require on-going training and implement training opportunities to ensure their skills are improved. Work with apprentices and semi-skilled staff to role model appropriate technical skills. Provide feedback to staff that are not performing to the expected level and ensure human resources are informed of trends in performance.

Promote a Health and Safety culture within the business.

Requirements:

Engineering Trade Qualification preferably Fitter Turner or Fitter Welder or equivalent

Strong interpersonal skills

Ability to work with people at various levels from shop floor to senior management

Can look beyond the initial customer enquiry and identify other business opportunities

CAD drawing skills are an advantage but not essential

Project management experience People management skills

Computer literacy with Microsoft Office including Outlook, Word and Excel

Quality and productivity focussed

Perks & Benefits

• Employee equity
• Commission and bonus
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and developmen

工作職責：

• 執行和/或支援所有 QS 活動，例如招標和合約管理。
• 起飛、定價和提交標書。
• 分包商/供應商的來源。製作並向分包商發送詢價，邀請他們參與招標和採購。
• 接收並分析報價，與團隊聯絡價格、經過驗證的歷史記錄、可用性等。
• 準備工程量清單和招標文件/提案、合約前後管理。
• 參加投標澄清、分析和談判。
• 準備招標報告和授標建議。
• 準備和/或評估變更單，審查和評估已完成工作的進度。
• 進行付款認證並準備決算。
• 執行預算成本計畫、中期預測、監控專案成本。
• 主管/管理層可能不時指定的任何其他人

職位要求：

• 工料測量、土木工程、施工管理、電氣工程、機械工程或專案管理文憑/學位或同等學歷
• 至少2年工料測量工作相關工作經驗，有專案環境者優先。
• 能獨立工作，工作效率高，緊迫感強。
• 解決問題的創造性和創新方法
• 強大的運算能力和財務管理能力
• 願意出差
• 鼓勵應屆畢業生申請初級職位。

津貼和福利

• 津貼（旅費、交通費等）
• 醫療保險
• 開放文化
• 個人發展機會
• 有薪培訓和發展

Job Responsibilities:

• Perform and/or support all QS activities such as tendering and contract administration.
• Taking off, pricing and submission of tenders.
• Source for subcontractors/ suppliers. Produce and send enquiries to subcontractors inviting them to tender and engagement with procurement.
• Receive and analyze quotations, liaising with the team regarding price, proven history, availability etc.
• Prepare BOQ and tender document/ proposal, pre & post contract administration.
• Attend tenders clarification, analysis and negotiation.
• Prepare tender reports and award recommendation.
• Prepare and/or evaluate change orders, review and evaluate progress of work done.
• Carry out payment certification and prepare final accounts.
• Perform budget cost planning, interim forecast, monitor and control project cost.
• Any other may be assigned by the supervisor / management from time to time

Job Requirements:

• Diploma/ Degree in Quantity Surveying, Civil Engineering, Construction Management, Electrical Engineering, Mechanical Engineering, or Project Management or equivalent
• At least 2 years relevant working experience in quantity surveying job and preferable in project environment.
• Able to work independently, efficiency and strong sense of urgency.
• A creative and innovative approach to problem solving
• Strong numeracy and financial management skills
• Willing to travel
• Fresh graduate is encouraged to apply for Junior position.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Open culture
• Personal development opportunities
• Paid training and development

Job brief

• We are looking for a Service Advisor to join our team and act as a liaison between our customers and our Service Technicians.
• Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance before maintenance is scheduled. 
• Ultimately, you will work directly with customers to understand their needs and provide our Service Technicians with the information required to provide excellent service.

Responsibilities

• Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up
• Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car
• Manage and oversee the dealership’s workflow and schedule
• Call customers to advise them about service changes or car pick-up times
• Maintain positive customer relationships to ensure repeat business

Perks & Benefits

• Employee equity
• Commission and bonus
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development

主要工作角色：

1] 物料計劃和庫存控制

2] 採購訂單管理（發布、追蹤、採購訂單作業和交付）

3]物料持續供應及短缺解決方案

4]支持品質部門。關於供應商品質問題

職責和權限：

1. 根據MRP結果分析並發布每週採購請求（PR）

2. 採購訂單管理：按時向供應商下達採購訂單（PO），追蹤並維護供應商交貨確認在規定時間內存入系統；追蹤供應商交付以滿足請求並根據實際系統需求按時處理 PO 操作。

3. 根據客戶需求推廣動物料Fullkit計劃，並及時完成週CTB報告；

4.短缺解決方案：推動供應商解決關鍵短缺件；遵循短缺升級流程

5. 供應商管理：管理供應商遵守採購訂單政策，協助供應商提升OTD績效。

6.庫存管理，持續提高庫存週轉率

7. MPS承諾，並制定高效的物料計畫以滿足客戶OTD和OTR目標

8. 與物流職能團隊合作，以適當的文件完成清關，（提供原始發票和裝箱單；價格和淨重確認......）

9.協助品質部處理供應商的品質問題，督促供應商持續改善。不良品清理。

10、按時辦理預付款；協助財務團隊處理異常發票。

11. 準備每月E&O報告並跟隨PM領取

12.ECN追蹤

職位要求：

1）教育背景：本科及以上學歷。

2）工作經驗：至少5年EMS產業相關物料計畫與採購工作經驗

3）技能：中英文聽、說、寫能力，熟練使用Word、Excel、ERP等辦公室軟體。

4）專業品質：

1、優秀的溝通和談判能力；

2、風險意識；

3.具有較高的職業道德，遵守公司的規章制度

4、較強的數據分析與解決問題的能力

5.抗壓能力強

津貼和福利

• 津貼（旅費、交通費等）
• 醫療保險

Internship Opportunity: Program Management (New Intake)

At Eolane Malaysia, we’re on the lookout for the next generation of innovative thinkers to help us shape the future. As a Program Management Intern, you’ll gain hands-on experience working on impactful projects, collaborating with professionals worldwide, and developing a deep understanding of our business. Our mission is to empower future professionals by helping them build valuable networks, acquire critical experiences, and develop essential skills for a successful career.

What You’ll Achieve

As a Program Management Intern, you will support our Program Management Manager in coordinating project activities, transforming customer requirements into production-ready volume orders, and ensuring timely project delivery. This role involves active communication and collaboration with internal teams, customers, and key stakeholders.

Join us to do the best work of your career and make a meaningful impact as an intern on our Program Management Team in Kulim.

Responsibilities

• Assist the Program Management Manager in managing assigned daily projects.
• Support overflow tasks from various departments across the organization.
• Participate in special projects as needed.

Start Your Journey to a Dream Career

Each team member at Eolane brings unique strengths to the table. Here’s what we’re looking for in this role:

Essential Requirements

• Strong productivity and communication skills.
• Ability to prioritize tasks and maintain organization in daily activities.
• Attention to process, policies, and practices to ensure consistency and compliance.
• Critical thinking and problem-solving abilities.

Desirable Requirements

• Effective communication skills, including with senior team members.
• Strong collaboration skills and experience in data management.

Perks & Benefits

• Open culture
• One Free Meal
• 5 working day

實習機會：專案管理（新入學）

在 Eolane Malaysia，我們正在尋找下一代創新思想家來幫助我們塑造未來。作為專案管理實習生，您將獲得從事有影響力的專案的實務經驗，與世界各地的專業人士合作，並對我們的業務有深入的了解。我們的使命是幫助未來的專業人士建立有價值的人脈、獲得關鍵經驗並培養成功職涯所需的基本技能，從而增強他們的能力。

你將會取得什麼成就

作為專案管理實習生，您將支援我們的專案管理經理協調專案活動，將客戶需求轉化為可立即投入生產的大量訂單，並確保專案及時交付。該角色涉及與內部團隊、客戶和主要利害關係人的積極溝通和協作。

加入我們，做您職涯中最好的工作，並作為居林專案管理團隊的實習生產生有意義的影響。

職責

• 協助專案管理經理管理分配的日常專案。
• 支援組織內各部門的溢出任務。
• 根據需要參與特殊項目。

開啟您的夢想職業之旅

Eolane 的每位團隊成員都具有獨特的優勢。以下是我們在這個角色中尋找的人才：

基本要求

• 較強的生產力和溝通能力。
• 能夠確定任務的優先順序並在日常活動中保持組織。
• 專注於流程、政策和實踐，以確保一致性和合規性。
• 批判性思考和解決問題的能力。

期望的要求

• 有效的溝通技巧，包括與高階團隊成員的溝通技巧。
• 強大的協作能力和數據管理經驗。

津貼和福利

• 開放文化
• 一頓免費餐
• 5個工作天

Job Brief:

Performs a variety of clerical tasks and administrative duties such as document processing, record keeping, report compilation, stock inventory and other office support services as directed by Superior.

Job Responsibilities:

• Responsible for administrative procedures associated with recording and collating records for preparation of invoicing, delivery orders and other documents in connection with sales, service and deliveries.
• Maintaining stock/consumables goods control, inventory, stock movement, issues stock and makes requisitions for replacement.
• Handles routine accounting procedures and keeps records of transactions, banking transactions, receipts and statements, Debtors Ageing and collection. Prepares statements and reminder letters.
• Answering and recording daily service complaint calls for further distribution to technical staff.
• Compiles reports for information of management.
• Monitor, prepares Service Agreements and contracts and handles documents processing in relation to meter reading.
• Responsible for updating, keeping records of all documents under the scope of the Company's ISO 9001:2000.
• Deals with telephone enquiries, take messages, receives clients, ascertains their requests and directs them accordingly.
• Handles incoming and outgoing mail, sorting and distribution.
• General administration functions in the areas of daily office operations, stationery supplies etc.
• Perform other related duties as and when directed by superior.

Job Requirement:

• Candidate should possess a Diploma / Advanced Diploma or equivalent in All Business Field
• Preferably at least 1 year of related working experience.
• Preferably Non-Executive specializing in Administrative / Clerical or equivalent.
• Good communication skills in English,Malay,Chinese,Mandarin language for both spoken and written

Job Description Your Role: 

To assist the Finance Manager in planning, studying and collecting data to determine overall profit and loss of business activity. 

Activities may include but not limited to:

• Guides and leads the overall accounting works for the entity.

• Adjusts and balances entity accounts and analyzes changes in the balance sheet.

• Coordinates the general ledger month-end close by preparing journal entries and reconciliation

• Ensures that inter-company transactions are reconciled and compliant.

• Supervises the input and handling of financial data and reports for the company’s financial systems.

• Estimates expenses and amortizes prepaid expenses.

• Consolidates salary and payroll costs.

• Assists in the budget process including monitoring administrative expenses and actual spending.

• Prepares and submits local tax filings e.g., tax declaration, e-invoicing

• Prepares information and manages the audit process.

• Analyses financial information and prepares financial statements for audit reports.

• Assist in preparing monthly and quarterly forecasts as well as pre-close overall profit and loss and balance sheet.

1. Acquire and manage quotation from suppliers.
2. Responsible for purchase order preparation and relevant purchasing processes in M-tech System including goods receiving.
3. Update, maintain and document purchasing records and database in the system and hardcopy.
4. Monitor and coordinate deliveries of items to ensure that all items are delivered on time.
5. Working closely with requestor to enhance product knowledge to ensure specification of the product or items requested meeting requirements as set forth by the  management.
6. Apply new supplier master code for JDE and M-tech system.
7. Chasing payment on behalf of supplier.
8. Assist HQ liaise with supplier pertaining to direct payment matters such as get the bank statement, SSM certificate, GST questionnaire form, direct payment form from supplier.
9. To order printed form such as purchase order form, letter head and requisition order form from HQ.

CXG is a global customer experience agency servicing premium and luxury brands. It helps brands reach profitable growth by turning transactional moments into relationships and emotional experiences.

With a network of 170+ customer experience experts across 70 countries, we help brands evaluate the experiences they deliver, and work with them to develop programs that support a strong experience and business culture.

Description

We are looking for Freelance Merchandising Auditors based in 4 cities in Malaysia who are keen on evaluating store & device conditions for a world-renowned tech company. See below the cities in which we are looking for auditors. If you know someone in the city who may be suited for this opportunity, please keep in touch and there will be a referral fee for every successful candidate.

As a merchandising auditor, you will visit retail stores of the tech brand and assess the store conditions (store overall cleanliness and device functionality). There will be a detailed online questionnaire to fill in while conducting the store visit, and you will need to take a lot of photos around the store. The audit usually takes around 45-60 minutes per store.

Available locations in Malaysia:

1. ARAU
2. LANGKAWI
3. TAWAU
4. MANJUNG

• Organized, prompt, and meticulous
• Tech-savvy
• Own a smartphone which can take good quality photos
• Good knowledge & experience with iOS devices is a plus point
• English comprehension is a plus point

• This is a freelance, project-based position. The project is recurring 3-4 times a year.
• Flexible working hours

About Avery Dennison Smartrac

Built on a legacy of innovation and materials science, Avery Dennison Smartrac has embarked on a new era of opportunity - for every item to have a unique digital identity. Our technology has the capability to enable a world of connectivity - connecting both products and people. A world where the 'who, what and where of every product, become points of irrefutable fact and absolute visibility. Traceability, transparency, provenance, authenticity, raw material tracing, real-time inventory and personalization are guaranteed for businesses and consumers throughout the entire supply chain, cradle to cradle. At its most simple, we are a leading Fortune 500 company making the Internet of Things a positive, transformative, worldwide reality for all of us. And we want you to be part of our journey!

ABOUT YOUR ROLE:

The ASEAN Sales Manager will be responsible for developing and managing relationships with System Integrators, End Users & Customers and the broader RFID ecosystem across ASEAN.

The successful candidate will also handle project management for technically complex requirements, participate in technical field testing and troubleshoot customer issues. 

Additionally, the ASEAN Sales Manager will drive developmental pilots in target segments from conceptualization to commercialization. 

This role will also require the candidate to actively manage opportunity pipeline management through to commercialization including sales and business development pipeline generation and conversion.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Develop sales strategy to achieve organizational sales goals and revenue targets
• Liaise with other functions, including product development and production teams, to ensure achievement of sales objectives
• Track, collate and interpret sales figures
• Forecast annual, quarterly and monthly sales revenue
• Manage existing accounts/customers
• Engage directly with customers and business partners on both technical and non-technical levels to ensure superior support service

ABOUT YOUR ROLE :

The (Sr.) Workforce Support Specialist will directly provide employees and leaders with day to day HR workforce support.  S/he will be a member of Asia Pacific Workforce Support Team, with the primary support assignments of handling employee relation issues, providing consultancy on HR policies, procedures to employees and managers in the region. S/he will also provide support across multiple groups/sites as needed. Reporting to the Workforce Support Leader, this individual will be the main point of contact for employees and managers regarding employee relations, and co-own employee engagement and satisfaction for the region

YOUR RESPONSIBILITIES WILL INCLUDE:

• Serve as the main point of contact for employees for employee relations related inquiries, complaints and customer service(e.g. case management, policy or protocol navigation).
• Support managers on HR related activities such as promotions, investigations, absenteeism management, corrective actions, PIPs, terms and restructuring activities.
• Assist HR workforce support leadership regarding policy reviews, policy
• improvements, training opportunities etc.
• Work in strong collaboration with other workforce support tiers to ensure inquiries are resolved in a timely, friendly and comprehensive way.  
• Support leaders on finding and using resources on core processes such as GPS, Performance Management, Development etc.  
• Master our digital toolset, in particular ad.a/Servicenow. Support and resolve regional employee relations issues using servicenow. Continually look for ways to use technology to aid HR and EE experience.
• Support key projects focused on new process or capability development/enhancement.